Cox

We have had very very spotty internet services for the last three weeks. When we call we get apology but no idea of what is wrong - how long it will take - go to the Cox ap which we found useless as it gave very generic statement every time we went to it - I had lost some very important emails because of it with my work with people with disabilities.

Then we went down to the local office here in Manchester CT and that was just as bad. The person was just trying to sell us Cox mobil cell phone service - if you can't fix the internet and give us reasonable explanation why why would she think we would sign up for cell phone service!

I REQUEST THAT WE GET A REFUND FOR THIS MONTH ON OUR COX BILL OF $111 AS YOU DID NOTHING TO PROVIDE ANSWERS ON THE PROBLEM AND YET WE HAD VERY VERY SPOTTY…

Been a loyal customer for 13 years attempted to login to my email accout and was told it was deleted. No notice, no opprotunity to save 13 years worth emails gone Worse ISP every

I asked to get a breakdown of my bill, in the past there were a lot of mistakes that had to be corrected. Yes I am on the Connect2Compete program and my family and I also qualify for government discount, seemed as if the representative was upset about that.

The agent I got transferred to supposedly works in the billing department. He was very rude when I asked him to go into detail about a previous bill. He sent me a picture of my bill, but it still didn't add up and I informed him of that.

He was of no help and had no remorse for the issues I was having. He then attempted to transfer me to someone else after I let him know I would be reporting him to his manager. Very rude customer service towards the end of our chat.

Horrible customer service from a horrible company the only reason they implemented data Was so that they could take advantage of their customers who were either forced to. Work from home or school from home during the covid pandemic showing how pathetic they really are.

My service has been down since March 28 2023. And all I got was the run around. Service will be restored at 6pm and next by 10:50pm. Next technicians are working on problem twice. Then we will have your service restored April 5.

Then we have to send atechnicians at the earliest Friday April 7. I missed the technicians call at 8:20am and he told me I have to reschedule. I'm done taking equipment back and canceling service. THANKS COX!!

Worst chat service EVER! I simply wanted starzcremovedxas I did not order Took overv40 minutes. Asked for my information 3 times. I gave it 3 times. Completely clueless. Where do they find these people! @

Paid my bill this morning online. No receipt was mailed to my email. I started online chat. Some IDIOT told me it was because I had blocked COX. He told me this 4 times. I told him I did no such thing, he wasted my time for 45 minutes and finally told me to call COX and discontinued the chat. RUDE EMPLOYEE! So I call COX, follow your maze, wait ten minutes on hold. Someone picks up and hangs up.

So I call AGAIN. Go through the maze, wait ten minutes and a woman said no, I had indeed NOT blocked COX. That was a lie. She said they were having issues with their system and I would end up getting the receipt. I never did. I paid you $152.00, wasted an hour of my time, and 6 hours later I still have no receipt. CAN YOU GET ONE DECENTLY TRAINED EMPLOYEE?????

I signed up for a cox internet special and I received a call asking if I would like to try their contour for 30 day free trial. When I get my first bill I get charged for the contour and I did not get the internet price.

I called to get it changed to the internet special, over 1 hour and 30 minutes on the phone being placed on hold numerous times to come back and tell me there is nothing she can do. 05. I am beyond upset and Mar M the account manager told me there is no one above her to speak to.

My internet was horrible. I was constantly chatting and calling with tech support. Verizon home internet is in my area and no issues and way cheaper. Cox cust reps keep getting disconnected when I am trying to cancel a service.

They tell me they cannot cancel my service. And then when I ask for a supervisor they say they are not available and if I want someone else I need to call back. They are so rude.

I have not been credited with 2 payments of 59.08 each for dec 2022 and Jan 2023

34 minutes on th phone before you answer to lower my bill and get disconnected from some guy in California you have NO CUSTOMER SERVICE AT ALL TOTALLY WORTHLESS OPERATION!!!!!!!

So I pay 89.00 a month for service they offer for 49.00 for 12 month WiFi is slow no good bad customer service very rood I am going to switch after so many bad years of paying for nothing

I have been a long time Seasonal customer who lives in California and make visits to Las Vegas on occassion to care for a elderly family member. I am writing to your customer satisfaction complaint department because I need the Seasonal status to be re-instated without the 30 day requirement (penalty), as I have been accustomed to, in the past.

Recently, I called in on November 9th to set my service back to Seasonal. The representative, (Joey) advised that there's a need to leave service "on" for a minimum of 30 days before it could be returned to Seasonal. I expressed my dissatisfaction, told him I have not been told that in the past. He closed the call without honoring my request. (He mentioned that some of your policies had been "relaxed" due to COVID 19.)

I therefore, called in again…

Please see correspondences between Stephanie in Escalations and Louise (520-326-6475). Stephanie doesn't understand. My phone issues happen if someone tries to contact my phone or I contact theirs. The issue is ongoing and frequent. The issue does not happen if I am not using the phone.

There is the answer to Stephanie's thorough investigation. Barbara Cooper has confirmed my phone situation to Stephanie out of goodness. Do you understand? Decide to believe it. Or decide not to believe it. Up to you. (I have been asked by Stephanie to not set up troubleshooting with anyone but her. ) Many thanks. As always, Louise

Called on Friday to find out what was wrong with cable to begin with. Was told our cable box was bad. said she could set up an appt for Tech to come out and check and bring new box and set it up.

Tld her I could go and do it myself, Didn't need Tech to come out. Exchanged box at Cox store and hooked it up and it worked just fine. Have gotten over thirty or more since. And The one Thank You for choosing Cox!!!!!

I can't get them to stop!!!! Now they are sending everything in spanish? It needs to Stop!!!!!

what ever it takes ! E-MAIL!! DON'T NEED YAH! just saying.

For account #051952507 which is an old one and not active, I was sent to collection for $75 and that alone caused me a lots of problems and aggravation. I am not responsible for that because I moved from that address on October of 2019 and this charge is from 3/17/2020 to 11/13/2021.

I called collection and they said that they can’t help me and advise me to call billing. I talked to Gloria, account manager, and because I couldn’t remember my pass code of that old account , she couldn’t help me neither.

She advised me to pay that to collection because she can’t do anything for me.

However I need you to explain to me the charges for the period that I was not living in that address any more and how come I didn’t receive any letter from you about this charge . I am a current customer as…

Absolutely unacceptable, horrible service. Internet is not working, and all you offer is paying more money for not solving anything. Please fix the internet. The worst internet service I had ever.

I ordered Cox internet service through rep Kevin hill on July 5th. The service was great and the account was set up for my Argon apartment. The rep who came to fix had some issues with fiber and gave me his cell no and asked me to get updates from him.

On Tuesday 12th he told me he will have an update from his supervisor soon. None of my texts got any replies afterwards until I pressed him again and pleaded that I will have to cancel if I didn’t get an answer soon.

I am a software engineer and I work from home. Getting a connection was very important and this was communicated to him. His rude answer today was “ Cancel. It’s your choice”. I really think that this is not how your employees should communicate.

I just needed an update of when the issue will be resolved . Attaching the text…

My TV goes on and off for several minutes before it will stay on. I miss the first few minutes of every program. This happens every day.

You sent an email fair warning upgrades would take place next couple weeks. Recd 9: 30 am the other da6 May 31st and by 1:30 pm that same day you shut down my internet service, after saying it would be Done t few weeks.

It was Down up to 4 hours, I gave you seven hours. I’m a Chandler Arizona Customer Of over 16 years. You are wearing me out.. I called when my service did not complete loading for Google, Facebook, and Netflix.

00 for your vendor outsource. I told her don’t you send anyone to my home. I’ll expect a call when it’s fully In commission. That call never came. You have one of the worst tech support systems and shutting down our internet service without fully uploading fully, after doing so.

I unplugged Modem to get it going which did no5 help. The problem lied with Cox cable…

Internet slow and lose since Jan 2022. Call customer service ask me update plan $50.00 more for month then still slow i can't rember how many call .two week ago Thetotal no internet in my office call appointment tech coming check my office set 3-5 pm But no one came then called 3/17 resechedul tech fund out out side betwen my office not connct tech told me that file.report to enginer dept since thursday march 17 Untill now no one coming

I'm so disappointed with this company. Raising my cable 20 dollars in the same three months I add internet, get approved for the broadband help, get approved, yet never get the credit applied?! Only to return your equipment and find out that you will now increase the cable $20?!!

Did not even use the internet because I was waiting on the credit to be applied. You are awful.

Spoke to a representative in billing named "Cory". He refused to give any other means of identification. He refused to transfer call to a Manager, Supervisor or any other representative. His was demeaning and rude. Attitudes such as his should NOT be allowed to speak to the public much less represent a company.

I have been a customer of Cox for well over 20yrs and have never even come close to having contact with such a toxic person. There are way too many other options and providers out there to have to deal with customer service such as that.

At random times Cox will randomly throttle my internet to a crawl, and when I contact support they tell me nothing is wrong.

I was approved for the ebb program in July for no reason the credit was taken off my bill in August. Since this time it is now October 16th I have been arguing with Cox about trying to get the credit put back on my bill.

I called the government/fcc and got through to the emergency broadband program office spoke with someone there gave them my application number and was told that there's absolutely nothing wrong with my application that I was approved. After several phone calls and several hours of trying to get through to a correct person at Cox Cable because no one knew where to transfer me or they did transfer me and then hung up on me.

I finally got through to someone in the building department who was kind enough to give me the direct line to a supervisor. m. m. I finally got through…

The customer service rep was extremely rude. I asked to speak to a supervisor and was told that I couldn’t, and would need to call back another time and try to get one. I was told the supervisor was unavailable and would not be given a time to reach him.

I was told that if I wanted to find service elsewhere, they just needed my discontinue date. I asked for a survey to give feedback and was hung up on. I have been with cox 15 years.

I’d give it zero but it won’t do it. Why does cox internet and cable so incompetent. Why do they send repairmen over tht keep messing up. I can’t tell you over the decades of being a loyal Cox customer and asking when there is an issue, and there have been too many to count, to not send the contract men out cause they always make it worse, but

Cox has no respect for their customers and continues to send them. This last time they were to send a cox repairman for internet issues because the panoramic internet stopped working for most of the home. So they send out a contract guy and he does something to the internet, and then goes outside and does work in the box, and leaves.

This is all under the supervision of my 18 yo son who still believes people at their word. Repair guy says it’s…

My internet is down and then your reps have you on line for hours at a time. Then when a tech is schedule. Someone cancelled my appointment. I work from home and haven’t been able to work for 3 days.

But no one has an answer. One of your managers had me on hold for an hour then disconnected the call. Cox reps are very unprofessional. I never cancelled

Promised an appointment for today Saturday between 10 to 12. I stayed home to wait for the repair man. Not a hard job they just had to exchange boxes since mine has been acting rather poorly turning it self on and off not changing channels, fading in and out, losing sound and freezing, there are other issues but to many to list.

Called Friday and got an appointment for Saturday. I moved my fireplace unit out and set a folding table up to ready for the tech, when he did not show up by 12;30 I called and was hung up or cut off waiting for twenty minutes called back and again hung up on.

This went on all day , finally got thru around 2:30-3:00 got a tech told me I was schedule and there was nothing he could do and I had to wait until Wednesday, with that I asked for a supervisor and he gave…

Ordered this service 2 weeks prior to moving from California to Las Vegas. COX took my information, set me up on a contract, COX told me I would have to have a professional install because of the new area I was moving to, ok.

COX gave me an install date, ok. That day came and went. Called the next day and COX informed me that can’t do the install because of COVID 19 the technician can’t enter the home and won’t be able to until December.

COX knew this when I ordered the service, NOTHING was ever said about this, no phone call saying COX couldn’t make it happen. I had to call COX to find out about all of this. Thanks for absolutely NOTHING.

I subscribed to three of your services and picked up my equipment today. The agent that I spoke to put in my account that I would be able to get the free professional installation as nothing is available right now due to COVID 19 if I was unable to do the self installation.

Unfortunately, none of the equipment would work and a technician was sent out to my house. There was an issue with the connection of the wires to the house but he was able to connect and fix the internet connection but informed me that someone would need to come to the house for the cable because they were not allowed into the homes (completely understand that).

I called and spoke to an agent who was amazing!! She did a great job and went out of her way to help me with set up and checking on things for me to see if…

If there was a zero they would have gotten that rating. Cable been out for 8 days in our entire neighborhood. Supervisor had less information than tech who answered besides it could be upto another 14 business days. Tired of paying all this money for crappy service and support. Done

If a TV is newer than 2017and a smart TV and can receive chanles with an antenna and can connect to the internet why should it have to have a min box for cable.

I have been trying to get through to customer support all day just to get transferred 5 times in one call and the phone hangs up each time. I just paid my bill January 8th and now it’s saying it’s due again in 5 days.

This problem occurs EVERY MONTH and I can never get the issue resolved. Someone needs to contact me ASAP!

OK I am getting very pissed now over your billing department as well as the dispatch center. Seems like they want to bill for every little thing they can regardless if it is legit or not and do not want to help with issues but instead send people on wild goose chases to find answers.

Let me give you a few details. I had life line service for a long time but about a year ago I submitted it again based on my disability from the VA Rated at 60% currently being processed for 100%) as I always have.

Cox kept telling me it was denied but could not provide info as to why but did give me a number to call which was a non-valid number. I contacted cox and was advised that this was done thru a government agency and they had no control over this.

First off I am a customer of Cox not this mysterious…

The absolute worst for everything! Service, Quality, and pricing. I spend 1 day a month on the phone straightening my bill. no reward for being a long standing customer and they hike your bill after they sell you a 12 month price guarantee.

Try and call them, they transfer you around for 20 minutes and then disconnect you so you have to start all over again. ITS MADDENING! They for ever promise that everything they lie about is in your notes, HA, what notes?

Everytime I call they tell me I have NO NOTES! I will be unplugging and carrying my equipment into the store and leave it there forever. AT 200 dollars a month I can buy a new smart TV for every room in my house! GOODbye cable, hello streaming.

There appears to be a problem with some of my email not reaching me.

I am not getting emails sent by Smore.com for the Eastern Nebraska section of Society of Women Engineers. I discussed this with a Cox rep in October, but the conversation was over the phone so I do not have records. I have deleted all of my email rules and have un-blocked the few email addresses I had blocked, as your rep suggested. I brought this to the attention of Smore.com by email and have saved their reply which was sent Dec 13, 2019. The emails are being sent, they just are not getting through. I am not getting emails sent by the Red Cross reminding me of my volunteer shifts. I discovered that today, 04Jan20, but their Volunteer Connections site shows several months of emails they sent me that I never got.

Both…

RATING MINUS 5 STARS — woke up 12-26-19 to NO INTERNET CONNECTION AND ONE OF THREE TV/DVD’s NOT WORKING—worked 4-5 hours to get the problem fixed called and texted Cox for repair, and requested a Supervising Technician Repairman — repairman finally showed up last night 12-27 —when he arrived we had two televisions dvd’s were working—-when he left NOTHING WORKED—NO TELEVISION DVD’s —- NO INTERNET — I am frustrated and

very upset that Cox who is 100% the cause of the problem can’t sent a crew out and fix the damned problem, correctly —I have an important need for services and have been with Cox for 25 years—I WANT THIS PROBLEM FIXED—- I M M E D I A T E L Y- PLEASE CALL NORMA KORB 714 904 3127 TO COORDINATE IMMEDIATE REPIR — WE ARE TIRED OF THIS IDIOTIC RUN AROUND

To: Cox Cable Manager Services. From: Dennis M. Brown Service #001 5410 072185605 Cox Pin 0088

Subject: “White Privilege & your customer service personnel, who exhibit little-to-no professional training, entered a customer’s home later than scheduled without any explanation or remorse, with an attitude that he is performing a favor to the customer.

Today, 12/09/19, Cox Cable sent a “Black Thug Employee” (BTE) to my house to repair your cable box. (Please don’t send anymore.) This is a good definition: Someone of color who does not dress in business attire, no visible name tag, upon arrival does not identify himself, has no obvious company logo on his clothing identifying the name of the company to which he is employed. He defiantly wears a hairy unprofessional beard & he enters a…

Do these people know what’s going on in each department??? I think NO! I called to have my vacation mode turned on as I was told to do if I ever come to my condo. Service is turned off seasonally.

I text/ and call and some idiot says I can’t turn it on until MONDAY! That the department is closed! My husband gets angry (Ram game in tonight) and calls a different number. This guy says they ARE open 7 days a week just not until 9am!!

This isn’t the first time every person i talked to had a different answer! Don’t they have something to Look at so they can just type in the question and a universal answer comes up? The left hand doesn’t know what the fuck the right hand us doing!

This is the biggest cable company in the US and their customer service SUCKS !!!!

I wanna know why, if I pay my bill every month, if I have problems, why doesn't my bill get discounted when I have problems with my service or cant get service???? I pay my bill every month but when I dont get service, I still pay the same amount!!!

You are robbing me and every other customer!!!! We are not getting what we pay for!!! You should give everyone customer 1 yr free service for all your fuck ups!!! Not our fault your services mess up!!! You have plenty of money!!!!

How about a good faith deal to the customers??? We pay but don't get what we pay for!!!

I have to start looking at other companies for my internet as I do not feel they care about satisfaction of customers.

this month FIVE TIMES, each time apx 4-4:10 pm I have lost service, I call the 866 number go thru all the process, time before today...I LOST PHONE SERVICE ALSO...today DEC. 1,2019....watching the charger game...apx 4:10 again...I LOST the FINAL 2 MIN.....THIS is BAD SERVICE....I want it fixed...!!!!! I want an adjustment on MY BILL I want a real person to call me.....I have been a customer for 40 YEARS.....I am going to check into a service that actually WORKS!!!!

I was completely ignored and disconnected by an agent. She wouldnt give me her supervisors name and continued to ignore my chats and disregard everything I was saying she pretended like she wasnt getting my messages. I took screenshots of the entire conversation.

She ended up disconnected the chat after she continued to ignore my questions. I will be filing other complaints, TERRIBLE CUSTOMER SERIVCE THEY HAVE. Her chat name was Paige L.

Switch bundles,now Gold duo. Was quoted $141 per month total. Previous bill was $156/mth. New bundle included internet, modem and additional channels. Received new bill, $196/mth. Called spoke with rep. Rep adjusted to $143. Was told additional charges were added.

2 weeks later received new bill was $181. Called spoke with loyalty dept. was told they could do nothing. Was told they don’t know where the first rep came up with the quote of $141 or where the 2nd rep came up with $143.

Mike in loyalty, suggested he could remove part of the bundle ( internet/ additional channels). Wouldn’t have made the changes, if wasn’t quoted the original price of $141. Absolutely ridiculous how the price changes after the quote. The idea was to get more for less.

That’s what the bundles lead the customer to…

Had issues with my internet going in and out for hours!

Finally called and was transferred to cox Complete care and unfortunately i got some Lady name Tracey! I’ve never had an individual so horrible to literally make me wNt to cancel my cox service on the spot. As i tried to explain what my issue was she’d interrupt me yelling SIR! SIR!

What is your name first. each time i’d start to talk she’d interrupt with a loud SIR! SIR! I’ve never gotten to a point of making a complaint like this but this woman brought me here because she made me consider cancelling my account!

On 3/21/2018 when we moved in to our current home I received a card in the mail offering us a move-in special price. 00 and I cancelled it. 00 per month for 2 years, no rate increases. Since it was for 2 years I agreed verbally.

In April 2019 my bill increased and when I objected I was told it was not a rate increase but a step up. No one at Cox can give me anything verifying that I agreed to a two year service agreement or that I was informed anything about a rate increase, but just the opposite is true.

The customer is obligated but Cox is not obligated to abide by their own agreement which is total BS. How can a company expect loyalty when they miss-represent the terms of service?? No wonder customers are leaving in droves!. As of March of 2020 I will drop you you like a hot turd. No…

We arrived at our home in Rio Verde to find that Cox had shut down our WiFi, cable and internet. In the past three days we have made repeated calls asking what the problem was and when we would get service. We were repeatedly told that there was a problem they were working on and they hoped that service would resume soon. They then said service would resume at midnight last night. It did not.

Today they finally acknowledged that what they kept calling a problem was a planned outage for what they are now calling an upgrade. We were told the same thing we were told yesterday - service will resume tonight at midnight. We will see.

You. call yourself a communication company. It is clear that you are not. You obviously planned an extended outage without giving customers any notice and then…

We have had cox for a few years now and have had several issues with equipment, but today we had our service stop... all our tv screen said was check connections and reboot the box . So i did and got the same issue.

Then i went and checked all connections in my attack and at the cox box on the side of my house and tried it again still no signal. We called customer service twice and first the spoke to my wife like she was stupid and then told her a tech would have to come out for 75 dollars to diag it.

Then i called and spoke to a gentleman who i think tried to help he asked more questions than the first lady then told me we would have to possibly pay 75 for a tech to come out. Now i got a little irritated because i install satellites and cable systems in RV and rv parks so i know a…