Cricket Wireless

I was going to upgrade my phone I ordered a galaxy s9 because they told me the price was $325 and it would be here in 2 days I waited 5 days and when I went to go get it they tried to cgarge me $622 cause of price change within those 5 days I ordered it 2 days before the price changed and

tried to pay for it that day it was ordered they said I had to wait till it came in so I waited 5 days for nothing and wasted my time they told me a set price of $325 it should have been that price I'm pretty upset about this cause it's very wrong and I'm considering switching phone company's now after being with cricket for years pretty mad about the whole situation

To whom it may concern,

Today at about 1:00 pm, my friend and me walked into 46356 Warm Springs Blvd #864, Fremont Cricket Wireless store, and had a very bad, even insulted customer service.

My friend is an old Chinese man, he wants to buy a prepaid sim card. After the young staff, named John Wang, knew my friend want to use the sim card to register weChat app, a Chinese app, he refused to sell us the SIM card, and saying " I love Communist Party, I don't want sell you sim card in case you will use it to criticize the communist party of China, I don't care even I lost my job!"

I was going to record what his saying, but the store supervisor stopped me, and she rudely pointed to my nose and saying she will sue me if I did record her store.

I peacefully told the young Chinese guy, this is…

I'm sad we cant put negative 5! This dumbass name Frank took off my service then said sorry, I'll fix it in a week. I call them on my mothers phone to see the update! and this bitch said give me a min okay I just heard it.

No were not turning it on. It's your fault. Good bye.

Someone has stolen my phone number and ported my number over to Tmobile. I have been going back and forth with cricket customer service for over two weeks now. I still do not have answers or a working phone number.

They have told me that I need to buy a new sim card, which I am not going to do because I refuse to pay for another line when I had the one that was stole for over two years and now they want me to pay for something I didn't do, or I have to wait until the investigation is over which no one can give me a time frame on.

I am being screwed and at this point I wish I would have been the one to take my number to Tmobile because even though I would be paying more I wouldn't have to deal with this shit. I want answers and a working phone! I need my phone!

I have to have it for…

My daughter got these phones and we pay bill on line we've had nothing but trouble like NO INTERNET thinking about changing companies my daughters name is Amy Antonacci u have her number call her she'll explain better thank you

00 I sent the phone back in an they gave me another one cricket dissent stand by their phone im just asking for a Samsung I'm paying for a phone that I can't hardly hear people on or it's breaking up nor can I verly use internet so disappointed an now I have to buy another phone really thanking about changing phone companies I have never miss a payment in all the yrs I had cricket a value costumer

I don't have data on my phone, just talk and text. What upsets me the most on this is I am being sent this message at 2:20 AM in the morning! So could you please cease sending me this message that does not apply to my plan, I would greatly appreciate it.

The only text I should receive that time of the morning is an emergency. Thank you

My service was terminated without being given notice. Here it goes. My debit card was stolen. I had it shut down. I got a new debit card. I DROVE TO A CRICKET STORE TO HAVE MY NEW DEBIT CARD ENTERED INTO MY ACCOUNT SO THAT MY PAYMENT COULD BE MADE THROUGH THE AUTO PAY I EAS ON.

SINCE I AM NOT A MILLENIAL AND DONT DO EVERYTHING ON MY PHONE, THAT IS SHY I WENT TO A CRICKET STORE. After almost thirty minutes on the phone with a Cricket rep the problem was solved and I was given a $5/month rate reduction and went from 10 to 15 gigabytes on my hit spot (whatever that means).

The next day I went to use my hot spot and it was no longer in my phone. Another inconvenience, since a friend put it on for me - and since I AM NOT A MILLENNIAL- will have to get someone to put it back on my phone. Another…

I recently bought a BLU G9 (June 2019) phone. I previously had a BLU life one and it worked perfectly with Cricket. I needed an application which was no longer compatible with BLU Life One running Android 6, so I moved UP to the BLU G9 running android 9. The phone works beautifully except one feature. Hotspot. I thought it was the phone, but turns out it is Cricket. (Seller sent me a new phone and it didn't work either.)

I called Cricket to ask if they knew what the problem was. They have made the decision, which was explained to me by a technician yesterday (9/4/19) on a chat session that Cricket was changing their network so that only Cricket devices would be able to support hotspot and BYOD would no longer work on Cricket for some features. So if you have a BYOD be aware Cricket is…

Cricket on Oneal lane Baton Rouge,La 70816 employee Josh couldn't get his last name but he tried to kill himself by jumping in front of my truck with my kids inside. He's now back at work but should be fired and my kids remember...do something about it or I will lawyer up its on my dashcam

I went to pay my bill at the Happy Valley Oregon location and the so-called "customer service" agent named Rosio L. was extremely unpleasant to deal with. Had the personality of a wet noodle and her overall demeanor was extremely hostile.

She could definitely benefit from some customer relations coaching. Not a good image for Cricket wireless!

Waited at Bound Brook, NJ Store for over one hour. The sign say's they open at 11:00 AM. After 12 PM Noon, Store still not open!!!!

The Wireless Gadgetz Inc. cricket 5825 Winchester Rd. Memphis TN. M. i had pay an activation fee of $25 has change for Andriod Alcatel phone because i was losing storage battery space for an older phone also an Android Alcatel.

later on that night has i was dialing a number the new phone from pull up only emergency calls. the phone request that I put in my pin number which I tried over 10 times same results. I went to the store where I purchase the phone.

1 female employee was ruled and snappy and said that she couldnot help me with this issue. I left and came and another female emplyoee which she was more respectful. i was trying to get my money back. now I have two phones that are not working.

If you can can you give my some clarity on this matter i will appreciate it. my phone is…

On 8/7/18, my cell number 6077314067 was illegally cancelled and a text message was sent to me. I called customer service for 3 days so far, and only today a claim was initiated. I have spoken to 5 people as of today, and I still do not have answers.

They have tried to tell me it was my fault, and then told me they were looking in to it and my phone number was now in hands of metro pcs and there was nothing they could do. I am still waiting , 3 days without a phone and they don’t have any answers.

So I’m guessing information at cricket is not safe and they don’t take care of their customers. They act like I am bothering them. I am a professional and well aware how customer service works.

I went in to the local cricket store to buy two new phones and pay my bill which was due that day. I added insurance to one new phone. very frustrating. They stopped to run to back and grab bites of food.

Usually I dont mind because I understand, but put it all together and it ended up taking entirely too long to do what was done. I paid for insurance for one phone, the phones and my bill. I woke up the next morning and the phones were all off and I was told I owed 7. 23 for insurance.

I paid that the day before but apparantly I paid that for one days worth of coverage which is obsurb. I would not have done this had I been informed. I also do not understand why my entire bill was not added up for me to pay and part of it was left off.

I missed a very important call that morning not…

Been here 2 hours upgraded to 2 phones cost 150.00 Chris kept ranking customers that camera in after Us making Us wait for 2 hours to complete our deal horrible worst service

I won't buy your phone because of your irritating hi eeee bye ee commercials. They are so annoying, why do you put shit up to annoy people. It isn't cute and I hope you lose more customers because if it.....

I went to store corner Greens Road at I-45 N. Houston Texas. I walked in with my 16 yo r I am Hispanic look Hispanic. There was two employees at the counter. Hola and helloe walked in they greeted as with hola and hello.

I told her why can't I just be greeted with a hello. TheI was told they greet in both languages. I said I don't care where you are from you know better than to profile me, was told they do this with every walk in.

Next couples that walked in were black then white. I did why didn't you greet them like do greeted me? She said we can choose either word. To their astonishment they did not expect to hear me speak fluent English.

Born and raised in the US. These sick millennials are out of control. I am a real estate developer. I am I stunned with this type of behavior from…

I got your service for my daughter and myself bought 2 Samsung phones about June 14 had a problem with mine went to the Catskill dealer the manager said it had a glinch in it I will continue to have problem with it. I will not continue to use your services if this can not be solved.

Here supervisor was notified and have heard back from him my phone number 5182916019-

I am complaining about the employees located at 5707 MacCorkle ave. #110, Charleston, WV 25304. I got a 4 family plan on 6/22/19. I switched from At&T for a more affordable plan. I purchased the Samsung Galaxy A6. The volume quit working and the phone had an image problem.

I did not like the phone and I wanted my money back and order a phone somewhere else but every employee at that location told me I could not get a refund for the phone on 6/27/19. I could only get another phone in that store to replace it with. 00 dollar phone.

Many times they answer you with WHAT. 1C phone is what you need. Now I have a cheep phone that is even worse than the other phone. They also said that I could not go to another cricket location or return that phone with them because that 7 day grace period was…

I have been with cricket for only a month. I have problems using my phone at home due to 12 to 15 dropped calls a day. I called they opened a case I have even had my sim card replaced.

They say they are updating towers in my area and I will be given a credit. The agent sent me a text message with the confirmation number. Spoke to a supervisor who stated there were no issues in my area really.

I calked again and was told the supervisor left notes not to givve me any credit. I did a warranty exchange and was told I would not receive credit for days I did not have a phone. I am very disatisfied with my service and your customer service.

I will be sending a letter to the president of the company. No one should be treated with such disrespect.

Bought phone at Cricket wireless about two weeks ago. Samsung Halo, Love the phone but has been a nightmare. Cant control phone,runs all the time,using data like crazy,messed up all my google accounts and what do you do? NOTHING BECAUSE THEY have no support,NO i am not a new smartphone user, that wont work, I LOVE Samsung phones but Cricket? service sucks.

got to move on to a good provider, ATT ? NOT...

The employee at 2847 S. 6 Ave., Tucson AZ, showed up 10 minutes late and was rude and obnoxious. His nametag said Hector.

Two Cricket Wireless stars in Livonia Michigan are extremely rude. One manager yelled at me because of the phone I chose over her recommendation. She would not back up her sales man. The other store, the 2 salesman kept talking back and forth after they asked how they could help me.

When I mentioned that I would wait until they were done talking to each other, they said we can listen now. They kept on talking to each other and then said well, we told you we were in the middle of something.

These are Cricket stores and very rude and unprofessional, not helpful at all. I shouldn't have to drive to another city for help. this actually has me considering switching to another phone company.

I have the cricket unlimited extra (the best crocket offers) i have been trying to update 4 apps in playstore for the past 47 minutes. I would like an explanation for this problem. I have checked the settings and yes mobile data is on.

Wifi is off all settings are correct.

I went to the new Coos Bay Sprint and had very poor service from Sabrina. She was completely rude and wreaked of marijuana so bad I wasn't even able to complete my purchase due to it giving me such a terrible headache and contact high. I hope that you get rid of her soon because I wont be going back.

I shop at the Cricket Wireless in Philadelphia, Pa. Located at 40th Lancaster/Wallace! My phone number is 267-271-3867. My name is Beverly A. Frazier, I liv5 minutes away from the store.

My cell phone LG kept on popping up a messagw that said Internal Storage Problem. I downloaded 1 new app Simple Radio. I have over 600 pictures on my camera. A messagw that said delete files shows up..I cant find my File icon.

I asked the sakes assicuate ud hw coukd fix my phone..it shoukd have been very quick and easy..BUT..NO..he goes on and on about every cell phone company is telling pp that they need more services..

This hapoened around 2:15 pm..I am a middle aged black women wearing an orange hat and I gave a big golden cross around my neck!

He said that I need to oay $19.99 in order to correct…

I did a bridge pay June 1 2019. I owed a remainder of 81 due by midnight june 8th.. june 8th I bought two cricket refill cards from Walmart proceeded to go on my app to pay my remainder and kept getting a message that the server was down so

I went to my browser googled cricket wireless to get a message which I attached saying be back in a few hours they were doing maintenance so I proceeded to call and when I called same message they were doing maintenance and to try back the next morning 10am eastern time well I'm in arizona .

Sunday is my day off but I made sure to set a alarm to wake up 630 am to make sure I spoke with a cricket rep to tell them about the issue last night and pay my payment I talk to a rep she says I needed the whole 121 which is my whole bill so pretty much the 50 I…

On June 1, 2019, I received a text from cricket that someone had made changes to my cricket account. I then noticed that my network access was off: I couldn't receive or send text or calls. I went on line and tried to access my account.

I was prompted to enter a 4 digit access code. I entered every access code that I may have set up and was denied access. I called cricket and spoke to the representative who asked me to give them an access code, to which I explained that none of them worked.

I was then asked to answer some security questions. The question they asked was not a question I would have used and nothing like any security question I would have set up so I had no clue what the answer would be.

I was told I had to go into a cricket store and they could reset my access code and…

I was treated very poorly at cricket store in Pittsburgh pa on Brookline blvd, cricket team member made changes on my account with out authorization, I called into customer service for help they wanted me to pay for what there employee did after assuring me that they would take care of problem, this is the worst phone company Ava.

Customer service cannot repair mine connection for 7 days I have to switch to another company that's how I got appreciation for loyal customer over 5 years thank you

Call center rep told me I could make a 1 time bridge payment in store and if I made the remaining balence before the ending of the bridge payment my phone line would not be suspended. I made the payment on the 27th of May and made the remaining balence of 50 dollars on the 31st of May I received a text saying my bridge pay was coming to an end if I already made the payment sorry for bothering me.

I ignored the text due to me already making the remaining payment. com

This place is unprofessional...they’ve charged me 3 times in one week for a hotspot and even had the nerve to turn off my phone after I just paid it,I hate your services!The people who work for them are just as bad as the service itself!

I have paid for my phone and did the monthly term of agreement to get phone unlocked. But upon numerous of voice calls to customer strive they are refusing to unlock my device. I have no option but to file a civil suit in reimbursement for the price of phone and money spent on monthly service.

If cricket wireless does not unlock my phone I will have no choice but to file a law suit, and take this experience to social media and public. I need to speak to some one from corporate ASAP. I’m not getting any results from cricket support.

My phone stop working so I had to go take it to a ups store which is the most stupid thing I ever heard of when I bought that phone there than on top of that they gave me the wrong address to go to I have not received my phone yet in I need my phone I suffer from a lit of health issue y'all suck I will be looking for another phone company cause y'all business ain't crack up to be shit

00 for a new chip due to me buying another phone but nothing was wrong with my chip. I think this isn't fair at all, like your getting over on your customers. I brought a phone on Sunday and I'm under the impression I was paying for the phone not a new chip.

00 back because this isn't right at all.

mr. I walked into the retailer store in roxboro North Carolina 27573 you showed me a map that shows that I am clearly in the green for AT&t services I left Verizon which I just paid my bill for the month 2 days priorand their service was spotty your service is worse I've troubleshot on this phone I've done everything I've have to do to make you guys happy but

I'm unhappy please give me what you promised and what I pay for or please refund my money the treatment I have received thus far because of your failed services is…

I purchased a phone on 05/12 at the Chula Vista store. by the sales rep that I could return the phone within 7 days for a full refund. Tried to return the phone on the fifth day only to be told that I got no refund back because the phone was a promotional item.

and the senior citizen on a fixed income and information about purchasing that phone was not divulged to me it was hidden by your sales rep. Do your sales rep her name is Jessica hid information from me

0 STARS // NO OPTION FOR THAT Hello I have spoken with numerous representatives and my problem is not solved . I had been unable to use my phone for the last month after switching to the unlimited services through you guys .

I had been unable to contact via phone since like I said my phone could not receive incoming or make outgoing calls . Its very displeasing to say the least . I contacted Apple thinking it was a problem on their behalf since I was unable to make phone calls as well .

I was going to buy a new phone . On Thursday while at work I was able to use one of my coworkers cell phones to call you guys . I was pleased with my service . The rep I spoke with was able to restart my phone on your end and since that day I have not had any problem with it .

Since finding out that it…

On Tuesday 5/7/19 at 8:35 am I call 611 from my phone and filed a report that my granddaughters phone was stolen. I called so Cricket could be aware and the rep asked me if I wanted to put it on the block list.

I told him yes as long as it didn't cost me anything to restore the phone if found. He reassured me that it would not, I just had to call cricket back & they would put everything back to normal.

The police found the phone & returned it at midnight on 5/7/19. I called on 5/8/19 at 6:46 am and spoke to a rep & I told her that the phone was found & returned and I needed to restore everything back.

She proceeds to tell me that everything was done and we were good to go, but in her report she writes that we were disconnected (that was a lie). We were not disconnected. She ended the…

My screen wasn't working so I went into a cricket on Ayers street in corpus Christi tx. The girl was rude. She asked what I needed. I showed her my phone and I said just something cheap. She grabbed a phone from the back and proceeded to ring it up.

Without even asking me if I wanted it or showing me something at a slightly higher price. I asked if I could transfer my info. She was short with me the whole time. Only responding with single words. Very cold and no smile or small talk.

She handed me the phone and couldn't even say thank you. She ruined my day.

McKnight Rd attendant made me and daughter wait for 1 hour when she had only one 1 customer. any faster. On the contrary, she made sure to chat with customer ane completely ignored us. Really rude. I guess she is not on a comission so it does not matter to her.

First Cricket is charging me $188 and some odd sense for one month worth of service for 3 phones all because they said in the month of March March 7th to be exact that my bank reverse a payment but they didn't do that until April 27th and whenever I 3-way called with my bank and a cricket representative the first time I got told that after they reviewed all of the evidence that I would get a credit of $81 into my account my bank account in 3 to 5 business days on the 5th day at the end of the business day I did not receive the credit call then

spoke to a supervisor yet again her number was her her name was Jennifer the ID was J to 632 s from cricket and she informed me that she tried opening up a new ticket claim but she was unable to because Cricket closed the previous claim and found…

I just paid my bill I have 2 lines I no longer need two lines cricket won't credit or refund my money to the other line I do sill need they actually told me I paid for the service but I won't use it and they offer no credit for unused service they will only keep line active till billing cycle ends what sense does that make.

Have not had telephone service since April 28 nor texting , what's going on went to local store and no one knew anything,my brother,sister,also have no service this is just not right,Resond if you can phone2108012528. 3days without services is too much! I live area genmcmullen and castroville road,sisterlivesnear empire plaza if not fixed we will discontinue services ,!

I've been with you guys for seven or eight years. You've never done anything extra for me. I draw an SSI check. You refuse to put my billing due date on the 3rd or after. This month it's the second.

I've gone through this with you 10 times. I'm tired of it. I feel like you're scamming me out of $5 a month on purpose. If you did it to 500 thousand people a month think about how much money that would be.

I'm going to Metro because you refused to help me. I've tried. I'm going to report cricket. I believe it's a scam. All you had to do was put my billing due date on the 3rd or after. I Can Do Better somewhere else.

Phone service is great.But when I use my I-Tunes app it starts buffering and shutting off in the middle of songs no matter what time of day.What is the problem?I only experience this on music apps.

00 for a new phone and 55 dollar a month plan, than i had to pay and additional 20 to get my phone transfered, this took over 2 hours, i took my new phone and cricket plan and left the store, came home and tried to use my hot spot, it did not work, i called cricket support, they told me, add 10 more dollars to plan, i could get hot spot, i 've had cricket for less than a week, i plan to change carriers at the end of the month, i don't recommend this service

I spoke to Andrew at customer service couple weeks ago to change my service date to the 24th I got a text today saying I need to pay my $55 or my phone will be shut off I spoke to Jeff and he said that I never called and now my phone will be turned off please look into this

Compre un nuevo telefono hace 1 mes atras el telefono que compre tiene una falla no le funciona el puerto para airiculares Regreso a la tienda despues de una semana y no me lo quisieron cambiar por que ya se habia pasado el tiempo Y ahora tengo un cel que ni siquera funciona.del puerto de airiculares Creo que no es justo para mi estoy pagando un plan con un telefono que no funciona