Costco

Top chews natural dog treats quality has gone down, chicken jerkys are now lighter in color and and smell has changed. Been buying these for long time. Have had to return some bags, please Inform the wholesalers, thanks

I ordered a cake for my husband’s 65th birthday. I picked it up Monday 22nd February. It looked lovely. My husband’s birthday was Tuesday 23rd February and after he blew out the candles at his party I went to cut it up. I was shocked to discover that the cake was very slanted (see pic) one end was so thin I couldn’t serve it to guests as it looked like I didn’t have enough (which I didn’t) and it was embarrassing to say the least.

It was like it has been squashed before it was iced. I didn’t happen after as the icing and the design was not disturbed. I did go back to Cosco Cardiff and complained, ok the lady took the pictures and refunded me but was no apology didn’t really seem that bothered about my husband’s birthday being ruined or how embarrassing it was.

I wanted to bring this to…

I just want to let you know that your about your costco bottles of water. The neck is too short on the Kirkland 500 ml bottle of water. When you try to open the top it spills all over .The price is awesome.

Grave concern over a book entitled Pretty Girls by Karen Slaughter, (NY Times Best Selling Author) which was a Buyers Pick recently. I have never read such a disgusting content book in my life. I seriously doubt that customers can trust the Buyers Pick Costco Bookshelf if a book such as this can get a thumbs up from Costco.

I had to tear out the pages before putting the book in the garbage as I would not want anyone else to stumble across a portion of it and have the images portrayed in their minds.

I bought a pair of running shoes from Costco the shoes are like new except for the back they developed a bur at the back of one of the shoes, these shoes look like new top and bottom when I tryed to show the lady she was not interested in looking her reply was can I have your card witch I gave her about 3 minutes later she says you bought these shoes in 09 it tryed to tell her I buy a new pair at least once a year but

I might have bought them in Canada she comes back and tells me know we have those records also I told her I have hought many pairs of runners from Costco and there is no way I hadn't bought a pair in 6 years. 00 shoes.

I try to buy a new pair but they didn't have the white runners. This was at the Golf Coast Costco in Estero, Fl I'm writing this for you will know in case…

Dear, Costco

My wife fell down with my baby on the floor nearby drink machine at the Costco on Saturday Jan 30 about 11 a.m. Because there was water on the floor without 'wet floor sign' at that time.(Arlington Costco in Texas) And then two guys lifted with my wife and then one of them went to the customer service counter and told them about the situation and then your coworker wiped the floor. After that situation my wife went back home and told me about it. And I and she went back to the Costco and told about it to your manager and she gave the form to me. I filled it up(my information, situation, etc.) (please see the attached file). And then we went to the doctor office and doctor examined my wife(please see the attached file). After two week, Costco denied spilled water and…

You have replaced Head Thick Athletic socks, item #15263 with an inferior sock. Have purchased dozens over the years, use them for playing softball as well as daily socks. Bring them back, the ones you are selling now are a piece of crap, won't buy anymore, have to get at Amazon.

I went to Costco on 91 st street in Edmonton today and on my way out, I went to buy an ice cream . It wa around 2:10 in the afternoon. There were only one person in front of me and nobody behind me .

The person in front of me is trying to order a pizza and was taking a long time because I think he want a specific kind of pizza. So I went to the cashier, an east India lady and ask if I could just order an ice cream from her and she told me to wait in line .

After stNding for a few more minutes because the person in front of me is still with the counter lady explaining how he wants his pizza. I saw the cashier taking the order of an east India man who just come to the counter.

Just because they look like they are from the same country, she did not ask him to go in line. i think should…

Hello, I would like to bring to your attention the inappropriate behavior of the Edwin Greer. He works in Optical department which is located at 650 Gateway Center Dr San Diego, CA 92102-4530 (619) 358-2303 He constantly comes to work high on marijuana and Sexually Harasses females coworkers as well as female patrons.

He treats the work place as a pick up joint and has no respect for the workplace or female gender. Please put a stop to this disgusting behavior.

On February 18, 2016, I went shopping at the Melrose Park, IL Costco with my wife after a Doctors appointment. A few week before I had ripped my Achilles tendon and was put on a cast and given crutches. We arrive at the this Costco, my wife asked for a shopping cart scooter only to find out that the store only has two (2) of them and they were already being used by the customers.

The only thing available was a regular wheelchair. I could not believe that Costco that makes billions of dollars in revenue cannot afford to buy more than 2 scooters for customer that pay a yearly memberships of $55 dollars to $110.

Costco is sending the wrong message that it doesn't care about the handicap, disabled or crippled by not providing enough equipment for the customer to shop in. Afterwards, I go to…

I was taking my turn at the checkout with my Capital One credit card/Costco card and my rewards bonus check in hand ready to apply my bonus check and pay for the remaining amount on my purchase when I'm told I can't use my Costco bonus check because it is in my husband's name and not mine.

I tell them my husband can't be there because, without a word of a lie he has a brain tumor and is very sick. Undeterred I was once again told very firmly that for security reasons I can't use it.

I then suggested surely an exception can be made, and asked for the manager. The manager arrived and once again, as though I was deaf was told because of security reasons it can't be used without my husband there; once again I had to mention that he had a brain tumour and

asked if he was going to stand there…

I cannot find the Diet Kirkland Green Tea. That product is very good and should be continued. PLEASE please consider continuing to offer this item. Thank you for your time. Love the stores, keep up the good work.

We bought a box of 66 Delimex taquitos from your Henderson Nevada store.. We got them home and when I saw the package, I realized there was no way there were 66. I opened and counted the brand new bag right out of the box, only 38 present....

Clearly false advertising, I feel taken advantage of and as a respectable company you should remove these products with False claims from your shelves... Very unhappy!!! Might as well shop at smiths...

Your Henderson Nevada store is a disgrace. Ever since the welfare cards were allowed, it is a Tijuana traffic jam. It cannot be navigated

I am probably one of the oldest living members, having my card issued by Sol Price. I sold him(and everybody else in the US retail business) Lozier store fixtures . Later I founded the portable spa industry when I started Hot Spring Portable pas in San Diego (1978). I think you may sell them now by special order.

I will not go back to the Henderson store. it is an insult to your loyal customers. The appearance of an immigration officer would start a stampede at that location.

If you must serve them, do everybody a huge favor and set up a separate facility, and eliminate the samples !

....And start catering to your traditional clientele !

I live in San Antonio Texas , and trade at the Costco in Selma , Texas . About once a week I purchase two cases of SOBE Water along with some other items . The last two weeks you have not had any SOBE in stock ! I'm real mad !! Steve Finch

Service is very slow for replacement tires I waited three hours

The Pacific Gold beef jerky I have been buying from you is hard and I have to throw half of it out. Maybe you are keeping it in your warehouse to long as there is no date on it and I'm thinking it is old. It is to expensive to throw out and this needs to be addressed. This has been going on for a long time. I also called Pacific Gold about this problem.

Thank you, Pat Hersam

I cannot buy coffee filters. I am told my Am Exp is being cut off. holding. I have had CC going back to the 60's. The rating services has me at 8+. My cards have changed so many times that even i cannot keep track.

Your service has gone to $$$. Members pay at least 150MM before they buy anything. K Mart Failed, Sears KMart is failing,GM needed a bailout and is not serving the customer first. Profit is OK YOU FOUNDER IF HE IS DEAD IS ROLLING OVER IN HIS GRAVE PS WALLY WORLD IS LOOSING SALES AND FORGOT THEIR ROOTS NEVER TOO BIG TO FAIL

I paid the $110 to be an executive member. Jammed 200+ dollars of product in my cart. When I went to checkout apparently they only take American Express, cash, debit or other cards I am not aware of. So they just let me walk out the door a valued Executive member can't even make a purchase.

OK Previously I tried to get an auto insurance quote from them. They asked if I would be carrying any tools in the back of my Subaru. I said "sure" "sometimes" They said they could not provide me insurance. OK I went to a car dealership listed in my state as a Costco partner .

They said even though they were indeed partnered with Costco they could not give me any discounts for being a Costco member. OK I pulled into the Costco lot, pretty empty, found out on my failed purchase attempt there were only…

Its my serious complain yesterday I bought three 4 L packs of Natrel 2% Milk reference no 66267229 0010018250 Auther 050452 invoice no 41444. I kept all packs in refrigerator and in morning when opened refrigerator every where found milk which was floated form leaky milk pouch.

This incident occured second time in a row. We faced tremendous difficulty for drying / Emptied out milk from refrigerator and took more than 2 hours. Please instruct Milk supplier and your associstes must check carefully before placing on racks.

Please compensate my loss and provide me two packs of Natrel 2% 4 L packs urgently. Reply this message and tell me when I collect milk packs I have no evidence of leaky milk might be its empty pouch if my wife didn't throw in garbage need urgent reply Saleem Gold star…

We have tried three times now to use our Costco card to get gas and they keep telling us that we are not Costco customers We pay $100 a year and that is not up until October. I just used this card at a store to test iit and it worked just fine.

What is the deal here. Perhaps we need new cards Please advise

Dear Sir

I want to explain a terrible customer service experience we had with your reps costing us over $500 in expected savings towards the purchase of a $2599 adjustable Cal Split King Bed. I called in within the valid coupon timeframe in order to make the purchase and receive the $500 discount which at our age is extremely important. Since this was a major purchase I needed to have the correct information that was not listed in the ad so I could make an intelligent decision. This is a lifetime purchase for my wife and I so I'm sure you understand having the correct facts is mandatory!

I was told by 2 of your reps that since I called in BEFORE the expiration of the promotion, as they were unable to answer my questions someone would call me back with the answers and if I decided to…

I was at the water bottled section of the store, last aisle, all the way at the back when I met the female employee with the name badge SABBY. When I already loaded in my cart the one (1) 5-gal box of Arrowhead water and leaving the area, Ms Sabby saw me rolling already my heavy cart full of stuffs away from the water section but

she still continued to pull her dolly full of NESQWIK products and stopped my cart by holding the front cart without saying anything like "passing through, give way please" and she was with her serious face. She bumped my cart by her dolly and she didn't even say sorry.

That was absolutely very rude.

Receiver was rude and offensive. I had a dock time of 730 from my company and he said that I was suppose to be here earlier. Being a customer of Costco and going through this experience with your receiving staff makes me not want to continue being a member. Steve. 5198708593

Hi, I have been a Costco member for over 10 years. I live in Orlando Florida and you have 3 stores at less than 10 miles from home. I always buy my car batteries at Costco . however this week I have gone to all your stores looking for a battery size 8 for a Mustang and they do not have this size available for sale. Your supplier "Interstate Co. is doing a lousy job in having adequate inventory for Costco customers . Your employees at the stores and not helpful in calling the supplier for stock . Their excuse for not calling is that this is a corporate agreement and the store has no authority to call the supplier and demand adequate stoking of the products.

Can someone in Costco call me at 407 937 9057 and tell me how soon you will have the car battery # 8 available for sale at your…

in the lastt 3 weeks I have been buy the rotisserie chicken, and everytime I have to throw away because is not cook. You used to cook the chicken really good now is not at all, When I cut the chicken is blood all in the legs and chest.

your chicken used to be so good but now who ever is cooking it is not pay any attention. Thank you.

My wife purchased three mens trousers for me. She had them altered and gave them to me as a gift. The item is Costco ITM/ACT 754084. The problem is that the fly zippers are too short. You have to pull your pants down to take a pee.

This is embarrassing, especially in public restrooms. Been customers for more than fifteen years. Never had a problem. How much do you save by scrimping in the zippers? A few cents? If they were not altered I'd return them.

My mom and I were in deep conversation when leaving Costco after already paying. We went out the wrong door and were treated like shop lifters. The man asked how we got through this way I said through an empty cashier aisle.

So much go more to story but it's more than 100 words. I would love to make complaint to someone high up. They treated us horribly because their employee didn't do their job.

The Pharmaceutical department at the Melrose Park, Illinois is awful. The one clerk there , Mary is very rude and unprofessional. She seems to be very unhappy about her job, and takes her frustrations on the customers. I wont ever go back there.

She needs to find another job. Her attitude is not acceptable.

Friday January 8th about 8pm,I was trying to get Costco membership card in Teterboro NJ(I have BJ's one but ,Costco is closer from my house, that is why I was thinking to get the Costco one). I went to membership section and ask for the form to fill it out, The Representative gave it to me and ask me to fill it out, behind me ,somebody else ask same question-form for membership-, and

what was my surprise when the same representative that attended myself, start entering all information in the computer before mine, even if the guy came after me. The only difference I saw ,is I'm Hispanic (because my accent) and the other guy was Caucasian.

After 3 minutes after finish my membership ,and waiting for some body begin enter my information in the computer and watching how the guy who was behind…

I purchased a girls princess trunk complete with costumes, jewelry and tiaras. Though my gift was well received, the amount of glitter on the dress up costumes is beyond what we expected. There is glitter EVERYWHERE. Had the costumes been displayed for the consumer to determine if such glitter was to the satisfaction of the buyer or not, I would have not bought this item.

As such, I am now in the position of having to throw out the costumes (after washing which did nothing to get rid of excess glitter) and keep only the accessories and chest. Not what I was expecting for the price I paid and the main attraction to this item is no longer available for the child to which it was intended.

My recommendation is to pull this item for further disappointment. Thank you for your consideration. I…

I called both Costco and AX and could not find anyone that could address problem. My Costco AX card has a $5k limit. I want to buy a $16000.00 wedding ring set on-line. The Costco on-line website requires the ring be purchased on line. AX will only raise limit to $15000 or 3 X the current cap. The Costco rep said unfortunately there isn't a way for me to buy the ring. He mentioned buying $1000 Costco cash cards for any amount over the $15000. That seems ridiculous considering this is a one time purchase. Can you help me?

Bruce Swanson 703-856-5361

Acct#800537882001

I would like to request Costco review the attitude of your employee at the Costco 1709 Automation Pkwy, San Jose, CA. This morning I called to order a pizza at 10:30am. She said the pizza will be done in half hour which means it will be available at 11:00am. I am living far away from the Costco at 1709 Automation Pkwy, San Jose, CA but I planned to pick up from there because it is on the way to my friend's house. I am OK if the pizza will not be as hot as it is just made.

However, when I came to pick up at around 11:50am, a Chinese lady who works there said I have to wait until they have spare pizza available because I was late. It seems she punished me because I was late. I was waiting for more than 15minutes and keep asking for picking up the pizza. She kept saying I had to wait because…

The Brussels Sprouts from the fresh vegetable dept. were half slimy and deteriorated. They all need to be pull d so they are not sold. Arlington Texas store on Matlock st.

I was eating some milk chocolate raisins by Kirklands and got a grape vine stem in one. I'm not sure on your policy on this stuff but it was not something I expected from your products. My family shops at Costco a few times a month.

I'd hate for that to stop and we all really enjoy your store you guys have furnished a few rooms in all our homes. To me this is a huge disappointment. I have taken pics of the product and the grape stem.

If you need it I've also informed an sent pics to my parents. I will be waiting to hear from you guys soon on this matter. I have tried to send pics but for some reason this Email wont let me send them to show proof.

I went to my closest Costco on 11/29/15 - Ft. Myers store # 351. I normally shop twice a month at this Costco. I have a business membership which has cost me $200 - $275 per year since this store opened as I pay for myself and my employees. I have a Sam's club and BJ's that have opened closer to my home but have always liked the Costco products and service. I have noticed in the last year, but mainly in the last several months that the service has really gone down hill at this Costco. I see people every time I'm in with what seem to be major complaints at the service desk - I also had an issue within the last month and thought it was going to be taken care of on my visit to the store on Sunday - but it was not. Here is what happened.

On Sunday Nov. 29th I purchased two boxes of the…

I have been a costco executive member for many years, and I have never lodged a complaint until now. My complaint is about a product prepared by a company called feature foods international. The product I am complaining about is called herring fillets in wine marinate.

This product is no longer what it use to be,it is totally different fish that I use to consume. I don't know the source of this particular fish product but I am curious to find out. It no longer taste the same, in fact it doesn't even taste like herring.

These herring bits are tougher then the ones I use to consume. If there is no chance, I will no longer buy this product. The store I bought this product is Langley B C Canada.

Mayra was very rude! an unpatient! She said nothing!! Still she said nothing! He told her again just print "an we will worry abt it later" Finally I got out of there but was very upset! She never bothered to call me to pick up!

Once again the worst service I have ever received in Costcó!!!!

I 've picked 6*6bottles of wine cost displayed Inc vat 23.98 went to till and they charged me 31 some change, I've noticed that they over charged and went to customer service to check and thlbeen told it was 31£ some change and I've should the picture as attached.

Been told the one I picked is not same as price displayed (even they are stack full of them on wrong price display)

I've spoken to the manger Mark and been told the item stacked and the price displayed are not same items hence cannot give it for the displayed price with is not true I guess I am correct???so returned the item and said will make a complain he didnt even bothered so rude customer service ( his name is Mark from sunbury Costco)

Not happy about potato salad at Docklands store, Melbourne, Australia, only being available in 1 kg tub now. Although we love it, won't be buying it again, unless available in 500g tub, which we used to buy. Too much salad for the two of us.

Found piece of hard plastic in ground meet. Picture is available

I ordered furniture in September. It eventually arrived with two pieces damaged which had to be replaced. It took three months to get all the pieces and in the meantime I was held hostage by Metropolitan Warehouse who could call and say "your furniture will be delivered on Tuesday" when I had already told them that I was available Monday and Wednesday.

They came on a day I had already told them I was at a funeral, and coincidentally there was someone at my house, and then two days late they called to say that they would deliver the furniture (which had already been delivered) on the following Tuesday (when I had told them I would be available the following Monday or Wednesday). Buying Costco furniture is a joke.

Getting recompense from them is equally a joke. They don't care once they…

Purchased online HOTPOINT WASHING MACHINE & TUMBLE DRYER delivered 10/11/15 to our new address which we moved into on 27/11/15. Used both items for first time 8/12/15 and found water pouring down front of tumble dryer & floor flooded.telephoned complaints dept. told it was one of the machines which had a fault & I would be contacted regarding this in due course it could be upto eight weeks. I was given another number To ring & was told they couldn't help & I should contact local store which I called & after waiting 30 minutes I put the phone down.

I tried every day and eventually spoke to Sue on 10/12/15 who called us back & said Mark at Sunbury would deal with it and call on Monday I contacted store spoke to Coleen & gave mobile number as well for Mark to call,no contact waited until…

It is to my dismay that upon shopping at the Costco store in Taichung, Taiwan, that milk from the discredited Tin Hsin parent company is still sold with the Lin Feng Yin label at Costco. There are web postings about a girl recently harassed by the Assistant Manager and Duty Manager when she attempted to return milk, which is clearly her right as a customer and in compliance with the Costco return policy.

My wife and I have been Executive Members for many years. We love Costco and trust the quality and safety of their products. I highly suggest Costco in Taiwan discontinue selling discredited products to maintain a positive public image. In the United States, Costco does not sell genetically modified salmon because of similar consumer concerns.

This is not a complaint to Melinda at Costco Optical. This is a complaint that the lab will not put new lenses into my sunglasses. I cannot get nike sunglasses made like this and I have looked over 1000 pages at Ebay.

The glasses are 155 mm wide and fit me like a glove. The department will not refill because the frames are scratched. I have had these frames fills 3 times over the past two years. Once because my poly lens saved my eye.

Really Costco lab, are you now so stuck up that you won't fill my work lens and call my frames too scratched? I am frustrated and pissed at the Costco corporate office.

Automotive Dept. Redwood City ,Ca. I came into Costco to buy a Battery for my car. The gentleman that waited us was very sloppy Dressed employee. He did fair in talking to us but His appearance was little to be desired .

His name is Walter, someone should teach Him how to dress and carry Himself. I have worked with public for a number of years this Guy needs to learn How to wear His hair piece and learn How to Dress.

Thank you for your time Jack Caler

electric shopping cart this is the last chance , the staff said they had only 3 carts if Costco don't won't the disables shopping money just post a sign,Not disabled friendly they don't have a waiting area ,walmarts is less than onehalf miles from Costco I counted 12 carts at walmarts and there prices or as cheap,someone needs to explain to me why a multi billon dollar co.

Can't have a few more carts ,I guess it's as I said not disabled friendly

This is just to let you know about a product I recently purchased through your Chico Ca. store. Kirkland signature chocolate raisins. item number 835671 (09661906716) best before Sept. 03 16 (37233726). I bought these less than a week ago, there is nothing on the pkg.

to indicate there may be seeds in these raisins. To my surprise I bit into a rather large seed and broke off the front half of my front tooth. I also found several other seeds in these raisins as well.

I called the store in Chico and they suggested I bring them back for a refund. I am not seeking a refund and have no wish to bring them back. I am not seeking any damages at all, I just wanted to let you know of the problem so you would be aware that all these raisins are not seedless which could become a problem for you…

I bought a set of leather furniture on line which was delivered on November 22, 2013 Invoice # 003146329. There were all sorts of misrepresentations about quality and warranties along with a service agreement through Guardsman( Agreement # G5RO4-432013). Padding and springs have a very bad quality and cushions are deflated under less than normal use by 2 light weight users.

I sent a claim to Guardsman and they played a dirty game. They waited until 2 days prior to expiration of my claim and asked for original copy, otherwise I will not be eligible any more. I'm asking for full return and refund of my purchase prior to taking legal action. Best regards. Kamran Mahdavi 949-967-6496

An Asian employee named "HA" is a very unfriendly prejudice to her own kind lady! She should not even work there. She is so rude even with kids, do not smile or say "thank you" even if she's at the register or checking receipts in the way out!

Especially to other Asian people. Like she she's so better than any other Asian! She needs to get let go or at least a serious training class in ethics and customer service!