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Covergirl

2.0
82 complaints

Address

1 P&G Plaza, Cincinnati, OH 45202

Complaints

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Pamela c Harvey

Sep 12, 2025
0

I was using Covergirl CG Smoothers. Loved it. No longer carried in many stores So I switched to Cover girl Clean invisible. I noticed it burns my eyes and yesterday at the pool I had a bad cornel burn in both eyes Extremely painful.

Using steroid drops to heal corneas. The Ophthalmologist Dr thought is was the make up and chlorine causing problem. Plus the Clean formula is very heavy. Go back to the smoother. Pam Harvey

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jana porterfield

Oct 2, 2023
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I purchased a covergirl eyeliner and I put it on very sparingly and there was very little product in it exhibitionist 24 hour kohl eyeliner. 300 rich brown

Please tell me if this is a mistake, or normal. I am very dissapointed

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Nancy Sloan

Sep 9, 2023
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I purchased Covergirl Perfect Point Plus Eye Pencil. I was unable to see how to use it since the small clear plastic tip at the end did not come off and the color was not protruding from it. I searched online and found advice to twist the base to bring the color point up which I did.

Each time I tried to use it, the product broke off the end. The fact that I found many people asking the same question tells me that the product is poorly designed. I am not a happy customer.

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Jann Pollick

Jun 10, 2023
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I bought the Cover girl exhibitionist cream lipstick. Enchantress blush. The color on the outside of lipstick was no where near the lipstick color. Waste of money I thought it was darker and you can't even tell I have it on.

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KW

May 23, 2023
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Megan Thee Stallion does not represent young females or black women please get her off the commercials or I won’t purchase cover girl ever again. She’s a terrible role model.

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Ruth Brooks

May 18, 2023
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I bought CG Lash Blast lash & brow serum at Walmart in AZ. It had nothing in the tube. It was dry. I was wondering if I could get a replacement for it. 437 E Germann #4 San Tan Valley, AZ 85140

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Brenda Barnes

Feb 7, 2023
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I bought a Covergirl 3 color in the 105 Cafe Aulait. 00 coupon that it kicked back on me at self check-out. The coupon expires on 02/11/2023. 00 off One Covergirl Eye product. (excludes 1-kit shadows, accessories, Lash Blast Clean and travel/trial sizes.

I went to customer service and she said the coupon could not be used.

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Linda Moore

Jan 12, 2023
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Purchased a dark blue eyeliner. It was dry and pulled on my eyelid and deposited little color. Very disappointed.

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Audrey Walter

Jan 2, 2023
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I recently purchased the lash clumping mascara from cover girl at my local CVS. I have to tell you I have never in my 45 years of wearing mascara has such an horrendous product. The applicator reminds me of a fuzzy caterpillar that you picked up off the ground, and so many clumps!

I have always been a loyal cover girl user, but this product is just horrible.

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Joyce Ziegenhagel

Dec 19, 2022
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I recently purchased Covergirl Exhibitionist Stretch and Strengthen Mascara and it appears to be full of chunks! I tried cleaning the brush - which did not help when applying, it leaves "globs" which then smear and I have to completely clear every thing off before I can hopefully try again.

I made the purchase before I left on an overseas trip as wanted to have fresh supply's to travel with -- that was a BIG mistake!! Upon arrival I found a pharmacy and purchased a new product (L'Oréal) which worked fine.

I just hate that I waster $8+ for the Covergirl!!

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Angie Akers

Dec 16, 2022
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I bought covergirl aqua smooth foundation. When I got home an opened the package the makeup is not full as it usually is, an should be. The metal holder it's in is bent. I really upset about this. I have the receipt but the store won't exchange because package is opened.

I tried to upload photo an it said file too large. Thank you for your time.

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ROXANNE JORDAN

Nov 10, 2022
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I bought the new Exhibitionist mascara. It goes on gobby, even after I clean off the wand each morning. It is a real disappointment, so I am going to a much pricier mascara that I used in the past, but I will not buy your products again.

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Judy Weaver

Oct 25, 2022
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I have used cover girl professional two and one very black mascara with a curved brush since the 80s. I tried others along the way, but always went back to the same one with cover girl. The last few years, I’ve noticed that when I buy this mascara, it seems to be dried out and old as soon as I get it.

I thought I was doing something wrong and didn’t use mascara for a year when I was getting cancer treatments, but I recently bought a tube of mascara and it was the same condition. This is probably seven or eight of these that I have bought.

I even went to different types of stores in case the stores weren’t selling it fast enough. I’m really disappointed and although it’s not real expensive, it’s not free and it just doesn’t work anymore. Can someone tell me why this is happening over the…

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Marilyn Motley

Jul 8, 2022
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I HAVE BOUGHT 3 COVER GIRL CLEAN MATTE MAKEUP COMPACTS IN THE COLOR "BUFF BEIGE." "3". AND THEY ARE DEFINITELY NOT, I REPEAT NOT, "BUFF BEIGE" I HAVE USED "CLASSIC IVORY" IN THE PAST, AND THESE ARE DEFINITELY "CLASSIC IVORY". NOT " BUFF BEIGE." SO I'M OUT THE MONEY AND HAVE NO COMPACT POWDER TO USE. THIS HAS HAPPENED TWICE BEFORE.

WHAT IS THE MATTER WITH WHOMEVER PUTS THE LABELS ON?

I DEMAND SOME SORT OF JUSTICE!!!

THIS IS NOT THE FIRST TIME I CONTACTED COVER GIRL ON THIS SAME EXACT ISSUE. AND NOW IT HAPPENED AGAIN!!!

WHAT IS WRONG WITH YOUR COMPANY??

I'M DONE BUYING COVER GIRL PRODUCTS, AND THAT'S SAD BECAUSE I HAVE BOUGHT THEM SINCE I WAS IN HIGH SCHOOL IN THE 1960'S. I'M SWITCHING TO MAYBELLINE.

AND DO NOT ASK ME TO SEND THE COMPACTS BACK. I'M NOT SPENDING A DIME RETURNING THEM…

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Riley

Jul 3, 2022
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Covergirl foundation has been my staple for many years. Recently, I bought a bottle of Covergirl Clean #153. I shook the bottle as usual and held it upside down to apply the foundation. The consistently was nearly like water. I lost half the contents of the bottle because it was so thin, unlike the usual makeup which is creamy and does not splash out of the bottle.

I did not retain a receipt because I have never experienced such a disappointing result of purchasing Covergirl but I purchased the foundation at CVS in Pasadena, California. I hope HissingKitty is a legitimate complaint site for Covergirl. It looks suspicious.

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Ricki White

Jun 27, 2022
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as a long time user of Covergirl I am truly let down. This is by far the worst experience I have had with covergirl and I would love my money back or coupons. :? as a long time user of Covergirl I am truly let down.

This is by far the worst experience I have had with covergirl and I would love my money back or coupons. I WILL sent the primer back it’s that bad. And I did use the foundation with it. Just not a good product

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Edie Cole

Jun 21, 2022
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I've been using Continuous Color lipstick for years with no problem. Bought #010 at Rite Aid on friday and when I opened it it had a rank smell like rancid and doesn't go on smooth can't take it back, threw away receipt.

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Sandra

Jun 10, 2022
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I buy all the time lately it’s clumpy and I go through 1 every 10 days. Going to have to switch brands getting to expensive Tks.

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Nancy

Feb 5, 2022
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Bought Covergirl eyeshadow, opened and it flakes like I have used it many times over and over again, it's brand new. What happened to their products, this is a disaster, all over my face with eyeshadow flakes and my clothes.

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Gosia

Jun 16, 2021
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Mscara brush loses its hair quickly after few uses

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Tracy Newman

May 11, 2021
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Purchased a pencil eyeliner from a Walmart. It rolls out as you use it. I used this type and brand for quite some time. Well this one rolled out for about a week and was then empty. I don't use that much eyeliner.

Has Covergirl reduced the amount of product they are selling with their packaging? It's impossible to tell if you are paying for the pencil itself and not what's in it.

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Tracy Tanner

Apr 25, 2021
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I have been buying your product for as long as I can remember, and never have had a complaint. But this is the 4th time this has happened to me. I buy the covergirl easy breezy brow pencils, #505 rich brown.

Lately everytime I go to sharpen them, the pencil insides break off until there is no more left. They just crumble. That is a lot of money I have spent 4 different times for the same thing to happen. I would like reimbursement for this.

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ronda robins

Jul 27, 2020
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I have asked about cover girl 661 outlast lipstick and have been told it is in Perth at Target. Target in Perth don't sell cover girl. the other colors are not dark enough 621 and another 9.. I like the lipstick but need to know.

Can get from America but the postage is twice the price of the lipstick. I don't know where to buy it. Thanks

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ronda robins

Jul 15, 2020
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sorry i lost my number i was given. I would like to know if you are making outlast lipstick 661 . i was told Target have it but in Perth Target don't sell cover girl. i was also told of two other colors but they are to light.

i was to try 6 21 and 920? i think. I would like to know where to buy 661 . I looked on ebay but the postage makes the lipstick to expensive. I like cover girl products. I have been trying to buy it now for over year in Perth.

thank you for your time.

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linda l jakoubek

Mar 5, 2020
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I purchased my first liquid eyeliner it lasted about a week coudnt take back didn't have receipt so I purchased another one called intensify mei it woudn't evenl ine my eyes dry waste of 10.00 again I even tried to mark my wrist wouldn't work very disappointed

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Sarah Coe

Dec 12, 2019
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BUT the last 5-6 times I have bought it I have only gotten about half of the use out of it. I only click it once for it to come up just a bit and everytime I go to put it on it breaks off!!

I have tried being super careful and gentle and it just breaks off so easily. I am about to go to a different eyeliner after many years of using this one :(

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Heather Dastoli

Dec 12, 2019
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I purchased Covergirl Peacock Flare Mascara from Dollar General Store #16803 on 12/10/19 for $8.00 when I opened the package and attempted to use the product the 785 Extreme Black mascara was dried up and did not apply. I have my receipt but only and a photo of the product but none of the attachments I tried were excepted. I will say the other Covergirl products I purchased that day on the same receipt were satisfactory.

Thank you, Heather Dastoli

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mary beth caudillo

Jun 26, 2019
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I have used Cover Girl face powder for over 40 years. As of late each time I have purchased, the powder is as if if had gotten wet or damaged somehow. I always make my purchase at Walmart as their price on your product is the best.

I literally have lost 2 out of the 3 products recently purchased. I did not take them back to the store. I would like to be compensated in some form as I have never had this happen before. Thank you for your time Mary Beth Caudillo 5224 S. Austin Ave. Chicago, Il 60638

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Ann Skown

May 22, 2019
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I recently purchased a COVERGIRL Clean pressed powder. Number 150-Creamy Beige. I have always purchased this product, but this is the second time that in a short period of time the top cover comes off the hinge. Can't they come up with a twist container or something better than this plastic junk.

The scu# is 22700 12219 Purchased at Walmart Other numbers that appear on the packaging are: 906000 99260000829

Right now I feel it is a waste of money to buy this item.

Dissatisfied,

Mrs. Ann Skown annskown@yahoo.com

Please advise.

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Katie Curtiss

Apr 26, 2019
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I have used CoverGirl cosmetics for many years & have always been pleased.

However, three recent purchases of CoverGirl Clean normal skin pressed powder, 125 Buff Beige have been so hard packed that I can't get the puff to pick up any of the powder. If you rub the powder really hard with your fingertip, it comes off in big hard pieces.

I purchased the first defective pressed powder about a month ago, and replaced it with another purchase about two weeks later. Just bought another one, and it is also unusable. I bought all three at our local Wal Mart. Lee's Summit, MO Any suggestions are welcome. Thank you.

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Emma Morrison

Apr 24, 2019
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Dear Covergirl, I use the fine liner eye liner, I love using this product, but sometimes when I buy it, it breaks constantly and my main complaint is that there is hardly any inside does not last long. I would love to receive more of this product on Covergirl ,to replace all of the times I ran out. Onyx black.

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Tammy L Berg

Apr 19, 2019
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the foundation i purchased a week ago, was so old it was dried up inside the bottle

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Mary Webb

Apr 19, 2019
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I purchased cover girl clean 125 liquid foundation end it was extremely watery I’m not sure What happen with this product your help would be great .

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Mary L Fosdick

Apr 2, 2019
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I bought d 4 foundation classic tan, matched it to covergirl simply ageless no 260 classic tan, d 4 is much darker and I can not use. the stores are not stock simply ageless.

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danielle CAVIS

Mar 31, 2019
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I have been buying many of the Covergirl Cheekers Blush size 3g (12 oz) and they keep breaking in pieces. I use it every day. Before I was buying the bigger size and I didn't have any problems with it.

But, they don't have my color anymore. Anyways. Is there anything I can do to preserve it. Like adding water???? Let me know..

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Jerilynn Prentice

Mar 29, 2019
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I called to state a problem I was having with Cover Girl Cheekers. I had to ask the gal to keep repeating because I what she was could not understand what she was saying because of her assent. I provided her with the bar code numbers on the back.

She wanted another number I could not find. She put me on hold,,,,,,,, (too long) When she came back I asked her to connect me with someone in the USA She was rude and unwilling and told me to call back.

I called back, this time I got a male voice , again with an accent so right from the beginning, not wanting to go through trying to understand him, I asked for someone in the USA he said he was in the USA So I asked for someone who spoke English without the accent He told me bruskly to call back.

My time had been wasted. I should be able to talk…

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Arlene Traynor

Mar 28, 2019
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I already asked you, but I bought a Covergirl Outlast and it did not stay as long as you said it would. It was off in a few hours. Too expensive to throw it out. Very disappointed.

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Linda Lee Parsley

Jan 29, 2019
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I have bought Cover Girl makeup for about ( 45 ) years and your quality goes WAY DOWN with each purchase I make ???? I get tired of the make up eye shadow applicators falling off and onto the floor ALL of the time and I can NOT use them at that point S - - O I also see that the pressed powder is MUCH THINNER than it used to be and

its not very hard to use it all up SOONER than I used to ??? the lipstick is like using a lip balm with NO COLOR at all ??? because there isn't any COLOR at all ??? Eye brow pencils that are gone before you know it ALL of the QUALITY products that you WERE KNOWN for selling at one time is NOT at all there any more at all ???

I think I had better look for a make up that has NOT changed their quality because you have a QUALITY PRICE on products that are NOT…

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esther burris

Nov 7, 2018
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I PURCHASED TWO ITEMS WITH COUPONS,WHEN I GOT TO THE REGISTER THE COUPONS WOULD NOT SCAN AT ALL. THE COUPON # IS 0022700-056801 and 0022700-056802. IT WAS FOR THE LIPSTICK AND EYEBROW PENCIL. MY ADDRESS IS 333 PLAZA RD LAMAR,SC I LIKE YOUR PRODUCTS WOULD BE BETTER IF I COULD USE MY COUPON

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Eleanor Driscoll

Nov 7, 2018
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I bought Covergirl mascara years ago but found it too "gloppy" and "bunchy" on my lashes. I have used other companies products since then. Last week I thought i would try it again because of its affordability and I thought by now it would have improvements.

I bought Covergirl Lash Blast Active. NOPE same gloppy bunching formula. Time to go back to other brands. Am I the ONLY one who has this problem with their mascara??

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Lara Prestas

Sep 29, 2018
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Who on earth decides what colour the aussie girl skin is????? We are not pasty white based,or mellow yellow undertooned. The typical australian woman has many shades, as we are multicultural. Even our icon model Elle !!! look at her skin tone, Not just Pink, Not tooYellow, has a slight Brown within it.

I love the foundation formulas, however WHO EVER at Cover Girl decides what us Aussie women can wear should go back to being the tea person. Give Australia ALL the available shades please. We love spending money on our looks, you are creating BIG $$$$$$$$$$ mistakes.

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El

Aug 20, 2018
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I bought Covergirl Lash Blast Volume (waterproof) Mascara because of the Covergirl reputation. Even with the first application, it was clumpy and went on "rough." The mascara breaks off into little crumbs that get into my eyes. I wear contacts and this is painful! If the crumbs don't get in my eyes they are on my cheeks. That doesn't make for a nice look.

I use other Covergirl products and they are great. I am sorry I spent my money on this mascara as I will now be guying something else that doesn't leave behind little bits around my eyes.

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sharon

Aug 7, 2018
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I purchased a covergirl pressed powder at the store today The product was Covergirl clean pressed powder 120 creamy natural, brought it home and it was a totally different colour than the one i bought some time last year. It was almost white and the other one I used to wear to make me look like I had a tan.

I called the number and the girl wanted too much info so i hung up. I decided to complain on line instead. My problem is that the exact same product is no longer exactly the same. The compact it self is identical and the sticker reads exactly the same, but the content inside is totally different.

I don't expect to get any satisfaction from this complaint, I just wanted to submit my complaint and express my displeasure with Covergirl.

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Sharon Lardarello

Aug 7, 2018
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I recently tried the Covergirl So Lashy ( more to the name) mascara. After 2 days of wearing the mascara I developed swollen and itchy eyelids and cant get rid of the swelling or itching. It was a new mascara that I wanted to try and I will never use Covergirl again for my eyes.

I immediately disposed of the mascara. From the reviews I am not the only one with this problem from this mascara. it isn't cheap either!

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CHARLENE GRAHN

Jul 27, 2018
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Spoke to customer service Rep Tory, she was polite and attentive. I purchased a product and the color was to dark. She was king enough to send a coupon for a replacement and recommended something more suitable for my needs.

S your products are always of high quality.

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Sherry Stewart

Jul 26, 2018
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I bought Cove girl Lash Blast Fusion water resistant mascara and I could not be more disappointed. When I tried to apply to lashes the wand was loaded with clumps mascara . I used a tissue to clean the wand and tried again.

When I pulled the wand from the container it was full of big clumps again. It was totally unuseable. I am very disappointed in this product and it was completely a waste of money.

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Sheila Kay Hoemig

Jul 23, 2018
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I HAVE USED COVERGIRL EYELINER FOR YEARS. I HAVE NEVER HAD ANY PROBLEMS UNTIL RECENTLY. I USE THE EYELINER THAT YOU TWIST UP AND HERE LATELY THE EYELINER KEEPS BREAKING WHICH WASTE A LOT OF IT. THANKS FOR YOUR TIME, SHEILA

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Laura Dickson

Jul 10, 2018
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I have been sing the Simply Ageless 3-in-1 liquid foundation for years, at least 5 and love the product. I find it goes on smooth and even and the classic ivory perfectly matches my skin tone. The reason for my complaint is that for the 3rd time in as many years that I have purchased a defective bottle.

The pump no longer works and I'm unable to get the rest of the makeup out. I buy the product at Shoppers Drug Mart every time and when I asked about it they said to cut the bottle open. I just wanted to make it aware that this has happened a few times but I think that I spend even on the product the bottle should work.

I gave 5 stars because the product is great, I just wanted to let you know!

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Kathy

Jun 15, 2018
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Eyeliner flaking Have only used for a week or so and these 3 colors are terrible The others are fine Kathy

80508B956A1

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Allison Glover

Jun 14, 2018
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hello. its a great product that does not give u a sticky feel and it's long wearing. i always purchase more than one when i find a store that has but lately most stores in the north jersey area are always out of stock and if they do have stock its very limited and most times the seal on the container has been broken.

please look into this matter and i really hope you guys can resolve this issue soon. there is no other product that compares!!! thank you

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