Comfort Inn

GM has 0 people skills and the service sucked. 0/10 do not recommend this hotel to anyone

I booked 1 king size room for my friend because of language barrier and card issue, I talked with Shift general manager Kim , he was so rude and racist he didn’t even want to talk and my friends phone was on loud speaker I heard what he said,then I asked from my friend let me talk with Kim he refused talk and he said fuck. It was crazy if general manager behaving like this,all because of my friend language barrier

The service at your place is very bad. Here you order one thing and get something else. They tell a lot of lies here. We have been given membership coupons by lying to us and when we go with the coupon, there is no response to our order. contact me 8221084074

I want to file a complaint on a general manager at the comfort Suites in Daphne, AL. I put in my 2 weeks and she denies it, now I wanted to go work at Comfort Inn, but she put me as non rehireabke for no reason. It's ok for her to have her housekeeping supervisor to have her family members.

I was singled out this morning and asked what room o was staying in ad my name which I provided they asked noone else and everyone was ust staring he never came back to say sorry or clear my trespass with everyoné I never been so embarrassed

Was charged for smoking in room, never did......never have. I sent probably 10 e mails to general manager of hotel with no answer.

Called hotel to ask if pet friendly was told yes. Drove there, checked in with my 2 dogs on leash with me ar front desk. Walked them across the lobby later the same evening. 00. This was an employee error not me breaking the rules.

They were confrontational, accused me of lying and sneaking my dogs. This went on for approximately 10 minutes. I finally raises my voice and told them I was calling my credit card company to cancel the room charge. 00 cleaning fee.

I will never stay at Comfort Inn ever. It was the worst customer experience I have ever had.

I have been a diamond member for years. I'm a engineering consultant and travel a lot for my job. I have a complaint about the Comfort Inn in Okemos, MI. I had been staying at the hotel for the last 5 months because I'm working a project in Lansing MI.

I negotiated a rate with the previous management because I was to be staying at this hotel for at least a year, possibly two years. Apparently the old owners sold out and someone new took over. This is when I started to notice the service and hotel started to get worse.

I was asked to give a review, and I was honest about my experience, it was not a good review. I got a voice mail message from the manager I assume, that my rate was no longer going to be honored, and basically I was not welcome there anymore.

So much for being honest and…

Zero , at comfort inn on Grand view avenue , Simpsonville,sc.....was seriously harassed and they refused to reimburse all my payments for 3 nights and more for the inconvenience and retaliated that they were going to call the police.....some police officer helped them ...business the Hindu front desk guy said ..my protector said don't do it again...he said for his protection and his team... they are big liers

To steal information that belongs to me and my life,legal to my favor ......not able to settle .... more than 60 days in sc .....the room was dirty and had a gaseous smell...and they said I had to leave today before eleven am alone with a woman of Colombian background I think....will leave a message.....to get reimbursed and inconvenience....a Police complaint is useless they…

The internet is non-existent at this hotel (Lexington Park, MD). I have been here for over a week and have used the hotel for about 11 total hours. I work on the internet a lot and this has been taxing. I am already booked to come back to this hotel on the 6th of September and would love for this to be resolved.

I attempted to call the hotline, as well, I was informed that they no longer support the hotel.

I called over 6 months ago and spoke with the front desk in regards to rooms for my wedding parties and out of town guest. They confirmed it all and told all i needed to do was call two weeks prior and release the rooms.

One of my guest called to book her room and was told there was no wedding party by that but there was another one. So then we asked the rates of the rooms for the same wedding and were told for Friday October 27th thru Sunday October 29th the rate was 100 dollars a night..

Now the manager said to BAD we cannot honor that and My rate is $169 a night period nothing they can do.. even thought it was their mistake.. Invites have been sent and so NOW I am FORCED to sign the contract for the rates for the same hotel same nights and TOLD NOTHING THEY COULD DO TO ASSIST..

this…

The GM at the comfort Inn at 350 century pkwy In mount laurel NJ, has very poor customer service, the woman that was at the front desk on this day in the morning which was on 8-1-23 was also very ignorant and unprofessional and this is NOT THE FIRST TIME!

When is was happening the GM wasn’t there but I later on called to speak to her about the issue that happened and she immediately was on her employee’s side when she wasn’t even there to witness what I’m fact happened then she refused to give me her name and also refused to give me their corporates number.

On 8-1-23 The lady in the front desk that morning was very rude and unprofessional. The night before I requested a late checkout that was supposed to be noted down but I guess it wasn’t. So she gave me a problem to pay for still being there after check out time and gave me an issue to speak to her GM, so I told her I’ll wait in the lobby to speak to her she said go ahead and wait!

Minutes later she tells me to leave and go outside in the heat with my child and also being pregnant and if i didn't she’ll call the police and she did. Later on that day i called to speak to the GM once again and she also was very rude on the phone, she didn’t want to give me her name or number to corporate and

every time I called she continued to hang up on me and this is not the first time At the comfort in…

I left and returned at 3 the room was still not ready. They gave me another room.. It reeked of cigarette smoke as well as musty. The windows were open with no sceens. There were trash bags lined up in the hallways,as well as caution tape thru out the motel.

The bathroom had mold in it.. I was told no. I had my 66 year old aunt with me and we ended up sleeping in my car,because they refused to refund my money. I have pictures of the trash outside as well as other pictures.

The room number was 308. The account number is 880204908. 71 please resovle this so i do not have to take further action. Thank you for your time in this matter. Jacquelin Vidal

To Whom it May Concern: Please consider this a formal complaint regarding my recent stay at the Comfort Inn, Grove City, OH. Simply put, the accommodations were unacceptable.. The ice machine was broken (and we were told it has been since May), the pool was out of order, the washer and dryer were both broken.

The breakfast hot food trays were empty several times all morning, including from 8:30-9:00 am when my daughter needed to eat before games and the “coffee” in the breakfast room looked like water! These items are listed on your websites as basic amenities!

In addition, the room reeked with a very unpleasant, musty smell. We chose your business for our softball trip as we attempted to keep our kids well-hydrated, nourished, and clean. These defects in our hotel were major…

This hotel has such poor service. As we entered our room it was heavily. Disguise by cleaning material because it was a heavily smoked in room.. Our second night there. The bathroom sprung a leak from the ceiling light fixture and soaked everything We had in the bathroom .

we were moved to a smaller room.. The floors are absolutely filthy our white socks were black just walking across the floor.. The Clientele that was there had so many people overplaying in the pool make noise And looking into our windows. I'm disabled.

and the ice machine is upstairs and the stairway. Next to our room was blocked off. there is no Recreational room available as an amenity. We heard people outside all night on their phones pounding on doors no Rest... Went to breakfast after they opened and I think all…

1. " 2. Printer broken for receipt. Waited 15 minutes because manager will come and fix in 20 minutes. But not show up and promised to send a receipt but no receipt. 3. Made 6 callings for receipt. No response for voice messages.

No response for 4 emails. It took 14 days to get a receipt. Ridiculous!!! 3. Cannot use bath tub - maintenance for 1st day and dirty water for 2nd day. When reported, front desk ignored by neglecting. 4. Can't sleep a day due to too noisy guests. 5.

Bad Bath room switch - have to smash it to turn on. 6. Toilet seat top was awkwardly fit. 7. When report for "No ice - 1st floor," Front desk was so mean. 8. Refrigerator was very weak so useless.

Lavale, Maryland comfort in. I’m made reservations in May for a June reservation. I was told the floor was being remodeled but it should be finished by the time I checked and I checked in one day early and was told that I didn’t have a reservation for the executive suite for two weeks the gentleman I talk to was sitting right there he knew about this conversation but

he acted like he was a little wiped dog and didn’t say anything to the other gentleman about my conversation with him in May therefore I didn’t get the room but come to find out I think there’s something wrong with that room because every day I walk by they had a big oversize fan and the air conditioning running really high so

they had to been a moisture issue with that room also the day of check out the elevator is working…

We were parked at your hotel on international Speedway Boulevard in Deland, Florida. com to secure a room at that location. When suddenly, your manager and Andy’s associates came out, walked up to the car and told us if we didn’t have a room or if we weren’t registered, we need to get off the property immediately!

com to try and secure a room which meant answered nothing to her and she insisted that we leave the property immediately! We were sitting in the car, which is a Cadillac SRX, and we are a 50 year old Caucasian couple .

We don’t look like we are any kind of criminal or homeless drug attic‘s. We were very offended, and we will not be going back to that location ever!

Stayed July 8 and 9 at Comfort Inn Hot Springs, AR. Connected cell phone to wifi both nights. No internet connection. 2519. They checked their end and said to try again in an hour. Just after midnight I called again because issue not resolved.

They said it was likely something in room. Huh? No, I am not having someone come up after midnight. They said they would call front desk and have someone check at 10:00 AM. Next day front desk had no idea about what I was talking about and she was rude.

Blake Purnell, manager, did not come in until Monday. I told him about the problem and he said it was likely my PC. I told him it worked at the three prior motels. He was insistent that it was my PC and not his equipment.

Possible but this complaint was written using the wireless at the next motel…

I asked for cancelation due to excess of bed bugs in the room and other room smelt like body order. Went to front desk to inform this discomfort he called me rude names and I told him I was calling the police he said both rooms are cancelled now.. Instead they charge my card bln no refund was given

My husband,Raymond Reynolds, and I stayed at the Comfort Suites located at 715 W. Shilling Road Salina, KS. on June16, 2023. C. On the morning of June 17, my husband, Raymond, stepped into the tub for a shower and within 1 minute, he slipped and fell down, and slammed his eye on the edge of the tub.

There was no bath mat provided for inside or outside of the shower. It immediately started to swell. He reported this to the front desk and the person took his information down. Within an hour of us leaving, his eye started to turn black and was very painful.

It continued to get blacker by the hour . He was applying ice packs, but the swelling and discoloration continued. We are back in SC now and he will be seeing his eye Dr. A. This was neglect on the part of this hotel to assure their…

com They treat us like we're not supposed to be here,I feel like we are being treated as like we're doing something wrong,they don't seem like they want us here and when I ask for towels they act like they don't want to give me any,the hotel manager treats me like I don't got the money or something keeps questioning me about what room I'm in,like I got asked twice by him,the house keepers aren't very nice,the room it self is fine I mean we were asked to move into another room cuz of our dog which I have no problem with at all its how I'm being treated by everyone, I'm being treated like I'm not supposed to be here or I'm doing something wrong it seems their eyes are always on me,I'm being asked all the time what room I'm staying in,I feel really uncomfortable and

I feel I'm being treated…

My complaint is that we were racially profiled. While we were staying at the comfort inn in Wheeling West Virginia we were told that our son was loitering and that him being in their lobby wasn't a good look for their hotel.

We were told that we could only get breakfast after everyone else had eaten and although breakfast started at 6:00 we were told we couldn't eat until 8:00. My son was told he was stealing breakfast and called a b*tch in the process by Debby.

We asked for a supervisor several times but we were never answered. We were eventually put out without warning by someone who said they were the owner.

On the night of 4/15/23 we stayed at your Walterborough, South Carolina Comfort Inn and Suites. We stayed in room 105 which was literally 3 doors away from the front desk. At 3:30am a man started banging at our door screaming to let me him, that he needed to use the bathroom.

He was trying to open our door. He woke us up from a deep sleep. My husband yelled back through the door. It was quite frightening. We called the woman at the front desk immediately where upon we were told she heard and saw nothing.

This was impossible given the close proximity of our room to the front desk. She had to have been sleeping then. The next morning, after getting no sleep after that, my husband asked her at 6am again if she saw or heard anything and if there were cameras.

She got QUITE RUDE to my…

No one was at the desk to checkout and I called and asked for receipt to be emailed to me. I've called twice and it still hasn't been emailed. I tried calling for the 3rd time, phone just rings and rings.

Also, I told the front desk on the phone that the food was gone and no one was at the front desk and no one was anywhere to be seen to replenish any food or anything. 00

Went to check in, no one at desk. A few minutes later I called out hello. A few moments something called out be right there, five minutes later a guy in dirty jeans and a wrinkled shirt strolls down and says wadda you want, I showed him me reservation on my phone screen, and

asked if he worked there he said yeah I'm the only one working here you want a room or what, I told you I was helping someone else. I was shocked as he proceeded to tell me I came in with all my attitude and I could fuck off.

I again showed him my phone rez and asked for a refund. He again told me to fuck off it was my problem now get the fuck out. I felt intimidated because he continued to move twords me swearing

Not very happy with this facility. I was surprised that if you stay more than one night that your room is not serviced. Guess I have been spoiled by other facilities. Guess I will be looking at some other hotel chain in the future travels.

Was to stay for two days…may 31 to April 1 had a very bad experience with the room next to us the maintenance man was working there all night long. My sister and I could not sleep at all. We called the office.

They did nothing about it so we left early in the morning and told him we were not staying the next day. I believe what we paid for that night was not worth it and they should’ve refunded half of our money or all of it. The place was terrible.

No respect for the people that stay there. We call the manager talk to him that night he didn’t care he said all the maintenance guy I’ll be gone in 15 minutes. This went on and on , we had a very rough night.

We should’ve left that night. I believe that they should reimburse our money. It was a terrible experience with this place. They did…

We were travelling to the UK to see my Mother and visit my father's grave. We booked the park sleep fly at the Comfort Inn, Morrisey Blv, Boston. Booking ID 302483 ON arrival we pai8d, got our parking permit and were told when we landed back at Logan Int.

to call the hotel and they would arrange the shuttle to pick us up. We had been travelling for 24 hours when we landed and called. My husband tried three times and got no answer. The third rime he called a lady said she would put us on hold and get the shuttle arranged for us. She then hung up.

The fourth time the same thing happened. By this time I was really upset, tired and angry. We got an airport taxi to the hotel it was $40 (not budgeted for) I have a receipt. The receptionist was pretty much disinterested.

The room was okay,…

The room was dirty the toilet continued to run water on the floor caused by the constant running water i call the front desk about the toilet issues at which time she stated thats ok i spoke with the front desk three times which she stated "I'm waiting on the maintenance man I'm the only one here" I requested a different room and she stated if the maintenance man can't fix the issue i will then move you to a different room I explained this is unacceptable and finally granted my request poor service at a all time high.

WE CHECKED INTO COMFORT INN & SUITES IN CABO SAN LUCAS, BAJA MEXICO. MY HUSBAND AND I NOTICED THAT THE CONCIERGE (GIRL) HAD ON PIJAMA BOTTOMS. AT FIRST I THOUGHT I'M MISTAKING BUT THAT WAS THE CASE EVERY SINGLE NIGHT.

THE FIRST NIGHT WE WERE THERE I GOT UP IN THE MIDDLE OF THE NIGHT TO USE THE BATHROOM AND THE DOOR FELL ON ME . I THOUGHT THERE WAS AN EARTH QUAKE BECAUSE I WAS SLEEPY. COME TO FIND OUT, TWO OUT OF THE THREE PINS INSIDE THE HINGES WERE MISSING! M.

I POINTED TO MY HUSBAND AND SAID, LOOK, HE"S SLEEPING. YOU CANNOT WORK ON THIS NOW. SO HE JUST TOOK THE DOOR OUT AND THE NEXT DAY THEY MOVED US TO A SO CALLED SUITE. THEY WERE NICE ENOUGH TO ACCOMIDATE BUT THIS COULD'VE BEEN A LOT WORSE AND A MAJOR LAW SUIT.

I have been here 3 weeks not once have they cleaned or given towels . Everyday I have to go to desk to get .. they promise for towels but they lie ! Now no TV for last 5 hours

My daughter and her frc team just stayed at the comfort inn and suites in Lumberton nc and found and reported bed bugs. Although I know you can’t control this, I am appalled. It really is unacceptable that the kids found them but your cleaning staff did not.

m. on 3/18/3023 that I was only going to be charged one night.... at check out, they charged me for two nights and charged a smoking fee. No one smokes to even be smoking in the room ! When I called to asked them about the chargers, the manager, ANNA was very rude and she kept hanging up on me when I called.

Her employee, ERIN, was very nice at first but she then did the same as her manager .... VERY unprofessional!!! I worked in customer service over 10 years and I've never met a customer that was as rude as the employees/managers at this place !

Stayed here with my family because they had a indoor pool. My sister and our five boys. m. the lady at the front desk came to our room and banged on the door saying she heard noise coming from our room while we were all in the bed sleeping she claimed children were running around the hotel and

she had to knock on every room door to find the children . Needless to say our door was the ONLY door she knocked on and our boys were sleeping they were woke up out of their sleep afraid.

First off the lady racially singled our boys out whom were sleeping. She accused them of doing something they were not doing. Thus making their stay at the hotel very very very uncomfortable. We will NEVER stay at this hotel again and I will be cancelling my membership with choice hotels because of this if this…

I've worked at your Helena store since December, 2022. There are some very disturbing things happening at this hotel. Ive seen a lot, and put up with a lot. Ive managed for 24 years, and have yet to come accross somewhere caring so little for thier staff, along with such low customer standards. You are paying employees who will not even bend over to clean your plug in the tub. I'd like to have someone contact me please, I have some pictures I'd like you to see. Thank you for your time.

Crystal Dawn Nelson (406)461-1619

My companion and I stay overnight on Sunday 2/12/2023. I had called ahead for a reservation and thoroughly explained my companion was traveling with her Emotional Support Dog, Rocky. and he was registered as such. I was made aware that as he was a ESA there would be no extra charge.

When we checked in he was not added to the bill. Nor explained as extra charges. In the morning there was a new young lady at the desk (Monday 2/13/2023) my companion and I were alone eating breakfast when the morning desk clerk( young female, rather real big bone, almost obese) rudely walk up to us and

asked accusingly, if the 11 pound dog was a service animal. I told her he was a Emotional Support Animal duly registered and licensed, appropriately by her physician. which she debited my card for as we left;…

Our room is disgusting! Couch has junk all over it and a bug. The bed had a black hair on it and stains all over it where it hasn’t been washed. Crumbs in the floor. This place is beyond unacceptable for $140 a night.

If I didn’t have no other choice considering our power is out I would leave!! Tried posting all the picture I took but guess the file is too big. I’ll Be glad to send through email!

My husband ( Ronald Bruce) have been loyal customers of Choice Hotels since 2007. We stay at your Comfort Inn & Suites several times a year. For the most part ,we have been quite satisfied.

However, we stayed at the Comfort Inn & Suites in Macon, GA on December 10/22. Acct. No. 848784452. Except for the fact that the room was not vacuumed properly, the room was comfortable and clean. I forgot my brand new Conair Curling Iron in the room. I called the hotel to and spoke to the Manager. I asked, that as a courtesy, it be shipped to me here in Naples. It was a flat “no”. Surely Choice Hotels can afford to send me my curling iron as “good customer service”. I spoke to Claudia last week at Head Office and filed a complaint …Case #11161180. I have had no reply from Head Office or Comfort suites…

Confirmation number 22180226516 from Jan 4 to Jan 9, room 315. I had a horrible experience, bed broken, roaches, dirty rugs, and horrible smell in hallway. I checked out early, cut my vacation short and drove home. The address was 3801 hwy 17 So North myrtle beach SC Barefoot Landing.

I hope you stand behind your hotels. 44 or at least the time that I lost. My address is 9 Bridle Path, Newburgh NY 12550 . Thank you for your time and help.

I've got several complaints against this property number one the manager black lady very rude very rude then you have the weekend manager which her name is Amanda the other the manager wouldn't give me her name disk manager says that she has no way to access things that are left at the hotel my cell phone was left in the room of the hotel and I called immediately after we left and they told me that the housekeeper had already left which I know is a lie and they said that they couldn't get it until their housekeeper got back cuz it was locked in the housekeeper's whatever so

then I called back the next morning and they tell me that I'll have to wait until Monday to get it because the manager has it in her drawer what how does that happen if the manager was off for the weekend and the…

They canceled my reservation I was told they contacted me 24 hours in advance which I did not get e mail until 1230 ppm day of reservation and I was at airport just landed and didn’t have access to my email. I had a new credit card as there was fraud on my account .

The reception as desk was very rude also. We finally found another hotel after many calls . Gayle Tassin

Your front desk receptionist was horrendous and should not be the face of your hotel. She was extremely lazy and non-helpful many times. When I checked in I asked for a late check out at noon. She told me no late check outs are allowed because housekeeping doesn't like to work late. I then asked for a toothbrush as we had forgotten my sons and she told me "they cost money." I asked how much and she thought about it a while and said "like $1 and like $3 for toothpaste." I gave her the $1 and got the toothbrush.

I asked for 2 extra towels in the morning, she said "did I ask housekeeping" when I said I did, she went to the back and came out telling me they didn't have any. They were being washed. I even asked her if they were washing every towel and she replied yes. We were there for a…

I stayed with my husband there one night and I accidentally left my wallet and body wash there. I called about it one night a few days after I stayed there and the young lady told me to call the next day and they had claimed that we didn't even stay there.

I have a receipt and they didn't even check the cameras. The hotel address is 2101 I-40 Amarillo Tx 79102.

We stayed at the Allen Park/Dearborn, Mi. Location in a whirlpool suite. We were there a few hours after check in and decided to relax in the whirlpool tub only after a few minutes to see a cockroach on the the wall right next to me.

My fiancé grabbed a tissue and killed it. Then as I got out of the tub there was another cockroach crawling on the other wall just feet away. That's when we hurried and got our stuff and cleared the room and went to the front desk to let them know and to check out.

I asked to speak to a manager but they were not there. So the attendant put a note in the computer and assured the manager would be reach out as soon as they got in the next day. I heard nothing, so I called and spoke with her.

She said she would issue me a refund and email the receipt. Hours…

I came in on Dec 3rd to stay one night and check out Dec 4th 2022 and double booked. The lady who took my payment did not tell me I would be charged twice. Had she told me that upfront then I would not have stayed at the hotel.

The hotel did not have my permission to double book me and if I don’t get my money back in my account I’m going to sue the hotel and you will be hearing from my attorney. One thing you don’t do is mess with someone’s money.

Imade a reservation for my 84 years old parents for family reunion 2 rooms..they only needed 1 so I requested that comfort Inn cancel only 1 of the 2 rooms and Lisa ( front desk).. refuse to and charge my parents for both rooms!!!..I will never deal with them again..Lisa was very rude and cut me off while talking to me on the phone...

The last Megan who works there was doing drugs in the rooms

To whom it may concern. I was a guest , for my nieces Wedding this past weekend. I stayed in room 312. Both Friday and Saturday. The 21 and 22 of October. I was so disappointed. I first noticed the hairdryer was broken.

Then finally came with a new one.

However unable to attach to the wall and it kept falling in the sink. They had no maintenance? Then I realized how dirty the sink, soap dish, shower curtain filthy? The room itself had a musty smell and I honestly believe the room was never cleaned and the bedding not changed.

The key didn’t work to open the door. I was so disappointed. I would NEVER STAY in a Comfort Inn. There’s no Comfort.! I also will let my family and friends know. Plus I never saw housekeeping, except once and tge staff were complaining?

I thought someone would…