Comfort Suites

Recently my husband and I traveled to the Syracuse area for a friends wedding. After a 4 hour drive and a long work day we were ready to get into our room and get settled in for the evening. Upon arrival to the hotel we went to the front desk to check in.

The employee's at the front desk were friendly and began the process of looking up our reservation. This is the point where things went downhill. One of the girls informed us that there was no reservation under our name and that they were booked for the evening except for a $300/night suite.

I advised the girl that the reservation was made on July 12 in the morning, and made in conjunction with the block of rooms that were set up for this specific wedding. She stated she would speak to the manager to see if they could put us up in the…

I am so incredibly disappointed with this hotel. This hotel was the only hiccup I had with our wedding. I was so stressed and anxious ever since the beginning when people started booking rooms in our wedding block.

We had guests calling to book in our block and were told the block was full when it most definitely was not. Other times people were told the WHOLE hotel was booked out when it also definitely was not. The sales department manager defaulted to “oh its someone new at the desk” any time we had an issue. What happened to training employees before having them work?!

This was just the beginning. Fast forward to wedding weekend here is what we all encountered (get comfortable because this is long and ridiculous):

-cancelled guests rooms they should not have and they blamed my…

I had reservations August 9-12 had to cut my anniversary trip short do to bedbugs.add pictures when I can talk to someone

I stayed at the comfort inn & suites in Conyers Georgia. The first night there we saw bugs but tried to overlook them and make the best of a bad situation. The next day we saw the bugs again, googled them, and confirmed that they were bedbugs.

I told the staff at the front desk. Their response was IF my allegations were proven to be true, I would be compensated for my hotel stay. That night we saw the bugs again so I told the front staff again.

Their response was the same. At that time I immediately went to my room and took pictures of the bug on the wall along with the welcome hotel packet right beside the bug for proof of where I was actually taking the picture.

The staff didn't wish to see the pictures. At check out I reminded them of the bedbugs and offered the pictures again. They…

This was the worst hotel I have ever stayed at. Leo the afternoon manager has the worst customer service and doesn't know how to talk to customers. I arrived to my hotel room on Friday August 2nd and the bed was messy, no towels, and no shampoo!

We went out the next day and got back in the afternoon and the room was never cleaned so I told Leo and he stated housekeeping was gone for the day. So the room was not cleaned so I took out my own garbage and took out my towels and had to get clean ones.

I asked Leo if he could do anything for me and he stated he didn't have to do a dam thing! Very rude and a terrible staff so I called his GM Maria and she stated Housekeeping leaves at 3 so the room wasn't cleaned.

I would never ever go there again because the service was horrible and a very…

While traveling home to Florida we made a phone reservation at the Comfort Suites in Kingsland, GA for one night, July 4 2019, room 313. Upon arrival we checked into our room and after a period of time found several issues with the room and facility: (1) After exiting the elevator on the 3rd floor the carpet was heavily stained throughout the whole hallway; (2) In our room there was a large hole in the wall between the bath tub and

the bathroom door frame; (3) There was smoke damage under the sink (probably from a plumbing repair); (4) The shower head was barely functional - that is more water came out of the tub faucet than the shower head even with the diverter lever in the shower position; (5) The A/C unit was excessively noisy - being a hot day and night turning off the A/C was not a…

My wife, two daughters & I had stayed at comfort suites in Ontario, Ca on july 23-24th 2019. 3333 shelby ln, Ontario, Ca. I'd like to share my families experience with you. We arrived to a very nice, remodeled room. #302.

We started unwinding, as we came from las vegas & booked this room in advance bc we normally stay at Comfort inns whenever we can. We changed and went downstairs to enjoy the pool amenity. Unfortunately the jacuzzi was down.

But my daughters were still jazzed about the pool. We get to the gate & I noticed the workers that were remodeling the hotel, 5 men in their 20's, drinking bottled Corona's smoking cigarettes blasting mariachi music on a blue tooth device.

They were using explicit language so we opted to stay in our room. We went back up to my daughters disappointment…

this past week sayed at comfort inn , rt 3, Plattsburg ny. Staying in town x 2 nights and then addiional 3 on a return trip. Did not make a reservation d/t need for flexability in my stay, so I was requesting a nightly rate.

Got to my room at 8pm, no hot water, a call to the desk resulted in a clerk stating she would "let the manager know" by ten pm we still had no water, a request to speak to the manager, or have jim call the room was meet with "i'll let him know" this was all before 10pm, at 10:10 pm the desk stated they were aware of the no hot water but the "manager" had just left for the night, at about 10:20 we finally had hoy water. com

A couple of weeks ago I got on the Internet and looked up Comfort Inn in Jackson, Ms. I called the number and booked a room for July 12th. When we got to Jackson I went to a Comfort Inn hotel located on Briarwood Drive and was told that I had booked a room at another of the Comfort Inn hotel (the one located on Greeway Drive). When we got there we learned that the hotel was no longer a Comfort Inn but was now a Quality Inn. (The date of our stay was July 12, 2019).

Well, we were extremely tired and on the outside and in the lobby the hotel looked alright and since I had already given Comfort Inn my credit card number we decided to go ahead and stay there even though we had never had any experience with Quality Inn.

When we entered the room I was hesitant. There was just something…

1 star because zero is not an option. Choice brand has become the worst places to stay. Hotels are not clean, they are understaffed and employee do not know how to do there job. I am done staying that Choice hotels.

Good evening yes I was charged extra $50 for damage fees that was supposed to take off the car the next day I opened my bank account on charge the same amount of money for two nights at I only stated for 1 I'm doing all the legwork to clear my bank account up no one is offered not one thing to make it right thank you for your cooperation

We spent a TERRIBLE weekend at the Comfort Suites West Chester Exton! The main problem was that the room they gave us (#418) had a very slow draining toilet for all four of us. The desk clerk assured us that was because it was check-in time and everyone was taking a shower.. wha??!!

Since it didn't improve after an hour (I didn't think it would) we asked for a plunger. The desk clerk showed up with one, worked on the toilet for awhile and said it was still slow but should be OK.

He offered us the chance to move to the same room one floor below but we were all moved in and since the toilet worked "but it was still slow and should be OK) we stayed in the room. That was a mistake since it filled to overflowing in the middle of the night and I went down to the desk to get a key to a room on…

We spent a TERRIBLE weekend at the Comfort Suites West Chester Exton! The main problem was that the room they gave us (#418) had a very slow draining toilet for all four of us. The desk clerk assured us that was because it was check-in time and everyone was taking a shower.. wha??!!

Since it didn't improve after an hour (I didn't think it would) we asked for a plunger. The desk clerk showed up with one, worked on the toilet for awhile and said it was still slow but should be OK.

He offered us the chance to move to the same room one floor below but we were all moved in and since the toilet worked "but it was still slow and should be OK) we stayed in the room. That was a mistake since it filled to overflowing in the middle of the night and I went down to the desk to get a key to a room on…

We spent a TERRIBLE weekend at the Comfort Suites West Chester Exton! The main problem was that the room they gave us (#418) had a very slow draining toilet for all four of us. The desk clerk assured us that was because it was check-in time and everyone was taking a shower.. wha??!!

Since it didn't improve after an hour (I didn't think it would) we asked for a plunger. The desk clerk showed up with one, worked on the toilet for awhile and said it was still slow but should be OK.

He offered us the chance to move to the same room one floor below but we were all moved in and since the toilet worked "but it was still slow and should be OK) we stayed in the room. That was a mistake since it filled to overflowing in the middle of the night and I went down to the desk to get a key to a room on…

I booked for 4 night starting 7/1 and they charge my credit card $344.50 when I checked in I said to front desk, I may check out earlier than 4 nights, they said, no problem we will credit you the nights that you did not stay, I checked out before 11:00 AM on 7/3 and handed the key the front desk lady and she gave me receipt showing credit of $190.18 when I checked my credit card, not only I did not received credit I saw two pending charges of $95.09 in addition of $344.50 I need this problem resolved immediately and I expect an incentive for causing me aggravation and inconvenience

David Sheikhzadeh account number on my bill 660433485

June 29, 2019

To: Mr. Stephen P. Joyce CEO Choice Hotels.

Hello. I Pray you and your Family are well. My Name is Mr. Erech Christ Nimrod. From June 1, 2019 to June 20, 2019 I was staying at the Comfort Inn & Suites located at 475 Mark St. Henderson, NV 89014. 702-387-6500. The general manager is Monica Abrahms.

That Comfort Inn in Henderson NV is being renovated, new carpet in the hallways, painting, etc. On June 18 the 1st floor was being renovated and My suite was #131. On June 19, 2019, I woke up with a terrible stomach ache, dizziness, fatigue, etc., which I still have. I looked outside at the Hallway and there was immense thick toxic dust from the carpet renovation in the air!!! And the hallway carpet was only half finished!!! That toxic dust came into My room overnight while I was…

We recently stayed at your Grove City Ohio hotel for a 8U baseball tournament. We probably had 14 or 15 rooms for the weekend stay. On Friday several people were gathered in the lobby room including people from other teams.

People were talking and playing cards. No loud music or loud voices. Your hotel clerk called the police and made everyone leave the lobby before 10 at night. If this is how you chose to treat guests we will not use your hotel next year if our team is invited to the state championships.

(one of the parents) He explained that we were not breaking any laws to your hotel clerk but she just wanted everyone to vacate. We have been to several other hotel chains this baseball season and have not had any issues and treated this terrible.

What can you do for us to change our…

The lady at your front desk check in refused to check us in early for the additional fees and was super rude and unprofessional when we arrived at noon for our reservation which was booked in through Priceline. I will no longer stay in this hotel if the same person works here. I was at 455 west baseline location in city of mesa az.

000$ in the last 3 1/2 years staying at two choice hotels locations with myself and my disabled mom. We have been here at the Confort Inn Omaha Ne. 7007 Grover st. since November. Now I have been told that management will refuse to give me the numbers of the franchise owners to tell them how we have been treated.

So what do I do, how do I get the franchise number or do I call the CEO back. Again we were never once told that our stay would be in jeopardy because of the CWS. Thanks again, Natalie Barrientos

I AM having a terrible time at Comfort Inn located at 475 Mark St Henderson, NV 89014. 702-387-6500. \I AM having a terrible time at Comfort Inn located at 475 Mark St Henderson, NV 89014. 702-387-6500. The General Manager is very unprofessional.

We reserved a Suite for 28 days on the top floor to be away from the noise of parking cars with loud engines, plus on the top floor there is no one making noise above Us. June 1, 2019 was the arrival date.

The very next day I had to move to the first floor due to renovation. I AM under doctor's care due to back and neck pain and a non-displaced right femoral neck fracture. Therefore moving again so soon was painful.

I should have been told when I Checked in that renovation would be done on the 4th floor…

882). 23. One room was for us and the other for friends, as we will be traveling to Alaska on August 27th. Originally our flight was scheduled for 6:00 am so we needed to spend the night near the airport.

Recently, Delta changed our flight to 2:00 pm. As a result, we do not need to stay at the hotel. com immediately, and they said that it would be up to manager at the hotel whether they would issue a refund.

After, at least three attempt to speak to the manager at the Comfort Suites Orlando Airport, I have had no response to this matter. We find that your companies disregard for customers very upsetting. I am sure that, this location, by the airport will have no trouble booking those two rooms.

We do expect a fair resolution of this matter.

The dirtiest hotel I have ever stayed at. Needs updating ASAP! My husband is a choice select program and we were horrified of the conditions at this hotel. No in on the floor hallways entry windows to hotel you can’t see through them. Elevator is filthy.

Our room has paint here and there that they didn’t even bother to match bathroom has had the same crud in the corners for the last 2 days. Went to get some milk at 730 am there was none.

Overall this hotel should not be open. The outside has garbage weeds everywhere. We will no longer be using any hotels from your company.

My sister me and a friend had a 3 day holiday in Lakes Entrance Vic at The Comfort Inn The Chinese couple running it the lady was nice but the man was rude I had 2 mornings I didn’t pay for breakfast cause I had my own gluten free bread which I toasted there the lady said that was ok the last morning we went into breakfast I told the man I had my own gluten free bread I didn’t pay so

he told my sister you pay now very rudely so she paid for herself anyway on our way out I was told to pay for the continental breakfast I said I didn’t eat anything I had my own gluten free bread he said you pay to eat breakfast I said I didn’t eat anything and I wasn’t paying then he said I take it from your credit card then he was rude so I paid for a breakfast I didn’t have cause the room was booked with…

I stayed a the property for 3 days and my bed was never made. I was never informed when I checked in that I would have to request service . My stay was from 4/11-4/14 this was my first experience with Comfort Inn and due to they honored my AAA this is why I stayed but I will not ever again nor give the information to my Alumni's to stay at this hotel.

I was there for the weekend for Alumni reunion . When I checked out 4/14/19 i informed that manager there that my bed was never made she then contacted another employee to get the maid that was on duty to ask her why the bed wasn't made.

Make a long story short I felt as if the made and the other employee were trying to double team me in being confronted and the manger stood there and did nothing while being disrespected by the maid that…

last night we were in room 409 around 1 am my wife heard the door slam next to our room 411 the people were so loud with music , sex screaming my wife thought the women was getting raped. this went on for three hours I could not get anyone to answer your desk phone .

it got quite only when we heard someone go to there door and ask them to stop this was another guest when we checked out we told the girl at the desk what had went on last night she thought it was funny and said we should have called the manager we are in our late 60s, my wife was so upset no sleep , fear , we have for years always stayed in comfort suites bad way to end a vacation

Filthy moldy walls,floors, curtains and a wet rug throughout the room, look at those curtains , loaded with dust and mold

Comfort Suites Airport on Meridian, Oklahoma City 1100 South Meridian Avenue, Oklahoma City, OK, 73108 This was very disappointing for a Comfort Inn. We had to wait for a room because our "assigned" room wasn't ready yet, even though someone walked in, asked if there was a room, and was assigned a room.

I asked if we could take a room that was ready instead of our assigned room but the girl said we would have to wait. When we did get the room, the entry way floor was very dirty, the bathroom had hairs in the shower, and there were pieces of a granola bar on the back of the sofa and crumbs all over it.

There was no remote for the tv. We had to hurry to dress for a wedding so didn't have time to ask for someone to clean. When we returned late at night, our keys had been deactivated. It…

March 9,2019 there where no towels because dryer was broken , therefore the sheets had to be unclean at Comfort Inn located in the Stone Creek Mall Atlanta Ga., some guest had to buy towels in mall.

First of all, I have stayed at several Comfort Suite Hotels in the past with no problem.

However, I did I stay at a Comfort Suites hotel in Damascus, Alabama and discovered there were bed bugs, and they refunded me my money and assured me that everything was going to be taken care of after speaking to a manager and having them to exterminate the hotel. I understand that each hotel is different so I was willing to give Comfort Suites another try after that event was a while ago.

However, when I entered Comfort Suites in Waldorf on February 8, 2019. Upon entry the hotel floors were dirty and the whole hotel doors and windows needed a good cleaning. However, when my husband and I went to the 2nd floor where my room was, the smell in the hall was awful. Upon entrance to the room, the…

My husband I stayed at the Comfort Suites located at 14525 Gideon Drive, Woodbridge, Va. 22192. The original reservation was from October 8 thru October 11, 2018. We were attending the Vietnam Veterans Reunion that was held at that location that week. However, we had to depart one day earlier due to a hurricane that was headed to our home state of North Carolina. Our departure date was October 10, 2018. I have made numerous attempts to obtain a refund of $102.83 which is due because of the early departure. This breakdown is as follows: Room Charge $91.00 State Tax 5.46 Occupancy Tax 6.37

The problem seems to be that we paid in cash instead of a credit card. However, according to persons that I have spoken to at that location, no one knows how to process a refund. Can a check not be issued…

The management at comfort suites in lavista ne is the worst I've ever seen in my 30 years of staying in hotels the GM Toni and assistant GM Stacy Gass have major drug problems I've witnessed several deals go on and

also assistant GM Gass close pool and was witnessed skinny dipping and having sex with boyfriend's and guests in pool and hot tub during business hrs with nothing to say but I run this bitch and do wat I want well they need better people and staff because drug deals go on costantly and I won't even travel with my Kidd's wen in town or stay there any more

I had a reservation at the Comfort Suites in New Bern, NC for a business trip on 12/6/18. When I arrived, there were people hanging around outside. I felt uncomfortable and proceeded to cancel my room. I was told I would not be charged. But, then received a call back that I would be charged. Later I found that my account had already at 4:25 a.m. before the actual check-in time. I am requested a refund due to the condition of the hotel.

Thank you, Amanda Byrd

Hello, my name is Calenthia Isaac.

I had a horrible experience with the General Manager at a location in Arlington, Texas. His name is Paul Peraino. He was rude, loud, disrespectful and in my opinion, GM's should reflect much better customer service.

I host a quarterly event called Youth on the Move. It is designed to inspire youth to become successful, thinking, working, productive adults. I hosted my first one at the Comfort Suites in Arlington, Texas (off of Road to Six Flags Drive). Dawn Brooks was handling my account at that time. She made a big mistake and mixed up our dates, causing my guests and I to have to clean an unprepared room, all while guests were coming in at the same time. The experience was very inconvenient, but Miss Dawn saw to it that she accommodated us for our…

Hi we stayed at the comfort suites fort Lauderdale Airport South

On Friday November 16-17 on arving at the airport we had the hotel shuttle to pick us up. The driver picked us up when he started driving he was talking on his cell phone there was no hands free. My husband asked him to not talk on his phone while he had passenger in the van the driver started yelling and saying he was talking to front desk. My husband said then you need to have hands free. He just kept yelling he need to talk to them. Then he started yelling that we only talked to him because we were raceses against him we said it had nothing against color it was the safety of the passenge. We get to the hotel and asked to talk to the manager and tell him what happened he tells us he needed to talk to him. We asked him then…

I stayed two nights, Nov 27 and 28, and i was in a Jacuzzi suite 114 for which I paid cash. I also provided my I'd and $100 deposit, when I tried to get my deposit back the girl at the front said some guy checked me out and got my deposit.

She was very rude and unprofessional. I plan to report to the better business bureau if this can't be straightened out asap. Nobody was authorized at all and they made no attempt to contact me. Jacklyn gilmore

We stated at the aforementioned hotel and my 80 year old mother was besieged by what I am assuming are bedbugs or chiggers. She was bitten about the face, arms and hands. 45 off our $400 bill. I feel that we should have only paid for three of the six nights because it started on Wednesday and we through that maybe it was a reaction, but no, Thursday it got worse and

then on Friday night we asked to be moved and the lady (night desk personnel) let us move rooms. That morning the front desk lady was horrible and only stated "oh sorry" since we had a plane to catch I couldn't press the issue and she gave 10% off of one night or something asinine as that.

My mother was miserable and had to fly home bitten and swollen. I would like a resolution. I feel very strongly about this and will…

No phone in room. No information on restaurants, no clock in room, no tv listing in room, NO TOILET PAPER HOLDER, stale cereal at breakfast. The room was clean and comfortable for resting.

The General manager at this location accused me of stealing 48 rolls of toilet paper and walked into my room when I had the door ajar without first knocking or stating who she was. She opened the door and started coming in, then after she was in the room said " Housekeeping ".

I and my sister were standing on the other side of the door getting ready to walk out and look for housekeepers to ask them to come get our dirty towels. She never stated who she was she immediately claimed she was helping housekeepers, so I asked her if she could take our dirty towels, but she kept picking up and dropping the towels in front of the door and moving further into my room looking all over my room.

Then said her inventory shows I had used 48 rolls of toilet paper since I arrived on 11/5/2018. She barged…

Every time I stay at this hotel I was talked to rude and handle rude and always had a problem I had to stay at your Comfort Inn Suites in Red Oak Texas because of my mom's death and every day I stayed there was a problem and my daughter has bed bug bites she can't even go to daycare because her eyes swollen shut and they did not want to conversate me and

nothing and the manager of the property was very rude so I need to get in contact with a corporate place because I am very close to making this a legal issue

We stayed at a Comfort Inn in Cleveland, Tennessee. 107 interstate drive NW. 37312 It was horrible. There had been a water leak on the ceiling above the bed and there was black mold on the ceiling. I do hope something is done since this is a major health concern. It was room 113.

We were informed there were no other rooms.

Stayed at 1234 Omniplex in Cincinatti, Ohio for 2 nights Nov. 2 & 3 2018. Had 1 bite mark on shoulder when we left on Nov 4th. Today I now have 30 bites on my arms, hands, & shoulders that have appeared & itch terrilble.

I’m sure there were bed bugs. I killed 2 bugs & 2 spiders on 2nd night but did not realize they were in the bed. Room # 417.

On Tuesday, October 23, I sent Jay Patel, hotel manager, the following text message for which I did not receive a reply: "Jay Patel, we have spoken with family, friends, and coworkers for the past 3 days since the incident on Saturday. They too were stunned at how we were mistreated.

You tried to call me twice without leaving a message. When returned your call after arriving home, you were more interested in telling me that you finally found the reservation I made on August 22nd and how the error "may" have occurred than in apologizing.

We still feel disrespected and unheard. " You asked me to consider returning. We don't feel comfortable with Rachel working there. Too, you should have offered a discount or free night stay. Rachel embarrassed us in front of customers and then lied about…

We have been Choices Gold Star members since 2014 and have stayed in dozens of Comfort Inn/Suites all over the country. We were dissatisfied with the room of our latest visit. We were given an alternative room one floor up due to the keys not working to our door.

Once inside we found two beds, one of which was very obvious it had been slept in as the pillows and sheets were crumpled and the bed was not made neatly. A used towel was hanging behind the bathroom door.

I have attached three photos.

plumbing for shower falling off the wall..screws loose..no hot water...no gripping on tub bottom..very slippery..10-4-18--rm229 spoke with owner and could not rectify situation now as maintenance man was in jail...really!! a/c controls did not work on the wall or on unit..had an odor..would not stay or recommend ever...

Reservations were made in June for July. Cancelled in June but the manager continues to refuse credit to my credit card. 90 and with this experience Comfort Suites will no longer be my first choice. The charge is still in dispute and I certainly would appreciate your help in this matter.

So I went to the airport as I was told and wait in zone 1when the driver arrived after I been waiting on him a hour he told me he don't go to the hotel who they partner with and told me to get off he was very rude and that's not they way u treat customers I have worked with WALMART as a manager for 10 years and it's no way I will allow any of my associate to speak to some one in that matter I am very upset about this I will need to speak to someone on about this woke who works for your company something needs to be done about this I will be calling to speak to some one

Why did u double bill me for a stay at comfort suites in Sumter on 9/3? $11£ for the room. $162 for a deposit. Then another $272 for both. Wth? Had i known that i would've went to one of your competitors.

Never had this done to me before!

As advertised you offer free parking yet your nashville location charged me 40 dollars for my uhaul truck and car trailer which i emphisized as being nessecary prior to my reservation, the sink fauct leaked so bad i could not even use it.definatly a low guality experience, but what do you care you already have my money.

On a planned visit to Fargo, ND,I tried calling the local desk of Comfort Suites in Fargo, ND and received Expedia on several tries, so I booked a stay for my sister and her daughter, a friend, my daughter and her children and myself. We were all staying at different times so I booked each group separately.

My sister and her daughter for Aug. 2-5, the friend on the same days, my daughter for only Aug. 2 and myself for Aug. 2-6. On arrival at the Fargo Comfort Suites, I said to the desk clerk that I would be canceling Aug.

6, that I had added to my stay originally and wanted to book only for Aug. 2-5, since our plans had changed. The desk mgmt. informed me that having booked with Expedia, they could not makes any changes, only Expedia could since they had the credit number etc.

Now I'm…

Hello normally we stay at a choice hotel w/o issue however we were not told of the construction that is going on nor the fact we will have no water tomorrow. We have had to use different entrances to enter the building.

No warning what so ever we have a dirty elevator dust and workers everywhere there are no rugs only con create damaged floors . I am very disappointed to say the least I have allergies and asthma and believe me it’s been no picnic here.

Please respond with a solution to this issue we are in Nashville TN Elm Hill Pike very disappointed .