Comfort Inn

My mother and I got stuck in the elevator on 2 different occasions during our stay in Huntsville AL, from October 13th-17th. I’m claustrophobic and use a wheelchair. One time the lift was extremely hot, the other time the temperature was ok, but it’s unacceptable that we got stuck not once, but twice in the same lift during our 4 day stay..,

Upon checking in staff left for airport, room had dirty linens and used soap in bathroom, toilet ran all night, shower wouldn't drain

I went online and made my reservation for a wedding at the Comfort Inn 50 Pines Drive Greencastle, PA 17225 We are from Richmond,VA and we were at a wedding for the weekend. m. on Saturday October 22, 2022. The lady at counter immediately told me that the room with King bed she had no more available.

I asked her what did she have and she had a handicap room with double beds and that was all she had. Well, I asked if she would discount the room and she said usually they are higher rate. 30.

We quickly went to room and changed to get to the wedding at 2:00pm. When we came in the Inn was a mess due to construction and renovations. We walked down hall and looked up and wires were exposed down the entire hallways, carpet was coming up and wrinkled when you walked.

The place was filthy, doors…

The motel looked very clean and nice but once my family and newborn baby moved in there they were here for the weekend for me and my wife’s wedding the bathroom was absolutely disgusting there was a dirty rag hanging in the shower that still had pubic hairs on it, no garbage cans anywhere in there no refrigerator in the drain in the shower would not drain leaving all the dirt and disgusting feces to sit in the tub and not drain for at least four hours, they arrived on the 10th and left on the 16th no garbage cans or refrigerator were brought in until two days before they left the shower was cleaned but

the drain was not unplugged and they had to come to my house to shower and when I called and asked to speak to the manager they said he was in a meeting they would have him call me back…

Room was booked October 12. I had a small dog with me. The day after I left there were several different charges to my bank account. I called to find out why I was told there was dog poop on the floor.

I searched the entire room before I left there was no dog poop. I was told there was a $75 fee for the dog poop, and $115 for the room. The next day there was a charge for $175 +115 for the room.

I called again and was told the charge was then $175 for the dog poop cleanup. This is nuts, especially when I searched that room before I left and was happy with the way it looked, no dog poop or pee on the floor.

Why did the charge go from $75-$175 overnight? I am furious, and will definitely be leaving a review on the site.

Being OTR truck drives, my husband and I were grateful to have found a room at this hotel chain on such short notice after driving for 10 hrs. Within 20 min of the call I was reserved a room at Comfort Suites Location #LA079.

We were able to check in at approximately 10:30pm. The room was clean and comfy but there was a slight scent of marijuana smoke in our room it was Friday and although we reserved a non smoking room we just needed some sleep.

Unfortunately, the marijuana smell increased til the morning and I couldn’t even use the restroom for the scent was so strong. As I spoke we are CDL drivers and felt very uncomfortable with this. I called the front desk to see if there was something the could do.

They offered to move my room to my surprise, I thought the issue would have been…

We arrived at 9:35 PM on September 24, 2022, on our way home to Texas. While trying to find our room in the hallway we came upon a room with a chair sitting outside of it that smelled of beer and vomit. When we entered our room, it was dingy looking. The toilet ran all night long. I woke up in the middle of the night to find a bug crawling on my leg. When I turned the light on roaches were crawling on the walls. The coffee pods were already opened so I was unable to use the coffee machine. I stopped to get a glass of juice on the way out; there were fruit flies flying all around the juice machine. When we got home and open our bag a roach jumped out.

Please refund my money $106.19.

Here in Clinton, SC for my mom's funeral. Woke up with multiple bites. Found a tick in my bed. No real concern from the staff even when I told them I'm highly allergic to insect bites. We had to move ourselves to another room.

We have 4 rooms booked. Will not stay here again.

A maid took pictures of our room and posted them on her social media. This is unacceptable. Our insurance company has put us up in this room for 11 weeks and now we feel unsafe

2 for the hospitality 1 for the service my stay was horrible the hallway smelled like smoke The carpet in my room smell I couldn’t hardly breathe dust was over my bed I couldn’t sleep the next morning I felt horrible I didn’t get a chance to talk to the front desk Because we had to leave in a hurry

Would give zero stars if I could. My girlfriend and I attempted to stay here during her birthday trip so we could do a lighthouse tour. The cleanliness and overall appearance of the hotel was not that great, but we are not picky and we are grateful people, and we were happy to be together, so we overlooked the obvious red flags.

We laid down to rest our eyes around 8:30pm, 4 hours after checking in. There were drunk people right outside of our balcony being unreasonably loud, not to mention there were noises coming from all directions inside of the hotel.

I went outside to ask the people to please keep it down. They replied with belligerent comments that made my girlfriend and I fear for our safety. We decided to pack up and leave. I told the younger gentleman at the front desk the…

My name is Sarina my husband and I have stayed at this location before because it was a nice hotel. We were going to stay 5 nights. When I got there at 9 pm to check in there was no one at the front desk.

So when the guy finally came 25 minutes later. I expressed that I had called the lobby and that I was sitting in the lobby for 25 minutes he proceeded to call me a liar he was really irate I asked him his name because he did not have on a badge he wouldn't give it to me I asked for manager he stated that he was the manager he then

told me that I wasn't going to be staying there and that he will refund me my money I left out of your hotel in tears and had to find somewhere else to stay at 9:45 at this point at night now my account is being charged. My husband and I did not stay at your…

Booked reservation on 9/16/2022, arrived at hotel, desk clerk couldn't find reservations, gave her all the information. I called the agent, desk clerk was ruled to the agent. Desk clerk suggested I cancel reservations and just go through Comfort Inn, she said, they have the room no problem. 00. 00 per. 00 per.

Night My husband was so upset we canceled our trip and drive all night back home. The other customer was a walk in asking for a discount and was treated very different from my husband and myself.

We went to Comfort Inn in Shelbyville Kentucky. We had stayed there before Comfort Inn bought it. Before this stay it was a very nice hotel. Now we were very disappointed. They took the refrigerator out of the room, no microwaves either.

It was bare minimum in the room, 3 bath towels for 2 people for 2 nights. When I spoke to the 'owner' he was very rude. They have lost our business, we travel down there at least 4 times a year to visit our son.

Staying at Comfort Inn, Jamaica, JFK, NY 1. Complaint about A/C 3 times on 9/12/22 but not fixed. 2. still no response 3. just one soap and no shower gel in bathroom Never again staying again at this site.

September 9, 2022

To whom it may concern

On August 30th my husband and I left home at 06:00 from Pickering Ontario to make a delivery in Montreal and another in Quebec. We are both retired but we take an occasional job driving for a transportation company. It was our plan to drive back that night to Pickering. However, just after we passed Montreal, on our way back, a downpour of rain started. We then decided to try to reach Kingston; the rain just kept getting worst. We decided to book a hotel and spend the night, as it was about 5pm in the evening. Through Expedia we booked Comfort Inn & Suites Thousand Islands Harbour District in Gananoque, at 22 Main Street. We reached the general area about 7pm and was directed by our GPS to take 1000 Islands Parkway off the 401. We were then…

I was at your comfort inn in Sault ste Marie Michigan and while I stayed there I noticed a group of your employees smoking methamphetamine in the parking lot in a black suv I actually know two of the employees by name Cassandra Vincent and Stanley stocking. I've also been in rooms that have smelled like meth has just been recently smoked in them it has come to my attention that the majority of the people that worked at this location use methamphetamine.

So if you wonder why this location gets bad reviews and a lot of people refuse to go there especially people that know this town that is one of the reasons it is becoming widely known as the druggie hotel because everyone that works there does hard drugs and a lot of times that's were the drug dealers go and stay because they know the…

My reservation was for 9/3 checking out 9/5/2022. I checked into a room with no phone, no microwave and no working door. It wouldnt close properly. Saturday night the folks upstairs from me had small kids that ran up and down the halls all evening into the early morning hours.

I complained and they asked me if I wanted to move and I stated I wasn't int issue. I went to portsmouth to put my sister in hospice thru Southern Ohio Medical Center and I just needed some peace from that issue which honestly was the hardest thing I've ever had to do.

I just wanted a atmosphere of solitude to reflect on what happened that day and it was not a option. The kids were out of control and this went on thru Sunday evening until I called and complained to the corporate and corporate had to call and ask…

We said at your hotel in Brunswick GA on Thursday August 18 2022. This was , by far, the filthiest place I have ever stayed. There were buckets in the lobby and down all the hallways because it was raining, the exercise room was completely flooded and the entire building smelled like mold.

We booked our room at the McMinnville Oregon location checked in on 8-21-2022 we ended up leaving at 4:00 am due to being bit by what looked like fleas. When I contacted the hotel she didn’t seemed bothered pretty much said it wasn’t true and rushed me off the phone.

I was going to stay at Comfort Suites. They wouldn't let my service dog stay even though there were numerous other dogs there. They were rude and absolutely the most terrible experience I've ever had. They apparently charge fraudulent charges to many customers according to their reviews. I decided not to stay and left. Within 15 minutes of me leaving the hotel, 2 fraudulent charges were charged to my card. $147.07 and $250.00

I would like my money refunded to me please.

I have uploaded a picture of the rude employees. One was named Eve

Really nice room poor service number one drove all night got there made us wait 15 minutes after after telling us be there in a minute check in was told check out was next day at 12 noon found out had too check out at noon the same day from 6am too 12noon charge us 74 plus 20 dollar deposit then was drilling on walls the hole time so wrong do not go there bad bad

On Saturday July 23rd, 2022 I checked into my hotel room at the Quality Inn & Suites - Federal Way. At about 6:30p we got a call from the front desk stating my car window had been broken out. I ran out of my room and sure enough the front passenger window of my vehicle had been broken out.

Thankfully nothing was stolen, they only went through my glove box. I hope they didn't take a picture of my registration with my name, address and vehicle information on it. I called 911 but was told an officer would not respond and I had to file an online police report.

We decided to check out of the hotel at this time, because my vehicle was not safe at the hotel. Upon checking out we were told that IF the manager had any questions they would call on Monday after reviewing the incident report the…

We made a reservation for July 15 and 16, 2022 and even though the staff was kind and tried to help, it didn't help our bad situation due to room #110 having flees in the bed, which were overlooked at first but noticed as we returned to find that the beds had NOT been made either. Needless to say we requested to be transferred, but room #220 was a disappointment as well because the baseboard cover had peeled off and with no regard was being used.

To top it off, the second night we stayed there, there was a huge group of young children between the ages of 6 and about 13 accompanied by adults making extremely loud noise in the lobby/dining area without the hotel staff paying any mind to the fact that other guests needed to rest. We have pictures of room #220 if anyone cares... Unfortunately…

We stayed at this hotel on 6/23/2022 through 6/26/2022. We were 4 adults and booked to two rooms. When we arrived the hospital was run down. The elevator was dirty and panels were cracked. Our room was damp and the sheets were moist.

It had a very moldy smell. The refrigerator was broken and the floor in front of it was soaking wet. I asked to change rooms and was told no rooms were available and that they did not have anyone to fix or replace the refrigerator.

The bed sheets were also had yellow stains. When we would wake up in the morning our hair would be damp even though we washed and blow dried it the night before. The other room that we booked was very damp as well and had musty smell and the phone did not work.

The occupants of that room also asked to move and were given a room…

I originally booked my room in March for a group event I was attending in Aberdeen, Maryland. When I found out I would not be able attend I cancelled the room in June and asked for a verification of cancellation to be sent to my email.

I did not receive a verification so I began calling today to be sure my booking was cancelled. I have over the past hour called 12 times so far and have been disconnected or the phone simply does not get answered.

I found it impossible to cancel online and feel this should be available to do online.

Was staying at comfort inn , east brunswick NJ.. I went in my room and as I was sitting down on the bed there was a spring sticking out and it cut my leg open bleeding all over! Very disappointed and I had to switch to a smaller space so I would not have to worry about getting cut again..

very upset I could not enjoy my time in this hotel and had to pack my stuff just to move to a different room late at night.

On july 1 ,I check out room 205 under the name Diana Bonavia,I left my reading glasses on the bed,I called same day I spoke to front desk and gave the description,they call me back on the 3th said they have my glasses,I went on 4th from Carlsbad and gave me different glasses,I said no my the front desk person call to housekeeping supervisor and she pull out from cafeteria a housekeeper she went to her car to give it to her boss (housekeeping supervisor)who pproached to me and

gave me those dirty and the excuse is by mistake the housekeeper been busy and took to her car,to me after 4 days been in her car ,had plenty of time to return to lost and found department because she tooked from the property and knew those are not hers,she bring back the glasses after the supervisor confront hers,to…

We stayed in Columbia, South Carolina on 2notch road. After we unpacked,showered we tried tv did not work. In morning the breakfast was terrible they had nothing ready and girl running it had to do checkouts and run around all in all it was a terrible experience

The handicap shower was nice.

The whole side of the floor by the bed by the window is wet my clothes in my bag are wet . and there was dirty sheets on the floor in the room as soon as we open the door .

Rear entrance into building filthy with trash, cigarette butts, dirty carpet and odors. Room 107 phone does not work. Bathroom tub very slippery and no Sergey measures. Little refrigerator freezer totally frozen shut you couldn't even place something in it. Confirmation number B5784305

Gardner city comfort inn

Jacuzzi broke

Ice machine broke

No soap So we can’t have a drink because there is no ice

We can’t take a jacuzzi, that is the reason I booked with you

And we can’t take a shower and get clean because there is no soap

Close it down

Get in another broke business

Nasty bathtub. Standing water in tub and mold around faucet

Bunch of thieves the room I got was prepaid for by my company and they've charge me an extra 300$ AFTER I checked out of the room and I can't get anyone to tell me what's going on or give me my money back

Dear Madam or Sir: We have arrived yesterday to confort inn Westminster and I have to say the room was disgusting, no body care about that room , hairs on the floor everywhere, really big hairs from previous guest , spills of coffee or stains on the wall just cause nobody cleaned the room from longer and then nobody checked the room before being given to us .

After complaint to the staff seated in the checking desk , she didn’t give me a choice of a room change or nothing like that, few minutes later , just she called us to offer the money back and left the hotel , nothing about another room or another company hotel as they are three hotels from the same company in the same area .

I would like to express my full disappointment about how I was treated and the low standards about cleaning…

When i arrived made arrangements to pay cash sunday evening Your hotel had no means to assist me to bank 2 miles away All other motels provide transport to bank to receive hundreds of dollars. I had no toilet paper in room.

Had a apparently homeless person asking myself and several outher guest for cigs and money which continued after i advised woman at desk who saw him in camera and let him harrass your clients. You had NO snack vending machines all but one soda machine where out of order and to top it off i was falsely accused of smokeing in the room which appeared to be an attempt to extort moneys from people that do smoke in the rooms.

At the price you charge for a two star motel is not acceptiable for the dozzens of clients we send accross the country monthly. You will not host our…

My husband and I had been staying in this hotel for a little over a week. One day while in our room we were naked lying in bed and our bedroom door was open and the staff walked in. They laughed and thought it was a complete joke.

When this was brought to the attention of the general manager. He did absolutely nothing. To make it even more embarrassing he even started to laugh. He told us oh it's not that serious.

We asked for refunds on our room back and all they gave us was $16. The supposed general manager said he would pay for a room out of his pocket but he never did so therefore we had to leave.

What's disturbing is we were supposed to stay at this house for a little over a month. Now we are nervous. we were informed by the front desk that the general manager said if we wanted to…

, yesterday, Sept. 5, 2021. m. by the sound of rain. Rain. Sleepy, I was confused, and I reached over to my left. It was raining on my hand, in my hotel room, Room 218. I was there with 2 other friends and didn't know what to do so I got a trash can and put it under the seriously leaking ceiling.

Upon closer investigation, I saw evidence of previous leaks.... stains on the ceiling, and even two places where they had cut into the ceiling to repair pipes or something. I also heard what sounded like a party going on upstairs.

See the photos and video. So, now I'm beginning to worry if a toilet or bath tub is going to come crashing thru the ceiling and kill me as I sleep. I went down to the front…

Had started my period during the night bled heavily if that's not embarrassing enough but respectfully I gathered the items & put the sheets & towels in a pile in the rest room on the floor upon. 02 but to keep my full deposite was uncalled for but I just respectfully just called the complaint # pleaded my case & this is my case I D # 10409555 I talked to Julie

I’m emailing you a copy of a complaint I filed years ago maybe over 5 , but the reason I’m emailing now is because when no one emailed back I called corporate headquarters and they promised us when we decide to go somewhere there’s a comfort inn to send a copy of the latter and let us know where is the location you would like to stay and

you would give us a break. I know it’s been a long time but we went through a few years of bad luck. I just beat cancer and then went through other surgeries that kept us home. Please look at this letter, I know it was awhile ago but it really happened and we stay a your hotels a lot in different states and I just can’t forget the horrible time we experienced that time!

Please let me know soon because we want to go to Florida next week!

I stayed at the Comfort Inn in Rockland Ma for four days and my toom was disgusting. Upon entering i saw a spider on my wall and papers on floor. There were plastic wrappers behind the chair the chair cushion i lifted had all crumbs under it.

I found a hershey kisses flag tag at foot of bed hair scrunchie behind head of bed. 2 bobby pins on floor an earring a beer pong ball along side of bed. If that isnt enough i saw white stains on walls also reddish stains that resembled blood in bathroom.

I came back to my room one night to find a spider crawling across my white bed spread. I found cobwebs from floor to wall. A sticky stain was on air conditioner. My micriwave which i did not use had food stuck to door and splatter on plate crumbs under the plate.

The pipes under bathroom sick was…

Checked in last Friday night around 8pm bwi hotel room was a mess no towels walls were all marked up bed was a mess.Went to front desk nobody was there to help us called front desk nobody answered. I’m a member and this was the worst hotel I’ve stayed in I have the photos to prove it.

Charge processed room not used. I was trying to reserve for 3 guests for Aug 10 Comfort Inn Chicoutimi Quebec. Confirmation came with 1 guest for 3 nights (Aug. 18). Cancelled the following day however charge processed Aug. 11 Booking ID 274673618. Pleasze provide a reply.

On July 29, 2019, I stayed in Room #106.....Room had flies all over....during the course of the evening I killed at least 10....Lamp broken and not working....Microwave Oven ...Broken Glass in Door ….would not cook...Sink stopped up.....Carpet Filthy.....Room Smelled of Nicotine with Burns on edge of Bath Tub.....Personnel Friendly and Alert

Did not expect This Type of Enviroment From Comfort Inn....

This reservation was booked by my daughter Elizabeth Jones but I stayed with her and experienced this situation. We were checking in on the 17th of July at the Comfort Inn at 700 Delmar Ave. in Austin, Texas . We told the clerk that we wanted to split the bill and he said okay but when my daughter swiped her debit card all of the charges were taken at that time .

He then asked her to swipe her card and another $168 was getting ready to be taken off again. No where in that office does it say anything about when using a debit card it will be deducted right then.

He wanted me to swipe my card after she did so I think he was trying to charge us double for the room. He was very rude because we questioned him and he cancelled our reservation. Then he charged my daughter's debit card after we…

we stayed at the Comfort inn at Lordsburg NM from 7/12/2019 to 7/14/2019. There were roaches in the room and bathrooms the toilet leaked as well as the shower cause the shower curtain was too light and the pressure of the shower, the pool was not clean, it turned our swimming suites yellow, that washed off in my washer, so it wasn't Clorine.

The breakfast was so unprepared that the yogurts that should have been softened were frozen. if there was a way to rate it a zero I would give it less than that We paid a five star price but got a no star price, never again just thought you would like to know.

My sons baseball team is staying at Comfort Inn South Indy this weekend, Thursday, July 4 through Sunday, July 7. We were booked by a 3rd party that is in conjunction with the baseball tournament that we are in. Our schedule has changed and we will not be needing the room for Thursday night now.

I tried to cancel my room Tuesday morning, which is within your companies normal 48 hr cancellation window. I am told that we have a special 7 day no refund cancellation policy with only our group. Some of our teammates called Monday night and were able to cancel.

Apparently the day manager, Anthony, has decided that the rest of us may not do the same. The company that we booked with said that they have never seen this kind of problem. I am also very upset with the 3rd party, Traveling Teams, for…

I checked in at Rochester, NY I told the clerk I want to change credit cards to pay for the room and that was never done. I went to my room and it wasn't clean the toilet had not be flushed.

I had to go to the dollar store across the street and buy some disinfect to clean. I had to ask for clean sheets, the microwave didn't work they never brought me another one after I called them. All in all I was very disappointed with my stay.

I have been I member of Comfort Inn Guest Services since at least 1999. com. My number is MCH20501 My husband and I were in Gulf Shores Alabama, celebrating our 30th wedding anniversary. Our room was to be ocean side and steps from the beach.

The TV did not work. The management did not care, so in tears, I checked us out the next morning after driving 465 miles the day before. We headed to Mobile. Most everything there was booked. We did find a Quality Inn downtown.

It looked to be super. We got a room for two with a king bed for $77 a night plus tax. It seemed nice. Wow we’re we in for a shock! The next morning we went out for the day.

Upon returning at 4 PM, out trash was still in the room, the light bulb over the vanity was not replaced. One out of three was working. One was almost…

Check in receptionist was very rude, unfriendly and was not at accommodating for a handicap person ! Did not give me my senior discount! Our room the tv wall mount is broke and only pointed down to floor, I propped a coffee cup in back of it so we could watch it .

The shower had black hair in it . Stayed at Three Rivers and it was excellent! and the price was reasonable. Sad I would not complain to front desk as no telling what that rude woman would of said...