Comcast

Called because we lost Turner Classic. Wanted to add them back in. Was told tgey coyld lower my internet speed by changing my package and it would not cost. Told them i did not want to lise anything. He assured me i would not.

Well i lost ID and WGN , ME tv. Called the next day to have them change it back to the old package and they cant. The tech lied to me and now i lost a bunch of stations. Comcast is gone as soon as my contract is up.

On 11/2 I Called comcast to make a payment,I I paid with my credit card on 10/8 I made another payment to bring my bill current. on 10/11 comcast made an unauthorized debit to my credit card for $194 this was the payment that I made on 10/8 I spoke to a Christina on 10/11 t0 request a refund (of my money for my mortgage pymt) she told me it would be refunded in 2 days.Since this point I have spoke t 4 other people who simply passed the buck.i need my money to pay my bills

On Sunday my cable went out, and there as technician at my neighbor’s house across the street to fix their problem. He would not come over to look at mine. Said to call Comcast. Why couldn’t he come over?

The removal of TCM is a outrageous. Moving TCM to a upgrade to a sports package makes No Sense. This removal an the possible removal of Starz, I have decided to look at an move my cable subscription to another Provider.

Seems like this move is about increasing cost without considering the customer. Sports an Classic Movies- in what World is that in the same category. Seeing Red right now.

You all have a customer service representative there by the name “RANGI”, VERY VERY Disrespectful To Me and the Representative of “BANK OF AMERICA “! I know that everybody needs there Job.. FIRE HIM IMMEDIATELY! He Do Not Know How To Talk To A CUSTOMER!

As a customer and stock holder of Comcast, my contract included TCM in my cable TV subscription. I'm extremely disappointed as most people I know in the cancellation of this channel. It could result in a loss of customers for Comcast as it is a much watched channel.

moving TCM to another tier is, I feel, a breech of contract. You should not be allowed to add subtract channels in the middle of a subscription contract. As much as they like to project in their image, xfinity does not care about customers, only profits.

I am writing to protest the recent move of Turner Classic Movies to a Sports & Entertainment Package requiring an additional cost. I find this decision to be disgusting. I can't say at this time that it will result in cancellation of my subscription to your cable service, but I will certainly now actively research my options.

Actions such as this one merely reinforce your negative image. If I could give you zero starts, I would.

My husband and I are furious that Comcast is now charging to watch TCM What makes this even worse is how do we know Comcast won’t do this to other free channels We are looking to find another company to go with This is just DISGUSTING and extremely cruel to do to your customers

I noticed you changed Turner Classic Movies to a sports package, I will promise you, I will drop you like a hot potato as soon as I can get a DSL. It is coming. You are more worried about your bottom line than your customers, We pay your bills

I am 87 years old and recently you increased my fee by $50. As I am on limited income I dropped down a service level but which included Turner Classic Movies. Now you have switched that channel up a level and expect me to pay for sports channels that I do not want to get TCM.

I was informed that you are getting a lot of unhappy reports from customers. I think Britbox will serve me as I have Amazon Stick on a separate TV set. Amazon rep told me that they are coming after you soon with a new service.

You moved Turner Classic Movies to a trash, sports entertainment package tihat NO ONE would want. This is a disgusting outright attempt to hold us hostage to pay more for channels we dont ever want

Out of the list of channels. on this package. there is nothing I havee the least interest in. The sports I wa tare in the Preferred package

Correct this, PLEASE. this is just a grab for more money. shame on you

I pay an average of $300 a month for service. Without warning I was told to subscribe to TCM. The ONLY worthwhile station. And I can never have time regarding my plan.

Internet out, called Comcast as they charged me eighty dollars for a service call when there was an outage that the call center was unaware of. I was on the call for forty five minutes. Again today my internet is out and I asked for an eighty dollar credit.

I wasn’t allowed to speak to a supervisor but after forty minutes got the credit for 80; still no internet no TV now trying to schedule a service call still on hold

I've been with Comcast for about 5 years now and I could tolerate the pricing but the internet pricing is so sh** now (10/3/2019). As of now, it's no point staying with Comcast. I cant play any games because the upload speed sucks and the other options are soo dumb.

I should go to verison for a better balance. What happened to 150/150 and so forth, really?!?!

I have watched TCM (Turner Classic Movies) for years. I came back from vacation last week and suddenly TCM is no available on my tier of service. I called to find out what was going on and. Comcast had a recording on the line saying if you want to continue to have TCM you have to add the Sports Tier to your line-up.

Now I ask you what does classic movies have to do with sports? 95 plus tax to your bill. A lot of the older customers watch TCM. Comcast knows that and its not fair to try to force customers into a higher bill, to be able to watch the TCM channel.

I know we don't watch sports in my home and I'm sure there are many more customers that don't. We should not have to buy a Sports package to watch…

I have been a Comcast customer for 33 plus years. With the cancellation of TCM in my current package, I will be canceling my Comcast service. This was a bad move on your part. There are many options, most of which are less expensive.

I’ll be choosing one of those options very soon.

Stanley Southerland from Atlanta GA. 30305 apt 1305. 6783081259 why did you drop channel 28 liguidation channel 3601 piedmont rd ne

For the last 24 hours I have lost Turner Classic movies. HBO, Starz,Showtime. And a couple of days ago Cinemax was removed. What is going on? Who is screwing up my TRIPLE PREMIUM bundle? I keep seeing that if I want these channels (and several others) that I must subscribe to them. I already have.

My triple premium bundle is good until the end of December 2019. Put back everything the way it was, at least until then.

We watch TCM channel every day, but now you have moved this FREE channel to a "sports and entertainment package". 99 a month on top of what we already pay. Why should we pay extra fee for one channel??? We will be looking into another service.

99/mo), which doesn't include the additional regional sports broadcast fees. All told, this will increase my monthly bill to over $200. I am not interesteed in the additional sports channels, only TCM. Unfortunately, there are no alternative cable companies in my area so I am stuck accepting the added cost or else giving up TCM.

I will be giving up TCM. Wish I could give up Comcast!

I list TCM which I watch regularly. I am told I need to upgrade to a sport's package. I have more than enough sport stations which I rarely watch except for the Tennis Channel. My contract is being violated because in my contract the TCM channel is included.

I want my TCM station back without upgrading to another sport package. It's bad enough that I have Spanish stations, which I do not speak or understand nor use. Those can be removed.

Also, my internet connections goes down about three times every other week which I cannot understand. 58 a month. I would like Comcast to reinstate the channels they removed. These recent actions make me feel like I am bullied into buying and paying for more than I really want or need.

Why fix something that is not broken.

Comcast suddenly removed TCM from my fathers lineup . He and his friends and family are very upset. If it doesn't return in a months time, they all plan on switching to dish. Awful that they would remove it for another shopping channel!.

Called 5 times. Girl was rude on phone wouldn’t let me talk. Name was cindi. Everytime I called they told me more excuses about why I Couldn’t get internet.

95 after that. I will be switching form Comcast to AT&T if i don't get a satisfactory explanation for this increase. Is this new charge just another money grubbing scheme by Comcast. And why was it done in a sneaky way by not even notifing customers in advance of the new plan.

I'm probably wasting time filing this complaint because you will never respond to it.

Thanks a lot for moving TCM to another package. It is one of my favorite and most viewed channels. You guys sure do not have good customer service when it comes to long-time customers. Thanks for nothing! We are seriously considering other avenues for cable.

I will not recommend you to anybody as a cable service. Thanks for nothing!

I've been a customer for about 20 years and doing that time I have received TMC as part of my service, for some reason the policy have change, to only receive TMC with a Sports package, I have never had any interest in sports other then UFC once I realized there was a additional charge, I no longer enjoy that channel, I'm on a fix income I'm already stressing the amount I already pay, I would appreciate your cooperation to restore my TMC without any further cost. Sincerely Gregory Miller noah52@comcast.net

I have a 2 year contract with your company and took TCM off and made it an upgrade . Why ?

I am upset that in order to keep TCM I had to incur an additional cost to my package!!! The representative said it was not watched much by viewers and thus the need to place it in another tier! I beg to differ!

If Comcast would do a survey they would find out how beloved the channel is and how upset the TCM subscribers are!!! If Comcast is truly connected with their customers they would realize the impact this has had on their customers!

Thank you, from a concerned customer looking for another way to get TCM back!!!! Sandra DaRos ( a longtime subscriber)!!!

Dear Comcast/Xfinity,The survey I completed may not have reached you yet, so here is my review of your service. For a bit of background the offer you made over two years ago, was a deal that I could not pass up.

(Thanks) Since that "deal" was offered, I have had to call Xfinity every year to plead my case to say somewhat within that monthly price. It is important to note that I DO NOT have: HBO, Showtime, Starz, The Movie Channel, Cinemax, or any other Premium sports channel.

Earlier this week I was forced to call your company to reconnect my service and the rep. David said after an hour pulse of conversation did restore the service for 10-days, which turned out to be only 24-hours. David did admit the phone was NOT bundled as I requested and the Nexflix was added he said by me via the…

Was informed by Jenny on 10/11/2019 that our disrupted services due to "old cable boxes" from being a "loyal customer of Comcast" since 1988 needed replaced. Picked up new boxes, failed to contact, assured by Jenny that our service would be taken care of before tomorrow (10/12/2018) since we have been a loyal customer BUT now we find out from Jenny that service tech can not come out for three (3) days. Dismal service!!!!

" I long for the good ole' days of fixed aerial antennas!!!!

We didn't read the fine print in our August bill that Turner Classic Movie Channel would be dropped from our package. Yesterday I found out, TCM vanished from my lineup. 00 a month for Comcast cable, it's ridiculous, but we sucked it up because we enjoyed what we got, but not any more.

Just how many customers that enjoy 1930's&40's B/W movies are watching International soccer on the Sports Package TCM is now held hostage to? Our contract is up in a couple of months, and we have had it with Comcast. See you on the ash heap of cable.

Why on earth did you take away TCM??? This was one of the few reasons i kept cable. Why am I not being compensated for my loss? I am now going to cancel Comcast.

Bring back TCM! Bring it back! Why would you lump it in with a sports package?! Please bring it back

I have in the years as a customer with Comcast had many complaints but the one I have now is that your company keeps removing channels from my package which is Digital Preferred —either completely removing them or transferring them to another package just so to get more money out of your customers that is if they really want to see that particular channel.

But never do you replace that channel or lower the price of the package because you are no longer giving the amount of channels so advertised. 40 a month for something called regional sorts fee and I never see any regional sports broadcast so why???????

73 every month for just a few channels that are worth watching plus reruns reruns reruns. Most of these sitcoms are horrible. I understand that your company has to negotiate broadcast…

I am being overly charged for things packages I did not ask for or received calls for and representatives are adding things without knowledge until one day I got a call saying I owe 300 dollars more than what it was suppose to be I was only supposed to pay 80 dollars a month for basic tv and WiFi and when they called me today 10/11/2019 I was informed I had a triple play package and the day my bill is 150 dollars which I didn’t ask for and

they are telling me I must pay it and they can’t readjust or change anything unless I pay for this package that I didn’t ask for not only that I was given the run around from rep to rep so I asked for a supervisor they end up putting me on the phone with another rep pretending to be a supervisor and I got fed up and asked for corporate number they…

They took off TCM. I am forced to upgrade my package to a sports package to get it again! I have no interest in sports. i am forced to abide by my 2 year contract but what about their 2 year contract with me?

I am sure it is in small print somewhere.

I came to the site in methuen massachusetts to make a payment. The machines are only taking credit card but i have cash. They said it would be 6 minutes this store is full with people waiting and getting mad because the lady came out from behind the counter 2 speak to some of her co workers.

And we have have been here 20 minutes now

We are PISSED. We have been trying to change the date the cell phone is taken out to the 1st of the month. Just got off with lady and they claim they can't change it. She said to talk to our bank.

We have asked a few times before! We get overdraft fees every month cause they refuse to change the date. I'm going to make u guys pay for the overdrafts!!! That is bullshit. Whatever happened to customer service? I will go to BBB too with this.

net 180 Triple Tree Cir N Keizer, OR 97303

Why was TBS moved from my package to the Sports package that costs more money. Seniors enjoy watching classic movies rather than the trash that is on now. Very disappointed. Every time I turn around there is a rate increase and less service.

Seriously considering pulling the plug after 16 years.

I am the manager at Madison Court Apartments 1509 E Madison Seattle, WA 98122. Summer before last, Comcast installed their service in my complex. In doing this, in my 1509 building, they never put the lid back on the WAVE coaxial cable box they attached to, they haphazardly set it in & of course if fell off, I cannot get it back on and

it's fine if you all have to hook to WAVE's wires, but you could have taken the time to set it up so that our services isn't waving in & out YOUR CUSTOMERS TOO! here is a picture of how Comcast leaves the complexes they attach too.

This is ugly NOT in a secure area and absolutely shoddy work & lazy work. Unacceptable. As I am someone who lets tenant's know what services they can attach to, I have a very difficult time recommending Xfinity when I see this.…

I have tried for 2 months to have the internet service at my house, that keeps rebooting, corrected. I am now on my third modem. I have also put in a new cable from the modem to the Comcast box on the side of my house.

The next tech installed a new Comcast box on the side of the house. Nothing worked. On Oct. 5, 2019 a supervisor came out and found that the line from the pole to my house was BAD. I have not been contacted by Comcast until today Oct.

11, 2019 when I called customer service and was told that a truck would be at my house at 10 am. When I talked to the service man that came out, I was told he was only there to see where the line was to be placed, and it would be another 7 to 10 days before a line would be put in service. I am…

For the last 6 months I have been charged $5.99 for the Hallmark Movie channel which is part of my channel package. I have call customer support the last 6 months and they give me credit for the $5.99 and assure me it was taken care of and will not show up on my bill again. But it has showed up month after month and I keep call in so how can I get this taken care of ?

Just spoke to my father in law who is 88 years young. He is on a fixed income. I was just made aware of the the Turner Classic Movie channel TCM has been moved to the sports package. Who the heck had THAT bright idea?

I don't think I am the only person writing. Why take away a channel that MOST seniors enjoy watching and add it to a SPORTS network at an additional cost when most seniors are on a fixed income. I don't get it !

Is there a way to just add it back and take away the cooking channel or something else? Should he get rid of cable and go to another service? I know you will prob just read this and brush it to the side, but hope you don't Please let me know if you can help Thanks

My complaint is that you have decided to couple TCM with a sports package for an additional fee. We are in our 70's and on a fixed income. My husband watches TCM almost every night. We do not watch many sports.

30 a month for the privilege of watching a limited number of channels. 99 for a sports package that we will never watch. I called the 1-800 number but could never talk to a person - this is unsatisfactory. You have taken a very popular channel and coupled it with channels people don't watch.

Whoever made this decision did not anticipate how this was going to affect customers. For you it is all about money. We are both very angry about this. Both of my daughters have given up on cable altogether. We will be talking to them about the alternative they have chosen in anticipation of…

Removal of TCM from channel lineup, and repackaging with unrelated channels that I have no interest in. Why did I have to sign a contract if I don’t get the channels I want?

I have internet only with comcast I was told when I got the service that I only had to pay 69.99 plus tax 72.00 and was charged 600.00

TCMHD has been a free channel. Today it was switched to the Sports channel for $6.99. There is no resolution coming forth from the company.

The question is: What sense does it make to take a channel that offers classic movies and put them with a sports channel. It gives the appearance that Comcast sees that there is a preference for good viewing as opposed to the less than desirable material being offered these days. Is it a matter of money? Poor reasoning? Or a deliberate act to hurt consumers?

I understand TCM is now part of the Sports Package. If you couldn't renew a new contract how could Comcast add it to the Sports Package? I'm not interested in the Sports Package. I have no use for the additional channels available in the Sports Package.

95 each month if I subscribe to the Sports Package. Ron McComsey 120 Springbrook Court Lancaster, PA 17603

I have only been a customer to comcast for only 2 months and they have been hell. I went to the store to set up my services and the girl at the store added additional services that i did not request ( Only need internet, HBO, rental of modem) when i got the email i noticed additonal charges.

I called and speak over an hour on hold to then hang up, i was finally able to speak to someone who assisted me and remove those extra charges. The day of installation i got the confirmation text and the app said the agent will be here, i left work early to only find out after being home for 3 hours that the agent over the phone never confirmed the appointment (even though i got the text confirmation) only way i found out is because i called.

They sent an agent 4 days later. The contractor came and…