Citibank

worst bank bad service u be on the line like 5 times and still be on the line Bad bank representative worst customer service ever no help they leave you there sitting down stranded for like five hours all I wanted was a card replacement because I had laws mind and even though you still be sitting down waiting for the bank representative of my long is still waiting and they never help you and everything is dirty no customer service at all myrtle and Clinton don go there

I am Giselle Ouardighi and has a Citibank diamond credit card account with and debit card with Citibank . and other account ending 8761

Virtual voice should not ask for PIN number. This is extremely dangerous. Many hackers are smarter than web page engineer. Citibank, for security purposes, should use a different system in order to transfer one to a live agent. Example: secret questions or any other.

M. s in san bruno on san mateo ave. are always breaking down. I and others I have noticed this, I am frustrated and am thinking of withdrawing my acct. and taking it somewhere else. Just because people say "Hi welcome " means nothing .

They do not require employees to wear masks while working with clients. This is crazy and scary.

I have been disputing unauthorized transactions on my checking account since December 10 2020. These transactions were made with a debit card I cancelled 3 to 5 years ago. Some of the transactions have been resolved.

However, the largest transactions haven't. I have been disputing the unresolved unauthorized transaction again since February. Everytime I call the dispute department I have been given the runaround. I would truly appreciate a response immediately. Again these transactions were made on a card cancelled 3 to 5 years ago not by me. Venessa Howell 773-816-7758

I am guessing that a 1 out of 5 is bad and not the other way around.

Jon Wetlaufer phone 515-277-7943 6108 rollins av des moines, Iowa 50312 1) I needed to call twice today. Both occurrences required wait times of over 2 min 30 seconds and frustration as your systems are apparently set up to intentionally block someone with a call to which only a human can respond. Therefore I wait, unhappily wasting my time because you believe that hold time and toll free numbers are cheaper than making your customers happy and the customer's time not valuable.

2) The "there may be fraud on your account" call only presents the case number ONCE and not allow your CUSTOMER to ask for it to be repeated or just repeat it. At the time of the call I did not have pen and paper to write in hand as I wasn't…

They told me they blocked my account for 48 hours and it’s been a week and they still have it blocked. My husband and I received a PPP loan for our busknessss in that account and now we are having to close our businesses because they have blocked us from our own money.

This money was supposed to save us from closing and because of Citibank, we are now having to go out of business. I cannot tell you how upset and sad we are. They have ruined our lives

2021, I went to my local Citibank located on 702 Utica Avenue, Brooklyn, NY 11203 to have a document notarized. After a few minutes of waiting on line to see the Citibank teller that notarizes documents, his colleague sitting adjacent to him tells me that he is not notarizing because his stamp expired.

2021 and the same employee notarized a document for me. When he got up from his chair and walked away to do something, I stopped him and asked if he is not notarizing today. His response was, "my stamp expired". I said, "What? Wait.

" He responded, "I notarized for you yesterday? No I didn't notarize all this week," as he proceeded back to his chair. I can only guess that he lied because he did not want to be bothered. I am uncertain.

I know that it is very disappointing to believe that I…

It took over a week to get my money transferred out of my savings account and Citibank had no legitimate reasons for why they withheld it for so long. Their process for verification of accounts is unreasonable and the 5 representatives I spoke to over 3 days and over 4 hours of my time all had different explanations. Citibank’s system is horrible.

They’ll take your money into their accounts but then they won’t let you take it out without giving up your first born child. It’s a bunch of BS.

Banked with citi then they closed my account without letting me know. I have missed not 1 but now another stimulus payment. After 4 hours talking with customer service yesterday they talked me in to opening a new account and linking the old one to guarantee my stimulus being deposited Wednesday wouldn’t be missed.

Then I am transferred to a supervisor who is rude, hard to understand and there were dogs barking to in the background and when I asked if I could speak to someone else he told me no said something not nice things and hung up on me. They kept telling me to contact the irs well I already did that’s why I knew it was being deposited and the guy told me it was my “stupid” fault the account was no longer open.

I am no because I’ve been fighting with y’all since September to reopen…

You are the worst company to deal with! If somehow my account did open fucking close it!!!! Go to hell

Many times I have registered online complaint to block and deactivate the credit card and close the account for lifetime. But After many complaints I am prompted to do payment of Rs1228 which I am unable to pay. As I am not using that card from last couple of years and lost the card. So I wanted to deactivated and close the account forever. I always feel some officers doing irresponsible for my case. they are not doing the right thing.

If this is last time I am writing here, If I will receive any message or call or if you don't close my credit card permanently then I will go to police station & will lodge a case against you for mental harassment. I will take all the way possible legal actions against you. Please be careful this time and block and close this card forever.

The worst service I’ve ever experienced!

I got a charge declined on my credit card and talked to a few reps from the fraud department. They were not able to give me the reason for the decline. They were blaming it on the system. I am a citibank credit card customer for many years and also have the costco citibank card in addition to the citibank mastercard. If I keep getting declined, how can I use the citibank credit card anywhere without the inner fear of it being declined for no fault of mine. Even if the merchant could be on the fraud radar, it should not show as declined but should display some other message. Decline affects the customer not the merchant no matter how bad the merchant is.

Having been a citibank customer for so many years, it was a huge embarassment to me to get declined at a merchant who is not only my…

Citibank does not protect its credit card customers against fraudulent merchants. I recently filed a few credit disputes with overwhelming evidence that the charge was fraudulent and each time Citibank refused to credit back my money and protect its loyal customer.

On the other hand I NEVER have this problem with AMEX and that is why they have the best customer service and feel safe spending with AMEX card. I am going to cut up both my it credit cards as not worth the poor customer service.

AVOID this company whenever possible even when they dangle a promotional carrot in your face!

My husband passed away on 10-7-19. I paid off his large credit card balance on 1-20. Now I find out I did not have to do that aas I was not liable for it. I have sent two certified letters to Citi explaining I need a refund of this money, but have had no response.

As a widow I need this money back so I can keep my house. I have even mailed his death certificate to you to close his account. Samuel J Wilson DOB 3-16-59 Account number ending in 0670 SSN 215-76-3888 Please respond quickly. Thank You

I had a bill pay transaction that had the wrong location address for a vendor. It had been cashed so I needed proof it had cleared to the vendor. I called some time ago to resolve the issue. Then, a few days ago, I received 3 identical letters from Citibank referring to the transaction in question.

The only difference between the 3 letters was a reference number (10703,10722, and 10736) and each had 3 different dates (3/1/20, 5/16/20, and6/25/20 respectively). " None of the letters had a copy of the check. So, I called your "800" number I found on your website.

After going through your rather complicated menu, I finally got someone whose primary language was in English. He spoke rather softly, so I had to keep asking…

I am a new customer as of March. I was offered a balance transfer check that expired on July 20 2020. I deposited the check made out to me on July 17 2020 check # 1066. Your company dishonored the offer and retracted the deposit two days(July 22) after the already met deadline and caused my bank account go negative.

I called back this morning immediately and was hung up on several times with incompetent agents whom continued to give me false information. Spoke to Katherine, July and "supervisor Mark. I recorded the conversation and have proof of the incompetence, lies and dishonor.

I was basically told I have to deal with the consequences because Citibank changed their mind 2 days after the 20th and will no longer honor the check. Mark then said I can get a cash advanced of up to 3000…

Trying to close mother's account since 2019. She went into full nursing care July 2019. I have been trying to close her account, as her POA and now executor. She passed away April 12, 2020. Her balance was sent to a collection agency. 54.

Question, when I was told her account was closed the nursing home sends me all these statements with charges for fees that should have NEVER been on her account. I am furious over the incompetence of some of the people that I have talked too.

If you need me to send a copy of her death certificate, I will. I DON'T think I should have to pay for all these charges when I have been trying to CLOSE her account since last year, August 2019.

I don't even know her full account number just the last 4 digits of her account. Her statement says Costco Anywhere…

When I got an email that I could view my Costco Citibank statement, I went ahead and paid the full amount as I do every month. Apparently the statement didn’t close till midnight and the card was used for a very small amount before closing.

I then receive a late fee that is more than the amount that did not get covered. So I was penalized for paying the bill early, not knowing the closing date for that statement. We have been a customer for quite some time with no late fees, I would expect a better answer from your customer service department.

The 12th of June I dropped a letter at Mountain View CA Post Office. 11 to be paid to Bank of America. The check was cashed/deposited on June 14th, Bank of America did not receive it. , requesting a copy of the deposited check.

Instead I got a letter from Citibank Client Services requiring me to file an affidavit declaring the name of the endorser of the check fraudulent. As the check is in possession of Citibank I'm unable to fulfil this requirement. I wrote again, and received an outlandish letter that they can't satisfy my request to open a checking account, which I didn't ask being a Citi customer from the last century.

11, or if it involves a procedure send me the copy of the check. Thank you. Felix Dynin

My husband passed away on 10-7-17. I paid off his citi card on 1-3 thinking I had to.

However, I now find out I am not responsible for his debt and would like a refund of this payment. I am now a widow with two children to care for. No life insurance. I would appreciate a refund. I have sent two certified letters to your offices with no reply.

I am about ready to go to the government in Texas. My phone number is 817 966-8175 and the last 4 numbers of his ssn is 3888. I live at 2741 Lonesome Dove Southlake TX 76092 Please help me. Thank you

Your web site is as useful as a used kitchen match. I a so glad that I did not opt to go paperless. For days at a time your system is frequently inoperative. I understand that occasionally a web site needs to be updated, but there must be something very wrong with your system.

Hello, Dec 2019 I decided to start a business as a distributor, import and export agent. Since it's my first time I didn't understand the vendor's instruction to wire money to international bank specially using swift code. So in the process I made a mistake sending the money to the account number that was given to me for the intermediary institution for the foreign bank which is citibank. 20.

But that money didn't get to where it supposed to and I contacted citibank and they can't tell me anything because I don't have account with them. They told me to talk to the bank or institution I used to send money.

So I called several times back and…

00 membership fee renewal and I called to ask if the fee could be waived this time, due to the financial situation I am going thru during the Corona Virus emergency. Fist agent said NO and that I had to pay the renewal and then wait 90 days for it to be refunded if I closed the account.

In the back of the Statement it said that I could avoid paying the renewal fee if I informed Citi of non-renewal when the statement was received, which I was doing. I escalate the issue to a supervisor and almost the same result.

00 renewal fee, so I closed the account I had for more than 10 years. I feel Citi should train better their personnel to read the instructions that are in the back of the statements before they deny a customer who is trying to comply with the rules and regulations.

I could have…

I made a money transfer mistake, of which I explained to multiple customer service people over the phone. I accidentally sent 2 identical transfers one after the other for the same amounts. The 1st one was fine but the 2nd mistaken transfer force overdraft protection to kick in along with a fee of 10 for that protection.

To prevent this I called yesterday explaining this for the first time attempting to stop this transfer as soon as I found out this was happening. The person said they’d put in stop payment ticket but then disconnected the call.

I called right back, got seemingly the say person because we just picked up where we left off. Today I called back to follow up, to my surprise the call was marked as disconnected and there was not a stop payment request made.

I asked to speak…

The customer service department hung up repeatedly, transferred call 5 different times, wanted to re-confirm all verifying information each time. Customer service was not able to see the transaction we were calling in for. The charge was for a magazine on a card that was all ready closed.

Terrible service- Citi-bank used to be a company I would use for all financing purposes and now they use overseas operations which are asking for our sensitive information, IE: Social security numbers, date of Births, phone numbers without confirming they have our information. How is that Possible????

On June 9, 2020, I opened a Citigold Interest Checking account #42029018761 and a Citi Savings Account #42029018779. The packet with the signature card was mailed to my address on 1135 Hampton Court, San Dimas, CA 91773 and the 2-page signature card info was sent on June 16. As I was verifying this morning if the signature card was received and also verifying the routing number to wire transfer the funds, I was shocked to learn that there was a note on my account that it was closed the same day as when I opened it due to my request.

I was on the phone for more than four hours this morning to resolve this issue and till now I was transferred from a representative to another. First to Delores (Team # TRT044), to May (Team #MSUP02), to Ciesha (NMLS# 1896211), to Jeanie (Team #MSUP02, same as…

without a reason or any warning, my Costco card account was closed 2 weeks later, I received the termination letter stating that I was being terminated for late payments the account from which you drew the automated payment was replaced by B of A as it was 41 years old and could not be augmented for the new data changes I have been paying manually the whole time anyway and have never been late or missed a payment the phone number in the letter kept mysteriously hanging up and every attempt to contact management ended similarly I am as disappointed with your services as I can be, frankly you don't deserve my business I pay you double the interest rate I get from my banks you guys suck!

proper report of this will follow with Costco

opening an account in 8/28 for getting 700 reward they could not verify my information and asked me to send additional information going back and forth it was over 30 days when everything was cleared they told me the old account with zero balance no deposit automatically closed after 30 days so i opened thru there link for the reward during all this time i been calling to verify about my reward i was told it should be in my account soon just 3 weeks ago i was told because there was account opened on 8/28 which was not active there are not giving the reward thats due to me

I think its unethical and bad business hoepfully someone at the main office look into this before i go to BBB

My wife had an IRA account with Citi Personal Wealth Management. They were charging a totally unreasonable maintenance fee of $75/annum. She decided to close her account a couple of days ago and we notice that in addition to the termination fee of $95, they have charged a maintenance fee of $75.

If at all they want to charge maintenance, it should be prorated for the year.

I was expecting to use my citi visa for an upcoming medical procedure, and wanted to give you a heads up because it would be out of my usual spending profile. I have used this card for a year and a half and have had no issues.

I also have another visa that I have had for 30+ years with a 35K limit. As I said I wanted to use citi, but I would also need to up my credit limit with you to handle this procedure up coming in two weeks.

I tried to get someone in cs, but had to deal with the voice computer, which got me to a point where I was not granted a credit limit increase.

Finally speaking to a cs agent I explained that I wanted to increase my credit limit for this instance. He went through the income , tax, question and my no problem payment history with citi, but again he says no…

I have worked hard to be responsible with my bills and earned great credit. I had a Citi Thank You Preferred card with a credit limit of approximately $11,000. Due to the recent crisis with COVID and unemployment, I (as well as many others) have been using my credit cards more than usual because I have been out of work for 2 months; however, I have not missed a payment, made a late payment, or requested deferred payments.

I was shocked yesterday to open my statement and find that Citibank had STOLEN most of that credit I had earned by reducing my credit limit to a point where I now have $52 of available credit with a $6000 balance on the card. This is repulsive, disturbing, cruel and downright thievery.

That is MY credit to be used how I see fit, not YOU. If I desire to max out every…

I use Citibank credit card for my business and purchase broadway show tickets using the card. Due to the pandemic the theaters have refunded my credit card. Currently I have $39000 refunded to my card. I called and asked to have the refund transferred to my checking account so I can refund my customers.

I was told no problem 3-5 days. A week later no refund so I called. I was told due to the amount it will take 7-10 days. I waited 2 weeks. Now I have been going back and forth with citbank telling me they need manager approval.

This has been going on much too long. I really need the refund. I have been working with a manager April who makes promises but nothing is being resolved.

I have had a Citi Preferred card going on 5+ years. I cancelled my card in 2019 with a balance of about ~$16,000, I always made payments on time via my online portal. My online account was cancelled in January 2020 without any notification or reason.

Since January, I have attempted to resolve this issue and re-activate my account several times with no success. I missed February's payment, a first in my history I believe, because I tried calling you twice only to have 15+ mins wait time which I should not have to do as I should be able to pay online.

In March, I called Customer Service 2x times and after getting nowhere with getting my account restored I finally acquiesced and made a payment. I was told the payment I made included the late fee for February as well as the Feb/Mar balance. At…

I can'call a branch location (not ATM) or speaking to anyone just to find out simple basis banking information??? I am trying to open an account. But, no communication from the bank whatsoever? I would like to know if there is a branch in near Lynnwood. WA so I can deal with information that I need to know. No, not an ATM location because ATM is NOT a branch I also need to know routing number for Citi bank with a location in state of WA

I am now wondering as why I wanted to have an account with Citi bank??? Thanks

Dear sir:

With reference to the personal loan (Ref no- 2019-11-19-21.08.00.154959) i like to pre closure the loan with my willingness but I like to bring to your notice for the loan amount all the intrest amount taken on priority basis and now if I want to pre closure the loan again ther are charging 3% more interst which is very un ethical and unfair I request you to wave off pre closure charges and allow me to close tha loan

Hope for your positive replay ASAP..

This time total country lock down issue covid-19 that time my salary reduced 25 % break up so this time i have faced so many problem personally .so customer satisfaction and service is more than important.. bank side

So this time i have close my loan pre closure. Please this particular time..customer affect this time all ready…

I just made my account with Citi after 20 years with Bank of America Citi denied my checks that I wrote, including a check to IRS. The first time I ever hear: I need to activate my check book before writing checks.

there is nothing in their check book to say so. They never called to let me know they are declining My checks. My account has far enough funds .. unbelievable experience ..

hello my name is Donna Jackson my daughters name is Jennifer Gilbert we have a account together my issue is she deposited a check in her account april 15 2020. the check cleared but the money was not there monday my bank cleared the check wednesday the 15th i send a wire transfer that wednesday 15th and my bank check in the amount of of 6 thousand is still held up in her account on hold.

I have been calling fort lee branch in new jersey for a week and also visiting that branch . All i have been told is wait and it should fall off as of now its still there on hold the branch is giving me the run around and my money is still there the bank is giving me the run around.

the account number is 4970334544 thank you i hope this problem can be solved.

This company lost our first cashiers check in October for over $4500 that was from an escrow account. They charged me late fees and accrued interest even after our escrow company finally had to send them ANOTHER check this time UPS. FF to March.

I had Simplicity card I opened with them (before the first mess) to consolidate cards in a 0% interest card. 47 that we know they recieved because it was verified delivered through USPS. They recieved this on March 20th 2020.

Today is April 16 and they have yet to apply my payment. Our personal bank won't cancel the check for 50 days???? and it seems a whole lot like Fraud to me. and from our fantastic title company who is backing up the claim with proof of our experience with them October 2019.

This is not acceptable, I literally need therapy…

com)To:you + 1 more Details , let me have the opportunity to bring some fraudulent activity to your attention on our credit card, on November 26, 2019, I decided to buy a commercial steam carpet cleaner for our home and hire a woman to use it here at our house, we recieved the first of two units about 3 days later with united parcel service delivering it to our door.

The problem with the unit is it has extractor water that is supposed to spray separately from the steam function if so desired, and the vacumn sucks up the steam moisture along with the extractor water. The problem is that the machine shut off with a "no water" error message even when both water tanks are full rendering the machine useless.

The merchant bought a ups return slip at first but called to say he would bring a…

I am quarantined with COVID-19 virus, income has ceased and I am a senior citizen. Despite over 10 calls made to Citibank, they refuse to work with me in deferring payments during this crisis. 990% and reported me negatively to the credit bureau.

I have an EXCELLENT payment and credit history and yet they do this.

Through A.Airlines I was signed up for credit card by accident now it went to my credit report I was on phone for hours with Experian only to be told you guys could of help me with this matter. Spent two hours on hold with yous and you pass the buck to Experian can someone please help me get this off my credit report. Thank you

Fraudulent activity dispute and poor communication, efficiency and effectiveness.

I just switched to this bank and i've been experiencing problem after problem with their service.I was told my account was now inactive after calling to verify my account. I was told to wait 24hours only to call again and be told that i have to wait 30-60 days now for the review. I don't like how this bank handles things so please stay away from it and save yourself the headache

You guys are holding my money and suspenede and don't reopen from 2015. I will sue against you in next 15 days.

On Tuesday, February 26, 2020, I requested my credit union to wire $15,000 to a Citibank Bank (routing number: 266086554) at 16101 Miramar Parkway, Miramar, Florida, 33027. To date the money has not been posted to the account (No: 9147374029) and Citibank claims they never received the money.

) My Credit Union provided the Citibank branch with an IMAD tracking number but they seems to be to incompetent to follow the trace. It is bad enough that I will be out $15,000 , but now I have to wonder which employee at your bank walked away with my money.

It seems very unprofessional, even disgusting to me that the bank refuses…

com and prepaid with another card. I only use my citi card as identification when picking up the card and did NOT authorize them to make any charges. When we returned the car to Avis, we examined the car (car walk-around) found no damage and asked for a receipt of acceptance but the Avis rep refused to give us any receipt for the car (we had 3 witnesses).

On my October statement of my Citi credit card, I received a $700 unauthorized from Avis Italy, and I immediately reported it to my AAdvantage Citi customer Service that I dispute this $700 unauthorized from Avis Italy. I believe that the Citi rep who could barely speak english misunderstood my dispute.

I receive no contact about this issue until three months late when they denied my dispute! Citi's poor excuse to protect their customer…

I deposited 15000.00 in Citibank account under the promotion code WE564683MY on 09/18/19.

I am supposed to get 500.00 bonus on 02/08/20

I also received a letter from your office in San Antonia Letter no R-109568200113 dated 01/15/20

I have not so far received the 500.00 which was due on 02/08.20

Please give me a call why you are holding the same

Rangaswami Vasudevan

9794507635