Culvers

I just had a kidney transplant and still under doctors care.. my husband and I went to Culver Tables were dirty I had to ask to have it cleaned!! Our food took a while— and they didn’t give us what was on the receipt. We had to keep getting up to ask. But on a good note the food was good. Service was terrible! We live in Idaho and no comparison Also where was the Walleye meal??

Bernadette

I ordered a double cheeseburger meal from your location in New Richmond Wisconsin in the drive thru, which took 20 minutes. When I arrived home in Somerset Wisconsin which is 20 minutes away I realized there was no burger in the bag.

I called and told the manager the problem, and she said come get the burger or I will put your name in a book. I paid for meal and your company didn't make this matter right. Know I have to travel to get a burger that I paid for and waist my time and gas money.

Myself and two friends have been going to your location at 7440 S. Broadway in Littleton Colorado, 80122 every Friday since the Burger King closed down. It usually is okay. My opinion is the burgers could be left a little thicker so they weren't over done and still had some juice left. But today the burger was cold. I don't even care if it's underdone as long as it's warm.

Thanks,

Jeff

We ate at Culver’s in Bountiful UT on Monday March 27 at 1:00 pm. My husband and I both ordered the fish an chips dinner. The fish was terrible. So soggy we could hardly eat it. It fell apart even trying to pick a piece up.

MY SON'S DECIDED THEY WAS GOING TO PICK ME UP SOMETHING TO EAT AND THEY GOT ME THE 2 PIECE FISH DINNER WITH FRIES , COLESLAW AND DINNER ROLL THE FISH WAS SO DARK IT WAS LIKE IT WAS FRIED TWICE AND IT WAS HARD.HAVE NO PICTURE BECAUSE I PUT IT IN THE GARAGE.WASNT FIT FOR ME TO EAT.I JUST ATE FRIES AND ROLL

Today, my daughter and I stopped into Culver's and I ordered a plain cod sandwich. 20 for not having lettuce and cheese on the sandwich. o pay for things they don't receive? 20 is not much but it is the principle of this practice. I don't know". I am very unhappy.

We have frequented Culver's for years. Not sure about the future.

We have gone to Culvers since you were open. A new one has opened up at Harvard Illinois. The first few times we were there we just thought they were getting used to the routine we were wondering why we hardly ever see any cars there.

We keep going back thinking the service will get better, but it never does the last time we ordered a hamburger and chili We waited at least 15 minutes in-line with two other cars Somewhere work trucks I’m sure they only had so long to get their food and age.

They were still there when we left. We go to the one in Belvidere Eleanor and Reuff never had such great service as we get there. The people are always friendly and outgoing. We get the same order from them.

Why we’re still paying for it we’ve even seen the owner in their working, when they are very…

00! They handed me the ice cream drinks and I immediately noticed they were wrong. As somebody walked by I asked them if they could help me, they continued on by. Then they came out with my hot order. I told them all the ice cream drinks were incorrect, but now that the hot food was there I guess I would live with it.

But because of that I would like to make sure my food order was correct. So she looked thru the food order both bags and told me everything was there. No comment about the ice cream drinks. I was dropping off at two houses.

So I stopped at the first house and dropped off and continued on. Wasn’t gone too long when I got a call from my daughter, she did not get her corn dog or her French fries! Of course her mixer was wrong which I knew.

I called and the manger told me my…

I ordered two cheeseburgers. I was bought a one kids meal. I told the girl that was working there. She said I said a kids meal and I didn’t and she argued with me and I said no I said two cheeseburgers.

She looked at me twice like I was lying. I don’t see how you can confuse two cheeseburgers and two drinks for one kids meal.

It seems like everytime I go into a culvers my order is not the way I specified. I do not drive so I depend on others to take me for my errands. I went to culvers in St. John Indiana, once again I ordered the walleye without lemon. My ride dropped me off, read the receipt which stated no lemon. The fish was soggy. I called the manager with no resolution. I spent 65.00 for something I did not request. This was not the first time , seems your personel do no understand NO LEMON My visit today Culvers St. John, Indiana

Order Id AAAJELEUAEAE

2 handicap stickers three electric car spots one car in the spot other two had notes attached to them which I couldn’t get out and read but I watched handicap people walking that store and I thought this is bad put those electric things in the back of the parking lot somewhere so people that handicap can get in the damn store

When I try to discuss anything with the management and corporate I get zero to little response I want to talk to someone and I want answers. I think the treatment that you get as an employee at culvers is horrible and the managers need to be reevaluated. I would like to talk to someone on the horrible things these managers have done such as verbal abuse, favoritism, and manipulation.

I went to the Culver’s in Aurora Colorado and ordered two Cheeseburgers and a Chicken sandwich for my family and myself. Both cheeseburgers were overcooked and the chicken was very dry. I had heard great things about Culver’s but was very disappointed by the quality.

3rd time orders were not correct. I usually order fish but always broccoli. 1). Drive-thru: Got home to find side of Broccoli missing. Called & took my name for future replacement. ) Tried Butterburger w/ Broccoli. Checked bag b4 leaving. It was missing.

Got out-went in got it. 3). Today Fish dinner-2 sides Broccoli French fries. Checked b/4 leaving. Bag had broccoli & slaw -ordered fries. I paid for what I ordered over intercom. Went in & asked for fries I ordered. Receipt said slaw.

Sorry, girl took order wrong. Said to me pay more & get fries. Food is delicious/no question about that. But 3x. drive thru problems. Don’t listen to customer. Just giving me my ordered fries at counter instead of line of customers hearing me complain.

Tried to contact Shad Finley. Hardly ever there per…

I’m in the drive through in Lafayette indiana. It’s terrible that the runner delivering the food for the people in the waiting line outside, when it’s 45 degrees, is an older woman. Do you know what really ticks me off?

Inside, There are at least five young people standing around!! This woman is clearly having a difficult time. Do better Culver’s!!!

Tried to use free single dish survey coupon validation code 61323 at Commerce. GA Culver’s (owner Daniel Tran-Manager Ana). Ana declined it & was indignant. She said she wouldn’t honor coupon because it was from another Culver’s. We frequent Culver’s very often (at least once a week) and our survey coupons are always honored.

Additionally, the trash cans outside restaurant were overflowing & there were no paper towels in the ladies’ restroom. We have never experienced such poor service at any other Culver’s nor seen one maintained so poorly.

WHY DON'T CULVERS RESTUARANT PROVIDE RECYCLE CONTAINERS FOR RECYCLEING OF ICE CREAM CONTAINERS AND CARD BOARD

In regard to your restaurant in Eagan, MN The last two times I have eaten a meal from one of your restaurants were very bad experiences. The first one, I ordered a single with only cheese, lettuce and tomato. I should've check it before I left.

When I got home I found it had cheese, lettuce, tomato, pickles, mayo, ketchup and mustard. It also looked like someone had stepped on it. I drove back and eventually received a refund. Today I tried again and ordered the exact same thing.

This time I checked it to make sure it had only cheese lettuce and tomato, which it did. But, when I got home again this time it was as cold as if it had been taken out of a refrigerator.

I live very close and it was cold from the beginning. I could tell because the cheese was not melted in the least bit. I…

Food not good to previous Culver visit. Order 2 mushrooms and Swiss burgers, the meat was burnt to a crisp on the edges and there was hardly any mushrooms on the double buger I order. I have order these in the past but in the state of Arizona, first time in Clinton Iowa and it was a BIG disappointment, and the price you charged for burnt sandwiches was way to much.

So I will not eat there anymore and will let people know not to eat there eithet

why ? Because they are the most consistent of the fast food chains, well at least most of the time. That said I recently ordered two small ice cones one on a cake cone and one in a waffle cone.

Upon receiving the cones the cake cone serving was the size of a large golf ball while the the other cone was a healthy single scoop. When I asked why the drastic difference I was told they were the same when they were clearly not.

I asked the counter girl to fix the skimpy cone but she would not. I bring this up because this is not the first time this has happened with our ice cream order at the Punta Gorda Fla location. Had my wife not been recovering from knee surgery I would have…

I ordered in the drive thru line on 3/2/23 @ Culvers # 517. From the time I got in line until the time I got my food it took 50 minutes. Then when they brought my food out to me, they forgot one of my drinks, and had to go back inside to make it.

This was at 7 :04 pm. I think 50 minutes in a fast food line is terrible! com I

Went to Culvers drive in st Joseph missouri. Not exaggerating when I say we we were in line for 45 minutes. Watched 10 cars at least leave from behind us. 4 different people came out that we asked where our food was.

Ended up getting a refund and never received our food. Went to Taco Bell and when we went to pay noticed we were shorted a dollar on our refund! So we literally paid a dollar to sit in their drive thru for 45 minutes! Utterly ridiculous.

Too upset to go back and get the dollar, plus we would have spent that in gas just to get it back! I’ve never been so disappointed in a drive thru!

I am glad to see by your comercials the quality control is being observed. Two or three years ago I had a fish meqai at the Des Moines S E 14th store this was a terrible meal. The coating on the fish fell off the fries were cold and the cole slaw was the worst I have ever had.

I did all the steps asked on the sals slip. I never got a replt back I havent been to your places in a couple of years,so I thought I would give you another try ,the hambuger was ok, but the atomosphere there was cold.

When a place is like that means it all starts at the top. Another time I was in that same store the manager was yacking on an employee in front of all of us costomers After see the new commersials I might try your store again, the one on S E 14th in Des Moines IOwa.

As in the last time I had contact…

I do not know what is going on with you people. This is my second complaint. I had recieved a complete mess when I purchased 2 deluxe buterbugers. Meat was burnt, arrived with no cheese no condiments no nothing. I complained and recieved 2 free value basket coupons.

I went in today and thought I would try a fish sandwich with a side of tartar sauce and a butter burger for my husband. What a mistake. I cannot believe this my husbands butter burger was fine but to my dismay the fish was horrible.

I opened the box the fish was half the size of the bun. (if nobody there knows it takes months for this to happen). So I just bit into the fish. The fish was cold in the middle but the batter was hot and a bunch of cold water squirted out (a cooking tip, this only occurs when fish is frozen then…

On Friday evening 2/24/2023 at 6:17 PM I ordered 2 deep fried cod meals on order Id:AAARXLC8ANHF at the Madison Culvers #41 on the Beltline. a 2pc fish a 3 piece fish, and 2 custard shakes. The line was fast and the wait was short.

The clerk at the window was pleasant. I drove home about 18 minutes. I open the bag to find no rolls in either meal. Butter was there but no rolls. then I see that my wife's meal didn't get the coleslaw we ordered.

Then I open my mashed potatoes and the serving cup is less than 1/2 full. If you are going to charge almost $40 for 2 meals I would expect all the items ordered to be included and at least fill the mashed potato cup.

That has to be one of the least costly items in the meal. the broccoli cup is full. The mashed potato cup should be a larger portion,…

Please close the Brown Deer WI Culver's. I live directly across the street. I usually go there 2 to 3 times a week. This location is horrible. They don't apologize when they make mistakes like forgetting to put paid items in your bag; or when you ask for extra lettuce and they still put a small amount on your burger.

It doesn't matter if the cashier rings up the order correctly. You never know what you are going to end up with. Yesterday, which was Saturday night about 7:30 pm I observed only a few customers sitting down inside. I chose to go to yhe drive thru instead.

I waited in line for at least 15 minutes behind a vehicle at the speaker. I got tired of waiting so I left. I wasted gas and time and went to the Culver's located in Mequon, ,WI. I was able to order right away with very…

I placed a phone order at Dawsonville, Ga location for 1 bacon deluxe basket and was told that order would be ready in 10 minutes. I replied that I was leaving immediately and would be there in 10 minutes. Ten minutes later I arrrived and was told that the order had not been started and that Culver’s protocol is not to start phone orders until customer arrives and pays.

I had to wait for 15 minutes for my order after I had paid and had to remind the workers twice that I was still waiting for my order as it appeared that staff was prioritizing drive thru customers over customers inside the building. This was definitely negative customer service experience.

I dined in and I ordered a double cheeseburger with onion and mustard and a large fry and a large drink they brought it to me at the table and halfway through I looked at it and it was raw top Burger was cooked bottom Burger was raw or pink inside but it's not my preference so I called the lady over she looked at it took it up front showed it to some other guy that waited on me and

he said yeah that's Raw and she yelled I need a manager I need a manager so they made me another Burger but there was no mustard and no onion on it I went back up and the cook yells through there what's wrong now she said they're supposed to be mustard and onion on it so he threw two onions in a bowl throw it down the slot and

she grabbed it gave me two packages of mustard and I had to go back to my table and…

Order was not correct and food was cooked ahead of time

On Saturday early evening was on lunch break at work ordered 2 4 piece chicken tenders baskets w/ pretzel bites with ranch , received food went back to work only to find NO ranch dipping for either basket, try eating dry chicken without dipping it, most upset that the 2 meals cost just shy of $25 and couldn’t enjoy eating it completely and the other co worker was dissatisfied as well , called and was able to speak to someone and her response was what am I suppose to do and

that she would tell them about it so it won’t happen again but that didn’t help me or my co worker , it’s like pancakes without syrup, not good mistake for a $25 order!

The manager lied and said that they could not take my coupon that was on my device at her store and it clearly state that you can show it on your cell phone it was not expired and was in my email. this happen on 02/11/2023 around 5:30 it was the manager on duty at that time I am very disappointed and upset and will never go back they and will be placing this on all platforms about how I was treated this happen at the Allen Park store in Michigan

So when I was eating there one day I heard a Manger call a team member a crazy cunt and I felt so bad for the girl because it looked like she was running everywhere doing everything she could and this Manager pulled her to the side and then this girl broke down in tears after being called such a vulgar insult.

I think that man shouldn't be anywhere near a managers position. I think this girl does a wonderful job. I'm a daily guest there I always hear how everyone treats her. I think its wrong. I also think she deserves more respect for what she does.

Working with such toxicity like that should get her some kind of reward.

Your location on Emerson Ave, Beech Grove/Indianapolis, IN At 2pm on Sat 2/4/23 I entered restaurant. Except for one person who was talking to one of your staff people at the counter I was the only one near the counter.

There were perhaps 8 employees standing around talking. At no time did anyone acknowledge me. I waited for some time thinking I should just leave. Instead I remained at this place I frequent about 4-5 times per month.

Finally one of them went to a check out station and sort of nodded to me. Again, no apology or may I help you. ; There seemed to be confusion on who that would be.

Finally a woman approached and listened to my complaint of why it took so long to engage with me. " Really? I…

After ordering 1 medium chocolate maltfrom the drive through I paid, was given a number, pulled ahead and waited a long time. As I waited 3 vehicles behind me received large orders and left. When my malt finally arrived it was served with the wide open lid like what is used for a Sundae or Concrete Mixer.

I could barely taste any Chocolate in it and the consistency was thin and liquid as if a small amount of Custard had been blended with milk. Not at all the thick consistency I had expected where the straw stands up in the malt.

After waiting to order two employees return from a shopping spree for drinks, one whom I believe was the cashier. returned with a small child about which was sat on the countertop near the drive thru. Went to fill the drinks cup ketchup dispenser both empty, garbage everywhere, tables are not wiped.

The place was not busy. There was less than 20 people in the restaurant, in our time in the restaurant I have never had worse service, worst food or seen such a dirty place. And unfortunately other guests were complaining

Culver’s was a good place to eat , since new CEO took over I 2021 value & menu has di-gressed ! not eatable , cheeseburger was half on the bun & half off !! Culver’s used to have quality , new CEO must have made the change !!

Cooking ahead , & putting them in warming treys is not value - Dave Culver would be appalled @ what your serving now , used to a family favorite - don’t go there much now -

My family and I went down I ordered a single Oliver burger basket they brought me a double Oliver burger for fries server went back manager said I d have to go up and reorder fries

Bummed that you are switching from pepsi products to Coke. It is one of the reasons I had loved Culvers, perfect drink, great food. I will need to rethink about stopping now as Coke products are terrible.

I went to the culver's in Saukville, WI this evening at 10:27 PM. I ordered a double deluxe value basket meal. It took about 25 minutes to get out to me (I know because they close at 11:00PM at it was just a few minutes prior to close when I got my food).

The fries tasted old, and I didn't know until I got home, but the burger was actually uncooked/partially frozen in the middle. My wife is currently getting very sick in the bathroom having consume part of an uncooked/partially frozen burger.

The workers didn't seem to care about service at all, I saw them just joking around and not caring. I had to repeat my order several times before they actually paid attention to what I was saying, and even then, they didn't get it completely right.

Very upset and dissatisfied with the nonsense…

Same old same old. Nothing new or healthier. And prices for what you get is getting out of hand.

My husband and I stopped in to Culver's yesterday evening around 7:30, there were only two other people in the restaurant. I ordered a grilled chicken sandwich with swiss cheese, tomato and lettuce with mayonaise. I asked if they could please melt my cheese!

I also ordered an order of onion rings and a bottle water. My husband ordered his favorite burger with fries and a pop. When we received our food, i noticed mine was a breaded sandwich instead of the grilled chicken.

When i mentioned it to the waitress she took it back. Upon the return, the girl that brought it to me screamed that she got in trouble for asking them to melt my cheese. She also was the girl that was just sweeping.

I wasn't sure why she would have brought my food! My onion rings were hard and way over cooked, my…

I like your hamburgers and would like to visit the business more often, however the customer service is terrible. The drive thru line is always long and is too slow. I end up going inside which is worse. Lots of employees with no direction walking around talking and taking their time.

The last time I was in, I asked if there was a manager on duty. When she was pointed out to me, she was having a long conversation with another employee oblivious. I have had to ask for someone to take my order twice.

One of your workers in Richmond Indiana named soien mensior goes outside and smokes weed daily. He keeps it in his car.

My husband ordered a 3 piece cod dinner. He waited for 15 minutes after two other cars got their orders. He made the mistake of not looking at the order. We only received 2 pieces of cod. I tried putting in your character service code and it wouldn't accept it. I don't imagine you will do anything about this but if you wonder why you lose customers, this might make you think a little. He went to Culvers O91 on Sunday, at 12:22:34PM The order ID was AAAJLK8YALA9. The 15 character code survey code was 4E4TFCM2SPQSD78.

Well, the food was ok but if we pay $17.64 we expect a 3 piece cod dinner.

Thank You.

I recently visited the Midland, Mi location & ordered a mushroom swiss. Upon looking at it they forgot the mushrooms. I took it to the counter & the person in charge said they couldn't take it back & offered some mushrooms & they would bring it out to me.

Well, after about 5 minutes I went back to the counter to get my mushrooms. By this time burger was cold & it was the thinest patty I have ever seen. This location has gone down hill since the pandemic.

One other time I was in there & food was cold... I informed them if they were going to stage there burgers, I wasn't coming back. The reason I went there was because of how freshly made the food is.

Friday night my friend and I went to the above Culver’s as we often do. We always order the fish or shrimp dinner. The service and staff were great as always but our fish and shrimp was awful. The potatoes and cold slaw were good but our fish was so greasy that when we cut it you could see the grease just laying in the coating.

It apparently wasn’t drained properly. We should have said something but we didn’t. We are just two old ladies out for what we thought would be a good dinner as usual. 75 each which we were very surprised they had gone up so much.

I wanted to treat my friend to a nice dinner but that didn’t happen. Thank you for listening to my complaint. Mary Ellen Kelaher 520 326-400

Waited 45 minutes for a cold burger and when I finally made it up to pay at the window there was a young man that slammed his shoulder into another guy close to the register! He was laughing and totally unprofessional, obviously not working but getting in the way of the other workers! That’s the last time I will be purchasing anything there! The wait times and cold food are unacceptable! Location in Navarre FL Time was approximately 7:10 pm central time. And I was order # 60

Sincerely, Debra Colley NEVER AGAIN!!!!

I was in line for over 10 minutes before even getting to the drive through kiosk when another customer drove up and cut in line in front of us! I got out of my car and informed this woman she was cutting line...at first refusing to get in the back of the line--she was apparently confused by your line that splits into two just before the two kiosks.

SO THEN YOUR MANAGER REFUSES TO TAKE MY ORDER! AFTER 10 MINUTES IN LINE, ANOTHER CUSTOMER CUTS IN FRONT OF US ALL--I CORRECT THE SITUATION AT YOUR MANAGER REFUSES TO TAKE MY ORDER?????

I would like a voucher for a free meal since I waited in your line only to be rudely treated by your ignorant store manager.

THIS IS THE WALKER, MI location on Wilson Avenue.

Please CALL ME ASAP! 248 880 2476

Customer service was very bad one of The workers stated “take y’all ass to Mc Donald’s with that shit” after we asked for our missing drinks that was supposed to come with the meals anyway & oh food wasn’t even hot enough for the rude mess I dealt with!

Very rude , one of the workers told me take that shit to McDonald’s, did not want to give me my drinks I paid for with my meals . Chose curbside pick up & was told they don’t do that you have to come in .