Comcast

I am leaving out of the country and wanted to make a post dated payment. The agent I spoke with stated that she was unable to do this and she would transfer me back to the automated and that the automated would be able to do a post dated payment.

It did not and processed the payment for today. I went back over to speak with an agent to have them cancel that since that isn't what I wanted. The agent began to tell me that I would have to cancel with my bank!!!

Are you freaking kidding me!!! I spoke with a supervisor "Kemar" #27250504 and he told me the same thing and then blind transferred me to the loyalty team?!!! What are you guys doing? What sort of company is this? I try to do the right thing and I'm still left feeling taken advantage of.

Disgraceful and I officially hate Comcast!!

My tv lost reception on May 10th. I contacted the comcast rep they failed to show up to fix this problem. I requested 6 times they failed to show up to fix the issue 6 times. Tomorrow the 16Th. If they fail to come to my residence I will cancel all 3 services. Enough is enough.

this is the worst company I have ever ben involved with. I would be ashamed to work for your company. Its a joke.

Comcast installed a new underground cable to my home about a year ago, they buried the part that runs under my grass but didn't bury the part in my landscaping. Currently there is about 20' of exposed cable (orange) that is just lying over my plants, etc. I've called twice in the past six weeks with my complaint, nothing has been done about it. This looks awful and i'm concerned that the neighbors dogs might start chewing on it. Can you please FIX IT. Thank you.

Jerome Paulsen 24279 Riverfront Dr Port Charlotte, Fl 33980

I WAS QUOTED NEW SERVICE AT ONE PRICE; RECEIVED A LESSER SERVICE AT A HIGHER PRICE ????? I HAVE BEEN ON THE PHONE WITH MANY COMCAST EMPLOYEES FOR 9 DAYS WITH NO SATISFACTION !!!! THEY SAY MY WRITTRN QUOTE WAS A MISTAKE. NOW I HAVE TO PAY TO HAVE VERIZON REINSTALL THEIR SERVICE. THIS IS NUTS

I AM NOW IN PROCESS OF FILING PAPERWORK WITH FCC AND BBB

YOU CAN CALL ME AT 215 514 8190

I got off the 595 off ramp to us 441 south bound and this driver cut me off driving reckless it is a black male driving . When I got behind at a red light he opened his vehicle window and started to said something to me which I prefer not to hear. I took a picture of his company vehicle with his tag and vehicle number.tag# JAH G67 unit # 602 ( accidents can be prevented if drivers like yours could drive responsibly) thank you to: whom it make concern.

I live in Leisure World of Md. Have been without Comcast TV service for 3 days now. Talked with representative (both live & mostly recorded messages). Suggested manual repair (after shutting down and restarting box, "No Signal" message still running on screen.

Was informed by recorded message, "Problem solved" .

However, programming still not available. Extremely negative responses from Comcast reps. Will expect "rebate" for service not available. D. Koval Acct, #328657

I had cable and internet services with you last year. One of your techs from Shreveport LA, installed my cable. His name is Benjamin Boyd Jr. He left my Wi-Fi open and later hacked into my computer, phone, and also when he was setting up my TV service, he put his information in so he could stream from my devices.

I have his email address and information on my TV. I have filed multiple police reports about this and another incident where he hacked into my alarm system with Vivint, disarmed it and broke into my home. I know he is doing this to elderly and single people. My identity was stolen.

Please help me with this situation. Thanks

The internet is constantly off especially when I'm looking at Or shopping online. & when I'm playing a game it's off I would need to reconnect the perfer network and the configure IP address.

Also when I call Your main number for a reset code for my password your employee will not give me one. You may Or may not approve of some of your employees tactics, but you must take into the consideration of your customers.

Ever since my husband and I complained about the IT Department, we are unable to access our account. When either one of us try to sign in we receive error messages to the effect that our user names, and address do not exist even when we try to pay our comcast bill.

Why are they trying to deprive Comcast from receiving payment is beyond me. My husband informed them that we recently moved from California to Florida, and after 25 years of excellent service in California, he did not expect the hostile treatment and the incorrect responses we were receiving.

My husband explained that someone hacked into our computer and created a new desktop, and when one of us logged in, the hackers had access to our laptop. He was advised to unplug the router wait for about 10 seconds and then re-plug the…

Submitted previously complaint earlier. I was suppose to receive a call from supervisor in 5 mins. I didn't get a call back. I called back and Carl says no ticket was put in for callback. Chris assured me it was.

Carl puts in a ticket for supervisor to call me back. within the 2 hours by 3:50pm central time. I waited 2 hours and still get a callback. its now 7:20 PM no callback. contacting the BBB next.

cant get anyone to resolve the bill issue. …… on the phone for 1hr and 12 min with Chris. that just don't make since business wise at all. I asked to speak with supervisor, he said he on another call.

I said I will wait. he still wants to repeat my bill to me. says putting in ticket for supervisor to call me in 5 mins, didn't get callback. I called back and no ticket put in and the automated tell stated my bill amt due increased.

im abt to call news media. its time comcast is exposed for who they are.

My complaint is how did my bill for the month of March was almost $600. You keep on telling me that I have miss payments even one time I was told I miss 68 payments and I had just made a payment.

I am tried of being cheated out of money and paying for bills tihat was paid for, so I'm getting a lawyer as soon as my bank statement. I have given you every opportunity to fix this

My complaint is about not being able to access my email without signing in each and every time to Xfinity. I was able to go to my email just by clicking on the envelope. Now I have to sign in each time I want to see my email. What is the problem.

Most of the representatives hang up or don't know what they are doing. Up until recently comcast was pretty good about helping out, but not now. I am considering moving to another provider. Are you willing to help me out or not?

Hi, my name is Fernando Yi. I moved to 1203 Robin Terrace located in Sebring ,Florida on 2-12-2019. Being new to the area I asked the realtor which internet service was the best and was recommended Comcast. I have had previous experience with both Spectrum and AT&T.

Both companies have been very professional and a pleasure to deal with. Since I purchased the home I have been trying to get connected to your service. tech #5 that there has to be a plan extension which runs the feed wire from the street pole to the pole in front of my house.

Now this has been going on for almost 2 months! From my understanding those technicians only have ONE job to do which is running the amplified feed cable to the pole that feeds my home. Why does it take so long to do this!

Seems like Spectrum and AT&T…

Why can't I get MSNBC? I haven't had it for 2-3 days and this is not the first time this has happened.. It is a major station for me and I would like reimbursement if I'm not going to be able to watch it when I want.

TO WHOM IT MAY CONCERN:THIS IS MY COMPLAINT AGAINST ALL OF THE PREPAID WORKERS THEY ARE VERY RUDE & HATEFUL & MAKE FUN OF FULLY DISPEACTFUL & DISCRIMATE AGAINST PEOPLE THAT RE FULLY DISABLE WITH SEZIURE DISORDERS .THEY TAKE & LIE TO THERE CUSTOMERS ALOT .THE PREPAID BOX THAT I TOOK & BOUGHT I HAVE NEVER TOOK & GOT TO USE IT CAUSE IT HAS NOT TOOK & WORKED CENTS I HAVE TOOK & BOUGHT THE DAM STUPID F THING .I WANT A REFUND ON IT & THE PREPAID WORKERS NEED TO BE FIRED

My first complaint is your pricing; my so called special ended and Comcast does not have another special for the same price; my husband is a veteran, retired, is 78 years old and is on social security. I called Comcast to find out that my bill will be going up an additional $10-$20 per month, totally unacceptable to us due to our financials.

Yesterday my husband and I went to your Comcast office at Truxel Road in Sacramento and turned in the old box; we did not see that the TV wire was included and your representative did not either. Last night again I called to no avail, your representative could not help me, it was after 8pm, your store was closed and we could not watch our TV programs that we are paying for.

Early this AM I went onto my email to find out that Comcast internet was not…

NO STAR ! But I do not have that option!

Unauthorized charge on my account of 1000.00 On Jan 22 .. my bank account is now 1000.00 short because of these fraudulent charges I have been trying to resolve this for 3 months and about 15 hours of my time on the phone with comcast and my bank …

My bank has informed me I was ripped off by Comcast. I believe that to be very true!!! If someone would like to call me from Comcast.... they will need to call from a non comcast number as I have BLOCKED Comcast on my phone We have 3 accounts with Comcast and almost pay 1000 a month for our accounts, I will soon be looking for new service! The time, the frustration, the disconnected calls, the mean employees at Comcast including managers, having no concern for me … WOW! THANK YOU COMCAST!

About 2 months ago I signed up with a Comcast representative at walmart for Comcast wireless service and as of today I have not received the equipment. Today I called and was transfer around with different representatives with no luck.

Your employees are dumb and lack the common sense to help customers. After asking to speak to a supervisor I was transfer to supervisor cesar, who I believe is not a supervisor. My experience with Comcast at today's call is very negative and poor.

Your customer representative have no customer service and sound Rey uneducated on the phone. I have called 5 times and talked to 9 employees that all they do is disconnect the phone or transfer me to another department that has nothing to do with my call.

I still do not have service so why the hell would someone…

99 for internet and live streaming and then when I told her the only 3 channels I watch she said to add them it would be another $40 and when I told her I wasn't going to do that, that I know how this works I would check around and get back if I was interested and she said it would no longer be available and enjoy my slow internet.

When I asked for her name she hung up in my face. I have never had such poor customer service and I know there is a way to look up by my number and find who the customer service rep was and she should no longer be working there.

I have never in my life been treated so rudely. Disgusted with how this person handles business with employee's like this you will go nowhere with your business and from the looks of the reviews there must be lots of employees who…

After being with them over 35 years guess it’s time for a change

I refuse to pay for a early termination fee in which I advised Comcast that I was moving and that the complex that I was moving to DID NOT approve of Comcast as one of their cable/internet providers. (Which I totally understand why) When I brought this to the attention of Comcast, they asked for my complex information to see if they were able to come to the property and

solidify a contract and I was also told that they would only do a partial credit for the termination fee. This is NOT fair and was out of my control. I disputed this matter several times on top of the high bills. Yet.

Comcast is still holding me liable. I was making payments until I realized that I was still being held responsible for the remaining early termination fee. They recently placed this account on my credit…

was driving on the i-75 south in Florida today at 7:30 a m and Comcast Xfinity service Van 18426 to license plate gen3 6 to decided gill from the middle Lane to the far right lane the lane I was in and I longed on my horn and instead of him stopping he got over more aggressively literally ran me off the road so after this I started driving again got in the middle Lane full up next to him and

beeped my horn to say man watch what you're doing and he wouldn't even make eye contact with me then he proceeded to go about a hundred miles an hour in and out of traffic thinking I was following them.

with that services a driver it's scary can imagine what his service is like for his work. I have Xfinity no joke after this experience I want to cancel. com

Comcast does not value their existing customers that have been with their company for years. Once the bundle promotion expires, you raise the price to a ridiculous amount, but offer new customer low rate bundles. 00 + for your service.

When calling your call center, which I have been on the phone and in the office all day today, you get different prices for the same product from each person you speak with. I hate this company now and would not recommend Comcast to anyone.

this morning 3/2/99 I called Infinity to see what it would cost for cable she took all info and credit and said it would cost $100 down and I'd get it back later. She gave package I could afford he sends a email to my yahoo with details on it I had to check the 2 boxes and go put password in.

but I didn't get in as fast as they wanted it so I said forget I no longer was interested in they're cable our call was disconnected they called me back and no one was there so I called them back I asked for a supervisor 2 times and they told me old and they would get a expert agent they asked me to hold both time I had to hold over a hour I want my $100 to be refunded back on my immediately I have a master card then

when i purchase any thing any where I instantly get a text tell me how much was…

I would like to file a complaint! Your company is unfairly charging me an early termination fee, because I'm moving outside your service area!! How is it my fault that when your company can't service an area it becomes at the customers expense?

I would've liked to have kept my service; however it's out of my control! Even after speaking to a CSR on 2/20/19 assuring me, I wouldn't be responsible for something that wasn't my fault, when calling back on 2/24/19 to give my updated address I was told no I was responsible and

that they could only offer me advice to find someone to take over my contract (almost like a telemarketer for your company) how is this my responsibility to find someone to take over my contract when once again it's out of my control?! I called back again on 2/25/19 to…

but problem not yet resolved. I dont know whom to talk with and they are not connecting me to their supervisors too. so bad experience though a valid customer for more than 2 years. so much bad treatment.

but problem not yet resolved. I dont know whom to talk with and they are not connecting me to their supervisors too. so bad experience though a valid customer for more than 2 years. so much bad treatment.

Slow Internet Service may need a new moden or amplifer on my service

I was charged $70 for service call on a faulty splitter. After 2 days of service interruption on recommendation of customer service department a technician was sent to replace the faulty splitter. I was not told by customer service or technician that will be charged $70 for the service call nor was I presented with sign off receipt at the time of service.

This charge is absolutely invalid and unfair, after speaking with customer service they only refunded me with 2 days of service interruption. My argument is not a about refund, it is about principal. A faulty equipment should not be responsibility of customer.

Customer service means going above and beyond making customer happy. On initial equipment and wiring installation I was told in advance how much service charge fee is, and I…

I have been receiving comcast service for 2 years, with payments coming out of my bank. I was on a plan for service of $59.00 for 24 cable stations and WFI. When my plan was up I received a bill for $87.00 per month. I called clarity of the $87.00 per month. I then spoke to the retention dept. The person explained everything well. She also told me how I cold save $5.00 on my bill by applying to have my statements send to my e-mail, she also send me a app to do so, and I did it.

I did not receive the deduction, on my following bill.:

On today I call comcast, to ask why, I spoke to a employee named Kewa, working for repairing so she said, I did not ask for repairing , however I stated why I called, she over looked what I said she also started to telling me what I already knew concerning my…

15 years appx at Ariel SW Houston and Via Palazzo Lane in Cypress homes and my service was turned off. Why- check the call in on disrupting my work as I've paid $40,125 over this time line being a few days late. Didn't rebate me on service during Harvey- no rebates on system just going out- Pain getting things back to normal- Say goodbye to another dime without rebating me immediately for the hassle and disgusting greed Comcast has!

the only reason I am giving u 1 star is because I can't give u zero in 4 months as a customer I have lost service so many times I already lost count in my area of Chicago your service is horrible customer service is even worse and this is nothing like it was sold to me

YOU DO NOT EV EN DESERVE ONE STAR!!! ; YOUR CUSTOMER SEvicr agent #LA 2241. I USE BILL PAY PAYMENT WAS SENT ON 2/4. O. BOX. I NEED TO FIND OUT WHAT TO DO. THE AGENT WAS VERY VERY VERY RUDE, TOLD ME I SHOULD HAVE KNOWN BETTER.

THE ONLY THING WAS FOR ME TO CANCEL CHECK! BUT DID NOT USE A CHECK. PAYMENT WAS ALREADY SENT. THEN ASKED FOR SUPERVISOR. AGENT TOLD HE WAS BUSY, BUT IF I WANTED TO WANT A FEW HOURS. SO I WAITED JUST TO SEE IF WOULD COME TO PHONE.

AFTER ABOUT 30 MIN AGENT CAME ON, AND I WAS TOLD THAT THE SUPERVISOR REFUSE TO COME TO PHONE

This is the complaint submitted to the FCC for unauthorized charges that the local office of Xfinity could not and would not document or correct, even though I wanted to stay with xFinity and just wanted to be treated fairly and honestly.

Sent to FCC-

XfInity could not explain how some charges got onto my bill, could not provide documentation I ordered additions and could not provide documentation that I was told that my rate would increase by $50/month at the end of the contract period. Despite and overcharge that they could not document of ~$60/month for 5 months, they would revert to the promised rate and would only offer $10/mo despite promising to make me whole. Documents of whom I talked to, who promised full adjustment and basically said that they could not explain the increase,…

(not operational for years) in order to do repairs. Waited outside house for over a hour with no call back. Hope we get this resolved soon.... repairs needed before next rain.

he was not going to tell me, but I got alert on my phone and I ask him about it. He said he made a mistake and they will reroute my money back, and that I should call my card company and tell them, and I did.

Comcast manager got on the phone and told me everything was ok, and they put my money back. Well I found out today that they lied to me and process my payment without my authorization. I called tonight and they tell me it will be 10 business day before the can put my money back in my account, That is my grocery money and my gas money, and

I need to pick up my life threaten medication for blood clots and now I don't have the money to do that because comcast wont give my money back now. The manager lied for the agent they took my money out of my account without my permission.

I want…

I received my bill It has gone up. V. phone & internet. I am 78 yrs old. s. 00 monthly. PLEASE GIVE ME SENIOR DISCOUNT!!!!. 02081508 668 5758. Thank you. Rosanne Rockwell.

I had to change from comcast because I had 12 service people come in my house and couldn't fix my internet problem. I worked from home and couldn't even get internet in my office, this is the room right next door to the main set up I have had several sales reps come to my house trying to get me back as a customer promising me a great rate and

will re-wire the entire house for free to make sure I get the service I deserve. I didn't have a choice but to get another provider. I Would like to try comcast again if you are willing to fix all the problems I was having with your service and give me a good deal with no installation fees.

I will also have to pay a calcellation fee from my existing provider. I tried calling comcast to tell them this problem and they said to contact you because they…

My experience has been more like a complete and total nightmare!!! 99/mo in August 2018 without notifying me. I have been a loyal customer for many years only to be given a higher and unreasonable charge for internet service that is subpar at best.

99 for internet services, they then decided to disconnect my cable service and charge me for the 2 boxes not being returned. I have now been without cable that I PAID FOR EVERY MONTH THROUGH MY HOA DUES since October 2018!!!! Really???!!

Is Comcast really this ignorant or is…

TV reception was constantly interrupted. Called Comcast and were told that if they had to send a service guy out, it would cost $60. This made no sense as I pay a lot to be a customer, so we clarified that the $60 would only be charged if the problem were not Comcast's. Fair enough, I said.

Service guy came out and I immediately verified with him that there would not be a charge unless the problem was our fault and not Comcast. Fair enough, I said. When he left, he said that if the problem persists, there would be a charge as it would be something other than Comcast. Fair enough, I said.

Sure enough, there is a $60 charge on our bill. We called just now and were told it was our fault - even though everything works fine since he left! And all he changed was Comcast equipment. (the service…

Great Day, As a customer of multiple services with Comcast , I'm for the second time i= n a matter of months very dissatisfied. This issue in particular is concerning my mobile service. I spoke with a representative via phone in Dec (around the 14th) because I had no mobile service.

I was informed my payment did not go through. On my end it showed it should have , but I know errors happen so I just wanted to know what I needed to do to get my service restored. 34 cents.

I paid that amount and we discussed when my next payment would be due, I asked if there had been an upgrade to…

First, I would like to state I’m a current client, just renewed my contract. 00. I would have to say this was the worst cable install I have ever had. My first appointment was on a Sunday 6 Jan 2019, normally you guys send an email or text reminder of the upcoming appointment.

I did not receive either, the tech did show up on time, but I forgot about the appointment, so I miss the tech. So, I was able get a follow up appointment for the following day 7 Jan 2019. The tech again showed up time 7:30 am, which I had to work but my husband is on furlough, which he needs the internet to telework and cable to follow the news, so he was able to meet the tech.

When the tech came into the house, he asked my husband, WHAT AM I HERE TO DO. My husband asked if he had a work order, the tech stated no.…

I sent on hold for 45 minutes when the person answered I was then put on hold for another 20 minutes. Does Comcast not want new customers?

In May of this year, I called to cancel my Comcast contract to switch to Google. They offered me a much better deal to stay with them. They guaranteed me there would be NO price increase for 24 months. Now I have been given over a $7 per month increase.

I have been with Comcast for over 50 years—-since before they were Comcast. I have had this happen many times over the years. I am fed up. As far as I am concerned, Comcast has broken their contract with me and I intend to break mine with you.

This was the final straw. This is nothing short of dishonest, shoddy business practice.

Internet is acceptable, but telephone service is below expectations crackles and cuts out, television service blocks frequently on main TV box and additional TV adapter. Very Discouraged as a long time customer Would appreciate a solution to these issues

Can never reach a competent person to transfer or star service. Worst customer service ever. I spend so many hours trying to reach someone that can help I might as well work there yet I have a bill to pay.

Then service never works without interruption.

12/26 Wanted to watch Minnesota Gopher football game on ESPN. Sound started cutting out early in the game, picture started to feed over and block out as the game went on. Unwatchable in second half. Poor quality service for something I wanted to see and something I am paying for.

I got a letter in the mail to receive the new xfinity 1 box with voice control free since I didn't have it. I spoke to several people who had no idea about the letter going around. That was the first problem but I had no idea what I was instore for. Finally someone was able to get this set up and I was told since I was a valuable Comcast customer and I would receive the installation free.

Now I have gotten a $60 installation fee. I called your billing dept and talked to supervisor Andrea and she said she did not believe me basically and this was a valid charge. Then I spoke with another supervisor Jen with her customer number of ?0u. She said I signed for the charge. I tried to explain to her I signed for the new box without dvr that I was just given. She refused to believe me that I…

It is Christmas time, the regular package $40. Had one channel on Christmas story , today Dec 23, it is repeated story. I am stuck on station #2. Than you put us in the 200 stations,all advertising.than 12 thru 18 paid commercial. Than 20-22 gov etc.. 600-633 spanish...what's up. It looks like it's time to cancel .comcast. Bonanza,,gunsmoke ,big valley, .. 1960's channel ?????? Who wants repray channels.

You know rabbit ears channels has,!!!!!!! Why am I paying for those channel's....!!!!when they are free...!!!! Do you think we only have GED grade levels.....internet will over power you, if you skimp on your channels. Youtube, Netflix, hulu, roku and more is comming.We are bypassing your system...hello!!!!!!!!