Cricket Wireless

I have satisfied my obligation based on your policy, but you have not!!! July26/2022, I requested my phone unlocked, since that time I have had 3 service orders and 5 conversations with customer service and visited 2 locations. At first I was told I didn't qualify, WRONG.

My service started 1-01/27/2022 as it's due ever 29th and beginning 09/2022 int will be starting my 8th month. (business) My last request was last week 08/13/2022 and was told 5 days, and as of today, 08/23, nothing or no contact.

I need someone to correct this problem. I had no intention of leaving your company, but please be assured,I AM NOW. IMEI 350479180536817.... service # 469-321-5070. Could you please give this your immediate attention? I have had cell service since the looked like huge walkie talkies and will…

It is ridiculous for a person to show a photo is to pay his or her own phone bill, I have a is number I don't want cricket to have my personal info, so that rule means every kid in America needs to turn in there phone to cricket Jackie golden edna tx 77957.

I came to cricket because of government special. After a few months and a few problems, I had one of my phone numbers canceled and it was wrong number canceled. Then was told to call customer service they would help me.

I did only to be told to call some communication company. I did only to be told they didn't handle renewing my government contract. So I called cricket again only to finally ask them don't I need to go to the office to renew my government contract.

Well I've decided that I'll just go back to metro PC because they never had this kind of chaos with themm

The last two months my service has continued to decline. Dropped calls, unable to access Internet, unable to text. I constantly have to restart my phone. I need my phone for work purposes and service has continued to decline.

I bought a phone May 27th 2022 it started freezing up on me or if I'm in the middle of something it just goes back to the home screen I'm trying to return it but there's no way to return it without being without a phone two days at least, I cannot do that seeing that I babysit children when I called the warranty department they told me to go to the store I went to the store they told me there's no way they can return it, it comes out of their inventory then

and they can't do that the only way I can do it is to be without my phone for 2 days this is ridiculous they offered for me to buy another phone and return it in 7 days and get my money back but will be out the $25 activation fee this is totally ridiculous and the worst customer service I've ever dealt with why can't I get my phone…

I was calling customer service to update my new credit card. The repesenitve tookk long time to do it and it is fail! It result me to pay extra active fee to restart my service!

I went to the Cricket Wireless location in Bryan, OH at 6:30 on Friday, August 12 and the manager (white woman) was yelling the N word and a few homophobic slurs. It was utterly appalling and when I brought it up she threatened to cancel my service.

This experience, unless somehow rectified, makes me want to cancel my service and tell friends and family not to purchase a plan. The manager refused to answer my questions and got really aggressive.

Your network has locked me out of my voice mail box been calling for over a month to fix it and get text messages telling me that my case has been closed but the thing has not been fixed and there’s nothing that Your customer service does fix it I told you each time I take care of an elderly parent and need to stay in contact with doctors at all times still not urgency to fix the problem but

you sure want my money every month I can’t get into my voicemail box so why keeps sending me information on how to reset my pin useless just like the company useless

Cricket filed my phone under lost/ stolen by accident. It has caused my phone to be black listed and my phone a paper weight. After a month w no service and 84 hours on the phone with them. No one knows how to fix it.

I am out a phone,…and they refuse to refund my money for not receiving service all this time. ,,, such horrible customer service. , They lied so much, I started recording our conversations!

Phone not working because of Merger to eliminate 3G. Was offered a a cheap phone instead of a similar flagship phone I have. Was told they were waiting from a response with Samsung and my phone should work after. Never happened.

I was using my phone to make calls using 3G until a couple weeks ago. Now they are unwilling to give me a phone that was offered to others saying it's too late. I was misled. Supervisor I spoke with Wendal said he is the highest person at cricket you can talk too. I don't believe this.

There is alot more but not enough space to write.

Last week my husband and i went to our local cricket store to up grade both of our phones. My husband got the phone he wanted but they ran out of the phones i needed. The lady said they were getting more the next week.

It was the Iphone 11. 00 price for the phone like they were advertising and she said yes. She called me a few days ago to say they got the iphones 11 were in so this morning we went to get my new phone. 00 like last week.

she was out for a week on vacation in Florida. 00. I told her that we had an agreement. Well we walked out very upset. Very poor business. My name is Kathy Collins number is 9856651468.

Hello my name is Michelle I'm writing you this email due to the fact that I am a Cricket wireless customer and have been for over 5 years I went and purchased a phone on July 13th the next day I noticed it wasn't charging properly and my phone was getting super hot said it was on 15% said it was charging but

it wasn't moving off of 15%. So I shut my phone off it said 100% charged so I ended up turning the phone back on and it said 100% charged but my battery has drained so quickly ever since I have bought this phone so

the second day I had it on the 14th of July I had contacted the store I bought the phone from explain the situation the man there tells me I had to call customer service in order to explain to them that I had a defective phone and they would replace it and then I would…

00 I went to the store I told the man he was rude Cruse me out kick me out the store I was so upset I cried I was on the phone with the cricket operator I had to borrow money from my son to and use a debit card I've been with cricket since 2014 ( and I went to that same store and purchased two phones the lady said they where 5g that was a lie these phones are slower than my other phones I was lied too please call me iam trying to resolved this before my attorney get involved this is not the first time this happened I told the cricket operator it happens at two stores the 811 Dickerson Pike store and

the other one on Gallatin road she noted it no one never from cricket never reach out to me I've been with cricket since 2014 iam real upset thinking about switching service cause I can't keep…

Cricket Wireless is such a scam. I’ve had issues with them from before even STARTING services with them. It took A WEEK for me to even get a SIM card sent to me. The only reason I even got one is because I had Gone to a local store and the representative had de-escalated the situation and convinced me to stay.

I have the affordable plan that reduces my monthly bill. I got a text message saying that I would be billed $98. I immediately call their customer service number and was assured by rep to disregard and I would Only be billed my regular $68.

Literally less than 24 hours later, I’m billed the $98. I call And ask why and I get Some lame excuse that the affordable payment that’s AUTOMATICALLY sent was delayed by a little bit and they had to bill me the entire amount.

But they can…

Customer service is basically non existent. If Cricket makes a mistake or has sold you a bad telephone basically you're stuck with the problem! They want you to be in more difficulties by dealing with taking care of all warranty claims, shipping your product back to the company, and being without a phone for X amount of days.

What a waste of time and resources.

I bought a cricket dream 5g phone a month ago it's getting hot can't keep my case on It because it is so hot it won't stay charged up and this is the only phone I have and they want me to send my phone to them and have no phone for a couple of days.

I'm in bad health and can't be without a phone. I thought cricket was supposed to be so much better than MetroPCS it looks to me like MetroPCS tell me a lot better and very upset with cricket and the guy that was the answer my customer service call could not hear him feel like he's in a hole he kept breaking up and

it was not friendly at all thank you

I received a mobile hotspot unit your card will not accept it I went to your store it was on the phone for 5 hours I've been with you for 21 years I have never had an issue of you guys refunding the $35 to the account so it went to my bill I was on the phone with one of your supervisors that no more than I do I've been with you long enough to know that you can accomplish this if you can contact me back I'd appreciate it 325-436-4802 thank you I would listen to your conversations if your company has been having with me they're very rude condescending and

they think they know everything so is your company you should know that somebody's been with you for so long you don't do that

I started a service plan at 7/30/2022 I switched from at&t they were able to get my daughters and mine phone working but sad my wife's phone was in compatabil so they sad come back tomorrow so we did and Joseph from the pryor store at 157 Steve Barry blvd ste 157 oklahoma 74361 sad it still wasn't working though he did nothing to try asked us to by one of ther phones so

we did and he can't even get that one to work told me he didn't know how so refunded a fraction of my money back so I lost money ther and the only reason I still want your service is because the price is good please send me a professional this Joseph is incompetent or high on something he is just ther for a pay check and

bad for business I still whant your business plz help

Could not get my original affordable plan back after a fam member..."went away"...we split it 3 ways...I'm on a low ssi budget...not qualified for n don't expect or want2B be on a gov program..cant afford it..and was told to wait for a promo...and nothing comes up...checking into diff co's right now.. I've gotten 0 help from cricket

Had phone replaced on parker insurance. Took to store to activate new phone. None is able to understand me on call. Went back to store told me both ng can be done by cricket. Take it up with insurance or buy a new phone. Worst customer experience ever.

Thinking about moving the 15 accounts we have with you to another carrier!

not done5597487521

I wanted to know why I have had a service with the sme cricket store for at least 7 years and they have only ever asked for my pin when I went in store to. pay my bill. The last time I went in I was asked for both my pin and my Picture ID just to pay a bill?

I just cant see why a company would need to verify someone to pay a bill. I could see if I went in to purchase a phone to add to an account.

I have been trying to get a refund since 13June. On 18June, Cricket emailed me stating the devices were received and a refund would be issued within 10 business days. Ten business days would put the refund on 1July. Calls to get a status are continually disconnected.

Requests to speak with a supervisor or someone who can issue a refund are put on hold for long periods of time and eventually disconnected. They cannot provide more than 1 bar service in my area and refuse to issue a refund.

I was told to dispute the charge with my credit card company which Cricket then denied. They keep pushing the refund date out another 10 days.

My complaint with you is that yesterday 07-01-22 I tried to pay my $30 pre pay plan the same way I do every month and that is I go to your website put in my debit card information and pay it that way, up till this month July 2022it was working fine but for some reason it would not work this month and I could not figure out why because early that same day I used my debit card to make a purchase and

also used it at the atm, so after a few tries of and it not working I called my bank and they said my card was fine and active so as long as I have funds I can use my debit card anywhere. So since your website was not excepting my payment and it needed to be made that day I went to the retail store in Janesville, WI to get my bill paid and the person I talked to his name was Alex p. and I told…

I don't receive call or text in time and when I do they are hours even days late . My apps don't work properly and if I use wifi I don't have service at all . I have lost thousands of dollars as I use my phone for work

Dr. Beverly Boone McCain 212 Colby Ct. Myrtle Beach, SC 29588 Email: bevboone@aol.com

John Dwyer, President Cricket Wireless, LLC 575 Morosgo Drive, NE Atlanta, GA 30309 Tel: 800 274-2538

Ref: Account#: 24347458 CIN: 843-504-5408

Dear President Dwyer:

I am respectfully asking for reimbursement of $90.89, paid to Cricket for services never rendered. Efforts to speak with a Customer Service manager have not been successful to resolve the matter. I am hoping that you can help or direct my letter to someone who will listen and understand.

After hearing great reviews of Cricket services from a friend, Jessica and Juan Rojas, I decided to switch iPhone services from AT&T to Cricket on Monday, June 20, 2022. They were excited about the $25.00 referral discount, and I was thrilled all well.…

cricket has continuously lied to me about taking me of tha blacklist saying things like it will b off in 24 48hrs an then they said even 72 hrs . I need my phone bczu of my job i my little kids.

i have been constantly lied to from evrything thing s you can t even imagine i had representitives even tell me they took it off personally smh i been goin tru this since 6/19 to present im homeless so i need my to be on an my is due 7/4/22 so at this point il need my phone on 24hr bcuz my bill is piadup agiain its due 7/4/22 an ive been very dissatisfied to this point.

i havent been compensated at all an its extremely frustrating i have intervies setup dat' ll probably miss bcuz of dis s ituation that crket cant seem to fix.... IM EXTREMELY DISSATISFIED WITH DIS SERVICE!!!

Service is terrible. It used to be better. Zero 5G service at home. Get voicemail alerts but no phone calls. Says emergency calls only. About to cancel it's so bad. Been with y'all for year's. It's really really bad service now.

Toooooo expensive.. fam passed.. and could nevr get my individual fit my SSI budget back again plan... loooookin for another co...

ALWAYS Long wait. Not enough help. No place to sit. Rarely have what you want in stock.

I have been with Cricket for years, Always good service to today 6/23/22 I spoke with a manager Juan and Frank - very disappointed with service - I gave 5 active lines and willing to pay double with another company then to get service like I did today.

My son deployed and was told to reset his phone he lost everything to still not have his phone working. Then to be told it’s nothing they can do I have to by a new SIM cardiologist

Was up to 3 family members in the 4 + yrs with cricket.. some things r out of our control.. so with cousin off my plan my plan went up to an unaffordable rate for me and my brother... WHO LITERALLY RECIEVES N MAKES 4 PHONE CALLS A MONTH...

SO THEN NOT ONLY DOES MY MONTHLY RATE GO UP SO DOES HIS .. AND ON TOP OF THAT I LOOOOOZ MY $10 MOBILE HOT SPOT TO BOOT... LOOOKING FOR ANOTHER CO CRICKET.. I'm on a very low SSI budget.. thx alot cricket

Could not get service turned 2 phones in on day six and recieved 49 dollars have called 3 times why cant the phone bill be pro rated for six days instead of 30 days really shouldnt have been charged for service any way if i stand outside i get 2 bars but i am not standing outside to use the phone i would not recommend cricket to anyone store. Man told use if we return in 7 days full refund minus restocking fee but out of $292 we got$49 really high way robbery

This is Carolina Garcera My Account Number is: 219000242 (832)538-3135 iPhone 12 Pro Max IMEI: 352117353620962 I had a family plan and I didn't know that you offer DATA that you can't provide. Two of the 3 lines that I paid never worked correctly.

All your phone technical support is deficient ; nobody called me back without any apology or solution. I STILL have no Internet DATA for nothing. How is it possible that I can't use my google maps. I opened 3 cases after waiting and waiting for more than almost 2 months.

I explained that I work as a Uber // LYFT driver etc. I will open civil cases for each day that I have not earned money. It is not a joke or fun to call you and do exactly the same procedure over and over again waiting for your call. HOURS and HOURS!!!

You blame since the…

I've paid $20 for 30 GB of HOTSPOT.. and it has failed 3 times now, and always after hours so that I cannot reach any tech help.. What kind of company HAS NO ONE MINDING THE PHONES WHEN PEOPLE USE THEIR EQUIPMENT IN THE EVENING!?!?!

WHAT KIND OF MICKEY MOUSE BUSINESS IS THIS CRICKET???? I WANT FREE HOTSPOT OVER THESE INCIDENTS .. THIS IS ABSURD...

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I'm highly pissed off at Cricket been an ongoing battle with my husband's phone it was on The Blacklist we got it off they keep turning the phone on and then shutting it back off within two hours been dealing with this for three weeks it's a little ridiculous that nobody knows how to handle their business at Cricket

I had a cell phone and service that worked no problems but the screen was broke and I wanted a new phone you guys were advertising about how much money I can save so I went in put down my money paid for three lines tried to transfer one line this has been several months ago the number I was trying to transfer since February 22nd of this year has been delayed continues to be delayed and resolved numerous numerous calls to customer service to the store been back to the store in person unresolved what the fuck

Complaint for Cricket location on Fayetville rd. Lumberton, North Carolina. Hours of operation are listed on the front window which states M-F 10am-8pm! open the location! 6 other customers waited also and stated that they were also going to contact cooperate and file complaints as well.

This is the 4th time this has happened. I have waited up untill 11:30am on past visits and the location is closed! This needs to be addressed immediately. If hours of operation have changed, then it needs to be changed and posted on the front door.

The employees need to be addressed also. It appears that they open when ever they feel like it! I will continue to submit complaints and contact cooperate and make reports if need be, until this issue is resolved.

I just visited the Oneida NY location. The open sign was lit but the door locked. I went to another store for about 20 minutes and went back. The door was still locked and no one appeared to be inside.

I then logged in online to try to cancel my insurance on all three phones and it won’t allow me to change anything! I then called and call volume was high so I asked for a call back. The automated system was not working properly so I hung up.

If someone was at the store and the door was unlocked I may have been able to get service!

I have been trying since February to get my account fixed I have the emergency Broadband benefit I live on tribal land which is supposed to be a $75 credit on my bill and Cricket refuses to do it and I haven't refunded me overcharge for the last 3 months and now my service is turned off

I walked into the cricket wireless location in walker louisiana and the first thing I saw was young man wearing a cricket shirt and yoga pants smoking weed by his car and when I walked into the store he followed behind and REEKED of pot I cannot stand the smell of pot he still had smoke from his mouth when he walked up this is absolutely unacceptable behavior don't you drug test your employees he was by far the rudest and

most pushy salesman I've ever met he didn't listen to anything I said he informed me they only offer the 60 plan to new customers he was absolutely abhorrent and intolerable to deal with when I asked to speak to a manager he said HE was manager and told me I can go to another cricket location if I didn't like what he had to say this is extremely disappointing considering…

My bank shows a $88 payment to Cricket Wireless I have the banks transaction number, print out of the bank statement confirming payment, yet no one at Cricket sees it, Cricket cut my phone off and I missed my Dr phone visit and had to pay another $88 plus a late fee for a bill I already paid for, very unacceptable..I'm a hard working yet poor man and I can't give $88 to anyone without receiving a service back, I need this transaction researched and refunded please call or email for further details soon please and thank you.

Dennis is a supervisor he was laughing (my phone was turned off for no payment ) payed it 6/2/22 he thought it was funny it's not and he went into my account without my permission I told him everything recorded I told him he was going to get fired he laughed and turned my phone off again and went into my account without permission customer service on Saturday 4 I will be contacting corporate office

Such rude, argumentative customer care. After I pointed out she was talking over me she said "sorry you feel that way" and continued to do the same thing, be rude.

00 which I did I called customer service and everyone was rude but the last person I talked to and they telling me that I have to come off more money to turn my phone back on and said they had a glech in the system and I would still have to pay more than what the app told me to pay and I feel like I have be took for my money and

that's not cool because I use my phone for work and I can't do my job because of this

Agent ID JI692 was very rude. I had a hard time understanding her. She hung up on my after I was on hold for 15 minutes. Very rude and so incredibly unprofessional.

The employee who was working on May 27, 2022 at the Cumming , GA location forced me to purchase the cellular phone that I didn't want to purchase for my son's birthday. I wanted to purchase the 2021 moto g power not the 2022 moto g power .

The 2022 model doesn't work for Roblox and was expensive. I wanted the 2021 model because it's the one he had that the screen blew up on. I was trying to keep it near $100 not about $200. But the male employee working that day refused to sell me the 2021 model and wouldn't show me the backside of the phone he was selling to me.

I am furious and would like to return the device in exchange for the correct model for my son to be able to play Roblox on. I'm about to take my service elsewhere.

My brother bought a new phone and set up a new account with Cricket Wireless on May 10, 2022, so he is a new customer to them. Within two weeks, his Icon 3 phone began experiencing problems with others not being able to consistently hear him on a call.

Cricket does not want to replace the phone without sending it to the warranty dept. (which will be a 10 - 14 day turnaround since there is no UPS Store in our small town ). This is totally unacceptable to be without phone service during that long of a period of time.

Cricket will not allow return/ exchange at their local storefront location. They also will not allow sending a new replacement phone before the old one has been received by the warrenty dept. Most companies, I have dealt with previously, will send a replacement and allow you…

They are scam!