Comcast

I am so tired of getting increases on my bill and getting nothing in return. 00 a month for no premium channels. This is highway robbery. If it was up to me I would cancel my service immediately. It's no wonder the stock market reports gains every year for Comcast.

Why doesn't Comcast have discounts for Veterans and seniors?? So many companies are offering discounts for Vets and Seniors. I am so tired of paying these high monthly cable bills. You entice us with your "special bundles" and then you keep raising the prices so any "discounts" are gone in a year.

You offer "free" channels for a year and if you DON'T call to cancel by the years end, you automatically charge the person for the "free" channels after the "free" year ends. I think that Comcast can well afford to offer discounts to either Vets and Seniors.

You surely won/t lose any appreciable amount of money.

My Xfinity wifi hasn't been working for two days I called tonight after I got off of work because the internet was still not working. So I called and the guy who took my call was not helpful and when I asked to speak to a supervisor he hung up then I called back and so lady named jhem her id number is 3081660 answered and

have me on hold still for 122min saying she can't find a supervisor I told her that I would wait this is the just ridiculous an uncalled for and the rudeness of the worker that hung up on me and the girl that had me on hold for an hour and 22 minutes is just redundant so the manger finally gets on the phone but he can't help either I am upset and

getting rid of this internet all they doing is putting me on hold they said someone can come out I told them I work m through…

can not get anyone to help

I have had a work order open since the 17th with Comcast. I ordered higher speed internet and the person who took the order removed showtime and hbo, scheduled the wrong service date and screwed up my order. 00z I have been calling Comcast for 6 days have waited hours on the phone and have been disconnected every time.

No one at Comcast closed my order. The worst service ever. Still not fixed

i was paying $200. METV AND COMET TV had the best old programs and they are free channe ls. Xfinity madde me pay ten. BUT IN OREGON,LANE COUNTY,TCM COSTS TOO MUCH FOR SENIORS TO GET. NOW,IT IS A SPORTSS PACKAGE,Shame on you,Comcast, billing extra to seniors!

I throw my old catbox at you!! ---:(

Comcast has ongoing deceptive sales practices. After specifically stating that I did not want to be put into a contract I was placed into a 12 month contract. I was never told about my data limits for my home Wi-Fi or the insane overages that accompanies them.

I’m not sure how it’s possible we use so much internet when it doesn’t work half the time. It’s insane what they get away with and they don’t care because they have monopolies everywhere! I would sooner go without home Internet then to sign another deal with these Devil’s

Too long of a situation for 100 words so doing so in parts. PART 1 Dec. 26 or 27 Had trouble losing comcast connection. Lost everything (internet & TV) Dec. 26 or 27. Tried rebooting modem a couple times = NO change.

Then did hard restart (unplug). Still NO change and no connection. Went away for a while and both back on when I came home Called Comcast.

Finally FINALLY got to a person. Told sending repair person out on Monday. , Dec. 30 Repair person came. All inside equipment and wiring tested OK. Service men then checked outside line coming to the two condos. He found a problem outside with the speed of signal coming into house = low speed & fluctuating speeds.

Serviceman called Comcast office; couldn’t help him or do anything so he contacted his supervisor and was told they would…

Within the past two months my was Internet essentials bill was always 995 $10 a month for the past 3 years never had a problem with my son's game console has always been hooked to the Wi-Fi now all of a suddenly jumps from the $10 a month to bayou 250 but I couldn't see it didn't get no alerts and could not access online for Xfinity now they cut my stuff off and I need to complain to somebody cuz I think they need to chop that in half at least turn my stuff on until I pay him off I work from home I need my Wi-Fi and

they should have notified me and called me anything I've had service within a very long time for all of a sudden it to jump from that to over $200 charging like $10 for every 5 more gigabytes I think just charged me up and cut me off I even reset my code to my email and I…

This has got to be the worst service in the US. Comcast conducts itself for a third-world company. We have had a service outage for over a week. Conduct business from residence. This unexplained outage is completely unacceptable unless you live in a third-world country, which we do not. We're in the crappy state of Florida.

We have already signed up for AT&T and will be cancelling our service with Xfinity. There are NO WORDS to describe the really terrible service. I have no idea how a company can offer services as a legitimate company.

We have also filed a complaint with the FCC and Florida Attorney General.

At the end of Oct I moved to Dearborn. As I am on Medicaid and disability I am on a tight budget. I had been considering switching to Netflix as my Comcast bill had been getting higher and higher getting past $150 just for cable!

I can't even afford a computer so that much just for tv is insane! The last week of October when I called Comcast to transfer service we realized the dvr box wasn't working. Then on-demand and the premium channels stopped working.

The agent said they refreshed the box but nothing changed except that now no channels worked. The screen was blue and kept telling me one moment please. When it hasn't changed by the next day I had had enough. I ordered Netflix and Hulu and unplugged the non working box.

I then called Comcast back and cancelled service. The agent was…

Trying to get my cameras removed for weeks. They make appointment n don’t come. No channels unless you pay$$$

Made an appointment for jan 5th to get service connected at my new residence. My service was suppose to be shut off at my apartment on the 4th and the new service setup on the 5th. On Dec 4th my service was shut off prematurely.

fast forward to the 15th. I'm moving stuff between my old place and the new place, the comcast app said the guy would be here between 1:15-1:45pm. I get a call at 12:20 and they say the guy is already here, and if I will be home in the next 10 minutes.

Old place is right down the street, I say yes. They assure me the guy will wait. I'm here in 8 minutes and the guy is NOT here. Now they are telling me he isnt coming back and in have to make ANOTHER appointment.

I have had comcast for about 8 or 9 years now, and literally get this horrible customer service. They…

I called customer service to get some help with the mobile app and the hotspot app. I did not get any help. All she wanted to do was talk about my service address. My husband and I moved back in October 2019 to a different address.

Everything was transferred then cause I was on the phone with xfinity for 5 hours getting everything done. Today I called about the apps and did not get anything done. Since I have been here I was able to get in the hotspot app but not the mobile app.

I am so done with xfinity. If I could I would find a different internet provider. My number is (843) 459-4493

I have been having issues with my service for weeks. I was given many excuses as to why my service is spotting. Long story short, I broke down and rented your modem. This is by far worse than I expected.

I was on phone from 7:30pm til 2am the first night I hooked up. which ended up with connecting my modem back up. What a nightmare to say the least, I was sent back to the xfinity store to pick up another modem.

I was on phone for 2 hours that time to be disappointed again. My service is horrible. I can not stay connected to my security cameras nor does my TV stay on a show. After all this I was scheduled for a Tech to come out on Jan 14th 5-7pm, at 3:29 pm my roommate calls to inform me Xfinity is here.

I ask to speak with him. I informed him I would not be home until 4:45pm. He stated…

i was charged by both Netflix (who I signed up with) n Xfinity who never contacted me about service, for 1 year n 9 months. Netflix refunded 3 months but said Xfinity to blame. Xfinity told me twice a supervisor would call me. Zero calls. 2.

In October I thought I had Netflix serviced squared away. Was working fine until January 1. No Netflix called Xfinity who said call Netflix who said call Xfinity. Call again Sunday n after almost 3 hrs on phone Netflix work. Tuesday, not working again!!!!

Not willingly to spend another minute on phone. Either you resolve this or I’m switching services after 32 years with Xfinity. N. I’ll share my story. 6159727365 at 2225 Keegan Drive, Murfreesboro tn

I am trying to reduce my bill as this has gotten out of hand that Comcast charges way to much for a monthly fee. I called in and of course the customer service rep does NOT speak English and does NOT understand me.

I want to reduce my bill and find out the best prices and packages and all he kept doing was reading off a pre scripted card or instructions and could not give me any answer I was looking for. Then when I did ask a question he advised me that his computer was running slow and I needed to please be patient as the system was slow ???????

Kind of funny that your systems are that slow with the prices you charge that your computer system isn't top notch. I WANT TO REDUCE MY BILL if this can not be done then I will be changing over to Direct TV.

JERRYL was the reps name

I am a new customer and i was told my new service included TCM.

However, without notice TCM has been taken off of my package and has to be paid for through a subscription. I called to ask about this and was told that they can do this. Are they reneging on their contract?

If there are channels I don't watch I still have to pay for them so why can they take off a channel they said I would have? And they are not reducing my bill because of this. I didn't want to go with this company but I thought I would give them chance.

I should have gone with my instincts.

No Investigation Discovery Channel !!!!! This sucks!! Have been a long time customer with Comcast/Xfinity. Tried to save some $$ by going down a package then find out that now there’s no more ID Discovery, WE TV, and TCM. Get your but in gear and give us the channels we want & pay for!!!!

My Xfinity bill changed in 2020 without my knowledge I am upset because my bill is $250 which is too high for a cable bill that's another car note my bill was 163 now on went to 250 I'm very disappointed and I won't be a Xfinity customer I need someone to email me back at David gleaton the number 3 at gmail.com David gleaton 3 at gmail.com my number is 404-671-6040 residence 1401 North Hairston Road forbid 11 L as in Larry Stone Mountain Georgia 30083 please advise!

I’ve been to the Xfinity store 4 TIMES IN ONE DAY!!!!! No one seems to know what the hell is going on, or what equipment I need. This has been the WORST service I’ve ever had in my entire life!!!!

My complaint is based on three factors: Over-the-phone support. No one seems to know how to get in there and simply delete an account; if they say they put in a ticket for it and it never gets done. Making suggestions like change password when you want the account deleted. In other words, the suggestions don't match the intention and already present state of knowledge of the customer; the suggestions are too simple and don't relate to the real concern or issue at hand. Getting transferred from one department to the next over the difference between wifi-on-demand and regular internet customers. Having problems across both departments, so the departments cannot coordinate to get all the customer's problems solved under one umbrella at one time..

Inability to get old and unwanted regular…

I had a very negative experience with Comcast customer service regarding billing. So bad that we are seriously considering changing providers after a 30+ years with your company. After spending more than 2 hours on hold, getting transferred to different departments, getting disconnected when holding for a supervisor and not getting a call back so that I had to begin the process again, including holding for an agent as well as another supervisor. Yesterday morning I spoke to a different supervisor who was to call me back in 10 minutes. I never heard from her. And, it's hard to believe that nobody in customer service could provide any information about how to contact your corporate offices.

I hope to hear from you on Mon, Jan 13th. If not we will be terminating Internet and cable service…

Comcast customer service . Called in to change my package and the representative Kendrick lied to me and turned off my DVRs and lost all my recordings. It took more than 2 hours to get it back on fir an additional fee...

Horrible customer service and liars. I have been a customer since 1998. I will be getting rid of ugh our service and i will tell everyone I know.

In the last 2 years my home at 7498 oakcrest Ln in vero beach Florida has had 3 fiber optic cables installed. Numerous techs visit to fix on service problems. One period last year was an 11 day outage!! In that repair period We waited for installers that never showed.

We now woke up this wed morning the 8rh and found no tv again!! Called was told it would be 5 days before tech could. That was totally unacceptable. and that that the tech would have a new box because my "legacy " box was obsolete.

As we waited finally at 6:45 we called to check and were told there was no record of our appointment and the next available was Monday. 59. YOU HAVE GOT TO BE KIDDING.

My husband and I are retired and on a fixed income. We have been loyal customers for decades. For the last two months we have attempted to lower our Xfinity bill through your Loyalty team. 00. I have signed a contract that will charge us if we cancel early.

Each attempt resulted in less channels and lower internet speeds. 00 per month. I attempted to give Xfinity one more chance and was informed that we had the best deal offered. I contacted DirectTV this afternoon. 00 per month. Your equipment will be returned within the week. Sorry to leave you.

Got a black box on the TV with an issue. Called for service and was told it would be two days before I could get an appointment. The issue was on the pole not in my house. Why should I have to wait two days, miss two NFL playoff games, because of an issue at the pole.

In my 4 calls to Comcast, I received the worst costumer service possible. I repeatedly asked to speak with a manager and never, I repeat never, transferred to one. The first lady said she have one call me and the last person said that they never make call backs but she wouldn't transfer me to a manager.

I feel as though they were playing a waiting game, after about 50 minutes I hung up. The young man that came to the house was a 5 star employee, I wish there were more of him. I pay over $300 a month with all the services I…

at the end of the call they scheduled a tech to come in today Jan 9 between 12pm to 2 pm ,now just recive a phone call from an agent from Comcast she said we can't get the service because an outstanding balance of 800 dollars which is for the equipment which I returned every box right to Comcast office In Braintree,mass ibrought them back on time then a week or so I receive a bill stating I owe 800 dollars for non returned eguipment so I called Comcast to let them know when and where I brought the eguipment back I had the receipt to prove it so

the CSA verified it w Comcast office in Braintree confirmed I returned the eguipment so what I don't understand and I told the CSA that called me a lil while if I owed a bill for watever why didn't the agant I spoke to yestrday on Jan,8 the she did…

It is impossible to get a live person. The choices they give you are not helpful. I wanted to get technical support and had to keep pressing 0 many times until I got technical support. It took me about an hour to figure that out.

Is it too much to ask for a way to speak to a live person. You need to have a way to get to technical support.

Customer service varies bills are a joke, I have been with Comcast since 2012 my bill now for internet only is over 200.00 called and cancelled service after years of robbing my checking account I was told to turn in all equipment no trying to set me up on payment plan for the $600 wifi only bill . I'm very upset with the way I have been treated. Can't upload bill my services off so I can't even see what I'm paying

We STAY IN our condo January to end of March at which time we request our inter net be put on vacation mode and have for 15 yrs. In 9/19 We asked for the tv to be turned 0n for our son to use.

Comcast also turned on the internet which was not requested and then charged monthly even though we not there and wouldn't be until 1/20. We`'ve contacted customer service who has not provided any help. We are being charged for a comcast error.

I am DISABLED & Served My Country, I'm very FRUSTRATED & DISSATISFIED with Comcast, I had my 1st appt 1/2/20 & No show or call, the 2nd Appt on 1/3/20 the Tech arrived & couldn't do the job, I had to wait till today 1/6/20 to get wiring done, & the next Tech was a No show to bring the boxes, now this is (3) days, & then a Cust/Serv Agent told Me that the Tech had left for the day, I spoke with a Supervisor who was going to come out to get my system Up & running, he never showed either.

Hello,

I am writing to make a formal complaint. On Friday January 3, 2020. I spent time going over a bill with one of your Corp executives. She was kind enough to take off all the Netflix charges I have been getting charged for without me signing up for Netflix ( I hope this has been resolved as this was my second time calling to get this resolved). Now, I need to explain that I work 12-13 hours a day six days a week and I always pay my bills and barely tend to look at the actual bill itself. The previous time before this I had to take hours fighting with Comcast earlier this year when I ended up speaking with a nice rep by the name of Quintin. I have tried to reach him and unfortunately have not been able to reach him after leaving him several voicemails message at this number…

Persistent connection issues. 3 physical visits, 10+ hrs wasted on phone, no closer to a solution

This is the 4th month in a row, where I've spent at least 1 hr on the phone with comcast billing dept. 00 bal. 00 late fee!! And everytime I'm told all is good, pay this amount. Thanks F Calling. # AGN132PK HELP!!!

I have two complaints one the fact that they're still charging a $67 for the internet service and to I need my date changed to the end of the month because I am on a pension I am retired and I'm on a fixed income now I filed a better business bureau complaint I'll file another one or I'll get an attorney if I have to but I'll tell you one thing it's a disgrace what you're charging I want introduced to the $36 that we were originally told Lhowell3400@comcast.net

Please have a Supervisor from USA to contact me not in Asia, in Phillipines, in India or central America. my name is Amalia Taverne. 773-224-6984

Service technician, Steven, a young man in his twenties or thirties, arrived around 10 am on Monday, January 6, 2020, to further evaluate customer's cable TV outage, that customer's husband had to try to resolve with telephone consult with Infinity technician previously. Steven badgered Customer, a frail 61 year old woman with a chronic illness, about why owners had three boxes.

Customer repeated all that had been described to technician on phone previously. Technician seemed bothered by items around television and knocked over CD's. Technician didn't seem to know what he was doing. After checking cable box outside, Steven asked to enter garage.

Owners are currently painting the exterior of their house so there are supplies and tools on the floor of the garage. Steven complained about…

To whom it may concern

I live in 16740 NW 80 CT, Miami Lakes, Florida, 33016. For the past 5 years I have a big cable on the side of my patio hanging from the wall that comes from your box to the rest of the houses in my neighborhood. I was never ask for permission for it and every time I complain about it I never get a response. I am not even a Comcast costumer eventhough I have tried and you never come through. I need to get a response ASAP for I will get rid of the ilegal cable on my property. If you want to come to an agreement, I will be more than happy to listed. If I don't here from a representative of your company in the next 48 hours, then I know what to do.

Thanks

Rafael Rodriguez

The reason for the complaint is because on 12/27/2019 I purchased an iPad at the Xfinity store at 9524 S. Western Ave Evergreen Park, IL 60805. Upon purchasing the iPad the sales associate Quenisha “Daisy” informed me upon asking her if Microsoft office would be available on the iPad.

The question was asked to her at least 3 times and each time she assured me that Microsoft office was available. Upon activating the device it was discovered that Microsoft was NOT in fact available on the iPad. Even called customer service and they too said Microsoft office was not available.

So I then returned the device to the same location on 12/30/2019. Upon returning the device the associate that helped me told me that the $35 restocking fee WOULD be returned to me due to FALSE INFORMATION. I was then…

I have cable, internet, and phone at my home address 1704 N Lafayette, Dearborn, MI 48128 from XFINITY. I have OPEN a second account under my SS# for my sister, last year in December, she had a stroke, Cynthia Oakes at 28413 ABBEY LN, APT 277, NEW HUDSON, MI 48165.

This December during Christmas her credit card was compromised. m. ALL I want to do is give Xfinity a new credit card # because I had to Cancel the old one. I Chatted with Amer for 45 minutes to get the password on her account reset.

I NEVER even knew xfinity set up an account for her account. Since her account ONLY has cable you CANNOT reset the password on line. I call the 1-800- xfinity #. talked to numerous people NO ONE can change the credit card #.

The last person told me if I give her Cynthia cable box ID numbers she…

I called the help desk twice for a problem where Infinity Connect Call History isn't updating and when I call the help desk their replies differ and I am told they cannot notify me when it is back up. I looks like the website is not functioning and there was no notification sent out about it and there is no way to follow up without going through the help desk and having to repeat myself many times. It also seems like the customer service area was not told about the outage.

piss poor tech support non english speakers. my bill keeps going up the service is getting worse. 00 bill you think the service would be better. 00 each on a visa card. now im told after the fact i wont get anything.

is that theft or fraud? 00 bucks. resolution?

I am 100% disabled and need reliable/affordable internet. Comcast offers internet to everyone across the dead end street from me but told me I have to pay $8,000 to have the wires brought less than 100 yards into my property. This is impossible!

I need help getting Comcast to bring the internet to me as they do my neighbors who are 50 yards from my front door.

Internet Goes down in average 5 times per day .. call service and they request reset... Reset is performed issue is not fixed... call again and they request reset again ... I ask for representative they keep offering reset... IT DOES NOT WORK!!!!! I need assistance

This, by far, has been the worst clerked ever with a company in my 91 years! Hard to know where to start! We lost ON DEMAND over 21/2 months ago and trying to get it fixed has been a fiasco, one person after another, 4 people over here to tell us the same thing, The problem is not in our apartment, they need to have workers go to where signal is rerovrd They didn’t do this and

keep in sending more people over No One communicates with anyone else! She nene sllxo e you ver and say the will have men go there soon gnat and there’s no record of this anywhere! It’s like a one person a one person company that.

ege of what happened with the last person, NO COMMMUNICtion. go to where the signalisnot received

I have to try to discuss my account. I have been a customer for 2007 . Yes I know I have been a customer of yours since 2007 But I'm having a little trouble I tried calling and I can't speak to anyone because someone has placed a my gown that I have a breach door I have not I missed a pay men or I had to be ranger payment and

so now they're not letting me speak to anyone I feel as a customer of 2007 nobody should have done that because I've been a customer for a long time so I just don't understand why I don't have no service all I'm asking for is till next Friday is to pay the remaining to pay the balance of $224 on mao Kim that's all I'm asking for nip a payment extension but

I can't seem to talk to anyone and every N it's very frustrating get someone please text me back write me back…

Worst company I have ever dealt with in trying to get a quote got services. It’s impossible. Couldn’t give me the service for free if you begged me

Horrid tech service. Horrid customer service. Prices up and up and up, service down and down and down. How does one attach an image of nothing ?????

On a daily basis your firm does the daily reboot of my cable TV. This process is Supposedly a 3-5 minute intrusion on what I'm currently watching. My frustration is the I must Restart 2-5 times that ends up taking 15-20 minutes before it updates.

I'm really looking forward to Verizon Fios to complete the fiber cable install so that I can assess which company provides me the best service for the Cost!