Comcast

I called today to schedule an appointment because my cable line had been cut by a worker in my yard, as we were unaware the cable was poorly buried underground. Upon me scheduling the appointment I realized I need an outside Technician verses an inside Tech.

which I explained was a be waste of time, but I went along with the scheduled appointment as this yound lady was very apologic. Then I received a call from your Advanced Tech Team in which I explained my situation once again only for this young lady to tell me to call Xfinity back and

cancel the inside tech and schedule the outside Tech, I'm confused at this point, so I called back to speak with a Supervisor because this was not making any since, the young man that answered the call did not want to transfer me to a Supervisor and…

Summer of 2022 I received refunds on multiple days for a period of 2 months because my Xfinity internet kept going out around 11am same days same times. Like I said for about 2 months. When I called they said they had "repairmen in the neighborhood working on an ONGOING issue." Yet you don't warn customers about this. And I have to keep telling my Supervisor the internet is going out this day & that for 2 MONTHS??? I got credited for those days the attitude of the customer service agent was like "Whatever."

So the service is not the greatest because I still experience intermittent internet issues and work now exclusively from home with their Gateway. Then I got a bill in January over $350 significantly higher that usual even with the late fee and I call to ask what why. The male cs rep…

Purchase an iPhone 13 with a plan sent the phone back canceled the plan one year later you send me a 1324.97 bill and put it on my credit I canceled this and mail the phone back you have it in your possession please remove it from my credit and leave me alone

On Wednesday 2/1/03 I had an appointment with an Xfinity agent. His name was Walter. We are from Miami, Fl. 33160. I had a new cable box delivered to my home for accessing more channels on my TV. My Toshiba TV was in great performance.

I have had it for at least 5 years. The agent tried to connect the cable box and he did something erroneous which caused the TV to stop working properly. Colored lines were seen on the screen and there was no picture.

I received a letter today from ITG Communications informing me that my claim for the destruction of my TV has been denied. " My TV had been in perfect performance prior to the agents appointment. I absolutely believe the agent did something to destroy my TV.

It was most probably an error and not…

On 1/5/23, Comcast agent said that they could lower my bill. Agent stated “exact same” to my existing plan. I have screenshots of chat. Plan changed and I no longer have premium channels or DVR space. Contacted customer service numerous times they said they would escalate.

Escalation person “Jim” said he couldn’t help. It will cost quite a bit more money that I was previously paying. Unacceptable. Original agent lied and I have not been able to get help for Xfinity agent lies.

Poor customer services. The company will not let you speak to a rep until you almost plead your life away. Their rates are tremendous and for what consumers are paying, they should be treated better. Communication is poor. Vicki Clipp

I will be brief because I don't know if anyone will read this. Monday, January 30th, I was on the phone with Xfinity because of a problem and needed to speak to a higher level tech person. The person I was speaking to told me someone would call me the the next day and they would call only once.

I was told to answer every call I received so I wouldn't miss the call. Someone did call and they said they were responding to my call the previous day. To make a very long story short I was forwarded to several people all of whom were purported to be from Xfinity and they said they had to go in my computer via TeamViewer to fix my modem.

Bottom line they weren't in there long enough to do any damage or plant any malware. I took all the necessary measures including having my computer checked out…

I had a problem with part of my email coming under under JUNK’ 4 hours later I’ve been told in 24 hrs it will be resolved. The bigger concern is the rudeness of one of your employees! I also have a concern with many who should not answer the phone until they have more training!!

I am a long-time customer and I have had a bad experience with my phone plan recently. I feel misled and cheated. I wanted to report it to you before I shared it with people I know. I was told I can involve free phone activity when I am online consult my bill .

I was told I could get a free Galaxy A53 5G phone. I was asked to provide the old phone number which is I was using at another company at the time, and he looked up my information and told me that I was eligible to get my phone for free.

I was asked to port old number to Xfinity and I can get a phone free. 45 would be paid in the process of application. 45 would be paid in the process of application. I did not mention it in the previous business introduction.

It doesn't matter, and it's not part of my complaint. Note that I…

I have two complaints: 1. You need to fire the people who sets up the directory for Hallmark Channels. You list a movie by name but when it begins it is a different movie This has happened numerous times. Please fix this problem.

2. I have Infinity for my TV, computer and phone. You keep raising the cost almost every year. I am a 83 year old retired person who has been a member of Comcast/Infinity for over 20 years. You should develop a Senior Citizen pay schedule for the retired members on fixed incomes. You make it difficult to continue with your service when you raise the price every year. Inflation had really hit me. Please consider having a lower rate for retired seniors.

I was told by 2 different people I could set up an I stallmen5 plan. I have been out of work for over a year multiple surgeries borrowing money from someone on ss. I was willing to get it caught up that way customer2009.

If cut off will pay 5 a month so I can pay another provider. Dish and wow are begging for my business.

Hi, I've had intermittent internet outages every day several times a day for the past few months. A Comcast technician visited my house, checked all the connections inside and outside the house, and replaced the cable in my backyard. But the intermediate interruption of the Internet service has not yet been eliminated.

I work from home and can't stand internet outages. Thanks, Mike

Multiple hours on the phone!!! and nobody can solve my problems. Amazing how prices go up but never down when service is down. Internet has been an issue with new router and xfi pods! The only thing I got in return was 2 pods for $200 and $40 tagged to my monthly bills.

Service over my years with Comcast has suffered terribly!!!!!!!!!

Connected Blink Camera system and then purchased extenders later. Once extenders loaded, it booted out my camera system. Been on the phone for 4 days with 2 trips to xfinity store, divided my wifi (and now causing home electronic issues) and I still have no camera system. VERY DISAPPOINTED!

I called asking about promotions as I've been bombarded with phone calls lately about the 50% off your bill promo- the agent provided me one then said there was no other promotions. I just spoke to Comcast a few weeks ago and there were MANY promotions and upsells they were trying to sell me on.

I asked what others are there and he said none- would not let me finish talking- spoke over me- I asked to speak to a supervisor and was told no! Told me Why- why do you want a supervisor? When I tried speaking- he continued speaking over me.

I asked several times to be transferred to a supervisor- was told no- then was hung up on. I called back and spoke to another agent who "transferred" me - but this person sounded just like the one I just talked to and started talking about the one and only…

THE WORST CUSTOMER SERVICE.

I wish I could put a 0 or either the DEVIL itself. This company is the Worst of them all. Make more excuses and unprofessional to the high power. Crazy shit about and they know it and don’t care. I be so dam glad when another company comes to Savannah,Ga I call corporate today about my dam cable is out, I am going on day 3 tomorrow.

But yet they want you to pay you bill. No so, if I am getting the service I am not paying , THATS A PROMISE.

A billing Specialist name Karen lost her composure! She just would not listen to me! I explained my situation to her about 3 times! She didn’t read the notes on my account! Telling me I’m always a month behind when a new bill is due and I’m telling her I moved and had a tech come and install my equipment and I was billed another month for my package I was disconnected at and had a internet service added on too!

She was rude and would not listen to me! Then she went and talked to a coworker or supervisor and found out I was correct and didn’t want to tell me I was correct! She just wanted to tell me it was set to another department and could she call me back tomorrow?

I said no and that I wanted a supervisor to call me back!

My name is Ricky Shoaf, I live at 283 S White Station Rd, Memphis, TN 38117. I have been an Xfinity customer for over 30 years.

On Jan. 14 I purchased an Arris modem/router from Best Buy to replace my old one. After I installed it I called Xfinity to get it activated. After more than an hour on the phone the rep was unable to activate. She said I should get a different modem/router. I went back to Best Buy and purchased a Netgear Nighthawk. After installing it I got back on the phone with Xfniity (different rep, of course). After another period of over an hour she still could not successfully activate the device and said I would need to have a technician come to my house. I agreed.

The technician came on Jan 16. After quite some time he was also unsuccessful. He called his dispatcher,…

59 for the current bill. My January billing shows that amount past due. When I called customer service an automated voice said that amount was posted to my account on January 20.. why does it take Comcast so long to post my payment?

I’m concerned that your billing depart shows a past due amount. I have excellent credit rating and I don’t want comcast to report a past due amount. Marian Dudash 404-314-6667

I have been with comcast for over 20 years. On Januar 24 I called regarding two increases of my monthly internet bill--From $178 to $190 to $200.

The live agent promptly offered a discount of $32. Then he handed up lowering the bill to $181. I asked over and over again if the changes would affect my tv.'s I signed not aware of the plan change. I am not a technician. I signed trusting the agent. It took over an hour.

He actually did not offer any discount, He just changed the plan cancelling the three boxes service as well as voice internet. The following morning the three tv's did not work. They needed to be activated. It took me another two hours to fix the problem.

Josie, the customer assistant, a very professional lady, was able to fix the problem. The three boxes were activated and…

Account # 8993208820158328. I already qualified for and was receiving the ACP monthly discount of $30 . ID# Q47230-36301. The discount is not being reflected on my bill. I have called countless times and spoken to dozens of agents to no avail.

It is frustrating and impossible to get this matter resolved. Please help me . Thank you .

Worst customer service ever ! Lied to, screwed over by rep. JC, Rayno and Alyka, and complete incompetent people a Xfinity.

In October 2022, I brought back my modem/router. At that time in the last couple months I was charge $66. It was agreed that $15 would be taken off my account if I brought it back. So in November and December the price went down to $47 as planned. 48.

That is not right when I signed an agreement online. I took a picture of it with my phone for proof. I am very disappointed that they decided to go against what we made a promise on and I signed an agreement.

Call me, or I will terminate Xfinity altogether and complain all over the Internet. This is not right Comcast has done this to me several times. My blood pressure is bad because of your company. Very poor service when it comes to anybody answering a phone, I’m talking to a live person.

It is extremely hard to get a hold of anybody. If…

This company makes it impossible to talk to an actual human. The machine for customer support is like a verbal maze that will do anything but get you to any agent. I’m assuming they do t want to Pay people because they want you to chat online instead of on the phone and makes every so difficult.

My grandparents are the ones who are with Xfinity and they can do that online chat thing and when call all I get is that stupid machine sending me in circles. It is ridiculous and disgusting how much this company doesn’t want there customers to get help and how difficult and complicated they make it and on top of that it seems like they overcharge every other month.

What could be a 5 minute phone call turns into a 30 minutes or more issue thanks to the chat thing. If I could I would give no…

I have been trying to resolve a billing issue since November. Comcast deducted two payments on my auto pay in November. I refused the $160 which was not mine. Since then there has been a problem with my autopay. I have called at least 20 times to try and fix it, have been hung up on at least that many times.

I am currently on hold with an agent that put me on hold 28 minutes ago and still has not returned to the phone call. Comcast shows me on autopay with my debit card, but has not deducted my January 4 payment.

I was assured last Thursday that it would be deducted FOR SURE ON FRIDAY, Well no it wasn't. I need someone to reach out to me and let me know what is happening. I tried the on line chat and was number 128 in your que-my phone battery will be dead by then.

I NEED HELP NOW-I…

On 1/3/2023 I made a payment to the internet. I meant to pay it on the mobile. I have a 900.00 credit that I need to go to the mobile Mt phone is disconnected because of this and keep getting the run around about my own money

My ac wire was damaged o 12/6/22 and nothing has bee done from Comcast to fix this.

00 gift card. But that was a lie now they are billing for phones and no gift card. I am on social security fixed income I can’t afford a $400 plus phone please correct this and give me the plan that I was offer.

00 credit no not good enough I want the plan that your worker offer me please help Thanks Carolyn Gilmore

Internet is down constantly! The company charges very high prices for their service with very little customer service. No human to talk to except automated answers! Xfinity has a monopoly in my area and there is no competition to keep them honest! Terrible service, worst ever!

Customer service in billing inconsistent transferred me to different departments and hung up on me multiple times. I paid $530 at one time bill not right and still reading wrong. I have been with xfinity for 8 years and I have had to call and chat all day for three days or more.

It’s now 3am and no resolution.

I have never heard such a station with complaints and racist behavior and will separate behavior as your MSNBC station you should be ashamed of yourself you are not Americans you are worse than Al-Qaeda what you do to this country and that horrible broadcast you call MSNBC with its CNN want to be anchors and it's message of hate hate hate you are worse than Al-Qaeda I consider you an enemy of the United States you are not anywhere close to what needs to be a citizen of the United States or anti-establishment your message of spreading hate is ugly as is your station I know you could care less as you have no conscience or spying so

continue your hate and I will continue not to watch you and spread this message to my 5000 Facebook friends .. Maybe you should go to North Korea... I think…

Your customer service and service is the worse fucking company I have ever dealt with! I have been on the phone with 5 reps and came to your store and EVERY single one of your reps are complete fucking idiots! I don’t know how you have one customer

My service is out due to a storm. I call Xfinity to let them know that the power line was down and laying across my driveway. This morning there was an Xfinity repairman up the street from my house. I informed him that the power line was down and he said ok,but did not to correct the situation.

Then I get a text message saying my service was one, which is not true (still out) I called again to report the problem and spoke to Stephanie. She told me she was dismissing me and hung up the phone.

The power line is still laying across my driveway and Stephanie told me that the earlier someone would come out will be January 16. Then she told me that most people worry about internet. I told her I did not know if the wire was live.

I have been with Xfinity since 1996 I think I deserve better.…

I had Xfinity Mobile a few years ago and purchased an iPhone 12 from them. I have recently switched to Mint Mobile for my service to save money. (My Husband died Nov 5). Mint notified me that I had to call Xfinity to have my phone released.

I did, and called them back once to see what was the hold up. It seems that no matter what you have to wait 24 to 72 hours to get it unlocked. Well, I am now on about 80 hours waiting so I call Xfinity again.

Yo Shewa stated that he was sorry but I had to go back in the request line for unlock my phone! AND I would have to take another chance and wait the 72 hours to get it unlocked. I threw a fit!

I am old, alone, not in great health and I have no cellphone service because of this stupid long waiting procession to get MY cellphone unlocked. That is…

I was at your store today in Jackson Michigan. I was looking for service to help me save on my Comcast bill it is now $188. The gentleman who helped me was flight but rude with his words. I asked to help me reduce my bill and some shape or form.

He suggested to return one of my boxes. Or shut the TV part off. I wasn't aware that you were so eager to get rid of people I just asked for a little help. He was rude so I returned with a comment that was rude awesome.

I am on a fixed income and need help with such a large Bill between mortgage electric heating car insurance and he's very little left. I did call and if you get a $20 discount for 12 months due to I have been a customer for over 15 years if not longer.

You guys should have a cheaper program maybe a smaller TV selections. The guy…

I was just on one of Comcast/Xfnity forum. I was stating truth's about the company. I guess they do something from their side that makes it so they don't accept people's email if they don't like them. I think the employee's have overtaken them and stuffed management in the closet, or something similar.

I have been waiting 1 week exactly for them to activate my phone. No phone for 1 week. I wouldn't mind if this was before everything running on computers and cell phones, BUT IT ISN'T!!! I can't get into any of my banking, auto insurance or any accounts I have. I am pissed off.

I want my money back, I have been treated rudely, given many different reasons, etc. I'm done.

I have been disputing the charges on our account number 8495 44 087 0393041 for months. 30 when we signed the service agreement (see attachment). 85. That is incorrect. 30 except the one-time charge for installation. Our service order was completed at the end of March 2022. 95. 00. 27. 15.

We have had several CSRs review our account and they agree that we have been overcharged. Then the billing office says nope, send money. WHY? I’ve…

Good Morning.

My husband and I have contacted COMCAST Customer Service (nine) 9 times since October 11, 2022 about a 25’ temporary cable that needs to be converted to a permanent line and buried. We have spent an average of 32 minutes per call trying to have this issue resolved. Most of the representatives have been very attentive, issuing incident numbers, assuring us that the matter will be escalated, emails sent to techs that responded as well as their supervisors, various tickets opened in multiple departments (which subsequently were closed or completed). As of today, 86 days have passed (nearly 3 months) and no resolution on this issue is in sight.

In addition to being an absolute eyesore, we have not been able to have our lawn treated properly or mowed. With all of this aside,…

Imitated contact on 10/28/22 o cancel phone and TV service….it couldn’t be done due to your company’s technical challenges. Fast forward, it’s 1/4/23 and my account was drafted for over $600 (just before Christmas) and I’ve since been promised refunds…NOTHING HAS HAPPENED! I need help immediately

Cannot resolve a billing problem. If I'm unlucky enough to get a live person they are barely functional in English and have no authority. 8

Wanted to simply change my television service plan. Comcast offers three options. I select the option I want. This is a $30 downgrade in service. Should be simple enough. But no, I am informed that I need to call a phone number. First call, after waiting on hold for 4 minutes, the recipient hangs up on me. Second call, after again waiting on hold, I give my information to the recipient. I am placed on hold. Then another hangup. I go to Xfinity chat. I'm told that I need to speak to a representative. I am told that I will receive a call in a few minutes.

What are the odds that I will actually receive a call? I'm still waiting...

While waiting, I am going to research alternatives for Internet and television.

I recently signed up for xfinity mobile , had some issues here and there but in the morning of Dec 29 I hot internet issues can I call customer service to try to fix it the representative was not only on professional but the call ended up dropping and I never received a call back and on top of it that afternoon I noticed my text messages were not coming through so when I go into the phone settings I noticed that I have a different number I contacted customer service again that afternoon and

was advised that my number was in the process of being changed to a different one by the previous representative that assisted me that morning. so meanwhile I would request the code to log into a bank account and things of that nature I was not getting those codes because I didn't have the number…

My bill has been wrong since day 1. I have spent hours on the phone and did go into local office. I have been told over and over it will be corrected and now it's showing I owe like 400 some dollars.

I have an email showing my monthly services are 153 . 79 and thats what I pay. My services were disconnected because they say I owe . I actually owe nothing. Ray, a representative corrected my bill and notified billing of the corrections but billing insist I owe hundreds of dollars.

This is the worse experience I've ever had. I'm elderly, got basic cable and my bill has been wrong every a single month. My daughter works from home and has to have internet. They promised me her service would not be interrupted.

Christmas morning our service was shut off. I just spoke with a representative…

I have had Comcast for about 9 years. A couple of years ago I just went to internet service without cable because the cost kept rising and I could not keep up with the bill. I have not had internet service for some time first due to Hurricane Ian and more recently I cannot keep up with all the charges that I have gotten as is I did have service for the long period that I was out of service.

At the moment I am being billed about $100 per month by Comcast with no service for months and they have placed my account on collections. If I were a new customer I would be getting that same internet service for $25. This is grossly unfair. I called Comcast to cancel my service and they told me the Cancellation Department was not available.

I am tired of dealing with Comcast and would like to return…

I've tried for a month to obtain a refund from an overpayment & have had no satisfaction.

The automated assistant is garbage. I want a real live voice and person to speak with. This is absolute garbage the way it is now. If I had someone else to use I would leave Comcast for this reason alone.

Get rid of the automated garbage.

Requested a refund on an over payment more than a week ago and as of 28Dwx absolutely morning except the lies from personal the. 1at one being it’ll take 3 Daquan. Then it went to the 25 or 27tn of December a.

And morning yet On calls. “I’ve put this on priority and it should be in 24jes. ALL LIES.

I got a Terms & Conditions email from HBO Max, which made me think I had to pay extra for the service, so I decided to cancel it. I was led to believe by your agent that I can cancel HBO Max & keep HBO as part of my package. Instead, HBO was also cancelled. I spent 45 minutes on the phone with your agents & was told that HBO can be reinstated in 40 minutes. That did not happen. When I called, I was told by your robot you were closed & to call back the next day. I texted instead, & spent well over an hour & a half texting & still my HBO was not reinstated. That text session ended 2:30 am.

Your customer service leaves a lot to be desired. Every time I call I have to go through h... & high water just to get past your robot. Then there's no continuity between calls. I have to explain…

Customer service is HORRIBLE!!! You can’t even get a live person. All the company wants to do is use an automated assistant.