Comcast

I called today to change my package price because it expired. The guy said it would only go down by $10 but it came out to be $2 more then what I pay already. I did not confirm this and he assured me I would have the same channels and now we do not have the same channels and my child’s children channels are gone!

I want my original channels back!!! I did not approve this! You need to hire more competent people!

x/mo when my old contract was up around the first part of Jan 2019, I visited your Xfinity store in Washington, Pa only to be told by your rep that they did not do that there, they did upgrades only or equipment returns. At that time your agent told me I would have to call the number at the top of my bill.

When talking to your agent at the Xfinity number I told him my goal was to get my bill close to $200 or under while retaining Showtime and Starz. So he started asking my viewing habits throwing out channel names, while I'm used to channel numbers, with him deleting some by name.

He then said there was special now with free Showtime for 6 months. I indicated I wanted Showtime all year so he said don't worry they…

I work from home and am always having to call to get my internet back up and running. It's very frustrating. Their prices are extremely high and their services don't work majority of the time. If there was another non satellite tv/internet provider in my area I would leave Comcast and go to that provider in a heartbeat.

If I was able to provide Comcast with a lower rated star than a one I would rate them in the negatives.

My bill keeps going up every year. I am a senior citizen on a fixed income You need to have a discounted price for seniors with the same package we enjoy already. I just got into a new package and my bill went up $10 for the new year and there goes my discount. It is disgusting that you do not care about your customers especially those of us who do not work anymore and are struggling to make thru the month. Your company used to be great before the owner passed away and his money grubbing son took over. This will probably go no where but I at least wanted to tell you how horrible your company is now and it is reflected on your ratings which I already saw.

Ruth Saulino

My mother had Comcast for Several years at 411 Kansas Avenue, she passed away in 2016 and I had the account switched into my name at the same address. 00 every year for the same equipment and the same package which is ridiculous Dec.

91 which is for the same equipment I started with so why almost $30 for the same thing I started with? when I call I'm told its for equipment upgrade which I have the same thing I started with and there's no discount offered.

I am a senior citizen on a fixed income so I will have to look around and see who I can switch to that is cheaper. I think it is absolutely awful that someone on Social Security and on a fixed income that Xfinity can not offer any discount for loyal customers. Comcast is the worse.

I have had this service for 3 months now and can't get anyone to come out install my equipment. I have been baying

Our building was rewired for incoming fiber optic lines by Comcast in early November 2019. Ever since that time, owners have been calling Comcast to get technicians out to the building. They are telling us the same thing. Comcast "only replace incoming lines and left the lines into the building as old wires". This is a major issue. People's TVs and Internet are not working correctly.

Our building just spent $1.5 Million on replacing our exterior. We could have done interior rewiring then. Now our project is complete.

Comcast technicians say that there are lots of HOAs in our area having the same problems and that maybe they need to rewire on the outside of the building up to the roofs. But no one has contacted us.

Comcast keeps sending out techicians that don't solve any problems per…

Again screwed over by Comcast. Pay more for less. Was forced to take new package for “faster” internet, our internet before was fine. Now with the higher price we get less channels! Makes no sense, their monopoly allows them to go that. ,

I have been a customer for over 30 years and I pay a premium for services. A manager advised me to leave and comeback for a better deal but I have stayed loyal, until today. My wife has been on the phone for two and a half hours and no one can fix the problem,there solution is to send a technician tomorrow.

That means I can not watch the most important eagles game of the year, cancel our party and make other arrangements. I pay for a service that you can not provide, your customer service is horrible and i want to know how you will make this right.

The internet is so bad in Jacksonville fla. yet the cost is still high compared to other providers they just installed att in my complex so I say why should I continue to give you money when your website tells me my modem is working fine but I am typing this on 5g because my modem is not working hate to say this but unless something happens soon you will loose a customer of 15 + years

This company is a greedy inhumane monopoly. My elderly mother lost her service due to a banking error resulting in a late payment. Comcast sent someone out on Christmas Day to disconnect the service. She had no phone, no access to anyone, not even 911.

All this for basically nothing worth watching and bad broadcasting at an over inflated, unaffordable price. Id choose antenna but even that market is losing to greedy business. Disgusting and pathetic.

A salesman came by and we signed up for this service. Comcast ran by credit we signed a contract and everything. A few days later a technician came by to hook up our service. He informed us we were too far from the bix so he couldn't hook us up. At that point we contacted our salesman who said that because if Harvey they are backed up but they should be running our box within the next month or two. They did come out but instead of running a box straight to is they took a right down the street next to us. Now we are being told that if we want this service" which we have a contract for" we will have to pay $10,000 dollars for them to run the box to us.

We cancelled our AT&T service when we signed up for Comcast. Since we were told that it would eventually be ran to us we haven't signed back…

My situation is long and complex. There will not be enough room here to explain it all nor am I sure that you will get it because my communications are controlled by rogue signals Belonging to Comcast. All of this is fact.

I have documentation to prove so, which I have submitted to CSA. They simply can't see it. In addition I have intrusions into my account that have resulted in thousands of dollars of unpaid bills. Unpaid because I refused to pay them.

I have gone along with paying the bills I have gone along with changing modems I've gone along with Comcast as long as I plan to. My next step if I don't seek resolution here, is legal action and I will win.

I have been severely hacked since October of 2018. The result is Identity theft and massive fraud. The intrusions are due to a…

some reason why my data run so fast, run out of in 3rd week, and I not download anything, my parents just watch YouTube and I got PS4 . when they Alert me I have to shutdown everything, the home security won't work without internet, I pay monthly fee and have to worry for extra charge

A service tech came to my house on 12-23-19 without my knowledge & cut my line & just left. My service was fine before but now I don't have cable & internet. I was given an appt date 12-26-19 when someone will come back out.

I have to go Christmas without cable & internet for my family. The xfinity WiFi is not working, my cellphone keeps dropping calls, I have a special needs child & my cellphone is the only means of communication we have.

I called customer service all day yesterday 12-23-19 & today 12-24-19 & no one could tell me why the tech just cut my line & left without my knowledge. Not having cable & internet to enjoy with my family for Christmas is indescribable.

There was no problem with my service before the tech came out, I didn't have to have an appt for the tech to come out…

Movement of TCM to a “Sports Package” which I have no interest is very disappointing. One more reason to “cut the cord”.

Two sevice calls to fix internet. Both agree problem not in house. Call again they want to send a third tech out. Will not fix problem. Total incompetence..... Will not pay for this service.. Have been a cutomer since 1996.

Will cancel as soon as posible. Have freind with cbs tv who will do an interview.

If I could give Xfinity 0 stars or even negative stars I would. Xfinity provided internet service that was allegedly 1000 mbs, but couldn't cover the distance of a 2000 square foot ranch home, so the rooms at either end of the home had consistently less than 60 mbs causung service interruptions and long buffering problems.

After installing their "pods" to extend the signal and four service calls in less than a month, we ended up cancelling under the 30 day money back guantee because the coverage was so poor. We went with a competitor and their service was able to cover the home with the same 1000 mbs no problem.

In the three months since cancelling we have spent over eight hours on the phone with customer service trying to get a second erroneous bill of over $300 removed and our money…

After one week of installation not even seven days our phone has never been right, we can't carry on a conversation on our landline which we keep and use for 35 tenants in rental houses. It breaks up and you can't carry on one conversation since installation.

We can't accept repairs, or collect rents our livlihood. Then we had 3 TV's hooked up to xfinity, two went out giving us a bienvenido signal, but no access, and the third the remote was never programed to the TV to use it to access channels.

Please get a repair service man out here ASAP as I trade stocks every morning and need to have access to my TV for premarket news. You will be responsible for all damages if this isn't fixed in a timely manner through our attorney. , Riverdale, Ga 30296

Chris, Loyalty Department. # E-M.

Repeatedly escalated an argument, horrible customer service, honestly enraged by how I was spoken too..

I would like to know why there are no free LGBTQ tv series or movies.Whenever I find something LGBTQ related I have to either subscribe to it rent it or buy it.There are some LGBTQ movies that are free but I can only watch them on my laptop and not on my TV, WHY?????????

Regarding Xfinity/ Comcast online Bill Pay: On the first page you are asked to select a Payment Date using a convienent pop up calendar.

HOWEVER, once you click "CONTINUE" you are taken to the Payment Review Page and the payment date you selected has been CHANGED to one day later than you selected! " Therefore, if you initially selected your payment due date as your payment date and do not notice the change on the next page, your payment will be considered late by Comcast and you will be charged a late fee! This is very deceptive.

I pay all my bills online and no other company handles payments this way. Shame on Comcast!! Their history of harmful consumer practices continues.

I would give zero stars if possible. I asked for internet services and ended up paying $160 a month for cable that did not even work and phone service that I never asked for. Tried to switch to internet only package and still recieved a $160 bill.

They quoted two different prices, then billed me an even higher price. This company is a ripoff and customer service isn't helpful. Will never give this company another dollar.

Absolute crooks and scammers! Not only was their service shotty at best, their customer service can't get their facts straight and willfully lie to cause more of a headache when circumstances push things a different way. They are a complete waste of time and I hope to never deal with those thieves ever again!

When I switched from Verizon a few months ago, I was ASSURED that I would receive my favorite channel 899, INVESTIGATION DISCOVERY. I, of course, became a Comcast subscriber, AND WAS VERY PLEASED WITH I.D. ,899, for several months, as promised !!

2 weeks ago, although my TV recording system stated that ie I was recording DEADLY WOMEN, I was .in fact, recording NOTHING. For several days, all of the programs that I hoped would be recorded on 899, WERE NOT !!

I contacted Comcast, and was told that although certain , non discount agreements could come with 899, I would have to pay double to get 899, and that my getting ID 899 WAS A MISTAKE' I wouldn't have switched w/o 899.. I called again, and was told that for $9.99 month, I could get the sports package that would include 899. I enrolled…

After 22 years your company makes a mistake and you cut me off. I did what I was supposed to do. Your employee is an idiot. WHEN YOU SHUT ME OFF,,,YOU WONT BE TURNING ME BACK ON. YOU CAN SHOVE YOUR CABLE UP YOUR ASS.

THIS IS A FINE WAY TO TREAT A LOYAL CUSTOMER. YOU CAN PICK UP YOUR EQUIPTMENT ON MY DAMN PORCH. IM NOT DRIVING 35 MILES ON WAY TO BRING IT TO YOU. YOU DONT GET ITIT GOES IN THE DUMPSTER. YOU PEOPLE SUCK.

DO YOU REALISE HOW MUCH MONEY IVE PAID YOU OVER 22 YEARS. IF YOU DONT LIKE IT,,SUE ME IVE NEVER BEEN SO INSULTED. IM A KIDNEY PATIENT,ON A FIXED INCOME. YOU ASSHOLES COULD CARE LESS. I WONT BE RECOMENDING YOU TO ANYONE.

IN FACT ILL BE LETTING ALL MY FACEBOOK FRIENDS KNOW HOW MUCH COMCAST SUCKS. KISS MY ROYLAL ASS.

To Whom it may concern. Sadly, I need your help with another situation. I’ve been paying bills immediately once receive the invoice, however in summer time I've been traveling therefore my payment has been delivered late. I called the office and asked to correct it.

I was told it will be handled yet the invoices are growing with compounded late fees. In addition, i started receiving higher bills for internet so I called the office. It was over an hour ordeal and disputed the charges.

I didn’t get far since I didn’t want to purchase additional services. Each time i call someone wants to sale me additional services. We signed for the internet at promotional 2 year program and no one wants to listen to my concern.

The compounded late fees are accumulating. Now, I’m getting calls from the…

for the last when i turn on my TV all i get is snow/scrambled signal. so i have needed to reboot my cable box. Then i get a clear signal. So i called your customer service number. The first person i spoke with was completely useless.

I explained the above problem to her and asked why i continuously needed to reboot my box. She asked if i received any error messages, and if this was the same on all channels. I told her i couldn't get any channels because i wasn't getting a signal.

I told her to answer my question. She didn't. and she asked again if the problem was on all channels, and if i saw any error reports. So i told her to get her manager since she didn't seem to know what she was doing.

After about 5 minutes i finally spoke with June (Employee # 1Y) ). I again explained the…

My husband and i waited 18 days to get our internet services running. We visit the office over 7 times after our initial visit on November 1, 2019. Our internet was finally operable after a technician came into our home on November 19, 2019.

On December 13, 2019 we went into the local office to discuss a bill received that charged us for the entire month of November. We experienced rudeness, hesitence and unwillingness to help. Ive never experieced this type of service in our lives. Ms.

Paula was very rude and should not provide customer service to anyone, especially those whos fought for their country.

You tricked us into switching programs and charged us more for less channels. Xfinity is so deceitful!

We have requested the cancellation of our business internet at the end of September of 2019. We needed to receive a “postcard” with a pin code from you and it has been 4 months and we continue to complain about not receiving the postcard and you continue to charge us for services we are not using.

Please have someone contact me directly to resolve this issue immediately. com

Discussing channel lineup with lots of channels (and outage) with a manger and was hung up on by said manager. She didn't give her name that I recall but customer service rep was denise. Unfortunately I couldn't understand denice because of her heavy accent and get poor knowledge of the channels and or lineup.

I would like a call back by a manger. Feel free to call me at 303-669-4135.

I Have been given so many wrong information by the customer service reps of comcast that it has become very frustrating for me and I need a customer service manager from United States to call me back.

Recently TCM was removed from our service and now most of the STRARZ stations have been deleted, but no reduction in cost. I finally cancelled Starz . I told the representative that it was discouraging to have cost the same and channels taken away. Comcast will lose customers.

Her response was we have 18 million customers and probably will lose a few. This tells me Comcast is not interested in their customers, just their profits. We will be looking for new service very soon. Until then, we will continue being good customers and paying on time.

After all there are millions of good customers, right. Keep treating your good customers like this and a few may just turn into a few million looking for other means of TV. Your representative made her point.

My cable service is terrible I keep losing my picture everything is hooked up the same as always,I’m really getting tired of the crappy service and the price of my bill

I was told to pay 103 now They say I'M pass due when in duele the 19th of each monte and i pay it on the 3 of each monte i PayPal it every monte how am i pass due when i was told to. Pay 103 last month and its due on the 19th of every month and i Pay my bill ón time every month

Comcast has been a royal pain since we've had the service. They are alarm system they install was installed on top of another system didn't work but we were billed anyway. When I complained they finally sent someone out and found out half of the equipment was not theirs but ADT and the equipment they were to install had been stolen by one of the employees that they contracted with.

The original contract with them stated we would pay on a monthly basis however Comcast bills 4 a month in advance we finally got that straight when a supervisor from Comcast came out to verify other issues that we're gone wrong. We have been given a free camera with the alarm system free HBO twice for 6 months to one year to help make up for their mistakes.

This month we went without service for 4 days and…

To whom it may concern,

Currently working to have the Xfinity home system removed from my home . I was told by the sales representative that I would have the same exact service I had before ( all my premium channels and the sport package )and also have home security and faster internet at a lower price. This was not the case after the home security person installed the equipment . I soon realized many channels were missing and I did not have the same package as before and here is where the entire customer service goes downhill . After several calls with several agent s Meekhi , Teko , Andy and most importantly Oliver the supervisor . My concerns are with the home equipment. The equipment is being picked up on 12/11 but the tech will not be able to revert by service back to its prior…

My home phone cable and internet have been dropping for over one year with no resolve. I have put in many calls to remedy to no avale. This issue has been reported way too many times for nothing to be done.

4245 48th place Vero Beach fl. 32967. The services you provide are horrible due to the fact YOU have a technical issue and by me calling several times a day and you not taking ANY responsibility technically is appalling. Due to contract issue I am unable to DUMP your VERY POOR services, even though I pay for such horrible services and inability to repair.

Approximately two months ago my wife and I visited an Xfinity outlet in Bloomingdale Illinois. The purpose of that visit was to purchase a VPN. The rep we worked with told us that we would need a different modem, one that supports VPN. So we purchased the modem. Two days ago I called to check on the performance of the VPN which I foolishly assumed was provided by the new modem. When I called support the firest rep did not even know what I VPN is. The second and third reps told me that the new modem did not support VPN which was available to business accounts only. Their solution was to sell me an antivirus application which tells me that they did not understand my problem.

So what I ended up with is a more expensive modem with features that I do not need, a $30 increase in my monthly…

poor customer service. They seem not to care about the problems that their customers have and are unwilling to to help solve them. I would not recommend Xfinity to anyone

I've been waiting for a few months for Comcast to pick up the Xfinity modem from my apartment that has been disconnected. I'm 81 & don't drive & have been promised on numerous occasions that they were going to pick it up & they never showed up & I'm being charged for it monthly on my bill as u returned merchandise!!!!! Very poor customer service.

Absolutely 100% terrible in every category. I canceled my tv service today and if any other company offered internet in my area I would have canceled that too. You are the worst and I can’t wait until I can be done with you forever.

Have had comcast since june or july and not a week goes by that I am without my tv or internet or both for at least 2 days that week I have called and called to get help the fix it for the time and then its off again now its been off 2 day and they want me to pay 70 dollars on top of my bill which I have always paid …. I do not like this serve at all the rep was very rude

Worst company ever I would give them no stars if I could ! There all full of lies so to fill you in I called today because I had a billing issue last time I had that problem the guy took care of it with no problems he even credited me but

this time the guy and girl who helped me which I have names if you need them they were super rude ! They were not trying at all to help me I even said that there going to lose me as a customer and they didn’t even care that’s the type of employee’s you guys have ?

So after every time I call them they normally to like a auto Machine that calls me back to give them a review and normally I always do them because they do help me out but this time since I called and was all upset all of a sudden I don’t get NO CALL at all to leave a review why is that ?…

Comcast raises upload/download speeds for many of their service plans but not for Comcast essentials program....discriminatory and unacceptable

Had an issue with our cable service that was not able to be resolved remotely over the phone. A service call was scheduled. I was told there would not be a charge as the issue was with Comcast. As of today, the $70 service call is still on my bill, To make matters worse, I'm being charged a late fee for not paying this.

i have spoken with Customer Service FOUR times, and have been assured each time, that the charge would be removed. My most recent call was November 22nd. The person I spoke with said the credit was showing on her screen, and the credit for the service call would show up on my next bill.

I was concerned that I would be chaged a late fee for not paying the bill in full. I was assured again there would be no late fee since the charge was essentially 'not there'. Yet, here we…

My wife called comcast to ck on a past due balance and ck if a cut off notice was in place. Speaking to a lady named gwen. my wife asked if we could pay on Dec 7th. Gwen said since you have had broken promises we can offer you this one time extension.

We have been with Comcast for over 19 yrs and never broken promises. My wife kept asking questions abd and gwen would not answer her. Keep insulting her by telling us we broke promises to pay. i want something done credit or something for all the aggregation we had to try to speak to customer service!

Your CNBC evening news is extremely one sided. In discussing the Democratic impeachment of Trump the news story never mentioned the Republican position on impeachment. It was a very one sided story which I have come to expect from NBC evening news / MSNBC and the especially from the left leaning Meet the Press.

Why does Comcast allow such one side unfair and unbalanced stories. Are these the position of Comcast Corporation?

I was a customer of Xfinity for over a year. I moved and as a result your company was not able to service my new address location. I was told, when I obtained service and when I cancelled that there would be no cancellation fee if you could not service my address. Lies and more Lies.

Apparently, I had autopay on my account and as such, your company felt it could use this to charge me $123+ for a cancellation fee. Called your customer service line, off course, off shore and no supervisor to take care of any issues, very nice people that just make your blood boil because they cannot do anything.

Well I am out $123 but that goes to show that you cannot trust anyone nowadays and that loyalty does not count for anything. No one that can help and no one that cares. Well the internet is a big…