Cricket Wireless

My screen wasn't working so I went into a cricket on Ayers street in corpus Christi tx. The girl was rude. She asked what I needed. I showed her my phone and I said just something cheap. She grabbed a phone from the back and proceeded to ring it up.

Without even asking me if I wanted it or showing me something at a slightly higher price. I asked if I could transfer my info. She was short with me the whole time. Only responding with single words. Very cold and no smile or small talk.

She handed me the phone and couldn't even say thank you. She ruined my day.

McKnight Rd attendant made me and daughter wait for 1 hour when she had only one 1 customer. any faster. On the contrary, she made sure to chat with customer ane completely ignored us. Really rude. I guess she is not on a comission so it does not matter to her.

First Cricket is charging me $188 and some odd sense for one month worth of service for 3 phones all because they said in the month of March March 7th to be exact that my bank reverse a payment but they didn't do that until April 27th and whenever I 3-way called with my bank and a cricket representative the first time I got told that after they reviewed all of the evidence that I would get a credit of $81 into my account my bank account in 3 to 5 business days on the 5th day at the end of the business day I did not receive the credit call then

spoke to a supervisor yet again her number was her her name was Jennifer the ID was J to 632 s from cricket and she informed me that she tried opening up a new ticket claim but she was unable to because Cricket closed the previous claim and found…

I just paid my bill I have 2 lines I no longer need two lines cricket won't credit or refund my money to the other line I do sill need they actually told me I paid for the service but I won't use it and they offer no credit for unused service they will only keep line active till billing cycle ends what sense does that make.

Have not had telephone service since April 28 nor texting , what's going on went to local store and no one knew anything,my brother,sister,also have no service this is just not right,Resond if you can phone2108012528. 3days without services is too much! I live area genmcmullen and castroville road,sisterlivesnear empire plaza if not fixed we will discontinue services ,!

I've been with you guys for seven or eight years. You've never done anything extra for me. I draw an SSI check. You refuse to put my billing due date on the 3rd or after. This month it's the second.

I've gone through this with you 10 times. I'm tired of it. I feel like you're scamming me out of $5 a month on purpose. If you did it to 500 thousand people a month think about how much money that would be.

I'm going to Metro because you refused to help me. I've tried. I'm going to report cricket. I believe it's a scam. All you had to do was put my billing due date on the 3rd or after. I Can Do Better somewhere else.

Phone service is great.But when I use my I-Tunes app it starts buffering and shutting off in the middle of songs no matter what time of day.What is the problem?I only experience this on music apps.

00 for a new phone and 55 dollar a month plan, than i had to pay and additional 20 to get my phone transfered, this took over 2 hours, i took my new phone and cricket plan and left the store, came home and tried to use my hot spot, it did not work, i called cricket support, they told me, add 10 more dollars to plan, i could get hot spot, i 've had cricket for less than a week, i plan to change carriers at the end of the month, i don't recommend this service

I spoke to Andrew at customer service couple weeks ago to change my service date to the 24th I got a text today saying I need to pay my $55 or my phone will be shut off I spoke to Jeff and he said that I never called and now my phone will be turned off please look into this

Compre un nuevo telefono hace 1 mes atras el telefono que compre tiene una falla no le funciona el puerto para airiculares Regreso a la tienda despues de una semana y no me lo quisieron cambiar por que ya se habia pasado el tiempo Y ahora tengo un cel que ni siquera funciona.del puerto de airiculares Creo que no es justo para mi estoy pagando un plan con un telefono que no funciona

One of my lines was disconnected, I call to ask why and all they told me after 1 hour is that they couldn't do any thing to help me, I talk to a Manager call Adam I.d 100856009, this person does not care about my business there fore I may look for a new cellphone company. The poor customer service is a big problem for a company like cricket after 4 years of giving them my business I feel so disappointed.

i.m have tried working with ya, but I can not get a phone log nor retrieve deleted messages, I will go with a company that knows how to take care of there customers, I know privacy right if I paying you for 2 phones I should have these options. and I will have all my friends leave your company too.

Thanks for nothing

Elizabeth Hill

00 dollars on 4/4/19 on 4/6/19 they turn off my servive without no explanation when I went down to the cricket office they had told me that I had to pay $8 and some change Cricket did not send me no information about those $8 and they just automatically turn off my service completely which it was unnecessary I'm making a complaint to your office and

to corporate to let you guys know that this is that information to customers if there is a payment that has to be paid and you're not aware of it you should let them know when I purchase my phone the girl did not tell me nothing about no insurance on my phone I thought that it was added to the bill when I purchase a phone for my son found out that the $8 was not added to the phone that my son brought the complaint that I'm making to use to…

I did bridge pay on the 2nd of this month but my service is suspended and now I have to pay $90 to get service restored. I thought bridge pay was 7 days of service before the remaining amount is due if I could have paid the $90 on the 2nd I would have I was screwed over and i am very upset about it

Bought two brand new phones less than 30 days ago brought one back to the store for obvious glitches. Sales rep helped us as much as she could handed us over to Isabella in your eureka California 95501 store. Isabella is also the one who sold us our phones.

Isabella made a lot false statements.

for instance she said we can come get replacement plans anytime if something was wrong with the phone within 30 days we can return it. That wasn't the case so of course that was upsetting but I know she doesn't make the rules.

However her attitude was horrific my senior citizen mother left the store crying had been up there 3 to 4 hours. So I had her go home and bring me her device we are on a plan together. she yelled at my mother she told her it was better than nothing!

so I sent Mom home and…

I am an electrician and Cricket called me to repair a light in their store in Paragould, Arkansas. The main office in Sugar Land , Texas contacted me. I completed the job and have tried to collect my money, I can't get any response with the contacts they gave me. 00 .

and this is the last straw I'm switching phone company. the people answering the phone need a lot of t training frfr thank you Toshia lee

I bought a new phone today at Port Chester, NY, Main St. Sales person was not at all helpful and rude. I traveled 15 miles each way to the store. When I got home and realized I needed further assistance I called the store and was refused assistance.

They said I would need to return to the store! I have been a Cricket customer for almost two years. This is bad customer service

I called your store in Las Cruces (575-449-4451) less than 30 minutes ago. I called to learn if I could call overseas with my Cricket cell phone service. To begin with, the young woman who answered was robotic in her response: she spoke with indifference, her tone was unfriendly, and she was determined to give me as little information as possible.

She said she could not tell me what plan I was on, that I would have to come into the store, and she gave me excuses why she couldn’t assist me. I only needed to know the additional cost to call overseas, which she finally said was somewhere around $25 per month.

It took a concerted effort on my part just to get what little information she gave me. I told her I needed only to make one call and once again she became evasive and said something to…

was told to pay money on bridgepay and had untill march 4th to finish bridgepay but was later informed it was march 3rd so now i must pay the 100 even though i paid 50 because the representative in custermer care told me the wrong information now i asked them to fix it but they made no attempt tp correct there wrongdoing

Office of the President Cricket Wireless Online Order id # 136256483 Phone# 918-605-9658 Line 1 Phone # 918-606-1242 UPS Tracking # 1ZEW54521304919661 Paid last 4 of cc # 7577 (Mastercard) Ticket # 1902211187101

To whom It may Concern:

I have tried to resolve my issue since I called on February 07, 2019 and have opened a case concerning a total amount of $101.68 taken by cricket for this order on January 31, 2019. I never received this order, the phones were sent back to the dock and you signed for the phones on February 07, 2019. I have called returns, which they say it not their problem. I have called customer Service, and now Sarah left me voice mail message stating that I don’t get my refund because the phones were activated. The case # is 1902211187101 for which Sarah is stating I…

I just purchased a SIM card from the Cricket Wireless website. I chose the option to add a new phone number. I kept my existing Cricket Wireless cell phone to use. I received the card and set-up an online account.

” I went through the activation process but it was unsuccessful and I was not able to get the phone to activate. I called customer service 3 times and I also went to a local cricket Wireless store. None of the representatives were able to successfully get the phone activated!

I was informed that my only option is to loose my $40 payment! And now due to this issue I cannot use my cell phone at all! As a solution I would expect to either have someone to get the SIM card working with my existing phone, or send me another card at no additional charge, or cancel the entire…

I paid for a screen protector in the Henderson store about 2 mouths ago. the manager that was at this store put it on and didn't put on right from a coworker that's working in the store. now the screen protector keeps showing more and more cracks in it each day.

sale person talk to new manager and that they're sorry and sale me a new one for 10% off. I paid $36 dollars and it start cracking 2 weeks later. I feel that I should be given a new one without being charged.

I came from Orlando Florida about a year ago and months I have that company for many years bot this is goings on they said they make uses the internet what is not true I'm using my daughters wife they still charge my 2 lines they don't give no discount they keeping sharing every month they test grab the money bot no internet they don't do everything to fix tha problem they charged me $109 for 2 lines and no access to the company internet ef I don't paid they disconnect the service

Cricket told me the cell tower has been down since September, 2018 in my area and that they are scheduled to fix it in two weeks. I have been told this same thing every time I call them and complain that I have no service.

I am going on 4 months of the exact same story from them. I can not make or receive calls on any of the 3 phones that are all in the same household and on the same plan. I am only able to use the phone if I drive 10+ miles away to a Starbuck and then I am able to make and receive calls.

To me that is not providing me with service. If I am unable to use the phone at home then I do not have service. I have called many times and wasted a lot of time on hold with this problem.

On 1/8/2019 I called them to fine out what is being done. I also told them that I did not want…

Cricket in Athens Tn threatened to fire a girl if she followed cricket policy and take money from her get control of your people me and the people she was helping probably won't be back

I only gave one star because I can't give 0. I have been calling cricket since November 11. My phone has been loosing calls, not having service, and everything else since late October. I finally got a ticket put in mid December and was promised a credit for the full month due to the inconvenience.

Well when I called to get the credit added I was first told by the Supervisor Rodrigo (emp # 2162) told me that made a mistake and I was only getting a credit of $16. So I asked him if I could speak to his manager and he proceeded to tell me managers don't talk to customers.

So I hung up on him and called back to get the corporate number when I explained to the new rep what happened she assured me that I most definitely should've been transferred to a manger and that she didn't see any promise…

Yesterday a person named Megan B sold me an IPhone 6s and a case for an IPhone 7, which I didn't notice was the wrong one, at 21019 US Hwy 281, North Suite 808 in San Antonio, TX. I tried for hours to get the phone to turn off, but it kept coming back on. I went back today, and Megan told me that the problem was the case. Then she wouldn't refund my money when the problem was her fault. You can't tell me she didn't know she sold me the wrong case for my phone. I paid $15 for the new case, which I should not have had to do as it was her fault that I got a case for an IPhone 7. I took the phone home and tried to charge it again. After plenty of time I would not charge but went down to even less of a charge.

Now she is expecting me to pay for her incompetence and a defective phone. I tried…

Terrible service, they changed my plan without my permission. Made my bill go up $250 per year ...customer service is in foreign countries, hardly speak good english.Nobody care's to help, only wants to take your money ..terrible..

Every time I come to this store the system is down... It's always a issue... The coustomer service sucks

I ported my phone number from Metro Pcs and added another line for my cousin. The bill was opened in my name and I paid the first initial installation fee. One month later my cousin was allowed to change my pincode and add another line to the account without my permission.

Cricket allowed my cousin to switch the bill into her name as well. When I called customer service they changed it back into my name only to switch the bill back into my cousins name 20 minutes later after a group text notified her of the new change.

This is the worst phone company I've ever dealt with in my life. They have breached confidentially several times and no one can explain why but yet they continue to ensure me that no one will be able to switch my info again yet and still my info is still getting changed.…

Theres nothing I can say good about the service I received from cricket ever since I switch it's just been an awful experience I'm in the process of switching now I just hate my serviceA

Cricket has merge with at t and every since then because at t has a track record of treating customer anyway they want , CRICKET has really hurt me over this i will not get any cell phone service from anyone because of the way i have been treated by Cricket. Cricket has really open my eyes with this cutting my phone .

This will be a Major Life change for me with CRICKET HAS BETRAY ME SO BAD. Cricket is sitting around laughing about the whole thing . THANKS SO MUCH FOR THE BETRAY U HAVE DONE TO MY LIFE BECAUSE OF YOUR CUSTOMER SERVICE I FEEL LIKE I AM NOTHING BUT A PHONE NUMBER. ALVIN B. WINSTON

i asked her if she was telling me i had to look through a dumpster of trash for a box she said yes and laughed and hung up

For the first time ever I was told I have to pay to change my due date from the 26th to the 28th. I have been calling about this change & this was never mentioned before.

Also for the 2 days of service interrupted I was advised there would be a credit for those times. A supervisor, Luz, who was very unprofessional & disrespectful when I asked her name, saying she had already given her name once not wanting to repeat it talking over me, said no one told me I would get credit for no service times and that is incorrect.

I went online to order 2 more lines for my children got logged me out for some reason. when I went back and logged in it said I already had a new number pending activation. I called customer service and the first time I spoke to someone she kept me on the line for 30 minuets and didn’t even understand what my concern was asked to speak to a supervisor got hung up on, when I called back the office was closed.

Called the next morning and spoke to another agent and she did not know how to resolve my issue told me if I paid $10 that she could activate the line and I could order a phone with the new number, well that was not the case I ended up paying the money and still have to wait for them to cancel the pending number, then

go back online and order the new phones and pay the full amount…

I bought a new phone and went to a new carrier, I wanted my same telephone number, so I needed my account number and password and I called cricket and explained to them the info I needed for my number to be ported in, but I did not want to port in that day as I had a very urgent call coming August 1, 2018 , your representative told me that it would take up to 3 days for the port but

that I would still be able to use my phone for three days to make calls and receive calls. I hung up and my service was cancelled that quickly, evidently she started the port and I did not have a phone from my new carrier and from cricket and I could not call anyone to tell the what happened, I needed to have service for this important call coming in in the morning, Your REP explained and

told me a couple…

This is my complaint I don't have you as my carrier but my wife has Cricket I'm making a formal complaint about her making prank calls to me and other people that I won't mention there has been times that she calls me at work 20 times in one day than other the rest of the day she also makes prank calls to a friend of mine that I also won't mention the name she (Judith A Flores phone # 361-906-6641) has been harassing people all hours of the day using *69 my friend has an app that clearly shows it is the number above 361-906-6641 all this week she has made calls all day long and

hangs up please take care of this matter ASAP!

after a bit of research, I discovered you cannot use "hey siri" on the 6 unless it is connected to a power source. I went in the next day (26th) and dealt with "Ivan". he contacted a "manager", and after about 20 minutes (and to my dissatisfaction), it was decided that Cricket would not take the phone back.

At this point, I had probably been in the store for about 30 minutes. I was then told that "Ivan" didn't know how to do the transaction to reverse what he had done in error, so he again called the "manager".

He was on the line about 20 minutes, at which time let him know that I was now in a bit of a time crunch because I have a disabled husband and I had already been gone nearly an hour. He assure me he was on the phone to have the manager walk through with him how to correct the…

I come from Metro PCS bought me and my son a phone the data was not working on either phone so I called back the next day Cricket made a ticket out and I never heard nothing back and I've been without a phone for 30 days with no data service only time I have data service for if I connect it to my home Wi-Fi I'm not paying $80 for 2 phones and

my data is never worked on these phones thanks Robert Maxwell 1926 Conway Drive Florence Alabama 35630 phone number to 256 980 7262 pin number 8125

My account was set up with autopay and has been no problem for better than a year.

My phone became in operable and I took it to our local Cricket Store in Lapeer, Michigan only to learn that the phone had been disconnected by Cricket, and could not be turned back on no matter what. This even though there is no problem with the credit card used for autopay, nor a change in account number or expiration date. The only option offered was to buy a new phone, change numbers, and new plan. The number in question is 810-358-0590

One can surely see that being a handicapper that a phone for help on the road is indispensable. Please give this your best effort to resolve this situation. I have the phone for safety on the road when traveling, and this puts me in an untenable position of additional…

I recently opened a new cricket account and asked about adding my wife on a month later, so I signed up with the family prepaid plan where you can have up to 4 people. I have added the hot spot to my phone and wanted to do the same for my wife's. Good deal.

When we took my wife's phone in today to have it ported over, we were told that her Galaxy phone could not be set up for the hot spot. OK, well everything we read online said it could but we said fine we will purchase a different phone and still keep her phone as it was only a year and a half old.

Then we were shown the different phones that she could purchase with hot spot compatibility and what the cost of the phone would be if we ported over her number. My wife chose the same phone as I had purchased a month ago but the attendant…

I was told by the store that they will bill my card on the 3rd of each month. Got a text today that they were going to bill my card tomorrow which is the 30th. Called the customer service department and no one there can do anything and the store won't do anything.

I have 4 people on my phones that have medical issues and I am going to be without service until the 3rd when I can pay my bill. No one at this company is standing behind the word of the employee.

I am at witts end and don't know what to do.

The workers name was Keana she was a horrible employee she did not know how to do anything she couldn't even tell us how to go online and perform the things that we needed in order to be able to get the phone that we need it for my mother-in-law I have been a loyal and faithful Cricket customer for years she was rude and acted as if we were bothering her.

She told us that the store was a cash only store. 3479 Memorial Dr. # 7 store address. I will be switching my service.

Went into Cricket Store Oct 1 2017 approx 1:30p NF, NY 14304. My phone isn't working properly, doesn't ring etc. I tt employee named "Chris", he said he didn't have to tell me his last name. He didn't look at my phone, interrupted me describing my phone issue's, used fowl language in store (my kids, other customers) also heard.

I would like to file a verbal complaint, I have been a long time customer this individual will continue to damage yr company.

Short version: I confirmed with multiple Cricket Wireless reps that I could bring my iPhone & phone number from ST to CW. I had a brand new CW SIM card for my phone. I called and activated my service with a $60 plan with a CW rep.

After a few hours it was not working. I called back & the rep told me the phone would not work with CW. A mgr told me it was my fault for not doing better research. What is better than asking reps from CW?

They work there, I don't! I can only trust what they tell me. That is also why I asked more than one, just to make sure. A rep then told me I either had to have ST unlock the phone or I had to purchase a new phone from then.

(CW) I did not have money to purchase a new one, I want to use my iPhone which is why I asked first & ST refused to give the code to…

Misrepresented cell coverage map at sale. On arrival home had zero coverage. Was told by sales staff that the return policy was "7 days, no problem" On bringing 5 phones back there was a huge problem. $25 restocking fee per line, no refund on activation fees, no refund on service fees.

My cricket mobile phone is not working. Again and again it is rebooting and none of the applications are working. Incoming and outgoing calls is not possible even if the network is full. None of the applications are updating. Media player is not playing.

Volume of mobile is not functional. What gives?

I have been with cricket 3 yrs i had to switch my service with you guys cause of your merge well when i did i paid the difference cause my expiration change. Well it was suppose to be 28th. Each month I had a emergency to come up so i called you last week to talk about making a part payment or paid it on 3rd when i get my check the guy went to talk to his boss came back said since u have been a great customer u can pay your bill on the 3rd with no problems getting service shut off so on 24 my phone got shut off i called guy was nasty said u cant have free service and when i ask to speak to a supervisor he left me on hold for 10 mins came back and said his boss was going to tell me the same thing and she cant talk to u for about a hour.

So, I said call me back well they didn't, so phone…