Comcast

I have contacted Comcast several times and even received a ticket number #051167579. Was promised numerous times that a field manager would be contacting me within 24hours. That did not happen. The storm caused a wire belonging to Comcast to lay on my deck.

I have grandchildren here and would hate to have them accidentally touch the wire. This would cost you more than an employee coming out to correct the problem. My phone number is 4439850702. 8432 Allenswood Rd. Randallstown MD 21133.

I experience many problems getting started. The setup was nothing like advertised. I had been given wrong television equipment, and asked to return equipment after troubleshooting with phone technicians. I talked to the folks in person and via phone, told that I would be given credit for services not provided.

Could you check to make sure credit was applied to my account? I have all my receipts of exchanging equipment. I asked that you check the record apply appropriate credit toward this account. Out of 14 days I might only received seven days of service.

I am talking about the trial period. My service was within the trial period. When it worked it was good but when it was problems it was problems that took long phone calls. Eventually the decision was determined that I would conclude…

Comcast/Xfinity service has become a total joke. They have only one service center open for one day a week in our metro area. The phone system to reach customer service is terrible. Once connected I have tried several times to correct a small issue and after call after call the problem has only been made worse.

I was so frustrated that I cancelled all cable services with them and kept only internet. They couldn't even get that right. I have been cut off once I get through to customer service multiple times. If Xfinity tried to have bad service they couldnt make it worse.

When I purchased my home in 2013 I reached out to my current provider, Comcast, to move my service to the new house. I was told this would not be a problem and made an appointment for a technician to come out.

The technician never showed up, so I called. I was apologized to profusely and was given another appointment. This appointment was another no show. Very frustrated now, I called again and was told that they couldn't service my area at this time and didn't know why anyone would have told me otherwise.

Needless to say I was upset and began searching for other providers. I soon found out that my options were limited. Comcast has the monopoly on cable options in my area. Fast forward to 2020, I decided to return to online college and really need high speed, reliable internet.

Comcast…

I am extremely upset with this company.

1st - You cannot reach anyone on the phone - the automated system you have does not allow you to speak with someone and it will end your call when you do not attempt using the automated service - AWFUL - why are you charging such high prices if you have no one to answer the phone and everything is AUTOMATED !!!

2nd - I have been out of Internet since 9:45am and it is 3:08pm and guess what there is no internet nor cable. It was suppose to be restored by 2:12pm and it is now saying that it wont be until midnight. THIS IS UNEXCUSEABLE as someone who needs to work and has to work from home during the Covid -19. I have LOST pay again since this happen 3 times last month for 3-4 hours of each day.

You cannot speak to anyone directly, you charge and…

I have called a gazillion numbers to report a line down in my backyard. It is a COMCAST line. Our electric company came out and said that it was a cable line. I cannot get anyone to come out and fix this line. It is laying in my backyard and I want it taken care of. Comcast customer service line is automated and there is not a place to report this. I am furious! This is a danger to me and my granddaughter. I am sick of Comcast's lack of support.

Get someone out here.

Lisa Hart 623 Greenbrier St Saint Paul, MN

After 45 minutes on the phone and changing the service I was given a prorated amount which I paid. They still have not adjusted that amount off. Every month I have to call and still nothing is done. Now I find it is better to do without their service than to deal with them.

They do nothing but LIE to the customer. The customer service is extremely inept. They don't even lie very well.

Technician to bury line, came to door without calling, despite being asked to avoid personal contact due our being high risk for covid-19, not once but twice and despite Comcast statements that their personnel are adhering to all CDC guidelines, technician had no mask or gloves and

also took it upon himself to handle packages at our door and attempt to bring them into our home! During this challenging time I appreciate the fact that the gentlemen is working, but for his safety as well as others, he needs to respect proper distances, follow explicit instructions and wear the appropriate PPE!!!

Terrible service, did not show up to scheduled business appt installation even though we had made it for 1 week in advance. Oncology office dealing with many sick patients and they essentially can't get anyone to help me on the phone, everything is we will have a manger call you back.

They won't give you a manger contact number. Essentially they take our money every month with no real customer service.

Installer didn’t finish the jab and left a mess.

My son had internet installed at my home so he would have a place to work during this Coronavirus. Who ever came and installed the new line to replace the line that was working. I now have an orange line draped across my yard.

Aren’t they supposed to hide the line.

Second they RIPPED lines from my home and destroyed the crawl space vent. Then they half ripped them from my basement and just left them thrown there. Then they entered my home with the Coronavirus stay order. The Address is 69 Villa Dr.

Pueblo Co 81001 and my contact is 719 3203938. This needs to be fixed and the technician needs to be fired if he is going to do poor work that affects your companies image.

I live in a fourplex, all of the comcast cable lines are running above my deck feediing the entire fourplex. I wish for the lines to be buried. I cannot use my deck with cable lines running above it .

the address is 4544 S Saville Ct, Independence, MO 64055. My number is 816 529-8748. thank you.

Comcast damaged irrigation lines, driveway pavers and used permanent paint on my sidewalk. Ticket #050627588 was submitted 2/17/2020. I was told they would call in 48-72 hours. It’s been almost 1 month and no call. They did this in mid January.

The prior ticket that was filed at that time by my property management company was closed out by Comcast. Worst part is everything I call I speak with a new person and now of them know what’s going on. I ask for a manager and they don’t know what’s going on.

They all say it will he escalated and then I never hear from anyone. I’m not even a Comcast customer. I came home from work one day and they dug up my driveway and landscaping to run a line for a neighbor without giving any notice.

There was no consent on my part. Worst customer service I…

I was speaking with an agent regarding a New Service contract and she was rude wrote and incompetent . SHe ultimately hung up on me. I then called back and was placed on a 45 minute hold when I asked to speak to a supervisor... He was as incompetent as his subordinate... he did not know his product and continued to speak over me.

It is a sad state of affairs when this is the type of person you have representing you on the front lines...

His name was Darnell Enriquez..

I would expect when a direct question is asked - one is given - not answered with another question.

This is not brain surgery and it should not be so darn complicated or convoluted. Clearly this is tricking down from the top...

shame on you

I have been trying to speak to a billing supervisor for a week and a half, with no one getting in touch . My bill Is $19.00 dollars more than I can do because I will not be able to get my heart meds. I am trying to return 1 box at $9.99 but I need you to send ups I am not able to go out because of health problems getting the $9.99 off my bill will help could someone call me between 1:00 pm/5:00 pm 517-882-3653

Comcast employee calls me to request payment that is less than a week past due. Employee tone is highly aggressive and rude when asking questions about bill. Informed employee I had contacted comcast 1 week prior to make payment and rep informed me that balance was $0 and no payment due.

While explaining to her, she continues to talk to me in an attacking sort of manner. 50 payment. The issue was this very rude employee who I asked several times to watch her tone, and questioned why she was so hostile.

I asked to speak to her supervisor and she transferred me. Her name is Alisa PE/. I was trasnferred to a supervisor who I started to explain the issue. He rudely interrupted me and transferred me mid-sentence. I am highly dissatisfied with the customer service on behalf of comcast. I want…

I have been a customer for about 30 yrs. always paid my bill on time ,some one tells me I don't owe any thing and I get a bill that I owe 2 or 300 dollars plus late fees, I do not owe comcast anything at all and need some one to check it out, this has been going on 4 or 5 months

comcast was supposed to connect internet service to our company, were this has been a issue since October of last year, our service began working on January, because out IT department did the installation for internet, not comcast, we have been getting billed there after like if the service was working.

nomurous of calls has been made to claim 3 month credit, for the service that we have not had service, of course you all know how this ended and no technician to solve has arrived to our facility, there is no office we can go to talk to an Comcast Agent...every-time we call all they did was to generate a new ticket and close the previous. its been from one agent to the other, lack of professionalism. in each ticket they suppose to explain what was the purpose of the call, but they seem to…

I always call to try to lower the price of my internet i only use internet to watch netflix nothing else i don't use television service and i don't need a very fast internet it’s been 2 years since I started trying for themand they always say that if I cancel the TV or decrease the internet speed, increase the price

I have been with Comcast for 8 years and paid my bill on time and no issues. 00 early termination charge. Unbelievable! They are saying because I upgraded my service 2 years ago it made a new 3 year contract. NOTE upgraded!

This is the worst customer service experience I can imagine. Here they have no cost to turn it off and keep me as a happy customer that would come back in a minute, but instead decided to give me a bill because they can provide service at the new location.

My original complaint to the BBB, was regarding the fact that my bill went up, even though they were taking stations away left and right. Maria Fe Tarallo was assigned to my case and explained that because I wanted to change the due date from the first to the fifteenth was part of the reason.

equipment charges going up when I'm still using the same equipment I started with is ridiculous. Especially when you consider I ordered Xfinity with the promise of all these stations, and faster internet. They've taken TCM away (which was one of my favorite stations) and lumped it in with a sports package, cause who else likes black and white movies? idiotic.

I don't know why all the cable companies plan their packages around sports channels. Not everyone watches sports. But, I'm stuck with around…

Today I received a bill which was about $40 higher than our last month's bill due to Minnesota adding more than $12 worth of increases in taxes and fees(taxes). I called regarding getting a cheaper package which promised that I could get TVLand. That transaction took about 1 hour of my very busy day.

Tonight, turned on TVLand, which was on the list of our channel line-up via email from the Comcast salesperson. That is our most watched channel so, of course, I would have asked whether it will be on the channel line-up of the reduced package price and it certainly was on the list. After a 2.5 hour phone call with tech support with Comcast, from the Philippines, I was told that we would have to upgrade and spend $40 more per month just to get TVLand.

Are you kidding me! What kind of service…

What a crock of xxxx. Bought a top of the line 4K TV. Cant watch 4K on COMCAST. Why Because the DVR doesn't support it. I wanted to finally watch something in 4K. Yesterday, Watch the game in 4K.. Made an appointment at a XFINITY store.

Sorry sir we don't have any 4K DVR's in Florida. About to cut the cord !!!!! Especially with them.

I called to have my service address changed and had some questions on why my service had to wait to be cleared because previous people who lived in my now apartment left a balance. Meet with a very rude supervisor named Patty from xfinity prepaid.

She yawned and when I expressed my concern of be punished for someone else she said it's not a punishment it something I would have to deal with. I would love xfinity to review the call a have a serious tall with this so called supervisor

On August 2, 2019 I went to the Comcast office on Emerson Avenue, Greenwood, IN, to sign up for internet service at my home, 439 Cardinal Drive, Whiteland, IN 46184. 00 deposit with a credit card and took the equipment.

I was told if I was not able to get service I could bring back and get the deposit refunded. It did not work as the wiring had been removed. 00 deposit. 00 deposit. ) I have called Comcast customer service several times, the last being on 12/4/19.

Each time I was told the check would be issued and should receive in four to six weeks…

A man called Mario in billing department and said he was in Jacksonville office told me I did not need to speak with a supervisor as they could not help me anymore than he could. I was trying to get our monthly bill down as had shot up and we are seniors on fixed income and been comcast customers for over 30 years.

He offered me a deal which wasn't good enough; I insisted I wanted a supervisor and he said they were busy and I would have to be put on hold. I said fine. I could hear him in the background talking and said I thought I was being transferred to a supervisor and he said they were busy and he was waiting for one but in the meantime he could offer me a deal.

I said no, I wanted a supervisor and he said he would have one call me which never happened. I had the name of the…

Until 2 months ago, I bragged about our cable and internet service. For the past 2 months it’s ridiculous, it can be fine and then gone completely! calling tomorrow to cancel our service. I’m sure I can find something that is better than the nothing that we have now.

Why did my Comcast bill go up again starting this year? I've had the same basic package for over 10 yrs+ now and you keep raising my rates. I don't understand it. 00 plus change now. I'd like an answer to this question please

You really need to allow for less than one-star reviews for your computerized customer service. It is a system that clearly does not respect your customer's time or concerns, and one that has such a limited capacity to understand the issues faced by your customers, that we are disconnected far more often than our issues are addressed.

You have incredibly talented employees who understand the issues we face as soon as we utter the first sentence. Why you would have us first go through the inadequate computerized voice system in an attempt to get to a live person is ludicrous.

I have been with Comcast for so many years that your account number assignment process does not even capture our account. And for what that is worth, if I have to deal even one more time wit this lousy computerized…

My experience on lowering my bill the rep missed informed me said my package of station will be the same no took away travel channel and Id channel called the next day well he should of told you sorry nothing I can do Next thing they did was disconnect my 2 recievers said I told them I did not then they put it back and charged me another 10 dollars I had to put back on I never OK talked to at least 4 of your Reps please check my account u will see the transactions Jennie Groll 4029 Konrad ave Lyons IL 60534 708-442-5276 Just want what I had in the first place Please Help

Comcast has ongoing deceptive sales practices. After specifically stating that I did not want to be put into a contract I was placed into a 12 month contract. I was never told about my data limits for my home Wi-Fi or the insane overages that accompanies them.

I’m not sure how it’s possible we use so much internet when it doesn’t work half the time. It’s insane what they get away with and they don’t care because they have monopolies everywhere! I would sooner go without home Internet then to sign another deal with these Devil’s

Too long of a situation for 100 words so doing so in parts. PART 1 Dec. 26 or 27 Had trouble losing comcast connection. Lost everything (internet & TV) Dec. 26 or 27. Tried rebooting modem a couple times = NO change.

Then did hard restart (unplug). Still NO change and no connection. Went away for a while and both back on when I came home Called Comcast.

Finally FINALLY got to a person. Told sending repair person out on Monday. , Dec. 30 Repair person came. All inside equipment and wiring tested OK. Service men then checked outside line coming to the two condos. He found a problem outside with the speed of signal coming into house = low speed & fluctuating speeds.

Serviceman called Comcast office; couldn’t help him or do anything so he contacted his supervisor and was told they would…

I am trying to reduce my bill as this has gotten out of hand that Comcast charges way to much for a monthly fee. I called in and of course the customer service rep does NOT speak English and does NOT understand me.

I want to reduce my bill and find out the best prices and packages and all he kept doing was reading off a pre scripted card or instructions and could not give me any answer I was looking for. Then when I did ask a question he advised me that his computer was running slow and I needed to please be patient as the system was slow ???????

Kind of funny that your systems are that slow with the prices you charge that your computer system isn't top notch. I WANT TO REDUCE MY BILL if this can not be done then I will be changing over to Direct TV.

JERRYL was the reps name

I am a new customer and i was told my new service included TCM.

However, without notice TCM has been taken off of my package and has to be paid for through a subscription. I called to ask about this and was told that they can do this. Are they reneging on their contract?

If there are channels I don't watch I still have to pay for them so why can they take off a channel they said I would have? And they are not reducing my bill because of this. I didn't want to go with this company but I thought I would give them chance.

I should have gone with my instincts.

I’ve been to the Xfinity store 4 TIMES IN ONE DAY!!!!! No one seems to know what the hell is going on, or what equipment I need. This has been the WORST service I’ve ever had in my entire life!!!!

Got a black box on the TV with an issue. Called for service and was told it would be two days before I could get an appointment. The issue was on the pole not in my house. Why should I have to wait two days, miss two NFL playoff games, because of an issue at the pole.

In my 4 calls to Comcast, I received the worst costumer service possible. I repeatedly asked to speak with a manager and never, I repeat never, transferred to one. The first lady said she have one call me and the last person said that they never make call backs but she wouldn't transfer me to a manager.

I feel as though they were playing a waiting game, after about 50 minutes I hung up. The young man that came to the house was a 5 star employee, I wish there were more of him. I pay over $300 a month with all the services I…

at the end of the call they scheduled a tech to come in today Jan 9 between 12pm to 2 pm ,now just recive a phone call from an agent from Comcast she said we can't get the service because an outstanding balance of 800 dollars which is for the equipment which I returned every box right to Comcast office In Braintree,mass ibrought them back on time then a week or so I receive a bill stating I owe 800 dollars for non returned eguipment so I called Comcast to let them know when and where I brought the eguipment back I had the receipt to prove it so

the CSA verified it w Comcast office in Braintree confirmed I returned the eguipment so what I don't understand and I told the CSA that called me a lil while if I owed a bill for watever why didn't the agant I spoke to yestrday on Jan,8 the she did…

We STAY IN our condo January to end of March at which time we request our inter net be put on vacation mode and have for 15 yrs. In 9/19 We asked for the tv to be turned 0n for our son to use.

Comcast also turned on the internet which was not requested and then charged monthly even though we not there and wouldn't be until 1/20. We`'ve contacted customer service who has not provided any help. We are being charged for a comcast error.

Please have a Supervisor from USA to contact me not in Asia, in Phillipines, in India or central America. my name is Amalia Taverne. 773-224-6984

The reason for the complaint is because on 12/27/2019 I purchased an iPad at the Xfinity store at 9524 S. Western Ave Evergreen Park, IL 60805. Upon purchasing the iPad the sales associate Quenisha “Daisy” informed me upon asking her if Microsoft office would be available on the iPad.

The question was asked to her at least 3 times and each time she assured me that Microsoft office was available. Upon activating the device it was discovered that Microsoft was NOT in fact available on the iPad. Even called customer service and they too said Microsoft office was not available.

So I then returned the device to the same location on 12/30/2019. Upon returning the device the associate that helped me told me that the $35 restocking fee WOULD be returned to me due to FALSE INFORMATION. I was then…

Worst company I have ever dealt with in trying to get a quote got services. It’s impossible. Couldn’t give me the service for free if you begged me

I work from home and am always having to call to get my internet back up and running. It's very frustrating. Their prices are extremely high and their services don't work majority of the time. If there was another non satellite tv/internet provider in my area I would leave Comcast and go to that provider in a heartbeat.

If I was able to provide Comcast with a lower rated star than a one I would rate them in the negatives.

My mother had Comcast for Several years at 411 Kansas Avenue, she passed away in 2016 and I had the account switched into my name at the same address. 00 every year for the same equipment and the same package which is ridiculous Dec.

91 which is for the same equipment I started with so why almost $30 for the same thing I started with? when I call I'm told its for equipment upgrade which I have the same thing I started with and there's no discount offered.

I am a senior citizen on a fixed income so I will have to look around and see who I can switch to that is cheaper. I think it is absolutely awful that someone on Social Security and on a fixed income that Xfinity can not offer any discount for loyal customers. Comcast is the worse.

Two sevice calls to fix internet. Both agree problem not in house. Call again they want to send a third tech out. Will not fix problem. Total incompetence..... Will not pay for this service.. Have been a cutomer since 1996.

Will cancel as soon as posible. Have freind with cbs tv who will do an interview.

Regarding Xfinity/ Comcast online Bill Pay: On the first page you are asked to select a Payment Date using a convienent pop up calendar.

HOWEVER, once you click "CONTINUE" you are taken to the Payment Review Page and the payment date you selected has been CHANGED to one day later than you selected! " Therefore, if you initially selected your payment due date as your payment date and do not notice the change on the next page, your payment will be considered late by Comcast and you will be charged a late fee! This is very deceptive.

I pay all my bills online and no other company handles payments this way. Shame on Comcast!! Their history of harmful consumer practices continues.

After 22 years your company makes a mistake and you cut me off. I did what I was supposed to do. Your employee is an idiot. WHEN YOU SHUT ME OFF,,,YOU WONT BE TURNING ME BACK ON. YOU CAN SHOVE YOUR CABLE UP YOUR ASS.

THIS IS A FINE WAY TO TREAT A LOYAL CUSTOMER. YOU CAN PICK UP YOUR EQUIPTMENT ON MY DAMN PORCH. IM NOT DRIVING 35 MILES ON WAY TO BRING IT TO YOU. YOU DONT GET ITIT GOES IN THE DUMPSTER. YOU PEOPLE SUCK.

DO YOU REALISE HOW MUCH MONEY IVE PAID YOU OVER 22 YEARS. IF YOU DONT LIKE IT,,SUE ME IVE NEVER BEEN SO INSULTED. IM A KIDNEY PATIENT,ON A FIXED INCOME. YOU ASSHOLES COULD CARE LESS. I WONT BE RECOMENDING YOU TO ANYONE.

IN FACT ILL BE LETTING ALL MY FACEBOOK FRIENDS KNOW HOW MUCH COMCAST SUCKS. KISS MY ROYLAL ASS.

My husband and i waited 18 days to get our internet services running. We visit the office over 7 times after our initial visit on November 1, 2019. Our internet was finally operable after a technician came into our home on November 19, 2019.

On December 13, 2019 we went into the local office to discuss a bill received that charged us for the entire month of November. We experienced rudeness, hesitence and unwillingness to help. Ive never experieced this type of service in our lives. Ms.

Paula was very rude and should not provide customer service to anyone, especially those whos fought for their country.

We have requested the cancellation of our business internet at the end of September of 2019. We needed to receive a “postcard” with a pin code from you and it has been 4 months and we continue to complain about not receiving the postcard and you continue to charge us for services we are not using.

Please have someone contact me directly to resolve this issue immediately. com

Recently TCM was removed from our service and now most of the STRARZ stations have been deleted, but no reduction in cost. I finally cancelled Starz . I told the representative that it was discouraging to have cost the same and channels taken away. Comcast will lose customers.

Her response was we have 18 million customers and probably will lose a few. This tells me Comcast is not interested in their customers, just their profits. We will be looking for new service very soon. Until then, we will continue being good customers and paying on time.

After all there are millions of good customers, right. Keep treating your good customers like this and a few may just turn into a few million looking for other means of TV. Your representative made her point.

My cable service is terrible I keep losing my picture everything is hooked up the same as always,I’m really getting tired of the crappy service and the price of my bill