Customers report severe frustrations with Currys PC World's delivery reliability, with multiple instances of missed deliveries, long waits, and poor communication. Customer service is consistently criticized for being unresponsive, difficult to reach with expensive call charges, and unhelpful with resolving issues. Product quality concerns and inadequate installation services compound the negative experience.
Common Issues
Abdul from the Canary Wharf Store was a terrible sales person, very rude, aggressive, seriously if you don't like your job find something else to do but don't be rude to customers that go and pay money for a product. The manager at this store was also very inefficient, doesn't know how to handle the situation, what is the point to have a manager on store? Terrible service!
Ordered oven 26th Dec. Wasn't advised it wasn't in stock. Still waiting on 30th Jan. Waited in 3 times for delivery, one time it wasn't on the van and one time they didn't turn up and today rang to say they still weren't coming as no stock!
Call centre takes ages to get through and costs! Manager has not rang me back despite 3 chase up calls from me. My kitchen gets fitted on Monday with no oven! The customer service is a joke! Currys also refuse to give me a gesture of goodwill for stress and inconvenience until the order has been delivered!
I bought a TV in Currys/PC World, in Novemeber 2015. Recently the television has become faulty. I took it to Currys/PC World to get the TV repaired. When the TV returned to me after the repair, the same problem occurred.
According to the Consumer Rights Act 2015, if I am outside the 30 days to reject, the retailer has one attempt to repair the faulty goods, and if the repair fails, then I am entitled to a replacement or a repair. I have been back to Currys/PC World on numerous occasions, explaining my rights and the Consumer Rights Act 2015, and they are refusing to give me a replacement or a refund.
I ordered a America fridge freezer from store in chesterfield curry/pcworld cost £999 had item delivery week later. To get this item in they took doors of the America fridge freezer and only after they left they never put all the screws back into item they fell on floor.
Nightmare to get it sorted once they have your money they aren't interested in helping you. I have been on phone so many times waiting for 35mins at a time and got a phone bill to prove this is why I am wanting them to pay for this i was buying a fridge freezer for £999 not £1049.
All this waiting about and messing up my time with work i am complaining and won't ever buy from pc world again as they after sales is disgusting very disappointed with the service i have received.
I bought a tv in Novemember 2015, the TV has been faulty recently, and I bought it into store to get it repaired. When I got the TV back, the same problem occurred. According to the consumer rights act 2015, if I am outside the 30 days right to reject, the retailer has one attempt to repair the problem, and if the repair is unsuccessful, I am entitled to a replacement or a refund.
I have been back to Currys/PC World on a number of occasions, explaining the consumer rights act 2015 and they are refusing to give me a refund or a replacement.
Order worth £300 for delivery 26th Jan. Good communication early saying delivery would be 5.39-6.39pm. I'm on crutches at present I hobbled out to ensure the gate was unlocked and no obstacles delivery pre slot time all fine and I waited in. At 6.38pmtext to say tried to deliver no one in. Photo of a door for 7a/7b/c not 7d. There was a very clear note o. The door saying Flat D through gate. But it was raining and the driver obviously took no time to read it.
As he'd just text, hobbled out on crutches, no sign of driver. Looked for Dpd and curry number to get him back. Very difficult to find a Currys number. Impossible for Dpd. Ring Currys. 16 mins on hold. Adam nice enough given I was angry and did a good job but couldn't physically do anything as it was passed 5pm. All could do was…
I wished to speak to the local store but had to go through customer services which was costly and I couldn't get through. I had to hang up eventually because of the cost of waiting for an agent. In the store there was no negotiation on price even with matching item being sold cheaper elsewhere, and working for NHS and being entitled to 5% off gift card.
Disappointed with Currys PC World poor customer care.
Not even a year old and has stopped working, the lock button does not do anything. Took to Currys as that is where we bought it, they said have to contact samsung for repair/replace - the staff at currys were good enough to phone samsung for date so as engineer can access the hob, an hour later we still have not received a single date or time for engineer to even look at it, this is our means of cooking and how on earth can this behaviour be acceptable?
Same style hob is still in currys for sale, the best outcome I would of expected is to give us a straight over swap or next day man to come and inspect it! We have always gone for samsung and as to now have had no problems. - will definitely think twice after the way samsung have behaved on the phone to the currys team! Unhappy and annoyed…
My television wont switch on, the red Standby Light is on and when you press the On button on the TV a green light flashes for about ten seconds then goes off, and the Tv stays off, we bought the Tv from Currys in Bolton approx 2 years ago with no additional warranty.
New American style fridge freezer ordered and paid for, delivery agreed for 31st March 2015. Delivery turns up and the "agency driver and assistant" say that they have to remove the packaging to get it in the house, but if they do that I have to accept any damage they cause to the item???
and fail to tell you pertinent details. In fact at the store, where I went to voice my complaint they said that is not a policy that they are aware of. So the delivery was taken away without my say so, and we are left without our £1200 investment unless we accept this method on uncaring delivery! absolutely anything.
they simply do not care !
Id like to share a story with you. Last February 2014, a PC Know How truck crashed in to my building costing thousands of pounds of damage and loss of business. All was taken care of by insurance companys for the repairs.
No word from Curry to say sorry or any compinsation. we have the what ever happens policy and later that month our laptop was damaged. It has now been bank and forth for repair with the same two faults. Its still not and this is one year on.
They have had it four times and tryed remotely. In my area they one pick up once a week, so this has been a slow process. I have been trying to get it collected again for two weeks and they keep canceling.
I pay for the what ever happens policy and I lost business because of the truck. Im fed up waiting for Currys Pc World to fix…