Comcast

Internet is acceptable, but telephone service is below expectations crackles and cuts out, television service blocks frequently on main TV box and additional TV adapter. Very Discouraged as a long time customer Would appreciate a solution to these issues

Can never reach a competent person to transfer or star service. Worst customer service ever. I spend so many hours trying to reach someone that can help I might as well work there yet I have a bill to pay.

Then service never works without interruption.

12/26 Wanted to watch Minnesota Gopher football game on ESPN. Sound started cutting out early in the game, picture started to feed over and block out as the game went on. Unwatchable in second half. Poor quality service for something I wanted to see and something I am paying for.

I got a letter in the mail to receive the new xfinity 1 box with voice control free since I didn't have it. I spoke to several people who had no idea about the letter going around. That was the first problem but I had no idea what I was instore for. Finally someone was able to get this set up and I was told since I was a valuable Comcast customer and I would receive the installation free.

Now I have gotten a $60 installation fee. I called your billing dept and talked to supervisor Andrea and she said she did not believe me basically and this was a valid charge. Then I spoke with another supervisor Jen with her customer number of ?0u. She said I signed for the charge. I tried to explain to her I signed for the new box without dvr that I was just given. She refused to believe me that I…

It is Christmas time, the regular package $40. Had one channel on Christmas story , today Dec 23, it is repeated story. I am stuck on station #2. Than you put us in the 200 stations,all advertising.than 12 thru 18 paid commercial. Than 20-22 gov etc.. 600-633 spanish...what's up. It looks like it's time to cancel .comcast. Bonanza,,gunsmoke ,big valley, .. 1960's channel ?????? Who wants repray channels.

You know rabbit ears channels has,!!!!!!! Why am I paying for those channel's....!!!!when they are free...!!!! Do you think we only have GED grade levels.....internet will over power you, if you skimp on your channels. Youtube, Netflix, hulu, roku and more is comming.We are bypassing your system...hello!!!!!!!!

The customer service is so bad keep giving false information I have a problem with my bill and been treated so rudely and badly POOR COMCAST CUSTOMER SERVICE

For the past three days my internet service is sporadic. Connection is interrupted every 5 min. I am very disappointed with comcast service.

My complaint is as follows. I have to temporarily move out of my home for a few months while repairs are done. I am a contractor for Comcast who sometimes has to work from home. I moved in with my mother in the same town that I live and because she has service I can not transfer my service here, I have to pay a disconnect fee larger than my monthly bill just to upgrade her service to what I have so

I will have the necessary bandwidth and my fav channels. If I am renting a room they said I have to have my own/separate Electric run to the room because it is listed as a single family home. I also run two other businesses and need my Comcast telephone line which I no longer can use and have to purchase all new business cards for two separate business.

This is more than an inconvenience, it…

I have been with Xfinity Mobile since 9-18. I first spoke to someone who ran a credit check with all of my personal information. 31. Then send the phone to my name to a totally different address when the person received it she forged my name.

I called right away and had it blacklisted so she wouldn't be able to access service. I called the Fraud Department the first time he told me to dispute it with my bank I explained I shouldn't have to it's not my error.

I kept on calling eventually I had to dispute it with my bank after waiting an entire month for them to resolve the issue. 31. I had an even exchange for my phone. I ended up returning it on the 20th day…

Hi Good morning. I would like to made this complain. Because on November I restart the services on my mother house. Account number 0740368057 on 11150 sw 211 st. Cutler bay. 33189. I pick up the boxes on the office on Miramar.

They give me twice a box that as per technician that when to the house. Said that those boxes don’t work on the area. I called the office and pick up another box and do no work either. The technician have to go to my house and stated that in order to work have to put one box that work in the area and took back the other one that you guys give me. My question is.

Why I have to paid for some body else error. If your department give to me the wrong box and the technician have to go! Why your department not paid for the error instead of the costumer. It is not…

I bought a modem the last yr said it was good for internet and TV. I tried to add my TV services and was told I need to go to the Boost mobile to initiate the TV. I did that but had to go to 3 different stores to tell me they had no idea I was talking about.

4th store I got some info. bought and brought home. Did sign up, all went kinda after 3 hrs. Then got into a movie and halfway no service. The lost movie never to be found again. I will be canceling my service after the 30 days I signed up for,I will also deter anyone thinking of becoming a Comcast/ Xfinity customer.

Also, I bought this modem from Boost mobile, They are no more trained then a rock could be. If you are offering these services I would think you would want to make a better impression for customers. Disapointed to say…

There appears to be a MAJOR problem with getting the service the customer wants 'right the first time' : I have been a a customer for less than two weeks, and have had nothing but problems. Bad Customer service- chat window wise: Improper setup of my service, etc, etc, etc... the list goes on.

Writing a complaint letter to HQ and looking for another service: Will not recommend xfinity to anyone.

I purchased the internet and basic tv bundle on 11/26 and was going to do the self installation and tried to set up the equipment on the 30th. I could not get the equipment to work so I called customer service on 11/30 and was informed that the complex I am currently living at has not been serviced since 2006.

He informed me that I should have been made aware of this. I was informed that I would have to have a technician come out and install the equipment for the $60 that I would have been initially charged. The tech came out 12/1 and was unable to complete the job so he sent in orders for a contractor to come out on 12/3.

The contractor never showed up on 12/3 and I never received a phone call. When I called to find out where the contractor was I was informed that they had cancelled for…

My name is Theresa Hill, 207 Aviary Lane, Dallas, GA 30132. My previous address with Comcast was 27 Abbott Road, Somerset, NJ 08873. I have been a valued customer of Comcast for more than 15 years. On the morning of Monday, November 26, 2018, my television screen displayed an error code of RDK03087. It would not allow me to see my television. I know on several other occasions (storms etc.) you are advised to unplug the cord from the cable box so it can reboot itself. Therefore, so I did this several times and still no service. Later that afternoon, I tried again and the code RDK03087 still appeared. At that point, I realized I could not resolve this problem on my own and needed to contact Comcast Customer Service.

Wednesday November 27, 2018 I called Customer Service and reported the…

I recently reviewed my bill and found a 10 dollar charge when I investigated the charge I found that they were charging me for a camera I did not have when I asked for a credit they informed me of a poicy they had that would only allow credit for 4 months. which I feel is unacceptable they have been charging me this cost for 11 months AND I WILL ONLY GET A 40 DOLLAR CREDIT. Review your bill in detail every month

Continuous Internet access delays, calling customer service weekly, speaking with various people regarding credits no credits have been a private Applied to my account. Bill increase without notification.

THIS IS ALSO BEING MAILED TO 1701 JFK BLVD., PHILIDELPHIA, PA 19103

I currently have two Comcast Xfinity accounts under my name (Susan Miscally) and cell phone number (404-217-1669). Through four different calls from 844-251-3974 in the past ten days, it has come to my attention that there is a third party who has an account with my cell phone number, too. 1. November 14, 2018 at 7:08 pm a message was left on my phone stating that they were calling about an open service order because a monitor found issues with service 2. November 17, 2018 at 8:27 pm I listened to the message from item 1 above and returned the phone call. I stated that I had received the message and needed to set up a service call. I provided my phone number and mailing address as shown above and a service call was set up…

I HAVE BEEN OVER CHARDGED FOR PAY PERVIEW PROGRAM WHICH I DID NOT WATCH ON 10/7/18 I WAS NOT IN TOWN.I SPOKE WITH A REPRESENTATE AND SUPERVISOR ON 11/19/18 THEY WERE NOT HELPFUL AND STATED THAT I CANNOT HAVE CHARGES WAIVED.I HAVE BEEN A LOYAL COMCAST CUSTOMER FOR ABOUT 8YRS AND HAVE NEVER ORDERED a FIGHT AND DID NOT ON 10/7/18.IF THESE CHARGES ARE NOT WAIVED I WILL BE DISCONTINUING MY SERVICES WITH COMCAST.I PAY MY BILL EVERY MONTH TIMELY AND I AM VERY DISAPPOINTED IN YOUR SERVICES.

Comcast does not have a diversity programing, expect parent to pay for kids programing, and what I expected of music artist, all videos ever made on demand, don't down videos just because of online, Korean music like AOA isn't there and Arab programs, there's no brown people

I signed up for gig internet at my address as soon as I saw it was available for our location. We got new services setup and from the start we had a number of issues to get those services setup.

Our first rep told us we didn't need a new modem and that our original, after-market, modem would work but it wasn't compatible with the speeds. We then had a modem shipped to us but the modem didn't communicate with Xfinity to which we found out later the modem was sent to us without being added to our account first.

Then we had a technician come out to replace the modem but they didn't have the right modem on them either even though in our technician request we stated we needed the modem. This caused us to have to bring a temp modem back to the Xfinity store to get the right modem.

This modem…

I am a first time Comcast/Xfinity customer. After having Comcast installed in my home, I decided to move my cell phone account to Xfinity after being with Verizon 20+ years. My intent was to save money. Nothing went right. When I ordered my cell phones, I had set it up to be charged as a one time purchase, and it was set up to bill me monthly for the phones.

In another phone conversation, I specifically asked if I would be able to visit a Xfinity store and actually get help in setting up our new phones. I was told absolutely they would be able to help me at the store!

5 hours from my home, prior to making the trip, I called Xfinity again relating to this question and was able to get connected to a supervisor. She apologized that I was told that, and said that was not true.

She told me…

The service tech hardly spoke English and wasted about 40 minutes talking on the phone at his truck after coming up to my apartment.

Finally, i went down and asked him if there was a problem. he said he was trying to reach his supervisor. so I called comcast and got through to someone and complained. she asked to speak to the tech, he spoke to her, and she said a supervisor would be calling me back when I got home. no call.

The tech could not sync the remote with the tv. I did that. then he went to the other tv and finally got it working. to call his supervisor to find base channel. He was lost!!!!! It takes a qualified tech about 20 minutes max to :plug in tv to outlet, plug cable wire into TV and wall outlet, Sync remote.

HE WAS PATHETIC and wasted as much time as he possibly could.…

We authorized Comcast to port 304-725-8929 from Frontier on 9/24/2018. This was to be the in-service date with Comcast.

However, due to faulty preplanning by Comcast, the service could not be installed and is not installed as of this date.

However, a faulty port did take place on that date, taking the internet service and a portion of our voice; we can call out, but not in. Three weeks later we now have a Comcast line to the house, but when we called for a date to complete service to our home, we were told our service order had been cancelled.

Comcast/Decisive employees apparently had failed to note for the system that the install date was a bust. Comcast’s system dumped our order for service after 7 days after the 24th. We also discovered that Comcast cannot find our number that was…

The mobile division is lousy called two weeks ago about my SIM card locking up and was told no way to solve other than getting a new SIM card so I placed an order for one with them that was two weeks ago . sadly no issues in sending me a bill statement.

Wild one part of that division works very effectively. If it weren’t from the community being obligated to Comcast due to wiring layed out . I would get a different service.

Why is it that when you do update, you take away the best features, first it was the info on the stars, now it’s the current event during pause. I really enjoyed those two features, as well as my guest, please bring them both back.

Horrible customer service. Racist and rude. No improvement. East haven location In Connecticut.

Broken waterline on August 22. Investigation results determined Comcast cable responsible. Called daily, given ticket #047561880. Paid bills in excess of $4000. Driveway repair estimate $2500. We're told every day someone will call. No response!

I have had the unpleasure of having to call for the past 3 weeks to resolve a spam/junk email issue. I mark each mail as spam, i've set up over 25 filters to re-direct such spam and delete it only to have the number of junk email increase two fold the next day. My calls average 50 minutes and still no one can fix it.PLEASE ADVISE A FIX ???

I hope the Roberts and Cohen families are enjoying my money. Last month I need to reset my TVs at least 6 times and then waited until it finally came back. I was thrilled when I received a 56 cent discount on my bill.

So far this month Channel 3 was down all day and most of the night. I have just waited through another X1 platform outage which happens at least one a week. I am anxiously awaiting my discount this month so I can add it to the 56 cents from last month.

Soon I'll have as much money as the Roberts and the Cohens. Now I have to wait for an administrator to approve my e-mail. Comcast has got to be kidding.

You never have anything interesting to watch on tv , not even on the weekends but yet you are charging high prices for the bill every month..what is going on?..I cannot find any descent movies that are free not even on infinity demand..nor when i have to pay for movies and the ones i would like to watch is not even on the paid services or the free movies...On saturdaysit's even worse.....whoever the tv programmer is...they don't know what they doing....

Poor customer service rude and racist east haven facility

Billing bait and switch signed up for 2yrs price up in one year they breach their contract yet charge early termination fee been a customer for 15 yrs tired of the lying switching

We have had NO service on 2 of our 3 boxes since August 1, 2018. I have called Weekly since then to have this fixed. Today is October 6, 2018. Still no service. Your ARE Thieves.

I have been a customer with Comcast in Kansas City, Kansas for 5 years and Cape Coral, FL for 3. I have not chased promotions but have remained a steadfast customer that was on autopay. You never had to worry about my money.

00 for 1 Gigabit of internet service only. No phone, no cable, just internet. 00 installation charge. He was unable to schedule the service call and said that I would need to call the 1-800-934-6489 number and get that scheduled and make the changes.

I again said this is just for internet only and that we were going to cancel our triple play package and was told yes. Based on that information, my husband and I made the necessary purchases over the weekend so that we would be ready to change our system over.

I went home and called the 800 number and got a hold of…

I'm a senior citizen and my wife and I enjoy TV as it's our only form of entertainment. Recently our DVR broke and I took it to the Comcast store for a new one. I did get a replacement but they informed me that my rate went up$10 per month.

They said it was because of my promotion had expired. I asked the if I didn't bring in the broken DVR would my rate still be increased. They said no. I've had time think about this issue and I am very upset They raised my rate because I exchanged equipment.

I've been with comcast for many years and have had several complaints about billing. Comcast has no programs for seniors. I'm on a fixed income and can't afford $185/month. In March of 2019, my agreement with comcast expires. At this…

To whom it may concern, I live at 309 Silver Fox Lane in Goose Creek, SC 29445. There is a 15 foot grass area separation between me and 307 Silver Fox Lane (My neighbor) in which their comcast cable is on top of this area. It has been on top of the grassy area for at least 5 months. It is difficult every time I cut the grass to 1) not run this cable over and 2) stop the mower to move and reposition it so I can finish cutting this area of lawn.

I questioned my neighbor about this several times over the past several months and he told me he has called it in, but to no avail. This cable is bright orange. This cable needs to be placed under ground. Can someone please come by and check this out and trench this cable under ground? I will give this complaint 30 days to be adhered to. If I do not…

Our Internet and telephone lines has been terrible for the past several months now. Internet and telephone connections are very poor, which affected our day to day operations, and failed to meet deadlines. Internet and telephone connections are always on an "on and off" mode.

When this thing happened, we are unable to even call Comcast due to no telephone connections at the same time. We have to use our personal cell phone to contact the Comcast. Comcast will just say, "we will send a technician".

When the technician showed up, he can't even diagnosed or resolved the problem at once. And when it was resolved, the Internet and telephone lines will work for only a few days and then back again with the same problem.

With this kind of very poor service, we think we are entitle for a refund,…

Firtst off my last name is Wolf no Wolfe. You have been told this before. FIX IT!!! Secondly you have rude employees In your Lompoc office especially Luther the fat guy. He needs to go or I may just get Dish. I will NOT tolerate rudeness especially from a business I pay.

I expect a reply to this email.

My WiFi never works. Can’t watch a whole movie on Netflix without losing internet connection. Yet my account goes over data usage so I pay fees. That Feels like a huge scam!! Comcast is not a cheap service, to have WiFi go in and out ever 30 mins it horrible service

I don't need a commercial with a child NOT SPEAKING ENGLISH (Swahili) explaining to my kids why he can't learn to speak English living in our country.

10 I think I will only pay half of my xfinity bill this time !!! That is all the internet has worked for the last 3 weeks !!!!!

I own my own business where big dump trucks come in and out of my driveway at my shop. I have made 2 appointments with Comcast to come out and raise the steel cable that crosses my driveway so that it does not get torn down.

2 times nobody showed up. If the cable gets torn down by the dump trucks I am sure that more than just me will be affected by this outage which I thought would benefit Comcast to get that taken care of before it happened. , Glencoe, AL 35905.

I own and operate Ashley Cement Finishers, LLC.

Switched to xfi from regular comcast service. Xfi not ready for Prime time Have had 3 tech visits and have been to service center at least 3 times I am on my 4th set-top box with dv r I am on my third modem Both in the last 2 weeks Finally everything seemed to be working right for a while day Until today when now 1/2 of my wife's recordings have disappeared Dvr says 11% full and recordings gone Try to change save settings and get xre-06027 error code

To whom it may concern, We continue having issues with our internet and our cable signal, even after your tech came out and made “repairs.” Speaking of repairs, I thought you’d like to see how your technicians leave their finished work in my yard. Splice repair was made over a year ago (cable still not buried) and the technician threw their trash up in my yard. Technician that recently came out left his trash by the cable box in my yard as well; please see the pictures attached. I requested the cable be buried, but it’s still exposed. The trash is still in my yard. Considered upgrading our service to Xfinity, but I don’t have any positives to work off of. Id like these issues resolved.

Acct # 8495744041043546 Amy Houston Jon Bramlett

You have an unsafe driver that is putting all south FL drivers at risk. Whether he was texting, talking on the phone, or just a bad driver; he should not be in a killing machine. Blocking and intersection which stops all other traffic, can and should result in a ticket.

This driver must be at least reprimanded for his driving habits before he causes a "road rage" incident. Which we all know that never ends well. The blocking, was only one infraction I witnessed and photographed. That happened 8-1-18, at 6:22pm just south of the Dade-Broward County line on University Dr in Miami Gardens.

He pissed off many drivers, just by the sound of horns blowing. He drives a small bucket truck, FL plate GBC 796, truck #15508. This complaint is also being sent to the other proper authorities. The photo…

i think this is wrong and I should get the 100dollar gift card . They told me I would get it in 3-5 business day and I didn't get it so I called them and they said I'm not getting it . I got your.

00 a month for it now for two years I think it was a scam and it's not rite that they put a promotion online and then reneg on it

i think this is wrong and I should get the 100dollar gift card . They told me I would get it in 3-5 business day and I didn't get it so I called them and they said I'm not getting it . I got your.

00 a month for it now for two years I think it was a scam and it's not rite that they put a promotion online and then reneg on it

This is Roberts son Bart Taber, my father is 90 years old, after my mother died he wanted to restructure his cable/phone package. We went to the Kokomo location and were treated great, only thing is, nothing got done, not proper channels phone not correct, we returned, same thing, we returned and so on after the 5th time of being told, YES to every question, his cable/ phone is not right in fact its worse that we started.

Next we were told a service man would come the next day, He did and told my father " The office lies to you and tells you whatever you want to hear" I have to say that is the most correct statement I have had from anyone at your company yet. and still he could not fix the matter.

I am amazed and disgusted with this incompetence. My Phone is 765-480-5460 My father lives…

I am trying to get my aunt's phone service back on and no one will talk to me. My phone number is 812-522-4592, She is blind, 97, lives alone and her medic alert necklace does not work unless the phone works.

My Mother has comcast and her bill went up 7% from last month for her land line. I spent 38 minutes with customer service (what a joke) only to he hung up on. Next I tried a live chat, I finally gave up.

I'm on hold currently with the loyalty department. HEY COMCAST. ever wonder why cell are so popular? YOUR SERVICE SUCKS. Time to file a complaint with BBB.