Comcast

I requested service all equipment and tech was sent out new line was buried had service Up a running received email from response xfinity they need documentations I summited Lease ID utility bill bank statement. They accused me of altering doc and said I was Related to pass tenant who had a balance Pending all because I share same last name I gave them everything they asked this is completely unacceptable I will be contacting my attorney to the discrimination and accusations

After being away for 6 weeks and not using any of my services, phone, internet, TV) I returned to find that an xfinity TV box has damaged my TV by blowing out my HDMI-1 input. Following technical support instructions I first went to an xfinity store to swap out the bad TV box. When that did not solve the problem I was told a service call was necessary. A technician came and swapped out the box again then told my the HDMI input was bad and had to connect to another input on the side of the TV. Today I got an email indicating I was being charged $100 for the service call and no mention of the damage your equipment made to my TV.

My bill had been going up before I left on my vacation because I was losing certain promotion discounts. I spent 2 hours on the phone with different agents…

Without permission comcast removed hbo and max, sent us a new modem and added charges to our bill. Our bill should have been lowered to $272 since in your agents words "we are good customers".

Also, for 4 days i was unable to access on demand. Ive spent 4 days on the phone and nothing has been done. Absolutely the worse service. I want a call @8564496876 or the house 856-582-8199 tomorrow meaning Wednesday. So in conclusion an email confirmation sent showing our new monthly bill, hbo and sho back on our package and HITZ as well since that too was removed.

No one gave permission for any of this

I have been with this company for years and have never had to complain my account was always correct I have always been in a contract that way I knew my bill wouldn’t be tampered with So I thought. 00 a month plus I was approved for the low income plan and I swear every month I have to call Comcast my bill is $100 $79 or $80 every month and

for some odd ASS reason they can’t explain I called my low income customer service they are constantly assuring me that I have not been dropped but Comcast just can’t explain this mishap that keep occurring every month So yesterday I canceled my contract plus I’m left with a bill that never should have occurred I am hurting past my heart because I was considered a valuable customer and I really need my internet but

I refuse to keep paying all this…

As customers since 1994, there has been a SIGNIFICANT deterioration in internet speed, and customer service. Our plan includes TV and internet service/250 mbps. In recent months our speed has been throttled down to 4-8mbps. A recent call to customer service took me through 4 people clearly not equipped to handle technical issues.

I was told a falsehood by the 4th technician that it would take 5-10 minutes to do a troubleshooting scan. That was total BS! In the past it would only take 30 seconds at best. So while I'm waiting, this 'technician' is using the wait time to try to sell me an upgraded plan, switch my cell phone to Xfinity, and buy other services.

Telling him why would I want to get in to another 2 year contract AND add my phones to a service that already sucks, and is clearly…

My name is Philip Clore I am HOA President of the Creekside Overlook Way Association. Your installation service technicians left unburied cables across our property. The cables run from your box across the back of several of our residents townhomes.

This is a danger to our families. What can immediately be done to rectify this situation? I can be reached at 404-980-2070 Thank you

For THREE days I've been trying to get my current mobile Xfinity mobile number ported/transferred to a different service provider due to my relocation. The request was submitted to your customer care division on 06/08/2022 and it's now 06/10/2022 and I'm still waiting for the action to be initiated which will allow the new carrier, T-Mobile, to add the number (202-415-7922) to my account with them, Each time I call Xfinity I get a different story of why the action hasn't been initiated.

This is no way to treat a customer. My next call/compliant will be to the corporate office as well as the federal agencies that oversee consumer affairs and telecommunications. This turn of events has definitely soured my opinion of your company.

AND YES, my account with Xfinity is current and up-to-date,…

I have a defective modem. A service guy was sent to replace it. He came with a modem but refused to install it unless I bought cable TV. I only have and want internet, not cable tv.. the modem has been defective for a week now and I will be taking my internet business elsewhere.

I contacted customer service and the issue is still unresolved. 15 years I have had Comcast and now I want to leave. Lousy service and supervisors who will not speak with me on 3 separate occasions has me fed up with Comcast.

Sattelite internet is my next option.

XFINITY/Comcast is the absolute worst cuz Moana-even worse than AT&T which the worst than the low AT&E. Looking forward to Verizon is in our area for Internet-I have them for my cellphone and they are more customer oriented. Each person I have contact with have different answers to any questions we should have. I dropped the TV recently because not only was it not dependable but as per a class action law suit I’ve been asked to join. All the extra fees which are a total rip The “other fees as well as broadcast fee and sports fee. Three added fees-one is done bogus tax. When the service goes out (frequently) we still get billed the full bill. I will say 15 years ago it was great service but not now. Sadly, it appears that these foreigners read off of a script.

I’m really disgusted.…

Im not sure who was driving your truck in indiana on 6/5 @ approx 5pm but whom ever it was needs to learn to respect fellow drivers and drive more careful. Im sending a photo of the truck plate and truck number.

Im also attaching 2 videos from my dash cam (time is off by 1hr due to time not chaged at time change). The driver of your truck u will see by the rear dash cam video that he was near the rear of my truck and PURPOSELY SPED UP to pass me on the right when my lane was ending and i needed to merge to the right.

The front camera footage shows he practically took the front of my truck out making sure he was able to get in front of me, u can also see that after he was almost passed he in turn hit his brakes. I dont know if this is how you train your drivers but someone could have…

The most completely dumbest feature on your streaming app. Is when it asks if your still watching . It always asks when you in a middle of the mist exciting or important part of the show! Why can't it wait until the end of the show to ask if your still watching the dam program!!!

Never been more frustrated when it asks at the highlight of the show your are watching!!! Can you fix that?? It would only make more sense and would be polite to wait until the end of the program to ask the question!!!

No one likes being interrupted in a middle of anything.. it called good manners and s Educate! We should be taught that as we grow up by our parents and elders.. what has changed in business?!?!?!?!?

Terrible customer service, even worse wait times

Good afternoon ,

I am writing this to put in a formal complaint regarding my internet service . I live at 22 Burt st, Acushnet, Ma 02743 . Moved here July of 2021 . Since then I have had several service issues with my internet . Technicians have come out to my home several times . And now again they will be here Tuesday May 31st. My internet has been down since Friday May 27th . All the trouble shooting was done with out success once AGAIN . My wife works from home at times and Friday was one of them . My security system does not work without the internet either . The modem for the internet has been swapped out 3x already . I pay enough money to Comcast and expect better services than what I am getting. It has been a nightmare. Unfortunately our hands are tied of finding another company…

I've been trying to deal with Case Manager, Executive Customer Relations, Jennata R, and she does not even think one word of what it have told her and have any sense of comments related to my continued comments. ESL04176821, ESL04174984-JR Comcast should be ashamed of such treatment.

basically her comments are canned email and keeps adjusting distance from plant to my house, and costs. like 50,000 plus. SERIOUSLY. she wants me to go away. and my neighbor has service already. we both live on 22 acre lots.

my neighbor has new house and was going to run that new house and was to far from plant, so they ended out adding service telephone poles at no CHARGE. and even letting Jennatta this, and she AGAIN doesn't recognise that.

her head is somewhere else, or who know what. this will be…

I have been calling comcast to set up a time to come abs buried my internet line. I have set it up 3 times with comcast customer services. They have told me they have set it up and all but nothing has been done .

This internet line is causing an issue for cutting grass and trip hazards for my kids . When is someone going to come take care of this ?!

need to talk to someone who will help me with billing and not call me a liar

Iam fed up with them trying to double charge me for MLB extra innings early birds . And I pay way ahead of time and my parents do it with their credit card and I pay my own bill for the following month with my own bill and

now Iam sick of dealing with you folks so now Iam going to my lawyers and let them deal with you people . And Iam not paying one red cent more than I owe and Iam going to go buy a thing that goes in back of tv and get all movies snd sports you guys just like ripping people off Richard D antone

After having to call multiple times to get by the computer to speak to a human he HANGS UP ON ME. He was trying to help and I informed him that what he was saying isn't helpful. He kept giving the same advice and I said this is not helpful and he hung up!

I have been a customer for years and just bought a second home. I will pay twice as much to be treated better. This was a disgrace!!! I would appreciate a response.

Every yr I get MLzB extra innings early birds and I get double charged every time and I use a different card at a store in Williston Vermont and I get a bill after that trying to double charge my bill and Iam fed up and going yo Bernie sanders and my lawyer .

And they are saying I owe more money than what Iam suppose to pay and I have proof I paid on time every month snd Iam not paying one red dime more than I should pay and my mother had the credit card statement that I used and Iam going to take legal actions if this doesn’t get fixed ASAP

I run my business from home contacted xfinity on Sunday that cable was on ground bring bucket truck. Tech came no truck he called truck said he would be here in 45 minutes never showed. Had to contact again and earliest another tech can come is 20th.

A week with no service has cost me a lot. Can never speak to an actual person .

I have a safety issue that I need to report and I cannot get through to report it because I don’t currently have an account. This company’s customer service has routinely sucked wind and they will not fix it.

I am writing to express my utter frustration with the lack of service I have received regarding the voicemail issue I’m having with my cell phone. I have been calling since March -- called April 30th and again today. I indicated to your staff that my voicemail is not working, when people call it says my voicemail is full, however, when I try to retrieve messages it says there are no new messages.

A representative I spoke with on April 30th, told me that my voicemail was not set up. He transferred me to the department that trouble shoots these issues. The representative I spoke with in the trouble shooting department told me he fixed the issue and to reset network settings and then restart my phone, that did not work.

I called back, the next representative told me to reset my network…

Horrible. Trying to transfer number from my old phone to their service. I’ve called 6 or 7 times with no luck. I’m canceling. The people that are supposed to know how to do it do not know and they make you do the same crap over and over. Their internet sucks too.

Use some Americans to speak with when there’s a problem. What the heck is wrong with companies outsourcing to other places. One technical group, I think called tier 2, is in a room with tons of people talking so loud you cannot hear anything.

We can’t get internet anywhere else here unfortunately. Xfinity or Comcast’s or whatever sucks ao bad. Internet is blotchy. I have always hated them and now since I moved I’m stuck with their crappy service. They need to just give up.

No name change will fix their horrible company.

Absolutely horrible experience! I have been trying to get an unlock code email for 29 days now with 4 attempted calls and empty promises. My Mom is trying to switch carriers bc she moved out of Comcast area. Not only will they not provide an unlocked code but they have charged her over $600 dollars in 5 weeks. ever helps.

I am at a loss of what else to do and my Mother has shed many tears over this greedy ass terrible company! This has become a part time job just trying to get them to cancel her mobile service and release the unlock code so she can keep her newer phone and get new service in NC.

There has to be something I can do?!!!! HELP

We signed for internet service from Xfinity in Fort Lauderdale Florida in March, 2022. When the promised browser did not arrive, I called and spoke with an agent and she sent out another browser. The agent said that she would turn off access to the missing first browser. Now Xfinity is billing us $4.66 for the missing first browser, the one which never arrived. The second browser came, was set up and is working.

Our account #8495753105552169

What are we paying for???

have been trying to set up account for internet essential plus because I qualify for the program, I spoke with over 12 agents 9 from the Philippines 1 from Jamaica and 1 from the United States. every one gave the wrong information on the program I finally got another person in the United States and asked that my service be put back to the original state I had.

I been on the calls with Comcast for 8 hours to get this resolved. Still wasn't resolved, was told I needed another modem got that modem prior was told I had the wrong one, then was told I couldn't get the program because I already had service then

told by another person that all they had to do was remove the service I already had replaced with the program but now the service needs to be close down. There been so much I decided to…

I have had poor customer service from Comcast for many years. It has gotten increasingly worse. ( We are not alone read the reviews) If you contact customer service you go through a series of queues in which you have to provide information.

Once you do you are prompted by AI and automated systems in which you cannot make customer service contact with a live person until all options are exhausted and AI cannot help you. Then you will get a call, if you are lucky.

You cannot call directly any more. It most likely will be an outsourced foreign customer service agent that speaks broken English. Last month after ever increasing monthly cable bills and having multiple sport package forced on me I rebelled. After about 1 hour I spoke to an agent.

I have her name and time and date. She…

I call to reset my name and password I spoke with a comcast agent his name is Rich. He ask me questions and he was in the hurry to get over changing my information he was asking what name to put on my networth and he was asking to give him my password I did not give him any of my information do you think that is necessary to do that. I would like too speak to a comcast supervisor please contact meat 575-249'8799.

I have had trouble with Comcast for over 2 months. I just spent 2.5 hours on the phone and they then disconnected me!!!

Customer Service does not review the account(s) thoroughly; Broken equipment is not replaced with the "correct" equipment; Charges/fees (shipping) applied to bill for unusable equipment or equipment shipped in error; Poor service overall; constant disconnects with cable/internet.

It’s impossible to speak to anyone about a problem. Anything outside the normal items gets put in virtual loop forever. Very frustrating.

I preordered a brand new iPhone 13 pro and I open it brand new and the phone was locked! I can’t even activate my brand new phone! It Says the owner had locked it it shows an iCloud email address and asks for a password!

This phone should have never been touched before and it’s locked! I have went to Xfinity stores, I have contacted x finite through calling, chat, and email! I have contacted Apple support and nobody will help me with my phone!

So I have been stuck with a phone I paid 1400 dollars for back on septmeber 22 of 2021 and I have been paying monthly service fees since then also! And I can’t even open my phone! So in order for me to get a replacement I have to file a claim!

I cannot file a claim because the cannot find my account through a phone number because I never got to…

Last week I was talk into buying a phone by One of their agents who assured me that it would be completely free with my broadband benefit, and that the money I paid for taxes would be refunded to my card. None of that was true and I have to return everything and get a refund.

In the process of that I've been hung up on twice by customer service had two chats where they just didn't respond for almost 10 minutes. There's no accountability they can do whatever they want. When I attempted to report those interactions I was blown off, twice.

I have called for help! I can not understand your customer service in Pakistan or near there! I have been into the local office "NO HELP"!? I need help, I'm being charged for TV I do not get from your company.

I have bee with DISH NETWORK for over 32 years. 00 a month and I do not have that service. I have asked for a credit to my internet account and I have been refused?? HELP!! ACCOUNT # 8155600020449313. As an investor also, I wish to let an executive officer know about this.

Called about the amount of money I’m paying for my services and after spending over an hour on the phone they couldn’t do anything to lower my plan or offer me a promotion like they do to all new customers.it’s sad that I’ve been with Comcast for over 15 years and they don’t take care of their loyal customers. I will cancel my service shortly since I can’t afford it anymore.

You have a monapoly here and you wont even run lines to people that need your service.

I believe in November actually I'll start now in March when I had broke up from my long-term relationship and I had nowhere to stay I had stayed at the scales that I know her name is also Stephanie as same as mine and I was going to stay with her for a while but I only made it like 2 days and I had transferred my Xfinity over to her house and I ended up going back to where I was staying before until I found a place and

I immediately transferred it back but the account keeps putting it back at her address but either way in November she her name is Stephanie Leach 219 Hastings Flint Michigan 48506 she sent herself an invite for a friend to my account because I had made the password in front where even though I had changed it she she had my phone number and she actually on my ex was going…

We have had Comcast/Xfinity as a cable TV provider for over a year now and have had one problem after another. We have both hardwired and wireless boxes on different TV's and neither work well. I have to reboot both the wireless and hardwired cable boxes regularly after turning on the TV and getting a "no source detected" signal.

A month ago I turned on the TV connected to the wireless box and the picture was frozen on the screen, nothing short of unplugging the cable box would correct. it. And when you do reboot or unplug the box you then have to wait for it to reboot which can take minutes so hopefully there's wasn't anything you really wanted to watch.

Other issues; it takes forever for streaming services like Hulu or Prime Video to load, the voice activation on the remote doesn't…

It's happening again! Comcast doesn't hear what I am saying. "I am a disabled senior woman ,66 years of age always s living on a fixed low income. " Since I signed up w/Comcast I have always and only have the basic TV cable. That's all!

I don't watch 30 channels. The most I may watch in a day w/anything interesting are 3-4. If that. The rest of the channels are paid commercials or very boring shows. 88. This is Ridiculous like a Sin! I can't even watch a good movie channel.

Why are you doing this to a loyal customer-Me and many other people feel the same way. I can't understand why you add on all these fees and charges. Leave the monthly payments alone. The most I…

I believed this a complaint that i sent went directly to Comcast but i see it doesn't.. Your site is rather misleading. What i sent has my name , address, phone number, etc so it BETTER NOT be posted on this page

I give you an outlandish amount of money every month. Have for years. Then I find out that you donate tens of millions of dollars to political campaigns, and candidates who support bills and actions that would directly harm our nation.

I am canceling my service tomorrow, and I am going to show any who will look at the donations you make. In a year, you donate more to Joe biden in one year, than I make in 25. This is disgusting.

I called to cancel the account because I was moving. The Comcast representative tried to sell me different packages. After every sales pitch I told her I wanted to close the account because I was moving and that I hated Comcast.

After the third attempt to sell me their garbage I told her to close the account and if you try to sell me anything else I will hang up. The Representative responded, "It don't matter to because my phone will ring again".

Then she went into another sales pitch. I hung up. I sent a prorated bill. Now they send me a bill for the rest of the month. The people that bought my house tried to get service and they were told that service was already connected.

I only had internet service not the TV service. Comcast is the worst company out there. Comcast must perish.

Called to Downgrade service they sent me new box. Followed instructions hooked up won't work. Called customer service they said i was sent wrong box. Requested tech to come and hook up right box wanted me to pay for your mistake.

Had to hook up old box. Comcast sucks.

I applied online for the essentials program. I got approved and set up an appt for 12/20/2021 between 10 and 2 pm. I called on 12/19/2021 to see if i could connect to hotspots until my appt got here. When i called they advised me they had no appt for me and none of my info was in the system even tho i had a confirmation numb.

Upset, i continued the call and was advised i could pick up my equipment the next day. Then before call ended was told there wasnt anywhere in my area that i could get equipment from that it would be shipped to me in 3 to 5 days and i couldnt use hot spots until i got my equipment.

I called next day to see if anyone could help me get equipment sooner or if i could use hot spots again because i had orders due n was far behind. (I use a machine for my crafting…

I got charged for 5 months for non-service. I've attempting to set up internet service since Aug 2020. " Every month I have to call them to credit back to me and ask for an update when they will send someone out to connect my internet service.

After 5 months, I decided to cancel due to the non-service. I've believed I've been patient with them thus far.

However, instead of apologizing to me, Xfinity will charge me an additional $100 for breaking the contract which they did not fulfill in the first place, and will not refund me the full amount that I've paid via auto payment. In total, I've paid over $200 for no service.

I am trying to talk to a live agent about a complaint I have and nobody answers it just an automated service that works like crap

They closed my email account without my knowledge or permission I've lost access to sensitive legal and business documents that I need to retrieve!!! grchambers8777@comcast.net, no one will tell me why they made me take a new email address, and have not been allowed access to the emails in my original account!!

Very rude people was offered multiple offers about my bill to turn service on service was turned on only to be suspended the next day one employee told me agents were helping get my service on but actually lying g to me just to get me off the phone how rude and demeaning to talk to a customer like that and I've been a customer since 2016 now thinking about canceling service

One month ago I was told me Internet only cost inside my bill was $106 per month. Just now I am being told that my internet bill is $60 per month. This is all by chat. It is impossible to actually speak to a person or as we use to say a human being.

I wish I had an option but where I live Comcast has a monopoly. Comcast has the worlds worst customer support. I have no idea what to do to get some resolution to my problem????????

You have the worst customer service ever !!!! your service stinks !!! You charge way to much money!!! The only good thing is all the guys and girls that perform in home services!! Half the out sourced calls are people you can not even understand !!!!!!!!!!!!!!!!!!!!!!!!!

OMG lets not forget that stupid recording that requires at least 20 minutes (of who the hell knows what) to even get to a real person!!!!!!!!!!!!! Time to rethink you company boys and girls or HELLO VERIZON will be the new saying of 2022