Citibank

You suck online after bank hours.

I received an American Express gift card from my former employer with an expiration date of 09/24. I was going to use the card 2 months ago and go a message the card cannot be used. I contacted American Express gift card services and they informed me that I had to submit paperwork to review my case.

I submitted the paperwork for review but did not hear from American Express. I contacted the company on 06/16/21 and they informed me they had finished the review and they would be sending me a new card. I did not receive one so I contacted the company again on 06/30.

They checked their info and informed me a new card would be sent out that day and I should receive it within 7 to 10 days. I still did not receive a new card so I contacted the company again on 07/09.

They informed me a new…

I had fraudulent charges on my acct. I first spoke with the fraud dept. Then I was transferred to customer service to replace my card. The rep suggested that instead of keeping the card I’d received 3 weeks prior that I should cancel THIS card, because Citibank would issue a new debt card that wouldn’t just replace the last digit.

A few days later I received a email saying “ congratulations on unlocking your new debit card ending in xxxx with your customer service representative & if I need to block this card feel feelto contact them. A. I had not received any card.

I called the fraud department, that man said it was sent to a different address & I asked WHY. Who sighed for it. I had requested that option. I had to relay a half hour of info. And then he cancelled that card.

He transfer…

I have citicard for years applied for new cash coti back turned me down on seconds then dent letter too.many inquires I just got usual bill from discovet.showing my usual experian 800 score exceptional as discover calls it. Own my home no mortgage on social security ways PA my bull you are freaking me like crazy rude insulting condescending

They offered me a promotion if I opened a business account and kept a certain amount of money in the account for two months. It has been seven months and I have not gotten my promotion. I called multiple times to customer service and customer service is totally inadequate.

The branch manager was incompetent, presumably corrected any discrepancies she made when I first applied, and assured me my promotion would be in in my account within 24 to 48 hours. That was four weeks ago. It is still not there.

Customer service has been horrible my last 3 calls. You outsourced the customer service which I hate. Then you get an American representative and the SOB transfers you to fraud. Fraud doesn't know why. I don't know why either. So 2 call and nothing accomplished.

Getting email my bill is due. My bill is do at the end of the month. Why is this happening. I need a supervisor to call me. Citi I will no longer be using this credit card Will keep because I have AA miles but will not use.

This company is unprofessional, negligence, poor service is the worst bank that a person could deal with. From serving the client as the bank's representative, the bank's processor. And there are prestigious realtor companies such as insurance companies that have blocked this bank from working with them.

It's the worst of the worst

I am a customer and requested a Letter of Closure on an inactive and zero balance on a credit card account. After making numerous telephone calls to Citibank Customer service, being transferred to various departments, being disconnected and repeating my request copious times, I clearly was not being listened to.

I am the primary cardholder and the number on file was the supplementary cardholder's number. I explained that is was not my number and provided evidence of my identity as the primary cardholder. Citibank kept saying that there was no email address on file and I explained that when it was opened in 2003, I didn't have one.

They refused to accept my email address which is in accordance with all my verification details. I sent two Express Post letters explaining the situation. No…

I had a prepaid card as I've always had my balance mailed they stopped mailing it and I had a balance that I paid off and they kept my security deposit and ran my credit from 600 to low 400. As I talked to them there email dates don't match up to what my emails say. I believe this is a fraud act and I 2ant my deposit and credit score fixed.

My account is on a fraud hold. But not with the fraud department . Some special department that doesn't take phone calls, doesn't want to talk to me and whom has kept me from my 5k SBA GRANT and now my child tax credit payments as well.

I've called everyday now for almost 8 weeks! The account shows open but I have no access and was told that they will still collect any money deposited . feels like I'm being scammed and robbed by the bank! Only info I got wad that it was for my EIDL Grant, not loan, as I am a sole proprietor, was deposited prior to this and they stated I can't have a business deposit into a personal checking account, yet the SBA says I can and

they did and now I'm about to loose my business and I've already been evicted because I was depending on the thousands of dollars…

I have had my Citibank checking account since 1993. About a week ago I received a message asking if I recognized a particular, small transaction. I immediately responded that I did, and received a further message saying everything was ok.

But almost simultaneously another message arrived saying the account was blocked and giving me a number to call. When I called, the agent was unable to tell me why the account had been blocked, saying it was the responsibility of another department (unspecified) and I would have to wait for them to contact me.

It took a couple of days for me to receive a call, and the person who called me (who never identified which department they were from) seemed unaware of the details of my previous contact and told me everything seemed to be normal. The account…

To: CEO Barbara Descoe Citibank Corporate 3999 Park Ave Manhattan, New York 10043 COMPLAINT OF UNFAIR RACIAUY PROFILLED TREATMENT BY CITIBANK: I'm reaching out today about DISCRIMINATION & RACIALLYPROFILED treatment I received by CITIBANK representatives at 2 local branches and your FRAUD dept in INDIA. I'm a black local business owner who has been negatively affected by the COVID 19.

I like millions of other business owners who are struggling have applied for a ppp loan which was approved by the SBA. I did research this loan before applying and found that the guidelines clearly state: • HAVING A BUSINESS ACCOUNT BEFORE APPLYING FOR TH IS LOAN: is an unreasonable requirement!

The CARES Act that set up the PPP loan program says you must be in business before February 15, 2020. It doesn't…

NMLSID:1567359 BANK MANAGER KERINA SIERRRA . @ bank branch @1601 103 st . la California used DELAY TATICS & citi FRAUD DEPT . The teller was no problem but the branch manager placed fraud on my account after I proffer 2 forms of id & account info from the citi app and answered security questions .

KARINA SIERRA BRANCH MANAGER HAD ME SITTING AT HER DESK FOR Almost 2hrs claim she has to do more verification. during the 2 hr wait a fight ensued between 2 females unknown to me over an atm machine , bored I was recording the fracas when said teller instead of addressing the people involved ,ignored them & chose to attack me about recording in the bank , when I informed her she's addressing the wrong person and

she's a coward for her actions & stop recording while other customer agreed with me…

Horrible customer service, these over seas representatives do not know what’s going on. They also do not understand how to fix simple situations. They also cannot properly speak English so it’s hard to understand them, on top of that they are rude and keeps hanging up the phone when they do not know how to solve a simple issue.

Citibank loses me Checking and savings account roughly 3 weeks ago. I finally received my PPP loan only to have Citibank close my account 5 days later leaving me now in more debt then during the pandemic. And my loan money is still in my account and my a account is still sitting stagnant in the fraud department.

I was told to wait 60 days to get a check with my money. IM GOING TO LOSE MY BUSINESS IN 60 DAYS. Clients with PPP loans should have first priority seeing the financial disaster that has already hit us and then Citibank just comes and takes it away for 2 months.

Who is paying my rent and my children’s clothing and food when I lose my business because you took my loan away from. PRIORITIES NEED TO BE IN PLACE AND FINANCIAL SEVERITY DURING A PANDEMIC!!!!!

It's impossible to speak to someone in the United States all the representatives are in the Philippines and could barely speak English. I've called customer service for 3 days been on the phone for hours been hung up on disconnected it's the worst customer service experience that have ever been through I was a loyal city bankruptcy for 28 years they don't give a crap about that obviously it's at obviously so obviously which you might bank I know they don't care don't do business with city

My card was used for a fraudulent $1200 charge which Citi alerted me to and told me they would send me a new card and I would not be held responsible for the charges. It has now been 6 weeks and I haven't been refunded.

I have called 5 times and every time I'm told that they recovered the $1200 but can't figure out why it hasn't been posted to my account. Every time they either say it will be fixed in a day or two, or, I have to talk to someone else and they transfer me to another line that immediately hangs up.

I have now been hung up on 3x and Citi has made it clear that even though they recovered my $1200 they intend to keep for themselves.

Representative in the fraud dept got frustrated when being asked why an unreasonable hold gad been placed on a check I received, gsve out erroneous information, and ultimately hung up on me. Very rude and unprofessional.

On Feb 23rd 2021 I went to the bank to withdraw funds teller decided to send my account to the review Dept after 4 mnth I can’t get an answer,my live has been a living hell ,I have been banking with Citibank for 25plus years and there is no one to give you give you a direct answer,I have to borrow funds to live on for the past 4 months I can’t even pay my child school fees because of this madness,Citibank needs to be reported this is unbelievable what they did to me also during that process I spoke to 30 different reps and

I got 30 different answers there is absolutely no one to help you ,the worse customer service I have experienced in the last four months,I will never recommend anyone to do banking with Citibank

COMPLAINT OF UNFAIR RACIALLY PROFILLED TREATMENT BY CITIBANK EMPLOYEES: Im reaching out today about discrimination and racially profiled treatment I received by CITIBANK representatives at 2 local branches and your FRAUD dept in INDIA. Im a black local business owner who has been negatively affected by the COVID 19.

I like millions of other business owners who are struggling have applied for a ppp loan which was approved by the SBA. I did research this loan before applying and found that the guidelines clearly state: HAVING A BUSINESS ACCOUNT BEFORE APPLYING FOR THIS LOAN is an unreasonable requirement?

The CARES Act that setup the PPP loan program says you must be in business before Feb 15,2020 It doesn't say that providers must have a separate business account before that date. (I have…

Hope someone can help Been a customer since 2016 last month there was a mix up in my account Spoke to a Jennifer that had no compassion Asking to have late fees removed and account be brought up to date One Accor 2142 other 9575 got crossed

Why does this company charge customers interest who have paid a bill in full during the billing cycle? If nothing is wrong, why is it easily reversed? Why should customers have to check their bill carefully? This is a dishonest company with staff who believe that customers should not advocate and whose tone adjusts to speak with these customers. #redic #dishonest. #check your bills

Worst costumer service ever! Representative hang up on you, promise that " we will call you back". I try to fix a tiny problem but no one cares. We are closing the account on Saturday.

Worst costumer service!

Hi City Bank team, 2months or more I received the call from billing dept.always asking me the payment.How come I have a billing from you guys and I never received the card.Can you guys help me to check on this problem. Hope I can hear from you. Thank you.

If I could give a 0 I would. This bank had me transferred twice, only for the last rep to lose his patience and hang up on me. No idea how they operate this way.

I have never dealt with a credit card company that makes it so hard to cancel a credit card. In an effort to consolidate debt, I called today to cancel my card which I recently paid off. The customer service agent named Jen was horrible.

It was obvious she was reading the script and she continued on and on about not canceling the card. It was downright painful to go through this process to cancel my citicard and I can promise this experience will never get me to open another card with you again.

Jen put me on hold at least 3 times to "look up" my account information. Let's face it, she could pull it right up and see all she needs to see. Why the games? so very unprofessional!! I have absolutely NO confidence that she did cancel my credit card and now I feel compelled to call again…

On 6/13/21 about 4:30 PM I used an ATM at your branch at 34th Street and Seventh Avenue (across from Macy's) in Manhattan. I conducted my business and tried to leave the premises, but neither the exit bar nor the square placque opened the door.

And there was no guard present to assist us. Several customers were trapped inside the bank. Luckily someone from the outside entered and we were able to exit. If I had been using the ATM late at night, I guess I would have had to call the police to get me out. This should not happen.

Good morning, We just opened up a new account and put $25,000 in charges on the card. We received the card on June 11, with a demand for payment on June 27. We have never had a credit card where we were not given at least one billing cycle to pay off the amount.

A demand for payment in two weeks, is just unreasonable, especially for such a large amount. We contacted Best Buy Credit Card Customer Service and spoke to four different individuals, who, none of which, were helpful. This is not a way to conduct business, especially during these trying times.

We are extremely disappointed with the way the Best Buy Citibank card is conducting business. Please respond as to why we were not able to pay the amount after one billing cycle. Thank you

Terrible f******* service last time I ever bank with them

I have had a credit card with Citibank for many years. I have paid it off several times and I have NEVER been late. 00 payment and the next day they lower my credit limit. Says it is because of my credit score.

My credit score has been the same for the last two years, but now they decide to decrease my credit limit and hurt my credit score! They do not have to worry about ever making a dime off me again.

I am going to pay the card off and I may buy a pack of gum once a year. So glad I can count of Capital One!!!!

This bank is non responsive, refuses to send bank wires from my account even though I have over $125,000 in their bank. Im fed up with them, I need a new bank, someone with personal care for their customers

I seem to have lost my bank account information(debit card).

However I have been using the online account up until yesterday because I on;y used it for that purpose. Yesterday CITIBANK online services had a massive error and I could not access my account. I was asked by customer service representative to reset my account which I did however It unlinked my savings account.

Now I am unable to access my savings account since I do not have account information (the security question i am being asked is something I do not recognize). I do realize my fault in the matter of not having this information but the representative have left me hanging with no way of accessing my account or money.

I have been told to got an bank branch but city bank does not have branch in Texas or nearby states. I…

Citi branch00054 Business service counter is not available clients has to wait 30 about minutes to get service for their business account needs Manager of this branch is so rude I will change my bank and close my account after 20 years.. because of this manager behaviour.

I have personal and business account in this branch. Branch no is 00054 sunset park 5th Ave brooklyn

if balance is paid in full no further interest will charged. 50 monthly because of unpaid interest that was not paid. THIS is a horrible business practice. I PAID EXACTLY what was due. let's see if they try to charge me more.

I HATE companies like this NOR will I ever use another card affiliated with them.

I called to make a payment as I always do. It requested my social # or card number. I gave my social. maybe an eastern block European country. She wanted my password for favorite vacation destination. This was the first time I ever had to give a password on the phone, therefore I couldn't remember what it was that "started with a B".

She then asked for my phone number. I gave it to her. It didn't match what was listed. This was because Covid lost me my job so I no longer had my company owned phone. I gave her my existing cell number which they had trouble with in sending me a text.

I couldn`t make out what the agent was saying since it was too soft and muffled. The agent transferred me over to another agent. She asked me the same questions as the first agent. I began to get pretty…

This is the absolute WORST credit card i have ever had!!!! I have not used my card in a year, but the minimum payment changes, but they do not tell you on the statement. They took a payment 3 times now and said that I had not paid.

I have cancelled the card and will NEVER EVER open a card that has anything to do with citibank. I would stay Far away from these crooked people.

I used the mobile check deposit and they cleared my check then froze my account while they processed it. My account shows the balance and currently it’s over $1,700 but they won’t let me access my money or anything. I can barely make out what they are saying when I call but at some point one of the women said they were closing my account and I could reopen one in 2 months.

But then 4 hours later deposited my check into my account. They have locked me out of my online account and I can’t even get updates on any of my bill payments.

No help,smart assed reps did nothing to help me,wouldnt listen to anything i said it would help to better speak english.also hung up on me.worst customer service i have ever had,with any of my credit card accounts.you need to teach your people that the customer should be listened to,above all else.because they dont know this

I got the Citi Bank Credit Card with the promise of Airline miles. I met the requirements to receive the miles I have accumulated. I recently, on 2 separate occasions attempted to use my miles to book hotel stays. ” American Airlines will not make this right and use the miles on our hotel stays which got billed to our Citi Credit Card.

Customer service at the card company tells me they can not do this as well. I have cancelled the card because on top of not redeeming our miles they charged me $99 for the card. I feel that I have been purposefully scammed out of $650 dollars in miles that should pay for the hotel stays.

I have spent hours on the phone trying to get what Citi Card and American Airlines promised me. This is terrible customer service and is frankly ridiculous to have to deal…

tried a wire transfer 0 it was automatically converted to Canadian Funds - no place to put that I wanted it in US funds Fraud Dept called me - left unintelligible number Threatened to nullify transaction - left garbled message I needed to make 3 more calls Theit phones are digital from home - always garbled - always unintelligible In the very least - I should not have to pay for the wire transfer 0- for commission on the exchange

One of the worst service to experience. can never get through the call centre. need to cancel the credit card , just cannot get through. Help me to cancel the card.

After talking to five different people the first four couldn't even explain to me how to get my app working again after I added a fingerprint to my phone I didn't realize that adding a fingerprint could be such a nightmare after the 5th person I can finally understand after I demanded to speak to someone in America I shouldn't have to talk to people that are have such a bad accent that I can't even understand what they're saying secondly my fingerprints still don't work after she walk me through it she assured me or he did whatever it was that in fact I think I had the name but

name of the guy was Raphael and no with Sam and his team number was

I am Giselle Ouardighi and has Citibank diamond credit card account and debit card with Citibank , i have been calling Citybank customer Sevice for months ,when the answer the phone as soon i give them my bank account the hang up the phone and is been done for serval times .no one can help me with my accounts , i have been over pay my credit card /debit card account with total amount the of $ 350 .00 ,couple months ago the refund me $250.00 week later the take it back . this is to much runaround from Citybank and i'm tired of it .anyway i'm going to open small civil claim with the county court as soon as i get back to the USA regarding this unprofessional customer service from Citybank .

Account number ending : 8761 City Diamond account ending : 6441 thank you .

I deposited a check by phone because there are no branches near me it’s been 4 days I incurred a late fee still don’t have my gunds

My mom and I are City Bank clients .My Kim does not speak good English, her balance was less than it suppose to be,so she went to the bank to found out the reason, teller was very rude ,she was yelling at my mom, (I was on the phone with my mom at that time and I could hear her clearly), tellers name is Ana and she works at 441 Colombia ave ,NYC location.this incident happened today at 10:11am Easter time .People like that ruin the reputation of the bank my mom and I are very good clients .

My first over the phone spoke to a lady about my credit card shown online issue that request me to call in. So I called in and the lady over the phone spoke to me that she would to put my card on hold for fraud protection.

I ask her could you leave it open till I come back from my vacation trip because I used that credit card for all trip reservation @ car rental and hotel. She told me that she will leave it open for me to use until I come back from the trip.

Well she lie my card was on hold. So I call in again the different rep told me the same thing my card is open to use and guess what I was stranded @the airport Budget car rental and @ the Harvey Hotel in Lake Tahoe.

I'm truly upset that , please don't lie I was depend on using the card on the trip. Luckily for me if Citi card on…

Since 2 weeks i am unable to open my citi bank through app and through google also

Updated the app also.

The problem is when i enter my credentials in both app and google it pop ups and error saying we are sorry couldnt process at this time how on earth am I suppose to know my balance.. Really frustrating

I opened an account. Their system flagged my account and locked it because I bought some crypto currency. I do not beleive that city bank is my mommy to tell me how I spend my money. I called their customer service department.

They are all worthless Liars. I verify my account and they tell me it is unblocked only to find out their fraud dept then locked my account . When I called their customer service the last time they told me the fraud dept would call me in 30 minutes. Liars. They never called.

When I called back I was told their fraud dept was closed. What ignorant people to think they can tell me how I can spend my own money. Their customer service department and fraud department are idiots. I will be at their branch Monday morning to withdrawal all my funds .

Beware of Citi Bank .…

intrest chages on pending payment is very very hi and customer care person not clarify the interest rates of charges