Comcast

I have been a Comcast customer for many years and have enjoyed watching TCM on your basic package. I am outraged that in order to keep watching TCM I will have to upgrade to a package that I DO NOT WANT. I am now considering cancelling service and looking into other cable optiond, or bypassing cable altogether

On Wednesday, October 9, 2019 at approx. m (EST), I called Xfinity (Comcast) regarding the noticeable increase in my forthcoming bill for mobile service (239) 210-8972. After waiting nearly thirty minutes I spoke with a male customer service employee from the Fort Myers FL office and explained the nature of my call.

He stated that his office did not handle mobile service issues and proceeded to transfer me to the division that resolve my billing issue. After only a three minute delay, I was connected to a female employee who handled mobile service.

I asked her to research my account and explain why there was a dramatic increase in my forthcoming mobile phone bill. 00 in any past month for that service. " Although she spoke the English language perfectly, she did not seem to understand…

I was promised if I left Verizon for Comcast my landline telephone number would be transferred without cost or problem. I stressed this was important to me due to my business and my dependence on landlines rather than cellphones. The sales representative stated that if I transferred to Comcast there would be no problems despite my recent (two week contract renewal with Verizon). She stated within 30 days it could be terminated without cost and if there were any problems Comcast would cover it.

Ms. Carioh estimated it would take two days to effect the transfer. We didn't cancel Verizon to insure no problems with transfer till after the Comcast installation was complete. After a week we went back to see her to inquire why there was no functing phone. A week later same question we had a…

I was promised if I left Verizon for Comcast my landline telephone number would be transferred without cost or problem. I stressed this was important to me due to my business and my dependence on landlines rather than cellphones. The sales representative stated that if I transferred to Comcast there would be no problems despite my recent (two week contract renewal with Verizon). She stated within 30 days it could be terminated without cost and if there were any problems Comcast would cover it.

Ms. Carioh estimated it would take two days to effect the transfer. We didn't cancel Verizon to insure no problems with transfer till after the Comcast installation was complete. After a week we went back to see her to inquire why there was no functing phone. A week later same question we had a…

Went to the Charlottesville store on Seminole trail and the guy who took care of me was great but a guy name Adam was disrespectful and rude in front of customer and didn’t want to change a one hundred dollar bill to his co-worker having a really bad attitude and making me and other customers wait just because he didn’t feel like helping.

For me that guy it’s useless!! Adam!

My contract didn't include international calling but comcast didn't disable it so hackers got in and charge up $4000.00 worth of calls to Morocco that right $4000.00 Comcast claims I am responsible for payment but the contract means nothing as long as they get their money. Do not use comcast as they pass you from one department to another neither communicates with the other.

My problems started with a cracked screen that I took to your third party insurance company and they somehow messed up my phone I had to spend over 20 hours and 12 days on the phone with so many different people explaining andexplaining my problems I finally got a new phone sent to me 13 days later it did not come with a return label so

I decided to take it back to the Willow Grove store where I tried to resolve the issue 2 weeks ago with very little help actually none that's when I went to corporate and they finally sent me a new phone.

I have a major complaint with store manager Angela Reyes my encounter with her was totally unprofessional on both our parts but all I wanted to do was return the broken phone and she said there was no way to resolve it unless I had the last four digits…

My service was disconnected on the 23rd of September. I turned in the equipment on the 26 of September. I am on the phone with a representative and ask why was I billed for a full months of service. She stated because I have the equipment.

I told her she was wrong it was already turned in. Then she states she is going to see why she didn't have my account in front of her. Well why did you just lie. Then I ask why hasn't my service been completely disconnected, being that I call twice and my husband once to get the account completely disconnected.

She ask me did I ask for it to be completely disconnected.... Ummm YES. So I finally ask for a Supervisor and after asking three times and her telling me I don't need one, now she is trying to connect me to one.

Mind you I have been on hold for…

I opened an account earlier this year and it has disappeared. No one at the customer service number can respond to my inquiries regarding what happened.

Also, the address entitled "hissing kitty" is disgusting and disrespectful. If you want to mock customer complaints, run your business effectively - this will avoid people in customer service who resent complaints.

Never received a confirming email from this site as stated.

I have to call why change More money oh sorry this was mistake We will take off this Rally Rally bad service I don’t have time and don’t have money pay Extra I have another bills too when you call customer service not good and supervisor don’t do nothing this every month I have service internet and Tv and home security why my bill $352 that too much Please please please someone is not interested to make bill right please don’t put work for place bill I will look another service.

After having a daily interruption of internet services for weeks, technician visits, endless hours on the phone, I wrote to the President & CEO of Comcast outlining in detail the problems. It's been over two weeks, and have no heard a word from anyone.

I've worked in a corporate office and when a complaint was sent to our President, it was immediately given to someone who would handle it personally. The customer service problem obviously starts at the top. Since writing two weeks ago, service was interrupted on almost a daily basis 11x.

Had AT&E internet for years and it never went out. I switched to Comcast triple play to save money. The money I've saved has not been worth the aggravation. Of course, I have a 2 year contract, which I know will be impossible to get out of.

My service is very bad for the last 3 month and they don’t fix and a I have to pay the same

I have to call why change More money oh sorry this was mistake We will take off this Rally Rally bad service I don’t have time and don’t have money pay Extra I have another bills too when you call customer service not good and supervisor don’t do nothing this every month I have service internet and Tv and home security why my bill $352 that too much Please please please someone is not interested to make bill right please don’t put work for place bill I will look another service.

On 10/8/19 you idiots listed an incorrect start time on your tv cable guide for the Astros/Rays MLB playoff game resulting in my recording to be set three hours early. Now I missed the first two hours of the frickin game!

Come on man this is absolutely rediculous in this day and time! For the $200 plus dollars a month that I spend on cable you guys should be able to get it right! Get it right Comcast!

If I could do 0 stars I would!!!! This is what I get on a 1 gig plan!!!!!!!

Sorry to complain. We have currently been customers for a little over a year and we have not had one continuous month of service without interruptions. We have had numerous supervisors and technicians to our house. We have exchanged boxes 4 or 5 times.

We have spent so many hours time and money waiting troubleshooting and caring. We have had minimal compensation and we are currently having issues again. I want a refund. I want to get out of my contract. I want what is owed to me.

A technician come to bury my cable wire but never check to see if my service was still working properly so called customer service to get the tech back out and the supervisor informed me I had to wait to the next day which I think is very unprofessional of the comcast team I will not be customer no more in the future

I paid $441 + $ 246 and then accidentally paid $148 as I was trying to confirm the other 2 payments The error message was can not complete this transsctiion, however payment was taken even after immediately calling customer service explaining, $148 payment should not have been accepted and would cause an overdraft with my bank The customer service rep confirmed a reversal of $148 would be completed in 48 hrs because of my circumstances.

Today, Tuesday 10/8/2019 after an additional overdraft charge becsuse my utility bill was submitted automatically each 7 or 8th of month. The funds are not in my account to pay $132 this month. Why wasn't reversal of$148 not returned to my checking account as promised.

Instead Xfinity repreedentive today (Mark) said Comcast will not and does not do…

I pay entirely too much for the very limited service I currently have. When I called to inquire about canceling my service, no other services were offered to me to keep my business with Comcast-unless I wanted to severely increase my bill which completely defeats the purpose.

Another company offered me 3x more than what I currently have, for the same amount I’m paying now. It’s actually cheaper for me to pay the cancellation fee! On top of that, I rarely have a good customer service experience when I call.

Being a Comcast customer has been overall very disappointing. I will be canceling my service and going elsewhere, where my needs and wants are all met and the customer service is amazing.

I have been a customer of Comcast since 1999, 20+ years. Recently I received a flyer with deals on it and I called Comcast to see if any applied to me and I could get a better deal. ". Long story short, she gave me a package and said none of my channels lineup would change, my internet would remain the same and I would still have my landline. I was DECEIVED!

I only receive a few local channels and I cannot get back to where I was because my package no longer exists, I was grandfathered in and I have spent hours on the telephone trying to get back to where I was and even though the representatives feel bad for me there is nothing they can do.

I have tried to contact corporate and have not been able to. This may be a blessing in disguise because I have been living with this and now I am…

I called in July about paying a internet overage on my bill. It was time for my yearly renewal. The sales person explained about a package with unlimited internet usage and a faster speed. I told him I don't watch much TV so as long as I got CBS and my DVR in the package I would be hapoy.

He gave me a Price of $112 a month I said that was great. Now that I want to use the DVD it's not active. Comcast doesn't want to fix the issue. Their sale person lied to get me to sign and Comcast cards so little for their LONG TIME CUSTOMERS they don't see anything wrong with the sales people lying to get a contract.

I am going to complain to the BBC about Comcast's deceptive sales practice. If you have another choice of providers take it. Comcast doesn't stand behind their commitments.

Last year September 28, 2018 i received a letter stating that i had an over due account with your company. I have never been offered your services,ever! I live in Ohio and at my location where i have lived for over 19 years i have never heard of your company for an option.

When dealing with this over a year ago and talking with Michele Andrew, he was to handle this issue. Since that time I have not heard a word about this issue until another letter was sent to me dated September 25, 2019.

ACCOUNT NUMBER 8771401380255265 at this point I'm hopeful that someone will see that this is fraudulent! Please look into this and understand that I dispute the validity of this past due debt or any portion thereof. I look forward to your reply. net

We came here (Comcast in Stockton ca intercept with pacific Ave and Robinhood Rd, there is a long lines waiting for service. Then my son is in a rush to the restroom since he is a kid and he could not hold.

We asked the front receptionist whose name is Taffany Nann, she refused to let my son use the restroom and said it is not open for the public, but we are waiting in the line for a long time, and the kid needs bathroom! What kind of store and what kind of customer service it is!!! Treating kids so badly!

I was going to change plan. Spoke to customer service at the time he told me that u where no longer showing channel 25 we tv and two others I watch when I realized that this was a lie as I had them on the TV.

He told me he would have a supervisor call me Never called and when I contacted them this morning it cannot be fixed. I am 72 have been lied to a d scammed I enjoy Mash, blue bloods,jag criminal minds. Is this how u.

tell your employees so you can discontinue what u want Your company is a disgrace

I order Xfi Pods for a better connection. The pods were free and to be shipped to me within 2 weeks. They never showed up. When I called to confirm and just get the situation settled, I was transferred to wrong numbers several times and continued to be transferred until I communicated that I wanted to file a complaint.

When I explained the situation, I was told I would be transferred to a supervisor who would file it, help me, and answer all of my questions. I waited 15 minutes and was transferred to a new customer service representative who asked me to start from the very beginning. I simply had it. I hung up.

I'm not going to be continously tranferred to constantly repeat myself and get absolutely nowhere. I simply need the Free Xfi Pods. It's been over a month-I've even gone to a…

Hello my name is Charles Bonner I am writing to you about my bill I was told by different employees.that If I pay my bal.of one bill that I could split it.But when I call 2day which is 10-519 The Employee told me that I have to pay the whole amount so Could you text me back or call me at 601-566-8181 & I'm on a fixed income and I have to split all my bills .I enjoy the service .I would just like to split my bill Sincerely yours Mr.Charles Bonner

Technicians came to dig and bury orange cable they left on the road; while digging in my front lawn they manage to cut the cable to my services. They disabled my internet and home security services I have with them.

Called customer service to explain the issue their troubleshooting steps was to unplug the modem. I told them the modem was fine the cable was cut by their technicians. Needless to say after hours of getting no where I purchased my own coaxial cable and ran it myself; now I have my services back.

So I have black cable going across my driveway and lawn which I informed them I did after sending me a voicemail stating to cancel my appointment because the have resolved the issue. The earliest technician is 2 days always when I saw a Xfinity truck in my neighborhood.

Customer…

I don't understand if i pay the money for a wifi pass why is it i can't enjoy the wifi pass ?i paid for the $19.95 for one week but keep getting booted off every 2 minutes why ? Shouldn't i be able to actually enjoy And use the internet? That is why ibpaid for it on my device i have used the wifi passes before and haven't been as disappointed as i am this time around complete waste of my hard earned money.

I have had an Tech to my house every week for four weeks and my services still don't work correctly. More importantly their supervisor was informed. I have been told on two occasions that a supervisor will call me and still no one has called.

My services has not worked since August 23d, 2019. UNEXCEPTABLE. (912)484-5369

If I could I would give them a rating of zero stars because in my opinion they don’t deserve any star..... I have been trying to rectify my credit on my old account for over 2 years and they have been very uncooperative in doing so they admit to owing me a credit for 2 1/5 months but

so far as giving me my money they are unwilling to do this I’m fed up..... I will never ever get their services in this life or next..... I’m going to file suit because of it....

i left at&t 8/13/19 thinking i would get better service at comcast. it has been a bad experience. poor customer service, poor television, internet and telephone service. on 9/27/19 a service person came out and rewired my service. that helped but the television still freezes.

The service man that came out was very helpful. everything was working when he left but the caller id. The next day the tv problem was back.

I had my service cancelled for no reason at all. I have made every payment on time without being late. I've been a loyal costumer for years. And found out for the 8 channels i watch and Internet i am paying 200 dollar's per month.

I was snaked into getting the security package and all these channels with the promise of paying less money then my previous 135 dollar package. But they have a excuse for eveything when i call. As far as i can tell when they cancelled my service out of no where for no reason at all that was a breach of contract and my security plan should not have been reinstated.

We wanted to lower our bill. Was referred to an agent in the Philippines. Lowered the bill. Without our permission dropped channels and our TV went black. For two days worked with Comcast to get service restored and all the channels we had before.

Agent gave us the new cost. We spend many hrs trying to correct the screw up caused by the agent in the Philippines. 20 hrs on the phone with Comcast was mentally draining.

I cannot get through to a supervisor to resolve my issue with my bill. Long story short I called I beginning of September because my rate increased. All was supposed to be taken care of acording last of 2 representatives I spoke with who reduced my bill, and new bill was to be issued.

I was told don’t pay bill a new one will be issued then pay. I now have a shut off notice. I called on 9/30 or 10/01/19 . Spoke again to a representative for another20-30 minutes at which point a supervisor was to call in 3-5 days after reviewing the recorded calls from beginning of September and promises made by Comcast.

I missed the call today and made the mistake of trying to cal back. A very pushy representative name Jane refused to get me a supervisor and kept cutting me off with how she could handle…

I have had poor service the last few months and my bill is too high. I brought back boxes. Got a new box and never got credit for returned boxes and new box disnt work. Was promises credits and have not recieved them i have ticket numbers and names dates ive talked to comcast.

50 and have not recieved. It... Please help.. This is such bad customer service. I may have to cancel all services due to connection issues and agents that keep lying to us customers..

I switched to Comcast mobile appears to be a big mistake. I spent half of the day last Saturday and still unable to get my Apple watch added to the Cellular line. Store tried to help unsuccessful and was told to contact Customer Service.

I contacted customer service and assigned a case number and no one has contacted me a week later. I go to pull up the internet and it constantly tells me the phone is not connected to the internet and so therefore cannot use unlimited data.

I feel i have been given the run around and this should be an easy fix. I feel Comcast owes me for all the time wasted and still cannot use all the features on my Apple watch.

I am Anthony Allport and have been having problems with my tv and internet since I’ve had it installed. I have been through several technicians and a few supervisors during this time. I was contacted by a regional supervisor named Luis and he claimed he was going to follow progress of this situation.

I have been calling a supervisor named Jeremiah and updating him that the problems still exist. I have pixelation in my picture, the sound goes out, and now my box in the living room shows no signal. The pixelation occurs on live tv and recorded shows.

I also have issues with my internet. My WiFi disconnects if I get to far away from modem, this never happened before. This has been going on…

Hello, My name is Diane Cannon and I have authorize permission to make changes on my husband account under John C. On Friday, September 27th I called in late in the evening trying select the best deal for my household since my current cable,internet and phone service contract was expiring on Sunday, September 29th.

I spoke with Ashley and inform her about changing my service plan. I told her my current plan was about to expire and I wanted to receive the select premier plan that include 210 channel for cable and internet only.

She did not listen to me because all she said was your phone order was cancel under Verizon which was correct because their internet usage was not compatible for my usage. She never listen to my request because during the conversation she disconnected my…

Horrible service! Been a customer for years and they could care less! Don’t sign up thank me later save your money! I’ve been paying late fees with no itemized statement, they are rude and take customers as jokes with no system in place for loyal customers!!!!

I had my service updated in June. I have no caller ID and when i go ask at the service center all I get is they are working on it. I have been waiting 3 months. How long does it take to fix what you already had!!!!!!!!!

02 as a former Comcast Business employee was auto-charged to my account on 9/5/2019 and paid in full. 00 bill instead. Each time that I have called for the last month an agent states the corporation has given me a $166 credit and now my total is $262.

That price has not been reflected online nor has an invoice been sent. Only one representative actually went above and beyond to help me, she got push back from her supervisors and other departments so the charges were not fully credited and my account charges remain incorrect.

It is ridiculous how a multi billion dollar corporation feels the need to steal money from people, but Comcast has perfected this. My account needs to reflect the original charges and agreement that I made.

I have NO complaint! To the contrary, my recent experience with technician # 1152 was fantastic! Kelvin was extremely organized, polite, informative and an outstanding representative of your organization ! I have had numerous Comcast and Verizon technicians in my home and I have never experienced customer service like Kelvin provided! You are very fortunate to have Kelvin providing such outstanding technical and customer services!

Thanks .... Scott Shanahan 4211 Hollow Spring Lane Nottingham, MD 21236 410-256-3050

I was on the phone today for approximately five hours trying to set up a second email account. I was passed from Department to Department and asked to go through a series of time wasting activities as the representatives, who had no clue how to set up a second email account or resolve the issues in doing so tried to stall me out.

They could not resolve the issue. At the end I was passed to what I was told was the Security Department. An absolute lie. I was put right back in the general population phone queue. The person I spoke to was not in your Security Department and had no clue about the previous 4 and half hours I spent with the other representatives.

This was after 4 and half hours of run around. That person couldn’t help and said she would call me back with a resolution to the…

My internet has disconnected about 5-6 times within the last three weeks. Every time I call to report the issue, an agent states that there's a technician working in the area to resolve the issue, but that hasn't been the case.

This has been an ongoing issue and it's affecting my work.

Please look into this matter.

Sam Tanana.

Why are you running reruns of Bill Cosby shows, do you know he is serving time in jail for sexual use of women!!!!!!!!!

This is Not a complaint. I just wanted to say that you have in Ulysses a GREAT COSTUMER SERVICE HUMAN BEING. HE WAS HELPING ME TO GET MY CABLE BACK IN ORDER WITH MY NEW CABLE BOX IT WAS A LONG PROCESS AND HE HELPED ME WITH SO MUCH PATIENCE,.IT JUST WAS A BLESSING TO FIND HIM KUDOS XFINITY FOR HAVING A SUCH GREAT EMPLOYEE HERNAN ROMAN 305-342-4134

I live in Georgia and have had your service since April of this year. There was a storm sometime last week and it was reported there was an outage in my area but this outage went on for 4 days and no one seemed to be able to explain what was the bigger and

why it was taking so long to restore services and my frustration was not only about my TV out but the internet was down as well. I work from home on the internet and this outage was affecting my pay so I decided to call Monday night to see if someone could tell me a little more about what was the long delay.

The gentleman who originally answered was sympathetic and said I needed to speak to a rep in technical support on further details. The lady who answered my call was very rude and hung up on me. I called back to speak to a…

My bill has not been right ever since I changed my plan. 15 surcharges, taxes, all. 48 due to my upgrade. I specifically asked about this last month when I changed it and I was told there would be a small proration fee for the 8-9days left from prior month.

I have now talked to 3 reps AND a supervisor with no answers yet. I've spent the last 3hrs on this with Tracy, Nicole, Sheila, and finally Asha the manager said that the loyalty dept was going to call me when I hang up with her to resolve some of this balance since I had been a loyal customer for 18yrs.

it has now been close to an hour and NO phone call! I'm so frustrated by this point that I am ready to sever all ties with this company and remove myself as a loyal customer. I surely hope that this isn't how you all treat all your…

I call and hold forever and never get a clear answer. Then I call to get a call back and never get a call back. I need to dispute a billing issue. Since I can't get anyone on the phone to give me a supervisor to help resolve this issue I am writing to you.

I am the conservator for my special needs son who had an account in 2018, which had to be abruptly discontinued due to the negligence of his agency staff. This was court ordered by a judge in Rutherford County, Tennessee.

My son was living in Smyrna, TN at the time. 47. My son does not have the means to pay this, nor do I. 00 early termination fee included. Due to…