Comfort Inn

we stayed at the Comfort inn at Lordsburg NM from 7/12/2019 to 7/14/2019. There were roaches in the room and bathrooms the toilet leaked as well as the shower cause the shower curtain was too light and the pressure of the shower, the pool was not clean, it turned our swimming suites yellow, that washed off in my washer, so it wasn't Clorine.

The breakfast was so unprepared that the yogurts that should have been softened were frozen. if there was a way to rate it a zero I would give it less than that We paid a five star price but got a no star price, never again just thought you would like to know.

My sons baseball team is staying at Comfort Inn South Indy this weekend, Thursday, July 4 through Sunday, July 7. We were booked by a 3rd party that is in conjunction with the baseball tournament that we are in. Our schedule has changed and we will not be needing the room for Thursday night now.

I tried to cancel my room Tuesday morning, which is within your companies normal 48 hr cancellation window. I am told that we have a special 7 day no refund cancellation policy with only our group. Some of our teammates called Monday night and were able to cancel.

Apparently the day manager, Anthony, has decided that the rest of us may not do the same. The company that we booked with said that they have never seen this kind of problem. I am also very upset with the 3rd party, Traveling Teams, for…

I checked in at Rochester, NY I told the clerk I want to change credit cards to pay for the room and that was never done. I went to my room and it wasn't clean the toilet had not be flushed.

I had to go to the dollar store across the street and buy some disinfect to clean. I had to ask for clean sheets, the microwave didn't work they never brought me another one after I called them. All in all I was very disappointed with my stay.

I have been I member of Comfort Inn Guest Services since at least 1999. com. My number is MCH20501 My husband and I were in Gulf Shores Alabama, celebrating our 30th wedding anniversary. Our room was to be ocean side and steps from the beach.

The TV did not work. The management did not care, so in tears, I checked us out the next morning after driving 465 miles the day before. We headed to Mobile. Most everything there was booked. We did find a Quality Inn downtown.

It looked to be super. We got a room for two with a king bed for $77 a night plus tax. It seemed nice. Wow we’re we in for a shock! The next morning we went out for the day.

Upon returning at 4 PM, out trash was still in the room, the light bulb over the vanity was not replaced. One out of three was working. One was almost…

Check in receptionist was very rude, unfriendly and was not at accommodating for a handicap person ! Did not give me my senior discount! Our room the tv wall mount is broke and only pointed down to floor, I propped a coffee cup in back of it so we could watch it .

The shower had black hair in it . Stayed at Three Rivers and it was excellent! and the price was reasonable. Sad I would not complain to front desk as no telling what that rude woman would of said...

I stopped in at the Comfort Inn in Hill City SD last week and got rates for Sept 20 21 and 22. 00 a night. Asked if they had a group rate as we would need between 7 and 10 rooms.

Was told their manager would call me. 00 a night. I told him the price quoted to me was $124 and he basically told me I was lying. 00. What a crock! He was very rude. His name is Sam Crammer.

We have stayed there several times in the past for our family reunions and love the place but this guy really put a bad taste in our mouth.

stayed over for one nite at your west 12th street erie pa. hotel. upon arrival desk staff friendly. room great. breakfast terrible. they were out of orange juice paper plates. had to put my waffle in a bowl. when they finally came back with plates they were the cheapest one.

u had to use several to keep your food from falling out. they were bending and soaking all the grease. the fridge had nothing but butter and hard boiled eggs which were brown and slimmey. when I told the girl she took them out and we never say eggs again.

the coffee creamer you had to keep asking her to bring out some. they were putting just a few out. this was the worst breakfast I have ever had at one of your hotels. when I checked out I asked to have the hotel manager call me.

that was on sunday 5-12-2019. I…

Without a doubt this has been the most difficult attempt at making a reservation I have ever experienced! First the international reservation attendant took over 28 minutes to take down the details and confirm a reservation and I not comfortable that it was done correctly; Then he turned me over to what had to be the most obnoxious individual I have ever experienced. After her initial spiel I told her I was not interested and she then said upon making my reservation I had agreed to listen to a promotion. Nothing could be further from the truth. Once again I declined her offer and once again by not doing so my reservation was not guaranteed.

If this is the case I will never frequent any of Choice Hotels again. I may not anyway. Never have I dealt with such rudeness and in-efficient…

I mad a reservation and paid for a Comfort Inn facility located at 77 Shady Lane, Carlisle, PA. When I arrived at the facility on April 28, 2019, I found that the motel was closed. There was a notice posited at the windows of the motel. It indicated that the motel would be moved to a new location and he new facility should be open by April 1, 2019. But when I drove there, I found no Comfort Inn at the new location. I was force to check into another motel for the night.

I would appreciate a refund of the $82.46 I paid for the one-night stay at that Comfort Inn facility.

Stayed in the hotel for 2 days. I am a female, traveling alone. I was given a room on he 2nd floor. A male was sitting on the floor in the hall way across from the room that was assigned to me talking on his cell phone.

I was horrified and frightened that a male would be sitting in the hall way of an establishment that should be a safe haven for someone traveling. I went down stairs and spoke to the female at the counter regarding my concern.

She then assigned me a room down stairs # 206. There were people upstairs with children running and jumping into the night. I got the feeling these people lived in the building. To travel alone and expect to come off the road and expect a clean room with peace and quiet my be to much to ask for, however that is what I was looking forward to.

Boy…

Stayed in the hotel for 2 days. I am a female, traveling alone. I was given a room on he 2nd floor. A male was sitting on the floor in the hall way across from the room that was assigned to me talking on his cell phone.

I was horrified and frightened that a male would be sitting in the hall way of an establishment that should be a safe haven for someone traveling. I went down stairs and spoke to the female at the counter regarding my concern.

She then assigned me a room down stairs # 206. There were people upstairs with children running and jumping into the night. I got the feeling these people lived in the building. To travel alone and expect to come off the road and expect a clean room with peace and quiet my be to much to ask for, however that is what I was looking forward to.

Boy…

On March 24th at Comfort Inns South Santee, SC, I checked in. 71. I gave them 3A card. 00. 00. 10 days later my VISA bill I checked . 71. 00. I rarely use VISA card. I did at your Comfort Inn in S Santee, SC.

I hold the desk employees and you responsible. I called the S. Santee Comfort Inn; they referred me to someone who couldn't find a phone # for that Comfort Inn . I told him to Google it like I did. Finally, hours after discovery.

he said state and local taxes were added. 00 and then hit me for a higher fee.

Finally I believe the Clerk sold my VISA number.

This was the worst experience that I have ever had in my life from checking in to the whole stay I got engaged while in Charleston and we could not even enjoy our time together. WE got into our room TV didn't work employee at night shift was rude and was not willing to help made us wait until morning.

Then noise from other rooms all night every night that we were there plus we could not even use the pool with a group in there and we could not even go in there. WE stayed in Room 109 and paid a lot of money for that room and wanted to enjoy my time but couldn't would like a refund for my whole stay or free nights this was also a surprise birthday trip as well.

Everything was ruined and we were very disappointed plus putting a hold on my card was uncalled for as well. PLease contact me by…

On February 27, 2019 Wednesday I made a call to book a room for this Saturday March 2nd 2019. Victor know about the very bad experience that me and my fiancée had at the Comfort Inn in Southaven Mississippi. discipline yes but not fired.

We did get to see the manager who was kind after we spoke with management after checking out. As far as the desk clerk; He was so rude. My fiancée Melanie paid for that particular hotel room that stayed at for a day/night around mid Feb.

The room was nice; but as I stated before unfortunately the desk clerk African American older man was so rude and unprofessional. He also didn't cared to smile or be…

On January 19th 2019 I stayed at the Comfort Inn at 7581 Auburn Rd. Painesville Ohio 44077. I only stayed one night. As I was packing up my belongings the next morning I had dropped my necklace that I got from Costa Rica.

I forgot to pick it up and realized I wasn't wearing it when I got home at 130 after work. I called the front desk at 2:51pm and a lady answered the phone. I told her that I dropped my necklase in room 317 on the floor next to the desk and forgot to pick it up.

She told me that she would look with the cleaning lady because she was the one who cleaned my room. The lady told me that they couldn't find it and that someone may have thrown it out. I was livid!

Why would you throw out someones personal belongings? That just does not make sense to me. So I ended up calling…

Hello Comfort Inn, I have recently begun to enjoy lodging with you hotel chain when on the road. While staying in the Comfort Inn In Amarillo TX, near I-40 exit 72, I began to feel some indigestion, and asked the desk clerk if it would possible to get a complimentary anti-acid. She said that they were available from a nearby basket, and a pkg. of 2 would cost $2 per pkg. My complaint is this, I think they should have been offered free of charge as a courtesy service, but if a charge was deemed appropriate, it should have reflected the true wholesale/retail cost of the generic anti-acid. At a cost of a dollar per pill a $3 bottle of generic Tums would cost $50. I will not be staying at Comfort Inn in the future if this how you treat your guests. I look forward to your response.

Sincerely,…

Stayed at Comfort Inn on Warm Springs in Tualatin, Oregon. I was told by several desk staff that it was a management requirement that the lobby TV only be tuned into Fox News station. I was working in the comfortable part of the lobby where the TV is located.

When I asked that it be changed to something else I was told they were required by management to not change it. I find this policy of imposing management politics on their customers appalling. Find something less offensive, neutral or leave it off.

I won’t be staying in Comfort Inn or its affiliate hotels again.

I mistakenly left two of my favorite tops on hangers in our room on Sept 30, 2018. When I arrived home I called the inn and the desk told me found and have them. I asked if they would mail them to me and I would pay the postage.

The desk clerk confirmed our home address as she read it from heir records and said she would give the information to the manager. I never heard from them again. We will never stay there again. In my opinion this place both lied and stole from us.

Recently I had the pleasure of staying at your hotel that is located at trevose,,pa I love your hotel but on Dec 1, 2018 I had trouble with one of your night manager. 00 pm while checking she just had a bad attitude like she just don't want to be rude not pleasant at all I have stay at your hotel with a hold wedding party and

would like to come back again but please if someone can speak with the night manager I would be greatly appreciate. Waltlena Alford

After staying at the Comfort Inn Clarksville Tenn. for which I was double billed in July of 2018 I noticed my credit card was again billed for a stay on 5 Nov 18.. I did not stay there on that date.

Why do you still have my card number and why do you think you can bill me for something I did not use. I have contacted the management and to date have not received a refund to my credit card.

I have been in contact with a Melissa who took my number and was to call me back when this was looked into...... This has not happened. My next step is to contact the Better Business Bureau and and lawyer.

I would appreciate some response from someone who can explain exactly what is going on particularly why you still have my credit card number. Thank you in advance for your prompt response.

Our group stayed at the Comfort Inn Airport Nashville TN the last week of September 2018. We informed them before our arrival that we needed one less room for our group because the occupant had to place herself in hospice (she has since passed). 00..

I have made several calls to the hotel, to which Linda and Ingred have stated that they were having problems putting it back on our church card and needed to send us a check. We have waited for 2 months for the refund and still have not received it and when you call and speak to the manager she promises that we will get it.

My wife and I are also choice members and our church uses a Comfort to…

I made reservation with Comfort Inn in Bowie Md for 11/21/18. We were planning to travel to Pa for Thanksgiving tpo visit grandchildren. I understand the reservation to be non-refundable. Our plans have changed and we will be making the trip later in December.

I called 10 days in advance to try to change my reservation and was referred to the manager Kia Proctor. I explained my situation and asked if I could get a credit with cancellation being 10 days out. She was very rude and did not want to hear my story.

She simply stated that I would not receive refund or credit. When I asked if there was anyone else I could talk to, she advised me that she was the highest level of management. I am not asking for a refund, but feel it only fair to get a credit toward another reservation. You have 10…

We stayed at a Comfort Inn in Cleveland, Tennessee. 107 interstate drive NW. 37312 It was horrible. There had been a water leak on the ceiling above the bed and there was black mold on the ceiling. I do hope something is done since this is a major health concern.

, Mayfield Heights, OH 44124 Phone: (440) 442-8400 over Labor Day weekend. I was attending a wedding. ) Unbeknownst to me the marble slab is broken and jagged, and tears a hole in my new undergarment. I called the front desk-management (Mike and maintenance) came to my room, inspected the sink area, looked at the photo I took of my undergarment, and apologized.

I indicated that I would like to be reimbursed for my undergarment; as it is brand new, and this was my first time wearing it. I was asked to put all this in writing before checking…

Was supposed to check in at 4:00 pm Arrived at 4:10 pm and they told us the room isn't ready to leave and come back in twenty minutes. We left and came back at 4:35 pm, twenty five minutes later, and the room was still not ready. I took a photo of the cleaning person still cleaning the room at 4:35 pm, still not done. We got into the room about 4:45 pm finally.

The room was not clean! I took several photos of the dust on the night stand, tv, and dresser. The room had not been dusted for a long time by the thickness of the dust. When I checked out I showed the photos to the clerk and she said, "Maybe that is specs in the paint". I was extremely insulted that she could think that, by looking at the photos I took. Especially since the tv is not painted the same as the wood, it is plastic. We…

Checked in to Comfort Inn at Scarsbourgh Maine Room 213. Holes in carpet outside of bathroom. No wash cloths available in bathroom. Mold and mildew in bathtub and shower. One package of decafe coffee. Room smells of cigarette smoke. Given room close to elevator ( only 4 rooms in this facility are this awful) next to elevator and above the lobby).

We used Military discount and were treated as if we were third class citizens This is not the way I feel that We want to be treated. The couple we were travelling with had to be relocated to a different room because of the odors in their room.

I am totally resolved not to use a Comfort Inn and Suites facility again.

after leavining unexpectidly, my phone was missing. i stilll have the cord.

Wet carpet when I checked in...fridge not working properly.......No response or reaction....next day fridge room temp...called desk...."what would you like me to do about it????" ....How about fix it.......probably replace all my food and other items ruined...Also do not appreciate having religious notes from room service...." I can have a blessed day on my own....totally inappropriate......Really want to talk to some one because I am totally pissed -will not EVER stay here agian...dropped the ball 100% NOT COOL Patrcik Burke 828-390--0933

I booked at Comfort Inn in Marianna, FL for Aug. I called today and they will not give my money back to me. I have stayed in a lot of hotels and never had an issue like this. Please help with this issue I have given 3 weeks notice.

Thank you for your help.

we stayed at the captain suites located 2901 nasa pakway seabrook texas 77586 folio # 120518101815 which was supposed to be totally smoke free. their were people smoking in stair case and also in the elevator everytime called front desk switched voice mail said comfort inns message recorder was full, call back went to desk several time no one to be found when we returned from the boardwalk someone had propped the left side door open so

no key as needed for entry. 23 immediately 281/989/0162 would appreciate a response as i have been dealing with this since mothers day. Thank you

My husband and I stayed at a Comfort Inn in Towson Maryland. Our reservations were from July 13, 2018 to July 16,2018. Upon arrival I found that they only had us down for one night July 13,2018,so this started off on the wrong foot.

They did accommodate us which meant that my credit card was charged twice. Upon arriving to our room only one key worked, when we went into the room we found a dirty rag rolled up on the bathroom counter where the coffee pot and cups were located.

I took a picture and showed it to the person on duty at the main desk, I was told they would take care of it right away, they did not, not only did they not do it that night I took a picture the next day and showed that to another person on duty at the main desk and again I was assured that it would be taken care of…

We went to Niagara Falls for a family trip this weekend. We booked a room at Comfort Inn (6645 Fallsview Blvd) From Thursday July 12 to Sunday July 15. Upon walking into our room my husband slipped on a wet tile floor in the sink/washroom area and hurt his knee.

The floor was soaked with water. We used our towels to clean it up and looked around for the source. We thought maybe it was the fridge we rented but it didn’t seem to be so we figured the cleaning person must have left the puddles.

My husband went to the desk to complain and ask for towels. We were in our room for a little over an hour and no one brought us new towels. We left the hotel to begin our vacation. We had a lot of walking to do and my husband complained his knee was sore which continued on for the entire duration of…

I made reservation at Comfort Inn Suites in Pearland,Texas on June 29th 2018 for date Friday, July 6th to July 7th. Call on July 3rd to cancelled the one for July 6th to July 7th and changed dates to July 7th Saturday, to July 8th Sunday.

Clerk failed to change dates. I called at 10:21pm. Clerk stated to me it been changed. Call Saturday morning, July 7th. Clerk stated it shows No Call No show. I called. Very upset with clerk.

I am currently staying at Comfort Inn in Abilene, TX. My first night was very uncomfortable because the room was very humid with the ac unit on in addition to the people above me making so much noise. We are here for my daughters track meet so rest in imperative.

After a day at the track, we return to hotel for rest but the running and jumping above is still going on. I notified the front desk several times, no resolve so I decided to call customer relations only to be told that they could not interfere while I am here so I would need to call after I check out to complain.

I am very unhappy and tired. You have lost a customer

We stayed at a Comfort Inn on 811 Northern Blvd Clarks Summit Pa. We paid, $100 for the night and we were so disappointed with the hotel. In booking our hotel for the night we looked at several local possibilities but decided on Comfort Inn because typically, the name Comfort Inn is associated with better quality.

Not the case with the Comfort Inn in Clarks Summit. The service at the front desk was great. The young man at the counter was helpful and informative. That is where it ended. Our room was absolutely disgusting. The carpets were stained and filthy.

The curtains were discolored and dirty. Our bath tub was awful and so bad I didnt shower before we left. The bath mat and some of the towels were gray. Behind the bed (space between the pillows and the wall) apparently is not cleaned.…

I had called to make reservations in Dillion, Mt for Friday night June 8th. I asked if the motel had an elevator and he answered yes it does?? I told him I had a special needs granddaughter and if it didn't we needed a main leval room and he said no problem.

I then asked him where he was located as I have gotten call centers before and do not like talking with them. He to me that he was in Dillion. another lie. we got to the motel NO ELEVATOR and due to renavations there was NO ground floor room available.

The stairs were very steep and had a hard time getting her up them I was not the only one mad that night. I hate being lied to which I was not once but twice. As far as I'm concerned I will probably never stay at another Comfort Inn.

Sincerely Barbara Ward 1200 32nd St So # 49 Great…

I have many complaints. 1. The fire alarm went off the entire stay. Was not able to rest at night. 2. Water was always in on the floor of the elevator. 3. The door would not shut. Upon on arrival to the room the door was not close.

Did not need a key to get in. If you close the door, you would have to push hard to get the door to open. 4. Block 15 rooms for a class reunion, only a few classmates were able to get rooms. 5.

No globe on the light in the entrance of the room.

During our stay, March 4-6, 2018, at the Comfort Inn in Pomona, CA, my daughter was bitten by a spider that caused an open large wound, picture attached. The staff claims the spider was not from their facility. Further the hallways and rooms carpet was outdated and had a an odor that was not pleasant.

At breakfast the bagels were stale and the cereal containers are left out on the counters.

No compliant very very pleased with all staff. Hotel clean, pool clean and breakfast great.

I stayed in a Comfort Inn in Arkadelphia, Arkansas a few weeks ago. I reserved two rooms. The bedding was not clean in one of the rooms and I had to be relocated to another room. I asked the front desk for a room sanitizer and was given bleach which ruined my expensive top.

I showed the staff person at the front desk my blouse and she asked me for a sales receipt to show the price. 00 for a dirty room by which I was inconvenienced. The hotel did not try to make any reasonable adjustments for the dirty room or the ruined top.

I will never stay at that Comfort Inn or any Comfort Inn or associate hotels. On a scale of rating the hotel, I rate it a "0).

This email is not a complaint, but rather a compliment. Recently we had to evacuate our home because of Hurricane Matthew and we booked the Comfort Inn in Macon, GA. We were greeted by a caring staff at the front desk, and the General Manager, Melvina Palmer, was a super star.

During this disaster, she worked round the clock to try and keep us happy, and she maintained a professionalism throughout the week during very trying times. In situations such as this, people can get nasty, but she handled the bad with the good with great human relation skills.

On a scale of 10, Melvina is an 11.

Beds were OK but the carpets were stained. The room was over priced. Could have stayed at another hotel for $10 more and got a beautiful room and clean one. Just because there was some type of convention on, doesn't mean you should jack the price up by $100. We usually pay between $75 - $100 at your location and it wasn't even on season. We booked for Sept. 10th which should not be In season. We spent $286 for what we felt was a dump. your The breakfast you offer was was pitiful.

They should have provided some fruit and muffins. We have stayed at the Fallsview location before and never has any complaints. Have they changed management? You should look into this location especially with the competition all around. I will not recommend this Inn to anyone anymore. We had friends come with us…

I was an employee for this Comfort Inn for almost 5 year minus 1 month I was terminated for no reason I have always worked hard came work everyday by the Head Housekeeper cause I stopped smoking with her so there for she didn't now where my head was at!

This Head House keeper smoked pot in back at the gazebo in front of me I sent John Lott a message detailing all no reply from him why is she still there. I just retired due to this didn't know what to do Feel free to contact me on this situation.

We also stayed at the Hummelston, PA Comfort Suites 2/28/16- Member Act #EXN28231 and #EXN6274 Both under my husband's name. Your company's promo at that time in March stated stay 2 nights and earn 1 free night. Upon checking out I inquired about the procedure to obtain the free night stay promotion. I was informed that it would be thru customer service.

1. On May 30, 2016 called customer service 888-770-6800 on hold for 7 minutes and was told by Rick that it would take 3 -5 business days. 2. On June 15, 2016 I called customer service (same #) on hold for 9 minutes and at 2:07 PM was told by John that we were definitely qualified for the free night promotion but stated he had to speak to my husband Edward due to the charge being on his Discover card. Ed was not home at the time. 3. On…

Exchanged rooms w/son to get non-smoking. Ours:333;David's:343. Room not ready by 5:30pm. Maid in room left cut toe nail; blue toothpaste: etc. on floor: white toothpaste in sink; red ? spill on toilet. Had to remind her re rice crumbs piled on rug! not received.

After 9pm 5/14 noticed no coffee cups & ask for coffee again. " Very understaffed. All rooms booked. Can't believe they had NO backup help. Rooms were mostly sold out by March.

We stayed in the Comfort Inn in Franklin, In on April 30 Saturday night. The first room we were put in was a no smoking room and reeked of smoke. The carpet was dirty was not swept, the fitted sheets did not fit the bed, the bathroom had toilet paper on the floor.

They have us a new room was better but we felt still not very clean still issues with the sheets and the shower curtain had black looked like mold on it. Staff member was strange had a big hole in her shirt did not look professional at all!!! Not a great experience.

00 was definitely not worth it. Not happy with that Comfort Inn.

I was charged $336 for smoking in a room when I do not smoke the lady was very rude and disrespectful I told her I don't smoke and she said they had video proof I asked for the proof and she hung up the phone i am very up set and never been treated so horrible when I booked the room it said smoking room so I told her maybe someone before me smoked and

she proceeds to yell at me and tell me they have proof I want my money back and this is unprofessional and wrong to get treated like I did.

The only real problem that we had was the breakfast. It was very skimpy. There was not much to choose from and what there was didn't look real pleasing to eat.

I recently had a workers comp hearing held at the local Comfort Inn. Imagine my surprise when the next day someone approached me about the hearing. They knew time place attorney etc. The only one who knew was my attorney and husband.

The person who approached me heard it from a coworker who's daughter works at the Comfort Inn and makes the arraignments for these hearings. If you do not have a policy on privacy in place maybe you could put one in place to avoid future customer complaints.

This is not the first time things have been told from this hotel but it is the first time I have been involved.

On a recent trip to the east coast, I reserved a room at a Comfort Inn in Trois Rivieres QC approx. 5 days prior to our overnight stay of July 29 2015. When I reserved I stated that I wanted a pet friendly room for 2 adults and 2 dogs. There appeared to be no problems and I was given a price of $109.99 plus taxes and at this time I did confirm that this was indeed the cost. This reservation was made directly with this hotel. When we arrived at the Comfort Inn after a long drive to register I was informed that there was a $25.00 charge for each dog for a total of $50.OO!

I was also informed that they only allow 1 dog per room but would make an exception--none of which was I informed at the time of reservation. With very little alternatives at this point in our trip we grudgingly accepted…