Comfort Suites

Hello normally we stay at a choice hotel w/o issue however we were not told of the construction that is going on nor the fact we will have no water tomorrow. We have had to use different entrances to enter the building.

No warning what so ever we have a dirty elevator dust and workers everywhere there are no rugs only con create damaged floors . I am very disappointed to say the least I have allergies and asthma and believe me it’s been no picnic here.

Please respond with a solution to this issue we are in Nashville TN Elm Hill Pike very disappointed .

I have been using comfort suites off and on for about 18 months -- took a break a couple of times b/c of poor accommodations. Although the noise and debris from the current renovations are a huge inconvenience, it has to be done.

My complaints center around the lack of effort and sincerity concerning repairs.

Specifically, since last August, I have been told by everyone that they are waiting on parts to repair the ice machine on the 3rd floor. And, I have been told the same thing for the indoor hot tub. The outdoor hot tub has never been available.

Either I am being shined on b/c they genuinely don't care, or they/you need to find new service persons. I believe it is the former; and if that is the case, WOW! Can you imagine if I kept saying the check is in the mail( I know you don't…

Recently stayed at Comfort Inn Located at 2060 Crescent Centre Blvd, Tucker Georgia. Departure Date 8/5/18 Account# 598433391 During stay experienced the following: 1) Room infested with cockroaches, sister stay in another room experienced the same. 2) After registering for Room #305, when approached room door was open and smoke alarm was chirping ( Low Battery) 3) Remote Control to TV was functioning properly, called desk was told someone would come up.

No one ever showed up. 4) Found later in evening bathroom had no wash clothes, when advised desk, was told clothes were being wash very rudely 5) Bathroom faucet leaked badly when ran water When advised Assistant Manager Kathlin Allen of these conditions acted indifferent and

said the best she could do was transferred to another room and…

This was the best way I could send the pics. The pics show the disgusting elevator that had the SAME trash in the corner since the day I arrived on that Thursday. I trip on the crack in the elevator.

Didn't take a pic of my toe that I hurt that morning, as I had on sandals. The carts stayed in the hallways all day but rooms were NOT cleaned. I NEVER ate there as the employees were eating in there and walking around with bowls of food during the times that the guest were suppose to be eating.

The parking lot was dark, not sure if the cameras worked that I saw on the building. I took a pic of the television with the time one day to show the time and that the room STILL had not been touched.

I did ask the young lady one day just for clean towels and that was on that Friday. The hallways…

I was not Happy when I got in my room On July 15th I have pictures of the room I even call the front desk I told Her I have Hair in my bed and Stains in the bed and on the rug and chair . I went to go use the iron it was dirty the bored was dirty and stains.

she was sorry but I have told her how to get the stains out . I work at a Hampton inn . we have inspections I'm sure you should have it to. 56. I will sent you the pictures

Hello Good evening,

My name is Tyrell Hamilton I and my aunt stayed at one of your hotels in Waycross Georiga Comfort inn suites on June 30 Saturday night and Sunday night, July 1 and departed Monday morning. The reservations were under my cousin's name and she reserved the rooms for June 29-July 1. We arrived at the hotel Saturday morning June 30th at 1:00 am way after our check-in time which was 3:00pm Friday afternoon but we were charged for those three days in which we didn't stay the Friday night we arrived that Saturday morning. I am asking for full reimbursement for my stay on the behalf of my Aunt and myself.

on June 2, 2018. We had the use of several of the rooms and the kitchen. We were told of the use of the rooms for the wedding, use of the kitchen for prepping the food and had the use of the ice bens.

Upon arriving I was tild that I could not use the kitchen nor was I able to use the ice ben. The contract was signed by daughter with the understanding of what was included with the contract. The man that told me we were not able to use the kitchen or ice bens was Luis.

I spoke with him telling him that it was included in the contract. Still told that we could not use. Now own that matter, I let him know that a prostitute was standing at the front door on the sidewalk.

He looked at me sd to day what am I suppose to do. We had people arriving with her standing out side of your business. The…

If you like to spend your night in a steam room this is the perfect place to stay ask the front desk if they had a fan got told they have gave them all out already to late to find a different hotel had to go buy a fans just to try to make it though the night. Hopefully we don't sweat to death in this poorly miss managed place. I would be ashamed to have my name on this building.

We are paying customers and cannot park in the parking lot because other customers have taken up 5 and 6 parking spots with travel trailers they are pulling and equipment. I arrived at 11: 30 at night With my 11 year old son after a ballgame and was informed I would need to park at Skyzone and walk.

This is our last stay at Comfort Inn and Suites in Southport. Rediculous. Why weren't the people taking up all the parking asked to move? I have video but cannot get it to upload.

, 6/08/2018 on an overnight stay. Upon waking our receipt was at our door. We departed the hotel leaving the keys at the front desk with the very rude attendant, and drove back to MO. Our receipt showed "paid "owing a zero balance.

00plus dollars, the very next day. We called the hotel and was told they had not received their payment. We called our bank and was told that the money was processing, but this look fraudulent to the bank because the hotel kept charging our bank over and over at different amounts for a charge the was being paid.

So we called the hotel back to communicate this, and the attendant said she will continue to charge us everyday until payment is made. Today, we owe over 600 dollars, now the hotel won't answer their phone for us or for Patrick from customer service.…

READ THIS BEFORE BOOKING!!!! Booked my for Memorial Day weekend. I left Virginia Beach Friday after working 8 hrs and drove 12hrs to Portland Tn. We were in town due to a death in the family a week earlier. I booked the room to gaurantee I would hv a room after a 24 hr day for my family and I. I received a confirmation for the room .

When I got there at 5am there was no one at the front desk. After 10 min and me calling out anyone here. A young man came out of kitchen. He said he'd be right with me. He was in the middle of making pancake batter. After another 5min, he came to the desk, searched for my reservation and was told he didn't have one for me or a reservation with my number. That it must have been cancelled for a no show. Then said he'd be right back, he had to check the eggs.…

I got a room on May 4th at the Comfort Suites in Columbus Ga. I got a room with a spa tub. On May 5th I wanted to try out the spa. The water would not stay in the tub.

My husband went to the front desk. She could not get it to work. We were told maintenance would come. They did not. Upon checkout that same day were told maintenance could not come and we would be given an adjustment.

I have contacted the GM. He said he would get back with me. So it takes about 3 weeks?. I am very upset. I wanted the spa room. I feel I should have only been charged for a regular room since the spa did not work or receive a free night or total refund. I like Choice Hotels. I am a member.

I need an answer ASAP. I am tired of the wait..

I just wanted to drop a quick email to tell you that because of an extremely rude manager/owner I will never book another hotel within your network. The manager in question is the general manager at comfort suites in lake charles name is Gary Patel. Because of this person, neither myself nor any friends and family I have will ever stay with a hotel associated with your company again.

This past Friday night (05/04/2018) we made a reservation in your hotel Comfort Suites at Lake City.

It was pretty pleasant when we got in. It looked very nice and clean.

We got room number 317.

I was ready to fall sleep when we decided to turn on the lights because my sister in law wanted to eat her dinner, and the room was too dark. We we turned on the lights, suddenly I saw something moving on her pillow. What a surprise! It was a cockroach. Then we tried to killed it but it ran away.

Approximately 12:15am we went immediately to the front desk and explained everything with details, but the receptionist told us the hotel was sold out and there were no additional rooms to accommodate us. She did not give us any solution for the problem.

As a solution, we asked her for some new sheets…

I stayed at your confort suites north in elkhart for a week because I am part of the major damage flood home owner and with have this on my mind as well as coming home from work finding my husband who was workibg on getting water out of our home . i walked in to him passed out after 6 hours in carbon monoxide and my 2 family pets that was already gone before i could save them.

With having so much on my mind i was thinkinh check out date was the 13 but it was the 12th and for some reason the 12th in early. Morning it went thru my mind oh no its today not tomorrow.

So i called your front deck to ask if eithet i could have my things put at the front desk until i get off work or soneway have a couple hoyr extra time. And she said so you want me to go upstairs and get your crap and bring it…

My one night stay at your Casa Grande,Az will remind me to never stay there again. When using the hair dryer it shit itself off after 45 seconds or less. and no hand held dryers available or maintenance person either.

This was an inconvenience to me for my morning meeting. Not a happy customer!

Rested, set, go was unfortunately not my experience in this $200/night suite. At least not the rested part.

I take my religious rest day on Saturday very seriously and I booked a room on FRIDAY night for the rest of the weekend at Comfort Suites, Fresno, CA. What really miffed me was when I got a phone call in the room (322) from your front desk person telling me I had to sign for the room payment on Saturday and I specially asked her to allow me to sign for it on Friday so I wouldn't have to do any business on Saturday but she said I didn't have to sign.

So when I got the call (My religion especially states no answering phones, no talking about business, no touching or spending money, among other things to get a full days rest in honor of God) and the woman on the other line asked me to…

I stayed at the Comfort Inn Dulles Airport location on 9/22/2017. We were attending a fundraiser for the Basset Hound rescue, and had our dog with us. We had traveled quite a distance to be there. Upon arriving we knew our room had not really been cleaned. I left the room several times and spent time in the lobby because the room smelled like an ash tray. I didn't want to rock the boat too much as we had our dog with us, and was afraid we would not be able to find anther place to stay. We dealt with it.

I checked out and proceeded... the following day, upon checking my credit card bill, I noticed a $265.00 charge. When I called the hotel they said the room smelled like smoke. My daughter is expecting and neither one of us smokes. we spent the majority of our time there in the lobby and…

First off got to hotel and they didn't have reservation.

Finally got room and the refrigerator was leaking on floor so they moved me into another room the 2nd room tv didn't work so I was moved to a 3rd room finally this room was okay told I was going to get a refund but when I got bank statement they charged me full price.

Not happy about the whole situation. I had to elderly ladies with me and a child.

Hello, I stayed in the Comfort Suites off San Pedro in San Antonio Texas. I have to say I have never been so disappointed in a Comfort Suites as I was in this one. It was the most disgusting hotel with it's lack of upkeep and cleanliness.

The plaster in the tub was peeling really badly, it was dirty, and I found a hair in the tub. There was dirt caked around the mirror. There was a tremendous amount of dirt and dust on the curtains. It was AWFUL!

i will never stay in that hotel again and I will make sure I tell by business aquaintances and friends to not stay there either. I will make sure to spread the word. Yes, I did let the front desk clerk know and he moved me to another room that wasn't much better.

This has been the worst experience I have ever had. We booked the room yesterday because they are working on the house today. When we called the general manager, Manny, told my husband if we need to extend the stay to let them know.

So last night the people under us complained at 7:00pm about the noise from our 4 year old running (we stopped him from doing it after the 4th time because we realized the nose it was making) because the floors are paper thin. Then just before 8:00pm, when my 4 & 2 year old were almost asleep the fire alarm went off. This terrified my kids.

My older one understands and calmed down quickly. My younger one took 15 minutes to get him to stop crying and another 1/2 hour before he would let us put him down. He fell asleep an hour later begging to leave.

If that…

Matress cover was noted to be soiled with brown/red dry liquid, blood spot noted on pillow under pillow case, white dry exudate all down side of sofa, extensive black mold in window sill as well as air vent sytem, carpets were extremely soiled, I have numerous pictures taken that was shown to the staff at front desk, she seemed to not be interested in improving things, offerred us 20% refund for two nights only, changed rooms two times without finding an acceptable room. would like to email you pictures directly to your email, thank you Paula Freitas

This was our stay at comfort suites columbus ohio , Clara st

We stayed at comfort inn on st Augustine FL. The second floor smelled of mildew bad out room also there was black mold on bath room the iron would not work bad I was not offered one that would. Our room was not ready when we got there and it was after 3pm.

00 for retrieve some ice for us. Bad when we got a call that said we had offered a black American guest for talking to their child and giving him some money the little boy was about 6 yesrs old or so.

So people guess what it does not pay to stay where apparently people are uneducated bad do not have the manners of a monkey

When we walked into the lobby the mildew & damp smell was terrible. We were assigned a 1st floor room but that smell was mildew/dampness. I requested a 2nd floor room and that was a little better. We were given a bottle of water each & told not to use the tap water.

We could shower but not to get the water near our mouth. We did not shower! In the morning we brushed our teeth and washed with our small bottle of water & could not get out of that hotel quick enough.

I know it was after the hurricane but if your hotel had those problems you should not have opened. On top of all this you still charged full rate. 53. I'm sure the board of health would not accept this.

I spoke to my friends in Florida and they have stayed there and you always have that damp smell. We will never stay at…

We had to listen to a barking dog all evening and night. We called the front desk but nothing was done about it. We have to be up early and this dog will not be quiet.

The manager at the comfort inn bend was extremely rude. I was almost upcharged from the reservation I made online even when I had showed him the reservation he acted like he couldn't read or see that the reservation clearly said cheaper. I then asked for his managers number and he refused to give it to me.

I spend theee night at this hotel, 1510 N1st San Jose Ca It's not clean , also the breakfast there is no one served only the recipient guy come and server then at the end of the breakfast time the lady came and she did nothing I was asking here for food she said we don't have and one guest told this is every single day like that , in my vacation I chose comfort suit in every state I traveled it's very perfect except this location please I want the refund from them 9499453104

Im a regular customer at the Comfort Suites in Waycross Ga 31501 I literally stay there bout 30times out the year. I knew I would have my nieces down for the weekend which I ended up getting the joint room bc I had 5little girls including myself. From the moment we were checking in our neighbor next door was also and she asked my daughter old lord all you in there whats it a party and immediately called to try and get her room changed. But she couldn't and From that moment on she called the front desk continuously. Which I can admit the kids were loud but I controlled them and she still was calling I told the lady to come up here bc they are sitting down she must hear someone else.

The kids wanted ice cream so I took them down stairs bc they sell ice cream in the lobby and I let them get…

We travel out of state often throughout the year, and always stay at Comfort Suites, when available. This past weekend, we stayed at the Wixom, MI location, as always. We've never had a bad experience until now. I understand they were training new staff.

We checked in, explaining that we visit several times a year, and get a slight discount under our group name. After some searching, and a call to the manager, this was verified. Other members of our group checking in were not so lucky.

Some were given discount, some weren't.

Also, when the reservation was made, we explained that this would be a cash payment, as we quite often do at this location, without incident. We received our room keys, took our luggage up, and left for the evening. Upon return, around 2am, we were stopped in the…

I stayed 10/28-10/30. Dislike the fact that about every time I left building on the southwest entrance I had to go through a cloud of smoke from 1-2 of your staff. I think they should smoke further away from building. Not right at entrance. thank you

Ref: Comfort Suites Waxahachi, TX, 28 Oct Booking number 2004160728, reserved under my name (Richard Danielson). I had confirmed reservation for two king suites for the evening of 28 Nov. This was done two to three weeks in advance. My party included three of five guests who were physically challenged, (requiring walkers). We arrived as scheduled, actually a few hours earlier than scheduled to find there was no room at the inn. The desk, without apology offered to contact another hotel sighting it was probably due to a computer error.

Ultimately we were eventually placed in the "emergency room" ("reserved for just such occasions") with two queens and a fold out (which was extremely uncomfortable.) I was charged the same price for the one room with two queens as I was quoted for TWO King…

My wife and I wanted to get away for a long weekend. We were going to stay on the beach but decided since there was a comfort suites 10 miles down the road we would drive it. We are long time stayers at comfort suites so we did not mind it. First Comfort Suites Foley (AL) double charged our room so that was not a big deal. Out second problem was the smell in the hallways and in the room. We could not figure out the smell. We went down stairs on the elevator and seen a man the some pesticides and said he was spraying for bugs. We said what kind of bugs and he would not say.

We left and got something to eat and came back to the room. I was taking a shower and my wife screamed out and she came running in the room and said there were cock roaches in our room. My wife video taped it at and…

Just checked. Pulled out sleeper sofa and mattress covered has urine stains and dark stains of unknown origin. Called front desk and politely asked for someone to bring new one. Was told to come to desk and get it myself.

Reached in closet to get blanket to cover the mattress and it was full of pet hair. Obvious that the housekeeper just folded up everything and put back in place, or either assumed it was clean. Disgusting! Ran out of blankets due to full hotel for mustang convention.

I purchase two rooms on 26-29 May at San Antonio Comfort Inn & Suites 6039 IH-10 West San Antonio, TX 78201 and staying in one of the rooms was my daughter, her husband and my grand kids 10,7, and 2. They notice the desk in the room was turn around backward so, they turned it around the right way and there was a used syringe lying on the floor behind the desk. Contacted the person on duty, they came up took the needle and look for more paraphernalia found and pill behind one of the dressers.

Call the manager "Linda Westermann" She was on vacation at the time, She said she would take care of it and the would be a refund on my credit card. The was, $23.35. That was an insult to me and my family for what they went though. I called Linda back and she said she would talk to supervisor and get…

Y. We were in the area to attend a surprise birthday party. " The rooms are advertised as having free wireless. There was free wireless, but it kept cutting out. We would just find the site we were looking for and it would cut out.

This happened during the whole stay - it wasn't as if it was just for an hour or so during the day. We were waiting for an e-mail from another party goer to meet with them - the inability to depend on internet was annoying.

Our room appeared to be between two different "wedding groups". m. and the other side were…

Comfort Suites was the best choice while I planned for a family vacation. We went to Myrtle beach and had a luxury five bedroom, four bath home offers a fully equipped kitchen, washer/dryer, and a beautifully decorated back patio. It was a vacation worth it.

My family felt relaxed and thanks to Comfort Suites where I was able to get detail of Banyan before booking it. They placed couple of pics on the website which allowed me to take a look at the place before booking it.

We were around 8 family members on the whole and needed a larger accommodation and this was the right place. Comfort Suites allows you to choose your hotel after taking few details on how many adults and children and which dates we were planning, Based on this it searches and fetches the right place and hotel.

Thanks…