Cricket Wireless

I want my $125 and my $142 to back I am jumping hoops here been fighting this for 2 months

My complaint is I was taken off autopay so I went to Cricket store payed bill at least I thought I did employee set me up on auto pay at the store and assured me that I would not get disconnected well I did get disconnected and was charged 131.00 I am very unsatisfied with service that was given to me I would like one month reimbursement or I will switch to a different carrier

I would like to know what kind of busness you are running when i have to have the right change to pay my phone bill it is bad enough you charge me 4.00 to pay for the service at your store you are selling me a service and chargeing me to pay you for it

Around Jan 11 I noticed my cricket phone #4353597376 I paid for a month lost half I was promised a discount on next bill I called cricket today theyve lost all records

I don’t think it’s right that I couldn’t pay my bill cause you all was doing a update I shouldn’t be charged the extra $5.00 it has happened more than once and I think I should get a month free if not 2 I have been with cricket for along time and I do believe that this is unfair it’s not the customers fault that payments can’t be made for the people on disability and checks get deposited at midnight

I was with Cricket wireless for 2 almost 3 years, I transferred to another company about 3 weeks ago. I stayed with the other company for about 2 weeks and came back to Cricket wireless because of personal differences between the other company and I.

Anyways when I came back I was told that I could have my old account back however I couldn't have my old phone numbers. I said ok that's fine with me and I accepted two new numbers for my old account.

I was also told that everything I had on my old account still stands for me. I found out that they started me a whole new account and I don't have anything but basic service on my phone my government phone can do more than these phones I'm paying the bill for.

I called Cricket wireless and all they keep telling me is that I can pay more money…

I just called and asked why when you are current customer if you want to get a new phone it's $49.99 but soon as you click on the button to upgrade it goes to 109 and I was asking the gentleman why should I pay $60 more when I'm a law customer I can go to straight talk and get a new phone just switch over and he hung the phone up because he didn't have an answer I guess so I'm going to get Cricket one more time then I'm going back to Straight Talk

I've been trying to buy a house and having a lot of issues sending texts and documents,I even bought more data ,I'm gonna look for another phone service,they suck

Back in September I thought about purchasing a phone through progressive leasing and service through cricket wireless. After seeing how much the charges actually were I canceled everything and the phone that was left at my door step I returned right away.

I never used or opened the phone nor activated it. After a lot of back and forth between both progressive leasing, cricket and my bank chase I finally received the $49 from progressive leasing.

However despite the dispute I filed with my bank I still have yet to get my $68 from cricket Wireless. I am beyond frustrated and will never recommend cricket or use their service ever. I didn’t even use their services and I am still charged for what. They profit for nothing. That’s beyond unfair.

My Complaint is Store 1155 Malabar Rd Ste 4, Palm Bay , Florida 321 274 2538 On Friday Jan 13, 2023 I was at this store and spoke with the operator attendant Named Chase That was in the store about 4 pm. I came there to seek some help and perhaps some phone assc. products.

Also was thinking of a new phone possibility. As I was there , this sales person told me that the store does not want people hanging around. I was not aware I was handing around. I was there to get service.

This man Chase is very rude to me. I was there and in came a woman to buy a phone. He was attempting to sell her a phone. I was quietly sitting there until he finished. As he was selling her or attempting to.

He walked over to me and asked me to leave the store. " His remark was YOU NEED TO LEAVE. " Very rude. I…

Hello you already see my name I will tell you again Frances Ulinski my daughter and I went into Cricket store and bought on promotion a iPhone 11 ok it was working fine until I tried to put my icloud email in the iPhone 11 to no avail then when I was trying to send messages it started acting up I had no idea the it came with a ESim well it started getting warm to the touch so I turned it off after about an I turned it back on then

it started getting warmer and then it blew up I called cricket wireless before this came about and I told them they said I would have to buy another phone I'm like "what " and there like you have protection on the phone?

and they said ur going to have to buy another phone and I said " No" and with my mother s phone she is getting group chats after she factory…

Why is it soon as I get my wireless highspeed back some how my phone switch's my home wifi off a few days after don't happen any other time then next thing I know my highspeed is gone second by far one of the worst phones I have ever had in my life the dam screen sticks or freezes the sim card memory can't find yet it's always full I have to get online to figure out most of the problems is restart your phone instead of idk a setting for most man I'll never sign up with you all again horrible then

it's a government phone yet end of month tells me my bill is done called I. Lady still tried taking my credit card info saying I owed money couldn't convince her it's a government free phone am sure the government is paying you all good money and

your sending out crappy products am writing them…

Attempting to get a transfer pen however I've been calling for the past 2 days and no one answers the 611 or the 1-800 number oh I'm pissed my phone number 216-970-3121

Your Nanakuli store is a rip of I signed up my mom for service at there store and they didn't even give me refer a friend because the lady that work there gave it to her brother in law to use and when I went back there to complaint they gave me a code that was bogus so I called 611 and they told me no worries it will be in the January bill and

it wasn't I called them back and they told me sorry we can't help you cricket you folks are so bogus people please don't go to cricket there service is so slow and they rip you off dam chronics shame on you folks they shouldn't even be working there I hope you folks go and check them out Nanakuli rippers so sad

Hello, I purchased a phone about 4 ish months ago from cricket in store. The dude helping me had his gf there and didn’t tell us about any subscription for 6 months or anything. He very obviously wanted us out of there.

We only recently learned of this subscription today when we were trying to get the phone unlocked to get a new service provider. I’m very upset and unhappy with this service. I get spam calls asking for other people constantly and texts. It’s ridiculous.

Then they say “well pay us for a new line and then hopefully this one’s fine”. Bologna. I was on the phone 45 minutes trying to resolve this issue with the 611 support. He then sent us to apparently a manager and the manager laughed us off and LITERALLY HUNG UP on us.

I’m so disgusted right now and I feel so undervalued.…

I added a new line on my plan and after giving my zip code I was given an area code that is not in my county. 29115 zip code generated the area code 839 area code. I was told by an agent that if I pay a fee of $15 it would all me to get the same area code.

Beware of Cricket because I took my same phone with my address to Verizon Wireless and to my amazement I got an 803 area code. So my decision is to transfer my other 4 lines to Verizon. Another problem I have had for years is my location data.

everywhere but in my home town. Beware new client and old clients don’t settle for what they give you. As a paying customer I deserve what I ask for and nothing less.

My phone was locked on safety mode and cannot dial I went into your Margate store on Atlantic boulevard at 49968 West Atlantic avenue and was very sarcastically not helped by an employee named Jessica I was told oh well I don't know what to tell you and I was not allowed to have the managers name or phone number this is the second time this phone has done this Jessica told me what I did to break this phone very sarcastically and

she's wrong at first she told me it was because I was using Wi-Fi calling then when that didn't work and the customer service couldn't tell her nothing she threw me out of the store threatening to call the police I do have witnesses also

Few minutes ago I left the Cricket Wireless store located on North Duke Street in Durham North Carolina 27704. Store associate James Evans was helping me pay my phone bill. A female Hispanic woman kept interrupting him. When I brought it up after listening to her interject too much I commented on it.

She said I was just trying to help him but she was asking him questions that had nothing to do with what I needed. The impression I got was that she was concerned because I mentioned that his last name was my mother's maiden name and I got the impression that she was worried because we were persons of color that he was going to do something underhanded.

I would have not condoned it. It's not like that but this Hispanic lady said I'm the manager I can do whatever I want to. It's enough to…

About one of the speakers boom speakers from the cricket wireless people it will not come on it is dead and you cannot charge it they told me to go pound sand it's not warrantied I didn't buy it but not less than 30 days ago that's the one on Nova and LPGA in Holly Hill Florida worst experience I ever had those people are a bunch of scumbags in there and

they don't back any product they sell my phone number is 386-262-5103 so I took the speaker and I slammed it right on their Pavement in the front if it ain't no good to me and damn sure ain't going to be no good to you that's what I think of you f****** people that cricket you can go f*** yourself

Cricket wireless is scummy as can be and needs a group lawsuit against this fake "unsupported devices" issue. My device gets a full connection to the network but they block it. I bought a new device. Same thing. Turns out they won't let you use anything outside of an "approved list" I didn't realise we lived in cuba or china or some other horrible place where your freedoms are being taken away from you.

I have been experiencing billing issues related to the EBP. and Cricket wireless. I am apart of the program and have been since this coming month, Dec. I have had to call several times to figure out why i keep having to pay the whole 60/$ related to my account.

I pay the 30 and EBP pays the remaining 30. 00. I have expressed this to them several times.

However there seems to always be a language barrier. I have been a student and money has been tight so I have used the bridge pay. 00 in order to use the service. You pay half now, and then half in about 7 days.

Gives you a little more time. 00 to pay on the account. 00. Which wouuld be fine if they told you while you set it up and that it read correctly in the charges due in the mycricket account. I paid 30.

(Credit from the month…

On hold too long. Trying to get phone unlocked and there was no one able to do it. Tried to talk to corporate and was on hold over 45 minutes then I was hung up on. No professional workers at all

The lady that works at the criket wireless in Hartwell ga is a lier.She lied to our face and im so upset im getting a lawyer. I did not think people like this existed anymore.

Cricket wireless is a fraud. They up grade apps on your phone that don't work correctly. You call the 611 number, there are so many problems they put you on hold for 20 minutes, when and if you get a real person to talk to you they hang up on you.

This is my last month with these people, been here since 2017. I will not buy another cricket phone, for they're up grades. Going back to straight talk.

What I am seeking is any old phone numbers assigned to me by Cricket. One agent said I don't have account with cricket. Not to assume that my shin color make me a dumb ass. I states again What I am seeking is any old phone numbers assigned to me by Cricket.

One more dumb answer do you have an account number. Lol kind I please get some help.

CRICKET IS BY FAR "THE WORST WIRELESS PHONE COMPANY" ON THE PLANET. THE COMPANY LOCKED OUR PHONES SO WE WERE FORCED TO PURCHASE A NEW PHONE. PRIOR TO THAT, MY OTHER PHONE I PURCHASED NEEDED A BOARD. PROBLEM AFTER PROBLEM TO MAKE CONSUMERS BROKE IN THE PROCESS! I HEARD THEY R HAVING $ ISSUES.

TABITHA @ 1737 COLUMBIA ROAD, NW WASHINGTON DC IS VERY INCOMPETENT AS MOST R. WHY DON'Y U REFUND OUR $ & GO OUT OF BUSINESS?????

I switched phone services because cricket was so awful for over a year. My wife and I tried to get the problems fixed but cricket was no help. She lost business over her phone issues. When we switched, I assumed that I was supposed to pay a final bill so I paid early not realizing that the only way I could cancel was by NOT paying my bill at all.

When I found this out, I called cricket twice that same day I had paid and asked for my payment to be cancelled but they wouldn't allow it. I told them that I didn't need the service and shouldn't have to have the payment made for another month.

They basically said that they would do nothing and I would just eat the cost. They are trash.

Well on Sept 30 my phone got cracked !! I eported it! & Filed a claim twice, Then up to the cricket store here in Dalhart Tx ! So both places told me that since my phone was not working and I just paid my bill of 49dollars they would put a hold on my payment til they sent me a new phone or I found one to use that was comparable, Okay so

Oct 3,2022 I called the claim center& Cricket told them I borrowed another phone only so they could tell me that I no longer had that 49 dollars anymore! Iv been with cricket for years now and never had this problem!

Now I'm out of the money I paid which is wrong!

Ok 1. Pretty good customer service But...... Not feeling good about the associate using her personal phone to set up my new account Now my personal info is in her phone, why is that ok??? 10/26/2022 i just purchased at your Duluth MN store on central entrance.

Like i said not feeling goooddddddddd about it

Cricket customer service is very bad. The worker are rude misguiding they lie. My phone service has been bad since I had phone I complained about it and not was done. I couldn't use a phone I paid a bill for due to sharing a phone with someone else who received my text messages and important information.

Everything I was told to be credit wasn't . Everything is all bad in I can go on and on I'm not happy .

Cricket wireless has taken 3 payments of 45 55 and 55 dollars from me and credited to another account while im trying to run a business and still dont have phone service. After 3 calls and hrs on phone they wont help or refund me my money. The customer service manager was rude got mad and put me on hold for hrs

Since cricket changed to 5g and forced me to get a new phone from cricket i do not have internet 50% of the time I have to hook to wifi indoors. I have been to every cricket store in my area they tell me cricket isn't even running on 5g fully.

I asked if it was the phone a32 samsung they sold me they said it might be the phone. I purchased a note 20 samsung and activated it still no internet half the time. I returned the new phone and went back to the a32 can you tell me if I switched to at&t if I would get a good service as cricket has totally failed me

I’ll give them a negative stars if I could because these assholes hung up on me on three different days and on the last day they hung up on me. They hung up on me twice that day and I called to make sure he did do that again that I can have somebody on the line and of course she did happen again and then that person still hung up on me too. I literally hate cricket wireless right now.

Completely damn stupid that you stopped allowing customers to go and and get a sims card for their phones if they are not the main holder of the account. Most people are spouses to the primary account holder and there husbands WORK all the time.

Not to mention some people have to drive 40 plus miles to the nearest cricket store. Been have service with Cricket for 5+ year and been handling our account and didn’t even get notified of this change.

My account has been credit so much I just don’t know what to do my cricket account has multiple transactions that I didn’t make it links are spam I pay money and my phone is off I’ve been with cricket since 2016 it’s other people answering the phones my identity has been take I want scream I’ve haven’t had so much stress on me about a phone bill I can’t reach customer service I I pay for a plan that I can’t use it’s taking unnecessary stress on me to have a phone bill please help Sharosa Lockwood 9126201583

I spoke with 2 customer service reps, one was a supervisor. I got a text saying they weren't able to process my payment. I have auto pay but I got the text 2 days before my payment date. The first customer service rep could not answer one question that I had.

Then I spoke to her supervisor he told me that they declined my card on auto pay and I had to tell him my credit card number on the phone. I did not feel comfortable doing this and asked him why it was processing 2 days early.

He said that's how they do it they always submit itthe day before the payment is due. I had sufficient funds in the bank it shouldn't have declined the payment even if it was 2 days early. Prior to calling cricket I called my bank and they said there was no record of them submitting a payment or that it was…

IF I COULD GIVE CRICKET 0 STARS I WOULD

IVE BEEN A CRICKET CUSTOMER FOR 5 YRS NOW AND BECAUSE OF HURRICANE IAN I WAS FORCED TO HAVE TO SEND EXTRA MONEY HOME TO MY MOTHER AND CHILDREN SO THAT THEY COULD EVACUATE, BECAUSE OF THIS I NEEDED TO USE TH BRIDGE PAY OPTION

I OWED ONLY $60 BUT MADE AN OVER PAYMENT OF $50 BRINGING MY TOTAL PAYMENT TO $140 FOR ONE MONTH OF SERVICE

WHEN I CALLED TO GET MY MONEY REFUNDED(AS IT IS THE FIRST OF THE MONTH AND ALL BILLS ARE DUE) SO THAT I COULD PAY MY LIGHT BILL IN FULL, I WAS INFORMED THAT I WOULD BE REFUNDED THE OVER PAYMENT AMOUNT OF $50 AND THST IT COULD TKE UP TO 7 TO 10 BUSINESS DAYS AND THAT IY WOULD BE PROSSESED BY CHECK OR REFUNDED TO MY ACCOUNT

I WAS GIVEN A CASE NUMBER AND TOLD THAT ID HEAR BACK FROM CORPORATE ASAP

3 MINUTES LATER I GOT…

I had reached out two days prior to my cricket bill being due, because I received a text stating that a new payment method needed to be updated. I updated the new payment method and the representative stated "Ms. Bell due to being a day before your payment is due we will have to pull the payment manually.

I stated "sure there is not problem go ahead". The day of the payment being due my phone lines were all disconnected and when I called in to see what the problem was. They stated that the payment was never processed.

95 to process the payment. I asked why should I be penalized for an error your agent made. They were very rude and ignorant stating that they could not waive the fee and would not let me finish speaking when I was making my point about me being a long time customer of 12…

On September 10th I became a brand new customer for cricket I ported a number over day one the phone was messing up I tried to go in to exchange it get a refund or get a totally different phone I was treated like crap a lady that told me she was district manager would not do nothing told me I had to pay to get a different phone treated me like crap we're not honor the seven day return policy then

I was told by 611 operator that I could get my phone back and pick out a Galaxy phone and I pay nothing because of how I was treated by this woman and that wasn't true I don't know what I can do about this but I'd like to have something done because it's crazy that this district manager lady even told customer service the way she treated me was like racism I mean I'm white but

still I didn't…

I took my wife into the Cricket Wireless store in Mount Vernon WA with the intent on purchasing a new phone for her. There were no tags or specs laid out in front of most of the phones. A couple had them but were not the ones we wanted information on. We asked what the prices were for the phones and were told that the prices were "in" the phones. Meaning we had to interact with the phones to get basic information.

My wife opened one phone to only be exposed to very Pornographic images.

My wife brought this to the attention of the store Manger who told us that this kind of thing happens. Like it was no big deal. This is UNACCEPTABLE! What if my kids were in there just messing around on the phones. Or teenagers, or anyone's kids! Or anyone who doesn't want to be subject to such images! I…

Dude what is the point of closing at SIX PM !!! that is so mf inconveinet!!! My phone stopped working two days ago and I can’t even get a new one because of the damn hours.!!!!!

I went to the cricket store in Houghton Michigan today. I already have an account with cricket and just needed a new phone. I had to wait over an hour to be waited on. Then when I paid for my phone the sales lady tried to turn my new phone on and it wouldn't work.

I ask her if she had another one that she could get me and she said yes but she couldn't give me a full refund. I didn't understand why because I didn't even touch the phone yet none of my information was in the phone she was still holding the phone and couldn't get it to turn on.

what she was telling me was If I wanted to walk out of that store with a phone that worked I would have had to pay more money. I do believe that is illegal. I bought a product from your company the sales lady couldn't get it to work but wasn't going…

They scam me when I stopped to fix my LTE service so I got a new phone to fix the problem but it’s end up is not fixed so I tried to return the phone and they refused to take it back

They scam me to buy new iPhone to solve my alt problem which is not solved I tried several times to return the device within the 7 days but they keep playing game so I can’t return it

V. store is both rude and argumentative. This is the second time I've dealt with him with a problem and he's basically called me a liar. I went in yesterday to have a cracked shield put on my phone. After I paid for it and left I had several errands to run before I got home so it had been about ,2 hours.

When I took my phone out of my purse it had a bunch (probably 20) bubbles in it , so I went back to cricket and showed him my screen and he said well this has been taken off since it had been put on and that they weren't responsible for replacing it.

I told him I had just got home 5 minutes ago and that had been the first time I had even seen it since I had left. He argued with me for a good 10 minutes before he finally decided to change it.

One of my main reasons for doing business…

V. store, the new manager is both rude and argumentative. You should really consider replacing him or getting Jamie back . I am truly thinking about getting a new service altogether due to this manager. I truly hope you take this complain whole heartedly because he's definitely in the wrong position. R. skills are beyond poor.

i have been off and on with cricket for 15 years my whole family uses cricket also and i have never felt this way i bought a cricket ovation 2 worst mistake ever with in the first 5 days started to mess up jumping from screen to screen from Facebook or texting to something else then the screen stops working i bought it in 04/05/2022 I`m been sent 5 replacement since then witch thankful for but I`m sick of being given the same phone over and over its not my fault i got sold a phone under false pretenses that it was a amazing phone the phone don`t stay charged long and

takes for ever to charge has a crappy camera you cant talk on speaker phone when you answer the phone it answers on speaker so with the screen going in and out and not working at all so i call cricket for them to not fix the…

00 due so I had to pay 20 dollars to reactive I called them and they said I owed 5 dollars cause I added a new line and because it was after my billing cycle that it didn't pull so they suspended my service the fault is there's not mine and they should refund my 20 dollars they refuse to refund my account or credit my account

I want to file a complaint on Alexis Luviere

We tried to exchange a phone under the warranty. Been 15 days and have not received the phone. Unable to get a hold of warrenty dept. Left# for return call and no calls back.got an email when filing with number to track.

Need help getting this resolved.

Dave Smith 937 301-8634. Please call me back.