Comcast

: CR008748161; CR009911859; CR011017426: Advanced Repair Team never called as was promised. Today Adam scheduled a home repair Tech. Spent over 2 hours with Insurance claim trouble shooting! only to be told a Fax connection from my phone to the Computer was what is needed. Your expertise at Comcast.

Adam was very polite and helpful! You have to do better. I need to come off my lazy self and look for a better service, but I await Saturday repair date! Wake up America! Don't let us loose it completely! Lystra Brown 954-649-2584

Installer truck #591 old truck #5291 Installers home address is 221 N SUTPHIN ST. Middletown, Ohio. 45042 This son of a bitch is guilty of voyuerism. His old truck showed up beat to pieces. He hid the truck, they towed it.

He got a new truck and it has already been beat up twice now. I'm not his only victim. This bastard needs put in JAIL. HE HAS A SERIOUS PROBLEM. CONTACT ME OR IM BEATING YOUR TRUCK UP TOO!! 2 YEARS IVE BEEN DEALING WITH THIS BASTARD. VOYUERISM!!!! HELP ME PLEASE. I have pictures!

Nothing is easy for customers. You make everything as difficult as possible. Trying to reach a live person to help with a problem is next to impossible! I’ll be getting rid of a lot of your services and going to Roku.

I watch more Netflix than Comcast. I can watch what I like minus all the trouble you give. Your black remotes suck. I’m sure you stopped making the gray ones because the black ones make things more difficult for the customer. Take lessons from Amazon!

horrible horrible horrible product. not a company, but a total scam agent. pure trash and that is insulting trash. won't and can't solve problems. refuse to credit account when problems reoccur and reoccur. 1 star is 100% too many stars.

skunks with diarrhea squirt out a far better product.

Your automatic service stinks. It would not let you to reach a live person. The only way to reach a live person is to say that you are a new customer, although I am not. This is the worst service among my utilities.

Shut off my cable service during pandemic and turned it into collections and Comcast was not supposed to cancel cable nor wifi but as always they do what they want

I called 8775767172 and waited for very long to get answered and the service guy just hang up on me after I explained my question to him for about 10 mins.

I’ve had all services going in n out over 3 months. Been stood up on appointments 5 times. Techs won’t run temp lines as appts called for 3 times. A lot of wasted time on phone calls and in person.

After 25 years of paying our bill We terminated our TV Service with Comcast a year ago because the cost kept going up and we were told at the time that we could keep our email accounts thru Comcast indefinitely. All of a sudden We are not able to get into our accounts.

I called CS and got a woman who took 30 min to tell me she had to pass me to security. When the phone picked up I was asked if I wanted to speak Cantonese and then spoke with someone who did not work for Comcast.

I called back in and went thru all the verifications and got someone new. His name was Donald. He said he was going to pass me to someone named Rose to explain my sevice had been discontinued and we owed $72 which we never got a bill for. Then we were disconnected.

So I called back again and went thru all the…

Dear Executive,

This is with reference to my Comcast account I am here by writing this to bring into notice that few days back some person called me and claimed that they are handling corporate account on behalf of Comcast .The person was able to ship the xfinity modem to my mail address and also accessed my account and added his card into my auto pay section that made me believe him as someone who may be authorized by Comcast.

Given the person had access to my account I happend to trust the person and sent 703$ into his account using the below email address on 19th July billing@asmartit.com

He made a payment of 60$ and 40$ using his auto pay card on 28th July and upon enquiry the Comcast billing department confirmed the payment went through. But Later today I found out the that I had…

Every month I have some sort of tv issue which requires you to restart my tv in my bedroom. It never involves my tv in the living room. I’m sick of this. I want to know why it happens so often and would like it fixed.

I ordered my equipment online and spent time chatting with a representative. I confirmed that I could pick up my equipment versus having it shipped, it was shipped when I was 40 minutes into a drive to pick it up.

I confirm during that chat them one of my TV boxes would be wireless. After an hour on the phone trying to reach a real person I finally found out that they sent me a wired box. I was told that I could go exchange it at the local Comcast stores but that they only had three left so I had to go right away.

I drive 10 minutes away only to find out that they are indeed closed! I have been told that the wireless bags will be no additional charge, at this rate I am assuming there will be a charge. And, to top it all off, the box it was sent to me look like it then vomited on and…

I’m very upset the the service or lack of service I’ve received from your company. The start off I original set up service in October and after being told that my existing equipment would work and that there was nothing else I needed to do as someone would come out to the property to make sure everything in the side would be fine and

I would then be able to start using my service. Well I waited still was no service I called spoke to several reps and then finally got to a rep that told me there was never an order placed and that she would take care of it.

Advised her of the equipment I had and was assured that would be fine. Several calls and months later this year to be exact my husband spoke to another person and was told we had the wrong box and now would have to pay for this equipment…

I went to the office in Greenville Tennessee to check on internet and tv services. After I paid $50 I was given equipment and was told how easy it was to do self installation. We spent the next 72 hours on the phone with tech support and still no service.

We returned the equipment and was told that the money I paid would not be returned as we had service. I said we never had service and was rudely told to leave the store and my husband was threatened by the manager.

This company is as corrupt as they come. Stay far away people.

I am a business owner and I have had Comcast service attempts to resolve issues. No one has gotten back with me. I even called cooperate to reach out for help. This is very unprofessional especially since installed Comcast service into 7 of my facilities.

Please have someone reach out to me

I order Xfinity internet service only to find that I need a tech to come to my house to the tune of $299 which I don't have. That was one day ago. They made me pay $130 to simply cancel the service. That is so unfair.

My name is Glen Holcomb 713 W. Paterson St. Flint, MI. Can somebody help me with this, please.

, Apt. 321, Scranton, PA 18508 and have received 0 mail from your company. I have even visited the store where I was assured that Comcast is sending it. I receive all of my other mail. I was told by the Post Office to go to Consumer Affairs or, perhaps, go to the local Agency on Aging.

I am not a happy camper. Send a monthly bill through the mail-please.

I feel that my signal is weak. The picture pixilates so much that the channels I used to watch are now unwatchable. This has been going on for 3 or 4 weeks.. feel free to call for more details. 561-251-4552.

Thank you for fixing this. John challis.

I had an appointment for service on July 3, from 8-10AM....no one ever came, and I never received a phone call. Very lousy service. I would appreciate an explanation

i dont think this company deserve even a 1 star. i been dealing with them for the last two months since i moved out the apartment and disconnected the service. i used the internet service for the entire year of the contract and someone somehow changed my contract without my permission.

this was a person that answered the phone overseas and instead of helping me with what i needed she terminated my contract and created a new one. i call comcast everything looking for answers because they keep taking money away from me, i been to the store 3 times with promises that they will help me.

No luck, the people that answer the phones are extremely rude and now here i am sick of dealing with this, i lost sleep and is messing with my entire life since i lost my job and xfinity want to destroy my…

Have had poor cable service since Jan. Calling intermittently to get help. By April people started coming out, but either not doing any work (4/28) or doing some work and saying they were going to put in a work order but didn't (5/ 22).

Frequent calls to see when the work would be done would yield that either no one put it in or no one scheduled it. Weeks and weeks go by and the damaged pedestal that provides my service is still broken open enough to see all the wires and that their connection pedestal is bent.

Called numerous time even up to yesterday.

Also tried to get reimbursed for my poor service. Was told they couldn't that a supervisor would have to authorize for more than $60. They claimed to put in a request for a supervisor to call me and they never did.

I placed email…

Yes my service got shut off but I’ve had an incredibly 2 months with much trauma in my life and you representatives wouldn’t even work with me or remove the fees associated with it. I’m quite offended because during Covid I didn’t have cable or internet for over a week twice while waiting on a tech and I still had to pay for that month of no service.

I am also paying for 6 receivers and I only use 3 because of your system. I don’t understand why your company expects me to do these things for you but but when I stand in need of assistance or a few extra days you seem to have forgotten my loyalty.

To whom ever gives a damn:

I have been trying to get my pedestal fixed that provides my cable since April 24, 2021. I had people come out in April and May. I have called numerous times and was told a work order was placed. I had someone come out to my house in May 22nd. At this time, the service person came in and changed over all my cables and connections, but still saw the noise on the line. He saw the damage and promised to put in a work order When no work was done two weeks later (June 3rd), I once again called your customer service line who indicated no work order for it was placed. I asked them to do so again. I was contacted by one of your service people who said that that person didn't put in the work order only made a note in my account(June 5th). He placed the work order for me…

Good Morning. My name is Anthony Ciccarelli. My residence is 5201 E. Pebble Lane, Milford, Delaware, 19963 and my landline is 3027255265. The last 6 digits of my contract number are 31 7475.

On Monday, 6.14.2021 I discovered that certain Comcast / Affiliates of NBC, CBS, ABC, and Fox would discontinue service in the Southern Delaware market. The stations I believe are Philadelphia , Washington DC, and Baltimore and maybe one other . The remaining news stations would be part of the DELMARVA market.

I recently moved from the Phildadelphia Suburbs to Milford Delaware. Before moving I checked with Comcast to see if I would get the Philadelphia channels for ABC, NBC, CBS and Fox. The answer was yes, but in Standard Definition.

This was important to me because of family ties and personal ties…

I am a 76-year-old woman, living alone. When I moved to a condo on May 20th, I switched internet services from AT&T to Comcast, because Comcast basic cable is included in the HOA fee. That afternoon, a ($100) tech specialist, Ty, spent approximately 30 minutes inside my home and 30 minutes outside, on the phone about his recent car accident.

His brief guidance in how to use the new streaming technology ended with, “Just press the microphone icon on the remote and say what you want. ” The audio on my TV (left by the previous owners) sounded tinny with static.

He said it was probably the TV and I should buy a new one. By June 2nd, the audio on the TV had worsened. I called the number Ty had given me if I needed help. I told the dispatcher the problem and she said she would contact him to…

Some time ago I signed up for paperless billing. I never got a bill. It turned out that the email address was invalid. I attempted to change the email address but it did not hold. I finally went into an Xfinity store to resolve the issue.

They also were unable to change the email address. They told me to download the app on my phone, which I did. They told me that the correct email address would be there. It has never worked, and now I have an overdue bill which came in the mail yesterday.

I have spent the last 45 minutes trying to get help on the telephone and through the Xfinity chat. The chat tells me there is a problem and that they can't connect me. It is impossible to get a human being on the phone.

This is really the worst support I have ever encountered anywhere. I did pay the…

Comcast deactivated our Acct when they were suppose to transfer it to our new address. Can’t get anyone online or phone because Acct # shows as deactivated. Can’t get service with them. Internet and tv high and dry.

The Comcast service has been going down numerous times a day. phone, internet or TV. It is impossible to contact anyone in this company. ourages are 40 minutes

My son and I wanted to switch our phone service from Verizon to Xfinity. We went to the Xfinity store on Washington pike in bridgeville on May 20th.. My son kept his phone but I wanted to purchase a new one.

I picked the phone I wanted and asked the salesman what colors it came in. He said black, silver, and purple. I asked him to order it in purple. 25. The phone was shipped and was received on saturday. We took the phone to the store and opened it to find out it was the wrong phone.

We were told I had to activate the incorrect phone and then cancel service and send the phone back. This would have left me with no cell phone. I was also told I would be charged to cancel the service and a $35 restocking fee.

I went back on Monday and they had done nothing about my phone. I went back…

I have been on the phone with customer support every day since Thursday May 6. I get an error message saying my emails cant be uploaded. I am told the same thing each time I call. I am run through the same troubleshooting each time.

the Tech support does not leave notes from prior calls My issue has been sent to level 2 and I received a ticket number and told someone will get back to you within 24 hours. Yesterdays call support told me that my issue was sent to the engineers and I will hear from someone.

I have been told that 4 times. not holding my breath.

I have had the worst experience with the customer service agents every time I call. I was promised a discounted rate when I first signed up for the service to later realize that was not applied to my account. I called back to ask about it and they told me that I have to wait for the charge to show up on my account for them to fix it and I would need to call back.

When I called back in few weeks, they told me that I needed to sign up for paperless before 30 days after I sign up. Every time I call, I get misleading information and no one has been able to help me.

When I tried speaking with a supervisor, I get put on hold for a long time then I'm told that they will give me a call back but don't receive any. One of the supervisors gave me her call back number but when I try to call back, I…

I am filing this complaint on behalf of my friend, an older woman age 83 who has only telephone and television. Last night we had a power outage and in the morning the tv did not work and on the screen, it displayed an error message S0A00.

After I rebooted the cable box and the modem, the TV displayed the same message. I called Xfinity and the automated system did not transfer me to a customer service person. I had to deal with the automated system for over 30 minutes until I got an agent. My friend, Ms.

Woodly has only a landline and a tv. She does not have a computer or smartphone so that she can follow the reset instructions given by the automated system. Also, Ms. Woodly does not understand the technical part of her service.

I feel that is sad for Xfinity as a company to give older…

Comcast/xfinity has gotten from bad to WORST! I called comcast the other day to complain about an increase on my billing (Netflix premium upgrade which I did not make). Called their customer service who was extremely polite (as expected) and suggested to lower my bill. Since I used my smartphone to call them, the rep told me to just confirm the adjustment through my phone, of course, without reading the "fine print." Not surprisingly, a series of unfortunate events happened.

Immediately the following day Netflix (which the bill is originally incorporated into my Comcast/xfinity billing) charged a separate bill into my credit card. When I called Netflix they told me that Comcast altered my subscription and removed Netflix. I immediately called Comcast after three (3) representatives and…

Comcast called me prom8sing that Infinity Flex is free whether I keep internet service or not. Then the charged over $100 for the first month after the rep told us ghat it would be just $35 plus tax for the first month.

I changed my mind about using t he internet service. but want to Infinity Flex TV.

First they only allowed me to interact with the ai. Now they are saying everything back including Infinity Flex in order not yo pay for service that we didn't use. This is not what I was initially told. My wife spoke to them several times and was yold ty he same thing.

I made a payment this morning of almost $300 only to receive no WiFi service for what I paid for. My son has now had to miss a full day of virtual learning school because Xfinity can not send a tech to our house until tomorrow.

I called to get a monetary refund to my account for no service received & the inconvenience of my son missing a full day of school. All the customer service rep kept repeating was how I’m saving $100 because Xfinity usually charges that for sending someone out for service.

How is that saving me $100 it’s your service that is not working? I seriously need money credited to my account because I know if I’m late on a payment you guys are so quick to shut down my service.

I am very upset & aggravated with the poor quality & lack of customer service from Xfinity & no…

I receive service on a seasonal basis for our cottage renters. Normally, I would just stop in at the closest store, but with covid, decided to call in the order, and ask that the equipment be ready to pick up at the local store, since we’ll be passing by.

This was repeated multiple times, yet 2 hrs later, I received an email that my equipment had been shipped to the service address, which may or may not have someone to receive it. After 20 minutes trying to reach a representative, I finally reached a person, who certainly did not seem sympathetic to my frustration.

He seemed more than happy to let me just cancel the order, rather than fixing the problem. Eventually, he told me that I could still pick up the equipment at the store and return the other equipment, if it ever shows up.

I…

I am NOT getting the service I need regarding a billing concern. I signed up for a two year contract and was told that my bill will remain the same for two years. The payment is automatic taking from checking account.

Recently, I noticed a increase on my bill. When I finally got someone on the phone to discuss my concern, it is someone from out of country. When I request a representative from the US, I get NO one. The phone just rings or I get the automated system.

This is terrible customer service, especially for someone that is never late paying their bill. I signed up for a two year contract and was told my bill would remain the same for entire two years including any fees, etc.

I am on a fix income and I do not like surprises especially involving my finances. One of the reasons why…

I have had it up to here with your damn outages!!!! They happen at least 2 times a month and always at fucking 12 AM!!! This is nothing more than a damn computer update and we, the customers are fed up!!!!

Fed up with Paying for a dank service we don’t get. You steal hours from us. I work nights as I deal with overseas clients and I lost out on a damn raise because of your bullshit outages!!!!! This is fucking it!

I’m gettting a lawyer and filing a fucking class action lawsuit. You fuck quads are stealing from us and I’m done!!!!! Not only will you pay me and us for your YOUR damn “outages” but you’re about to pay us for work mishaps.

You don’t think this is real?? The keep playing the game. Your chat hosts don’t even speak English half the time. I’m so fed up with Comcast. But since you…

I'm contacting Fox5 News!! It's still a Pandemic and y'all don't care about none of y'all customers that are having a hard time keeping THEIR services on. People are trying to keep a roof over their family heads. A lot of people lost their jobs because of the Pandemic.

The only entertainment we have is watching tv. Y'all should be a shame for treating y'all Loyal Customers like this. Don't be mad once I reach out to Fox5 News!! Someone needs to know about XFINITY!!

I am a customer for lack of option, but now, I have several other options like Netflix and Prime, that after suffering several years with different plans, now I have a free one from your community, but even so, you can't see this crap, because they are films repeated every day and month, for years on end, you guys are really bad!

Comcast is working in my area for a capacity project after they were finished my internet never came back online tech support told me to swap my modem I went to an Xfinity store picked up a new modem tried to do chat to get it activated and they disconnected on me then I called again this tmorning and I was told must be from the outside because my modem never got signal tried to call several times to ask for an executive team got people in India a supervisor in Mexico that was rude name Samantha she told me she can put an escalated ticket for more than likely they will close it really great customer service I work from home I've had to use my PTO time so

far 10 hours I get paid $22 an hour and Xfinity can only compensate me is $20 I've asked several times to speak with a Manager but I…

Our condo association, Cape Haze Resort, 8401 Placida Rd, Placida Fl 33946, supplies our TV and we pay for it in our monthly fees. It is an annual service and renters and off-season visitors../owners use it when down. For the past weeks, Comcast is cutting channels from our service, for no reason, namely cnn, cnbc, fox business, fox news, Bloomberg etc.. Upon complaining toa few of their reps, the service, miraculously came back on for a day or two and then disappeared. We want the stations we pay for and find this unacceptable.

We are on seasonal hold on our phone and internet, which we pay. for ourselves. Television has nothing todo with us, as pointed out above. Upon talking to reps, the only answer is that we are on seasonal, yes, but not TV.ts We also use it when traveling on…

I am having an email problem....I spoke with a couple of agents last week who had no clue on how to resolve the error and both admitted that they had no particular expertise with email other than knowing what email is; that was a 4 hour expenditure of time. I soon realized that I was quite lucky since I have not been able to get a hold of anyone since then. I have called no less than a dozen times. If I elected to remain on hold, the wait time would be no less than one hour. I chose the 'we will call you back' option each time and NEVER received a single call back.

I also tried the chat function via FB (their chat bot is useless.....you can only choose among a small list of common problems), when they replied (usually an hour or two later), I received boilerplate useless replies from no…

We have xfinity tv, supplied by our condo, which we pay for in the condo fees We pay for our own home phone and internet. We are at our condo for 6 months or so and put our phone and internet on seasonal for 6 months.

We do go to our condo during the summer months for a week or so, maybe two or three times during the summer. Our TV is always on, as re the other 143 units that our condo supplies TV to.

This week, several channels disappeared, like CNN, Bloomberg, CNBC, fox sports, fox business, fox news. We tend to stream when we are on vacation in other locations, so this is disappointing since we pay monthly to our condo association for this service We spent over 3 hours talking to several customer service reps, explaining what has happened.

Amazingly two days ago, the channels…

About three months ago, I changed vendors, On my final bill it was noted that I had credit balance of $1,482.35 and that it would be refunded within thirty days. The bill was dated June 10, 2020.

When may I expect this credit balance to be honored ? For me, it is a large amount of money, and I have a suspicion that it will not be honored--ever.

I tried to get through via telephone, but the voice said my information didn't match their records and that I would have to give a second telephone number. How many people, aside from businesses have a second telephone number?

This is why I changed vendors. Please get in touch to let me know the status of this refund.

Sincerely,

Barbara K. Gricus 95 Surrey Street Brighton MA 02135 857-253-8497 Account No, 8773 10 325 1918835

Consider this as a complaint, as I cannot get a satisfactory answer. Ever since you changed the plan to 1.2TB my usage has increased and I have nothing any different than before the change. Where I sed to use a maximum of maybe 4GB I am now using 10GB and again I repeat I am doing nothing any different than before Each time I have contacted tech support or CSR I have gotten the same answer you have plenty of usage left which was not the question. Any assistance you can provide to me in correcting this matter would be appreciated.

Regards

William Cline.

I had service installed Sunday July 19th. The tech put in wireless boxes and have nothing but trouble. I have yet in 2 days been able to watch a full 30 minute show never mind a longer one. The boxes keep freezing every 5 to 20 minutes. Talked to 3 people nothing has been resolved just getting the run around.

I plugged and unplugged the boxes over 100 times had them shoot signals and still same problem. Please get a tech at no charge hard wire boxes or fix this problem I should not be charged for service I can not use Been on hold now for 2 hours 20 minutes no answer yet

Jeff Darway 100 Santee Dr Panama City FL 32404 850 532 -7475

Would like to file a complaint against a billing manager. I called from Lincoln Park, Michigan. Spoke to a manager concerning confusion on my bill. Don't remember his name but he was an Arab fellow. He was very rude, unknowlegable and put me on hold because he didn't want to handle the issue and eventually disconnected me.

The problem was later solved by another manager named Karen, who was very nice, knowledgeable and helpful. But the first manager was horrible. I am a Senior citizen and we have suffered through the Covid-19 and to be treated so badly is wrong.

I have been a long time customer and am very upset. I am glad that I finally spoke to Karen who was outstanding. But I don't think you want the first guy treating customers like he did me. I would like to have a call back from…

I want some one from comcast/ xfinity to contact me over the way you handle the billing of your customers contracts and the lack of notification when the contract ends (727-534-6170

Agent Marianna (employee #361523) was rude, dishonest and completely useless. She said she was speaking with her manager, then when I requested to speak with him, all of a sudden she can't get in touch with him / he isn't taking calls / litany of excuses.

She spoke over me with increasing volume until I had to ask her to stop yelling at me. I finally spoke with the manager and got her ID number to file complaints.