Cricket Wireless

I had a great deal of trouble activating my phone. I received bad information and was told to go to the store. then the store told me they could not help me. poor showing

I purchased a phone and a phone case from the cricket wireless retailer store in Magee Mississippi, and wanted to return the items in the seven day return window when I did so I was rudely embarrassed and told I could not do that. I was lied to by the manager herself.

All day is just after my mother passing I asked for names of supervisors I could speak to, and was told that I could not get that from her when I asked her name she told me in a very rude way her first name and that was. All I needed to know these people at the store in Magee, especially the manager Sam as to what she referred her name to be has made this experience with losing my mother 100 times worse and I need something done about it.

I want to return my items and I don’t see what the problem is about returning that.

You have a worker that sells narcotics out her house and vehicle.... Me and my friend came into Southaven store and was told to leave she was gonna help us...she was rude and unprofessional....her name is April garcia.....I'm very disappointed in the service we got from her and the way she talk to us ....I think I take out business somewhere else....she needs to be fired or wrote up.....

You have a worker that works at the Southaven office who is rude and unhelpful....she continues to go to vehicle and take pills her name is April garcia

On 2/5/24, my phone got an error msg about corrupt go/co ASB. I was told to take it to my cricket retailer for a factory reset. I did and encountered Shania1 at Port Isabel, Tx. I provided her with the info and she literally said "I'm not a tech. I can't do this.

I politely asked if there was someone else who could help me with this. She went into an office and closed the door and came out and said Id have to find me an unlock specialist. I questioned that and did not want to go to anyone outside of where I purchased the phone.

She said she could recommend some referrals, but didn't know what they would charge me. She gave me no other options than buying another phone, which I did, because her advice seemed shady and certainly outside of a standardized company process.

As she was…

I have been with cricket for 9 years,and the manager of the Bowie tx store,while on the clock comes over next door where my wife works and starts screaming at her,i am going to leave cricket wireless and go with another phone company if this is not resolved asap

Have been loyal customer 4 yrs, referred 2 customers- Been trying to upgrade my Cricket Dream 5 for almost yr in half. Customer service in my area have been very rude, not even willing to understand that the 2 customers I have referred have been given there referral money and upgrades for free of charge?????

However i was told no maam its $25 for upgrade cost and you dont get a choice for the device. Im not paying anymore until someone answers my question of why cant the referral money your company owes me pay for my new upgrade??????

Im on the lifeline and acp plan, im disabled and must have a phone line bc of my life alerrt system.

I change my cricket account due date on October 28th and also enrolled in auto pay my due date was changed to the 3rd of every month cricket customer service representative took down my card info and said it was approved and it would come out on the 3rd of each month but there is no record with customer service that my due date was changed so now my account is suspended because of a mistake cricket made I have been a customer for 3 years and now I have no phone service because of a mistake they made

00 fee to pay over the phone. I added the Hotspot to my service on 10/20/2023 while I was paying my bill. 00. This was paid on the Mycricket app. Please see attached that shows a ) balance due for the month of October, however when I woke up for work on 10/21/2023 my service had been disconnected so I had to pay an additional fee to have my phone reactivated.

I went into the Cricket store on 10/23/2023 to try to receive a refund or a credit for the additional fee that I was charged and the young lady said that the person in the Cricket chat was not being helpful so she advised me to call 611 & request to speak with a manager so I did…

Me and my mom went up to pay for my bill then my mom was going on her own account. The lady said she had to charge my mom for the same phone I had just paid and then my account would be credited.

When I called back someone else told me no that's not how it works. I feel like instead of standing outside all the time playing on phones and smoking maybe they should be learning everything instead of telling people wrong information.

It is an ongoing thing at the New Martinsville WV store.

F*** off cricket I'm sick of you you are the worst I've ever had and I've had you for years I'm tired of you charging me extra money I'm tired of you every time I go to pay my bill you charge me $20 $10 here of $10 there you are slow you keep asking me to shut my phone down and you shut my phone down and it takes forever I'll send my phone freezes every f****** time it freezes I found a new service and I'm a canceling you and I'm going to tell everybody about your s***** f****** service this is my last month with you you sons of b****** go f*** yourself and

I want my money back and I'm going to take you to court and I'm going to sue you for every dime you have I'm going to bring up a class action law suit on you

Why does my Samsung a13 overheat so much!!!

The company sells you phones that don't work with their services and the refuses to unlock them

My Cricket Wireless Phone was stolen on August 8, 2023. I called Cricket Customer Service and ask that the phone service be turned off that day. August 8, 2023. I was told by the associate who spoke with me over the phone, that the phone was shut down.

and block from all criminal activity The next day August 9, I received a text warning from google that there were suspicious activity on my google account. It said, my number was deleted and multiply emails have deleted. Another make phone was signed into the account with another number and I was signed out of my google account.

I am not able to access my google email. As every time the verification code was sent, I cannot see it as it is sent to the old cricket phone number. (646-421-8967. I had to purchase a new phone that very day it…

I switched to cricket and was a big mistake! I paid my bill in full on August 2, 2023 and on August the 3rd our account was suspended not once but twice due to some made up charge they put on the account.

00 before the will turn it back on! DO NOT USE CRICKET WIRELESS! They are scamming people!

Company has the worst customer service ever. I am no longer going to use them.

The service representative broke my phone by throwing my sim card away and selling me a cricket sim that was not compatible with my phone and lied and told me it would work and when it didn't refused to refund my money for being lied to trying to make me purchase more or I'm screwed out of my money, and now my original phone don't work because he threw my sim in the trash. And said oh well.

please I expect either my money back for being mislead or I want my personal property that he threw away replaced for an equal value.

I purchased cricket phone activated at Walmart on July 16, 2023. Tried to transfer number had issues so I called for help big mistake got nothing but run around all kinds of excuses it's bullshit need to buy new sim card, have to charge me, wait till I by add on. I've had it.

Its simple i want my old number on my new phone now I'm not paying for it whats so hard about that? Don't know what problem is? Just ridiculous. If I could go somewhere else I would. What kind of customer service is this. really?

I would like someone to please solve this issue immediately I've waited long enough.

We have called cricket 7 times because 2 of the 4 phones on the account haven't been working for 10 days now. A supervisor on the 29th of July said there was a tower issue and would be fixed on the 31st. Still no service.

We live in Dickinson texas 77539. We went to a dealer who said they couldn't do anything. We paid for a service we are not getting. We are two retired elders and one is not in good health, we can't even call 611 from our area.

I leave the area to make urgent calls. We need help with this issue please. 716 983 5753 and 346 263 8741 are the 2 phones on the 4 line account that aren't working.

Payment was made by debit card on the 19th of July for $68.00. My service has been suspended for the last 3 days for nonpayment although the payment was taken from my account.

I went to your store to coplain about this shitty phone and now I lost all contacts pictures info it's like starting over with new shitty phone where is my information pictures contacts

Your employee at ta yoakum branch are surrounded areas are tampering with my phone daily. My email account my phone in general. They go as far as playing with my lock on my car as I try to unlock my car.

If it not ta FEDS are FBI no one should be invading my privacy. Something needs to be done about this situation. Y'all are on time for payment so my privacy should be protected. Thanks in advance

I left cricket and got a new phone and new service.I was not told that I would still be charged after leaving.I was charged another month without notice. I called customer service and was not given any refund for my funds taken out my account.

Cricket pushes to use your app for payments or incur a $5 fee for phone or instore payments. So you would think that the app would have the CORRECT total due. I made my payment according to the amount shown as due and they turned my service off because they say I was supposed to pay $4 more.

They won't take accountability for the app having incorrect info and charged reconnection fees in order to restore service. The cs reps were no help, just kept repeating that I should have paid the amount on a text message--- when questioned as to why the text and app aren't in sync, they blamed me for not reading my text messages when they strongly advise customers to pay via the My Cricket app

I was sitting at an eatery waiting for my food and attempting to get into my job app. Wouldn't open and it said 5g. Then, I couldn't open the CRICKET WIRELESS APP either?? WHAT IS UP? I don't care for all of the problems and my phone?? Horrible.

When it says 5g why am I NOT receiving 5g service.

00 but used 700. For mine and my husband's phones we left to Florida the next day my phone wouldn't work the whole time and my husband had no internet now they said I have to send it back to the manufacturer and

wait a few days for another one what a nightmare I need my phone for work soo I'm trying to cancel the loan with progressive and switch to boost or something else. This is the worst place to use for phone service hands down!!!

MR DWYER NEEDS TO DO BETTER!!!

Their system suspended my account early, and they required me to pay late fees and reactivation fees.

When on a chat with a floor supervisor, they were very rude and unhelpful, and 'hung up' the chat on me.

They stated multiple different times of day that I made my payment, none of which match the receipt I have from paypal.

They refuse to provide customer service. They stole my money, and refuse to give it back.

I have called cricket several times about a problem i am having with their service which they are refusing to fix the wifi on my phone keeps connecting and disconnecting from the internet they had me do the same trouble shooting tips over and over again But that did not work they tried to blame Verizon for the problem but the problem is in cricket not verizon so as of july 1st i will be switching to verizon as my new phone provider i can t go on no apps or play any games on my phone because of this problem i will not continue to pay for the service if they won t fix the problem

Your wait time is inordinately long. That said, once on the line the representative did not speak clear English. She told me to go to the settings and then disconnected me from the conversation. I called back and waited and waited and once the person picked up I was again disconnected.

My text messaging does not send. What do I do? 281-222-2402

, I switched back to at&t, and they charged me anyway, before my due date, At&t told me Cricket would not be charging me. they did anyway. They don't refund at all so I now need to dispute it with my credit card company.

How they get away with this is beyond me. The reason I left cricket was I rarely was able to use the data, so friggen slow and worthless, paying for data so slow you can't use it, 5 G may ass!!!

I would not recommend the cricket ovation 2 to anyone.The quality of the phone is all around poor to say the least.I can honestly not say enough express my highly dissatisfied opinion about this phone.It is slow,it is very poorly designed,the power button could not be in a more inconvenient place so i am continually turning it off accidentally

I experienced a problem with my Motorola cell phone that I attempted to get fixed this past weekend. Cricket has charged me over $100 with noting in exchange for the payment. No fix to the problem. I was charged $30 for a "second line" that I cancelled within 24 hours of receipt of the second line.

I've been a Cricket Wireless customer since 2015 and despite other carriers soliciting my business, I've remained a loyal customer. I requested a credit for the $30 and was told"no". I now have no reason to remain a loyal Cricket customer.

The loyalty is not returned.

I bought a phone from cricket wireless I 2as told that it was 5G capable and had IR ABILITY so the phone could be used as a TV remote . It has neither one of those available on the phone I went back to the store to tell them about the problem the lady told that cricket doesn't have 5G yet.

I told her she was wrong at that point she told me she couldn't do Anything about my issue. So what do I do now .

Been an excellent customer for 10 years and had the most horrendous experience recently at a store where I was scammed on so many levels. Customer Service is nil. Gone are the days when you qualify for an upgrade and you go into the store and are satisfied with the deal you got.

I am a senior citizen on a fixed income and communicated my need for a new inexpensive phone. I was led to believe this was my only option and come to find out I was sold a phone that is free to migrants and free when you switch carriers or $30 when you buy elsewhere and listed on Cricket website as retail $119.

I paid $190 at Cricket. They secretly changed my bill to reflect a protection plan which I never ordered nor was it talked about. I had to fight to receive a receipt after several phone calls. I tried to…

I went to the cricket store at Warner and Alma School road in Chandler today and the owner called me stupid for buying a cheap cricket phone from Walmart. Now I have been with Cricket for a number of years now and have never had anything like this happen before. I know the guy was trying to get me to buy an iPhone but as I told him I prefer Androids, but to be called stupid to my face for buying a Cricket phone from Walmart is just unexcusable.

Barely can use ph. Updates you send me changes settings and deleted ph #'s and pics everytime. They sell phones that don't work right-their words to me- and told to sell anyway. And my pH is nothing but spam callers trying to scam me, which is messing up my damn ph.

I've complaining for 2yrs and no one will do a damn thing to fix it other then tell me to buy a nother new ph.

Hi my name is Olga olalde a I am a customer from cricket since 2015 but yesterday may 6 2023 I walked to the store here in corning ca on Solano st one of your employers kiven Montelongo he kicked me out of the store he refused to give me service because he brings that's personal problems between his Dad in me what doesn't concerning to him because he can't bring personal problems to work if it's not the person who has the problem with the customer I was in a relationship with his dad but

I decided to done with the relationship and he wasn't having any idea what's going on between his dad in I he was so rude and incompetent his actions because he doesn't have a sign in the store where they say that I have the rights to refused to give a service to any person who walks in to the store so…

April 29th Saturday I walked in the store with the phone it was out of service I brought the money to pay for three put on service I had the name the number of the person that belonged to she sent me there with the money to get the plan reinstated. Your worker said that I couldn't pay for the plan without the original owner, I told her well very difficult for the owner to be here to do this that's why she sent me with the money and she once again pointing to the sign and and repeated.

I responded jokingly quote yelling making this very f****** difficult for her to get her service back ". Where she responds okay sir you don't need to use that language, so I say quote okay y'all are making this very very difficult end quote.

Then she continues to say as she points to the front door that I…

I'm needing to talk to someone in corporate I don't know how Cricket Wireless can sat they can't credit me. I thought I lost my phone on March 10 called them . Can u please suspend the line till I find my phone.

Called them back by March 14 told them I found phone they said ok. The phone never worked until the first of April. I spent hours on the phone with them each time I called still no results. I'm stressed out the stressed they caused tge way they made me feel stupid.

Then they have the nerve to tell me they are not going to credit me it's my fault. If I have to get an attorney I will. They never let me talk to any body but a supervisor from God knows where he lived.

They were rude and did not know what their doing. I want to talk to someone in corporate. 00 to file a complaint…

I was in a bridge pay ended up in the hospital couldn't make the second bridge pay so I canceled one of my lines yesterday and not allowed me to turn my one phone on one line for $91 that I had to pay I woke up this morning said I owe $31 phone was off called and they were really rude told me they can change my plan couldn't cancel my insurance until I paid the $31 more I told him for one line that is uncalled for and

when you're in the hospital sick how the hell are you supposed to go and take care of stuff I had more money to pay my bill so I'm going to be out $91 I don't even have a phone I canceled my phone line my personal phone so that way my second line can be on because that line my son has he's in New Mexico he is a teenager and he is alone out there and now he has no phone…

This complaint is not on cricket service but the store on pine and sheridan in Tulsa Oklahoma . after 15 minutes of listening to 1 female agent say the F word 6xs I was told id be waited on in a minute yet again while the other 2 agents laughed and

made comments in espanol about a fat woman 2 people came in hispanics and were waited on promptly! Im caucasion but speak fluent spanish and have always lived with hispanics sooo no racist comments.. The 3rd very tall agent whom I presumed couldnt help me for lack of knowledge about my situation which was phone replacement finally said ok I can help u now.. I said you can?? Very unprofessional store!

Ill never go back get some mature avents in ur store please.

If there was a way to giveno stars period I would. I have never seen a business not honor one another's agreements. Than lies r pop me in the next nstance. I havebeena loyal customer for years. Have brought most of my friends and relatives as well.

To be talked to like I didn't matter. Blown away

An employee there was being rude to me when I tried to ask her if I would get cash back and when your employee you can’t be rude or talk back and she was being rude to me I honestly feel like changing my service and telling people about cricket and how there employees treat there customers

Iphone steady losing service and the tech on the phone said to carry to the store to get help, the ladies said nothing they could do and never tried to work on it but they had time to play and lock each other in the room. This was at the cricket store in Dillon south Carolina. They were rude and not doing anything.

Every time I go in to make a cash payment I have some kind of drama and I don’t understand why they charge a customer assistance fee for me using your product . Today I went in and after about 15 minutes of setting and waiting just to make a cash payment my sister in law came in to see what was going on .

Two people behind the counter were waiting on customers and two other people with cricket shirts on standing at the end of counter playing with a voice dog and one standing out back smoking .

Finally sale person Dillon C motion for me to come up and the male that had been on his smoke break started waiting on me . I forgot they always need a ID so that was my mistake and I went and got my ID than the male that started out on the computer taking my payment say hold on my computer is…

Pop ups that comes up even when doing my bill on line, called 4 time and have went to the cricket store more than 7 times and they have me go through deleting apps, turning off the phone, after the 4th call to customer service they hung up on me after waiting for 25 min, been with your company for about 10 to 15 years, at the end of my monthly service I will put a stop on payments, I will now get a different phone service company.

Went in with my sister to try to find out what was wrong with her phone and the only option they gave her was to call customer service which she had already done. Employee had an attitude and has zero business being in customer service.

I'm so glad that this is not my service provider. You're employees definitely would keep me away from using cricket and I will warn anyone I know away from this company with horrible service

For the past six months cricket suspended my service in middle of the night, even know I have auto pay and I pay extra $4 to get the service going using the same card cricket has on file. cricket wireless is a thief.

I've already called 4 times each time waited up to 20 minutes and nobody answers.. I've been with cricket since 2017 if im not mistaken and here recently my service got turned off and i called because thats the number which my business runs under, and

asked for a extension so i could have service to travel and use the GPS system because thats my job attend to different areas so i needed it in order ti be safe and in case of emergency i was going through very bad financial problems this company it ain't worth a fuxx they told me i had to do bridge pay a very idiotic answer for a customer like me so

i lost contracts i couldn't moved nor comunicate to do any transaction im considering to go with another company and keep my number that reasonable belongs to me and its been registered for job…

MY COMPLAINT IS THE MANAGER @ THE STORE CHATTANOOGA, TN 5250 BRAINERD RD. CHATTANOOGA, TN

I was in to purchase an upgrade on my phones (2) there was only 1 person working when I went in the store. Then more people started to come in to pay their bills -at one point there were 7 people plus myself. I ask if the clerk need to help the other people due to her having to upload the two new phones for me. She stated she would be ok & she was great -working on my phones, and the amount of people she was helping (paying their phone bills) This man walked in whom went to the back room in the store, I was thinking he was an employee coming to work (7:30 pm) It turn out to be the store manager, whom didn't Speak to anyone or ask to help anyone. It was about 4 people plus myself. After arriving and…