Costco

An Asian employee named "HA" is a very unfriendly prejudice to her own kind lady! She should not even work there. She is so rude even with kids, do not smile or say "thank you" even if she's at the register or checking receipts in the way out!

Especially to other Asian people. Like she she's so better than any other Asian! She needs to get let go or at least a serious training class in ethics and customer service!

I don't belive Costco is. Intouch with what your stores needs are ,relating to the handicapped and the seniors ,that try to shop at your stores ,I have tried to shop at your store in Rockwall Texas,I have waited as long as one and

a half hours trying to get a electric shopping cart this isn't a uncommon problem ther e has been as many as 5 of your handicapped or senior coustomer trying to get a electric cart,not all of your coustomers are of 30 to 50 years of age and drive a BMW ,so I think I have gave your company a fair chance to help the handicapped and a seniors shop at your store in Rockwall, Texas.

I will now become a walmarts coustomer for all of my needs including the pharmacy ,I was at your store this morning 12/3/2015 I was there waiting there was 3 shoppers ahead of me at…

I am extremely upset with Costco. I was just there today. I tried to use my credit card. The cashiers told me that I couldn't use it because it didn't have a PIN number. I will never ever ever again shop in Costco.

There are plenty of other places that I can shop at

Went to your South Center store to get a card replacement. After watching the disorganization of the employees at the merchandise return area I waited over a half an hour to have them tell me that there card machine was not working.

So, they gave me a temp slip of paper good for 1 day. Now the next time I go to Costco I will have to wait in line again for who knows how long to try to replace my card.

This is the second time that card machine has not worked when I have come to that store. You can't have employees trying to help other employees how to make transactions during the busy time of year. The lines are very long.

I went 15 years before I got a Costco card and was talked into it from a friend I am beginning that it was a mistake.

This is specifically a complaint about DS Waters (aka Sparkletts Water, Alhambra, Costco Water) which was water delivery service contracted through Costco and not other Costco services. I am in the San Francisco Bay Area. I initially started water delivery service in September 2012. The deliveries were usually within one day of the scheduled delivery date for the first couple of years and the empty bottles were exchanged for the new ones outside of my apartment door in the building were I live. This all changed by September of 2015. Water delivery was very sketchy and if delivered at all, was usually left outside of the building in an area that is not secure. Since I left the empty bottles inside of the building, these were not taken and deposits not credited.

I cancelled service by…

I have been a Costco member for a number of years and was absolutely horrified, outraged and saddened by the customer service treatment I received at the Langley Costco 2015Nov28 around 2:00 pm. I was in the front part of the store where certain items are often featured for promotion or sale. Among the items was a big box of extra wide Christmas paper that was being offered at discount. There was a small unattended 3 step ladder in front of the box that had a sign on it that it was not to be moved from the area. The sign didn't say the step ladder could not be used just that it was not to be use. I thought it had been put there on purpose to allow the customers to gain access to the wrapping paper as it was a big box.

I had been standing the bottom rung of the ladder for a few seconds…

I attempted to return 1 G10 LED bulb which had stopped working shortly after installation. I was told at Costco that I was not able to enter store without first returning item. I then stood in line to return, handed my original store receipt to Costco employee and I was asked if this item was still in stock.

I replied "I am unable to tell you as I was not able to enter store with this item until it was returned". Costco employee then states that as this item came in a 3 pack, I needed to return all 3 bulbs and not just the faulty one.

Does it make sense to anyone, that I should have to remove the remaining G10 bulbs from my light fixture and have my entire room remain in complete darkness until I am able to replace 1 faulty G10 bulb? I then had to go a find the G10 bulbs, come back to…

Prior to Costco's recent e-coli problem in your chicken salad we've had two experiences with improperly prepared food products. We've quit buying your rotisserie chickens because we've found them to be undercooked. There's nothing grosser than an undone chicken. Under cooked chicken is a source for e-coli. We've had to finish roasting them in the oven to make them edible. We recently purchased one of your pumpkin pies. The pumpkin filling was not thoroughly cooked in the center. It was runny like soft pudding. Again we found it to be inedible.(Pies contain eggs which undercooked can cause e-coli). We fed the uneaten pie to our neighbors pigs. We shop at your Union Gap WA store and live 30 miles away so it's not convenient to return a product like that.

We reported both experiences to one…

I have an executive membership card for myself and one for my mother (111779364496). Yesterday November 25th, 2015 I went shopping at 1015 Marche Central , Montreal, QC H4N 3J4 (# 527). I proceeded to shop on my own while my mother and a friend of hers went about their own business.

Once I was done I proceeded to a cash and called my mother to inform her where I was. By the time I came up to the line my mom was 4 clients behind with her friend. Since I have a catering business I often separate my orders according to my events.

At the cash I was served by cashier Alain N. as stipulated on my invoice #CS:5 -16:49. I asked him if he could please split my order in the following sequence ; The first order I would pay, the second order I needed a sub total and for the third order a separate…

Why do I need separate address for billing and delivery? You are so backward in this respect. Amazon and ebay have it together. I'm turning in my card.

I have an activated Debit card and it hasn't worked at the Clybourne gas pumps twice. I use my Debit Card successfully in the store and am puzzled why the pump denies my the ability to purchase gas. but I assure you this is not the case.

I would appreciate it if you would look into the matter as I became a member of Costco to be able to take advantage of the low gas prices.

I am complaining that you are discontinuing Kirkland Organic Rice Milk. We have kids with food allergies and are on a limited budget. We need you to please not take this off your shelves. We are in San Diego and use the La Mesa store mostly.

I believe I speak for a lot of others. I noticed there even was a blog about it.

I am a long time Costco customer. We shop frequently between the town of Novato, and Richmond in Northern California because both these two stores are close to where we live. I have quite a few very unpleasant experiences returning products at your Richmond facility. The return personnel made frequent unfriendly complaints about much trouble I case them to go through the refund process, and that I shall return the goods from the same store that I purchase from. ...

However; I did not see that clause from any of the Costco return policies. It seems to me if the Costco policy is such; the Costco workers shall validate the store policy and treat the customers with respect instead of insulting the customers. The comments of the workers at the Return Department @ your Richmond facility in…

A lock nut on my spare tire mount is missing due to mishandling of service technician. I don't know who or how they lost it but bottom line, it is missing. I am sure it was in there when they took my car in to replace all 4 tires at their store.

I just had installed the flat tire before I took it in for their service. My instructions was to install back the spare tire I used on the tire mount. To make matters worst is to tell me that the lock nut was not in there This locknut is to secure the spare tire from being easily stolen.

The problem now is, when I try to find out the status of my complaint, I get being bounce off from various telephones instead of addressing the problem directly since it is not a big item. This is a customer service issue of Costco.

Tire service technician misplaced a locknut on my spare tire mount on Friday, November 13, 2015. This happened when they replaced all four tires on my car. I would like a replacement of the lug nut that the service technician lost or would like to find out what is being done about it.

After speaking with someone in customer service it appears I will need to escalate my problem to corporate to get satisfaction!

Let me preface by saying I have shopped at Costco for years and have never had a bad experience. Lately I have noticed more new faces than old faces at Costco. My daughter and I were shopping today. The cashier, Vanessa, advised my daughter, in a rude manner, she had to purchase 2 packages of bagels or put one back. My daughter was aware but in her haste forgot, she left to get the other package of bagels. The cashier finished ringing up the groceries before my daughter returned. She made a rude comment about her leaving to get the bagels if she were paying. I felt the comment was uncalled for. She turned and continued to make comments to the cashier that was standing nearby.

I made a comment about missing the old cashiers, as I had not seen her before. She stated she was an old cashier.…

I phoned up to cancel and order. The operative assured me she would email and get the shipment stopped, then email me and the money would be returned. The next thing I know I get an email saying my item had shipped!

The order had been cancelled it is of no use to me. How do I go about getting my money back? If not I will write a letter to the CEO.

11-7-15 My concern and complaint is valid and needs immediate attention please. My records as a Costco customer are on file for you to review! Please have a corporate officer contact me at 202-538-6103 Lamoda Inc. ask for Fajam. Your store had me charged falsely for stealing a pack of socks that your cashier failed to ring up and was accused as thief before leaving the store by your Costco Loss Prevention.

I am not a thief and very humiliated and disappointed on how the situation was handled and the loss of my Costco Membership due to a misunderstanding and improper handling and address of the situation. I am a very successful business person in this community that spends a great deal of money every month in your Corporation. 46.

I would like to resolve this minor misunderstanding prior…

i bought a pair of prescription eye glasses at the Costco store in the Christiana Delaware Mall. The glasses have a protective coating on the outside of the lenses which starts to wear off after several months and after 2 or 3 years you have smudge or smear marks on the outside of your lenses that just keep getting worse and worse.

But, you don't know what causes this and you keep cleaning your glasses after each time you look at them, because you think that they are dirty from oils on your hands, etc. But the real problem is the coating on the lenses which is terrible and doesn't last.

00 glasses I bought at Costco. 00 glasses that I have and I have bought lots of pairs over the years. If I am having this problem, then so is everyone else that buys these glasses from Costco with the…

I called the Costco pharmacy to check on a prescription I dropped off yesterday. The lady I gave it to said that she would have to call and verifie the information with the doctor. So I called the next evening to check on it.

The lady on the other end of the phone was extremely rude her name was Nusrat. She first tried to tell me they did not have my prescription. Then she left me on hold for an extremely long lime while she went to look for it.

Every time I tried to ask her a question she would cut me off and tell me that if I would quit talking I'd know. And after she was done she never did answer my question. When I tried to tell her that I didn't understand what she was saying she hung up on me.

I had to call back to get her name. Horrible customer service from Costco, and no…

Good afternoon! Last Friday I was assisted by Amanda in the photo department. I called her after the app was giving me issues uploading my pictures to be developed. She was very helpful and assisted me some of my pictures that had come thru incorrectly. When I arrived to pick up late that evening around 8pm we ordered pizza to go then headed to photo where Amanda assisted me with a very professional and helpful manner! Even the other gal working with her was sweet and presentable. (Sorry didn't get her name). After we purchased the pictures we headed back to pick up our pizza. As it was late due to my husband getting off work later than usual we were very hungry.

I went to the car with my two and seven cranky children and I was on a knee scooter and in pain due to a recent surgery. After…

When I entered Clackamas, Oregon Costco warehouse the carts were wet because of the rain. As I was lining up to enter, the lady employee on the front door was wiping the cart of the customer handle with a towel.

She did wipe the customer cart in front of me and the customer behind me but skip me completely. Since the cart handle was wet and cold I asked if she could let me borrow the towel. Although she was holding a towel she directed me to get the towel across on the other side.

After I finished wiping my own cart, I left the towel near her. When I walk away about 20 ft, she yelled at me like this:" Hey lady you stole my towel " That was in front of a lot of people.

I was very embarrassed because at the age of 70 I never been called a thief. I called the manager and told him about it.…

I purchased a star wars costume for my grandson. The darth vader light saber that comes with the costume does not work. There is no information on the included cardboard setup on how to return the defective light saber. com.

How do I get a light saber that works? With no contact information included I am stuck with a defective one.

I have been a member for at least 30 years. Every time I go from the regular account to the executive account, I pay some money to do so. At the time i'm buying my groceries, they come over and tell me that I should upgrade because I spend enough to make it work.

Now for the last couple times i have done this, when I receive my renewal. It is not close to being enough. So I down grade. This time I spent about 23 dollars to upgrade and received a check for 7 dollars and 14 cents.

What good did that do me!!! none? Your Right... None.. Seems like a scam to me. I will not upgrade my account ever again. If I even consider renewing it. I think if you didn't charge a yearly fee just to come buy stuff.

You would have more business than you could shake a stick at. And you wouldn't even need the…

I bought a pair of prescriptions reading glasses about 4 years ago. After about a year or two I started to notice a mark at the edge of the lenses. I would try to clean this but the mark or smear would not go away. Eventually the smear or mark kept getting bigger and bigger and now the smear covers the lenses from the corner where it started to the center of the lens. I went to the Costco store in the Christiana Mall Shopping Center and talked to a sales person and got no satisfaction at all. I was told that there is a protective covering on the outside of the lenses that wears off and this is what is causing the smear. I am very unhappy with the glass selling department for selling me a pair of glasses that only last a short period of time.

I am sure that everyone who buys glasses with…

I am not a member but my wife is for a very long time. We shopped at the Vallejo store last Saturday, Oct. 3rd and would like to call your attention to baggers. They should be simply trained although bagging is not really a no brainer. Part of the items we bought are bananas and the bagger without using his common sense put another heavy box on top of the other causing the bananas to get smashed. Just noticed when I tried to peel one this morning, another one and another, all ended up smashed.

One other thing is about your bacon, we we normally buy at both locations, Cordelia Business Center and in Vallejo. Whoever your supplier is, and this happened to us more than 4 times. The best before dates are good, all the same and have enough time to consume, but when I opened the package of 4,…

At your san jose tire shop you have an employee named anthony leon...he is on meth and doing vicodin recreationaly. I tried to complain and there is nobody answering the phone. You drug test and get rid of this employee

I parked car my car four lanes away from Costco. There was a young man getting carts he hag a huge orange cart and left it between my car and another. I turned around real quick. As the orange cart ran in the the back of my car (right side ) I ran to stop it but did not make it on time. I told him what the hell happened I just got my car painted four days ago. As he giggled I asked who was his manager. He said I don't know there's a lot of them that's when I got his name and marched into the store asking for a Manager, Denise this is store 31 in Fresno Ca. She came out and took picture with a cell phone and asked me some question and got my address and phone number.

Regardless of how small or big it is it's the principle I just took my car out of the shop on September 29. I paid good…

I had bought toilet paper there a year or so ago and it was as good as Charmin but cost a little less. Now it is a little wider sheet but the thickness is as thin as single ply.....takes twice as much and the cost is 50 cents a roll the same as Charmin. I won't buy anymore that's for sure.

Cancel my previous complaint It was my part of misunderstanding Thanks. Zebo Landman

It all started when i went to membership dept. returned items dept. over an approved item i wanted a credit for. they told me to go to the back of the line. when i was, the young gal said to me where is the returned item.

I said i was out of the country and I couldn't give the bad asparagus to her. I already had approval to get a credit from my phone call to costco prior to my trip to japan. Now she says, you could have frozen it.

I said I'm not freezing something rotten in my freezer plus mine…

I went into Costco to pick up my new glasses - well I along with another lady waited 45 minutes to be waited on - There were 2 girls at the desk - one got up and left without explanation - she could have said "I"m sorry but I have to go to lunch at this time but someone wiill be with you shortly" but she just left - 10 minutes later another staff person came to the optical dept and

said to the other girl "why did you not call me off the register if so & so went to lunch" No answer - My recommendation to Costco is to give the people pagers like restaurants do - I would have completed all my shopping and not stood and waited at the optical department for 45 minutes.

Also, I probably would have spent more $$ - but was so frustrated I just left.

Also the other gal who was in front of me on…

I bought Traditional Basmati Rice last month and after few days I noticed a live bug in the bag. So I returned it and bought the new bag. After 3 or 4 days I noticed the same live bug in the bag.

I think these rice are from very bad and cheap quality you are providing to the customer.

Went to Edinburgh branch today Sunday, 13th September 5pm. did some shopping with my family. But my primary reason for visiting today was to buy car wipers and tyres. Had a bad customer experience with two of your staff. I was expecting for help but they answered me in a very unprofessional manner.

With the tyres, I asked for help for the size of tyres for my car. At first they were ignoring me as they were at the workshop. He answered me and said with your finger your pointing you will determine what you're looking for.

I thought it was a very inappropriate answer. Next person attended for the wiper was just the same and not very interested either. Told me to check on my car boot and see. We travelled a good 20 mile drive and felt disappointed.

My wife ordered new glasses 8/21/15, and picked them up 8/27/15. I purchased a pair of glasses on 8/27/15, picked up 9/5/15. My Wife tried her glasses for one week to find that she could not use them for computer work. When we went back on 9/5, we wanted to change my wife's glasses to tri-focal from bi-focals.

Since I had not yet picked up my NEW glasses I told the clerk I ALSO would need Tri-focals from bi-focals. She informed me that I had paid for the glasses and I had no alternative but to take them, with NO Change.

WHAT WE WANT in order to Continue to do business at Costco --- is to exchange lenses in my wife's and my glasses.

John J Jacobs Member No. 111840094138

Thank You

Why did you cancel my Costco American Express card ?....Did you close my costco membership ?......... Why ?

why did you cancel my Costco Amercan Express card ?;....... did you close my accout ?

What is the reason you have to cancel my AMEX costco card ?

If Costco (kirkland) continues too buy chicken from foster farms n sells too us the consumer, that shows how much costco really cares. Just watched Frontline special report on FOSTER FARMS n was apalled at how foster farms does NOT care for the health of consumers. Hopefully costco does. Loyal costomer for now.

Hello,

My Mom bought a set of hearing aid from Costco March of 2014.

She often has them serviced at the local Costco for upgrade in program and general up keep, with no problems.

In the last 2 months she has been having problem with the hearing aid.

The "nice" folks at Costco suddenly tuned not so nice, after 10 visits, they talked down to Mom, and told her she has to go to the Costco where she purchased the system about 15 miles from home. Mom went there last week, the system was updated, the associate told Mom that this could have been done at the Costco next to our home, it does not need to be at a specific location. All is fine until Friday 8/21/15, again the hearing aid is making a wave sound that at this point Mom has to remove it!

I'm asking for your help, I don't believe the…

I bought a kitchen sink faucet and & six months later it started it started to leak. Not only that I paid $100 for it I now have to spend thousands on my hardwood floor and mold in the kitchen. Someone should call me at 908-907-0762 this is crazy

I bought a 50-inch SMART Samsung TV from Costco on 7/15/15. 99 for Costco to come and hook up. The arrival time was 8-12 - they didn't get there until 3 but the hookup seemed fine. The next day I turned on the TV to see how many APPS it had and there were no APPS.

The remote would not work. I called Samsung - they didn't know what was wrong. I called Coscto Concierge Service - I got the rudest person ever in customer service - I am 70 and not real electronically savy and he was barking instructions and I said I am trying to do it as best I can and he hung up on me.

Well, I was upset and called Costco Customer Service and asked to talk to a supervisor. I got connected to a Jessica Smith who was so nice and said she would take care of everything and she would call me back in two days.

I…

We love your Fullerton store & shop there weekly. With school starting, I always wish that you sold giant packages of college ruled binder paper. I have 3 kids & we buy a ton of the stuff every year.

We like the additional organic products that y Thank you for helping large families shop within a budget.

On 7/31, I went to my Costco warehouse in Eureka, California to purchase a cash card to buy gasoline. I usually did this in the optical department where the waiting lines were usually shorter. While there, I usually have my glasses cleaned and staff suggested straightening them. Trina pulled on the temple breaking the glasses--the only ones I have. She said that the glasses were old (purchased in 1/2014 elsewhere as a gift) and if they were going to break, they would break anyway.

I was shocked at her attitude and fetched a manager from administration. Trina went on to say that the services were used at the customer's risk, and that Costco was not liable. She was snotty and her attitude needed work. She proceeded to Tiger glue them together so that I could drive home. As glue melts the…

I purchased a chicken Caesar salad from the food court today, got back to work to eat it and found that it was very old. The lettuce was brown and not good enough to eat. I'm surprised because Costco has always had very good, fresh food.

It will probably be a while before I go back.

We are not happy!!!! Last week my lady Cathy, cooked up some mild Italian sausages for her kids. she owns a daycare, she puts it in pasta etc. One of the little ones spits up a piece of plastic,. we purchased at Costco \Barrie Ontario store.

We still have the plastic tube about 1inch long by about 1/8 inch thick we mention this to Telly , the Deli manager she was nice about this and concerned, she took a picture of it.. Still this is not good and its a good thing the boy was 6 and not 3,... they could have choked!!!

We are expecting a answer on how this happened? We do understand that in today's world and making of products mistakes can happen.. but this is why we purchased a membership, this is suppose to be a fee i pay for to have better quality, I don't like paying for a company that…

I am not a new customer... we were shopping this evening at the Chula Vista, CA Costco on H street. In the vegetable fruit department today... sorry going to get to the point bit rattled... a beetle thingy landed in my hair and start to move around in my hair... I am freak out!

I showed it to two of the floor employees made my way home to go through my hair with a fine tooth comb.... I am still a bit shaky. I have a photo of this monster of a bug. I need to perhaps let you know I am thinking I am going to cut my hair to make sure nothing else landed in my hair.

I want compensation for that. More so... I have have tried to speak to someone at the store via telephone this evening no one answered the phone! use the email address provided as I am going to be busy fussy about with my hair I…

Manteca California costco is a nice store but ever since they removed the self help registers to pay for item bought the lines are always 40 to 60 people with only 3 cashiers. It is at least 20 min wait horrible

I purchased your Kirkland brand tuna fish for many years. I loved your tuna because of it's pure white color. I purchased a new 7-0z package of solid white albacore tuna and have noticed that the quality is definitely not the same. The tuna no longer has it's pure white color. It has pieces of pink and brown of which I threw out because of the color that I find unappetizing.

I have always told people that your tuna fish was the best but I along with others have noticed the change. Can you explain to me why the quality of your tuna fish is not the same? If the cans of tuna fish don't go back to it's original pure white quality that I have enjoyed over so many years, I and those who I have inspired to purchase your tuna fish, will no longer buy the Kirkland brand. I hope this situation will…

I visit Louisville, KY an average of once a month to care for my 89 year old mother who suffers from dementia. I frequent the Costco at 5020 Norton Healthcare Blvd at least once during each visit. I must say that I was shocked and appalled by the unprofessional and cavalier attitude of the "lady" who checks items and receipts as you exit the store.

Not only was she rude, as she had her back to me while speaking to Ron who was working on the entrance side, but when she does turn to take my receipt, she doesn't say hello or address me at all. She then proceeds to go thru my basket with a fine tooth comb to ensure I'm not stealing anything.

Please understand, since I don't steal, it makes no difference to me that she scrutinized my cart as every item was paid for, but then, as if in disgust…