Citibank

I have 2 cards. Master and Visa. I've terminated my Visa (card ending 5995) in April 2019 and thereafter Citibank charged RM16 (admin charges) to the card which was officially been terminated after that. I wasn't aware of the RM16 because the card has been terminated and no statement or whatsoever been made know to me.

In Sept, my MasterCard was automatically terminated by Citibank without informing me because of the unsettlement of RM16 unto a "non-existence" card that I terminated with the bank officially with black and white after clearing all outstanding amount. I tried to login to your Citi Mobile Apps but my account was being blocked.

I called the customer service 23835000 and told that this account is blocked and closed and asked me to call 23835700. When I call this number, they…

The offers which are told in the beginning is not available and customer service is completely horrible. Contact me ASAP to resolve my issue or else I am going to close my account.

I have a pending charge from NRT merchant and Citi will not release it. NRT informed Citi that they can only verify the one original charge. 00 is not available to me. I was told to wait 5 to 7 business days and then told I need to wait 30 days.

I opened a savings and checking account totaling over 10,000 and linked them to my current online credit card account. I was locked out of my account due to not receiving my debit card. I called 9 times / over 3 hours and kept getting transferred and hung up on october 21.

I asked to have my checking and savings closed because i had linked them to my credit cards and could not access my credit cards because i could not access my checking until the debit card arrived. I finally got someone to unlink my credit cards so i could create an accessible account for them and still do not have access to the banking and savings account and Do not know what is going on with the money i have in them.

The debit card arrived today and i am still unable to access the account with that info. The savings…

Today so far I have been on the phone for 4 hours and have not been able to get any assistance. I was disconnected twice. I would like to speak with your district manager for Southern California asap. My number is 951-660-9937.

Last week I left message for various managers and no call back. This has become a pattern. Please value your customers by providing the appropriate service.

I AM OWNER OF AN BUSINESS , AND HAVE AN BUSINESS CITI CARD ACCOUNT 5588 2800 7341 2519

YOUR BANK HAS THE WORST TECH SUPPORT FOR AN BANK , I CAN NOT SIGN ON AND I HAVE SPENT HRS WITH TWO REP AND THEY DONT KNOW WHEN I CAN BANK WITH YOU BECAUSE THEY DON"T KNOW , WHEN THEY CAN FIX IT IF YOU WERE MY PRIMARY BANKING I WOULD HAVE BEEN GONE , BUT I AM STILL HERE AND I INSISTED THAT IF YOUR BANK CANT GET ME ON LINE, WITH MY ACCOUNT BY MONDAY MORNING I WILL BE FORCE TO CANCEL MY BUSINESS AND MAYBE COSCO ACCOUNT TOO AND WILL CHECK TO ALL ON FACEBOOK AND YOU NAME IT , IF ITS WORTH THE RISK TO DO BUSINESS WITH CITI BANK IF YOU HAVE ANY THING TO SAY ABOUT THIS SAY IT BEFORE 12NOON MONDAY OR YOU CAN READ ABOUT IT IN TWO NEWSPAPERS , AND ON LINE , SINCE TWO OF MY FAMILY MEMBERS WORK WITH THE PRESS HOPE…

Emails don’t allow sending. This is horrible experience. I now have 2 complaints

Customer service is a joke.

my compliant is that i open an account with Citibank and i return the documents. there is an document missing instead of calling or email me to let me know what missing. I am not able to access my account or Iget access to my payroll check.

I asked to talk to a manager but i been on hold for almost an hour.

Was on the phone for over an hour... I could tell that my call and my statement "I've been waiting for you for an hour" irritated the supervisor named Angel even more. I was trying to make a request and without listening, she say "I got your request and I can not help you, it's been so many calls today, have a good day" I asked for some information to call corporate and

she repeated "have a good day" to end the call. Attached is one of the screenshot pic I took while waiting.

My mother had an account and I was a card holder. She passed away and I had to call and notify creditors of her passing. My first call was to American Express which handled every detail with poise, grace, and compassion.

When I called the next creditor, Shell/CitiBank, I tried to explain that I had an account under my mother’s and when I explained she had passed away recently one of the women who works for them canceled the account, which was to be expected. When I inquired about what to do with my account she said I didn’t have one and I could no longer use my cards.

While American Express simply let me take over the account, Citi Bank’s representative turned the call into a vicious argument that I could barely withstand. She wasn’t helpful or capable of informing me what options I had,…

I just spent the last 40 minutes on the phone with customer service. Your people answering at the main call center need to be educated and kept up to date on changes. I went through 6 people not counting the person I spoke with at e services.

One of those people hung up on me and never returned my phone call when they had all my information in front of them. Extremely frustrating and it pissed me off. The person with e services explained the reason I’m not able to log into my mobile app to make my payment is because the account is closed.

I’ve been able to make payments through the app even though my account has been closed for quite sometime now. com site. Why was it so easy for him to explain that? It took less than 5 minutes for me to get correct info from him but 40 minutes of…

I was hit by a car & hospitalized in different state than my billing address. My Citicard expired & I requested replacement card sent to alternate address over 2 weeks ago, but you keep sending it to billing address, & your incompetent, dishonest phone agents keep claiming that I never gave an alternate address.

I've given alternate address at least 6 times. Now you've closed my acct & changed acct# against my wishes, & I STILL have no replacement card. I'm literally starving & cant buy food or pay bills. You've created a major problem with no end in sight.

I called Citi two days ago on Sept 19th and spoke to a representative about doing a balance transfer to my Citi preferred card. She told me I could do a transfer for zero percent for 12 months, or September 2020. 99%.

I told her I would call back after I look at what I want to transfer. So, I decided to go ahead with the transfer tonight, Sept 20th. I called Citi and was told I could get the zero percent only until August 2020.

I said, no, I was told I could get it til September, and asked her to check with her supervisor, because I was told I could call back after I decide go I want to go ahead with it. I asked if I could talk to your corporate office, but was told you don’t have a corporate number.

I also asked her if her supervisor would pass on a transfer over one month, and she…

Your bank given my bio data issued to fraud company Access2healthcare.I have trapped and I have loss of Rs9980/- Hence please cancel my cridet card no....4447 urgently

I had accidently selected the wrong bank account to transfer from and to when doing an external transfer, a process I had done successfully many times for many years, but when I caught the mistake the transfers for suspended so I could not try to correct it, then when calling to get it reopened, it tried again and locked it.

Customer service got it unlocked but told me that it would try again and would fail, but they could not cancel the transefer from trying again. I had this exact same issue before, but was able to have the transfer canceled so as not to attempt 3 times.

After that, the customer service rep in a very condescending manor stated that "next time lets be careful when selecting the to and from banks" as though I was a child.

Also, this person was a supervisor. That is…

Hello Sir

Yesterday I had business meeting at alqassem however while am going g back from qassem to Riyadh I stayed in qassem airport lounge , in my data record my card have free access to qassem lounge !!!

Eventhough I received message from bank to deduct 27 usd from my account asi used this lounge ???

Please investigate on that and reply me accordingly

Best regards Mohamed Hammad

I was charged a late fee for March which was erroneous. I had to go through hell in your telephone system before I could talk to a representative who it was very difficult to understand.

i was CHARGED A LATE FEE IN aUGUST - UNFORTUNATELY i WAS OUT OF THE cOUNTRY, and THAT WAS THE first TIME i WAS LATE. My March payment was ON TIME... so in fact there should have been no question that my late fee should be forgiven.

Dealing with Citibank, your telephone system, the fact that you don't get a representative right away- added to the fact they seem to be very very difficult to understand, and are not here in the US till you have high blood pressure, make it impossible for me to keep any accounts with you, and I have two. This bill will be paid in full by the due date of 10/08 and I want my…

Hi, 1applied for credit card but agent ( lady ) kept on asking docs. Every other day .. i advised her ask one time and check the inbox.. even i sent . 2. After submission , i received msg from bank that my application is rejected, then i confirmed to her..

but she still she insists she would check with her manager.. i told her its been rejected so please cancel it as i am applying loan so dont want card cause it affect to my loan process/ amount. 3. I was very loud and clear so she called my husband ...

he even said the same pls dont process we are applying cash loan .. We thought its cancelled 5. Now suddenly she dropped the msg that card is booked.. she let her colleagues to contact my husband .. isnt it ridiculous !!

I am the applicant but she likes her lady colleague like to talk to my…

I need your help. I am 92 years, hearing impaired & DAV. In the past, I have could my Costco credit card to my quicken program. In other words, I could down load your data into quicken where I could assign the item to a category.

Recently, Citi no longer accepts the previous method. They provide a new program to replace the old. They gave 10 minutes to make the change. I couldn't process that fast and I have tried numerous times to make the change.

I have talked with chat and I explained my handicap and requested a email with instructions. She said that Citi doesn't permit them to send email instructions. I am trying to get my estate put to gather. The categories are important to my project.

I have tried locating someone local with Quicken knowledge without success. I am good user of…

I opened a new saving account with Citi and saw a promotion online for $400 bonus offer for opening a new account for either saving or checking, get $500 if open both accounts and complete deposit $15,000 by 9/30/2019. I called the customer service to help me register for this offer as online instruction.

But agents refused to help saying the account I opened just 2 days ago is not a new account. I am in fact in the middle of following Citi's instruction to set up external account linking. The refusal and bad attitudes of the agents are truly upsetting.

I have been a Citibank customer for credit cards for a long time. Never that I have encounterd your agents/associates are so rude and showing bad training interacting with customers. I will continue to share my expereinces with others…

Liars and cheat people into keeping larger amounts of money in small disable people accounts. There direct deposit account is practices are horrible. They are literally theives. Then each one gives you a different story. Take advantage of people on disability for their own benefit .

Don't pressured to hurt people to open accouts. I wouldn't give a star. They need a sneak audit.

I have been following up in regards to fraud charges that have been reversed since July 13th on statement. I have submitted all paper work received in a timely manner. All documents have been sent and received. I have been calling into disputes, and citi for the last two months.

I have been waiting to hear back from Maribel who is the investigator handling my case. I have charges that I am liable to pay on time to prevent interest charges. I have not made any of these transactions nor received any of the things stated even tho the address shows my address from amazon.

This is why it is fraud. Still waiting for someone that has the authority to handle this situation for me. Very non responsive when it comes to customer service. I am having to appeal and fight for my incorrect charges due…

This has been the worst experience - I have spent countless hours talking to Citibank because they applied my payment to my wife's account instead of my account. My assistant spent a morning dealing with Citibank being told they see what the issue is and they were going to resolve it.

Now a month later more incurred fees for no reason and nothing is handled and now no one can talk to me. This is not ok.

Try to pay off account, the automated service would not take pay off, but would take the minimum payment,So fine I'll pay it off next month.I get A call saying I have a late payment..they took out 30 instead of 36, charging late fee.Im not the only one.over the year I had hours trying to get them to take payment, ripoff

on my card blocked. the one in the custimer service that I called named Mariam raised her voice on me when I was not even raising my voice. You hav3 the most Lazy, Unprofessional and Unethical employees. field.

I WILL SUE THE LIVING HELL OUT OF CITIBANO SOME DAY FEDERALLY FOR WIRE TRANSFERING FUNDS FROM MY COTIBANK ACCOUNT FROM JUNE 03 2013 IT HAD MY NAME A WORKERS COMPENSATION CHECK FOR TEN THOUSAND DOLLARS WHO THE HELL OS KIMBERELY PAIGE MARTINSEN I HAD HER ARRESSTED FOR USING A CRACK PIPE IN FRONT OF ME STEALING MY FUNDS TRANSFERING IT TO HARBOR CITY CREDT UNION UNLAWFULLY I WILL SHUT YOU DOWN BY THE FBI LING BEACH PD OF CALIFORNIA ARRESSTED KIM PAIGE MARTINSEN AUGUST 27 2014 FOR FRAUDING MY BANK ACCOUNT AND

USING CRACK COCAINE SHE WAS NAKED WHEN THE LING BEACH PD ARRIVED IN HER BEDROOM ALONE WHILE MY NAME WAS NOT ON THE RENTAL AGREEMENTS AT 4219 EAST 4TH STREET APARTMENT 7 LING BEACH CA 90813 KIMBERELY PAIGE MARTINSEN IS FINALLY DEAD FOR BREAKING A LAW WITH WIRE TRANSFERING MONEY NOT…

My Ac 5650046668 India UPI payment not credited to my account

I have tried for two days to get some help to get a replacement card NO one has helped .I need some one who speaks English not from india NO one has bothered to help they say there is a fraud on it . Just give me some one who can help not people who say they can but do not a thing either help me or don't just say so at lest let me know what is going on !

My disabled girlfriend went to open an account so she can get money to pay her rent and the place was empty and they were ignoring her. They told her at around 10am they were in a meeting for 30 more minutes.

So she waited and they continued to ignore her. At 11:42 I called and the woman was rude and told me that the New Accounts employee was "On the Other Line With A Client" (Mind you, my girlfriend is physically there and can see that is not true).

I ended up hanging up and calling back to which my calls were first sent directly to the call center, then the next call rang and rang before going to Call Center. The call after that went to the Call Center and the final one, someone picked up the phone, I heard someone make a noise and then push the phone buttons and then BACK to the Call…

They charged me an amount of 2500 pesos without any confirmation about the “MEMBERSHIP FEE” i dont even know on what membership they mean

On Thursday 9/5/2019 around 5pm my wife and I had the unfortunate experience of dealing with customer service due to my account being block. Someone in Citibank put a unnecessary block of my whole account. Once we call them to correct the problem NO ONE was able to help us.

My wife went to the bank to no avail. So she came home and was on the phone without exaggeration for 3 hours to try again, nothing. She ask for a supervisor and they didn't come back to the phone and had her waiting another 1 1/2 hours.

We initiated the call at 5pm is now 7:30pm and still on hold. We don't know what to do since they are holding our money and account hostage. They just told us they're working on it. No one knows what's going on or how to fix it.

This a shame since we been with Citibank for over 20…

I opened an account in mid-June and by mid-July the account was unable to perform any transactions. We had transferred a substantial amount into the account. Beginning on July 27, my husband and I have been calling and getting the run around on what is wrong with the account.

I have been trying to close the account and get my money back since July 29 and they keep asking for more documents to verify. e. a credit card bill) and then when it gets sent, they say that wasn't good enough and need another.

I have gone through social security cards, utility bills, credit card bills, driver's license, paystubs, and they still can't tell me what is wrong with the account because "me identity has not been verified". The internal notes are not complete, don't help from one person to the next, and I…

I applied and received a Citibank Aadvantage credit card to specifically receive a 60,000 Aadvantage mileage bonus. I spoke with a representative who was aware I already had a gold card. I was advised I qualified for the bonus. Based on information from Citibank I made several transactions which included using miles for a reservation and spending over $3,000 to make sure I qualified for the bonus.

I called at least 2 times and was advised the miles would be posted, it just takes a little time. Then on another call I was told I didn’t qualify but she would appeal it. Then I called back because I never got a response. I finally got a letter stating I didn’t qualify. I was advised a supervisor would call me, that never happened.

I called again today and representative Holly basically told…

I lost my credit card. I am out of the Country and have no phone service.

Been trying to contact Citibank for day online.

No one responds

I was urged, by a call from someone at Citi to cancel my Citi Credit Card 8875, I had since 1992, because of a suspicious transaction on my Citi Dividend Master Card for $99. and change. 00. 35. I said I really don't need the card.

They said well when you get it just cancel it. 89. Now I didn' t know if I had to to pay it or not and called citi to tell me what to do, to pay and wait until they refund me…

Warrior Custom Golf scammed me by saying they were sending me a free custom Driver with the condition that I try out some fairway woods and I could rate them for the company. I could use them for 45 days and return them and keep the driver, but if I wanted to keep the fairway woods, I could keep them for only $145 a piece.

I already have Calloway fairway woods, and a Ping Driver that I was fitted for and love. I decided to take the deal because it seemed kind of cool to be able to test out custom clubs and rate them. I gave them my CC number, per usual, for them to keep on file if I didn't return the woods.

When I got the clubs I didn't like them and tried to return them within a week. The company never sent info on how to send them back and wouldn't allow me to without a return…

I have sent payments on my 4 cards. Check was cashed for $450. 36 which was the total for balances on all 4 cards. I will be sending by fax to the Payment Investigations today. This is outrageous that someone can cash a check and not credit my accounts.

Please fix this and the next thing will be late charges as I have harassed for overdue payment on a couple of these cards already.

Spoke with Anqrew and Leah today both were super rude, and avoided my question all together neither were willing to work with me. Andrew never asked me any questions Leah was a lot more professional than Anqrew. My phone number was taken out of the system so they had no way to contact me which not sure how that happened.

But of course that's not their main focus, basically it was shut up and pay your bill. Which I've never had an issue with laying my bills but the texted messages and calls helped me since I had a lot going on Very rude customer SUPPORT

I have had to talk to your customer service department your fraud department so many times in the last month is past ridiculous you guys have overdrafted my account numerous times because I can't put any money in the bank or have my work put money into my bank if my account is Frozen it seems to freeze every single time I use my damn card. I've had my card replaced like 4 times which is ridiculous I can't use on my mobile check deposit because you guys say I'm up I've been overdrafted in the last 6 months.

because I have not been able to put money into my bank account because it keeps getting Frozen up an alert after alert after alert. Like I'm somebody I'm a blue-collar hard-working American with not much money but I would like to have access to that money when I need it you guys have…

Hi

My self jaspreet s Kakkar i have account with you from last 4.5 years with. Very nicely used but from last 2 weeks i have worse bad experience with citi bank here is problems below....if you can fix in 1 day is good otherwise i never use citi bank...

I deposit 2 chq which i forget to write name on front but i write my name and account number on back side we are human some time we did mistake i forgot to write name But due to this mistake you blocked my account and i didn't used for any thing and no one call me or text regarding this and i have money in my account but i can't pay to anyone and everyone call me i don't want to pay no one understand my problem and my all automatically payment with Citi bank which is stop from everywhere and my credit also gonna be down because of i…

99 April after I cancelled the order on there website. that it was cancelled and they informed me it would be investigated and then stated in mail it was denied. com and could not find a phone number for this company so I emailed them in a box on the web site.

Citibank was aware that the payment was not approved by me back in April and I complained may 4th. com again charged me for June and July and Citibank paid them despite my complaint in may. I have had awful service with no results.

com for charging me monthly for a service I cancelled the following day because the material was not legitimate for a state exam. I was on the phone with your call service for 4 hours today with again no results.

com does not have a number to leave a message. 99 and I had no assistance and I am very…

The online website is a piece of crap. It never works for a mac user. I sign on to Safari and all I get is a circle turning and turning. When I sign on to Firefox it works half the time.

Why Costco moved from American Express to Citi is beyond my wildest dreams.

On July 14 2019 call for help and all I got was no solutions to my problem one of the occasions the representative had me waiting 20 minutes and them she hanged up on me, she was very rude. I’m in Colombia right now and trying to use my card, before I left the USA I let them know went I left and went I was going to return to the USA they send me and

email with a reference number; I was trying to explain this people that I was calling through Skype because my phone don’t have data here in Colombia but they insist to call me on my phone I told them that was not possible because I don’t have data here in Colombia so they decided not to help me; I’m very disappointed from Citi bank I have been a good customer and have several accounts with you guys and I think I do not deserve that kind of…

When my father passed away, my mother called to notify Citibank and have him removed from the credit card. They immediately cancelled her credit card account on the spot. Now, maybe they have to do this to get his name off the account, but they did not assist her in getting a new credit card.

Shortly thereafter, she got the final bill in the mail, with a due date of 7/4/19 ($1200). The payment was listed as "autopay" as this is how they had the account set up for years. So, my mother did nothing and assumed it would be paid automatically.

Even before the due date of 7/4/19, we started getting calls from collection agency. We initially thought it was a fraud. We later found out that Citibank handed her account off to a collection agency BEFORE the due date of the bill.

Then, they refuse…

what another horrible waste of time. I just spent more than 20 minutes on th phone with a representative and I could hardly understand a word she said. In the end I was unable to complete my transaction because of the poor communication.

What a mess your customer service has become.

43. My account was credited, then the charges were re-applied after I received a letter from Citi stating the credit could not be issued because my credit card number changed. On the initial call, CITI INSISTED THAT I CHANGE MY CREDIT CARD NUMBER.

On 03/12/18 I was told by Efrin, not to worry because the matter was settled and that I would receive the full credit. I think this whole matter was handled poorly. I have been a wonderful customer of CitiBank, but you have not dealt with me in good faith.

I have lost confidence with Citi, and stopped using my card. I want the entire credit issued as promised. more than once.

Completely Disgusted.....

You closed my account stating I requested it, this is not true. It was even agreed that I didn't request the closing by supervisor, James jxcb07. I used to appreciate your company but your lack of due diligence convinced me that I can do better.

The headaches you've caused me are worth it knowing you'll NEVER get another dime from me

Hello I am writing today to complain about the head teller of beach 309 her name is Casandra Bell Very downgrading to Citi bank employees She is very disrespectful and doesn’t deal with people the right way I have multiple of business with Citi bank and I am coming to this branch since 2013.

I have being through so many tellers but this one really made me went searching online to file a complaint. A friend of mine and my wife closed their accounts because of her and I am really considering to do the same.