WHAT IS WRONG W YOUR COMPANY????????? WHERE IS YOUR MANAGEMENT????? WHERE IS THE OWNER ????? THE WORSE COMPANY I HAVE EVER DELT WITH IN MY ENTIRE LIFE REAL BAD, HOW IS IT YOU ARE NOT AWARE OF THIS??????? YOU DONT SEE THIS????????
THEN I SPOKE TO A MELVIN ORTIZ IN CUSTOMER SERVICE HE SAID HE CANNOT HELP ME UNLOCK MY PHONE???? WHY IS THAT???? ITS ALREADY BEEN UNLOCKED , WHY IS IT YOUR WORKERS REFUSE TO HELP ME AND ARE NOT EVER…
I've been with cricket for a few years now and lately my service not what I pay for. I'll have full bars yet connecting online takes way to long. I feel as a long time costumer I'm being put off this is the first phone company I'd like in a long time and you guys are really letting me down hard.
I hope I send in this message you guys will rectify this problem
I have been on phine for hours trying to ger my phone to work they set it up with passwords that I wasn't given i spent 40 00 that day I have a phone I cannot use and no one seems to care lesson learned and my g mail you cant get in touch with me because the phone is uselesd
99, since I will no longer deal with it Salina ks stores, cz u have nasty people working there, I was told by ur customer service and Jc. 99, I get there that phone cost me 180 dollars, get ur shit together,cz I don't have a problem with putting it on internet, what assholez u really are. Ty Lau rue Davidson
Had most rudest service I tried calling customer service was hung up on please call me 724-322-9229
I asked the company to charge me $30 for my phone plan payment. This company charged me $75, then refused to refund me the difference.
This is like the 3rd day I’ve called the Abbeville,La office and no one has answered the phone so I can ask questions about my bill now my service is turned off n before I pay to put it back on I’d like to discuss my bill but no one will pick up .
I’m very upset about this considering I just switched to cricket well now I’m considering switching to a better company where I can actually get assistance . Feel free to contact me at an alternate number 337-400-4076
I payed a bridge pay of 20 then I made the other payment of 25 dollars my bill is 40 why did y’all take my money 25 +20 is 45 and then I had to pay 15 more dollars after so tell me something so in all I payed 60 for a 40 plan I want my money back
Unprofessionalism, In about a week ago I ported my number from a different carrier to Cricket, but the agent (Viviana) that entered my information made errors so I came back for assistance we reached out to the porting team and they were insisting the info inputted initially were incorrect (which the agent (Viviana) did make errors).
I expressed the inconvenience it caused being that I am not receiving pushed notifications and inquired about speaking to a supervisor, she (Viviana) replied by stating that there was no one else in the store that was higher other than God. This is highly offensive to me and was an unnecessary comment that should’ve never been made.
I insisted on speaking to a supervisor or store manager she then stated she was the store owner and she is sorry for her…
Cricket gave me the wrong amount for my monthly payment, then on the second day after paying my bill they suspended my service. I have talked with customer service for 5 days now to have my services reactivated with fees wavered.
They have been nothing but a**holes about the whole thing and it was their fault. I asked that the reconnect fee and the remaining monthly payment be wavered due to how much trouble this has caused and they said NO they can't do that because they can't get a commission from giving a customer credit.
This whole issue is due to CRICKET giving wrong information, I think they should turn my phone back on and waver the re connection fee to keep good grace with the customer. This is very bad service
Since they do not want to help and just keep repeating the same process over and over again I'll share names and email addresses to people who work at corporate do they can also get to know what's really going on.
Cricket wireless corporate contacts
Chief Executive John Dwyer President 1025 Lenox Park Boulevard Atlanta, GA 30319 john.dwyer@cricketwireless.com
Executive Contacts Primary Contact Jacklyn Damalerio Director of Customer Care 1025 Lenox Park Boulevard Atlanta, GA 30319 jackie.damalerio@cricketwireless.com
Secondary Contact Nataraj Rao Vice President Business Operations 1025 Lenox Park Boulevard Atlanta, GA 30319 Nataraj.Rao@cricketwireless.com
I bought a cricket dream phone it hasn't worked since the second day I got it. I called cricket they ran a test on it told me the warranty dept would send me another one. Put me on hold for warranty dept and round and round no live person would answer called several more times not one cricket person would help me.
I have been a cricket customer for over 15 years and I'm ready to find a new carrier. Can you help with this issue
told me to update to which i did 03/20/2022 gave them all the info ... today im told that my phone is suspended ... that the update appy for april .. i then called they told me my account is suspended ....
now when i updated mar 20 i was told that im updated , however thats not true... now ive never had trouble before with cricket ,, now its a problem .. for me im filing a federal complaint for denying me service ,,,and then charging me more money for your mistakes ...
if you can resolve this i would appreciate i wilol need the phone for emergencies or 911
Representante del cliente causó daños y el servicio a cliente no quisieron solucionar ningunos de mis problemas nesecito persono q por favor me llame mi teléfono es 773 677 3518 gracias
You're only getting a 1 because you can't get a zero. The guy at the Troy, Ohio store on 3/17 at 5pm was a real prick. He was on the phone with T mobile trying to break in to his girlfriends phone.
He told the 76 year old man in front of me to wait, that he had been on the phone for 2 hours and he wasn't hanging up now. Both he and I were having technical issues. He even walked back in the stock room to "hear better". Unbelievable.
I have been to the store and showed id. Serveral times to be told to call 1800 2742538 to have my phone off the Blocklist and both places tells me to contact the other location. One one person to tell me when I got around my phone to call back an y'all would send me a code to unlock it.
Since then I have tried everyday to call back to get it remove and keep getting the run a round. Have ask to speak to a supervisor three different time and each time I'm put hold till it starts ring until it stops then hear white noise in back ground then disconnects
Purchased new phones on my plan on 2/26/22 to replace 2 of the 4 phones on my account. After getting home, we had immediate issues with the service, sporadically unable to make calls, receive calls, unable to send text messages, unable to access the internet, extremely poor connects to where no conversation can occur.
We called customer service on the same day. The representative did some trouble shooting and reset some things. I believe it was on 2/28/22, I called again as the same issues were occurring. The service was very spotty from areas that I have been using Cricket for years.
The representative reset some things again and was going to follow up with me on Wednesday to see if the problems continued. I was not able to answer the call because I had taken my husband to the emergency…
After being on the emergency broadband program and having a monthly payment of $10, which I’ve been paying for months now, I paid this months only to have my service suspended. After going to the cricket store I was told that my bill went up to $60 just because I changed my phone number, which none of the employees mentioned to me when I went up to the cricket store to change my number in the first place!!!
When I told them nobody explained this to me, the employees working at the Elyria chestnut commons cricket wireless store told me it’s not their problem that the employees working that day didn’t do their jobs right!!!!! Unprofessional and completely ridiculous!!!!
I’m 8 months pregnant and now out of a phone after paying the amount I was told would be my monthly bill and unable to…
I had a hard time updating my new debit card so I got penalized and was charged 72.00 dollars I am very upset!! I will be switching to Metro!!
Had great service for couple years now. A newer AT&T tower is only 6 miles away. Within the last month can't call from home and barely enough data service to do anything
If I was able to leave NEGATIVE stars I would. I have NEVER in my entire life dealt with a company that is so terrible.
FIRST to start with I purchased a phone through this company online, because I was told it was not available in the store. Then was sent to a second store, where the actual phone was found that I was told that they did not have in the store.
I asked that the online order be cancelled and was assured right then and there it was CANCELLED. NOPE! The online order of the phone showed up at my address. I was unable to return the phone in the store, because it was purchased online.
The record of the online order was not even showing up anymore in my cricket account. I had to call Customer service and was told to return the phone. I returned the phone, that was in December of…
cricket as refused to transfer my phone number to t mobile i have had this phone number since 1992 t would cost me a lot of money to change numbers my acct number is 5256481242 i would appreciate any assistance you could give me on this matter. thank you
CONROY AYERS 830 854 7071
Poor customer Service. I called them about a phone was missing that I order. The lady told me it's nothing they can do because it's already out of there hands. I have protection plan and I paid for a phone that said it will be here in one business day.
Now I have to wait for an investigation to get my phone I paid for. This is the 2nd time I had to call customer service about an issue. I will be looking into another phone company because they have no clue in helping customers.
00 I removed it. 00 hotspot. If I’m paying for it, I should have it! I called customer service and was told they couldn’t add it back unless I paid again! I never had it, yet I had to pay for it, then get told if I want it I have to pay again ?
This will be the last month I use this carrier! My phone was turned off two months in a row AFTER BILL WAS PAID! Now this! Y’all are robbing and taking advantage of ur customers!
Id give it no stars. This company locks any phones that have been in their network, so an imei number comes up clean can still be locked by cricket and they will not give you an unlock pin. Their stores are not allowed to do customer tech service they are only there to sell phones.
When I called Cricket Customer Service today (2/2/2022) I was left on hold for over an hour. Someone finally answered and I tried to explain my issue, they hung up on me. This is not the first time this has happened.
The store wait time in line is always over 30 minutes. Honestly, this company has the worst customer service ever.
I have called you guys numerous times about enrolling in the broadband service it wasn't until Bill became due that you guys decided to help me I have been hung up on on numerous occasions by your operators I have been transferred to managers who have hung up on me I have been on calls where they're trying to transfer me and nobody can hear anybody and they end up hanging up on me all and in the end I lose out on a month's worth of benefits because of a lack of communication and
assistance from your company I am a new customer and have brought two of my friends with me to your company so that we have three lines total and the lack of communication in assistance is unacceptable yes the last lady I spoke to was able to get everything straightened out and was awesome but the communications…
I have been trying to resolve the issue of why my EBB (now ACP) benefit has not been refected on my account since November 2021. National Verifier has me as eligible and enrolled. The problem is on the Cricket end.
10 phone calls - 4 today - have not been helpful. After requesting a supervisor I was put on hold for 45 minutes - twice. I want this issue resolved promptly. If it isn't, my next move will be to contact the president of Cricket.
Laura Staples 7 year customer
I would like to know how to file a complaint through the corporate office. I have tried numerous times to explain the situation, a couple of times I couldn’t understand the reps broken English the other times they literally completely ignore my question & basically tell me I have to pay entire bill before they can help me.
yet when I go into my account, it clearly states that I’m not due for a payment until February 2022!!!
Also, I kept asking to speak to a manager/lead/supervisor of course they act as if they are gate keepers to the president or I get hung up on!! This is ridiculous and I’m on disability so I have limited funds.
I’m absolutely exhausted & disgusted with all of and am as we speak looking for other cell phone options!
its not my fault the agent or some onne made a mistake by not putting it on my account at the time of purchase so now i have to buy a new phone cause i cant file a claim and thats 150 dollars down the drain and i dont think its right i get held acountable for some one who works for cricket for it not going into the system right and thats bs
I am a friend that has worked for cricket before.
First it takes cricket 30 days to get you in the system which is way too long. y friend has been waiting to start work and while waiting she has gotten sick. She has flu and covid-19 systems. We told the mgr we were getting tested tomorrow and going to ER today.
She still expected my friend to come in to do computer work and said if she didn't she would fire her. But mind you she is already hired. At this point this can't be legal. To threaten someone's job because they are sick.
I hate the new customer service voice prompted holine. It never understands me. No, I don't have an accent.
Cricket wireless is participating in harassing telephonic schemes where I am receiving harassing telephonic text messages I'm going to include pictures after 10:00 p.m. I filed the department of agriculture consumer services several times a day
On Tuesday Dec. 14th, 2021 I went to the cricket wireless store located in Laurinburg,NC. I wanted to switch and apply for the EBB program. I got approved and then the girl said my phone wasn’t compatible with their sims card.
She said I had to get one of their phones and since I had an iPhone already she said I could get one of those with the program. She then signed me up for a leasing agreement on the phone that I had no knowledge of.
I ended up either having to pay the phone off or switch with my original iPhone that I already had. I paid $48 for service activation and taxes and fees. After going through all that within a week I decided just to switch back to my old company and they ended up telling me I couldn’t get my money back what I already paid and
could only get a $1 refund…
Briefly my complaint is that I got a phone on November 29th and it hasn't worked today is December 15th I have talked to customer service at least every day or every other day complaining I asked for a new phone in the beginning they said I would have to pay now they're saying they offered me a phone the customer service has been horrifying and I want some answers! I can be reached at the email address or at 209-649-6776
looking for answers to how you can go about running a multi billion dollar company this way n still have customers comn n to get service can someone please get bak wit me on this if possible thanks
Have been talking to them for 2 hours asked for person above supervisor and got hung up on twice, they also didn't help at all very curious
Cricket Wireless employees are running a billing scam. I went into the store snd made a cash payment's they claim was a charge back on November 25, 2021. I have asked them several times to restore my account. They had deactivated my account on fraud charges and duplicate charge back.
As of today's Cricket employee are criminal they told me today the cash payment is missing out of their account and I need to provide a receipt the refund policy state clearly non refundable. Store on Uvalde their employee are reported cash charge back that do not exist.
Cricket have given me over 100 reason inconsistent to reason my account is deactivated. Blue collar crimes scheme each month excuse to interrupting my account without providing a 30 days notice or any proof of charge back. Ive bern receiving…
Hi my name is Michael Quiacusan and I been having problems with your cricket wireless company every sense Jan 31 when I was double bill and I still yet didn't get my refund back from the double bill that i was charged for and plus your customer service workers is not so help for and very rude
I got my phone 3 days ago and the screen cracked. They said they couldn't do anything about it. I asked soooo what's the warranty and insurance for? It's gonna cost $250 dollars to get a new phone!!!! Not the 29 for screen repair that the girl at cricket told me.
They were unwilling to help in anyway and completely rude about it. I asked if I could cancel the lease then and activate my old phone, and she said no. I'm fucking livid!!!!!!
On Monday, November 15th, I went to the Cricket wireless website to order an upgrade phone for my husband's line. I ordered it and received the confirmation email. Within a few minutes the order was cancelled because the email said they couldn't verify my information. It did not specify which information was unverifiable. I have spent HOURS on the phone with cricket customer service every day since this occurred trying to find out what the issue is and as of today, November 19th, they still have not resolved the issue.
I use my discover card to pay my auto pay bill each month, and have been a customer for several years. There has never been an issue with making my payments, but for some reason this is occuring and no one can figure out why. I need to upgrade 3 of the lines on my account…
I setup bridge pay through automated system. It took my money but did not activate bridge pay. Gave me an error message and tried to transfer me to agent but offices were closed. No my services have been turned off and I can’t reach an agent until 9am.
I have kids and I need my service. I am beyond upset.
I have called Cricket wireless about 14 times now and 4 were just today. The woman I spoke to this morning at 7:28 AM the call was initiated. Told me my account was good until 7th they took my phone off stolen lost status which is because of my ex who is crazy and harassing me.. 34. My phone stopped working.
I'm in the midst of being evicted and my phone is the only way I can secure my housing so to be dealing with this. I can't wait 3 or 5 days I need this resolved. Later someone hung up on me twice.
Please resolve this I'm ready to take this to the highest level.
Why can't you get my high speed internet back up and running when you apply my payment to the account?! You take the money out in the morning, and I am still sitting here waiting for my high speed internet 12 f*****g hours later!!! This is BS!!!
Pull your head out of your ASS!!!
Purchased cellphone in September 2021. Could not get service in my home, or text, like my previous phone. Can get one bar outside, and maybe in the living room. Can't get service in bedroom. Can't make calls for any length of time without phone cutting off.
Sometimes the phone won't allow me to receive calls. This is ridiculous. I was told after calling technical support for help, I was told that they were working on the tower, however, after some days, I went back to cricket store to exchange phone and was told I was on the 9th day and could not exchange phone.
I drove where the Tower is on Weaver and Levi. Sitting right by tower, I only got one bar, which is about 2 and a half miles from my home. I have tried to call my on cell phone from another phone, and it goes straight to voice…
I bought an ovation 2 phone September 13. It froze up so they sent me another one after I sent the first one back. Two days after I got the second one it froze up. Told me I couldn't get a different brand phone.
Wanted to send a third one. Don't want a third phone when the first two didn't work. Couldn't geta refund either. Now I'm out money for a phone and a case I HAD to buy at the cricket store because none online would fit.
00 I'm out and still don't have a phone. I'm using the second one, but it keeps freezing up. This is unacceptable. I should be able to get a different brand. I'll even pay the difference.
I bought a new ovation 2 phone in September. Had issues with it freezing up. They sent me another one thru the warrenty. Two days later, same issue. Took it back. After 2 hours at the store and on the phone, was told they would send another phone.
Refused to let me get another brand phone or refund me. Why would I want a third phone just like the two that wouldn't work. I have always loved using cricket, but this is unexceptionable. I'm out the price of the phone and cost of phone case with nothing to show for it.
I'm on a limited budget. tjis needs to be fixed with a different brand phone or refund. Laura Thomas
Today was in Greenwood Arkansas Store to get two lines for my kids. Mind you this was an hour. The below signage was posted. We went through the process of keeping her number and waiting for the store manager do complete the transaction. After an hour she informed us that she couldn’t honor the posted price and started to ring us up for retail. This is horrible business ethics. I had contemplated switching our business account also. Your company has serious issues in Greenwood. Also wouldn’t let me speak to her manager. Horrible first impression.
(479)597-9455
I order a new phone and service. after receiving an my order and unpacking it. I discovered my phone was damage upon arrival. I immediately contacted cricket and explain to them about my order. all I been getting is the run around over the phone.
and transfer over and over and put on hold for hours each call. I am filing this complaint, and I am requesting a refund or replacement device.
Hi I bought my phone 3/29 and I been having service every since I last paid my phone bill aug 28 and I tried trying over to other company and my phone wasn’t allowing me so I called and they inform me that my phone was lock and I had 11 more days that will be my 6 months.
I waiting and I called cricket back and he said I had 13 days so I was getting different answers from the people then today I decided to ask to speak to a manger and he inform me that I need to get service for a their 30 if I wanted to get my phone unlock it’s been a lot of weird stuff so if you can help out the will be great