Comcast

over and over they keep charging over $200 a month. Again called and I gave every osyments date abd all he realzed I didnt iwe anthing. he said he sw Again I was getting charged or TV i dint have cable I only use a indoor abtenna.

and saw i have paid them over $400 in payments going back from 6th of July back as far as Sept 2023. they shut it off again. nd wabt payment. I want to have somehiw Audt done on all their.

records I'm 74 Paraplegic disabled and home bound

I spent the last two days multiple trips to their store six times multiple times on chat with their incompetent chat folks and then with a lady last night who promised to call me back today which of course she did not. I could never get the service to work I took the equipment back today and I am so glad to be free of Xfinity’s Xfinity stream. I will be glad when we get another Internet provider in my

Four days ago I had a problem with the TV in my master bedroom. I called Comcast and went over the usual phone procedures with then. The TV went on and the opening directions went on then the screen was blue and stayed blank.

The person at Comcast said it was probably the box and said the first appointment I could have was on Sunday, December 31st between 8:00 AM and 10:00AM. Since that time I have received approximately 6 Emails and 10 phone calls confirming this date and time.

The messages all assured me that this was a guaranteed time. I set my alarm for 7:00 AM so that I would be available. The serviceman never showed up. I called Comcast and the woman said there were no technicians available, She said a lot of other things and I spent 30 minutes telling her I could not understand…

I called back to discuss the data usage spike in last two months "For last two months, comcast is showing spike in my internet usage. We have not added new devices and I have usage data from my router, which doesn't add up to the usage of my devices."

The person on phone kept repeating multiple times, that data usage is correct since oct, that I have my own router and that he is not going to escalate the issue. I told him multiple times that I have real time and last 30 days usage from my router and it does not add up to the usage comcast is showing. He REFUSED to listen to my reasoning, even though I have data to backup and kept repeating his point of view multiple times. He kept going in a loop and refused to escalate the issue. What type of customer service is this?! I wasted two hours…

The customer service at Xfinity/Comcast is absolutely the worst of any company I have ever experienced. There should be an option for zero stars. my problem was not resolved. and met the RUDEST most DISRESPECTFUL "customer service" agent I have ever encountered. Her name is LOLA.

She works in the Mays landing NJ store. she cut me off and told me to stop talking and just listen to her. I could fix my problem. And that was just the first 10 seconds of our interaction .

She continued to berate both myself and my mother who was there with me. This company really needs to completely redo their customer service . Disgraceful!

Here are the details of your payment:

Account number: Ending in 8146 Payment amount: $389.58 Payment date: 09/30/2023 Card type: MasterCard Card number: Ending in 3305

Please note it may take up to 48 hours for your payment to process.

Easily view your balance and pay your bill, plus make your life simpler – sign up for automatic payments. View information about your bill anywhere, on any device View your bill online Manage your account with the Xfinity app You have charged my account twice after full payment! I want $333.00 back in my account that you have put in the negative balance immediately!

Here in Florida I was treated so bad and with such a lack of respect to get a transfer pin as I changed carriers. The was I was treated at the Xfinity store in Lady lake Florida...disgusting. they like to play with retirees heads, sickening customer service.

I am still waiting for transfer pin and have been waiting since mid September for phone number 248-252-9664. I paid in full for your allegedly free phones and they've yet to email transfer pin. What a sick group of people!

I've been with Comcast since 1997 including my Michigan residence!

Your Xfinity mobile here in Florida sucks and have good mind to go to a streaming service since landlines and PCs are becoming obsolete!

My name is Karen Campeotto If I don't get my transfer pin by end of day today...your going to lose me…

I had Xfinity mobile and got a crap phone cancelled service was told on a recorded line that if I returned the phone I wouldn't be charged well as of yesterday I was charged 230.11 for a free phone and have been told I only had 14 days to return it and they will not return my money currently on hold with the retention department for 1.30 hours now that is all but theft in my opinion wish I could give a negative s ore worst company ever help me blast them on all socials

Xfinity has been misfiring me for services I didn't have for 2 months now the bill is $1600 that's insane. They disconnected my service and I have not had cable only internet which my acp was applying payment to internet.

I should not have to pay for services I didn't have. I because an authorized personal for my son's account because he is disabled so I make decisions for him, they told me I am now responsible for the bill which is afain illegal.

I'm my son's payee for his disability benefits and I represent him but I never signed on to being a Co signer for bills. My son is being over charged and token advantage of. I want that bill corrected.

I went into the store to get internet service, they were quick to take advantage of a senior citizen. They offered two new phone if we switched our mobile service to them. I asked if they used contract. they said No.

I bought insurance for both phones. 33 a month for the phones. I told her, they were free phones, WHY are you charging me??? It's been a DAMN mess with this situation. This is the worst mistake I ever made.

NOW I'm STUCK with cheap phone for 2 years. Wow!!! I've lost all hope in this situation. Will someone help me with this Fiasco???

Hello, I would like to say I’ve been happy with xfinity for years. Unfortunately I had a life emergency and had to default on a payment arrangement. I was in the hospital in and out for months. I’m waiting for disability.

I have a $700 past due balance and am told there is nothing at all they can do to help since I defaulted. I can not afford that and need at least internet for school purposes. I know it’s overdue but it would be nice to be able to work something out.

Now I’m going to have to leave all together cause I’m continuing to be charged for a service that is off.

Can't talk to an agent. All other types of communications are the worst I have ever encountered!

I called Comcast about my bill in June. It was $259. The agent said I should get a different plan, and I would save $10. He also said he would enroll me in autopay, where I would save another $10.

I asked him if I would lose any stations. He said I would not. Later that week, I lost all of the sports stations, as well as other stations. I spent another 2 hours trying to talk tp an agent.

She said I could not have my plan back, even though it was within the last 6 days. Her new plan was $275. Once again, although I was promised all of my original channels, I lost National Geographic Wild, Ovation, Reelz, etc.

My new bill is now $288. So to recap, my bill had increased by over 10% in over three months. Comcast has either misled me or lied to me. I was told that there would be no refund or…

16 I called them immediately and asked them about this the person told me I had not been on the ACP program since Apirl here it is August and no letter or a bill to let me know I owed this I asked the person why no letter or a bill no answer he could give me I just want a bill adjusted I don’t feel this is right since no letter or bill to let me know about the matter

My complaint is about the greed. Already high prices. And outright lies. How is it possible for Peacock to not turn a profit? Other ad based stresming seems to make money. Maybe its the programming thats the problem. How much money is enough?

Many of us have no other option for cable and wifi. So Com ast squeezes every penny out of the captives. Like drug dealers the first is free then prices are added in later. NBC Universal, Comcast sees the writing on the wall.

It will be like the Walkman. Just a memory. I hate Comcast and everything it stands for. How do yall sleep at night? My bill is outrageous now need more money for Peacock? What is wrong with yall? What was the corporate bonus package last year?

Rot in hell greedy sons a bitches, all of you.

I have Xfinity and I thought I was on the ACP program and found out it had stopped in April of this year but Comcast never sent me a bill monthly I found out I had a bill when I looked at my account I do not think that is right that they are trying to make me pay a bill when I never received one from Apirl till present and I thought a company was to send a monthly bill out to the customer

The business itself xfinity is garbage! From the online automated mess or speaking with humans from Asia somewhere! It’s a literal joke. I called yesterday on the 18th and set up an appointment for today. Nobody has called or showed up so I called back to find what’s going on!

they don’t have any record of any appointment. I waited on the line 30 minutes yesterday to arrange this appointment about the outside cable box that is old weather beaten and won’t stay shut cables hanging out all over the place.

The box needs to be replaced or repaired.. so today I’m told it’ll take 14 days! the way they do business is appalling! I’m just shocked they’re still in business! They charge you a fortune for internet but the customer service isn’t worth 5 cents!

They’ve gone downhill there’s nothing…

I waited 60 minutes for an agent yesterday for Comcast when our internet was down. I finally got a person who had me verify that the modem had power. I explained that we had unplugged it and plugged it back in as directed.

He then said they would troubleshoot it and if they couldn't get it back up, it was saying the unit was offline, and he would schedule a tech. 24 hours passed, no word from Comcast, and the system was still down.

Called back, and got an agent named Nicole. She said the same thing the unit was offline. I told her two green lights were on one flashing. She responded she would need to send a tech and said it would be 8/29, over a week.

I pushed back and she got an appointment on 8/22, This will mean we will be without internet for 5 days. This process took about two…

We have been experiencing an issue with our internet for approximately one month. We are paying for the highest residential speed offered by your company which is 1200 Mbps. We are only receiving 50 – 300 MBPS on our laptops no matter what distance we are to the modem. First tech came August 7th with no resolution. We had an appointment scheduled on Saturday 8/12/23 in which no one came or called. Two techs showed up on Monday 8/14 (after we called) with no resolution. He told us his supervisor would call us with go forward plans in which the supervisor did not call. He also left the cover off the green box with the wiring in our backyard which is now exposed to weather.

There has been remote testing run from 3 or 4 different analyst and 3 technicians has since come to our residence and…

Monthly cost/bill is way to high. Over $225 per month just for basic cable and internet. Shameful and absurd as the CEO Brian L Roberts was paid over $29 million in 2022

they dont allow self install and charge $50 every time, while there is no need of techinician

Yesterday, I was informed by an Xfinity live agent over the phone that I can go into an Xfinity store and remove my family member from my account, however, when I went to the Xfinity store today July 27, in Turnersville, NJ, I was immediately dismissed and could not even get a word out to explain my situation.

The entire staff ignored me, and they refused to pull up my account, insisting that they would not be able to help me. 1 of the 3 employees just sat on the chair playing around on his phone, 1 of them was moving inventory as if I wasn't even there, and the other remaining employee walked into the back of the store.

My particular situation is urgent, they didn't ask me questions about my concern, they didn't review my account, and they looked down on me. I drove 25minutes to be…

Have been trying to get land line switched to a mobile phone. This process started around July 8, 2023 when my planed was changed to get this done. Land line apparently shut of that day. Did not receive mobile phone until July 12, 2023.

When I tried activate it, it would not work. Have been working with Comcast constantly since then. No one has able to get it up and working. Was told on July 20,21 and 22 it would be working later on that day. Never worked.

On July 23 was told the process was not entered correctly and have to redo and wait 7 to 10 more days. Then when I turned of the TV my programming had been changed NOT by me, now have 125 channels instead of 185.

Told I would need to set up and new plan but best to wait 7 0 10 days and hope phone would be working. Just really don't…

I called Comcast on June 23rd with a question about my account. While doing an online chat, the rep said she could lower my bill by approximately $13/month without changing any of the services. I currently have 1G Pro Internet and the Signature+ Plan, which included Netflix on the plan.

I specifically asked her (and took a screenshot of the chat) if Netflix would still be included in the new plan, along with all the channels we currently have. She assured me that she was not changing any services, only lowering the bill.

When we finished with everything and I ended the chat, I noticed that I had gotten an email from Netflix. Upon opening it, I was informed that my account had been paused, and to resume, I would need to pay a subscription fee.

The next morning, I called Comcast back and…

Customer Service SUCKS. They are rude and disrespectful. They don't listen to what you are saying they talk right over you. One rep keep me on hold for almost an hour. When I called back the guy told me there was no managers around.

Since you guys have resourced out of the United States Customer Service has went to HELL. I'm a very angry customer right now

was sold a tv plan that's out of date. It lists channels that are not in the plan I was given. The pli was sold is dated 2022, I signed up in May 2023. Xfinity is wanting $20 more than I currently pay.

A mistake was made by Xfinity, not me. They refuse to make it right. I have in writing by a Asst Mgr from my Xfinity Store what I was told od get. They should honor the agreement.

Comcast as gone to ****. Impossible company . Cannot reach assistance, virtual assistant is terrible. The number given to me for help, 800,934,64/0, which I see on herre to call is a very, very pushy woman selling your a protection plan.

will not take no for an anwerer. Hung up on her. Why was I given this number from the assistant to get help with my problem only to be harrassed by a salesperson. In total shock as how low comcast has become towards its customers.

I have tried many times to contact the Company and have been hung up about Four Times. Never get a chance to talk to any real person. I am so sick and tried of trying. The worst Company ever, machines that answer the phones are not human.

I want to talk to a Human Being about my Account, I will Change if I don't get Better Service.

They are moving so slow in here, employees are sitting around and not helping, I asked for a manager they have not directed me to the manager yet, they are rude and not helpful at all.

I called Xfinity Mobile over a dozen times and they make me sick they refuse to reply my ACP credits for my mobile phone recharge $70 for a phone bill that’s expensive I am on a budget. And Xfinity Mobile they don’t care all I want is your money and I told Xfinity Mobile I could go to AT&T can you offer me a better deal normally it’s $85 but

if you have Acp it’s only $55 in Xfinity terrible customer service and really hard to work with And they gave me the runaround no matter how many times you call them I will never help you I made FCC complaint multiple complaints Better Business Bureau complaints xfinity mobile won’t help me

I have been with Comcast for over 5 years and would like to use my own telephone modem but tech support will not configure my modem to work with my service. Model number is tge same as the one I'm renting, so I know it's not a compatibility issue. I'd be grateful if this could be resolved.

The absolute worst company I have ever had a misfortune of doing business with been with him for 20 odd years maybe more a few years ago they took away over 20 of my favorite channels and said that I was never really entitled to them and they would sell them back to me and then about 3 months ago I was disputing the bill of course you're talking to the Philippines and

she said I can make a minor adjustment on your bill but you will have to confirm it and I said I will but do not take any more channels away from me she said I give you my word I confirmed it the next day ate more channels were gone it is totally unfair uncaring of course they made close to 50 billion dollars in 2022 so they really don't care about the individual I am very close to canceling my cable

Xfinity Customer Care Update from Tom Karinshak THE XFINITY CUSTOMER COMMITMENT We're on a mission to respect our customers' time, simplify their experience, and make it right if we fall short. Because we should fit into their lives. Not the other way around. m.

48 hours I've been sitting outside my building San Francisco waiting for FedEx to deliver my new phone two days ago I ordered it they sent it to day mail FedEx where I have to have a signature I don't have a phone so they can't buzz into the building Sulfur 8 hours I sat in front of my building no lunch and no breakfast calling FedEx calling you guys nothing nobody one person tried to help if I had a f****** nice right now I can switch someone's throat…

I've been trying to get a home security charge off of my bill and keep getting charged for it. The customer service agents said they would fix it. Still been charged for it for over a year now and they will not do anything to help.

I wish there were more options for internet service. So Xfinity would not have the monopoly here.

I am ready to drop xfinity. My tv gor at least a month has just been freezing. I am so tired of unplugging and plugging 4 or 5 times a day. I call and of course it’s the same answer unplug and wait then plug back in.

I have a second tv I haven’t been using because I can’t get on it. I called on that and the guy was clueless. He ssid oh I think it’s your tv. I’m so tired of this. It’s not my tv.

I need a new box is what it is. I mention it snd of course it’s the dam unplug plug back in after 10 minutes. I’m going back to Verizon and letting people know xfinity has gotten so bad. Use to be great had no problems.

I even referred xfinity at first. Definately no more.

I have a downed wire blocking my driveway and I cannot get COmcast to come out to fix it.

I've tried several times to get help with my bill I was scammed by someone impersonating Comcast even made my March payment to pay pal a scam went to store 3 times asking for help I was told call fraud that was a joke I can't sign in at all I've paid my bill in April and may and I get threatened daily to shut it off I can't take any more

Yes this is Mr Dave White I'm putting in a complaint about the customer service on unprofessional they lied to you and then with they can't answer your question did transfer you to the right person but don't I asked for a supervisor about seven times and with different customer service person what they would do is the will tell you that the transfer you to a supervising all the time they're transferring you to a never customer service I haven't been dealing with department and

I was I understand that every time I ask for supervisor they get to supervise on their phone and the supervisor be right there so I would like to talk to a supervisor I mean supervisor cuz I have a lot complaint about and I'm trying to cut my service with y'all immediately

Comcast/Xfinity, This may be the worst company in the country, from the customer service to the store employee's to the actual service they are supposed to provide. They have a monopoly on the market in my area and something has to be done about it.

I work from home like many others do, we depend on a reliable internet, doom on you if you are stuck with Xfinity/Comcast. My internet has been down every morning this week from around 8am to noon or so. No warning, no nothing just in the middle of working and bam cut-off.

Try to contact customer support and guess what? You cannot talk or chat with anyone until service is restored which leads me to believe they knew it was going down, took it down and disabled customer service so you could not complain or ask any questions about the service. In…

Everything I have been told are lies. I’ve spent more than 12 hours on the phone with the worst customer service EVER. Still have no internet or cable at my new house. Can’t move in because I have no internet so I can’t work from home.

May 1st will have to pay another months rent and a mortgage payment on a house I can’t live in. Missed appointment, they don’t care, we need to reschedule. Next appointment is 3 weeks. Excuses after excuses, supervisors are rude and just like like it’s no big deal.

Asked if she could contact the guy to bury the cable, she said no. I don’t understand how a SUPERVISOR cannot contact another COMCAST employee to see where they are!!! I’m so fed up. I’m promised tomorrow, I have Zero faith it will happen!!!

I have a brand new construction home. I called over 3 weeks ago to connect my internet/cable. I explained 4 times it was a new build. I took off work to be here 4/19 to meet the tech. He said we had to have a line buried under the road.

My appt for that was 4/21 between 10-12. I called at 12:15 was told they were running late. Took off work early again to go home and still no one has been there. I called again, was on hold over 2 hours spoke to supervisor Darryl (a girl) who apologized and said they could reschedule.

Now it’s scheduled for 4/24. I have ZERO belief it will happen then since we have gotten no calls. I spent another 2 hours on the phone this morning with Darrell the supervisor with zero help. I have to be out of my rental house by Sunday (tomorrow) I work from home 2 days a…

Got a call from xfinity on my saturday off because of the bill owed. Its the same call i recieve EVERYDAY and some days MULTIPLE times a day which definately falls into the harrassment area according to state and government laws. Just because you put a red asterisk in the phone number box on the information form i filled out saying it was mandatory that i put a number in the box does not give you the green light to repeatedly call said number without permission or consent while trying to collect a debt.

Well as I'm very upset with trying to get my phone activated which should have been a simple task for knowledgeable staff turned out to be a nightmare. As I was very upset I didn't provide my husband phone 304 650 1351 which he can't access xfinity email for months this mess needs to be corrected. My 304 964 4767 we need the correct number to access all apps

Subcontractor for Comcast that installed cable in our area. While digging in our yard, they hit our sprinkler system in 3 different places. Because our neighbor saw them hit one of the sprinkler lines, they repaired it. They hit 2 more but didn't attempt to let us know or repair.

They threw some straw on the dirt spots they covered up and didn't plant any grass. We spend several hours yesterday repairing our sprinkler system and yard.

I have been waiting for three weeks for someone to properly install my orange outside cable. Very dissatisfied with this company

I received a call from a Daniel Scott, Comcast Xfinity billing department, on 6/18/22, offering me a 2-year price promotion to keep me as a customer because I'm 'a senior and a loyal customer" -- but really because Zipley was moving into our neighborhood. I had to pay the July bill at that moment (on the phone with him), so I gave him my checking account information.

He gave me the confirmation #0986709900. The Call Back # he gave me (800-883-7187) in case I had questions is not in service. 82. 76/month

This is the worst company I have ever been with. Since I cannot get help with your company I have filed a complaint with the BBB and FCC

The customer Service Rep was rude and disconnected the chat when I ask for a manager. The rep offered me an appointment, I accepted it. The rep then came back later after trying up sell me and told me my appointment is Monday between 8 and 10.

I work from home between the hours of 3-8 am and that does not work for me. I would have to miss work due to no internet, and that is not acceptable. So now, I have to pay extra to stay at the place I am at, so I can work.

I have attached our conversation below. I am going to look into my internet/ cable options if I have to deal with rude people like this. I pay too much of my hard earned money, to deal with customer service like this.

I changed carriers because of a $700 visa gift card promotion. I waited for my cards. I never received them. I called to ask why. I was told that because I did not keep my number from my previous carrier, I was no longer eligible.

No one from Xfinity mentioned this when they changed my service and promised the gift cards. This is bait and switch, illegal, and needs to be rectified immediately

Every since they took there so called customer service out of usa. Service sucks. Nothing but problems CLUELESS hard 2 u understand. Massive amount of noise in background. 4 months.

Finally has time 2 call them last week they took 3 hrs of tht day 2 speak 2 clueless idiots. Claiming they sent signal. They never did. So called back next day. Sane thing. Still no help. Stop taking our jobs out of country so ur greedy cheap asses make more money & service sucks