Citibank

I deposited a cash advance check from my credit card company with the mobile deposit application in the middle of July 2021. Your bank froze my account and all of my funds and stating there was a fraud alert for the check deposited. My credit card company processed the check and credited my bank account for the transaction. (I have emails from my credit card company and Citibank that the check was processed and cleared)

Still, I was not able to access my funds. After numerous phone calls to your fraud department and multiple visits to a local Citibank branch, my funds were finally released to me and my account was closed, minus the credit card advance amount. I was told that the funds from the advance check would be returned to my credit card company on July 30th.

It has been 18 days and…

I am a long time client of Citibank Branch at 1800 WilliamsBridge Rd Bronx. 30 2020, with the help and the advise of the Bank Agent, my wife opened a priority checking account # 6867401197 under promotion code4GZ7YTFGUD. 7 2020, with the help and the advise of the same Agent, I opened a priority checking account # 6868275129 under same promotion code.

00 credit posted on the accounts I contacted the Citibank Branch in Delray Beach Fl. on May, 3 2021 and the ball got rolling. 00 stating that I was a Signer to a Revocable trust account 4990482886 as trustee. 00 promotion.

E) I have been complaining about this with no result as of yet. The just keep escalating my complaint since May 2021 with no result. It seems that some one is giving me a running around without considering the stress and…

When applying for a Citibank card for a very large purchase at best buy, Citibank would not approve my credit. They said although everything looked good they could not verify my identity. I gave my ss#, driver’s license, address, and phone number.

Pretty much everything that is required. For some odd reason they are relying on my phone number that was not matching in their database as mine. I’ve had the same number for the past 20 yrs! Call me crazy, but if your relying on a phone number for identification?

Something is WRONG with your system and straight common sense! I will NOT go back to Best Buy just for this reason alone. You just lost a customer for life. Very frustrating!!! Their solution was, we sent you a letter (via snail mail) and maybe I can send in another item to verify my…

Can not link unlike account from on line banking, your system need improvement

Citibank has totally messed up my card payment with an overpayment, of 325.00 doubling it to 650.00 for an credit limit of 400.00. Now I have tried since Aug 5th to straighten this out with no satisfaction, I was told that a second payment of 325.00 would be removed but it has not and now I'm being charged a 29.00 return check fee and over my credit limit by 114.80..But somehow have an available credit limit of 285.00..Where did these people learn to count..."Help"

1. My accelerated saving account ending in 5295 was blocked without my knowledge and found out by me when an automated credit card payment from Chase was returned; There was no flag of being blocked when I accessed it on line. 2.

I called Customer Services 4 times within two days and could not succeed to unblock this blockage 3. I was told it was because of a transfer transaction of $30,000 (online transfer) from my account in Bank of American and they need to verify something.

A fraud alert from CitiBank caused this blockage and not initiated by BA. Ok, then the fraud or security 'expert' tried to call BA and they did not explain why they needed to call BA. I asked several times. And the problem was that they could not access BA's 'relevant' department.

On Friday 13th, an normal…

I had this card for three years, never missed a payment, always paid more and just recently paid it off in full. As soon as I paid it off they reduced my credit by 5,000. They offered me 500 dollars in credit. In a time of covid, when we are all struggling Citibank is preying on cardholders. It took a lot to pay this card off and this is how they repay you. Don't pay your card off as they are cutting and closing cards in fear of the upcoming recession. As a matter of a fact, don't even bother getting one.

Thanks Citibank for supporting your clients during this difficult time...not.

Customer Service does not listen. I filed a billing dispute for fraudulent use of my card,, and the dept gave me a non logical answer that did not demonstrate that they read my complaint. They are still claiming I am responsible, but the company was not authorized to use my card, and genrated a fake "agreement", that is not in my name or signature.

They just generated a computer form. Dealing with the dispute dept, took hours on the phone with different people, who just did not want to understand the facts. I will not pay this frauduelnt charge, so please take it off my account.

Citibank doesn't care about their employees and the divert culture environment has problem especially the branch at 2000 Irving Street. So many employee has left from this branch with personal banker position. They discriminated Chinese and they only willing to help and talk with wealth clients.

The worst branch of Citibank at Bay Area. If there is a chance, I must be complaint to the CEO and wondering how they manage their organization and how to manage this branch. This branch should be closed forever and they do role play behind you if you say something that against them.

For sure, I must be provide a letter and send to CEO and telling them my story and previous several bankers experience!

I have been disputing a charge for over 8 months and no one can give me answers or help me solve problem

00 that was sent to Chartered Bank of Hong Kong. June 18, 2021 I notified Citi Bank who alerted Bank of Hong Kong that it was a fraudulent transaction and provided all account numbers of mine to HG bank. Citi Fraud dept said this can take awhile but believed the money had not been sent to the scammers.

I called every other week trying to get updates. No updates till today, August 11. I called today and was told the money was gone and the account closed. If Citi had a real person asking if I authorized the transfer this could have been stopped but it was just a voice message.

00 had been sent to my account instead and could I return it. I did not want to harm others or take money not mine so hence the wire transfer. I feel strongly that Citi could have done more in putting pressure of…

I found myself could not log into my online credit card banking after I closed my checking account. When I called, I was told that since they were associated, closing the checking account impacted my credit card log in (which no one told me it could happen). She suggested that she could block my checking to separate these two. Then I could try reactivate my credit card to log in. Since I have been using the card mainly online, I couldn't locate my card at the time. She offered to send a card replacement and I accepted.

Then Fedex messed the delivery up. I didn't receive the replacement card. So I called again, this time, the agent told me that he could deliver a new card arriving in 1-2 business days. And I could tell FedeX to deliver in person. I called Fedex, they said they would need a…

I opened a Citibank Account on Line depositing $500 in January 2021. Two accounts were opened Checking and Savings The Account Numbers 9348595237 and 9348595245. They also issued With Starter checks tome and a Debit Card. For some Reason these accounts were flagged as Fraud and both accounts were closed.

They requested I fax documentation to them proving that the Account that was opened belonged to me. The Account actually belonged to me and my Spouse Rodwell Gill. A copy of a cancelled check showing both of our names, a copy of my husbands drivers license, a notarized signed letter from my husband, a copy of the Bank accounts statement showing where the money was transferred from and

i don't know why they asked for this but a copy of my Pay Stub from Comcast Communications. Up to this…

I have a new mobile number and can't receive an OTP code in order to update my new mobile number. I have spent many hours waiting on hold and tried to explain this seemingly simple issue to no resolve. I've sent numerous emails and complaints forms without any response and I've sent post to the relevent GPO Box in Sydney with proof that I'm who I say I am.

I'm locked out of my account! This issue has been going on for many months. I've been instructed to do many different things in order to resolve this issue. I've been given the runabout at my expense and time.

I would give them 0 if that were a choice. Needed to wire transfer funds from my CITI online savings account for a real estate transaction. First, the account has no ability to wire. So got on chat, and after 45 minutes the agent came up with solution to upgrade my account to a "CITI Priority" account which has wire capability. I initiated the wire.

At 9:15pm (about 4 hours after I initiated the wire transfer online), I get email/text to call the fraud department. Called first time, and was on hold over 15 minutes, so I hung up. Called again an hour later and was on hold another 10 minutes before getting an agent. Went over security verification questions to then be put on hold again because it required a supervisor approval.

Supervisor then asked me for the following to verify my…

I went into citi bank in fresno ca on 8/3/21 and opened an account. I then deposited 2 state checks into this account. They told me i would be able to access my money in 24hrs. It is now 8/9/21 and now they are telling me my account is closed and the checks were cancled.

There is no way that is true and i need to pay bills they promised me my money so why are they saying different now....

workers at Citi bank hid my credit from my merchant wo charged my account who I did not give permission so merchant refund my account and this bank did not credited it to my account, which I believed unethical and it was not the first time they stole my money from a different merchant and the Citibank worker who claimed he is a supervisor refused to refund my money but instead the refund was deleted off my account stating the merchant makes a mistake why they returned it back to the merchant.

Just a matter of time will I cancel out my service from them and can't wait until the federal government fined them and shut them down and charged them a class action suit and refunded all customers they scammed and cheated. just disgusted and thief.

also I will not wasted to attach any proof they…

I deposited a check into my business account and the machine ate it. After a week of getting nowhere A report was entered and I was told I would receive a copy of the check in two days. It’s been a second week and the vender who sent me the check said it was cashed by the bank 3 days ago.

I went to the same branch and they said they have no answers for me to wait for a letter from the bank. Does it take more than 2 weeks to get my deposit even though your company already cashed the check.

the online team not doing their job , one of them his name is josh very bad service

Every time I go to Citibank Hicksville branch I have to deal with unfriendly response by their staff. they are always short of staff, waiting is too long for customer service. Staff is very nasty especially the manager(male)his behavior is outrageous.

00 only to recieve an email saying they were closing my account due to my address. Why? Well I still don’t know. It’s been since January and I still have not received my money back. The customer support is useless.

I can’t ever get a manager . They always say we don’t have one available. Help

I have been waiting for a refund of money that was deposited into my savings account upon opening it online. You said you couldn’t verify me so you couldn’t give me my money. I had to wait 60 Days for a check.

It has been more than 60 days and I cannot get anyone to wire me my funds. I have attached my drivers license as proof of who I am. I am going to the dept of banking on Monday as this is not how I should be treated.

I can be reached at 215-806-1291

I opened a Citi Priority checking back from January 2021online and I supposed to receive my promotion bonus within 90 days.

However as of today I still didn’t get my bonus and every time I called the Citibank either the different story, or transferred to another person and one time the lady even said I am not eligible for the promotion. After all this time back and forth the phone conversation, then they said I need to complete the W9 form and mail back to South Dakota which I did but I still haven’t hear anything. What is going on?..

Impossible to get any contact information about closing an account because of death. Delaware does not have any local branch

I have issue with citibank account the agent Jessy promise to check n call back but 1n week i waited no call back and citibandwdk IVR syatem is the most hell in the world, u definitely need to round the whole world to get to speak to someone,

If you key in wrong options, they will cut the call and say good bye, what hell of service is this

debit card citibank i cant use in most online banking purchase like shoppee, citibank card not included

trust me this is the worst bank ever with worst service, not sure why they cant follow other bank call centre system. better n friendly user

ONATHAN EASTON, ESQ 1 Berry Bush Rd. A. com NOTICE OF CONFIDENTIALITY The information contained in and sent or transmitted is CONFIDENTIAL. This material is intended only for the individual or entity designated above. You are hereby notified that any dissemination, distribution, copying, or use of reliance upon the information contained in by or to anyone other than the recipient designated above by the sender is unauthorized and strictly prohibited and shall be pursued with all legal means.

Any copy of this printed material erroneously sent or transmitted to you should be immediately returned to the sender by mail, or if authorization is granted by the sender, destroyed. Dear Sir or Madam, This firm represents Rabia Alleik (“Client”) in his claims against Citibank and other traditional…

I started a mortgage refinance application 12/21/20. I have just withdrawn my refinance application today 7/27/21. There is no reason for it to take 7 months to close a refinance. I have a good income and great credit score. I wouldn’t recommend them to my worst enemy.

I am with a new company closing will be in a month.

Worst every every time u call u get a different store an all they do if make promises that they don’t fulfill claim they understand your concern an don’t do nothing about them also they talk to u about what they want to talk to u about not about your concern SMH I called about zelle they talking to me about account credits an benefits an when u say something they just mute there phone until u hang up I was on hold for 1hr an no response worst bank ever going back to chase

I took the time to notify Citibank (Mastercard) of my travel plans to avoid interruptions while on vacation. Well, Citibank's overzealous Fraud Department called me and limited my purchases. So despite the travel notification I had to call them and was routed to a foreign call center with a thick accent - this took a half an hour.

A call to Chase about a different issue with my Visa took 10 minutes with a native english speaker. Citi's customer service is a joke there's no way I would open a checking account (they keep asking me to) or any other type of account.

I will most likely cancel this card if there is ever a reason for me to call them.

Allstate (corporate) sent my Allstate refund to my closed Citibank account months ago. The Head of Customer Service at Allstate assigned an ASAP person to help me.

However after countless phone calls with various supervisors, I cannot get Citibank to send me a statement showing my bank debit card number attached to the statement. It only shows our checking account number and Allstate needs proof that this is a bank debit card.

Citibank says it never received an attempt to credit my closed account and Allstate says it never received the money back. I cannot get the head of customer service Michael Anderson to respond to my emails. 29 to be refunded to me approriately and asap. Thank You. Regards, Sandra Klihr-Beall

Citibank Representative Displayed Unprofessionalism and Unfair Treatment.

On July 22, 2021I was denied a Citibank Credit Card unfairly, solely based on an old account that had my last name mispelled: Biasden instead of Baisden. The old account name was corrected so why was this not used? Since this was the case, the Citibank Representative did not call me to conduct a simple verification to correct the problem but instead abruptly denied me. No verification at all! So an inquiry of 8pts negatively impacted my credit score. This should not have occurred. Where was the verification within 6 to 9 ?days? My credit should not be negatively impacted because a Citibank representative failed to conduct a verification. I was treated unfairly. Please respond.

On 7/21/21, my card was refused at a restaurant. I called the number on my card to learn that my card was cancelled, by Citi, for nonpayment. The reason that I did not pay my bill was that I did not receive my June statement.

I still want paper statements. And I have received paper statements from Citi-for the last year- and other credit card companies for the last 66years. the shame and humiliation and embarrassment are impossible to describe. This has never happened in 66 years. A long enough record.

I shasll explore my options.

Wish I could give mary (badge #rtlg09) zero or negative stars. I was trying to help my 89 year old wheelchair bound father at 10pm (who she had already talked to, along with my mother). Mary just continually yacked away as well as continually argued. She also didn’t listen.

She even snapped at me something like “well you’re not even the account holder, are you?! ” She even had the gall to tell me to be quiet. Horrible customer NO service! I look forward to seeing this posted for ALL TO SEE!

Mary, keep in mind 1 HORRIBLE apple spoils the whole bunch. You should be ashamed of yourself.

I had a problem regarding the amount of interest charged in the bill for May June 2021 in my card no 5521370102312721. I made a complaint and in the return mail dt 10-07-21 you acknowledged it and gave me a complaint no 034-996-115..

Till date it has not been followed up. Please help.

I called your hotline today around 3:5pm and spoke with Brian. I wanted to apply for debit card. He let me through the phone verification. Your system did not recognise the pin and so he did it again. When I received the 2nd pin, I told him the PIN, I read out the PIN number to him and also type in the phone keypad. Your system did not recognise the pin again. Furthermore, I vaguely understood his pronunciation and so requested that I speak to another person. He refused and we had some exchange. He hang down the phine.I did not get my job done.

This is very rude of him to hang the phone down without getting my job done. I don't call for fun. I am calling in the midst of my job to get some Jon done and he was having a lassie fair attitude. I hope you rectify such issues and get us the…

I have 2 business credit cards with Citi as well as 2 personal credit cards. I just recently got a new one cause of the rewards. I have been a credit card customer with Citi for at least 10 Years between my business and personal and I made a $2000 payment on the new card and like usual the funds came Out of my acct the very next day but

for some ridiculous reason, they put a hold On my credit card for 7 business days because of the “large” payment I made. Are you kidding me? I’ve make $25,000 payments on my business credit card and I have never had a hold put on that?!?

I am so offended by this I will be canceling ALL my Citi cards for business and personal and I will just run everything through my Capital One cards and my Amex. Citi just lost $75,000 in credit card business from me and…

In April of 2017 I applied for a home loan. I was pre-approved (pre-approval letter) and guaranteed the loan. My income was approved. Tyanna Kelly was my loan officer. She kept saying 'it's in the bag' and 'with your great credit 'it's a sure deal'.

So Citibank ordered a home appraisal which was over $500. After I received the pre-approval letter in the mail, then several days later, I was sent an e-mail from Tyanna Kelly that my income was not approved. WHY WOULD YOU ORDER AN APPRAISAL OF THE HOUSE IF I DIDN'T GET APPROVED? That doesn't make sense.

I was then told by Tyanna that I would receive all my fees back per her manager Jerry Vaughn. Your mortgage department did not have enough respect for me to give me a phone call probably because I was guaranteed the loan and sent a letter and…

I didn't like you closing my. Citi bank credit. Card. Quick. Lane. Credit. Card. And I can't get the credit card that they got. But you have. A. Home. Address&I don't have no home. Address I'm on the. Street &I'm homeless right now&I dont no went im going to get a. Home. Address at all sir

Your customer reps as well as your fraud department are clueless unprofessional and answers are robotic cannot explain or answer simple questions like what information like my Bank account is showing. Cannot explain why a person has been sent to Fraud department when all information is correct. RIDICULOUS

Dear Sir/Madam,

This in regards to balance transfer from Standard Chartered Bank to CITI bank credit card. Payment reference for the balance transfer processed on 6 July 2021 to credit card NO. 5545761000801041, with the sum of amounting AED 14000.reference number is : 20210715457371.

I made a complaint regarding this above issue for 2 times to your call center agent which they haven't replied to me it, and no feedback by any email, again I called up today 19th July, 2021 to 2 (two) agent named Ms. Abeer she disconnected the line in the middle of talk and Ms. Duo, they both were very arrogant and bad toned talking not in a proper, nicely way with a customer, I have credit card due on 24th of July of this month, I request you to check with the credit confirmation with the above payment…

I reported a fraud to the Citibank on 22 May 2021.Nobody reply ,nobody interest in it and without my confirmation citibank put the amount BD 575.66 to my statement of the credit card.I told to the caallll center that I will not pay and I want to cancel my credit card if they will not found a solution before the validity of the statement.Still nobody answer

I’d give it a zero but they never give that choice! Completely unacceptable and appalling professionalism!! I pay this card off constantly but when it comes to customer service they are the worst!! Absolutely disgraceful!! They could careless what you have to say they never even listen they just steam roll right over you and talk over the top of you not taking into account anything to do with why your calling.

It’s like they are reading from a manuscript because they barley speak English a d definitely do t understand the meaning of the words they rehearse. I swear I even heard roosters in the background as I was clearly speaking to someone that just rolled out of bed to get the phone!!!

I know this will fall on deaf ears as this is not my first complaint.

However, I have a rather large…

My wife was removed as an authorized user for our citi costco card (I had been sent a letter a while back to update her number, which I did and it said everything was ok). She was just removed, I asked for a reason and to get her added back, and instead was told I have to wait a week for a letter explaining her removal and that I should re-add her until then.

I will be doing as little business with citibank as possible if this is the type of service that is provided. AMEX always fixes things for me when they make a mistake and I contact them.

I only use your card for my AAA payment. This is a once a year activity. I was billed & I paid it in full with one payment. Unfortunately because I use this card so infrequent I missed the date.

I did not realize that. I thought I was good. I just realized my mistake. Spoke with customer service, she was very sweet, but with only allow one late fee reduction. Not realize my mistake sooner I had two. How do I get rid of the second one?

I hate having to pay that much extra for a one-day mistake. And as I said I paid it in full and I am a long time customer. Even if I don't use your card everyday.

Citi Bank had the worst online customer service I have ever had to deal with , they have a serious language barrier and provide incorrect information to me whenever I have an issue and have to call them . It is beyond frustrating to be en English speaking person and when you call it is someone with a heavy accent on the other line , they say yes to every questions asked yet they don’t understand your question .

I am seriously considering changing banks as I can no longer deal with the customer service and the lack of knowledge and understanding. I have never gotten any issue resolved by Customer Service .

A dispute that has been taking since May 2021 to date (July 14)…the constant hang ups (because it’s offshore) and the incompetence from your customer service reps is ridiculous…no one knows what’s happening with this dispute and how to rectify it!!

June 28, 2021 applied on line via AMERICAN AIRLINES, for the executive elite card.

1. NO where on the AA page did it list the annual fee. 2. Upon approval THEN the fee popped up! 3. I called immediately 1877 266 8714. 4. Informed CITI DO NOT ISSUE! I will not pay the fee of $450. It is bait and switch! No list of fee only perks. 5. Rep stated it would be haulted immediately. I requested an emailed and USPS transcript, assured it would be sent NOTHING RECEIVED. 6. CITI did not cancel the card and on the 29th of June BILLED ME! 7. CITI now stating they will close the account and it will affect my credit! CITI will NOT remove the transaction. 8. CITI reps on July 13, 2021 said they show NOTHING on June 28, 2021 and THEY DO NOT GIVE ANYONE TRANSCRIPTS OF RECORDED PHONE CALLS! 1 800 950 5114!

What is the use of taking citicard Indian oil card.almost 95 percent of outlets not using citi card machines or else saying that machine is always under repair.why do you give false and fake promises to lure customers.worst service by all Indian oil outlets as they are saying no citicrd machine.i recommend don't use this card at all

When an offer arrived for an AAdvantage card this past winter I called to ask if we would still receive the bonus miles if we had an AAdvantage card in 2020. Your representative told me that would be no problem, we would still receive the bonus miles.

So after receiving a new card and working to earn the bonus it turns our he did not tell me the truth; that there is a 48 month window required before we would be eligible for the bonus. I am extremely frustrated with the awful, untruthful service from Citibank.

I have been charged interest still after paying statement balance 3 times.