Cricket Wireless

I continue to be lied to about having EBB Service. Cricket Wirelesses representative changed my plan without my permission and continues to change me. I find out that they voided my EBB application. I have already paid for 1 full year of EBB Service and will not pay anymore.

I was also told that I can not get a refund. I am the utmost dissatisfied with Cricket Wireless's lack of care for its customers. Please fix this problem soon. If not I am done. Thank you in advance for your cooperation.

In have never been late with payment but right now we are falling on hard times and I set up a bridge pay. I was confused as to when the day to pay was I thought it was today. So when I woke up this mornig I went to circut to pay bill and I was informed it was $113 and my Payment that I made 7 days ago has not been deducted from my account it has simply disappeared and now I have to start completely over. That is called theft.

There is no way I shouldn't be able to pay the remainder of the bill due and then not be due again till the 29th. I have been hung up on today by multiple agents. The young man at the wireless store doesn't understand why I couldn't not extend it for one more day and allow me pay the remainder of whatbi have due and continue as normal.

This is ridiculous I had the…

I switched plans from the $60 completely unlimited to the $40 plan below it I’m not at my complete usage yet but my speeds have already slowed down and I wanna know why this is not acceptable

Was charged 2x for one month. When I contacted support I was told they do not give refunds!! They made the mistake of charging me 2x!!!

I went into the store today, I handed the rep my phone to open the part where the SIM card was located then I handed her the SIM card from my old card and she lost it. She told her manager I called her a liar, and that she stole my SIM card.

I simply asked if she can locate the SIM card I had given her and she could not. I asked her to call her manager which my issue was not resolved. Instead, she wanted me to purchase a new SIM card which defeats the purpose of me coming in with my already purchased sim card.

Her name is Andara and she has a terrible attitude, her manager nor her resolved my issue. I wanted her to roll the cameras back to show that I was not lying about handing her my SIM card as well as want my issue to be resolved.

The store that I went to is located at #110 store…

I've been a cricket customer for 10 years, I changed phone numbers in May. The store manager at the time waited on three other Hispanics before she waited on me that came in after me! She made it clear she disrespected me!

When she changed me to my new phone number, the next day she used my old phone number to access my Facebook account! That caused me to be locked out of my Facebook account and my email account! I told cricket that yesterday and they said she couldn't have done that because it's against company policy!!

They weren't concerned either and disrespecting me like she did. It's not my fault I'm a white Caucasian! But apparently to cricket it is!!! I'm coming to learn that cricket is controlled by a tight-knit group of Hispanics. Racism comes in all colors and all directions.…

First of all you don't deserve a 1 if I could give a score of a zero for the worst service ever then that's what I would've given. Cricket wrongly accused me of damaging my phone and when I sent it back for a replacement one I got an email stating my claim was rejected due to physical or water damage too the phone .

A Cricket associate worked on my phone to see why my camera wasn't working for about an hour is my first proof that I didn't damage my phone. They told me to call the warranty department to get my RA # , next I took it too the UPS store (my second proof) cause she inspected the phone and it was fine .

On Wednesday August 18th A cricket associate Jonel talked too someone in the warranty department with me on the phone and I still got disrespected from that person because he…

I’ve been trying to straighten out the ebb application and credit for two days now. The rep called me back today with the same thing he told me yesterday. I asked for a supervisor waited 45 min as I was told I will transfer you then she would have to call me back then she was walking down a hallway then she gets on the phone and surprise surprise she can’t hear me.

I am on again now said it would be three minutes and I’ve been on hold over 13min. What the heck is going on someone needs to get back to me this is ridiculous

I HAVE INCLUDED A SHORT CLIP OF LAST NIGHTS INCIDENT.

I tried using automative add on hotspot didn't work so I called customer service waited 27 minutes and some punk got on sent me an uplink instead of doing what I asked which was to take the payment over the phone for the $10 add on hotspot he wouldn't answer me for moments then hung up on me without even trying to resolve the matter his name was David he texted me the very rude unprofessional person and I hope he gets fired for this I have naver had a problem with customer service they are normally super friendly and

always get what I need done except for this Punk !!!! He could have easily helped me!!!!!

I have gotten nothing but a run around trying to get my phone off the block list. Evertime i call they want something else or Im told its fixed. I mailed my broken phone back in the envelope they provided but somehow they claim they havent got it.

I have spent literally days on the phone. I will not be recommeding cricket to anyone again

Tried to use the insurance. They sent me a new phone but then blocked my number. After literally days on the phone and getting different answers from them nothing is resolved. The last phone call lasted 3 hours she assured me they fixed the problem but they had not.

Still cant use my phone. All I get is the run around

cricket store in mall. I had an issue with my phone and took to the location above to get looked at and after explaining issue 1female,1Male employees working, were very ignorant with me and both went in back room in discussion between both used cuss words and

degrading words loud enough for a family with children heard and apon hearing they left store.. this incendent happened in 8/21

I am sick to death of seeing that cricket add on my phone. Every time I'm in a conversation that shit shows up and breaks off my call and then says thank you and I know it's your shit if it keeps up I will be going to someone else and I will contact the Attorney General's office thank you very much have a good day Ron March

The worst company in the business in terms of service quality of customer service and phones. The coverage I had before I moved was spotty at best but since we moved it has been bon existent. 1 plus locks up ?

I don't know how many times a day. With the LG FORTUNE I can call exactly 3 numbers. 00 and 2 phones. Cricket is all lies and no service. Use as nyone buy Cricket.

I have been trying to get this resolved for 3 weeks now they added my hot spot to my reguar line instead of the new line like i asked

Would give a 0 / 5 if possible! Activated added line to my account and she deactivated my original phone and said now I have to buy anew Sim.these people are inept and unprofessional. Do not waste your $$$ here!!!!!

Last month June 2021 we called because we did not receive our discount for the EBB credit. They gave us the run around for 3 full days we spoke to them on the phone. We finally got it for June.

Now here we are again July 2021 and we are having the same problem. I can confirm we are filing complaints with every single person and company possible. We are calling EBB also to let them know your company is cheating people out of the discount.

I have tried for 3 months trying to recieve my EBB credits to my account. My phone has been disconnected on several occasions because of this problem. I was approved for EBB credits since May. In which i paid the full price in order to get my service back on.

Now its still have not been applied. And i only have 4 days of service. Where's the money going? That you're recieving. For the program? My money needs to be applied to my account. ASAP. Please look into this plzz

Horrible dumpster fire experience, please run far the other way , customer care is a joke. Had over representative say they were a federal employee for an hour lying to me and I will see them in court , never signed the terms thank God they fired those too.

If you want to be sexually gropped against your will go to their physical location they have (free) $120 Phones just a sexual assault , a roach infestation and everyone in your home sick . Online orders goodluck ever receiving item or refund..

RUN fast away from this company

I had this phone over a year then changed carriers and they said ionly hadfour months and won't unlock unless I buy two more months of service

i bought I saw card then asked when my upgrade date was because I run a business and wanted the biggest best phone you had and was told I don't know rolled there eyes and said I'm not in your acct no more that's very in professional and you will loose business like that the guy there said he would check for you sir very nice guy but

I was done upset and left I was thinking of changing to at&t I don't like being treated like this the world's bad enough already thanks for your service

I've tried on several occassions to try and get some assistance regarding my missing text and voice messages dated before 06/01/2021. I had some extremely important messages for years and now they're all gone. I even stopped by one of the stores to get some help.

The CSR was clueless as to how to assist me and was not knowlegable at all about your software.

Also, this problem happened a few months ago and after a few days, the messages reappeared. I'm at a loss as to where to turn since Cricket isn't providing any assistance. I've paid in advance for services but will terminate Cricket Cellular after used up.

I had an issue with the customer service repw disconnecting wrong line on my account. When I called back I was told line would be restored with no fee. I went into store and they proceeded to make me pay a reconnect fee first.

I wasn't told that that's poor customer service

If I could give you a zero rating, I would. I purchased a brand new Samsung 20 Fe less than 10 days ago and cannot get a supervisor on the phone and have been trying now for 7 days. The store will not give me a new phone in exchange for the broken phone that you sold me, which was almost $700, because NOW I am out of your 7 day return period.

I recommend that everyone read these reviews before using, or purchasing from Cricket Wireless. I am in the process of filing a report with the Better Business Bureau, the Attorney General's office, and the Fair Trade Commission, so that your customers will not be taken advantage of in the future.

My sons phone was stolen on the 13th of July to which I called to report it. I have 3 lines on this plan and on the 13th All lines were Not working and was put on the block list.

Ive Called and have waited my 3-5 business days for restoration of my other 2 lines. Everyday since Ive had to call and see why my phone 765-650-8681 and 765-650-9593 isnt working and was told all was fixed. Cool. I wake up today and have spent my entire morning and afternoon dealing with an issue that was an effor on Crickets end.

I ask to speak to a supervisor and this gentleman started off "do able" in resolving this issue for it to turn into a screaming match. I ask for his name Again while we argued and he refused to tell me because he was mad.

I was done talking that gentleman due to we could not…

I have been a customer for 10 years. I am deaf and I have basic plan and I was using an I phone 7 but unable to set up my voicemail. After missing an important phone call and unable to receive voice mail I stopped by a cricket store in AZ to explain the situation.

I explain the representative that the phone I was using used to belong to my son and because the phone was unlocked I was able to use it just buy including my sim card in it however the voice mail did not work, also i had mention that I like the iPhones because they come with visual voicemail that transcribes your voice mail to text and that is what I needed.

Without looking at the phone the representative stated that the phone is too old and does not have the latest technology and that I will need a new phone. She she stated…

I bought my kids new phones on my account and I noticed I was charged for insurance for all three phones I called to cancel the insurance off my phones and I just noticed they canceled mine too after a whole year paying insurance on my phone they canceled my insurance too I noticed a month after noticing my bill was 125 and

noticed when I cracked my screen and now can't get it fixed because the employee messed up my account and I told him twice when I was on the phone are you sure you didn't touch my account I only want the other 3 lines with no insurance.

For the second month in a row cricket wireless has taken my payment of $84 and the next morning turned off my phones. Customer service has hung up on me several times when I tried to talk to them about a refund. I got online paid my payment in full and they turn off my service then won't talk to me wow terrible company!

You workers at the store on Seneca in Buffalo NY .. have ripped me off again.. I bought a storage chip for my phone when I went to buy new phone there was no chip in the storage spot. This is second time they did this to me..

I lost all my info and pics he was lucky he wasn't in the store.. I will never recommend Cricket

On January 5th I noticed I couldn't make or receive phone calls on January 6th or 7th I called the company they said they'd take care of it it was not resolved I called the next day I talked with the supervisor for no first I talk to a rep on the phone they said that they couldn't help if I had to go to a Cricket store so I went to a Cricket store that guy looks at my phone he said it's not in your phone it's not in the phone service it might be in your phone I said I got the phone from you guys he said I can't find anything wrong with it should be fixed so

I went home and still the same problem call supervisor talked with the supervisor after about 20 minutes and

Makes it impossible to talk to anyone. Corporate has no contact with local stores. Local stores refusal to help

Have had Cricket for 4 years. Service has been all but non-existent. Look at my phone activity & you will see I’ve hardly been able to use the service. When I did use the phone, it was accessed through my home wifi.

Today, I finally went in again for help. The sales person was helping 3-4 others simultaneously with me. She said the problem was my phone. I bought a new one. Of course she didn’t take time to set it up properly.

When imgot home, same old problem as always. No service. Useless. It won’t even allow me to turn wifi calling on. It’s I,possible to get a real person on the line. I’ve been ripped off for 4 years plus the cost of 2 phones.

If Cricket doesn’t get it fixed, I’m turning them in to BBB & complaining anywhere & everywhere I can find.

yesterday i bought a phone and another like making it 5 lines on my account and today my service stopped because they took money from my payment for the 4 lines and didn’t make me pay it when i was there on my card and today i went to the cricket store in 5137 murfreesboro rd la vergne TN 37086 and Ilse was the one talking to us and

she gave us a very hard time i had to leave my job and my wife missed a very important interview for working causing us to lose a lot of money and time and the customer service had horable treatment i will let everyone know about my bad experience because this is unacceptable

Coustomer survices missbheave when I called to complain y my survices is off since last 5 days after I paid bill

On June 30 I paid my bill of $90. I tried to use my hotspot and could not. Then I went on line and added more hotspot and it still never worked. I wake up today and my phone is off.

I called customer service and they said I owed $35. How when I paid my bill on time and never got hotspot. I paid for a service I never got and my phone got cut off when I paid my bill on time. I'm confused.

This Cricket Location: 2205 Lone Tree Rd, Victoria, TX 77901 is where I bought this Motorola phone at the beginning of the year of 2021, 1 months later my touch screen had a malfunction. I come back tot his location 2205 Lone Tree Rd, Victoria, TX 77901 THIS CRICKET WIRELESS AUTHORIZED RETAILER LOCATION, the manager, old angry bossy Mexican woman wouldn't even give me the time of day to listen to why my phone wouldn't work anymore and

that I only had it for 1 month, I paid 200$ for this phone, and she just brushed me off to one of her employees then apologized to him for handing a customer with a simple problem off to an active on the clock employee. ALL THEY HAD TO TELL ME WAS THAT I HAD A 1 YEAR ACTIVE WARRANT ON MY BROKEN PHONE.

This is ridiculous, DO YOUR JOB, or find a new one. It's…

Today I went into a store w/ the intention of porting a 5th line. Everything went through fine & I paid. Afterwards the SIM wouldn’t work. So we decided to simply buy a new phone &line. One this was all done, I was informed I had to contact customer service for my refund on my first purchase (which I found insane).

I called customer service and was told they couldn’t refund me bc I paid cash. I did NOT pay cash I paid with credit card which my receipt clearly states. In that process I was transferred to a supervisor but hung up/disconnected. This happened 3 times. Nothing was resolved.

I called back to the store but their wasn’t a manager and was advised to call a completely different location. Obviously that manager had no clue how to help. So I’m still out money of a service I never…

I've been trying to port my number from another provider to Cricket for the past week and a half. I have been on with customer service multiple times a day to figure out what's going wrong. When I call, they don't listen.

The representative I spoke to this afternoon hung up on me. I've NEVER had trouble like this porting my wireless number and have NEVER been treated with such disrespect when I'm having trouble trying to get to THEIR network!

We swaped from metro to yall hoping it would be better service well i can say this the firsr seven day was great no problems well after thst well we started havein problems an have ever since i mean cant hardley make call always telling emergancy calls only or drops call because it say you have traveled out tje coversage area i habe to hold my phone in air to even send messages i have wifi an phone still sucks plz fix you service if dont change soon i will be taking my family somewhere eles an get different servic because yalls sucks

I enrolled in the EBB program and I call cricket as a carrier that provided this service and I started call them from June 5th 2012 , no one helped every one rude except for the person I worked with on June 14th a shannon, the supervisor were rude , I had stayed on the phone june 14. 2021 for three hours waiting for answers and for this issue to be resolved, I called today June 15th it was even worse , so I decided to give the Ebb service to another carrier I'm with.

I will be continuing this complaint I

719-506-1512 is the number that this inquiry is regarding. Ive spent at least 10 grand over the years with cricket and you guys wanna fuck me over on service that has bee paid. Get your foreign shit together and fix this problem

My service was suspended because I still owed $5. You get a recording that says your service was suspended . The recording says that a payment was made and that the balance due was $0. The next payment is due July .

There was no one to talk to and the message loops you back to a menu. I tried the online chat which kept telling me it didn’t understand my question. I went into a store. They told me I owed $5 because I only paid $35 and $5 to resume service + $4 for the in store service fee.

I did learn I could get Customer Service with 0 but it was never given as an option. Please improve your system .

Every month when I pay $80 a month for extra data don't under your contract you don't under nothing you just lost a customer I don't want nothing to do with Cricket because I'm spending more money on my Hotspot to keep my stuff on my stuff on Xbox One updated I'm spending more money I'm not doing it now your company stinks and zero ratings for me

Tried to get wireless broadband service with them emergency talk to Alejandro he tried to help me out as best he could I asked to speak with the supervisor whose name is ginseng she didn't answer and hung up on me I don't think that's right for a supervisor to do that want to try and put a complaint but they don't have a corporate number to put complaints

Good afternoon Leadership,

I visited the cricket wireless location today on 5550 Lafayette Rd, Indianapolis, IN 46254 at 10:30am today June 5, 2021. The associate wasn't helpful at all, very sluggish, she didn't help today simply because she didn't feel like it or because she didn't want to be in the store today. (That is how she presented herself) The service was unsatisfactory, be a horrible experience!!

Thank you!

They ripped me off and charge me for talking to them I ordered a hot spot they took my money with in 10 seconds that date I had ordered a hot spot I had trying to connect my hot spot and nothing I called customer service to ask them why my hot spot wasn't connected they told me it takes a week to apply a hot spot but yet within seconds they take my money no service I cancelled it and still no refund I need a lawyer now

They say data and voice, advertise 5g and fast internet. oo for stylo 6. Only problem is our business is downstairs in neighborhood about 2 miles from store and we get 0 data where we are situated, barely voice, and so we go to metro whom we know works here.

167 to switch they say but oh something not working. Need to call cricket. Or course network locked all 3 phones. it was RISK I took? nowhere that's where. f. again and now we have to pay extra 40 for a reservation since the requester of ID forgot to give it back... nice

ive been with cricket about 6 years i had been a month with phone off i go buy new one and employee say i cant get old number so i get new one so i call customer service ask if i can get old number lady says yes she charged me 82 dollars so my phone goes off no signal now i had been 2 hours on my freinds phone trying resolve issue 3 hours past finslly 4 hours past i ask for manager he says for me get phone on i need to pay 82 dollars i say why i just paid thst 2 days ago when i bought phone its there mistake they cut off my phone i paid 250 dollats 3 days ago bought phone new they trying make me pay 82 dollars 3 times within 3 days now thats wrong i just want phone on but

if crivket insist on me paying for there mistake il take money elswhere

I had money taken out of my account that wasn't authorized to do so. I'm not sure how y'all even got my card info or anything.