Comcast

I have been a Comcast customer for over 30 years and it amazes me that for every holiday, e.g., Christmas, Halloween, etc., instead of actually showing the movies and shows as part of the regular Comcast service, you must Rent or Buy these movies and shows through On Demand. In addition, there is nothing on cable tv anymore worth watching which makes you either have to buy a bigger package and then in addition buy Netflix, Hulu or some other thing. It’s a gimmick, a racket, just to make these cable companies richer.

You're service sucks.

I left Direct tv to come to Comcast and asked to get the sports channels . You have since canceled Altitude, that broke the contract that I am paying for. I want to know if you are going to bring the Altitude channel back or do I have to go back to Direct TV

Talked to “Najla” one of the rudest people I’ve talked to at Comcast. All she could say was “there’s an outage in your area”. When I explained to her my other TV was working she completely ignored me. Horrible person doesn’t need to be in Customer Service.

Gives Comcast an even worse name.

New customer as of November 11, 2019. Was given a new email address but have not yet been able to access it, either on the website or thru a cell phone app. I have had to call every other day or so to see what is going on with my "ticket" But I kept having to repeat my information and then explain my issue for 2 weeks.

Each time some person - usually speaking way too fast to understand - jumps thru the same hoops as the last person. I finally demanded a supervisor in the Security Assurance department. On Friday Nov. 22 Supervisor Joe said he figured out the account issue and gave me another ticket number.

for an issue with my web access. Herd nothing, called back on Tue. Nov 26, jumped thru same hoops wityh john (Jean) discovered the ticked had not been escalated. " Fri Nov 29 still no…

#8396500042043756 I previously lived in Knoxville, TN. I went into the local Comcast/Xfinity office in Knoxville. On May 22nd, I informed the rep there that I wanted to stop the service effective May 31st, 2019. She said that she would handle this.

I didn't think anything of that from previous experiences with reps & service techs. I was planning a move to Nashville TN and she said if I ever got Comcast again, I could use that equipment. 67 in June for what was owing for May.

I disconnected the equipment, put it in a bag and put it in the closet. I am now in Nashville and have found out that there is something on my credit from Comcast. I never received billing or notification that there was anything else needed from me.

Now I find out that the service was disconnected by you in August…

I had called about the same issues 4 to 5 times and the issues still wasn't resolved I was told lied by 2 Reps about tech coming to my place to repair the issues and it never happen

I am not paying Comcast no more til my issues are resolved

I have been trying for almost a month to get the VES set up properly, I have gotten at least seven second tier ticket numbers and still cannot receive a call. Complained today to three different people and was told I would get a call from a manager and a technician within an hour-still waiting two hours later!!

I cannot run a business without phones, but have now had two bills!! They seem right on top of that. I have been given every excuse in the book (bad equip, portal not right, reset modem), today, they just said they cannot figure it out-I need action.

I have lost service for the last three hours and cannot watch tv and use my laptop for work. This happens at least 5 times a week. I just received an update that the service will be back up at 10 pm.

I have been out of service since 5 pm. What kind of service is this?!. I am very unhappy about my service and I will cancel it.

When I called to ask about my bill details the service rep told me to view the details online. I had looked online but needed more specific information. Again the rep told me to look online. If the reps can't or won't answer questions then why is there a customer service department.

LastThursday at 4 [m, I had 18 emails in my inbox. When I read one, 17 disappered. I called Comcast service immediatel. The lady tried but when she was not able to resolve it she transfered me to CSA with ticket CR 879436721.

oN fRIDAY MY INBOX EMAILS HAD GONE TO 25. i CALLED AROUND 4 PM fRIDAY AND GOT TRANFERED TO csa . He trouble shoot for 4 hrs. Later he told me me that another trouble shoot at 10pm will last 2 hrs. He advised me to check it on Saturday and that it will be okaay.He gave me a ticket CR879440036. i CALLED AT sATURDAYAT 9 AM SINCE NO CHANGE . mY INBOX MAILSWAS THEN 32. tHE LADY WAS VERY UNPROFESSIONAL AND DOES CONSIDER THAT IAM LOOSING MY BUSINESS FOT BEEN ABLE READ MY EMAIL gRUDGINGLY SHE TOLD ME THATTHERE UUS NOTHING THEY CAN DO . WHEN I TOOK HER UP ON THAT SHE I MUST…

I had a appointment today at 12:00 in the methuen ma store and I got there at 11:45 and I was told that there were a few people ahead of me and while I was waiting there were people coming in after me and I stood there until 12:25 before I walked out.

So I don’t understand if you are allowed to make appointments on line why isn’t it honored I understand running a little behind but when I watched people come in after me and get helped that is unacceptable. That store has piss poor customer service.

Buyers beware! Comcast is calling customers indicating they have this great new deal where customers can keep all their current channels, and get the home security package and save on your bill. NOT TRUE! They called me and I was told I would keep my channels, bundle 3 premium movie channels (I had 2 already) and the home security system and save $30 a month!

they downgraded me to basic package so I lost all my channels and removed my premium channels in order to reduce the price. When I complained and said they had to honor what I was told on the phone they basically said there was nothing they could do.

It was a TRICK to get me off a very old package that they were not wanting me on and now that it is done they won't go back! Total deception to get us old customers onto current…

I was wanting to sign up for internet and the associate I spoke with was VERY rude and unprofessional. It is making me want to take my business elsewhere. I do not recall the associate tell me his name either.

Comcast Xfinity is THE ABSOLUTE WORST thing I've EVER signed up for! This expensive piece of junk shuts down, reloads, reconfigures itself constantly. It is the biggest pain almost daily. We end up watching antenna TV, for free mind you, and Sling about 95% of the time!

We get only a couple channels on Xfinity basic TV service, and tons of channels on Sling. Even our antenna has more channels FOR FREE! Xfinity is THE BIGGEST, MOST EXPENSIVE JOKE I'VE EVER SEEN!!! I can't wait until our contract is up (about 7 more months), so I can drop them faster than you can say "WORTHLESS"!

I would NOT recommend this company to my worst enemy!!

Was charged twice in one month for same bill I was told I would receive money back and be credited a month for inconvenience. Started looking through bank statements I noticed Comcast was taking money out of two accounts they where only authorized to take money out of one.

I was never credited the one month for an inconvenience I still got billed although they didn't notify me for the month I was supposed to be credited so ended up with a late fee and a month behind on payments. Was told I owed almost $500 dollars.

When I asked about what happened to me being credited a month they had no idea what I was talking about. I was a loyal customer for 2 years paid my bill on time if not early. When they took the two payments in the same month my bank account was overdrawn as well as other bills…

Attention: Comcast Cable

To whom it may concern, I own property at 7505 Serna Dr., Tallahassee FL 32309 and there is a Comcast owned telephone pole that needs to be removed. Talquin Electric located in Tallahassee, FL installed a new utilities power pole next to the Comcast Cable telephone pole and your cable wires need to be transferred to the Talquin Electric Utilities Pole. I had a meeting at the location yesterday 11/21 with Talquin Electric head of operations, his name is Mark Ganous. He informed me that the old telephone pole belongs to Comcast Cable and that your company owns it now, previously it did belong to Talquin. If you need additional information you can call Talquin Electric and ask for Mark Ganous, his landline number is (850)893-6853.

The telephone pole in question is…

Although my internet speeds have been upgraded, which I appreciate, i still have connectivity issues with this service. I've had random outage without any explanation nor prior notification that an outage is to occur. Until recently, this has kot been a problem.

I have seriously considered dropping this service, based on its unreliability. I've never had this issue with any other internet provider, to include AT&T, but do to location I am unable to select another option. Since this is the case, i expect, at the very least, prior notification about outages, before the outage is to take pleae.

Otherwise, my negative comments wil only expand to potential clientele that would no longer consider your service.

We discontinued our resident service in White House Tn on 10/29/19 due to moving out of state . We were advised by White House office on 10/29/19 when returning the equipment we would receive “ refund all prepaid monthly service fees charged for Service(s) after the date of termination (less any outstanding amounts due us for the Service(s) since .Payment was made by auto pay 10/27/19 $175.84

We were very surprised to receive an invoice for a balance due and an early termination fee of $140.00 . We were not made aware of theses charges when the equipment was returned.

We move out of state to save money due to Richard health condition We have been a Comcast/Xfinity customer for ten years and never late with payments. As senior citizens on a fixed income it is outrageous to charge an early…

I contacted Comcast last month when the problem begin. I was told I would receive credit on my bill however credit was not applied and is now being applied to my next month bill. My service was interrupted and I paid $42.62 so it could be restored. I spoke with Kona and she was very helpful and explains the issue however as a consumer since 2006 I was not satisfied I had to pay the $42.42 that should have been applied last month which would have prevented the interruption. I feel Comcast forced me to pay something that was not my fault and I am tired of spending my time on the phone.

Very Dissatisfied Customer

Jill Spicer

Since baseball season, att station 32 has been freeze frame. Now it's includes espn, the travel channel, and 57. It's a shame that I have to pay for cable and all I get are oprah stations and fake news station.

it has also started to affect btn. I would like to have this resolved. I have missed several hockey games and other shows.

Let’s see. Our internet and cable go down too often to be paying you the ridiculous amount of money every month that you charge. Then when you call customer service you can’t get a human being on the line! All you provide is a recorded voice and options that you don’t want!

I want to speak to a human being to tell them about my outage AGAIN and have it resolved. You people rip us off because you’re the only cable company in town and I’m about to cancel every account we’ve had with you for the past 24 years.

I probably won’t even get a response to this complaint but it doesn’t matter anyway cause nothing will change.

I would like to reach the immediate attention negligence and recklessness of unprofessional Reg REF: Date 5/31/2019 ID # 22273166 and 2nd ID#:23760006 CR # CR833376598 Sales Manager/Director Name A Tst A Tst Reg REF: CR # CR833376598. DocuSign Envelope ID: C2C995FB-3231-41F7-9878-154820AF452C.

I have 11 locations of Marco's Pizza and Try to change the service and CR above never got to address my issue. We have to down grade/ and up-grade our service to with Connection Pro. I spoke 2-3 Sales Rep they keep running me around. I change the service plan and I am still getting $465 bill. I need to change the service ASAP and get reimbursement for past 4-5 months. I am attaching the fill I signed. Somebody have to call me before I take it to social Media and take legal action. My Contact info:…

Horrible customer service. Unable to work with customers that are supposed to be valued customers. I will be cancelling my service and do not recommended them. They are a rip off company.

I have been very disappointed in your streaming service. It works sometimes but not consistently. I have called on a few occasions but that doesn't do any good. Please fix this program so it works consistently or scrap it until you can figure out how to do it.

Been a long time customer and am paying alot of money every month. Never considered joining one of the dish services because I heard they were unreliable well now you are unreliable so I might as well try something different.

1 of my TV has been stuck on Welcome page since early yesterday, I called the help line and was on the phone for over an hour (6:12 PM) while he performed system check.

Finally the guy on the phone said that he would call me back at 8PM and if the TV was not working would schedule someone to come out. I never received a call. I called this morning and spoke to overseas agent Max REFCR878781592 he went thru the same process and said he tried to schedule an appointment but the system was down.

I requested to speak to a supervisor but no one was available and said someone would call me back by 8AM to schedule my appointment. No one called again at *am spoke to Alma ID A75 she said she could not help me in setting up an appointment for a tech to come out unless she performed a system check.…

comcast tech can to my home to service green box located in my back yard. When they finished they left the box leaning on fence with all wire exposed to rain opened with children playing in the yard. I called comcast on Friday and they said they would call within the day to schedule tech to come out.

No one can out so I called Monday and they said they sent the wrong tech and would have to write another ticket and the earliest would be Weds evening and would be expediting. Asked to speak to a supervisor 4 times and they stated busy call back asap leave number.

Yeah 5 hours later supervisor called and still could not resolve the problem. Poor customer service and unacceptable. Problem still exist from last Friday

The lack of ability to call Comcast and be able to talk to a live entity, is very frustrating. After ten minutes talking to your phone computer, and they finally say they are switching me to a live representative, the phone gets cuts off......AT LEAST 5 TIMES IN A ROW!!!!!! Please provide me with a direct number to contact Comcast for a live agent. I am relatively intelligent enough to know when your computer system (used for the muddled masses that you call customers) is not sufficient.

My Xfinity account is not accessible from my Chromebook, or Explorer engines. I even switched to my Verizon Hotspot to try an access my email account and was greeted with the same blank screen (only after flashing the generic Xfinity screen).

Please have a technician call me at (303) 202-6475 to discuss.…

There is no help..kindness or understanding for hardships...Or when you are in the military on a fixed income...My family in the states just went through Imelda & tornados...our home was devasted..any compassion, help, understanding...NOOOO NOTHING from this company but mailce, rudeness & grievance

They took 32 days to put my money on the correct account after putting it on the wrong account. Now I have no service

Into the second year of our contract with comcast now. twice a day we have to unplug the cable box reason being is it freezes up a lot. Comcast drops of line daily from 3 to 4am. We have netflex and prime and we can be watching it and comcast conveniently drops off lime, again, another unplugging is required.

I have made complaints over the phone and they came out with a tech named jeremy. He replaced a cable line outside and replaced the comcast box, few days ago. He was professional and knowledgeable. Anyway he spent some time here and the same problems continue to be the same.

Another problem when the sales rep (Brian Zimmerman) initially stated that a few channels, example, ID, Crime Stories, etc were included. He even circled the stations in question guaranteed they are included.…

My first service call was on SEPT 25. It's now NOV 15th. I have made multiple calls and appointments since then to no avail. I currently have an appointment for tomorrow, but a tech did come yesterday but could not resolve my issue.

He told me he would be back this morning. No call no show and it's well past morning. Still not resolved. Will probably cancel service.

ERROR message came up!!!! Horrible customer service rep. argued with me for 17 minutes and would NOT allow me to speak to a supervisor, complaint was about the incompetent tech that came to my home and ran at least 30 feet of cable outside my house and

secured it to the side of it (without my permission) and now it's wrapped around my home like Christmas lights, the tech showed up on Sunday at up at 7:30am via text (service 8 to 10) so I woke up my husband so he would not freak out with a stranger in the house but the tech would not get out of his truck.

I had my husband at 9:30 go outside to see if the guy fell asleep. 30 minutes later he gets out, comes to the door and says he had an important conference call. Really???? BS dude! And the "joke" of a tech was here 4 hours. It hasn't…

Our internet service has been down since November 10 and I have called customer service many times and after finally being told that a technician needed to come out one came out and told me that he couldn’t help because the modem was no good and since I has xfinity security he wasn’t authorized to change the modem.

He told me that another technician would be here at 3pm. No one showed up. I called twice and after being told the technician was on his way no one showed up. I was told after I called that the technician went home and my appointment had to be rescheduled to the 18th.

I was also charged $70 for the technician to come out for your equipment failing through no fault of my own. This is ridiculously terrible customer service.

For the last year since i got Comcast, my internet service was not working, after many months of calling and resetting modem representatives sending the so called signal to reset my modem about 20 times, and the Internet would work for that day and the next day again it would be down.

I was so fed up that I finally got a hold of a supervisor who was very helpful, i told her i don't want your credits i just want what i pay for.

Well she scheduled technicians that finally knew what they were doing (Mike Romero and Xavier Sewell) who were very kind and were able to finally fix my Internet connection after many months of not having good service and having to pay for poor service is not fair.

Then i get a bill from Comcast for an enormous hike on my bill, my plan went from 39.99 to 59.99…

We got a message from xfinity if you don't have the $9.95 HD technology fee on your account soon HD programming will no longer be available Comcast cable is not being fair to all their customers I demand that we get the HD channels back they're already charging us $152 a month for cable that's not fair I demand they give us the HD channels back we deserve more channels with the price we're paying! Sincerely James p Frazier dissatisfied Comcast cable customer

Am being charged for services i never received and for having a tech come out to repair damaged cables outside of my apartment complex and being charged. Been to Xfinity store 8 times within 4 weeks.

I went to your New Bloomingdale, IL location on Monday, November 12, 2019 at approximately 2:15 pm to drop off a TV control box since it no longer worked. I spoke to customer service before I went. 00 credit since it hasn't worked since late September 2019.

As soon as I stepped into the Bloomingdale store I was met with stares and made to feel like I didn't belong. One young man who was working with a customer said he would be with me as soon as he finished.

So I waited for a few minutes and then I walked deeper into the store and spotted a young woman with dark hair and bangs who was standing at a station and appeared not to be talking with anyone. I said I was here to drop off the box and she nearly bit my head off.

She not only barked the command but made me feel as though I was an…

Sending my bill to wrong address, and someone else adding and ordering on my account. Because it was sent to wrong address someone got into my other accounts. July of 2019 I called to complain and they refused to anything about it. They refused to even keep track of notes from earlier phones I had made. Did not keep track of notes that were suppose to be on the account.

Over all I cannot give you below a 1 star, When your service was the worst service possible. I rather go with a less known company then ever use you again.

Following a new customer service request, installer came to our site on Wednesday November 6th around 1:30h PM. During the installation process, instead of running a new wire to the customer apartment, he decided to use existing cable, used for our television distribution service. He did cut two coax cables going to the apartment and used one of them to extend his "orange external coax" instead of running a cable inside. Since then, my resident has no television service and this is not the first time that we have this kind of incident. The installer was told not to touch existing cables and his answer was: "I know what I have to do..."

I want to discuss this incident with the installation supervisor of my district ASAP and see how he will be fixing this issue and prevent any repetitive…

11/12/2019 went to seabrook nh store to change my brand new 2 week old remote that didn't shut off. A girl came in and signed in, I did not care sign in. An employee with glasses on came up and said who is next ,both myself and the girl told him I was.

And because I forgot to sign in he took her. The little arogant person. I swear I was so mad I'm 73 if I was 20 years younger just with his nasty attitude he would have had a problem honestly.

This guy should not be working with the public. When I was in there 2 weeks ago he was a little snooty with a customer. And after another wait The new remote was right u Der the counter. It took less than a minute.

Normally I don't turn people in, but trust me someone should talk to this guy before there is a big problem in there and he deserves to…

Placed order for cable service 2 weeks ago,was told package was to arrive 3to 5 days Called 7 days later was told package was never send out. Was told will ship for next day for their mistake after being transferred to 4 different agents.

To find out was shipped to the wrong address!!! Asked to speak to management was told was busy couldn't take my call , will be looking for a better provider.

I live in an over 55 building for seniors, Coral a Ridge Towers South, in Fort Lauderdale, FL. Our community negotiated a contract for Cable TV with a channel lineup that included Turner Classic Movies. Without any notification Xfinity removed access to this channel, and I can’t even find any reference to TCM on the Xfinity Website.

This type of manipulation is reprehensible. I’m sure that TCM demographics would confer that most TCM viewers are seniors. I love this channel and have had access to it on basic cable packages for over 30 years. If we don’t get TCM back I will certainly advocate that our senior community not renew any contract.

Xfinity has been degrading the channel lineup, and it’s no wonder that so many people are “cutting the cable”. Please give us our TCM channel back,…

On 11/1 we moved to a new home and attempted to take services with us. We were unable to get it up and running so we called to have the issues addressed. Well we could not do it ourselves (surprised? of course not).

So we scheduled a tech and it was for 11/3 from 8am to 10am. I got a text at 7:30am that the tech was here and would be with me shortly. I was already up so no big deal but my husband wasn't. I got him up.

It was a rainy day but we didn't think it would be an issue because I was told by Comcast the previous owner had Comcast. So we waited for the tech who we could see outside our house in his truck.

at 9:30am I asked my husband to go outside to see if the guy fell asleep in his truck. When my husband came back he said that he told the guy to come in. 30 minutes later the guy…

I have been having issues with my internet for a month. I have been trying to get a technician to come out and fix it. There is a loose wire/ connection that happened after your corporation came to fix a prior issue that Comcast said needed to be done.

The loose wire was a solution offered after one of your call centers diagnosed the issue. I have had multiple appointments scheduled. And have been rescheduled by Comcast. Friday I spoke with a lady after I received a text confirming a new appt for Sunday during my 3-5 window.

I called and a lady said she spoke with the technician and my appt was late. The technician was going to be there between 5:30-6:30. I called back at 6:40 after another no show. The new technician said that that was never agreed and she wrote I confirmed the Sunday…

I transferred my service from 1010 s. Mason Chicago Illinois, 60644 to 501 s. 3rd Maywood Illinois, 60153 in July 2019. My service is being cut off every week due to someone not deleting my previous address off the account.

My payments are going to the Chicago acct. I have been cut off 3 times in the past week. I spoke with a supervisor on 11/10/19 named Eanico & he stated he took the Chicago acct off. But I was cut off again this morning!

Your customer service reps are rude & say there is nothing they can do, as if they don't want to do their job to resolve my issue. I don't want to take legal action but if this is not resolved I will.

The service is shit, the representatives lie

We have been Comcast customers for many years we have a two family home that had Comcast throughout. Due to my elderly parents we have life line hooked up to my home phone which is through Comcast. My parents are moving in to my first floor apartment, in order for them to have service we needed to split Comcast into two services.

They were hooking her cable up this morning and ours between 2-4 same afternoon. We have confirmation that this was ordered, Comcast never showed we called we were on phone hold for over 2 and a 1/2 hours to be informed that Comcast rescheduled our appointment without informing us.

Asked to speak with a supervisor and suddenly we were disconnected. We called back again and the rep said that they had to cancel because the technician was helping out on a power…

I have been with Comcast for yeas and the customer service I received today I have never received anything like this before. This issue makes me want to cancel my services. I requested an appointment to setup my new XFI wireless Gateway.

On Nov 5 I called and I was schedule an appointment for Sunday Nov 10 between 10-12. I asked the rep will there be a charge for the tech coming out and was advising NO. Sunday came and no one showed up.

I contact the company and was advised that I was not schedule for today. I could not understand that because the tech gave me the information. They explained that could schedule one for me. I explained the tech said that it was no charge.

He did not tell me any on this information. The problems is that they see no record of me calling. So I asked to talk…

Dear complaint department, My wife and I have been customers of xfinity internet, tv, and telephone service for almost two years. Everything has been good for the internet except pixeling on recorded shows, sometimes an interruption of internet service and many dropped calls.

The dropped calls are our main concern. We have been getting numerous dropped calls since we had your service installed. We have had this problem from day one and several xfinity technicians have been out here to look at it.

They have tested and replaced several items including the modem. The last two or three technicians actually told us the line would be monitored and things were wonderful for the next two or three days. Then the dropped calls start again.

We are writing this email to tell you how poor the…