Citibank

I have had two Citi cards for over 10 years, not had a late payment, make salary in 2%, have credit scores > 800. Applied for Diamond Preferred card and was denied. Reason given: too many recent credit inquiries. Number of recent credit inquiries: one.

I removed freezes from the 3 credit agencies in order to refresh a home loan pre-approval and get a credit card. Took a half an hour and multiple numbers and transfers but made it to person in order to request reconsideration.

Told this was "hard stop" and denied a card. Walking away today now with an extra credit inquiry from Citi and nothing to show for it but disdain for the folks at Citi.

On 4/27/2021 I received a text and phone call from Citibank about a fraud alert. I entertained the call and said that I am not authorizing a transaction from my debit account from another state. After the conversation I had with the supposedly Citibank rep, I called the number that appeared on my phone which was from Citibank and verified about the said transaction amount not showing up in my account.

The lady I spoke to stated that the report is still probably being written and finished and will be available later that afternoon. When I checked my email that night, there were 3 wire transfer transactions from my checking and savings account.

I called Citibank again and complained about it and was told to call in the morning to contact Wire transfer Dept. On 4/28/2021- I called Wire…

Very deceptive promotion on their bonus frequent flyer miles. BEWARE. I saw an invitation on my American Airlines Credit Card Website that I could earn 30,000 to 60,000 miles by opening up a bank account with Citibank and directly link one or two recurring payments.

Because I found it on my American Airlines Credit Card site, I assumed that it was linked to that credit card. 00 each month, I talked with a sales rep. who said, no, you had to use the debit card they had sent you!

I call that deceptive practice when Citibank is advertising on the American Airlines Credit card site. And why would I want to use my debit card for anything? No frequent flyer miles! Lesson learned. I will immediately close the Citibank checking account.

Customer Service over the phone is terrible. The representatives either know nothing or are not interested in helping customers. Citi you could do much better.

In beginning of month February 2021, I opened 3 new accounts in CitiBank. Previously I was holding (still continuously as of today) DIAMOND PREFERED MASTER CARD. 00 I will be eligible to received bonus of $300. Two months later , (about 60 days) I called CitiBank trying to confirmed this 60 days bonus of $300.

00 on these 2 promotional accounts which is Interest Checking and Citi Savings.. This same associate told me that my 90 days will be effectively completed at May 25, 2021. and at May 26 I should received $300. bonus deposited by Citi Bank directly to my Interest Checking Account !

Today (May18,2021) I called again to CitiBank to confirmed that this $300. is coming to my Interest Checking Account. soon. This time another associate of CitiBank told me another story. 00) which will be…

On May 10, 2021 I contacted Citi Bank when I tried to access my husbands account which I was also on the account, only to find out they cancelled this account. After calling I was eventually transferred to PHILLIPS & COHEN ASSOCIATES LTD.

I ALWAYS HAD AUTOMATIC PAYMENTS SET UP TO PAY THE MONTHLY BILL. without any notice they drop this account to a collection agency without any consideration of me. My husband died December 11, 2020 and since this card was only used at COSTCO I completely FORGOT TO NOTIFY COSTCO OR CITI BANK.

THERE WERE OTHER CHARGES FROM COSTCO WHICH WERE PAID AUTOMATICALLY. Shame on me for grieving for my husband YET still paying the COSTCO CHARGES AUTOMATICALLY FROM MY CHECKING ACCOUNT. TO bad CITI Bank couldn't show me the same respect.

First thing I was told by the…

I had someone charge numerous charges to my debit account from April 14-May 2, 2021 of this year. I don’t really use the card that often and I’ve had the account for at least 20 years or more. I’ve never had trouble with my account so I never felt the need to really check it unless money was missing.

This time I noticed there was a significant amount of money missing from my account. I went inside a branch near my home to discuss this situation and I spoke with a manager whom was suppose to block the account and I was told I would receive a new card.

This was almost two weeks ago. Instead of me receiving a card in the mail I received a letter stating I would not be refunded the money that was fraudulently taken from my account. I called customer service upon receiving this letter and I…

Good morning , on Wednesday I visited a Citibank branch on Rockaway Blvd in Ozone Park, Queens . I merely Wanted to withdraw some money . After being a customer for over 20 years, I was horrified to experience that the ATM machine Suddenly failed and I was unable to retrieve My card.

I spoke the the representative At the desk repeatedly and she merely told me to keep pressing cancel! The manager never came out if his/ her office and I was unable to Retrieve my card for 20 mins! Customers kept coming in and no one was telling Them not to use the machines.

The front desk representative told us that it was happening since 9am!!! There were no out of order signs posted !

A Block has been placed on my account about a week ago , I have submitted all supporting documents to the bank to release the block and now im geeting the run around and transferred all around I am being told before they hang up in my face some one will contact me within 24 to 48 hours which of course has never happened... the customer service with this bank is HORRIBLE and no one care !!!!

I have a new card that was verified before I left for my trip across the country - used the card at the car rental and hotel. Went to a store and it was declined but I received a text asking if it was me using the card and I verified that it was.

Tried using it at a restaurant and it was declined. Thank God I had cash. I called the 800# and was told they could not verify my card using my telephone number but would not say why - said I'll be receiving a letter in the mail in 7-10 days.

In the meantime I am traveling and it is my only credit card. Not sure what I going to do. Hope I can make it home Horrible horrible horrible customer service. I will cut up the card and send it back once I return

I would like to complain about one of your collectors that was so rude and harsh in dealing with me. I was trying to arrange for a possible moratorium on my account that I was not able to continue paying because of some family financial problems brought about by the pandemic but

I can't make proper arrangement because she just kept on talking and talking without giving me a chance to talk. I could not have returned her call if I am not willing to pay my account. We were not able to agree on any terms as a result because she did not give me a chance. ).

I know my right as a consumer that I can complain to the Central Bank about this per BSP Circular 454. I just feel bad and disappointed because I returned her call to arrange a payment scheme but I was not treated nicely.

s , we have just closed out our American Express Cards , both personal and the business will follow in a few days. 00 per year. We own clear and free 4 commercial property's we owe no large debt and also have rental homes.

All of our cars and the Vans for the business are new and paid in full. 00 Our commercial property's are valued at over Four Million and will be paid in full June,30, 2021 Both my wife and I pride our self's on how we handled our personal debt plus the business .

Like I say I don't need your card but since I closed out my 2 AMX cars I wanted to get get a Citi Card as we like the one use for . I would like to thank you for turning me down for your Credit card on 5-10-2121, would you like the business card back also ?

that is paid in full each month. (last 4- 4362) I…

I have been attempting to reach someone at the Grasmere branch in Staten Island NY on the telephone but no one answers the phone. I wanted to gather information about applying for a credit card. Due to Covid I am not comfortable going in person.

Nobody answers the phone at the bank. I have called literally 10 times. What kind of bank do you run when nobody answers the phone. Worst bank ever.

I have been a Citibank customer for 23 years. I was charged a fee of $30 for which I Called customer service. The CSR downgraded my account , I asked the CSR that as I was a loyal customer do I not get any preference ( considering that my salary is debited to Citi account ), I mentioned other banks valuing customer loyalty CSR asked me to go to CapitalOne and

closed my account without my consent Not sure who to talk to about this

Received a fraud alert. Spent over one hour verifying all charges as well as any other questions required for verification. Spoke to 5 supervisors who assured that my credit was ok. While they were on the phone they asked to put thru the charges again and it would pass. It NEVER did.

They then asked to break up the amount so we did. that was approved. The other charge for $3,733 834 was denied. There was NO reason for any of this to be denied. After calling for he fifth time the supervisor was the rudest person I had ever spoken weigh.

He asked questions for verifiocation that were extremely irrelevant. Not once was any of the questions easily answered asking me to go back to February . When I did answer I had put in disputes, he asked me to go back to the billing statement, and give him…

I opened my Citi Priority checking account on April 22 2021, still has not received my debit card yet. I called the accounts opening dept. 4 TIMES ALREADY. ALLL THEY TOLD ME IS TO WAIT WITHOUT ASKING ME HOW LONG THE ACCOUNTS WAS OPENED NOR TRYING TO ASSISST ME.

THESE TYPES OF SERVICES WORST THAN THE THIRD WORLD COUNTRY. ARE WE LIVING IN AMERICA? THE WORLD OF LEADER. WHAT TYPES AND KINDS OF SERVICES ARE WE GETTING HERE.

Hello I went in to the branch to open a custodian account for my daughter and still things have not been completed. When I called in your customer service I had the worse treatment. No-one wants to help you, and after they talk over you they want to transfer you to another department.

I have to rethink my gold status with you.

I went to Chase bank and took me 10 minutes to open an account.

Alexander Chiambas

I bought a heater and air conditioner through Costco with the understanding that I should put it on my card to get a Costco cash card and rewards from Citi-Bank. I was denied because my credit limit was $10,000. I called Citi-Bank to requested a $5000or $4000 credit increase to cover the balance of the A/C and heater.

They claim I have too much out standing credit for my $52,600 income. I pay all my credit cards in full each month. I own two houses and have no mortgages. Tell me how I can have too much out standing credit.

My belief is they do not want to give the rewards. I show two different credit scores one for 793 and another for 753. So tell me how I am a bad risk. I would like my credit increase to $14,000.

I had given 4 mails for the credit card closure due to non usage..a year back. Even i called so many times about the card status in the customer care but sorry to say that the customer care service staff not bother to close my credit card..even there is no such due..

After a year i got the mail from your side and surprised that the membership fee has been charged against my credit card.

I need to wire money to escrow co to buy a house went to local office this morning at 11:00 am and after 4 hours , the money is still did not wire out, went bank to bank , local banker said they did everything around 11:10 then manager got hold of the central wire dept and .etf then supervisors .... after hour later , they still can not do anything about it . It is unbelievable ! Now they don’t know when they can wire the money out!

Now Last month did an wire with Bank of America, take 10 mins !

My husband passed away and I talked to a representative to let them know he asked me questions and before I knew it he closed out our account and said it was no longer available to me I would have to apply for a new account. I lost all my points and will have to go through the hassle of applying again.

We have never been late with a payment and have been with them for many years. I should have been told what would happen when closing it. Loosing a loved one and then they do this. VERY POOR CUSTOMER RELATIONS.

I've never seen such a heartless company in my life. How are you or your company going to add interest during a national disaster on a credit card that closed. How are you or your company going to add interest on a payment plan that you want to get this paid off so we don't have to see you again.

Not caring about our losses how we used to be on time never late until this crisis happen. As we're all sitting here vulnerable you're sitting back or your company sitting back laughing taking advantage of people who only want to do the right thing.

I will go public on this. People using your cards right now or stuck in the same predicament as what you have done to me my voice will be heard. Add interest to that!! Because even though I got kicked down I stand up real quick and I will not allow…

Terrible experience. I have been a credit card customer for about ten years, and never had a problem. In August 2020 I received alert on my BestBuy credit card (through CitiBank) asking if I was out of state Dining on the east coast. I replied NO.

In fact fraud had happened on my card to the tune of about $18,000. I quickly made a phone report to Citibank detailing each and every fraudulent charge and they said they would handle it. I received a letter a few weeks later stating that the fraudulent charges were corrected.

When I checked, I found just a few hundred dollars had been adjusted back. I repeated the process, and same result again. I repeated the process a third time and same result. I again called, and this time was told that due to the high dollar amount, I should file a…

I submitted a citibank online $5000 external transfer (ACH transfer) to my bank of hope checking account on 4/22/21. It was supposed to be done by 4/27/21. I got a call from the Citibank fraud dept on 4/23 to call back to verify this transfer and I did call back on 4/23/21 to verify the activity.

However, this external transfer has not been completed. I was on the phone for two hours with a citibank customer service supervisor and hung up twice on 4/28. I called back on 4/29 and on the phone for almost two hours and got hung up again 3 times.

And I was never able to resolve this problem. I told the supervisor that I need to talk to someone higher than her and she said there is no one higher than the supervisor and hung up . I need to know what happened to my $5000.

I am really really…

First of all, want to say that Citi has a super useful card with good perks and easy rewards. But all of this is meaningless if the card/company is not properly supported in terms of technical or customer support. It is not secret that Citi has outsourced much of their customer service to Philippines and India (assuming based on accent). While these call centers are great to handle basic issues, they quickly become a complete nightmare when dealing with more complex or challenging issues.

After being a citi card holder for over 8 years and building a credit limit of $80k, I finally had enough last night and canceled all my citi accounts. For over a week, I have been unable to access my account online and my card has been frozen. I've tried all the steps and ridiculous basic trouble…

I’ve move to California from Florida and open a new business in LA, they accused me of fraud and freeze my bank account when I tried to withdraw money to put in my chase business account to show business transactions. The refuse to give me my money.

It’s been 6 days and they never remove the freeze out of my account, I’m stuck in La with no money or food and an empty business. Manager hangs up in my face twice. I am pressing charges. Lawsuit

On 4/23/2021 I called citi bank to help my elderly mother make an address change. (She is Spanish speaking) In the process of making the address change I accidently hung. When I called back the second time, the man I spoke to was very rude.

He needed authorization from my mother to speak to me which is understandable and I put her on the phone. I over heard him ask her for her account number and I jumped in said she might not be able to give that information.

" I was in disbelief since I was only trying to assist. I just thought that question may be to hard for her. My mom noticed the harshness in his voice and it made her distressed and confused. She could not give him that information and kept looking to me with a troubled and anxious look.

I have never experienced this with Citi…

Spend hours on phone trying to talk to someone in America. Then get hung up multiple times. nothing gets done. Terrible customer service. Try to close account takes weeks to get your money into another bank

I've called a good 25 times over the course of two months for them to explain why my account has been closed and will I get my money back from said closed account. They don't have a department for it, you can ask for a supervisor cause the call reps.

say they don't have one, and every time i ask can you just close the account fully and just give me my money, they say they can't do that either. Just give me my money!

The following was written to Citibank: I am absolutely appalled at the service I received on my call today, as well as the evidence of the horrendous management of your company. All I was trying to do was re-register my new credit card, which was a replacement, (why should I have to do this?

It should be done automatically and was never told on previous calls that this needed to be done by me) and your website said the information which I was entering was incorrect. It was not.

First I was told the account had the wrong social security number attached to it, but after your representative checked, was told it was correct after all. Then my zip code was apparently incorrect. Again, it was not. Then I was redirected to technical support, and after waiting for 1 hour and 54 minutes, the call…

Why haven’t they returned my money from my checking account and saving accounts du to fraud or hackers which has left me broke there insured and I’m suffering

I have never dealt with a bank so rude inconsiderate and unreliable! They have owed me money since june last year and have done nothing but lie! They oringally sent the check to a random house i have never listed on any account nor do i know who or where that house is and then i was promised multiple times telling me the check has been reissued and

they apologized and i still have not received any of my money! I am a full time nurse with children struggling and they are making my time spent with this bank miserable! I suggest no one use them! There customers service by the way was the rudest ive ever seen in my entire life

They converted a credit card without my permission to a different card ensuring that I could not access the account properly and then when I called comaining that I never asked for that they converted it back and locked me from being able to move it for another 14-30 days

) !!!!! I told her not you, but the bank, and…

I got a refund for canceled order however Citibank claims they sent the money back to the retail store and is not able to prove it to be with any transaction number or any link. The retail store provided me with transaction number that shows they refunded the money to Citibank Now my account is in bad standing because all the customer service people that work with Citibank have no idea how to provide service

This correspondence is regarding one of the disputes I made on December 21, 2021. The one I am referring to is for $2,375.30 for a couch that was ordered on November 12, 2020. I ordered this couch online from 1StopBedroom. This dispute was handled by Citibank MasterCard or via MasterCard only in such a disturbing way that I am writing to complain about how this was handled and that even the letter that I was supposed to receive via regular USPS mail never showed up. There were three tries to get this settled so that I could get my money for this purchase refunded.

1. Citibank MasterCard claimed to have sent paperwork for me to review and respond to and send back to Citibank MasterCard. When I heard about this paperwork, I was sure I had messed up because I rarely head to my PO Box mailbox…

I had a Best buy credit card through Citibank and at the time I was in a bankruptcy and Citibank was notified of the bankruptcy and they blocked me out of my account so I couldn't cancel my ACH. They stole $33.85 from my account which they had no right to take because they did have notice of the bankruptcy. Every time I've called customer service I got the runaround and they told me they were going to mail me the check and they never did I'm still waiting for my check for $33.95

My account was hacked through Citi Bank website. I have been calling and keep getting sent to other people and then hung up on several times. No one at this bank is doing a dam thing to help! The branch is even complaining of how hard it is to get anything from the corporation.

I have banked with them 1996 and will be leaving this company. Unbelievable that they continue to treat people this way!

WORST CUSTOMER SERVICE EVER!!!! Keeps putting account on hold. Telling me they can’t verify my information with all my information provided!!! No resolution TWO weeks later.

Will not allow you to speak to manager. And no manager ever calls back within 24-48 hours.

I have never experienced this before with ANY bank.

I opened a checking and savings account a few months ago . I had a substantial amount of money deposited in the checking account and savings account. I tried to transfer some of my money to an account I have in California which I opened in La Jolla, CA in anticipation of me and my fiancé to move to California.

Well I messed up the transfer causing an error but when I called Citibank customer service to get assistance I was informed, by my surprise that my account has been locked down, my debit card suspended and my access to mobile banking and online banking were cut off. I find this to be a little extreme and really ridiculous.

I did not get a phone call or even a letter as to why my account was closed. I was told I would receive a letter and a check for the money in my checking and…

I applied for a refinance in September 2020, and my closing has been changed 4 times. No one contacts me ever, I have to check on my mortgage online to find out my closing was changed again. I have about 40 emails to everyone that is and was involved in my refinance and most of the emails go unanswered.

I submitted everything they asked for as soon as they requested it, and it was rescheduled so many times paperwork became expired. I have been with Citibank since around 2008 and they have put my life on hold since September.

I cannot buy anything that I need because you can’t buy anything large during this refinance, I need a new dishwasher and other things but I must wait. I am very disappointed with your company right now, and I would start a refinance with someone else but I have a…

Citi has successfully ruined my credit. They keep lowering my credit limit when I have been on time for 2 years now. My score is lowering bc they keep lowering my limit, which makes my available credit balances so low.

I wouldn’t ever use these cards again for anything. I have 2 cards and had Covid so had to use one and then my lowered my limit by thousands of dollars. I think $12,000 in total and they base their decision on my credit score that they single handedly ruined by lowering my credit limits.

They have lowered my limit 4 times now, in less than a year, and it is destroying my credit. I never maxed out any of their cards but when they lower the credit limit they max out my cards and lower my scores.

If I were late or wasn’t paying my bills at any time I could understand it but…

I am a citi bank multiple card holder and wanted to begin full service banking with citi... a promotion to open checking and savings was offered. I applied. An online transfer of $15,500 went to the checking account and $35,000 to the savings to fulfil the $700 bonus requirement.

​I received a check book and a credit card related to the account. A few days later I received a notice stating the account would be closed for reasons "Unable to very information" I have called citi bank daily for the last THIRTY DAYS to find out the reason but more importantly to get the funds placed back into my respective accounts...

I went to a citi branch office, all to no avail. This experience is overwhelmingly disappointing. highly unacceptable! In one day they accepted my money and will not give me…

I received a returned deposit check due to the endorsement being different then the account name. I received this by overnight mail in the afternoon!!!!!!!!!!!!!!!! The attached letter stated to call customer service and it was difficult to get an agent.

The agent could not help and directed me to a branch 50 miles away. Before jumping into traffic I asked if she could hold the pending returns. She could not and said that the checks were returned anyway. WHY DID I NOT GET A CALL INSTEAD WAITING FOR THE MAIL creating bounced check fees with 2 property tax bills!

I closed my checking account with CitiBank more than two months ago. There was a balance on checking account and I agreed to have a check mailed to me because it was promised to arrived between 10-15 business days. 6 phone call later and 2 months later, I still haven't received the check!

The bank doesn't want to offer any other option except resending the check, which is obviously they cannot manage to do. Outrageous!

I am out of the loop on why my account is being closed with my 8000 balance in my account and was told by five supervisors that i can go to bank and get my money that i also would get a letter in ths mail since feb 22nd i have been trying to get my money that belongs to me and still no answers i WANT MY DAM MONEY I AM HOMELESS I HAVE KIDS I NEED TO FEED AND

I CANT GET MY MONEY I WANT MY MONEY ITS MINE. IF U HAVE QUESTIONS FEEL FREE TP CALL ME AT 323 495 6443 this is not right i

Telephone conversation Date: 7th of April 2020 Time: 9:15 - 9:30

I would like to complaint the customer service who cannot sort it out my issue.

I am a good payer of Citibank credit card, and I am requesting of a loan from my credit card as I have 11,000 ++ dhs balance in my credit card. I am trying to ask her if she can help me or assist me for my loan, she told me that I am not eligible for loan in my credit card.

Perhaps, somebody called me from the Citibank representative that I am eligible to take loan that's why I called again the call center whic Ms. Ola answered and suddenly inform me that I am not allowed for this loan thing.

Kindly escalate this matter as I need the money urgently.

Thank you and looking forward to hear from you very soon.

Every time I have a question and/or issues, instead of making a telephone call, I always attempt to go through their "Chat Line" and I have tried numerous times to get a solution via their "Chat Line". I have experienced that the chat line employee of Citibank will say anything to get you off their Chat.

They have never been able to assist me with anything. Frankly speaking I do not know what they are good for and I found out through one of the employees "chatting" with them that they are located somewhere in Southeast Asia, and

by their names it is probably the Phillippines, at any rate, I think that Citibank would save a lot of money by dropping this "Chat Service" simply because they are totally useless. Citi used to have a "Contact service" via their website, but in the last 4 years…

My deceased brother had a Costco Anywhere Visa Card by Citi. On January 11, I notified Citi by fax of his passing, sent in my Letters of Administration and also included a letter of direction. Those instructions have been ignored, I attempted to call today and was mortified that even though the statement clearly notes a credit balance, the number given was for account recovery, and then I was transferred to Probate.

I then had the displeasure of speaking with Rhianna, ID 18866626. Rude and condescending don't begin to cover it, and she got more belligerent as she went along. And had to gall to offer "condolences" on our loss. I attempted to call your corporate office to make a complaint, and what a joke that was. So here we are. 65.

It is to be sent to my attention as outlined in the fax…

On April 2 I used a bubba's pro shop credit card to book a flight to Cleveland Ohio. On April 4 I tried to use the same credit card to book a rental car. You put a security alert on the card and I could not use it.

I called city bank and talked to 2 employees for a total of 45 minutes to get the card activated again. When I went to book the car the card was denied again. I called Citi bank again. This time to activate the card I had to send pictures of my drivers license.

Of course the link did not work and I can't use the card of get a rental for my trip. I was lied too by citi employees many times during this whole process. I can't use the card.