Comfort Suites

My sister and I attended a New Years Eve celebration at the Comfort Inn. The hotel offered a room for $100 special if you attended the party! Being safe, i thought that it would be a great idea to stay overnight!

we checked in around 4:30 / 5:00, went to our room not paying too much attention other than the musty smell. OK, we said a lot of hotels have an odor. When we got back after the party, I went to change and get ready for bed in the bathroom, oh my !!!!!!

The black mold around the tub was terrible and the vanity was so nicked and the drawer withe hair dryer was filled with hair > UGH. My bottom mattress was so stained and the only reason I seen it was because it had no cover over it.

The worst was the ice machine on the floor, if the board of health seen this they would've of…

On August 11th we checked into the comfort Inn and suites on Milan Rd in Sandusky Ohio. This four night trip was booked because our travel baseball team was here for a tournament and this was the hotel we were told to book with by our booking company.

To say I’m absolutely disgusted by this establishment is an understatement. As soon as we walked in the smell of mildew hit us. The staff was sort of helpful, checked us in but let me know that I was basically on my own to find a cart to carry in the many many bags we had with us, after I scoured both floors of this hotel I found one cart on the second floor.

I pushed it to an elevator that completely wreaked of urine and went to bring all our bags to the room. Our entire travel team was staying here so when I stated my disappointment it…

Comfort suites Gainesville Texas. This place was filthy, I am requesting a full refund attaching photos. Has no business being open to the public. Would not allow me to upload picture please contact me I would be happy to send them.

First they tried to scam us on the pricing of our hotel room. When a room block is made for 17 rooms and a price is given for each room that should be honored for all rooms and not have had to put up a fight.

Secondly when I called later on about the room the front desk lady put me on hold, hung up and then wouldn’t answer the phone after. My husband had to call from his cell and someone answered immediately.

Third, when we arrived the lady was very rude and kept complaining about the system. After running card she then took his card numbers saying it needed to be entered in manually. What a joke! We showed our bank account and that the charge had gone through.

In all the hotels we’ve stayed at over the years for our daughters comp this hotel had an issue and charged our card twice.…

I have stayed at this particular comfort suites 3 different times now and until now have had a great experience. I work for a sheet metal company out of Houston and we have a big job here in Hobbs were doing. It’s always been me and at least 2-3 guys.

This time however I was disgusted upon check-in. And believe it or not, your general manager was the main person in this ordeal. I walked in and said I had a reservation for the MainStay hotel connected to Comfort Suites. They asked for ID with no other conversation. The front desk attendant gave my ID to the GM - Amanda Garcia and she proceeded to do what she had to do. She then asked for an email which I said I didn’t have one at which point she said. I have to have an email! Very rudely. So I gave her a company email and waited for my…

Comfort Suites in Alexandria, la .....Old Boyce Road.Supervisor gave me address to her employee, they showed up at my house,looking for a key,I knew nothing, about.I never worked there in my life,I was curses at and disrespected,supervisor Shondreick did nothing about the employees,she sent to my home,I made 4 complaints to coorapte,corrupted, one did anything. My address was given out.

The location for designated smokers at your Pelham, Alabama needs to be reevaluated especially if person smokes cigars. I was sitting in pool area and was choking because of a cigar smoker by your entrance and in the pool area!

I most likely will never return to this location due to this policy. Your front desk was very unsympathetic.

I am following up on a Complaint I filed last week Case # 11430870 , I Am still inching from the Insects bite and have used almost a whole bottle of Witch Hazel , and will need more .

I booked a suite with jacuzzi tub for my 30th anniversary for my husband and I. While checking in, I was told our room was not ready yet. Check in was at 3pm and we checked in at 3:25. With no apology, we were asked to wait 15 minutes while they cleaned the room.

Once we were in the room, my husband noticed there was no jacuzzi. I called the front desk to inform them our room was wrong and the clerk stated there was nothing he could do, the jacuzzi suite was already booked for the weekend.

I told him I booked the suite on line and I have the confirmation email. Again he stated there was nothing he could do. My husband tried to put the bottle of wine we brought in the mini fridge and realized it was not working.

Luckily there was two in the room. I tried to turn on the TV but was unable…

com . the purpose of my trip was my Mother was very ill and i was called in because her condition had gotten worse. com

An extremely unprofessional receptionist at the Dulles plaza location. I waited for the airport shuttle for over an hour. It never came. When I called the receptionist he was argumentative and called me a liar. He must be reprimanded. Today is May 1, 2023. 22:00.

The manager at the Bastrop location is threatening to have us escorted off property by the law because of guest in another room who we happen to know The front desk lady Elizabeth horn couldn't even give us a valid reason why we have to leave

syated in billing comfort suites many of times you can check your log. A. service dog as we have many of times in this particular hotel in mind. A. certified he said i dont care what he is get the fuck out of here.

my wife was appalled by this and went to our room to get certified paper to show them nasima told her she dont want to see it and to get the fuck out of here now as she picked up phone and said she was calling the cops on us.

we have contacted our lawyers about this situation and was asked to review footage of confrontation on camera as it was on your security cameras good for sixty days of footage we will never stay there again and have posted it for everyone. you can contact me at 406-650-7397 thank you and sorry about your un professional employee so called manager and her…

Dear Comfort Suites,

I was given this email by one your staff due to the inability or maybe it's lack of their own knowledge or willingness to help resolve the issues I'm now having with a few things,,,,,

My name is Ryan Collier I booked a 2 night stay through the Choice Rewards Program for the 29th and 30th of January 2023 at the 6455 Old Denton Road, Fort Worth location. Since this is not my first time booking a room I understand that check in time in at 3pm, but that time is the earliest time that anyone can do so. I made special note when I booked my stay that I would be checking in to my room in the middle of the night because I work late hours... I booked my stay with Comfort Suites early in the AM of the 29th,, I came to check into my room at 4AM on the 30th, only after waiting…

I decided to book a room (237) to avoid driving over the mountain super early with wildlife for an all day training. Check in went smooth, room seemed fine. Around 10pm the unit above me stomped until 1am. I didn't call it in as that typically results in even louder behavior.

Then the entire night I kept hearing knocking on my door. I woke at 5:30am to use the restroom and saw the bill on the floor. I thought it very strange that they would knock on the door at the middle of the night.

Then at 6:00am, there was another knock on the door. Without thinking I opened the door and was met with a homeless girl with a look of shock on her face when she realized she had been knocking on the wrong door all night.

I then started the shower and waited five minutes, then eight minutes. I jumped in for…

I just recently around for 2 nights at this hothe 1st nighthe 1st night we did not have any hot water. A call front desk from the room and the receptionist was rude and told me that she will let maintenance know.

I went downstairs and requested to speak to a manager. The reception is told me there was no manager on site. I requested that she called a manager that I wanted to speak to one immediately. She calls someone on the phone and told the hot water heater wasn't heating up and they proceeded to tell me that I had to wait for maintenance to come Which was 2 hours later.

I asked for a corporate phone number and the reception is gave me a name and a phone number that did not work. This hotel did not try to assist me whatsoever and I cannot bathe the 1st night because we did not have…

So I called the hotel ahead of time to make sure the amenities that were offered online were all up and working. I specifically asked about the Wi-Fi and the pool. They said yes they do offer free Wi-Fi and the pool was up and running with no issues and no closures.

We had no issues with the pool. But upon returning to our room there was absolutely no Wi-Fi connection for any of my devices. I am a student in college and needed Wi-Fi connection. I specifically got this hotel room so I could take advantage of the free Wi-Fi to finish papers I needed to turn in.

Now I'm stuck in this room that I paid $100 for and they offered no Wi-Fi at all. I did go to the front desk to complain about the situation and find a solution. I was informed that the Wi-Fi has been messed up and they had someone…

I called in to get a refund on my travel arrangements. The website showed $105 per night and I was staying 3 nights. Total should have been no more than $350-400 for the trip. There was no total on the payment screen.

I looked all over and could not find a total. I thought maybe there were be a confirm screen with the total before it took my payment. The final charge was $535. This is not what I approved. I called in to get it refunded and agent, Kimjy Adriatico, refused to help and refused to get a supervisor or manager on the line.

I was on the chat with him for over an hour and he did not help. He actually left the chat and sent to another agent who sent it back to him. This is horrible customer service and I will not be staying at any of your facilities until this is taken care of.

i was charged for having my service dog while using this hotel!! Once it brought it to their attention, they promptly refunded my money only to take it out again! when i called back to ask why, they said my dog wasn't a service animal, and i had two dogs.

i informed them i only had one dog and she was properly trained. they told me they would speak to a manager. the next time i called they changed the story and said my dog was now to dirty! this went back and forth for ten days now.

i asked were handicap people required to bring vacuums? and do their own laundry? i thought this was a dog friendly hotel. i am a very clean person and even left with a made bed. i don't understand why they are targeting me and my service dog.

We stayed in the Comfort Suites in Battlefield Park Manassas VA on 11/16/22 for 1 night. My confirmation number was 37805933. This was the worst night of my life. We were relocating and had everything we owned with us in a trailer attached to our truck.

Upon checking in we asked the employees not once but THREE times if we can park where we did being we had an oversized vehicle. He said yes, just don't park near Dunkin Donuts. From the hotel parking lot there is not even a Dunkin Donuts in sight.

We also had my dog with us and were charged an extra $50 for him, why I don't know because my dog is cleaner than this hotel. This hotel is a dump, it smells like cigarette smoke even though all rooms are non smoking.

The foot traffic going in and out of here all night is RIDICULOUS! We were on…

On November 3, 2022, I made Reservations on the Comfort Inn in Pennhills Pa. I have stay there numerous time in the pass 15 years and it was always and neat.

However, on this date my room smelled bad and was very dirty, hair was all in the bathroom and old bar of soap. The towels smelled like feet. 00 plus $15 on something I knew nothing about. I believe I should get a refund or a night in a clean room

I drove 30 extra minutes to get to a hotel that had a pool that was open. m. on July 10th 2022 I am currently still checked in waiting on status. The first room I checked into it took 45 minutes to get someone in to get us another room because one of the beds were broken in the room.

They moved us to 109 from room 112. When we get everything unpacked and attempt to change the temperature in the room we find that the thermostat control turns to the right over and over and over without change of temperature there was no way of changing the temperature.

A clerk came in she agreed with me that the thermostat apparently did not work because it continued to turn over and over and over and never stopped the compressor never kicked on or off and offered us another room. The reason why we came to…

The Indian General Manager is racist against Black/African Americans He was rude and disrespectful toward me for no reason. DO NOT BOOK A ROOM OR PATRONIZE THIS BUSINESS. I PREVIOUSLY SPENT OVER $400 AT THE SHORT PUMP LOCATION. I complain of the lack of cleanliness in the suite and noise the first night and requested to move room a few hours upon check in.

I had to deal with guests next to me that were like rabbits all day everyday and night, if you know what I mean. He refused to change my room. He claim he was going to address both issues and never did.

On 7/5 I extended my stay at Comfort Inn websites. The rabbit guests were gone and extended by stay until 57/7 due to waiting on my home to be ready. I came after work and he would not allow the desk workers to updated my room key for 2…

My husband and I were charged 3 times for our room we were supposed to receive a credit because when we entered the hotel refrigerated didn't work we didn't have a shower curtain we were given another room that refrigerated didn't work the 3rd room we received the bed had food crumbs in it the room smell The microwave did not work we Bride Tried to speak W/ the manager Booke Tyner was rude She never acknowledged us Receptionist Maya at the desk helped us to us the 1st young lady is the one who charged us 3 times instead of giving us a credit This is still not resolved as we have one more night in this hotel comfort suites in Brunswick GA,I would like someone to call me back my number is 347 605-4198 This happened today 7/5/22 There's much more to say but

I really don't have enough space…

They overcharge me for two days

Just had a very interesting conversation with the African American gentleman who I believe is the cook in the kitchen here in Waco. Name unknown at the moment, however the event was captured via cell phone by a fellow colleague.

At approximately, 0615 hrs I was standing in line to get breakfast when the cook approached me in a very disrespectful and distasteful manner. Due to the fact, I didn’t realize that the utensils/tongs where to be use separately when handling the food.

His approach, was uncalled for, embarrassing and disrespectful “stop bruh, what are you doing bruh. There is a reason there is multiple spoons bruh. You are cross-contaminating my food”. Even though there was sausage links and sausage patties in one tray and eggs/potatoes in the other that was was already mixed…

22 plus $100 for a 1 night stay. This is an outrageous charge! I just spoke with "John" at the Comfort Inn, Port Charlotte, Fl. where I had stayed. He was of no help and quite arrogant. I had been hospitalized for the past few months, so am just getting this issue resolved now.

An aquaintenance had stayed the month of January 2022, and she and I had shared a room for a couple of nights in room #229. I need to know all details and specifics of this charge on my Mastercard, who signed for this room?

I would NEVER PAID THAT PRICE FOR ANY COMFORT INN. I have been communicating with my bank as this being a possible fraud case. "John", very uncooperative, refused to give mr any further information. I need to speak with complaint manager ASAP, to resolve this with my bank ASAP; and if I do not…

We stayed in Florence South Carolina my family and I were on a road trip that ended up being very long we didn’t get to check in till 2:30 AM in the morning and for some reason at 9:30 AM the very loud obnoxious housekeepers were banging on the doors like the police asking if we were leaving or staying mind you at 9:30 in the morning we were confused and

told them we’re leaving today but we’re not checking out until 11 o’clock check out time we close the door And tried to go back to sleep but the housekeepers continuously yelling back-and-forth to each other playing loud music swearing we didn’t get any sleep then again they barged in our room at 11 AM not even knocking and we told them we called the front desk and we are doing a late check out at 12 o’clock to try to get some more sleep…

We stayed at Comfort Suites at 12865 Highway 56 North, Clinton , SC 29325 On 10/15 to 10/16. I had reported this to the clerk on duty and then again at check out. The lady at check out seemed concerned and said she would report to her GM.

However, we never heard anything back. We did not have a remote for the TV and there was no shower curtain so we could not take a shower or watch any TV. I had never stayed at one of these motels and will probably not ever do so again.

No follow up on this was ever taken. Very bad service. Room was listed under James Huxford room #103 account #782035172.

When ever traveling we make it a point to visit Comfort Suites, they are the cleanest and most accommodating. On vacation we traveled extra miles just to stay to stay at a Comfort Suites at 4202 Franklin Common Court, Franklin Tn. When entering the Bldg.

we found the attending front Desk Employee sleeping on the sofa in the Lobby. When checking in he had given us the wrong room. When making the change, we found him to be very rude. When entering our room we found it very musky smelling, everything was damp, along with spiders in the shower.

When lying on the bed the pillows smelled like mildew. We stayed because it was so late and we were so tired. We slept in our clothes just because. We could not beleive this was a Comfort Inn, a disgrace to the Hotel line.

When leaving the next…

I was billed incorrectly on September 11-12. I have contacted the manager who says it had to be sent to corporate to correct even though I was told at checkout they knew it was messed up and the manager was off site and would fix it when she got back.

As of today I have not had this resolved. 70 where housekeeping made an error and charged me for not checking out when I had paid for 2 nights and they realized they made a mistake.

my room was nasty people was very rude my beeding was not changed dust ever where the maids where very rude...i ask for another towel an a young lady by the name destiny told me i could not have another towel unless i pay for it she would nt give me my supplys for my rm.the bathtub had black hairs all in besides the soap scum.....IT WAS THE WORST DAY IN NIGHT IVE EVER HAD I WILL NOT BE GOING BACK NORE WILL MY COMPANYS.BY THE WAY DO YALL EVEN DO BACKGROUND CHECKS ON YOUR EMPLOYEES?

This place is nasty . I used to work there and they have rooms covered in blood from fights and don’t have them cleaned by a hazmat company they just have the maids do it. Leave blood all over the mattress and just cover it with sheets. Same with urine.

Mattress covered in urine and they don’t even clean it just cover it . Rooms with COVID positive people in it don’t even get sanatize . Ice machines are completely full of mold . Serve eggs that are green and out of date !

Won’t fix the exaust fans so no room has exaust . Hallways have no a/c and are scalding hot . A/c units are covered in mold inside . Place is completely in inhabit able and should be shut down .

This is comfort suits in Palm Bay Florida on malabar road right off I-95.

Hello , My name is Shane. My girlfriend and I are staying at the Comfort Suites in the Villages. 1202 Avenida Central, Lady Lake, FL 32159. We have been her for 3 nights and all was good until today when one of the staff members started his shift.

I was in the lobby on my phone when he comes up to me and demands my name and room number. After a few words I give him the information he so badly needed. Well after he sees me bring a few more of my personal belongings he phones the room and says we have to leave. I was shocked.

I said excuse me . He said that my girlfriend and I have to leave. Well apparently my girlfriend had rented a room here for a friend of hers in the past. My girlfriend didn't stay here but had the room in her name.

They said that the room sheets had been damaged when…

The first room is booked in 226 was not clean tooth paste all over the bathroom and the floor was sticky leading into the bathroom. My other room 110 has never been vacuum there was paper on the floor and no trashcan liners..

I was moved to room 108 where my pillows have been propped back and have wine stains on them. My bathroom was unclean in that room also. And the representative at the front Desk was not there in the evening for 15 minutes.

My daughter does have pictures of what I’m talking about then I will send later. I want to enjoy Noah’s Ark encounter not knowing my hotel was one.

No breakfast buffet advertised online, get to my room no tows, go to front desk to get some to take a shower front desk gal was rude told us to come back she was by herself. I should only half to pay you half my hotel bill since I'm getting half the services!!

2 other ladies are complaining, 1 no towels and dirty bedding. This hotel is one of the worst I've stayed at. Another lady down at desk had use bedding with hair on it. GROSS

I am writing in references to my recent reservation at Comfort Suites in Batesville, AR. I was treated so rude and disrespectful by the front desk personnel that I had to find somewhere else to stay and because of that I am requesting a full refund of my one night stay.

I am travel nursing working night shifts at the local hospital and I booked this hotel for 2 nights last week (7/8-7/10) through Priceline. The hotel was clean and nice however the front desk staff was unfriendly. When I checked in I was told there would be a hot grab and go breakfast, however when I got off work the next morning and stopped to get one, I was given a brown bag with an 8oz water, a small muffin and an orange.

I had to go to a local restaurant to get breakfast for myself and daughter. On the morning of check…

My husband had a service dog to alert him before a seizure. We were charged an additional fee ($300) for having the service dog. We were never informed of this. Everyone I have contacted has been unwilling to help. It’s illegal to charge a fee for service animals and If nobody is willing to help then I will contact news stations to let everyone know the discrimination!

My family and I are staying at the Comforts Inn. Levittown Puerto Rico and this has been a horrible experience. We walked into our room being filled with water due to the air conditioner dripping water. I asked for housekeeping to come twice to the room after our third night for full housekeeping and housekeeping never came.

I called the frontdesk and nothing happened. This has been horrible and bad service.

1. Someone was knocking loudly on an adjust room door constantly over a 5-8 min span. I picked up phone in our room to contact front desk to complain, the phone had no dial tone to call. That is a safety issue what if a fire had occurred? 2.

The mattress was so bad when you would turn over your body rolled to outside edge mattress worn out. 3. The shower was broken so we couldn’t clean up and shampoo our hair in the morning! 4. I complained next morning to desk clerk, she told me the manager would call me next day I am still waiting and no call yet. 5.

I could not get a receipt from front desk, they were out of ink in the printer. I have always been very satisfied with my stay at Comfort Inn or Suites. I prefer your hotels to others, until this nightmare this weekend.

I hope who…

Hello I've spoken with the Manager Kiran there at this hotel on 8731 Hwy 151, in San Antonio, Texas 78245. He was very rude and didn't want to listen to me about the compliant. All because I had family there and I guess they made a complaint.

We did go to the emergency room. My son and I had irritated eyes and migraines along with vomiting and he had diarrhea do the extreme of the chlorine in the pool on top of that knats and dust mites in our beds.

I went to tell front desk they told me that they had spray. ap to resolve this issue. Thank you.

I have stayed at numerous other Comfort Suites in different cities and I had wonderful experiences. Those locations were extremely clean and friendly. My stay at the Comfort Suites located at 2945 Lawrenceville Suwanee Rd Unit A Suwanee,GA 30024 was awful.

The facility was dirty and not well kept.

Additionally the room had extremely outdated appliances as well as a dirty and non vacuumed floor. The bed spread was stained. I did feel comfortable sleeping in the bed I literally slept in a chair. I booked this hotel for a business trip based off m previous experiences but I will never book Comfort Suites again.

There was a used panty liner in my room when I first arrived causing me to switch rooms. I was moved to another room with little to no apology and the new room was not clean either. I also had weed smell in my room for most of my stay.

I was left to sleep in my car a few blocks from the hotel that was holding funds amounting to 2 nights stays plus 3 nights of incidentals and I never reserved nor stated a single night at the hotel. I went In to the hotel to book a room for the night using my Choice rewards.

I was having difficulties with the website. I explained I wanted to use points, she asked how many people, how many nights (1, 1) then asked for my card and ID. She took them and then handed me the paper agreeing to Rate/no pets/no smoking.

I did not sign because I said I was paying with points. She said she didn’t know how to do points so she had given me a 10% discount. I told her to refund my card and I would handle it some other way.

She called her manager who told her how to do the cancellation and she handed…

I just wanted to say that the staff was very very rude and there was no breakfast it was a couple of muffins but the staff was very very rude I tried to make reservations in the girl hung up on me So it made our vacation it put back our vacation two or three hours because we didn’t want to leave until we had reservations then something happened to our receipt so we cannot get our deposit back hundred dollar deposit don’t stay here whatever you do

I'm a choice member My room was canceled while I was driving to this location from another state. I drove 7 hours with my five kids to arrive and manager telling me my CC declined. I explained I was paying with my bank.

card and marked PAY AT CHECK IN She said the room was canceled. She tried calling I explained I called three days ago to let them know I was not sure how long it would take to get there but I bring my five grandkids in once a month for their parents to see them.

I joined choice members to stay in the same hotel each month. I was driving but had no missed calls from hotel. She informed me she can run my card 24 hours prior to arrival even if lists pay at check in.

I said well I was driving cut me off said I sent you email. I don't check it when driving and the…

I am contacting you because I recently experienced a problem (yesterday) at the Comfort Inn and Suites in Starksville, MS (Room 206). I was part of the accreditation team for MSU. Up until yesterday morning, everyone was pleasant and I was happy with the accommodations. However, yesterday morning they mopped the tile floor in the front lobby. I slipped and fell on the tile floor. I was hurt and on the floor. My colleagues had to help me get up. No one came over from the front desk to see if I was ok or to help me up. There was no incident report. I am hurt and going to the doctor today. I an faculty at a university and have insurance but that is not my point.

There was no incident report for my fall. I am hurt. I would not have to go to the doctor if I hadn't fallen on the wet floor at…

I and my husband and mother loved staying at that Comfort Inn in Portland, me and my husband took our bags up to the room to put our bags away. and I checked the room as I all ways do, when I stay at a hotel.

at the head of the bed was some under ware, and bed skirt had spots on it we called the front desk and the Manager and house keeper came up, and the owner came up, the house keeper got mad and said she cleaned the room they then ask us would we step out so that the house keeper could clean the room, we left and

came back and wanted to turn on the heat, the heat did not work, can we be moved to another room they did, they did and moved us from room 323 to room 321, we tried to charge our phone the port to charge our phone did not work, food was not good, apple juice and orange juice…

This email was sent to the General Manager of the Comfort Inn & Suites BWI Airport (Baltimore, MD) Mr. Imran Shah.

Good afternoon Mr. Shah,

I would like to share with you the details of my stay at the Comfort Inn from October 4 to October 6. I am a frequent traveler and stayed in Comfort Inn many times in different cities. I always choose the Comfort Inn for its clean rooms, delicious breakfast and amazing customer service. Never before I had issues like during this stay. We arrived around noon and had a very long day ahead of us. Normally, we check-in and get a couple of hours rest before going to the venue by 2 pm. Not this time. Receptionists said that check-in is at 3 pm and they have no rooms available. My friends and I had to change into the business attire in one of the Ladies…

I reserved 2 rooms at comfort suites in florence alabama for 9/27/19. m. The hotel staff called me a little after 3:00 and told me they had to cancel my room because they didn't allow parties at the hotel and they were busy and full.

The hotel manager assumed I was having a party when I told him that my family was a group of 8 to 10 people and that would be at least 4 kids to a room and that they would be swimming in the pool as well. (What are the double beds for)???

He talked to me very rude and kept asking me questions about who was coming with me and who was staying in my room. I HAVE NEVER been questioned by any hotel I have ever stayed at. I dont understand how this establishment can cancel a room for someone when I didnt cause any problems to begin with.

I asked the manager over…