Comcast

Yesterday, a technician came to give me back the Internet and television services . The cable was cut outside the apartment. I have been paying for the full service since 11/01/2022. I’ve ask for a credit since I had no services for more than 50 days.

The lady on the phone said she couldn’t give me the credit I deserved. She transfer me to her supervisor. I’ve waited on the line for 4 hours, with no answer. Can you please treat your customers with respect. I’m waiting for my credit.

Should I get my bank to block payments until Xfinity does what it said it would do? com 386-209-1931

I put my service at 750 Port Street, Apt. 1431, Alexandria, Virginia 22314 on seasonal as of 9/20/22 with a telephone call on 9/20/22. 00 in October I called and complained and was told I would receive a credit for the October overcharge.

83 in November I was told my seasonal could not take effect until 11/1/22 and I would receive a credit of an indeterminate amount for November. I requested a call back from a supervisor and was told I would receive one in an one hour.

I received no call from a supervisor. I have not been at the above address since leaving for Florida on 9/20/22. Please help me receive a credit for the October and November charges which were billed and payed in error. Thanks. Gregg Fisher 352-446-4791.

We downgraded our services to limited basic and high speed internet. We received confirmation that our monthly bill will be $168/mo including equipment and fees. I checked my bill and it doesn’t reflect the change in services. I spent hours talking to different reps and chat bots who just regurgitated the same explanation about the billing cycle.

No one could explain why the change isn’t reflected on my bill, even though I’m receiving downgraded services.

Finally someone tells me that the future monthly service will be 193 a month instead of 168. Why would I do such a drastic downgrade in service for a small change in my monthly bill?

Also I’m being charged over $20 for a Broadcast tv fee and regional sports fees which are made up monthly charges to generate income. Not one rep had a…

I am a new customer with Comcast. After numerous problems with the installation and lack of communication with your contractor, our service is up and running! It seems that as soon as one thing is resolved, another occurs! I receive my first statement and I see that your accounting dept.

took it upon theirself to set me up on Auto-pay!! I was required to put a deposit of $25 down to set up the account in which I provided my debit card info. I did not authorize them to save my information or to set my account up for auto-pay!!

In the meantime, I was contacted by my bank of suspicious activity on my account and my debit card had to be deactivated and issued a new card! I contacted your customer support online, in which I had to persist to speak to a live agent.

When the agent called back, it…

It is impossible to watch a complete progam on TBN network, without being interrupted by 225 several times . I have been a customer of Comcast for many many years. The reception has been continually worsening, It seems to be a prejudice against Christian programing.

If so, that is the best reason to switch. I have land phone for hard of hearing, Caption Call, internet, and two TV's. I would like to think there would be respect for elderly and Christian Staions. Happy customers make good advertising.

I appreciate Comcast making life easier by producing a product that is worth the money, and brings the programing up to date, with no more 225....

High price now took a chanel away

Horrible company. They don’t treat customers with respect. They have call centers in other countries and the staff doesn’t know how to handle basic issues. If you have another option then using this company use it! I don’t recommend this company to anyone!

46pm I received a text about an Outage in my area. The text said service would be restored by approximatedly 6:40 pm. It was never restored that evening. I called the xfinity number and listened to a recording about problems about an issue with a 3rd party that handles payments.

Why on earth do we all have to listen to that recording when we call Comcast????? They only care about getting their money I guess. Services was never restored on 12/9. DUH!!!! This morning TV service is still messed up.

got the same message and the wretched automated voice hung up on me. com said service would be…

Dear Sir / Madam,

I wish to make you aware of the challenges I have had working with xFinity in the past two weeks. My name is Peter Arnold. Phone no 303 884 0419. Email pwapub1@pilmanis.com. I have an account with xFinity 8497 2024 4162 7895 at my residence at 9725 Red Oakes Drive, Highlands Ranch CO 80126 that provides me with an Internet service. In late November 2022 I decided to change the Internet service from CenturyLink to xFinity as xFinity offered higher speed than your competitor. I was advised to use the same profile for my existing home account and the new one (8497 2024 4195 5064) as I would be able to use separate bank accounts to autopay for each xFinity bill. I received equipment and set it up myself. I activated it it worked at the new address.

My problems started when…

In early October I decided it was time to upgrade my Apple I0 XL. I went to the Xfinity store located @ 1501 S University Dr Building 4, Plantation, FL 33324. I've Been a customer there for many years. All of my services are with Xfinity, 3 mobile phones, cable, internet and home phone.

I order a 12 plus. I picked up the phone @ FedEx after weeks of missed deliveries. I went directly to the store to have it activated. When the store rep opened the package I was very disappointed to find the it was a small phone.

Your rep Melly (Melissa) said it could be exchanged. At that time I decided to treat myself and get the 14 plus. When the 14 arrived I went to the store the following day, October 29, 2022 to have that phone activated.

The 12 was returned, I was content and that was that. 57. I…

The internet has consistently been messing up with the TV . Keeps telling me to make sure the cables are tight and they are and it still won't work. I'm tired of this don't understand why I'm paying for this service when it never works!

First I have to say for many years we had very service with customer service... BUT it all change this morning at the pompano store on fed. Had a appointment at 1015hr. And it was my worst experience ever from far.

The clerk was so rude and didn’t care to help us at all. Didn’t seem to know much didn’t answer any of my questions properly. I also asked for a paper copy of my plan and refused and says, you should know what you signed for...

I have been trying to talk to an agent or someone who can talk with me about my account, to no avail. My statement says my payment was late and I’m paying way too much!! Can some please give me a call at 815-275-0737. Thank you, Gayle Radzi.

I’d like to contact an executive!

I was charged an additional $106 on my bill this moth You all say that it is a technician fee. I have been charged a technician fee before in all my time with you. The problem was with your equipment and I do not thin that there should be a charge for you to fix you equipment when something is wrong with it. Please refund the $106 to me.

Thank you, Michael Kinsella 1438 Church St. Apt. 1013' Decatur, Ga. 30030

I'm paying for HD channels and since Dec 4 I haven't been able to watch! It says call Comcast to add this service!!?? This is twice now this has happened. Comcast sucks!

My father Thomas Jones and myself Karen Scalli have an account with Comcast/xfinity. Service address 4 Dana Dr Groveland Ma 01834. Acct # 8773103770063220. I pay the mobile portion of this account. I called and spoke to Customer Care and then Fraud department.

My husband, in process of a divorce, had my voicemails forwarded to his phone/voicemail. He is a AT&T customer and was not given permission to forward my personal cell phone voicemails to his personal cell phone. I spoke to Fraud dept MULTIPLE times.

Two representatives verified by calling my cell phone number that they both had been forwarded to John Scalli. This has been reported approximately 2 months ago! I have attempted to contact the fraud department multiple times with being constantly transferred to Main number.

I was…

I ordered new service, Never got the service I expected and was told I purchased. spent at least 30 hours on the phone with the help line. Each time I was on hold for 30 to 60 minutes and was given wrong information by outsourced people out of the country.

Went to Comcast stores and was told by the employees that the help line people do not know anything about the company. 00 out of pocket and never received the service I expected. Filed a complaint for reimbursement and was denied.

1? You even have the audacity to ask for a 1 to 5 rating!!! Put negative on there—- much more telling —- trust me! I have called numerous times over the past few days starting on Thanksgiving about our service with your company being just flat out CRAP.

I just added TV to my package and I swear to this company I wish I never had left DISH. I understand that we had a hurricane ( you may laugh here) BUT every freaking day I have to reset my modem AND THEN CALL ( about 5 times on Thanksgiving) only to be told by a recording to reset my modem and then call back !!!!!

All the while screaming for technical support! That is flat out BS—- I am trying to run a business out of my home as many are at this point in time while we are rebuilding after Hurricane Ian…. But even there at the office YOUR…

I had an issue with my cable and my home phone and technician with Badge cane with another person stating that the other guy was in training this was Saturday September 3 , 2022 at 900 am they were working upstairs downstairs going from room to room and right after they left I realized that my diamond necklace that was hanging in the jewelry tree was no longer there and I live alone I know for sure I place it there the night before and

it disappears I wanted to make sure before I file a complaint. Please I really would like to get my necklace back my phone number is 9542266450 and my account number 8495752501979695 Thank you for your help and consideration the necklace is very dear to me

I made 315 dollar payment that was returned in someone’s else’s checking account. 36 payment to Xfinity! Your confirmation number is 13824072483. me/A438ACC TxtHelpOrStop Msg&DataRatesMayApply

I’ve had cell phone service for over four months can’t get no cell phone service lost my job because of connecting on my phone that I cannot get I have no service at all this is the worst company I have ever been with in my life I transferred over to you because I was told you guys were a good company user horrible I will be writing reviews use are pulling off of cards for payment that aren’t supposed be pulled off of cards that are only one time payments I am done I am going to call a lawyer I am going to go on the Internet I am going to let everybody know how bad of services you are nobody in your company can even talk to me because none of them can speak correct English I am over it and

I am done worst company I’ve ever been with in my life I am completely done with your company nobody…

I signed up for comcast business internet thinking it would provide better internet service for my home based business after the pandemic. I am partially handicapped . In short I have been a comcast xfinity services in my home and mobile services for over 20 years.

I thought I could trust the upgrade to comcast business. ,I called and called and finally reached someone who changed my password. It still did not work. I asked them to disconnect the service. They said they couldnt and I owed them money.

they did not even try to be courteous. They finally sent out another technician whochanged the equipment because it didnt work. I tried the new equipment which died the next day. I asked them to just cut off the service and come get their equipment but thet said I had to mail it in. I was…

Scammers and incompetent agents. I’ve been hung up on instead of connected to a supervisor. Given the run around.! No one knows anything it’s always another department. My cellphone bill is astronomical! Because the employee lied to get credit for the sale!

He never applied my discount! I work for the Philadelphia School District making barely enough for rent who has hundreds for going over data!!! That was never explained in the initial sign up! I want help and cancellation

On August 10th, 2022 I changed banks. 87 to my old banking account. 87 was processed. Of course the electronic payment was reversed due to the closed account. In the 22 years that I have been a customer I have never approved an electronic payment.

On October 14, 2022 Comcast said that my check payment was returned. That was not accurate. I was charged $30,00 for a returned check. I spoke with a representative of Comcast on the 5th of November, 2022 and made arraignments for her to call me at my bank on the following Monday November 7th, 2022.

I was at my bank at 10:00 that morning waiting for her call. I am still waiting. I secured a copy of my bank statement and a letter from my bank…

I've been without service since Tuesday I've been constantly lied to about a technician coming out my bill was paid on time I have not been able to watch TV since Tuesday I spent Thanksgiving Day waiting on a technician to show up I spent the day before waiting on a technician to show up I spent the morning waiting on UPS to drop off box on modem that never happened

I’ve called and spoken 2 different Representatives neither one was able to help me or give me an answer my issue is is that I’m not able to access channels on my mobile devices that I am currently paying for and nobody can tell me why the representative that I spoke to gave me the runaround. The representatives were not knowledgeable

customer support they always tend to want to push it off onto the customer's problem and never sent out notifipatience of outages This company is becoming to be very Unreliable

The absolute worst customer service!!! I am supposed to spend hours on the phone fixing my own service that I pay for? If I owned a company and made my customers pay to fix problems with my own equipment, I would no longer have a company. This is a monopoly.

A horrible service and charges customers for service calls that have nothing to do with the customer, but with faulty equipment! Television is supposed to be a pleasure, instead, I cannot watch a show in my only day off because this company thinks that I will work for them, and will troubleshoot an issue with their equipment for hours!

This company does not care if they have good customer service. They know that people that live in rural areas have no other way to get internet, and we are stuck with their low standard of customer…

I was on internet essentials because I couldn’t afford anything else after I was approved for ACP Xfinity changed my plan to maximize coverage and I didn’t find out until they sent me a bill for 130. 00 dollars telling me I needed to reapply for ACPThey told me they was taking me off the plan for 29.95 last month but continued to take the maximum from ACP. Please call me at 215-543-2870 considering past due amount my bill should only be 9.99 a month it’s what I signed up for

Poor service. Lost my payment. Can’t verify when called customer service. They don’t retain payment with ck number. Rep was clueless spoke like a robot. Johnny was his name.

Also I now have 4 not one but four Spanish channels. There catering to a specific group. I don’t speak Spanish don’t need to be paying for useless channels. Time to change to a company that is not providing service to specific group of people.

After all this is the USA…. English is out language, not Spanish!!!

Garbage company. Can't even get their people on the phone. Their app worked fine then decided it wasn't going to work properly anymore saying I need to set up my device even though I already had it set up. Can't get anyone on the phone at all.

Service works then stops working for no reason. It seems like the technicians are out turning service on and off to troll customers. Worst internet company ever. I hope something very bad happens to these people.

My wife had an account with them years ago. It was cancelled. Dish became our provider for several years and then I decided to return to comcast/xfinity about two years ago in my name. On November 13 recieved a notice that my card was charged.

Next day the 14, another notice that my card was charged. Their auto aide says we have two accounts at our address.

To Whom it May Concern:

This letter serves as the original disconnection requested dated Aug. 8, 2022. The initial request form did not serve my attention and was not signed because of email server intrusions originating from the email address on the account.

The company credit card has been charged for several months despite disconnection verbal agreement being in place. Nonetheless, the loyalty department did not try another mode of communication to have the disconnection form signed.

I want to settle this issue as soon as possible. If they have charged the account of early disconnection and other charges that I don't know. But we want to receive our refund as soon as possible.

Thank you,

I am so sick and tired of never being able to speak with a HUMAN!! I’ve been calling for five days now about a linked account that was supposed to be deleted over 8 months ago. Not to mention the four times I’ve called and before hanging up each agent assured me that the other account was deleted!

I’m about to take further actions

Dear Mr. Karinshak,

I have got problems with the internet connection. The same problems I had every year several times since 2016!!! I sent my complaint to your office about every problem I had. The problems were resolved. It was grateful.

Today my internet stopped working. I was calling on Comcast. I have information, as well as the previous years, it's a hardware problem.

Today 11/14/2022 the internet doesn't have a connection. I am afraid that it will be the same and it will repeat again and again. I have cancer. My response to problems with the internet worsens my condition.

Would you like to help me again and resolve this problem?

Another problem is Comcast sent me an email that next month they will raise my payment from $50 to &70. We are 2 retired old people. My husband has…

" First, I was told to pick up a new box in Vernon Hills, then after a futile experience trying to connect the remote and a long call to a rep, I was told my box was "outdated" (What? I just got it1) and that a new box would be shipped.

When it arrived, same problem, and after an hour of trying codes and another long talk w/a rep, it was suggested that maybe my TV was too old. I then asked for someone to come out to my home and was told it was $100.

At this point, I believed I needed help. The next morning, a tech arrived, tried the previous boxes, and then was able to get an updated box that worked! I give him a lot of credit for professionalism, persistence (esp w/your rep on the phone), and courtesy. His name was Brian.

BTW, your other reps were cordial, but their typing into a…

Zero stars This company is horrible will not take outage calls and you get a recording wanting you to start your modem t when you try to report outages. web Site is useless and agents are In A foreign country hard to communicate with and won’t help if it’s. Not in Their script.

I would drop them if I had another company available

I complain about WiFi issues and no investigation is being done. My neighbor is performing deauth attacks on my WiFi- at least twice a day. This is a safety and security issue involving your service. Please research this and contact me for further information.

I tried to attach a video to help explain

I got a call tonight about an offer to reduce my bill and was left on hold for 48 minutes Then your company hung up on me. WHY DO YOU THINK IT IS OK TO WASTE MY TIME? IS THIS CUSTOMER SERBICE?

I then called customer service and asked for a manager and was told someone would call within 15 minutes. Last, I tried to file a complaint on the CEO site an it did not work

I'm a 72 year old disabled veteran and your Internet is terrible I can't depend on it my home security doesn't work without it my emergency phone that I got from xfinity is useless. You have Incompetent customer service they're no help at all.

20 that I have repeatedly requested since Oct. 13th, 2022. I have been repeatedly lied to, put off and just generally been mistreated. I keep running into the same type of so-called csr which is definitely proving to be an oxy-moron!!

I have requested to speak with a supv. no less than 35 times since this started and have not been connected yet!!! My accts. were hacked and all my credit cards were shut down and I've interated that fact but they still insist on having the credit card no. D.

I've provided everything else needed to verify my acct. but it hasn't happened yet. 20, and I want my service restored long enough to make that happen. It was agreed initially that after the refund was received, that I would pay the $26 outstanding on a mobile bill.

Please assist in this matter as I'm…

I have been hacked twice too much to write. I have 2 files open for complaint and never received any calls back or any satisfaction gif all trouble it causef

Customer for 16 years when transfer took place hige mess, can't get pair remote because they send 3rd parties out. My 83 year old Dad can't do this. Insane the inconsistencies. I never seen anything like it.

I plan to leave ASAP.

I disconnected from Comcast March 2022 after several years of service. 00 disconnection fee. When called about the bill I was told that representatives are required to advise you that a disconnection fee will be changed if service is terminated, also I should have been advised when I called to cancel service.

I do not remember agreeing to this. I was told That an agent would listen to my conversation at the time i agreed to the service and to my conversation when I called to cancel. That someone would be in touch with me. Apparently that didn't happen.

The last agent I spoke with stated that this statement was in the contract I agreed to and would not help any further. 00 which seems small but I don't think I owe this.

However I guess I will have to pay it, it's not the first time a…

My internet has been sporadic for the past month. I work from home and during the pandemic it worked great. What happened in the past year that has made your internet service so unreliable? If my production falls on my job, your service will be suspect.

Unsatisfactory Service, Customer from Chicago, IL 60720

I used home security for many years. When I decided to remove the service they were supposed to send someone to pick up the equipment. They instead, schedule a service visit for fixing a technical problem that did not exist.

The person that came didn’t even knew what he was coming from, and I had to explain I didn’t had a service call, he needed just to pickup equipment. He remove the sensors and he also damaged my wall painting, he took the alarm system too.

At the end of the month I received a service charge of a $100, I will not pay. I called customer service asked to speak to a manager and no manager has call me or answer my phone calls. I am a retail manager for 20 years and do everything to make my customers happy.

They are saying that is a legitimate charge for a technical…

I been trying to talk with one of your XFINITY Manger but Xfinity customer service persons will not connect me with any of XFINITY manger. I have a problem with my account and just wanted to talk with a manger to resolve the issues.

I stay on the phone for 3 hours with XFINITY customer service people who would not help m nor refuse to get a manger. Something is very wrong with XFINITY customer service people. Just because xfinity is a 500 billion dollar coropration does not give xfinity the right to treat people wrong.

Cable company service has never been good yet they survive through their somewhat monopoly status (and basically don’t care). During the recent hurricane Ian landfall, a good bit of damage to utility infrastructure occurred. In all of the cases where I was impacted, electric, water , cellular and cable; only cable failed to provide its clients with updates .

After more than two weeks of outages, I have yet to receive any kind of update. When you do call, you of course end up in a call center overseas, who have no idea what is going on and therefore provide no helpful information.

Comcast has no trouble getting their bills out on time and at least you would think that might be a place to provide an update? Bottom line, if any company were to fail and go out of business, Comcast is the one…

Horrible billing service. I have lived at the same mailing address for 45 years and have never asked for e-billing. I have never even received an invoice electronically, but I have in recent months received emails stating that my payments are late.

Since April I have continued to receive these late payment notices by emails and each time have called and eventually was able to speak with a human being about this problem. ). Each one has also agreed to resume the years-long system of sending me monthly bills by regular mail.

The most recent rep was named Bianca on Sept. 30, 2022. I also have spoken about the same recurring problem about 4-5 prior times with other Xfinity reps since early April. Each has promised to correct the problem. That correction has not happened!!

I just received an…