Comcast

Was having issues with internet connection. Called support and they routed me to a so called advanced team who claimed to have it fixed in1 hr. One hr later still couldn't connect and my SSID was gone! Called back and was again routed to the so called advance team same result.

Was told a member of the advance team would call in 30 mins 3 hrs later nothing. This isn't the first time I've had to deal with your SHITTY support service. Your customer service is a joke.

I have exhausted all avenues with business services. I have been a customer for over 20years. Just this year it has been an issue. YES, I'M ANGRY, YES I HAVE NOT BEEN TAKEN CARE OFF, CS HAS NOT RESOLVED THE ISSUES!

People in customer service should be trained to de-escalate issues, NOT ESCALATE. They need to be trained better, you need to listen to conversations and record them! tHEY NEED TO BE TRAINED IN WAYS TO HELP AND STOP EDEBATEING WHY IM SO UPSET AND NOT YELL AT THIEM, comcast should have a team esulation team for issues that front line cs service can't take care of.

I have called over 30 times since Nov 2022 Timeline from beginning:1) business services contact me and said my contract was expired, (I was not ever told I was on a contract) it's honestly in 2023 there even is a…

I AM BEGGING FOR HELP.

I was forced to move out of my home at 1384 Corktree Circle Port Charlotte 33952 because of Hurricane. I had been out of my home for months at that time, I called comcast /xfinity my account # 853510060446. I was set on recurring payments always paid my bill every month. I called and spoke with representive regarding my Home Security System on 1/13/2023 Friday, I was given instructions to return my equipment at the local store which I returned at Xfinity retail store 1940Tamiamitrail Suite 101 Port Charlotte 33952. I was explained in return of my equipment my account would be closed for my home security equipment would be expected back as returned and no further charges would be due.

I was instructed by returning my Home Security equipment my account would be…

Service is horrible and customer service even worse. Bring customer service help desk back to the states and not flipping India!

My name us Pedro Maglione. I returned the Comcast equipment on 2/27/23 with UPS tracking number 1Z20166V0311964223 and I keep receiving an email saying that I have to return the equipment. My account number was 8495600230699417. Please stop sending me messages about returning the equipment.

I had to remove an added channel and was promised that my service wont change with a faster speed for $138 something. Next time you know, ine of my boxes was not working. Called them explained what happened and they said itll cost me more for and itll be $145.

Then they transfered me to another person and that one quoted me $151. I asked why it kept going up everytime i get a different person. So i asked for a supervisor, he quoted 161!!! What the heck, he even promised that rest assured he will escalate a dispute.

A week and half later, no email or nothing was noted on my account. So i had to explain the whole thing again, unacceptable.! Even the last representative couldnt help me. Wasted so much time for nothing!! Worst customer service ever!!

I have asked for help 7 times on the phone and they keep doing the same thing. I ask for they to send a repair man to fix the problem but they keep telling me the same thing. If I could give 0 not 1 I give it -0.

I will not recommend comcast to anyone. I'm still with service and paying for it. Customer service is the worst

Just spent 1hour attempting to set an appointment to have a technician to come out to restore service

-10 stars if I could. Comcast Violated my rights as a customer and violating my privacy rights as a customer. Comcast allowed Someone to change my account information. Comcast allows somebody to open up an account at my one family home.

Well there was already an account open in my name. So evidently I want to single-family home with allowed to have two open Comcast accounts. I have not lived in the house since 9/12/22. my husband put a restraining order against me, or I had to leave my residence for a short period of time.

According to the judge in my lawyer, I was not allowed to take anything out of my name. He suggested I contact comcast and have them flagged my account, not to let anybody make any changes to my account, which was in my name only.

I informed them that I was out of my…

Your customer service department and your computer answering service is the worst. I have been on the phone with customer service 4 times now since last night about my internet not working at my house. I told them the service had been disconnected for past due balance, which I had paid and the money was taken out of my bank account within seconds of paying it.

customer service has told me on every call that the service was not disconnected and there is a problem with the lines or something and they needed to send out a tech. I argued with them but they insisted. The tech came out, and as I told them, nothing is wrong, the modem is locked out from service being disconnected.

I called again after the tech left, they are still telling me the same thing and want to send another tech out…

I am denied access to ON DEMAND Movies.. your help both phone and computer BOTS.. Hartigan 185 Centre st. Quincy Ma. 02169

Cannot reach a human I need a new box inliving room I need to cancel Showtime and I need a new remote

I would give a 0 for your customer service. I have all the screen shots and conversation with the service people. I have spent hours trying to get my service fixed and was even told one of your reps turned my service off even though the bill is paid every month.

I wanted to file complaint as your reps will be online chat and then just end the chat or never get back with you. Again i have screen shits to prove this. So since i cant seem to get help or service ill file the complaint with FTC.

My phone service messed up for a long time. Ill be looking fir new service tommorow. Since your agents and xfinity service doesnt work. Nor does the company agents answering the calls.

I have been receiving add-on costs for a one time late bill. This is on top of my regular bill. I have not paid these late fees because in October and November of 2022 I was without a phone due to a mistake by an Xfinity representative in Bellingham, WA. I was given a list to follow in terms of activating my phone and total service. I followed that list but nothing ever happened. I was told to await the delivery to my door of a modem. It never arrived. After 11 hours in an Xfinity store over the next two months and after innumerable calls I finally was served by a representative from Colorado who was doing training in a new Xfinity store in Burlington, WA. Much closer to my home. She figured out the mistake that no one else ever did and things began to move again.

My complaint is that…

I am SO frustrated with Comcast. It is almost impossible to speak to someone on the phone!! I am just sent to a text chat and with that I can’t get specific answers to my questions! 5 weeks ago and lost power, and all Comcast services.

My power was restored 3 /11/23 but I still have no Comcast services. Not surprised as cable lying on the road and haven’t seen a sign of anyone from Comcast. Yet I received a text from a Xfinity at 6:15 pm today saying services will be restored at 7:30 tonight which isn’t true!

It is 8:15 and of course no services!! I managed to get a technician scheduled to come tomorrow but if I had not called yesterday would we ever get our services restored?! I have been trying to get a person on the phone today to explain that cables are down so technicians prepared…

Unresolved issue for 6 weeks. Spent hours upon hours on phone trying to get help. Did everything they requested. Internet continues to go out. Can’t stream cable or use internet for hours at a time. On March 11 I spent two hours on phone and they said they would send out technician on Sunday. It didn’t happen.

I’ve been a customer for over 26 years! This company doesn’t care.

Dear sir or Madam,

I am writing to you to report an account issue. I tried multiple times either by calling or texting xfinity to solved the problem, but never resolved.

Here is the issue, I was promised to have 20 dollars discount towards the xfinity internet and TV service when I signed up the xfinity mobile service. But this 20$ discount was never applied automatically, and I have to call each month to get it. It should be applied automatically. This caused a lot of confusion and support agents had been transferring me back and forth without solving the problem. Today, I called Xfinity mobile, and spoke to an agent named AJ. He transferred me to somebody else and did not solved the problem at all. I had a really bad experience with xfinity so far.

Please look in to this. You can…

Terrible service. Have been lied too. Had a previous account last year stoped services & Signed back up with new services with xfinity in February and used old equipment. When I signed back up I made sure I was clear and asked that previous services/bill would not transfer over.

They told me no not to worry. Would only have to pay internet and the equipment fee which would be about $55 a month. Then I get a bill this month for my previous services for over $500. I called on 3/9 and got absolutely no help and was told I would just be stuck with the previous bill.

Even after telling them I was told this wouldn't happen to me when I signed back up. They also said on 3/9 that I would only have to pay $60 for February and my services arent showen to be disconnected at anytime.

On 3/10 my…

I can’t seem to get someone responsible enough to keep my Comcast running properly and when I call customer service, I get the same response from everyone they want me to repair my own equipment

I have hated working with XFinity for the last 13 years and hated working with Comcast for many years before that. Your customer phone people are industry standard but your process for anything but the bare minimum of paying of a monthly bill is excruciating.

I dread having to make any changes to my account and it's not because I don't understand computers. I have worked daily in the computer industry since 1982. I know how to log in, read an account, etc etc. Your process for this type of activity is lacking and I always have to get someone on the phone.

Again this is not because I don't know how to do it from the computer or iPhone. Your system's have never been able to handle anything but the basics and a dread having to go over and over it with you dissecting every nuance of the…

I have had issues with my xfinity/Comcast service and customer service for over a year now. I lost my fiance last year and it has taken a while to even start being able to put some of the traumatic experience behind me.

With that being said in regards my bills have fallen late. I have been in constant contact with customer service with Comcast / Xfinity every month for the last year. Every month I am running at least 2 weeks behind and have always set up a payment extension or payment arrangement.

At first I was using their app to set them up, but as of late that has not been something on can do on their app any longer.

First mo th I called in late and got extension it didn't seem to be a problem at all. But every month they shut me off even though I have payment scheduled with them.…

We have been without internet service for over 24hrs. It went out while we were using it in the middle of the day. No one has been able to help us over the phone. We were told it was a Comcast issue and that they were working on it.

We were just given an appointment with a technician for Saturday. This is unacceptable in this time and age.

For the last three years, I have had problems with Comcast regarding the speed that I’m getting from their 250Meg internet service. I have never been satisfied with this service. The most that I have gotten is about 95MPS. After having a massive heart attack in 2020, I still haven’t regained my ability to walk.

Everything in my home uses the internet including my cameras, my RING security system & my smart bed. I’ve been BLACK for over 60 years and as a BLACK man, I’ve learned not to expect very much from the establishment in this country; but, it’s a little unnerving to have anyone take your hard earned-money & then lie to your face.

On Tuesday April 30th, I finally broke down and added the GIG speed service from Comcast. Having my cameras freeze, my security system work intermittently…

I have been on hold for over an hour waiting for a customer service billing representative. Is this a joke?

Account # 8155 20 048 0190182

On Jan. 4 a tree downed our Xfinity line on an easement we share with neighbors. Vehicles entering and exiting were obliged to drive over this wire. We had no way of knowing if it was live. Having no connectivity except for spotty cell phone coverage, our neighbors and our son Nicholas Takeuchi, in whose name the account is registered, reported the outage and the trailing wire to Xfinity at least 7 times. We are in our late 70s and there was little we could do without power and connectivity during the period of ferocious storms. Our son finally obtained a promised repair date: Jan. 24, three weeks after the outage! We were so upset about being cut off from the world and subject to a downed wire for almost 3 weeks, we drove in person to the Xfinity office in…

Very rude and ignorant employe His vehicle number is eg13000477

The Comcast Billing is a mess. Each time I checked my account for the monthly charges, I see a different amount. I called the billing department, there is never a live person to talk to. I drove to the Comcast store repeatedly trying to get to the bottom of it, but each time, the staff member told me yet a different number.

Yesterday, a staff member told me my new monthly charge will be $150. But what I saw on my account was $115. I went in today to talk to a staff in person who told me that she saw $121+.

But when I asked to see the detail charges, they did not add up tp $121 at all. She tried very hard to understand the bill but could not answer the question of where the $121 came from. I have spent lots of time and gas trying to get to the bottom of this but have come to the conclusion…

Trying to get the cable laying across my sidewalk and in my yard berried science last September.

I have attempted to attach letter in word format along with attachments. This is in regards to overcharges and use of my personal financial information. Please provide an email address to the appropriate recipient. net

On one of your commercials, the baby is just way too big. That's laying in front of the other toddler and you are glorifying children using cell phones

Rude, insistent and unprofessional telemarketer.

407-352-1798 - Thursday, February 23, 2023, 5:22 PM - Claimed he was from comcast, didn't give a name. 704-600-6711 - Thursday, February 23, 2023, 5:24 PM - Same caller, claimed he was from comcast, didn't give name. Joked about how he enjoyed lying about putting me on their do-not-call list, claimed that he'll continue to harass me until I switched to their service.

These aren't the first time they called either.

If I could give them zero stars I would, do not do business with these assholes.

Comcast refuses to run fiber optic cable into our area of steubenville but they charge us the same HIGH price as those who have good service. Our connection sucks most of the day when most people are on line. I have complained numerous times to their so called customer service department and my emails have been inored.

Their only option is for me to pay more for more speed. What good is that when I can't get the speed promised to me now? Comcast sucks!!!

I had a past due on my account but couldn’t pay and spoke with an agent about getting an extension and was assured services would stay on. Next day my service got disconnected. I spoke with another agent and they turned back on again assuring me that services would stay connected until the arranged date.

Again next day services shut off. Spoke with another agent and once again services put back on with assurance that they would stay connected until the arranged date and they would note in my file of that arrangement. Today I wake up and lo and behold my service is shut off again.

Upon once again speaking to an agent they inform me that even though a payment arrangement which I have been told 3 separate times by 3 separate agents was ok and they would extend now this arrangement is not ok…

Our Internet has been out for over 24 hours. My husband was able to do some remote troubleshooting from another location (since we have no Internet here), and determined that our modem was not working. I attempted to access the Xfinity website via my phone.

After a lengthy run around With the chat bot, I was eventually able to get to a live chat with an agent, but it got inexplicably cut off in the middle before anything was accomplished. I tried to call customer support, but the automated message was glitchy and unintelligible.

I called again later , and eventually got to a live chat via text with an agent. The earliest appointment he could give me for a technician visit was two days from now. Since we are paying over $200 a month for bundle the Internet and cable services, this is…

Recently my service was shut down for many hours over a period of many days as you were upgrading internet lines. I am self-employed and work 100 % online from home. These shutdowns cost me a lot of lost income and dissatisfied clients.

Can avoid business hours when this type of planned work. What you saved in overtime costs and aggravations, you passed on to your many business customers as financial losses. When I checked to see why there was no service, your communication stated that work would be finished later in the day.

That type of misleading message gives the impression that tomorrow will be fine, so the business owner will set up appointments for tomorrow only to repea the same cycle of financial loss and "finished later in the day" message

I spent one hour on the phone.. Trying to get a better cable monthly deal..

And a phone to replace a moto g that I can hear others, but they cannot hear me.

I have internet only for wifi, and a cable phone trying to save some money...

Your virtual operator and I spent 30 trying to let me get a customer service rep.

I pay monthly for a cell phone... When it stopped working, people cannot hear me since February 3, I can hear them....I go out to my car,vso the phone system allows me to speak w others, if I so chose.

Get transferred to insurance,cshe needs date of purchase...you would have thought customer service would have known that.

Took me 10 minutes to learn this. Now just waiting for sales call back, so I can be transferred again to insurance.

Do you need to hire more people? Is…

Xfinity / Comcast is unequivocally the most deplorable company I have ever had the displeasure of engaging with. I am switching to AT&T, whose customer service has always been top-notch. Xfinity's unethical, unintelligent, unhelpful people don't deserve my or anyone else's money.

I have spent over THIRTY-FIVE hours on NINETEEN phone calls with these ludicrous morons. When I switched over from another phone company last year, I was promised a promotion applied to my account. It never happened. I spent 8 months trying to remedy the issue - wherein they promised to review the initial phone call and I was promised the credit several times and it never happened each and every time.

At one point, I was put on hold for over THREE hours... I actually got in a nap while I was on hold and woke up…

My complaint is I had an appointment for today February 15, 2023 between 4-6pm. My wife was home at 3:30. She called me and said why is the technician sitting outside at 3:55. She waited at the door waving her arms to the technician but he just sat in the van.

Never came to the door. He left at 4:15. When I called customer service to complain and asked for a supervisor they both said they contacted dispatch thru chat after almost an hour. They could not send another technician out today after we both left work early.

I made this appointment this part Monday. I have replaced the modem twice and have complained several time I had to keep resetting my modem due I kept losing service. They told them me to reset the modem. Now I have to wait until this coming Friday February 17, 2023 again…

An Xfinity worker illegally parked his work van on my street, which is a no-thru street (access both in and out from one entrance). The road was blocked completely - I could not enter, and if people had wanted to leave they would also be unable to do so.

The van was there for at least 15 minutes with no way to contact the driver. When he arrived I told him that he can’t block the street. His response was that he couldn’t find any other parking. He was fully unconcerned about the situation, and did not apologize for the inconvenience.

I understand that city parking is difficult, but that doesn’t mean you can break the law. It’s the city - we all have to plan accordingly. The license plate of the truck was PA ZHM-2672.

Im trying to find out why my bill went up 15$. After spend to much time trying to talk to a person i get one who who doesnt know her job. She lied to me and im leaving your service.

I just needed some simple help not greif

Customer service does not exist with you. You waste too much of my time with absolutely no help from anyone. It’s impossible to speak wit customer service. That is a huge crime.

to whom it may concern: First off , I have been a customer for over 15 years and never been late paying my bill. My wife and myself are retired due to covid and we also house our disabled marine veteran son .

My service plan was up at the end of February 2023. So on Feb 14 , I called to see what type of plans were available and the agent said I could get the same exact plan for 3 dollars cheaper, Figuring my plan would go up $25 like it has past 2 years I agreed .

I asked several times if it was the same plan and the agent said yes so i agreed to it. (I would never had agree to pay the same price with 3 premium channels less) On Feb15, I found out my family lost HBO MAX, Showtime and Netflix , so I looked at my plan and

quite frankly the plan and your website were very confusing and any…

Unstable internet,bad service and equipment.

Installed was someone else’s junk.

Need a bill explained and cannot get anyone alive to talk to me.

Your company employees are a disgrace. 01 off of the bill but every stinking month there is the overcharging for something I don’t have or use. The Indian people don’t understand my dilemma, I ask for a supervisor and they tell me they don’t have one.

I very close to canceling my subscription. I have been a customer since inception and never late with a payment. You people stink. I’m definitely looking for alternatives because I can’t deal with foreigners anymore and Americans are just as bad.. COMCAST STINKS!

The "Chat" rep attempted to force me into a new one-year contract when all I was doing was removing Dog TV. Additionally, they added an additional device, a modem, to my account. I did not approve the changes, and they still shipped the device.

For 2 months straight my internet has gone out almost everyday. I had a tech scheduled to come out Comcast called me to tell me my internet was fix and canceled the tech from coming . Comcast said they did not see any issues then next day the internet is out again.

They should be paying me to use this crappy service.

I can never rent a movie without it freezing up every few seconds. Why? Just why?

Hello,

Our office has been a Comcast customer for at least 10 years and have always used Comcast/Xfinity as our main email. About once a year we run into an issue with printing and it seems to take forever to get it resolved. Last week it was only google chrome glitching and then today; it is all web browsers. When you go to print an email the email header prints on one page and the body prints on a separate page. 100 percent of our emails are printing like this.

We need it resolved ASAP please. Should you have any questions or comments please do not hesitate to contact us. Thank you for your consideration.

Sincerely,

Eric & Marissa

Eric S. Louttit/Attorney at Law

54 Birch Lane

N. Clarendon, VT 05759

(802) 775-4076

STATEMENT OF CONFIDENTIALITY: This e-mail is covered by the…

Dear Xfinity support team,

Those charges are not supposed to be as they are. I know it's expensive to call using roaming. As you can see the longest call I made to Xfinity customer care. For other calls, I limited myself to 2 minutes at most. I had an issue with my already-paid Moto G pure phone. I wanted to leave the phone with my mom in Kenya. When I upgraded and paid off my old phone the store agent told me the device is unlocked since I made the full payment. I went to Kenya and I gave my mom the phone. when she put in her sim card the phone asked for an unlock pin. which implies the store agent didn't tell me the correct information. I called customer care for like 2 minutes and set a request to unlock the phone. I had to wait for 24 to 48 hours to send an email with an unlocking pin…