Currys PC World

The current TV advert where different vocal pitches are displayed is simply awful to the ear. There is absolutely no need to have produced such an irritating advert. For those of us who have tinnitus, it is a very uncomfortable and painful experience.

Purchased an oven and gas pipe D instalment. Delivery should have been friday 27th october. Waited no delivey or explanation. Rang currys csd today 31/10 was informed gas deinstallment not available? Why advertise and charge for this? Had double checked with on line chat about gas pipe was told firstly delivery driver wud do this?

Im sure he wasnt corgi registered. Then she changed story to a separate van would arrive and gas would be sorted then. What pathetic customer information. All wrong. You need to sort your website out. Maybe trading standards need a wee call.

And still we are sitting with no cooker or any sort of communication from you as to why it never arrived. No stars this time for currys. Tech experts JOKE

When we arrived home we set up the printer by the instructions popped in the cartridges set up net work, loaded up paper tray the paper tray adjuster seemed a bit stiff but took no notice and started printing all was fine after printing several prints my son wanted to print different size prints,eg post card size we opened the paper tray went to adjust it to take post card size and

when we slid the adjuster it all became…

Good morning I’ve been trying to get in touch with curry’s customer service since June 28th I received a case number 00076850 I am left with a fridge frezzer 3 years old which is not working due to no fault of my own I spoke to customer service July 1st and was given that case number to be told 24/72 hours i called again July 6th as I had not heard anything and I was told if would be 7 days from the 1st July for a customer service call back it’s now the 28tn of august and

I’ve heard nothing I’ve been sending emails and calling and no one has been replying or getting in touch I’m at the point now I’m going to report this to the ombudsman I’ve never ever in my life experienced such appalling treatment this is disgraceful. 00 and I’m left with nothing

Beginning to realise why 2stars?? Waiting since 7.00am for order due 7.00-11. 00a.m Still WAITING Phoned once Wish I had looked before ordered my appliance

I bought a Beko oven and was told it needed hard wiring even though l specifically told them the old one was plugged in.the assistant insisted it needed fitting so l paid £25 fast delivery then £115 installation charges. The oven was delivered and plugged in which l could have done, even the installation man said ring for refund as fitting was not needed. I would appreciate a refund of £115 as l was mislead in store

I bought my washer/drier at your Chatham branch I am having trouble to renew my service contract emails go unanswered I tried to telephone today but have hearing problems and the person I spoke to was in a dream. I enquired where to send the cheque as there was a different address on the letter to the free envelope, I sent the cheque to the address on the letter. I sent the cheque on 17th March 2023 cheque number 004238 for £45 surely if this had gone to the wrong address they would have passed this on. If this is not sorted I will never shop at Curry's again over the years I have spent a lot of money especially the Chatham store. The address the cheque was sent to is CURRY'S CARE SERVICES, PO BOX 1408 SUNDERLAND SR59QY. Can you also make sure that emails are answered.

Can you please…

Ordered a washing machine from Currys in Black Friday deal in November before our first child was due to be born and still waiting 4 months later. Theyve fobbed us off and even tried to tell us to cancel the order and place it again at £150 more. The item is in stock on website.

A Trading Standards complaint has been made and a change.org petition has been setup - https://chng.it/ZsVsCkNJ

23 (operator 21 Milad) and requested delivery, re-cycling and installation. 23 and our old dryer taken away, but the delivery guys did not install it. Whether this was because they didn't want to do it or because the salesperson hadn't included it o the order we don't know, but if he didn't know how to do it he should have asked somebody who did.

23 to install it for an additional cost of £15. The guys arrived as arranged and were helpful and informative but unfortunately they could not install it because the guys who had delivered the new dryer had taken away the vent hose, which they should have left with us.

So now we will have to go the extra expense of buying an installation kit, which will cost approx £20 and arrange for someone to come back again to install it. As a further…

I have a 12 year old washing machine what I have been been paying cover on it’s had previous repairs new drum etc hot point model wmal641GUK it broke down 2/3 weeks ago and I have had engineers out saying it needs new drum concrete block and soap drawer which is obsolete.

last visitvwas 1st December I have heard nothing from anybody I have been to my local currys but there useless the last hotpoint repair number was 1533042953 I feel I have been treated appallingly and I have no washing machine or any idea how this is going to be resolved.

PS my wife is totally stressed by it.

I went in to the Curry's store at Eldergate Retail Park in Milton Keynes today to buy a magnetic phone charger. I selected an item and then had to wait for about 10 minutes to attract the attention of a member of staff as the item was security protected.

I was then directed to wait at a certain point where I was told another member of staff would take payment. I waited and waited and although there were at least 9 members of Curry's staff which I identified on the sales floor none came to me.

I became so frustrated that I went to the counter which deals with repairs etc, l left the item with the assistant there and left the store stating that I could not believe it to be so difficult to part with my money. At weekends there are plenty of staff and I understand why as the footfall is…

Bought a tv during the holiday sales. During this time they advertised themselves as offering an "extended Christmas return" period.

Shortly after the tv arrived, I realized it was faulty. I went to the website to try and request a return, was not allowed. currys in their infinite kindness decided to shut down the return collection service for large items for the entire duration of the "extended christmas return", making that advert a complete lie. I was also not allowed to return the item in store because they claim stores cant process items that were bought online which is absolute horse shit. The exact same company, with the exact same files, the exact same details, accessing the exact same database and with access to the exact same warehouses.

Summary1 : at this point in time I was…

purchased item never arrived in store and they will not refund as they do not know where item is - even though it never arrived in the store I was to collecr it from. Calls are answered in South Africa. They have no way of tracking goods - they told me to collect from store when the item was not there.

Attempted Installation date : 2/1/2023 Order : 7429191675 Driver vehicle : DS66 BZK

Dear Sirs

I am writing out of total frustration with your staff, who came to install my new fridge. The attitude was total disrespectful and we were probably seen us as a typical Asian family that knows no better.

The moment they arrived I sensed an ‘attitude’ and were not polite in any way whatsoever, clearly no intention of doing the job.

They took no time to come and first assess the job in hand, and allowed us to empty the entire contents of our old fridge, open all the doors, move my cars etc and then casually walk in, pull the fridge out and said they cannot install as they could not access the pipe work for the plumbing. I agreed the pipework was difficult to access, but we were not asked any…

Wisbech store assistant informed me on Saturday that Amazon fire 10 tablets were not available in store.Tried to order one on Tuesday online to see the price has increased to £149 !! AS a regular customer is there not a way that i could purchase one at the Black Friday price as i do not think that the assistant was familiar with the way customers should be treated and did not even bother to check store stock etc .Thank You /

I rang yesterday to ask if I bought a laptop, could I bring my old computer along to get the information transferred to the new one. I was told yes. I drove for 20 minutes to Orpington to be told that it could not happen and I'd have to make an appointment.

What a waste of time and expense

I tried for a whole morning to resolve the return of a faulty TV to be told No credit note repair ONLY as it was an online collection . Your T&C's don't cover between online and shop bought different t&c's.

I was cut off 3 times halfway through customer service then when I got moved to repairs I was verbally abused by Zawad who proceded to raise his voice aggressively and repeatedly demanded why I'm talking to him and why he has nothing to do with refunds. wow!!

After another customer service dial up I once again got transferred to repairs who answered with what you wanting and then proceeded to cut me off. Currys your customer service team are deplorable and disgusting towards your customers that clearly deserve better and you make the process so difficult, I can see why people are…

Price promise is absolute BS , they quote "You won’t get it cheaper. Full stop. We’ll price match any product against any other UK retailer, online or in store. " This is not true I was looking at a soundbar and found multiple places that sold cheaper yet Currys said not valid or we don't match Amazon resellers or the terms and conditions are not the same.

So basically Currys price match should say you will probably find it cheaper elsewhere. I will never ever buy anything again from Currys

cURRYS CANCELELD MY ONLINE ORDER AFTER 20MINS OF ORDERING AND THEN SENT ME AN EMAIL ON THE SAME DAY 3RD OF OCTOBER TELLING ME MY ORDER WAS CANCELLED,SAYING NO MONEY WAS TAKEN, BUT THEY TOOK MY MONEY OUT OF MY BANK ACCOUNT AND I STILL HAVE NOT HAD A REPLY FROM THEM

Ater no luck of trying to order a hoover on line on curry’s website I went to the Bournemouth store to be told go to Poole we don’t stock the hoover you want here so I drove all the way to Poole after waiting 45 minutes to have some assistance on whether the hoover was in stock a young lad whom knew nothing as it was his first day tried to help me he asked a fellow colleague for advise and

was told to wait as he was busy he didn’t know how to use the iPad he was holding or the code to the warehouse he sd he had no training and couldn’t help I asked if the manager was there and he sd he’s just gone on holiday!!

No one was at customer service the queue was long every one was complaining loads of people were leaving as fed up with being ignored I was so fed up with shocking rude service all…

After purchasing a TV. I didn’t set it up when I got home as I went on holiday for 3wks the next day. When I did try and set it up when I got back it was faulty, so it went back to the shop for a repair which I wasn’t happy about but because I’d had it over the 20days they wouldn’t replace it.

It as had to have a new Mainboard plus a new remote control. I am not at all happy having to have a new TV that’s been repaired. I’ve been back and forward to Curry’s at Castle Vale, Birmingham and the manager there is very, very unhelpful.

I am not getting any help ringing your head office who at one stage told me to go back to the store and ask the manager to ring a certain number but the Manager totalling refused to do that. I am on the phone now to another number I found but thought I’d send…

I bought a computer in march 2022 & had it for approx. 2 months when i noticed the cursor started to move & shake on its own . 20 a month . I took it back to currys (eastbourne) & they said they could not understand why the cursor had now disappeared .

I am 70 years of age & not tech minded , so when they said i would have to send it away for repair for at least 2 weeks (turned out to be nearly 4 weeks) & it being a new Dell computer you can understand how upset i was . I was phoned by one of your tech.

repairers to say that there was nothing wrong & it would be sent back to me . When i got it back it worked fine for a while then the cursor stated to move & shudder without me touching it .

i went to settings to try to solve the problem & accidently must have switched off the touchpad…

I tired to call in to sort out a matter with my payment I was speaking to Sasha and she didn’t even listen to me the whole time she wasn’t helpful. She kept threatening me that she Is going to cut off the call and as a result my wife used a few swearing words because she thought that the phone got cut off however it wasn’t cut off.

I had a very horrible experience with the customer service. Sasha wouldn’t listen to me at all and didn’t help me. Please train your employees well and as to how to deal with customers.

Preserved wash machine property stop tap broken and leaking. Phoned curry explained problem customer service rude and not listening sent repair men. Waited for repair men they came and couldn’t touch it because it wasn’t the washing machine but damage to property.

Phoned curry’s again they said they would send repair men. They were so rude and unhelpful. Repair men came again and explained they couldn’t fix it as it was property damage. Called curry’s again, got through to property damage and they logged a reference.

I said I wanted to make a complaint re the total lack of customer service. They put me through and “customer service” were rude, unhelpful and evasive. Told me there were no managers available, that they couldn’t log a complaint and that they had no email access then put the…

Hi. There Thank you for taking consideration on this matter. I bought nintendo (the lastest version) in store near by Charleton store on 16/01/2022. When I was in store, I would not able to see any desplayed nintendo on the shelf then I asked a guys who works there.

He guided me to the counter and I asked if I could open and see the devices , a lady said that she could not able to open it. Then i asked her okay, could I open it up when i got home and if I changed the mind, could I return the items.

She said that no problem. I got home and openned up and also I bought 2 games as well, openned them all and put it them on. I boughted those items for my 7years old son, he tried them both one time and he did not want them.

I took them today 21/01/2022 to the nearest Curry in Stratford…

Curry's don't keep they're promises this is the third time let me down. I'm an working class person I selected my delivery date according to my free time . Curry's supposed to delivery my product on 29th this morning on 28th they text me to informed that they re-Shadwell my delivery from 29th to 31st .

Now I have to arrange someone to stay in the property on 31st to receive the delivery or else I have to take a day off from my Job. The selfish curry's also have some cowboys delivery guys with attitude problem .

Curry's no longer a good company as it was over the decades I will shop with AO electric next time I had it enough of curry's rubbish services shopping with curry's is more like shopping with Gumtree . If you do shop with curry's remember your delivery will not arrive on time

Dear Sir / Madam,

I am writing to you to raise an issue about: Online shopping

The issue that I have experienced was: In December 2019 I bought a new iphone 11 at PC curry, in November 2021 the phone suddently stopped working without it being dropped or being in contact with water. Since then I tried to contact pc curry for custumer support which has been an awful experience, it's not easy to get in contact with them, and when im lucky to get someone to answer they tried to divert me to another customer support contact saying it's not with them, always providing emails that don't work or phone numbers that when they answer they say its not the right number. I tried to go to a store 3 times and they always send me away saying that the costumer support is a contact number and that thye…

Very poor customer service I order a LG 50 ins Nani smart tv on Friday 12tg of nov 21 delivery was arranged for Monday the 15th of nov 21 between 1pm - 5pm at which point no delivery or telephone call regarding the whereabouts of my tv was made, I went on to live chat to question what was happening with regards to my tv being delivered today only to be told that the delivery was CANCELLED due to the driver SCOTT having trouble with directions to my address, a courtesy call would have been nice to inform me there was a problem, I took the day off work for this delivery & lost a days wage, no apologies were offered was told it would be rearranged for another delivery date which I would receive an email within 24hrs with a new delivery date, the second delivery date was arranged for Saturday…

Ordered a mobile phone from carphone warehouse and had it delivered to Swansea Curry's pc world. a computer system glitch. I cannot phone the store to ask as there is no direct phone number for their stores. The guy working there is clearly stressed as there is nothing he can do to help and he can't sell phones either!

A tech firm which cannot get their own tech to work is bloody ironic. So maybe in a few days I'll get my phone who knows!

First time to buy a TV from Curry's and will never again! The advice given in store was incorrect in that I needed a TV that could operate via an internal aerial was advised to purchase JVC Fire TV. When I got it home the internal aerial didn't work so now I have a cable running from another room, not what I had asked for.

Initially the TV was slow to turn on and didn't always stay on the selected channel, as this is a TV in a spare room I just moved to another room. Even though this was a cheap TV (£209) I did expect it to work!

I eventually got through to Curry's who said that there was a fault with this TV and would arrange for a collection and repair within 7 days, I assumed it was working days.

Firstly they didn't turn up for the initial collection I arrange another which was…

We ordered a Samsung QE50QN94A television from your Currys Loughborough store on 24 September. Today we took delivery, It was not until after the delivery drivers had left, that we noticed that we had been delivered a Samsung QE50QN90A. I rang, and informed by a gentleman, who I had great difficulty in understanding, that we should take the television back to the store we had ordered from!

No way were two nearly 80 year old people going to carry the television out to our car and to the store. We made the journey to the Loughborough store, and spoke to Amrish, the man who sold us the television.

He directed us to a young man called Adrian, who looked into the matter. Turns out that no 94 television were in stock, so we were sent the 90. We had no communication whatsoever from the company,…

I ordered a new laptop on line and it arrived on the 30th of September. I used it for a couple of days, after use i plugged it in to keep it charged up. The next time i used it a message appeared on screen saying battery running low so i stopped using it and plugged it in again.

I tried using the next day but the laptop would not even turn on. I have phoned the help line which was no help at all. I sent 3 emails yesterday to get no replies. It seems to me that you are quick to take the customers .

but very very slow in helping with with customer complaints. I want to return this faulty laptop and get MY MONEY BACK yours KAREN ROGERS a very disappointed customer at your goods and your lack of customer service

Getting nuisance calls from 0141 479 0147 that hangs up when I answer. If I ring, the number is not answered (message says they'll try again!). Complaint number 0344 651 0000 is not answered, it just gives you their web address.

I left my computer with PC World to fix the power switch. When I checked my computer after it was returned I realised they'd wiped all data and software. They did not explain this would happen and had they had done so I would not have left the computer with them.

This has caused significant stress and expense. I would like an explanation as to why they decided to wipe my drive to factory settings and hear their thoughts on whether they feel I should be compensated.

My daughter ordered a phone and received the fllowing email.....

We've cancelled the following items from order number CURXXXXXXX.

Don’t worry – you haven’t been charged, so no money has been taken from you. If you've opened a Your Plan credit account, you’ll still be able to make future purchases with it.

Orders may be cancelled for one or more of the following reasons:

An invalid PAC or STAC code Problems processing a payment Technical issues Stock issues

Thanks again for shopping at Currys.

However they did take the money. Lots of calls later a honest member of staff has acknowledged they have made a mistake. I am so frustrated as there is no obvious complaints procedure

Have a 2 month old washing machine that has broken , currys are not being helpfull they keep putting me through to beko who do not answer the phone , i have spent 5 hours on hold in the last 2 days . Keep trying to explain but its a call centre reading a script and just keep transferring me to beko. Have asked to speak to someone in the uk not the call centre and been told i cant.

Given false information when buykng product Waiting for outside courier to deliver rather than own vehicle Refused refund at store (basingstoke) Customer services hung up 3 times before a woman was very rude Really bad service from start to finish

At the moment 1/5 is generous. I bought a Samsung fridge freezer to be delivered on Sunday 11/7/21 from Currys Farnborough. I paid £35 extra to have the doors swapped as the hinges were on the wrong side. The fridge freezer arrived however the chap was unable to change the doors round as it wasn't on his schedule.

Back to Currys & they arranged for an engineer to come out today 15th. When the very nice men arrived it was obvious that they had no idea how to swap the hinges. It also became obvious when it was in proper daylight, that the freezer door had been damaged when it was first delivered.

The engineer contacted his office & assured me that a replacement would be delivered tomorrow, Friday 16th & that I would be contacted by text before 6pm this evening to confirm. It's now gone 8 &…

I purchased a logic washing machine that appeared to be fine on collection from store once I got the machine home I noticed a dent at the bottom of the machine that was not visible upon collection due to packaging upon noticing the damage I contacted curry’s customer care and was told to contact the store which I swiftly did I was to told to send an image to said email address again which I did and was told a follow up call would be made to arrange a discount this call still has not happened so

today I called customer care team and spoke to bacho a so called customer care advisor I told him the situation and was advised to go the the store to complain about about a complaint I already made with no responce I also advised him that I have disability’s and that if he was unaware there is a…

Hello,

My name is Marlena Grudziecka. Eclipse Ref number 346206

On 20 06 2021 I was in your store with my coffee machine Delonghi EC860 for the repair. Unfortunately u don't fix this ,I was told I will receive a voucher so I can buy a new one . 2 says later ,I received a voucher, Unfortunately the voucher is only £199 ,I was very disappointed with this ,my coffee maker was worth £279,I was paying extended warranty for few years. I called your Southampton branch(store number 2223), a person named Fillip told me that u made this decision because there is a coffee maker that is identical to the one I had (130793) and it cost £199, I checked that machine but its nothing what I had I called again, I was transferred to a dispute department, I think ,not sure. Person named Shamilah (23189)…

purchased a washing machine on 10th of January. never heard a thing does anyone know where store Nr 4944 is please ?

DO NOT buy from these ripoffs they ignore complaints about their shoddy goods

I was given time for item to be picked up. They had out wrong address for pick up so still got item. Impossible to get in touch with them

Dear Sir,

I have been a loyal customer for many years until now.

I needed to purchase a copy of windows 10 pro on a USB, you can get these for $28 online but probably not legitimate. I looked on your web site and found your trowbridge store had 2 available.

I drove 10 miles to trowbridge, when i arrived i found the sales box, took it to the counter and the sales person called the warehouse, they did not have any, so there appears to be a stock control issue there. i asked if they could call the chippenham store to see if they had stock but they simply looked online (perhaps they don't have it either?, they did not call) I drove 10 miles home.

I then purchased an online license from your online store but had to call for support, I gave up waiting...

Most importantly, whilst I was in…

Delivery of a new fridge freezer was on time and I like it. However; since it is a built in fridge freezer, I paid the extra 90£ for the installment. The fridge wooden door was fitted but it needed shortening to be able to fit the freezer wooden door. The engineer said that I have to get a carpenter as he is not allowed. Now I have to look for a carpenter and pay him extra and until then, every time I need to use the freezer I have to open both the fridge and the freezer.

So the job was not completed. It would have been better for me to get a carpenter in the first place and pay him the 90£ and get the job completed.

Fawzy younis Flat 2- 505 Warwick Road - B91 1AN Solihull UK B91 1AN

Customer no. 91796314 Date of receipt 06 January 2019 Order no. CUR1960012771 Order date 06 January 2019…

I visited your store in Cribbs Causway recently to buy an item I needed help to choose. After waiting fir half an hour I managed to be noticed by a middle management, middle aged man. He told me that there were five other people waiting before me.

Whilst I can understand that the store is short staffed. I think that his approach could have been friendly and apologize for the delay. He then went off to "hug" a young female staff member. I left the store with out the purchases I intended and spent at least 25 mins trying to leave the car park.

As you can Imagine I was not happy with this visit and have resolved never to go to that store again.

I purchased windows 7 pro from PC World. It took several days to get it downloaded and than uploaded onto my computer. Once installed I had no internet connection. No wireless adapter. I have asked for help at least three times now with no response. I managed to download an Ethernet software program so no I have internet via cable. I need the wireless adapter. I don’t know how to resolve this issue without buying another windows 7 installation disk. (Not from PCWorld)

L. Stephenson

we brought a Humax freesat box from PC World. At that time we got the extended warranty and we were told any problems just bring the box in and PC world would replace it. NOT repair. My husband is in the Merchant Navy and away for 3 weeks at a time so he installed the box 3 weeks ago just before he went back to sea.

I could watch the TV but could not record a programme while watching a different programme even though this was part of the package we brought and every so often the box would freeze. As it had been brought on my husbands card I waited until he came home as we had not been told there was a time limit.

When we did take the box in to be replaced, we were informed that only a repair was available even with the extended warranty and the fact that I would be without any television…

I bought a curry's essentials dishwasher on 24/10/15 and a couple of months ago noticed rust on the bottom inside near where the salt is put in. I dug out my receipt, which took me a couple of weeks of going through paperwork, but I contacted them and an engineer visited. His words were that it looked like a manufacturing fault and there was nothing he could do but he took pictures and would send a report. I did not hear anything back and had to contact them and was told nothing could be done. As salt must have been dropped in it.

I went to the store in Trowbridge where I purchased it armed with the receipt. I was told by manager that as it was a Saturday he would not be able to contact anyone but he would on Monday and call me he never did. I ended up calling and was told it was still…

Bought a washing machine on line Thursday and this was meant to be delivered on Friday but they didn't although I did receive a call after 1900 apologizing and saying it would be delivered the following day(Saturday). Bare in mind I took a day off work Friday to wait on this delivery.

Come Saturday been at home waiting on this delivery, was told they would deliver in the morning but they haven't shown up. My son had a swimming lesson today at midday but I didn't take him because I was waiting on the delivery. Seeing as I've been in doors for one and a half days I decided to call them to find out ways happening. Was told they didn't book it in and now my new delivery date is Monday. Am more than pissed.

Have always bought everything from Pc world but now I don't advice anyone to buy…