Comcast

On July 30, 2019 - I called Comcast and opened a ticket because my emails were not being received and even receiving an email from myself was showing up in my Spam folder. ) so I had a hard time hearing and trying to listen through the accent made it more difficult.

The rep could not help me resolve the problem and said someone would call me back. I waited 2 weeks but no one got back to me. On August 16, 2019 - I called to complain again about this. I gave the ticket number to the rep and was told the ticket was closed.

The rep started a new ticket and I asked to be forwarded to a rep in the USA because there was an extreme amount of background noise. I was put on hold and the next person I talked to was Dennis, who was…

It took 14 minutes to change the expiration date on my credit card that I use for automatic payments. I called and gave all my info to a representative was then transferred to another line, no one answered, after 2-3 minutes an operator came on the line and we started again. I gave all my info to this new person and was transferred again to another department before it was finally completed.

It took 14:38 to change an expiration date on my payment credit card. That is entirely too long.

Why can I not do this online?

Thank You, Thomas Foley

The fucking shittiest company I have ever had to deal with it’s been a week and over talking to ten different people that work there and haft don’t even speak good English All the do is transfer you from department to department and then most times you get cut off I took the day off from work to wait for a tech and he said the box was never transferred And the internet box was never put on the account Now I know why Comcast has a low A whole well dealing with people that don’t communicate with each other and

not even a credit for the week of lost service cause store employees don’t do there job right I give Comcast an F on tech and costumers service

I am a Comcast customer since they started in Quincy Ma. 1982-3 ??? Never left. I have always had full service. In January 2019 I purchased my 1st cell phone @ Braintree Ma Comcast Center. Woman told me phone was $120 (Moto) & I would receive $100 visa credit or something in 4-5 mos.

I just thought of it today & called twice to inquire about it. I was told because I didn’t transfer a phone # I was not eligible for discount. #1. I was never told that because I have never had a cell phone & I told them that #2.

I went there with promotion but was told this was for me a senior citizen. I was never told this stuff. After 45 yrs in Quincy had to move to Hull, Ma. 20 D St 02045. new FIOS installed in area.

If not addressed I will cancel after 37 yrs. 781-773-1308.

I filed with arbitration a formal complaint against Comcast for violating the privacy policy act date disclosed my information in my account to a complete stranger that was not on the account I filed with arbitration with Ellis supposed to be allowed to speak to an arbitrator I was never given the chance they favorite Comcast right away what can I do to have Comcast responsible for breaking the law

September 18, 2019 Dear I recently opened a Comcast account on Dobbin Road, Columbia Maryland and it was a horrible experience. There was a complication because the account at my address was in my daughter’s name (Shiloh Seglin) and she had moved out and I wanted it put in my own name.

The following is a chronology of what I went through to get my Comcast service: August 6, 2019 – I went to the Comcast store to get my Comcast account switched to my name on the account in place of my daughter’s. My salesperson was Dyshea McCaskill and she said there would be no problem switching the accounts.

I got home and could not get any of the equipment set up. August 7, 2016 – I called 1800-XFINITY for help like the salesperson told me to. The person said his name was Giovanni and he started yelling…

ACC Network ACC Network ACC Network ACC Network I am getting ready to switch cable providers. I do not understand why you do not understand that you will lose this battle. Roll over and cut into your margins (you have more money than god) and get the ACC Channel without passing it on to your customers.

What is more concerning is Philly is in the heart of ACC country. I will be making a change within a week if I do not hear some positives about you moving in the right direction.

Every time I speak to a customer service rep they are arrogant and impatient when I ask about the ACC Network. I understand they are in a bad situation because of their superiors who can’t seem to negotiate anything with the ACC?ESPN. One even tried to tell me that some major providers that I mentioned weren’t carrying the ACCN, and I informed him that my good friends are, indeed, watching through those providers (Dish, DirecTV, FIOS, Cox).

WHEN YOU WILL FIX CH 407 WHY AM I PAYING COMCAST FEE ??????

I have been with your company for many years wither by choice or lack there of. I pay my bill on time and have recently expanded my Xfinity relationship to include my Mobile Service. Today, I called the Internet-TV department and asked if there was way to reduce my monthly bill or at least get my STARZ service back.

Your representative, Sondra, explained this could not be done and she was the retention specialist so there was really nothing else I could do except change to a higher priced plan or add the premium channel. Both options increasing my bill.

I declined her offer and asked if there was any promotion available that would at least allow her to put STARZ back on my TV. She said NO and I could look for this opportunity myself through my remote. Now, that may very well be true but…

I have had several problems throughout the years with this company and this past year has been the worst. 00 for all the problems that I have had i was very happy when i left the phone and also felt that comcast cared about there customers.

Well the fact is she lied to me and when i called back it was no documents about the credit. at this point i am mad again. all i would like to do is have what have been promised so now I am spending my lunch break calling and writing to complain about this .

Comcast has to be the most rude dismissing criminal ripping us off company I have ever used!!!! Someone needs to shut them down MR TRUMP

TODAY I went to xfinity store the one located at 200 wesgate Dr at Brockton to exchange my router it was my first time I was told to return the box at the reception I greet the employees while I was about to explain the reason that bring me here it s to exchange the router because it s not working the lady whom have dreadslock cut me straight up and hold me to hold my thought and the gentleman next to her ask me for my name and hand me a piece of paper I was amazed to see how bad the customer.

Her customer services is really unpleasant I feel like warning my friends about not going to that specific store. because they are rude.

My last "package" with Comcast expired 8/31/19. Nice woman explained that the NEW package I was interested in had the EXACT SAME CHANNELS as the one that was expiring. Well guess what? Not so now that I have the new package.

After calling and talking to them 3 different times, they sent a technician to my home. " It still shows on the website that I should be getting these 4 channels. LIES. ALL LIES. So the price didn't go up, but the number of channels went down.

Thanks for the SCREWING Comcast. Where is the e-mail address to Comcast? I'm sure they would be overloaded with complaints if we had access to that address!

Comcast is taking extra money out of my bank account without notifying me. I have had the same service with no upgrades but the price is constantly going up and the money is taken straight from at bank account without a notice. This is unfair.

I pay a fee every month for regional sports fee yet cannot watch the ACCN games of Virginia Tech and UVA football - numerous streaming services offer the ACCN for a fee - I am already paying a fee to receive regional sports - I plan on leaving Comcast (with a bad opinion of your money first policy) and going to a streaming service that is less expensive and does actually provide access to regional sports

My mother, Judith Aschenbrenner, recently lost her e-mail service. She lives at 963 Kennett Way, West Chester PA in an adult community, Hershey Mills. The community switched to FIOS, and they were told they could keep their Comcast e-mail, without support, which coincides with what I have read as of June 2016.

Recently, when she went to log into her e-mail, she was told she needed to reset her password. When she tried and it didn't work, she called the phone number listed. They couldn't help her. 1) someone complained they were getting spam from her email address or 2) someone tried multiple times unsuccessfully to reset the password or 3) her spam file grew too big so Comcast security shut…

Hello, My name is Rob Dower & I am sending this email for my aunt, Ann Saliem (Account # 8773103101082824). Comcast cancelled phone instillation three times without any notification to me or my Aunt. They did not give any reason why.

Their customer service so far has been absolutely terrible. I asked to be given the contact information for Paul D'Arcangelo (Sr. VP of Customer Care for the Northeast Division), but they refused to give me his email. I'M NOT ASKING FOR HIS HOME PHONE NUMBER!

Unfortunately the building that my 78 year old Aunt lives in can only have Comcast because they purchased the "rights" to keep other companies away. Which is a practice that needs to come to an end (I will be contacting Attorney Generals Office of Maura Healey).

As a consumer we have a right to choose…

POOR SERVICE UPGRADES TO 1000MBPS GETTING BETWEEN 100-300MBPS CALLED CUSTOMER SERVICES KEEP GETTING AUTOMATION!!! WILL BE CANCELLING SERVICES

No service for 1 month Request 1 mo credit No fee for Serv tech, had to pay 80

I ordered service and already paid ahead, yet I have had to call for technical support every single day since I received service and my stream tv still is not working. A technician came out and replaced modem, but it's still doing the same thing.

The screen says no signal. I am paying for absolutely nothing.

Comcast ownrcharge me 30$ In my billing cycle Not correct .I purchased Comcast 6/29/2019 for 1year 80.60 a mo. And September 29 I have pay 109.60 I don’t know why I called Comcast and he said because you move .doesn’t matter might billing cycle is 29 in the month ????Why Comcast changed it...I always have Comcast I know I have never this trouble I pay month-to-month with no problem but I don’t understand why he charged me $30 more

00 and the lady told me that I was not under any contract. 00. I did call again and Talk to a man and I explain to him what the issues I was having and he explained at that time they did not have any specials so

I told him to put me down to shut down my service by 08/29, again I ask was I under any contract and he also told me no. 00 in which I was not aware of and If I had known about it or remember I had a contract I would not terminated my agreement until the contract was up.

The issue is why didn't customer service say something to me instead of waiting till I terminated to charge me these extra fees, when I have been a very good customer? and now when I took the equipment into a return center, I ask to speak to a supervisor at that site and the customer clerk said that it was no one…

I switched all of my services from AT&T to Comcast back in February, 2019. I am 70 years old and have been with AT&T forever. You made a good offer but I had to purchase a new Iphone. To offset the cost I was offered a $250 gift card.

I have never received this card. I have called and spoken to many different people. The run around continues. The reply is always, "I have to forward this to the right department and we will call you within 24 hours". That has never occurred.

I am tired of this! You are false advertising to the public and you are taking advantage of my age. Three times I have been told that I would receive a call back within 24 hours which has never happened.

Why would a corporation as large as Comcast take unlawful advantage of the public? Shame, shame on you.

When I moved in March I had Comcast transferred to my home they sent out a third-party CPI to do a cable Bury, The subcontractor for CPI Debora Hall right next to the foundation that is now 2 feet long and over a foot deep no one wants to take The subcontractor for CPI double hall right next to the foundation that is now 2 feet long and over a foot deep no one wants to take responsibility I have spoke to well over 30 agents including somebody by the name of heather from corporate who doesn’t believe it’s Comcast problem I don’t believe I’m gonna be a Comcast customer anymore and

I’m going to post it everywhere my service has been piss poor the customer service is even worse and damage to my house that I just bought because Comcast hired a third-party and nobody wants to take…

I have been a Comcast customer since 1999, one day I come home from work on July 21st and my internet and cable TV are out. There was a Comcast service man working on the pole earlier in the day, so I call you service center and explain I believe that he may have accidently disconnected me and could them send someone out the check the pole.

I was told they would need to be able to get into the house, I informed them due to my job I cannot guarantee that I would be home could you please have someone to check the pole they told me no, so I said I would call back later.

I work as a Community Service Officer and an Auxiliary Police Officer for the city, so I can be called in at any time. So a few days later I called back and was able to get them to send someone to check the pole, on July 24th…

Company lied to customer for two months, ,,,(July thru Sep) giving customer fake ticket numbers, ,,for (credit refund) a deposit, ,that was owed to customer, ,for RETURN off. EQUIPMENT, ,,cable order was a SCAM, ,,service on less than 8days, ,disconneted, ,customer charged $171.00 for 8 days of serv, ,,SCAM,,in state of Michigan

If I had a choice I would give no stars. I told agent I've been charged for service I haven't received. They kept me on hold 30 minutes with no resolution. Supervisor Chanel was rude wouldn't let me talk and didn't Have authority to reverse the charge.

I asked to be put to someone who was capable of actually helping or survey, she hung up on me.

Hace más de tres semanas el servicio de internet se corta la señal más de 25 veces al día . He llamado muchas veces y hasta la fecha no han solucionado . El mal estado de su céntrales deseo que mejores sus equipos para que la señal sea mejor mi dirección es144 Concord Ter, Galloway Nueva Jersey 08205. Mi teléfono es+16094421439.

Y que se me reconozca un crédito del servicio que no he recibido adecuadamente

I sent this letter today to Chelmsford MA September 10, 2019

Comcast 0 Customer Service Dept

Dear Sir: Four years ago we moved from Topsfield to Gloucester. In June of 2015 we closed our Topsfield Account : 8773-10-240-0049476 address: 14 Valley Rd, Topsfield MA phone: 978-887-4115 Payments were set up as automatic to our American Express Card on 24th of the month Bills for this account were as follows with payment amounts and dates: Billing Date Service dates Bill Amount Amount paid AX Date of AX charge 5/10/15 5/17 – 6/15 160.85 160.85 5/24/15 6/10/15 6/17 – 7/16 160.85 **above account was closed 6/17/15 – so why am I getting bill? Then received another bill: 6/25/15 6/16 – 7/15 234.08 234.08 7/9/15 **above bill showed previous balance due 160.85 plus new charges 73.23 = 234.08 and…

00 . When I signed this contract I asked if we have to relocate or close this location will I be held to a 2 year contract which is all Comcast offers at which they only offer prices good for 1 year of the 2 year contract at which you have to call 30 days ahead to get another price for the remainder of the 2 year contract.

If you don't call your original contract price goes up almost doubling at which they then obligate you to two more year contract. I can't begin t describe how crooked this is. We are closing this location due to parking issues .

We no longer need comcast services for this location. We, however have continued service at our 2518 Hall Ave. and I am seriously considering closing this account or going elsewhere due to the this has been handled. Comcast has not been the…

Dear Xfinity, I’ve been a customer for a while now. With all due respect, this is the worst cable company. The people are nice butCustomer service is bad. They don’t tell you anything. I didn’t know I wasn’t bundled no one ever asked or told me until yesterday.

I’ve been trying to keep my bill down every time I speak to someone I’m always told something different. I’m a senior and on a fixed income. I’m not happy at all with your service. When I can I will be paying my bill off and going to another provider if I can’t get the problem fixed.

I’m so sick of Xfinity right now and very very unhappy. I don’t want to talk to customer service. I want to talk to someone else. Thank You Jacquelene Williams 734-743-5062 home 734-612-2656 mobile

I have been trying to get service at my home in Graham, Wa. I started this process about a year ago, and seem to get the run around every time i speak with somebody. My property requires a plant extension, i already know it has been approved, but i am still waiting.

unfortunately i have no other option but to stick with your company due to the area i am in and the trees that hinder satellite dishes. I am so disgusted with the lack of communication on your companies part, that i have thought about reaching out to local tv and radio stations to tell my story about what i have gone through to get your services.

Over the weekend i even reached out to your CEO on his Facebook account. I didn't figure that he would respond, but it was just an attempt to get somebodies attention. I run and…

I have been a faithful customer for over twenty years and I have always paid my bill on time. I'm not a computerized person so my order has always been the basis. Television ( cable ), computer ( desktop ) and telephone ( land line ).

Recently there has been an ongoing problem with the telephone services. Last week I contact your customer services to report that I haven't had telephone services for over a month. I request that the telephone service be taken off my bill.

Your customer service personnel told me that would be no problem and that my phone service can be taken off my bill. 58. 00. I have never missed a payment in over twenty years. I refuse to make my payment which is due until a correction of my billing has been made.

I feel the communication is so poor in your network that…

On 9/9/20 after finding out that I was being over charged for internet service I was offered a cable package. This sounded like a good deal so I accepted the offer of WiFi and 3 wireless cable boxes. I was sent home with 2 wireless boxes and unbeknownst to me, 1 wired box.

After setting up my equipment my boxes would not work. After being on the phone for 3 hours (at this point I am 6 hours into this ordeal) I was informed by the 3rd person that I either needed another line ran to my house or another wireless box and

that the billing code was wrong and could not be fixed till the morning. I was misled from the beginning and had to deal with absolute incompetence. I’m not sure if I want to continue being a Xfinity costumer. Hope someone cares enough about my business to make an effort to…

I needed a manager. Clayton Maybin was horrid. I spent too long on the call and asked him to answer my specific question. I explained my brain injury and told him not to talk over me. Not only did he not stop, he became more aggressive in talking over me more and louder.

He would no stop when I repeatedly asked. Nothing was resolved and I’m fairly certain he had no idea of the answer to my question but saw it as an opportunity for the upper hand.

WE HAVE BEEN ON THE BOOKS FOR A CREW TO COME IN AND REINSTALL A LINE IT HAS BEEN ALMOST 2 MONTHS AND THEY KEEP SENDING A TECH WHOSE LOOKS AT THE LINE AND SAYS HE CANT DO ANYTHING TILL THE CONSTRUCTION CREW COMES IN AND LAYS THE LINE THEY HAVE MADE PROMISES TO MY WIFE LINDA SEVERAL TIMES AND NOONE SHOWS,,,,THIS IS A POOR WAY TO RUN A BUISNESS,,,

Tech did not show up for appointment. And did not call or anything. I cannot get anyone to be honest with me. Please tell me how to get out of this contract. Honesty goes a long way with me.

I have been on hold for over 30 minutes and this is each and every time you need to contact your company. People work and do not have the time to hang on the line. The repeat recording is VERY ANNOYING after 30 minutes I think people have the picture. I have only had Xfinity 3 years and its the VERY worse service and pricing I have ever encountered. We had comcast for 40 years in New Jersey and it was so different than this garbage you are handing the consumers in Illinois! Now I get someone on the line and the noise and garble on the line makes it impossible to understand the CS rep...………...and its on your end with what you advertise to be the best. Very poor standards for advertising to be the best. YOUR FAR FROM IT!

I hope every employee you have takes the time to make appointments and…

Moved a east Brunswick ,Nj service center to mall location. Have to walk far to get to it from parking lot.

Also told at least ten minutes wait-I want to just return a small box. At previous location, easy access from parking lot and very fast service. Store looks bigger and nicer here, but not user friendly!! Very upset!!

Customer service was terrible tried to install everything worked for about 5 minutes and completely shut down waited on hold for over an hour no answer my setup was missing pieces that I bought separately even though she said I have everything I need I am telling everyone I know to never use your service. I am canceling tomorrow

Waite two weeks for the US Open tennis final only to have the broadcast (internet connection poor) be fuzzy for the entire match. No it is not a problem with my modem! So tired of this!!! May just have to switch providers.

I do not appreciate the fact that I pay a large bill for your service and now I can't even watch football games, as they are in spanish. My tv is set on english, this is America we speak English.

You are shutting out the majority of people from watching programs. Not only that you have starting mixing movies with English and Spanish listing. At least you could identify what language the movie is in.

They hired subcontractor to do drop bury if cable, the hole created by the subcontractor is now effeminate my foundation

I had an appointment schedule for tomorrow September 3, 2019. Yes I’m in Port Saint Lucie Florida. And yes a hurricane might hit the coast near West Palm Beach Florida. Like I said Might hit that coast. My appointment was cancelled and rescheduled for November 15, 2019.

This is fricken ridiculous, This is not the Bahamas and whoever made this decision should be fired, because it makes no sense to schedule an install that far out. Poor management decision to cancel my install. I need answers to why I need to wait that long when my house is per-wired from my house under ground wire to the main cable line? Thank you

Bring back Altitude Sports. This is the only station we have to watch our sports team. Plus you many will loose their jobs if you don’t bring it back. How will it feel to let go your employees as many of us will cancel our services with Comcast.

You charge plenty amount of money from your subscribers

I pay a regional sports fee and comcast is not carrying the ACC network. May I have a refund of my regional sports fee? The ACC is my regional conference and now I can't watch my favorite teams. I don't understand why it includes the SEC and BIG networks when the closest SEC school is hundreds of miles away.

Please refund my regional sports fee.

After spending $300+ per month bundling cable, internet and phone service for the last thirty years I called to inquire why a battery wasn’t included in my modem. I was told it was a $35 purchase and not included in my equipment costs.

So apparently spending some $4000 per year with your company doesn’t buy me a battery that will last 3-5 years. So my $12000-$20000 expenditure over that time period isn’t enough for Xfinity to earn my appreciation or loyalty for $35. Mind you it’s your modem that I rent (with an empty battery slot).

If you have any questions why people are fleeing cable companies and cutting the cord as fast as they can find alternative service, I offer you this example as one good reason.

I too will be looking for alternatives. After thirty years of making payments to…

Do you think Comcast will ever offer more sports channel it is a joke for what I pay I think we are gonna switch to some one different and also the WiFi is junk been a customer for over 20 years had a enough

My complaint is aimed at the customer service end of Cell phone service. We recently purchased cell phones from Xfinity. I exchanged my iPhone for an iPhone 8 (I had gone to two local stores that could not help me)for a iPhone 8+ and online.

I returned the iPhone 8 on August 8th. On August 14th received a e-mail the phone had not been returned. On August 15th contacted Xfinity and spoke with a customer service rep who informed me the phone had been received by the warehouse but has not been checked in.

On August 24th received a e-mail I was going to be charged $583 for the phone since it had not been returned. On August 26th I called and spoke with Michael who informed me again the phone was there but the warehouse had not checked it in.

I explained that I hoped I wouldn't be billed for…