Comcast

Worth coming every. in our area of ​​hallandale fl the internet is down more than it works. when you call they are always confused since they can't fix the problem. no help on the phone. if you have the opportunity, choose another company for the Internet so as not to waste time and money.

this issue started in July. Every agent I speak to tell me something different. Either way 14 days was up on September 2 and no one can tell me where is my refund. Two agents supposedly put in tickets but I still have not received my money.

I have requested to speak to a supervisor and for a supervisor to give me a call but still have not received a call. Had the agent on the chat line provided the correct information I would not be in this situation.

I need my money ASAP. It may not be or mean a lot to you but it do to me. I think my refund was applied to someone else account. I need my refund today

Is there a worse company for customer service? I have 2 billing issues on separate accounts. I cannot not talk to a live person. I am now into the second hour of trying. This company has zero Integrity

I started ticket # CR052676717 on 8/24/22. I was told that someone would be in contact with me 24- 48 hours. I called back on 8/29/22 to check on this ticket as I never received a call back. On 8/29/22 had to make 3 different phone calls as Kay & Sam both disconnected me when I asked to speak with a supervisor.

I finally got Bob on the phone who started a new ticket, because the first on had been closed ticket # CR053312982. Bob assured me I would hear from someone by close of business on 8/29/22 - Never did. On 8/31/22 I spoke with Rose who after and hour finally let me speak to a supervisor Sherry (operator ID #AGU) - another new ticket CR053648399.

Sherry assured me someone would call me within an hour, by 1:30pm. 1:15pm, 8/31/22 spoke with Daniella and then her supervisor Chris -…

I stop Xfinity services in May went to another carrier, had lost debt card replaced with bank in June, but somehow Xfinity got hold of my debit card info and hit my card 9/5for 94.00 and July 83.00, I did not authorize the transaction-upset with my bank, I have closed my account for even allowing to happen and disputing the charges, please advise

YOU MIGHT LEARN SOME THING NEW HA HA NO WAY ............ COME ON...... THAT TELLS ME ITS UPPER MGMNT SCREWING UP HOPEFULLY YOUR COMPANY READS THIS AND I GET A RETURN PHONE CALL PS THE HOLD TIMES FOR YOUR SO CALLED CUSTOMER SERVICE EXECS IS WAY TOO LONG .......

IT TELLS ME YOU CANT HANDLE THE WORK LOAD SO TELL THE CEO TO TAKE SOME OF HIS BILLIONS THAT HE DONT NEED AND HIRE MORE PEOPLE AND EARN YOUR MONEY I NEED A PHONE CALL RETURNED TO ME DOMINIC NARO 239 362 5042 I TELL IT LIKE IT IS

My name is Katherine Johnson I have been living at this apartment for almost 2yrs and in May my internet started going in and out at all times of the day and some weekends all weekend. It stays connected for a bit then I just start loosing connection back to back to where we can't watch my Fire TV or use the laptops.

I work from and have never had a problem until May. If you look at my account you have sent techs to my home in May, June and July I have replace my modem twice and they have replace the cables and

splitters and still I may go a week sometimes two but then the internet just starts going in and out. July 26,22 you sent a senior business tech out and he said I show noise and interruption same as the other techs that came out.

Comcast replace or I believe upgraded out…

IM ABOUT READY TO STOP OUR SERVICE IVE BEEN GETTING THE RUN AROUND WITH MY BILL AND YOUR PEOPLE KEEP GIVING ME FALSE INFO I SHOULD NOT BE PAYING 347.A MONTH FOR THE SERVICE I HAVE IVE BEEN FIGHTING ABOUT THIS FOR 3 MONTHS SERVICE ABOUT TO BE TURNED OFF

Okay I had an issue with payment and they don’t care about anyone only money. I no longer have service. Everyone was so condescending and beyond rude. I have been telling every Comcast customer I know about you and they are leaving too.

And will continue to do so. Will be calling corporate after this.

They are a joke. So about a month ago I called to lower my bill, to remove channels they told me it would cost more money to do that. Then they told me about a flex program do I signed up for that program.

what happen next was a joke so the box came with a new internet boxes, I called them after I trying doing all the steps the app tells you to do, and resetting didn't work,. so then I gent on the phone with the first agent of many and we go through all the steps again, its look like it was working when we hung up then it stopped.

The called back two more times and the third agent tells me she will credit my account $40 and will send an Tech out the next day, I told her I am losing money for my business and my kids are home school. The next day no tech, I call back the 4th agents says…

I called on August 29th regarding my bill spoke to a representative advised I would pay the past due balance on 8/31/2022 he put me on a brief hold came back said I was all set as long as payment was made got up this morning no service called after many frustrating attempts got a live person told me I had to make a payment before the service was restored tried to explain she did not want to hear anything spoke with a supervisor and

she was more rude I work from home I explained again she reiterated payment was needed this is how you treat your very long term customers you need to think a little it is not the rich people keeping this company in business I am appalled at the treatment I received

Can’t get Philadelphia sports channel but I live in pa . Also I pay for nba ticket but games are blacked out .in Philly market.

I called at the end of July regarding my bill. I was told by the agent that he found a new promotion and my bill for September woul be $234 or $146 and change. Well instead my bill was higher and when I called I was told I had to wait another month.

When I asked for a supervisor I was told w had to stay on the phone and wait 1 hour. I as for a call back from supervisor and was told that don’t do that . I’ve worked customer service for years and never heard such a thing.

I fell your company is giving customers the run around and taking their money. I will also file a complaint with the better business burial

I went to check on your rewards program. I have been assign gold class. Why? I have been with you since 1996. Why am I just gold.

Comcast wi-fi has been repeatedly failing at my residence for at least 60 days. I have been jumping through the Comcast hoops repeatedly. I use the Xfinity tool, restart the modem, it fails, they schedule a technician to come to my house then I get a call from advanced technical support who finally get the modem back online, then the next day it fails again.

I have been through this cycle many times. Some of your representatives are very good, some, such as a representative at advanced technical support who hung up on me are rude and terrible. This all began about 60 days ago when your equipment servicing this area failed repeatedly over a 2 or 3 day period.

That was when the problem began. I just want reliable service, which I have not been getting

Xfinity goes out way too much and is too expensive. My contract is up in February and when it is we will be looking for a cheaper and better cable company. It’s ridiculous on how much the internet and cable go out because of a supposedly outage in the area.

I hate seeing xfjnity vehicles close to my neighborhood because I know the cable will go out.

Every week Comcast is sending me a text and email stating my bill has changed. I keep having to call them and spend an hour or more on the phone with inexperienced reps! Each call I am being told something different!

I was supposed to be on a contract plan then get an ACP credit and I kept being told different things to explain why my bill kept changing! Nothing is reliable when it comes to Comcast. I've been a customer for over 20 years and they are awful to deal with.

I want to just cancel my service and go try a different provider as they also don't provide good customer service and they quality I get on both my internet and cable is awful!

Qissues upon issues….all with you staff…went through hell for 3 days…after a negative response to a question , received message my bill would go up $10 and due date would be moved up a week…when calling billing they have no record of it…I have the text…you have rogue “agents” out there who persecute anyone with a negative response…and their service is horrible…contact me if you want details

4 repair man dug up my garden to service a comcast box. They dug my garden up and eventually put the box back the way it was without installing aniything. You need to pay for their destruction. Please contact me so we can arrange payment.

Cindy Thomson

11,2022, me with many other customers we have experienced no cable no internet service. This is several times this has happened in the past few months. I pay over $200 a month for experiences like this. Iam beside myself with your company.

I have been with your company for years due to the location we live in and cannot other service company's. Today has been the straw that broke the camels back with this outage. I am furious beyond words and so are other customers in my neighborhood.

Yoyr company is horrible and needs to be turned over to the better business bureau. Fix the damn problem and make yoyr customers your priority. Jacqueline Arrington

I’m reaching out to you to get some type of help with my service. We have called your customer service over 10 times today. All we’re getting is the runaround in regards to the service. A technician told my wife to go to the store and replace the XFI Gateway.

That still didn’t resolve the problem. The tech shared that multiple neighbors are having issues with the internet outage. My wife works at home for HomeDepot and I’m a Call Center manager for Verizon. I have shared with staff my horrible experience with your company.

The expectations are that we receive the service we’re paying for each month.

My friends boyfriend is a cable installer for Comcast in Roseville, Ca. I was appalled to hear him brag about he has had positive Covid 3 times. Hasn't been vaccinated. Hasn't reported he was sick/positive everytime. He is going in peoples homes.

Apparently, his managers know, he is home maybe 3 days and then back to work. He doesn't wear a real mask, it's a cut up shirt made to look like a mask. Why isn't being vaccinated mandatory. Needless to say, we don't hang out anymore.

I've got elderly people in my home besides myself that could really get sick. Comcast doesn't even care.

Comcast has the worst customer service ever. Comcast debited my account and had not refunded my money yet The debits happened on 08:04/22 and 08/07/22. I have been calling since 08/07/22. The rep that I spoke with did not care that my account has fees from this debit and that it caused one of my items to return.

There was enough funds left in the account to cover what I had coming through. Not another Comcast bill. Of the same amount. Rep argued with me on the phone and when so asked for a mgr, he refused. I stated that he either gets me a mgr or I will call corporate and he states go ahead and do that.

I also stated that I will go to the News stations also to report and he still did not care. You are now in Yelp as the worst rated customer service. Your reps do not know about customer…

I spoke with Comcast Agents and 2 only and 2 supervisors and the disconnect dept and other than the disconnect dept everyone was unprofessional, rude and hung up on me. The disconnect dept granted me a payment ext for $147 until my next pay and told me to pay $84 dollars of my bill to cover Aug 26st payment But the next day and

credited my account $60 dollars towards my late payment 0f 207 because he verified that between Jan to Feb I was late which will cause me to have to catch up. But the supervisors that I explained that to stated they don't see notes, or my $85 dollar payment that I made.

I gave them the confirmation, and the sup said he put in a ticket and stated until this is handled he will restore my service but this morning Aug 9th my service disconnected and my balance their…

My tv/internet connection goes out several times a day without exception I’ve had XFINITY for a little over 30 days and it’s terrible

I have had problems for over 6 months and they still have not been able to fix this . Every day my service goes out and I spend hours repeating what my issues are just to have someone call me and tell me maybe my computer is to fast !!

Or my TV is to fast . Is this not the most ridiculous thing you’ve ever heard !! I just can’t work from home like this . Maybe their service is to outdated.

It absolutely infuriates me that I have spoken to at least 15seperate agents of this co. And I have still not resolved my issues.It is beyond me how a co. As large as yours can function with such an inept group of people manning the phones for you I have literally been told something different each time I have spoken to and I still have not resolved anything...

Have had X-finite at my condo three times and I am still experiencing problems. My living room TV is good but my bedroom TV keeps going off and on with a message “no time information”. Another device connected to WI-FI still isn’t working.

Have been billed for a couple of these visits - very frustrated!!

I can’t get an agent who can help me put back my service the way it was before an agent changed it. No one can seem to help me. Aggravated.

Comcast has been overcharging us for 4 months with cable when we do not have any cable they refuse to credit us back what is owed we only have internet and a flexbox when we call customer service free time you keep getting the runaround the supervisor was an idiot.

I've advised people to be careful when speaking with Comcast Xfinity. Their Representatives have a tendency to lie. I was assured we would keep the same services and same internet speed but our bill would be lowered if we did autopay and paperless billing and there was also an additional $10 promotional discount per month.

When I spoke to "Vanessa" yesterday, it turns out she just went ahead and downgraded us. She told me she didn't have an ID number when I asked . I found out today that they all have ID numbers and need to provide them when asked .

The rep I spoke to today asked me who I spoke with yesterday because that person never even bothered to put their name in and there was like two sentences of notes on my account. Spent an hour on the phone for absolutely abysmal customer…

over the past two years I have had intermittent Internet connectivity issues. Today a Comcast technician came out to troubleshoot in the system he found a couple of things number one the original installation technician used improper connectors in his installation he connected the devices with the satellite connector versus the Comcast connector.

The second thing he found is that of the five boxes we were renting only four were working because the original installer never install the fifth one. When I called to complain that we had been charge monthly since insulation for five boxes, the clerk told me that regardless of whether or not the box was working it was something that I was renting therefore I had no recourse.

She stated that if I had discovered that the fifth box was not…

I have mobile service through xfinity And I pay for an insurance plan for mobile devices for 2 years 1 device needs to be replaced due to accidental damage pull damage and I am getting the run around from customer service saying they will not do anything because the device is under warranty Worst service ever I'm going to cancel my entire xfinity package any package because the service sucks

Good evening,

My complaint is about Xfinity process and service! I have never been so stressed and frustrated with a process or service before in my life. I am currently in process of moving and my stress levels are already high, well you can add on what Xfinity put me through today on 7/18/2022. Due to Xfinity piss poor process and service, I was in levels of stress and frustration that for the first time I voiced my frustration. I don’t do that. So my complaint was in particular to someone who I called to transfer service to another location on a set date of August. I come home from work to continue my exhausting fortune of packing and getting prepared for my move. I come home to find out my services have been shut off. I contact customer support to resolve this issue and I am about as…

As I'm trying to explain my situation to the customer care she hung up on me and refused to allow me to speak to a supervisor. I had to call back a second time. This took place July 7th the last person I spoke with finally helped me with my situation.

Very unprofessional of someone to hang up on a customer who pays an awful lot of money for services. This makes me feel as if I need to go to another provider especially if I'm paying this kind of money and to be disrespected it's not OK

Comcast dug a 4ft x 2ft hole in my front yard over three months ago. They left four large orange cones some ragged tarp and a diamond shape piece of wood over the ditch who h does not even cover the entire hole.

I have called over five times to rectify the issue . I ha e been given repair order # only to call back and being told there is no repair order. Needless to say this is an eye sore to my property and a health hazard with stagnant water I have been customer of Comcast for over ten years, but I can not continue with a service that is so unresponsive.

I live in a community with homes valued over $500,000 i have lived with this eye sore long enough.

I had internet and TV installed on May 9, 2022 and it hasn’t come close to working properly EVER, and I’m unable to get any resolution through your non-English speaking service reps. I can’t stand the negativity any longer and hate my decision to switch from ATT to Xfinity!!!

00, both of this payment were made in the same week, I text chatted with you guys online agent, twice, thinking the problem was resolved and it's not, and my service constantly keep being interrupted, my chats are being recorded, and they won't let me speak to customer service, my issues shouldn't be talking to no robot, or texting no agent, because clearly nothing is being done, I even ask to have a call back I got no call back, this service is horrible, especially if it's you guys fault on your end, you guys need to find a better service, for your customers, so

that we can get a better understanding of our bill, that way we know exactly the problem and how to fix it, not talking to no robot

Contacting a live agent is substandard. I just spent one hour and ten minutes with automated info, being cut off, talking to an agent, another agent breaking in, being cut off and finally reaching a live agent. This is normal practice for this company.

My business was completed after much aggravation and I am hoping it was done correctly. Another server is being welcomed in our area and will be an excellent option!

In an attempt to purchase internet and tv, I called x finite. The rep began to ask me what I liked. I said was internets speeds do you have, again she said that will take longer. After 5 minute she said 50-1500.

But again it took her minutes longer before she began to tell me 50, 100 but waited and said that to kid would take longer. Before I asked the next rate, which I would have taken and the station packages I hung up.

This was the worst reps I ever spoke to!

Also it convinced me I would never consider your company for any type of service at any price!!!

I've been a customer for over 6yrs and have never had an internet speed that I have been paying for. I have the top tier and always have. Technicians have to our house 8+ times and still our internet has failed.

A tech came out just yesterday and said he found to problem with a splitter. I knew he was smoking dope because everything has been changed out several times. I've had the trainer/expert and still I have a very slow internet speed.

This morning the day after service I was on a VPN connection with my company and was unable too hold enough speed to use a software program. It constantly showed "not responding" I checked the speed and it was 27mbps.

I'm feed up with all the bull shit I've been given with no results. The last thing I want to do is go with AT&T for they are worse than…

Your customer service is the worst that I have ever dealt with. Every time that I call all your automated answer service wants to restart my modem. Even though there is no technical issue. You have representatives that speak and I can't understand them because of there accents.

I appreciate the program that I have with you. But, it's getting to the point that's it's not worth the headache of dealing with your customer service.

When we signed up our cell phones and switched to Compast we were told everything is the same as Verizon. That turned out to not be true. We now have to "turn the roaming feature on when we leave the house and back off when we get home" per your agent to keep from receiving additional charges.

Every month now we get a notice that we have used our data before the end of the month and incur additional charges, especially if we are out of town even in the same State. Anything to add additional charges to our account is the moto of Comcast.

We were reluctant to put all of our internet and cell phone with one carrier but their offering was "too good to be true" and as it turned out it is. Congratulations you got us again. How sad.. Lies Lies and More Lies from Comcast.

We have to call every…

I purchased a phone from Comcast on March 30, 2022 which I received in April, everything was fine and then on June 8, 2022 I hung up from a call and went to make another call and was told there was no Sim card in the phone and of course there was, the same one that was in the phone when I received it and

the Sim card had never been a problem, well from June 8, 2022 up until now I have not been able to make a call or anything else on my new phone. I was forced to find and lucky I still had it, an old phone I used to have with Verizon, had to activate it and no way to call Verizon, went online to contact them no luck, had to take the old Verizon phone dial 611 and

finally after 3 days got someone at Verizon to activate the phone, it cost what you pay for a new account and then began the…

My complaint is that for being a loyalty customer which has been overlooked I suppose. After more than 48 hours I my self Freddie Johnson has used your services for years passed as Comcast, now that only the name has changed.

Why should it be after technically your technicians that came to my residence left me without internet services for this amount of time. Internet services down that's all WOW!! couldn't be locate the problem and new that it's a cable concern. Why?

I Been Left Out Hanging, No Security Cameras, Streaming for TV, Use of Computers. More!!!

tech changed my cell and landline # without my permission and I was connected to verizon problem line and for 3 days could not use either phone. Your quality used to be decent.. this is fraud.

Look the first time when I apply for Comcast Internet cable and phone they took my information to the phone and they’re not even three weeks later they use my credit card to get furniture they stole $4899 today which is June 26, 2022 they took money out for my phone without asking I don’t have it on auto pay or anything you’re Nothing But Thieves Yeah I need to put my money back on my card because the FBI is involved already and so is my lawyers so do I need to put my phone thousand $4899 backAnd they put the money did you took out of my phone because I did not put auto pay or anything are you doing is taking money from people if you’re gonna get sued

My service includes free Peacock Premium - Doesn't work - called 14 times - put me through the same process every time - stuck in a loop that won’t stop and they tell me that that is their process. - need a Davy tech but tell me every ( remember 14 time) that it will be escalated and be fixed in 4 hrs (14 times!!!).

HELP

Number one your agents does not know what they're doing number two I've been on the phone with them for 9 hours for 2 to 3 days I had three phones I had to return the agents could not get the phones working I had a supervisor last week June 14th or 15th name of Ryan he saw on the computer that I had a hard time and he granted me two visa cards and he told me I would get them on June 21st or 22nd have 20 22 then they didn't come then I had to call again and

I was using my government phone the only phone that I have I had to speak to a supervisor Elizabeth I told her the problem and she would not expedite she was saying all these things that I don't see a Ryan's name in the computer and I says well I've talked to two of your agents for the last 2 days they said it was mailed out the 21st…

To Whom in Charge of Customer Service at COMCAST. I just want to manifest my total disgust for the way you treat customers. I have had several issues throughout the time we have been having a relationship. A relationship primarily due to fact the condominium has entered into a contract with Comcast and I, indirectly have no choice but follow it.

In any case, the current series of events require an explanation, an apology and an adjustment to the billing as I am paying in advance for a service I have not received. • On June 15th I received an e-mail from Comcast stating in summary: “Getting our network ready for next-generation Internet speeds …Our most current information has us starting work in your area on 06/22… • On that very same day, June 15th, the internet and TV started faltering.…