Comcast

Upgraded services on the phone and was told i was being recorded to comfirm servies added. Worked for couple hours then went away. On phone, said they have no history of my adding services. Supervisor "alexander" was rude and refused to say last name.

Didnt know what problem was and was disrespectul and unprofessional. I want to speak to someone in corporate about this entire experienxe immediately as i still dont have cable service after having to drive to a store now. This is ridiculous.

I have been receiving calls daily from an alleged Comcast phone # but the caller(s) is from India and not Comcast. Here is the call crap that I have recorded/suffered with lately: Comcast Cable 800-934-6489: 7/12 at 2:43 p.m., 7/17 at 5:26 p.m., 7/23 at 4:12 p.m. Comcast Business: 800-391-3000: 7/22 at 3:20 p.m., 7/24 at 4:16 pm, 7/26 at 2:40 pm, 7/30 at 2:24 pm & 6:57 pm, 7/31 at 2:14 pm & 6:42 pm, 8/1 at 2:11 pm, 8/2 at 10:49 am & 2:21 pm, 8/5 at 3:02 pm, 8/6 at 2:36 pm.

Comcast provides my phone service and we both know you can put a stop to this but it will cost you a few bucks. Don't bother to tell me to block the calls because the phone still rings. You could stop that too.

HELP!!!

I;ve had nothing but problems with the teck, & service. the teck came out and way here for 5hrs and had no idea what he was doing . he left for an hr ,came back and sat on my bed and just staired at the tv.

he unhooked every wire i have had no cable for days. customer service gives me nothing but excusees . reshedualed and no one showed. i have never seem a company or customer service as bad as comcast. i'd like a call from someone other then a customer service person who has no clue. 856-816-4290

One of our tv "boxes" has not worked in 11 months A tech came out early last September, could not get it up and running, so called his supervisors for advice Those people never called back On numerous visit to this second home, we were unable to schedule service THIS summer, when I called, I was denied service because Comcast claimed the account was not in my name My husband died over 13 years ago Comcast was made aware of this, name, etc.

changed on the account, my social security number was provided This many years later, due to no fault of my own, I have, quite often been given the run around regarding the name on the account. It is the most unbelievably unprofessional and inexcusable situation I have ever encountered.

Losing a spouse is difficult enough, but for a company to repeatedly…

I am a Detroit , Michigan resident , my address is 20112 Bentler , 48219.

From what I am told by friends that your service is great.

My concern is that Every time there is a power outage Comcast Technicians place a generator at my window . My husband and I are elderly , it is dangerous to our well bearing because of hearing problems and our safety. In case of a break-in we are not able to hear . it's confusing in the middle of the night . If we can not hear danger before it's too late ,our lives are at risk . it's it now this makes 5th day. Younger people do not emphasize with elderly complaints and ailments .The supervisor and technician are disrespectful. Consideration for each resident should be high on your list .

Louise Carlisle 313 534 7209

Solution : use another pole in area ……

I have been a Comcast customer of many years and wanted to reduce my bill at my shore home at 327 Cranberry Drive so i called Comcast and they said I could make a change to my plan if I agreed to change my equipment . I agreed , so they showed up on 7/20/19 to make the changes .

I must tell you that everything worked perfectly before they came . They gave me a new box ,new modem and my TV in my living room would not work . They were here for 3 hours ,by the way the showed up 45 minutes late .

They told me that it was not their equipment but my TV installation . I told them you are dead wrong since everything worked before you came . I spoke with their supervisor and he told me to call my TV installer to have them come out and he would authorize the payment of their bill ,so I did have…

are you kidding me ?? Old junk movies that i can watch on any other channel. 00. HOW NICE. 00 every month?? FCC needs to look into their practice. Looking into Amazon Prime Video and dropping their video packages.

I want to file a complaint on a CSR. Her name is Sesia Brown. I spoke with her on 07/19/19 at 4:11pm. She didnt mention her name and when I wanted to ask her for her name she placed me on hold.

Called in wanting to know the latest date I could pay my past due balance, which she did not give me. She never asked me if it was ok to place me on hold or never advised that she would.

She was extremely rude and kept interrupting me. She told me I wasnt understanding her. It was beyond disrespectful and I want action to be taken upon this matter. I called again to speak with a supervisor so I could get her name.

Hi my name is Yolanda Parker I became a comcast customer on June 15 the representative that I spoke with gave me false information and I am very un happy with the company. I have been trying to get someone out to check the issue I have been having concerning my lights every since the 17th of June when the installer came out since the first guy.

I haven't gotten any assist concerning this issue.. This is not a good look for a new customer. I plug my dryer in its not working anymore more. Glad it didn't blow out my iPhoto booth. Its actually stopping my money from being able to plug it up to download software needed for an event.

I have called Comcast over a dozen times and get no results. What does it take to get some assist concerning billing and the electricity issues. the order number…

In June 2019, I called the customer service number to request a lowering of our xfinity bill. I was transferred to another agent who explained that a reduction could be done. 00, but the lower bill would begin in July 2019.

Well in July that did not happen, and call the customer service again to inquire why our bill was still at the 289 number. This time agent told me I did not agree to the lower number, which I disputed and was told another package would be put together.

I told the agent he was full of it. We like our cable service, but because of the poor customer service, it is hard to believe anything is said to us by your company. We are currently discussing whether to try another media service because comcast is no customer service to be trusted.

I moved to a new residential home in February of this year and have been trying to get Comcast service since that time. 93 based on your quote for service. Comcast cashed that check on May 3rd. I have not heard anything from anyone at Comcast since that time, almost three months ago.

The only interaction we had was with a Comcast service person who looked at our site (by the way he told us we wouldn't need the pole and should get that money refunded) which was not more than six weeks ago. The personal "representative" that was assigned to my case gave me a phone number that is no good, and she has not answered her emails in months.

I have tried in vain to…

STILL HAVING ISSUES WITH MY CABLE AND INTERNET ON AND OFF. HAD AT LEAST OVER 10 TECH AT HOUSE. OVER I ONLY HAD COMCAST FOR 13 MONTHS. TOOK OFF FROM WORK TO BE HERE STILL PROBLEMS . STILL SAME RUN AROUND .

I AM JUST NOT HAPPY WITH SERVICE AND IF I GOOD GIVE NO STARS I WOULD.

when they hooked me up abo a month or so ago. They came out hooked my WI FI and phone up. I kept calling and you get a answering machine they call us by or name then our address then says let me ck your account then reset your wifi but never can get a live person I have to yell about 20 times live person finally get a live person. always get disconnected.

well yesterday my Deacon of my church came over and he said he saw my name on Comcast having lots of problems with Comcast he said he worked for the them for many yrs here hooking them up so he had talked a a top Supervisor he knew well and he came out around 2 with a Tech Deacon stayed they went outside and found the wired they never even hooked to was going to some where else but here.

deacon had already looked on my laptop the name…

I had a contract with comcast for Feb 2020, doing the time the comcast had a problem kick off my promotion, before the expiration date. 96 which was under my contract. 07. 00 credit so it would be the price under my contract. It was stayed that

Your customer Service department SUCK!!!!!!!

First my house was hit by lightning on July 4th 2019 set the TV on Fire and took the cable boxes out. So I went to the xfinity office in Tallahassee and got all new boxes and they set an appointment for the repair person to come out on 7/9/2019 between 8am to 10am.

The Xfinity guy came and check out the inside and all okay but still no cable, internet or phone. So he went out side to the box and it was hit by lightning so her change that out and got up on the pole and check out the line to the road.

He came back to us to tell us that the line needs to be replace from the road to the house and someone will be out within the hours to repair the line. I call xfinity to see if they had done it but still no one came out, but the told me it would…

C. Why isn't your network showing thus event? Is it because your an "HATE" TRUMP CROP. and get on knees and kiss the ass of these socialist in Congress? Or you don't give a damn about America and it's future?

If you think we're going to roll over and let you take over America... over are dead bodies!

She was at the Kokomo In. store June 14th to purchase a phone. 00 Visa card. So my sister had Xfinity get her wi fi connected at her home. That went well. She was to get a phone call when her new phone would arrive.

10 days go by and no phone call. We go to the a couple of times after that but got nowhere. My sister called the girl who was assisting us about 6 times but got no feedback. We went back Tuesday this week and got blown off by the manager.

The girl who assisted us was of no use. said it would take 2 more weeks to get the phone. Then he said the promotion was over so no Visa card. This was a waste of our time and money to go thru this.

The manager was a joke. They promised everything at first but my sister was just left hanging. Piss poor service and mgmt.

Called about bill as it had jumped almost $30. Was told it was because my 2 year contract was up. I explained I would have to find another provider as I am 72 years old, a widow and on a fixed income and could not afford this.

She didn't even try to help me with a solution! I have been a loyal customer for 40 years and this is how I am treated! I will be going to Verizon as soon as this bill is over! And believe me Facebook is going to hear my story!!!!!!

Not good customer service and bad publicity for your company!

IAM ABOUT TO BE TURNED OFFiam tired of comcast stealing money from me overcharging me constantly they make and break promices they lie to there customers comcast has been overcharging me atleast $25 per month for over 16 months and lie about payments i make they change notes about my account that are in the computer ive been paying for internet service for over 5 years and not getting it my account is now becomming delienquent now they were supposed to turn me off on the 25 i filed a complaint with the office of tom karinshak iam getting jerked around by them they wanted info from me they said i had to reply to there email i did but

there being very veig about what info to give there not telling me if they got my info i think its an automated system iam getting very friken tired of the…

On April 30 I turned in my equipment at the store on Harrison in Olympia, WA, and told employee to disconnect my services due to moving out of the area. I received a bill in June. After talking with 2 people for 45 minutes on June 21.

98 for 2 PPV movies, which I then paid through the automated service. I received a call today (June 25) re:collecting a past due bill. 96. I did not have possession of any equipment and was not even in a geographical area that Comcast services, yet I am being penalized because the man in Olympia did not cancel my services and possibly the equipment was not shown as being turned in.

I have the receipt that shows the date and time (April 30 at 1:04pm).

My phone has had on/off problems for a few days. I’ve spent $20 of my prepaid cell phone service trying to get help. My TV service has been poor, many channels cannot be seen due to maintenance issues. I moved and did the self-install on 6/15/19.

Everything worked until I called to activate it and then the TV went down. During that time my phone went out. I had the new account number that was given to me when I called about the move. I find out three days later that no one activated my account when I called to complain again.

How did that happen when I called and spoke to someone to activate it on 6/15? And I was told there were new packages and my bundled service charge would go down. It has but I also went from 140 channels to 125 channels without asking for that to happen.

We have…

I had an upgrade on my service. After the service ladies were gone, I noticed a cord hanging and later that evening I learned that my blu ray sound system was no longer working. I thought it was something forgotten by the technicians.

I was astonished to find out that the sound system would no longer work with the upgraded boxes. So I asked myself, why would not the technicians extend to me the courtesy of explaining that fact. If I take my car to be repaired, at least I'm extended the courtesy of an explanation.

No, just walk away from the customers home and leave a cord hanging. Don't give the customer the respect of explaining why the cord is hanging. Wouldn't it be classy to at least give the customer the option of saying if she wants it that way.

Extend the courtesy of explaining…

Your internet is absolutely the worse service ever. For weeks it has almost daily gone in and out of service for hours at a time. Tonight in one show it was in and out constantly, so much so that you couldn’t even watch the whole program.

Our whole neighborhood has been complaining about this for weeks. I don’t know what the heck is the problem but fix it or I will definitely be looking for a new server. I also think all our bills should be adjusted. we expect service!

I am standing in line right now at the Comcast office on 3rd St inGadsden AL. I was here when the doors opened at 9:30. It is now 9:56 and the original two customers are still standing at the service desk.

The now 5 people in line have no idea when we will be helped. This is ridiculous.

CALLED COMCAST THREE DIFFERENT TIMES, OF COURSE, WAS TRANSFERRED TO OTHER AGENTS (NO ONE WANTS TO TAKE RESPONSIBILITY) I NEED COMCAST TO REMOVE OLD CABLES FROM OLD UTILITY POLE TO THE NEW POLE INSTALLED BY NYSEG. (FOR THE PAST 10 YEARS OR MORE THAT I DON'T HAVE COMCAST) WIRES HAVE TO BE REMOVED OR MOVED BEFORE ANY OTHER CABLE COMPANY DO THEIR JOB. TO DATE, NO RESPONSE!!!!!!

00 on these phones and that the clerk made the mistake when he switched sim cards,i think xfinity should replace the phone at no charge to me ( these phones are 6 months old)i

Have switched from Verizon toXfinity about 3 to 4 months ago. Signed for triple play with 2 year commitment. part of contract was to receive a $100.00 Visa card which I have not seen yet. Called customer service twice ,the usual occurs we will fill.out a form and have a manager call. was given a ticket number after an hour of phone time. ticket no. 049117316 At this point in time xfinity is not honorimg their contract. very disappointed.

thank you Stan Witt 215-518-4692

This is the worst company. Considering the competition, you would think that "Customer Service" is what would set you above the rest. The employees are the heartbeat of any company and this company is clearly dead (or soon to-be if they keep up this type of service.)

After signing up for internet, three months later, I receive a $49 charge for going over my data cap. I was never told about a data cap. I called customer service and after going through a rep, a supervisor who then push me up to another supervisor, I was told that I had a data cap of 1000GB. I asked him to show me where it reads this in my original contract and after putting me on hold for five minutes, he returns to tell me that it was not in my contract. When I asked why it did not read it in my contract, his response was,…

ABSOLUTELY INCOMPETENT SERVICE !

I MADE A VISIT TO THE XFINITY STORE IN DECATUR, GA FIRST.

SUBSEQUENTLY I MADE THREE ADDITIONAL PHONE CALLS TO CORRECT THE FEATURES OF MY ACCOUNT (MORE THAN 1.5 HOURS HOLDING ON THE PHONE) MY PHONE LINE WHICH WAS PREVIOUSLY WORKING NOW IS DEAD !

THE REPRESENTATIVES, BOTH IN PERSON AND ON THE PHONE HAD NO IDEA HOW TO WORK THE SYSTEM !

OVERALL VERY SUBSTANDARD SERVICE. IT SHOULD BE 0 STARS RATING.

My complaint is with xfinity mobile. I purchased 2 new I phones January 14, 2019 and part of the deal was a offer out there to receive a pre paid gift card for each purchase. I left T mobile in the middle of a billing cycle in order to receive this deal.

However, I have not received the pre paid cards yet. I've called several times. Each time I would call no-one seemed to be aware of the offer. I finally got someone who was. He gave me a ticket # and I was told after his investigation I would be receiving the pre paid cards.

However, I feel as though they're giving me the run around. If I had known it would be like this I could have stayed with T Mobile. I'm very disappointed. I will not be referring any friends are family members to switch over.

I am happy with the other services I have.…

My significant other and I have been calling comcast 5 times in 4 days now and we aren't getting anywhere, we have a cable down in our yard that is hanging from across the alley into ours we believe this is a potential safety hazard. I myself have talked to one customer rep and one supervisor which assured me the problem would be corrected.

Today is Friday the 31st of may and still no contact from comcast but if I were late with my payment you wouldn't hesitate to pull the plug on our service. Good Day

Comcast is the most dishonest company we have to deal with. They tell you your rates will never go up if you sign a 2 year contract, don’t believe them, well we did that a month and half ago. Our rates have already gone up and they try to convince you that is other charges beyond their control, like taxes, fees etc.

I have been with them 30 years and as soon as I can find a way to ditch comcast I will do so, I do not like dealing with dishonest business that carry the monopoly in our area.

I have been over charged for WiFi/internet by Xfinity for months. I have been charged for usage on devices that are not connected to Xfinity wifi. I explained this to the Xfinity telephone technician. I explained that I want to dispute the all of the over charges.

I was informed that a dispute claim # IH51915970 was submitted. I would like to be made whole by Xfinity. I do not feel valued as a customer. I feel as though Xfinity is robbing me, and Xfinity is not addressing my concerns.

I would appreciate if my concern was addressed in a timely manner. 313-680-0300 Thank you

We are paying for high speed and mostly get slow speed so slow that the channel guide won’t load or takes minutes to respond to a station change request. Holidays, evenings, big events are the worst with internet access spotty at best - We are forced to use Verizon for important work.

When we complain we get sent to the Purgatory of checking cables, restarting boxes and endless waiting ‘on hold’ which almost never helps. I want the band width I have been paying for or I want out of the contract - your choice.

Plus I want a refund for the last six months. I can’t wait till Verizon gets their content together or AT&T gets their fibre optics in-place.

When your service tech was here to install service to one of our residents, he did not clean up, nor secure the wires in the mechanical room. This is a definite safety hazard and needs to be remedied as soon as possible. Being a Comcast customer, I expect better service from Comcast. Thank you,

Joan Young 1409 Building Captain Carroll's Creek Condominium Association 1409 Wigeon Way, #103 Gambrills, MD 21054 410-721-3574

May 22, 2019

Dear Comcast, RE: Account #849573104688451 In February of 2018 I moved into 1401 NE 53rd St #203, Fort Lauderdale, FL 33334, at which time I signed on with Comcast. In June of 2018, I moved from #203 to #105 in the same complex. At that time, I asked for my existing Comcast service to be transferred to the new unit.

In March of 2019, I received a letter from a collection agency stating that I owed comcast $264 (I actually cannot remember the exact amount). I immediately called customer service and was informed that Comcast had made a mistake, and rather than transferring my service, my initial contract was cancelled, and I was charged a cancellation fee. Not once did I receive a bill for this amount, and my mail was being forwarded from #203 to #105. The first time I heard…

I am leaving out of the country and wanted to make a post dated payment. The agent I spoke with stated that she was unable to do this and she would transfer me back to the automated and that the automated would be able to do a post dated payment.

It did not and processed the payment for today. I went back over to speak with an agent to have them cancel that since that isn't what I wanted. The agent began to tell me that I would have to cancel with my bank!!!

Are you freaking kidding me!!! I spoke with a supervisor "Kemar" #27250504 and he told me the same thing and then blind transferred me to the loyalty team?!!! What are you guys doing? What sort of company is this? I try to do the right thing and I'm still left feeling taken advantage of.

Disgraceful and I officially hate Comcast!!

My tv lost reception on May 10th. I contacted the comcast rep they failed to show up to fix this problem. I requested 6 times they failed to show up to fix the issue 6 times. Tomorrow the 16Th. If they fail to come to my residence I will cancel all 3 services. Enough is enough.

this is the worst company I have ever ben involved with. I would be ashamed to work for your company. Its a joke.

Comcast installed a new underground cable to my home about a year ago, they buried the part that runs under my grass but didn't bury the part in my landscaping. Currently there is about 20' of exposed cable (orange) that is just lying over my plants, etc. I've called twice in the past six weeks with my complaint, nothing has been done about it. This looks awful and i'm concerned that the neighbors dogs might start chewing on it. Can you please FIX IT. Thank you.

Jerome Paulsen 24279 Riverfront Dr Port Charlotte, Fl 33980

I WAS QUOTED NEW SERVICE AT ONE PRICE; RECEIVED A LESSER SERVICE AT A HIGHER PRICE ????? I HAVE BEEN ON THE PHONE WITH MANY COMCAST EMPLOYEES FOR 9 DAYS WITH NO SATISFACTION !!!! THEY SAY MY WRITTRN QUOTE WAS A MISTAKE. NOW I HAVE TO PAY TO HAVE VERIZON REINSTALL THEIR SERVICE. THIS IS NUTS

I AM NOW IN PROCESS OF FILING PAPERWORK WITH FCC AND BBB

YOU CAN CALL ME AT 215 514 8190

I got off the 595 off ramp to us 441 south bound and this driver cut me off driving reckless it is a black male driving . When I got behind at a red light he opened his vehicle window and started to said something to me which I prefer not to hear. I took a picture of his company vehicle with his tag and vehicle number.tag# JAH G67 unit # 602 ( accidents can be prevented if drivers like yours could drive responsibly) thank you to: whom it make concern.

I live in Leisure World of Md. Have been without Comcast TV service for 3 days now. Talked with representative (both live & mostly recorded messages). Suggested manual repair (after shutting down and restarting box, "No Signal" message still running on screen.

Was informed by recorded message, "Problem solved" .

However, programming still not available. Extremely negative responses from Comcast reps. Will expect "rebate" for service not available. D. Koval Acct, #328657

I had cable and internet services with you last year. One of your techs from Shreveport LA, installed my cable. His name is Benjamin Boyd Jr. He left my Wi-Fi open and later hacked into my computer, phone, and also when he was setting up my TV service, he put his information in so he could stream from my devices.

I have his email address and information on my TV. I have filed multiple police reports about this and another incident where he hacked into my alarm system with Vivint, disarmed it and broke into my home. I know he is doing this to elderly and single people. My identity was stolen.

Please help me with this situation. Thanks

The internet is constantly off especially when I'm looking at Or shopping online. & when I'm playing a game it's off I would need to reconnect the perfer network and the configure IP address.

Also when I call Your main number for a reset code for my password your employee will not give me one. You may Or may not approve of some of your employees tactics, but you must take into the consideration of your customers.

Ever since my husband and I complained about the IT Department, we are unable to access our account. When either one of us try to sign in we receive error messages to the effect that our user names, and address do not exist even when we try to pay our comcast bill.

Why are they trying to deprive Comcast from receiving payment is beyond me. My husband informed them that we recently moved from California to Florida, and after 25 years of excellent service in California, he did not expect the hostile treatment and the incorrect responses we were receiving.

My husband explained that someone hacked into our computer and created a new desktop, and when one of us logged in, the hackers had access to our laptop. He was advised to unplug the router wait for about 10 seconds and then re-plug the…

Submitted previously complaint earlier. I was suppose to receive a call from supervisor in 5 mins. I didn't get a call back. I called back and Carl says no ticket was put in for callback. Chris assured me it was.

Carl puts in a ticket for supervisor to call me back. within the 2 hours by 3:50pm central time. I waited 2 hours and still get a callback. its now 7:20 PM no callback. contacting the BBB next.

cant get anyone to resolve the bill issue. …… on the phone for 1hr and 12 min with Chris. that just don't make since business wise at all. I asked to speak with supervisor, he said he on another call.

I said I will wait. he still wants to repeat my bill to me. says putting in ticket for supervisor to call me in 5 mins, didn't get callback. I called back and no ticket put in and the automated tell stated my bill amt due increased.

im abt to call news media. its time comcast is exposed for who they are.

My complaint is how did my bill for the month of March was almost $600. You keep on telling me that I have miss payments even one time I was told I miss 68 payments and I had just made a payment.

I am tried of being cheated out of money and paying for bills tihat was paid for, so I'm getting a lawyer as soon as my bank statement. I have given you every opportunity to fix this

My complaint is about not being able to access my email without signing in each and every time to Xfinity. I was able to go to my email just by clicking on the envelope. Now I have to sign in each time I want to see my email. What is the problem.

Most of the representatives hang up or don't know what they are doing. Up until recently comcast was pretty good about helping out, but not now. I am considering moving to another provider. Are you willing to help me out or not?

Hi, my name is Fernando Yi. I moved to 1203 Robin Terrace located in Sebring ,Florida on 2-12-2019. Being new to the area I asked the realtor which internet service was the best and was recommended Comcast. I have had previous experience with both Spectrum and AT&T.

Both companies have been very professional and a pleasure to deal with. Since I purchased the home I have been trying to get connected to your service. tech #5 that there has to be a plan extension which runs the feed wire from the street pole to the pole in front of my house.

Now this has been going on for almost 2 months! From my understanding those technicians only have ONE job to do which is running the amplified feed cable to the pole that feeds my home. Why does it take so long to do this!

Seems like Spectrum and AT&T…