Citibank

People Beware : worst bank ever they employ unprofessional.they will block your account without notify you like a criminals !! You shouldn’t not open account with them ! Stay away and help then to go bankrupt soon India and Philippines customer service !!

I called on Tuesday and ask if I could have my credit limit approved for more money. The lady did not do her job at all. Had to call back today and spoke to a supervisor. was on phone for 35 minutes.

Not good customer service people. very upset. People should do there job right the first time. Carol Pritchard

Been disputing charges since November. Keep geetting the run around and being placated with words..... I am 79 years old .... the only user of this account. I did not order Microsoft items used for offices.... this is unprofessional, INCOMETENT.... ,...

oh yes they are handling my disputes and I get emails every day....... when u look at info from Microsoft its my card number my address but NOT MY EMAIL.... when they connect u to security ..... ASKING THAT U DO NOT SEND ME ANY MORE EMAILs OFFERS ETC JUST LET ME KNOW WHEN ALL IS SETTLED....

SND DO NOT SAY U ARE SORRY FOR INCOVENIENCE ETC ETC ..... no more lies .... jUST DO IT.... how can such a great company be run by such ineptness

131/-) got debited as i was paying for amazon prime member ship. for the first time i didnt receive the membership,and when i tried for the second time the money got debited and i received the member ship. so when i get my refund back .

my Refund Reference # 85215220005000497806977 number .

131/-) got debited as i was paying for amazon prime member ship. for the first time i didnt receive the membership,and when i tried for the second time the money got debited and i received the member ship. so when i get my refund back .

my Refund Reference # 85215220005000497806977 number .

I been going to Citi Bank for over 10 years at the 140 Doughty Blvd Inwood Branch and at least I would say for the last 1 1/2 the customer service is awful I never seen so much disrespect in my life from an Organization, like this, he tellers were all so friendly never had attitudes always treated their customers with respect, but every since the manager to over things are going down hill.

The Manager thats a woman has been their maybe 2 years Or more, is one of the most Disrespectful, Nastiest, Rude, Unprofessionally, person I ever met, she talks to the customers very bad. Since she has been in charge so many customers that I no complains that they will not come there ever again, and it’s such a shame I always Loved this bank but I too vowed that I will never come back here.

Please…

We have been clients of Citibank at this location for 40 years (since before Citibank took over the branch from Cal Fed).

Please see text of email, below. Since you no longer offer bridge loans, we were advised by your representative to apply for a HELOC, which delayed our proceeding with other avenues of financing while we waited for a response, and also generated an inquiry to our credit file. Had your representative been knowledgeable about banking services, he would have informed us at the start, and we could have moved on. This was at you Costa Mesa, CA, branch on Harbor Blvd.

Dear Mr. Mondragon,

Thank for calling today. I am sorry that Citibank missed an opportunity to do business with us.

I want to make it clear that we were not turned down on the basis of our credit, which you…

I have had a problem trying to login to my credit card account online. I follow precisely the instructions for “forgot password “ and each time I receive a message “account locked”. Today my wife and I got on the phone with your customer service people to solve the problem. I will summarize our experience. We spoke with 11 different representatives over a period of 1 hour and 35 minutes and the last person hung up on us. We requested 4 different times to speak with a manager and were ignored.

I can tell you that in all my life I have never had a customer service experience this horrible. I still cannot login to my credit card account.

Can someone please solve this problem for us.

Primary card holder John Cook Address 1007 Starr Court, Auburn, AL 36830 Email dickcook34@ gmail.com Credit…

January 17, 2020

On September 9, 2019 I had 5 charges made to my credit card (1354) that I did not make (see attached file). A claim was filed on those charges and I had Citicard removed the card and a replacement was requested (9450). After a while Citi removed all the charges (Security Credit- Item Under Investigation). On November 11, 2019 security credit reversed the charge of $1823.90 -Target. All the charges was made in California and both Target charges were made on the same date and at the same store. Since November 2019 I have made several call to the fraud department to correct the problem ($1823.90) to no avail. All the while for the last 3 months my interest charge has increased because of the incorrect charge. This problem needs to get corrected.

Early morning receive a call from citibank, the person who call me are the male staff.

Greet me "good morning and asking me convenience to talk or not, he don't even introduce himself but only said calling from citibank. I replied him sorry, its not convenience to talk now. Guess what happen!??? He put down the phone immediate once after I stop talking. Wah... I'm surprise this is how citibank train their telemarketing to call their existing citibank customer and treat them like that???!!!

Sorry to say who he a mother fxxker call me so early and show me attitude after I said not convience to talk???? Am I owe you or I cant reject to talk to them when they call me???

I am calling in reference branch at 822 Rockville Pike, Rockville, MD 20850. I lost my card in the bank on Saturday (1/11/20) I got inside the bank to check if it was there no body bother to check and the completely dismiss me and told me that my card was not there.

I looked everywhere in my car and I knew it was there because I didn't go anywhere but the bank and I use the card at the bank.

Finally they make me wait outside for 20 minutes and then one of the employees come and give me my card with no explanation in how they got it. Of course the card was there all the time. Is this considered discrimination because I am not Asian and everybody that work there is?

On top of all I call back to request an explanation and the person who answer gave me an answer about issuing me a card what…

I called customer service to resolve an issue. I was offered a Spanish speaker as an option but how about you offer English speaking help. I could not understand a single word the person said. Novel idea

Horrible customer service after 25 years of loyalty.

Worst bank ever , I regretted opening an account with them , plz stay away from this bank.

I already submitted my complaint. Sounds like your just buying time before you answer for your terrible customer service

I was offered 0% interest on my balance and balance transfer. After being told 3 times on 3 different calls that this information is correct I am still being charged interest. I called today at 11:33 and was speaking with another supervisor in regards to the confusion.

She stated that she will mail me a letter after reviewing the recordings when I explained that this was not acceptable as that’s what they already said they would do last time that I would like to get it sorted out today. Every time I call it is over 30 minutes due to wait time.

The “supervisor” then hung up on me. Are you kidding me? This card was one of my favorites 5 years ago. They used to have excellent customer service, this company is just a joke. How could you possible treat people like this is still have a job.

I…

I have been banking with Citibank for 20yrs I am so disappointed when I made a dispute with a merchant that I returned there product back to them unopened and didn't get any result in getting a full refund I will be using a new bank because I can't trust this bank

Citibank is charging me membership charges for a credit card that was blocked due to security issues back in 2018. The customer care is of no help and i still do not have a solution to the problem.

I opened two savings accounts between November and December, To fund the first account, i transferred funds from my AMEX savings and I also had a partial salary deposited every week. The second account was funded with a wire transfer for $30,0000 from Chase bank.

Around December 9th, I attempted to transfer 10K. the transfer was held and i was told for a review which will last between 24-48 hours. once the time elapsed, I called customer service to find out the account was blocked for fraud and my online access revoked.

I inquired about the steps to take to resolve the issue and i was told I had to wait for a letter in the mail that will arrive between 30-60 days which was unacceptable to me as i had urgent needs for my money. I called every day between December 11 and December 29th.…

I am having trouble finding the right web page to log into my account . I have called 3 different numbers was greeted by an electronic voice and when I asked for a representative the 1st time I was on hold for over 11 minutes.

The second time when I called the corporate customer cpmplaint # I was on hold for 9 minutes and 21 seconds before I hung up. The third # gave me the same message that a representative would be with me shortly: I hung up.

This is absolutely the worst customer service I have ever experienced. I have been a customer for many years but not for much longer with this kind of service. I hope your CEO reads some of these complaints and takes steps to make improvements.

And I will be totally surprised if I get a response

I am very disappointed with CITI bank customer care services person. Firstly my credit card account name is Amarendra pratp singh but card printed with wrong name and I have drop so many request with ID froof uploaded through net banking for correction the name on card but not done yet and every time they are calling and iriteting me. I do not know where they have confusion Still i have not received new card with corrected name. Old card already have blok and right now i do not have any card to use. This is how the behaviour of CITI Bank customer care executive. Can anyone close the issue.

Amarendra

I was approved for a Citi Double Cash Card with a CL OF $600 on 12/31/19. I then immediately called Citi Bank to have the initial credit limit increased. I spoke to 3 representatives and finally spoke to a supervisor name Jeremy in Maryland ( his employee ID # MD89274 ) sounded like the previous representatives.

Jeremy informed me to wait until I receive the card then call Citi Bank back to request an increase so that another hard pull will go on my credit report. Jeremy also informs me that Citi Bank is the company that does not increase CL when you have just been approved for the credit card 15 minutes ago.

I can tell the representatives at Citi Bank were lieing and the supervisor Jeremy is a disgrace. I will never use this card and I will tell everyone I know to never do business with…

Citi. Bank text me about fraud activity, which was great. They told me they was going to send me another card. Which they did but had the same debit card number as the old one. I called customer service to them I can't activate the card due to the same number (system don't recognize).

The representative start asking me question that I didn't have the answer to because the question was like what color was my first car. Now, I have to wait another 24 hours to call them or go to my local bank for a temp card.

Their fault but I have to do the leg work.. Not happy customer whose been with them seven years.

Purchased a used frame from them on June 11 2019. I asked if it could be done by end of July. Was told yes. July came and went and no frame. They would not contact me back or give me any updates.

It was like pulling teeth to hear from them. Was just given excuse after excuse once I did get in touch with them such as the sand blaster messed up the frame and dragging their feet. Then he got sick and was going to therapy.

Then his wife got a infected tooth. I am a decent human being and kept them in my prayers but I was NOT okay with the excuses or the sickness. I'm sorry they got sick but I wanted my product.

They never called to ask if that was okay with me or email me or anything. The owner just texted me finally and told me he was sick. He never contacted me or asked me if I could be…

Hi, I have requested to stop my mediclaim from New India assurance company but this is not happened and deducted Rs.3747/- from my credit card 5241330521875764. Request you to kindly stop this payment otherwise I would never use citibank credit card.

Regards Vijay Kr Jha 9810189774

Recently deposit an ADP check for over a thousand dollar through Citibank mobile app. Three hundred was made available after the attempt of depositing the check at my branch location of 1800 Williambridge Road, Bronx, NY 10461 ATM of which the machine wouldn't accept. So instead I tried the mobile app because the money was needed. There is a branch around the corner from my place of employment in Manhattan but I figured the promotion of using the mobile app would suffice.

When I contacted the branch in which my account is located, 1800 Williamsbridge Road, Bronx, NY 10461. I was told by one of the employees, named Rosa that there was nothing she could do when I asked when the remainder of the funds from the check would be available. I mentioned that I previously spoke with a Jorge at the…

I like the bank but when I go to the drive thru ATM to transfer money the drive thru one has been blocked with orange cones since Dic 15, 2019. Are they ever going to fix it??? Since all banks only let you do 6 monthly transfer online or by phone.

Its here in Fresno CA cross streets ashlan and Blackstone. I wonder how much longer is it going to take around this time their is lots of robbery.

I have made deposit for the Dorntge family for 12 years at Citibank in Piedmont,ca and because of 1 very slow teller taking a half hour to do a simple deposit with no one in the bank.. so I’m looking upset as I was...

but for the manager of that bank to treat me like it my fault when infact in 12 years I have had 2 bad interactions with the same teller... The manger immediately assumes I’m the bad one & treat me badly and defends teller without even asking my side, for simple and calminly complaining and being upset! that I’m upsetting customers...

I was just complaining to him how long it was taking for a simple well organized deposit by myself.. he was rude and assumed I was the problem.. told he was telling on me to my boss.. I feel this was inappropriate and disrespectful and…

They dropped my cc limit for no reason and it had a negative impact on my credit I have since paid off and cancelled I will even be dropping my home depot card since they are citi I will never do any business with this terrible institution again I suggest no one else does either

Before some time i was apply credit card. its still pending for last months, my status is show pending documents collection. your executive not come to collect documents. I am calling your customer care number some 5 times, there is no response to give me.

my credit card ID is 19111885536 plz tell me whats the reason for not collect documents your executive last one months.

Can you ask all of the staffs please DON'T call me again about the insurance promotion please? I had received the kind of call about 16times a month! Almost every two days i will see citibank contact number calling my phone.

This action had seriously disturb my daily life! I think the bank need the customer contact number is to use for important things but not for PROMOTION! I had told one of the staffs that i am not interested and DON'T CALL ME AGAIN, but i still received the call whenever i am overseas, working, resting, meeting and so on.

I am really annoyed of your action and I have tried to block citibank contact nunber in my phone but i still received many disturbing call notifications fron CITIBANK. I know the staff needs to hit the target on work, but not achieve the target by…

I was relocated to Lithuania a couple of months ago. I disclonnected my US phone number because I do not need one in Lithuania. I logged online to pay my bills and I was blocked because it was asking me for my US phone number and I couldn't confirm because the number is disconnected.

I called customer service about 9 times and spent about $300 on international tariffs asking to unblock my account. I provided them with all security questions, I gave them my social,l dob, account number, and they still would not release my account stating that they need to send a letter to my US address (as I mentioned I'm not in US I'm in another country).

at this point they are holding all my monies, I cannot pay my mortgage or my bills. I'm getting charged late fees and I spent over $300 for being on…

I just deposited a large sum of money into a new Citibank savings account. AS SOON as I did that, they locked me out of my account, even though I entered the CORRECT password online. " Every time I call, it's a ridiculously long wait time which I just don't have the time to deal with.

I am a customer here yet cannot access my money nor my other accounts with them, either. They REALLY need to get into the current century and get with the program. There's no reason people cannot reset their passwords online.

No other company forces you to sit on hold on the phone just to unlock your Goddamn account. They're a joke. And I still have not gained access. Have really gotten nowhere. " Steer clear, you've been warned.

No purchased made dated 11/06/2019 from Amazon Marketing worth P11,871.70.

I have been a customer with citibank for over 15 years. I am currently in South America taking care of my elderly mother and have no commitment to when I will be able to return back to NY. 300 dollars, later on that day I checked my account through the Citi app in my cell phone and everything was fine, money was in the account.

On Tuesday the next day I went to an atm here in Brazil to withdraw some cash and my account showed as ACCOUNT CLOSED, without knowing what was going on I called customer service immediately and they said that my account was suspended for a while because it was over drawn by 32 dollars and on that same day that my friend made the deposit they closed my account.

I asked them to reopen my account and they said they could not do that without me being present. I found…

Despicable company! Do not under any circumstances apply for credit with this creditor. We applied for credit to purchase furniture and the furniture arrived damaged and incomplete. Then when we reported this to Citibank, out of their passive-aggressive nature, they requested our tax information for a small credit limit or they would close the account within 30 days of their letter.

We immediately requested for our account to be closed via phone and in writing before the 30 days. We no longer wanted to do any further business with the furniture store. Then to add more insult to injury, they continuously reported that they closed our account which has impacted our credit scores.

We have disputed this with all credit bureaus to no avail. Citibank needs to be shut down for shady and…

I have been with Citibank for over 10 years and since that time, I have observed how things have changed and despite the changes that were not for the better I remained your customer. This year has been a very tough year for me.

I had a divorce and still had to pay my mortgage and other things my children need in order to support them without the help of my ex-spouse. I am not saying that in the past I have not made mistakes and had incurred fees which you guys have refunded, but this year has been especially hard, more than I have ever experienced since being your customer.

So today I have a company charge my account when there was an agreement that the funds would be removed on 11/29. It was the company’s error and I called my bank to discuss the fees that I received for no fault of my…

To whom it may concern:

I opened this account on or about November 4,2019. Wanting to fund the account, I went to the Hicksville branch located at 255 North Broadway, Hicksville, Ny, and used the ATM located inside the branch. I made a deposit in the amount of $260.00 on November 10, 2019, at which time the ATM malfunctioned and did not credit my account and printed a receipt which I have attached. I called Citibank customer service and filed a report regarding the deposit. At that time I was told that it could take up to 10 business days to credit the account however, if I went back to the branch they would be able to rectify the problem, and get the $260.00 dollars credited back to my account.

I went to the branch on November 15, 2019, and after waiting over an hour for the branch…

My card was hacked on 10/20. I was sent a new card, which I left in the envelope and never activated. On 11/12 my new car was hacked in the same way online with Microsoft games. I was told there was no info they cld tell me, and I am not allowed to contact the investigation dept.

Clearly my acct was compromised within Citi. as I have not activated the new card. How can Citi tell me as 25 yr customer that I can’t be told anything?! All I’m asking for is a phone call to talk about the security of my account, which clearly is NOT secure with Citi.

My father suffered a stroke and I am his Power of Attorney. I have been working to close out accounts of his that are no longer needed. I was told to mail the POA to an address in Sioux Falls, SD which I did over a month ago. I called today to find out the status so I could gain access online and pay off the account. I was told that nothing was on file and had I included the full account number? I stated I had not since I don't have it. My father does not have his card and is not capable of recalling login info. I told them I sent his SSN, Name, last four of the acct number and a copy of a recent statement along with the POA. Additionally, I included my contact information. The rep stonewalled me. When I asked to speak to someone else he flat out refused.

Luckily:-) his card is on…

The Citi Diamond card is TERRIBLE! EVERY month I pay my balance in full. Direct transfer from my bank to citi. The alerts messenger will tell me that my balance is zero yet my card continues to be declined. EVERY month I call and I get a different reason for why the account has been placed on security hold; new account, large payment, extremely large payment.

Then when we call the bank I am told that although it is 11/13 and the funds are verified as cleared my card will be available for used on 11/27. I am looking everywhere I can on line to warn people of this pathetic service and to not use your bank.

I called concerning my late payment for my Costco Card. My renewal (Costco) was added to my card and recently I moved and did not get my mail. I saw where Citi called me on 11/8 and left a message so I called.

I told the team member what happened and asked if the $187 balance was reported to my credit file and he could not tell me. I told him my credit was important and as he could see I was a customer for some time and was never late with a payment.

I also asked to talk to someone and he gave me an escalation team member. She could not tell me as well and I was very surprised they did not see my history and a valued customer I was. I did not feel I was valued and I don't feel they understood on what happened.

00 due which was a yearly renewal for Costco and late fees and interest. At…

My checking and saving accounts have been blocked and need to verify my address. I moved in this June so my current address is different from the address when I open the account. I already contacted the customer service for more than 10 times, but the representatives are not skilled enough that almost every time I called, I get a different solution.

I have faxed my documents for 4 times, but nether of them were received. Then, I mailed the same documents twice, which were delivered on 10/21/2019 and 11/6/2019.

However, when I called Citi Customer Service, the representative told me that my document was rejected due to address mismatch and Citi didn’t receive any document for my current address. The fact is that I mailed documents for both my old and current address and they are in the…

I had made a called for customer service and I had received attitude and disrespect for a employee of your. I ask for her full name and she had gave me the name Grace. I also was on the phone since 6:36 pm and she had hang at around 6:50.

I had called back around 6:50 and she had continue to be disrespectful towards me.

95 The Bank never shut down card Ending in 1761 until transaction occurred. 47 in my account??? Dispute Department Very disrespectful . D956325240919 I was told they received my appeal letter! Supervisor would Email from Back office Team! No Manager is available Why? 95

I have a Sears Mastercard that Citibank manages. I have been trying to pay my bill and the automated online system seems not to work. When I call customer service, I can barely understand they accented voices. They assure me my payment is in the system but my bank has still not posted it as pending. I have a confirmation number but I did not get an email showing I had scheduled the payment. I also can not send a secure email or chat on your system.

I am sure I set my original bill up to pay in October and I assumed it would go through but apparently it did not so I got a $27 late fee. Know I will be checking every day to see if you have sent this to my bank.

Just FYI I paid a Discover bill and an Amazon Chase credit card bill yesterday. Within minutes of scheduling the payment, an email…

Credit card application.

My phone calls had always been routed to India and I was felt humiliated by those staff there which interrogate me like a criminal!!! When I asked them to clarify stuff they were not in patient and just wanted to hang up my calls. I have been extreme nice to them so far but there is no way they can treat a customer like what they did to me. Please check the phone call logs.

They constantly asking for different documentations and seems do not understand the HR systems in Australia. My application references are: S8RRIY641619/20191026002578732. I belief I had given all documents and now Vijay from Bombay is asking for my offer letter he said he needs to verify if I am still employed. What is the use of pay slips????

What I want is for you to look at my application…

I called to update my social security information. The service support is terrible. The automated service is slow, kept me on the phone for 10 minutes, passed the phone call from one operator to another. In the end they said that they need to send this information over post and then update it.

I will close the account in the near future. This is not the first time when a request takes a long time to be dealt with over the phone.

I paid my bill on time never late pay overdue amount apply for cash back and get turned down I'll probably never use a card again Capital One could give me one and I had that all of us have 6 months I would like to know why before I tear the card up being a good standing with your company why should be turn down

I have never used CITI BANK CREDIT CARD however still charged for Annual Fees .

The CITI BANK Credit card is not used even once ,

The Card Ends with 9696 in the name of sampriti pilankar

Need complete waiver