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CVS

1.0
996 complaints

Address

1 Cvs Drive, Woonsocket, RI, 02895

CVS pharmacy locations are experiencing severe operational problems with prescription fulfillment delays, medication stock shortages, and extremely long phone wait times (10-20+ minutes). Customers report frequent system outages, misleading notifications about prescription readiness, and inconsistent staff professionalism. These issues particularly impact vulnerable populations including elderly, disabled, and chronically ill patients who depend on timely medication access.

Common Issues

40% (204)
prescription not readyout of stockhave to order
25% (128)
on hold15 minutescan't reach
20% (102)
rudedisrespectfulcondescending
15% (77)
computer downserver not workingwrong information in system

Complaints

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vicki grassmyer

Jun 6, 2018
0

I am usually very happy going to the CVS in Lewistown pa, in town, 33 East Market Street, June 6th, 2018, 8'36 Helped by Rhonda, Reg, 01, TRN#0296 CSHR#0505428 STR#1677 but today was the first time I used Food Stamps and the amount came to 34 dollars and 30 cents and I was charged 41 dollars and 55 cents.

I had only bought food, so I was ripped off 7 dollars and 25 cents. It doesn't seem like a lot but when you don't have the extra money to spend, it is. I will not be going to this cashier again, I don't have a problem with the other cashiers, they are always nice, and polite, and HONEST.

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Sara Ertl

Jun 4, 2018
0

It took 3 days to get a prescription filled for my mother and we've been having it filled at your pharmacy for two years. WEDNESDAY-Dr faxes in script. : CVS says it hasn't received it. Doc faxes again. M. CVS says it doesn't have it.

DR says it's pending-that CVS isn't receiving faxes. M. CVS says it doesn't have certain information. DR says all of the info that was requested was sent. M. CVS says it has the script but hasn't had time to fill it and will can all soon as it is filled. M. M. M.

Different CVS pharmacist says it still isn't filled, that it was probably on the truck. M. This prescription had been filled numerous times through the same doctor by the CVS at 105 Uechlan Avenue in Exton, PA. It is unacceptable that it took three days and that I was given numerous excuses,…

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Donna Brown

May 24, 2018
0

Was at CVS, 1136 South Roane St, Harriman TN 37748 around noon today. I have to pay suppliers and needed several iTunes cards. Lisa, cashier, consulted with Sylvia the manager. They would only allow me to purchase three cards, because " They think I am being scammed." I told them, Sylvia and Lisa, what I needed so many for, made no difference. I do not appreciate her using her personal ideas to dictate what I can buy. At all. I am deeply troubled this happened and hope it can be addressed.

Thank you, Donna

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olympia pappas

May 20, 2018
0

79. The next day I went to CVS On Milwaukee/Greenwood, Glenview, Ill with my receipt to get the credit. The manager, John Tazbazian, told me that their store does not have it for sale and that I would have to go to the original CVS where I purchased it.

I told him that all CVS stores carry the same and their sales are the same. He abnoxiously said "no" we do not and you have to take it where you purchased it or bring the corn flakes back and we will give you credit and he made me, an 80 year old woman who has been your customer for over 50 years, go to my home to bring the box of corn flakes so

he can give me the credit. Again, he was abnoxious and disrespectful. My phone is 847 962 7199

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Roberta Tyler

May 20, 2018
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On May19. Me and my family was in the CVS store in South Hill, Va. We were up and down the isles just looking and picking up things and putting things back. I separated from my granddaughter, so she was alone.

One of the clerks came up to her and told her she need to leave the store for stealing. The clerk said she saw her on the camera stealing. So we went to the office to watch the camera. The camera showed her with something in her hand then she turn to go back down the isle and she pulled up her pants on the side.

After talking with them about that, then the clerk came up with she went to the bathroom which my granddaughter denied. So I said if she went to the bathroom that she be on tape too, but they claim the tape was freezing up or it might not be seen.

So I told them if they…

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ARTHUR E. TEMPLE

May 13, 2018
0

I have tried, at least twice, to remove my refills from "AUTOMATIC REFILL!!!! WITHOUT SUCCESS.

Today, I picked up an auto refill, only to find when I got home that it was a drug I had been prescribed and later was told to stop using. Since scripts cannot be returned, I am "OUT-OF-LUCK" and OUT OF THE MONEY IT COST ME!

Why can't YOU, when asked to stop this nonsense of AUTO REFILL, DO IT????? My "current" pharmacy is located at 975 County Road 1, Palm Harbor, FL. 34683. My Telephone No. is 727-786-5540.

Tomorrow I will be talking with the Head Pharmacist. Perhaps HE can accomplish what YOU have failed to do!

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Gail Rolls

May 9, 2018
0

Your message to the public is your labels are much improved, but I can't read them due to the size of the print and business of colors. I am a nurse retired and with labels like you have now, they are too busy with color.

And also, the letters on the label are small and very faint to see. I can't imagine working in a hospital with bottles labeled like this. There are going to be many more mistakes while giving pills to the patients.

We have had wonderful service from CVS, but when I can't read the labels, I can't stay with them. Thank you!

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Victoria Robinson

Apr 28, 2018
0

Picking up scripts the pharmacist was training someone. Asked for my CVS card. Said doesn’t matter for Rx. He told trainee they get mad if you don’t sign people up. Said didn’t care about the card just want my Rx.

Proceeded to argue with me. Very negative! Script was wrong so called in. Same guy argued and yelled at me. Said he knew more than me and that he remembered me And didn’t give a F*** what I thought. Will never go to this pharmacy again. Asked for someone else.

He said I am the manager you don’t need anyone else. HORRIBLE #9967 4/27/18 6-8pm

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Sheldon Kinberg

Apr 25, 2018
0

I have been a customer of CVS for many years in Maryland and now in California. I was in the store in Laguna Woods I received a coupon in the mail ---25% off non sale items. I purchased 3 dental items at regular price..

If you buy a 2nd one it is 1/2 price. I only wanted one but was not given the 25% discount . It was stated it is a promotional item That is very uneethectial way of doing business . Most customers are stupid and I was one of them..

I will not step my foot in CVS again. Hopefully more customers will complain but probably not.. The beat goes on

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Terrelle C. Dotson

Apr 21, 2018
0

April 09, 2018 at CVS Pharmacy 20180 HIGHWAY 18, Apple Valley CA 92307 I purchased several items. 49 for LBRDRM ADV THRPY 16OZ. April 10, 2018 I talked to the store manager Misha and she said no problem just bring in the receipt.

I took the receipt in Wednesday April 11, 2018 and she said I walked out with the item. I told her that I did not have the item so she checked something and came back and said I walked out with the item and would not give me a credit or refund.

I am 81 years old and handicapped. I would not have gone to all this trouble for nothing. I am a regular customer and had no reason to fib. Any and all information you may give will be appreciated.

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Regina M. Debevec

Apr 18, 2018
0

On 4/14/18 I picked up a prescription and when I got home there was another person's script in the bag along with mine. My husband was running out and I asked him to take this other persons script back to the pharmacy.

He returned the script and was treated like he had stolen it from them. He explained what had happened they just did not believe him, he told them he was just trying to be a nice person and return the script finally the pharmacy manager came over and

my husband explained to him again what happened, and after he made sure none of the pills were missing thanked him for returning them.. I have been a customer for 25 years with your company and I am very upset at the treatment that he received.

Just be thankful that I did not contact any gov't agency to report your pharmacy…

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David Bernard

Apr 6, 2018
0

the cvs located in southbridge ma. has a cashier that works there and she is constantly giving the customers a hard time, she goes by the name wally{nickname} she works in in the pharmacy. she's very rude, always snapping at customers.

when someone is having a problem with their insurance for example very unwilling to help them. always looking fora reason to deny someone their medicationand taking great joy in her denial. she needs to be fired!! I hope this matter is addressed.

cvs is dedicated to helping their customers not yelling at them and doing whatever they can to give the customer a bad experience. thank you , a fed up customer!

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Rebecca Shepherd

Apr 4, 2018
0

I am a long time customer with CVS in Kansas City, Missouri. My mother and I are seniors with lots of medicine to take. In the last month I exchanged cross words over confusion with one of my RX's the store is 3902 Main St.

spoke rudely at the Drive Thru window and once again today they delayed Rx's making it necessary for us to make two and three trips a week. If we use the phone with its prompts its always "MAJOR CONFUSION" I don't even know why you guys have it if its so FLAWED.

This is "retaliation" for me telling the manager who , said he would call me back after speaking to the Pharmacy about staff. THIS DID NOT HAPPEN. if I were not a Christian this would be a NEWS…

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Wendy Watt Fick

Mar 29, 2018
0

CVS (Amelia I think may have been her name) left message that my prescription was out of stock and I should call her. Returned her called. She was busy. Another female looked at my computer records and told me "everything is fine. All your meds are here. Don't know why you were called."

Drove 5 miles to CVS. Was given generic instead of "as prescribed". This has happened 4 times in 6 months. CVS said come back in 1 hour. (*10 mile round trip)

Got home and discovered totally different prescription was completely missing from several I picked up. Called CVS - whoops - we just missed it on the shelf.

Went back in 1 hour and was told my medication "as prescribed" was out of stock. I have been getting the same meds for 2 years - wouldn't you think the pharmacist would carry at least a 1…

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Eulogio Jesus Trujillo

Mar 29, 2018
0

I receive my prescriptions at your CVS Pharmacy located in the Crossings, Miami Florida. W. 129th avenue. Twice I've had a bad experience upon picking up medicine from this Facility due to my very uncomfortable encounters with Alexandra Gomez. She is inattentive, unprofessional and discourteous.

To be specific, I walked in this morning greeted her with a smile and good morning and her response was here is your medicine sign below. I guess in the scheme of things it really doesn't matter much because I have chosen to go there a anymore.

I will tell my Doctor to prescribe my medicine to Walgreen's or any other place but there. Can you change this problem ? I doubted it. You would have to change the upbringing that was done by their Parents. As an unsatisfied customer all I can do is leave…

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A Departing Customer

Mar 17, 2018
0

I am a Current CVS consumer which regularly uses the Taunton MA Washington St store. Over the past 3 years the pharmacy as an entirety has lost its ability to properly serve its customers. Orders placed online are NEVER as promised. Usually the next day.

Drop off scripts promised within a 2 hour minimum take up to 4-6 hours. Personal attitudes of most of the staff are coarse and sometimes argumentative. (Ana) The pharmacist is knowledgable but lacks the managerial skill to effectively motivate and run her staff.

Other CVS stores have much better service. I would think All stores would be consistent in their service. On one positive note, Nick who is a pharmacy assistant there is the Most thorough employee I have ever had the pleasure of meeting.

100 percent dedicated to his position and…

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Judy Grise'

Mar 16, 2018
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I purchased McCafe coffee on March 11th, 2018. It tasted bad when I made it so I checked expiration date and it was over a year old, Jan 2017. Store # 3616 FT MYERS FL. This is the second time I have purchased OUTDATED products at this store. Thanks for your attention. Judith Grise

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tom g

Mar 15, 2018
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I stopped into CVS str#299 this evening. I stopped to purchase a bottle of tums for my wife. I used your store instead of the SHAWS 300 ft down the road because U are quicker to just pop in and out.

The last time I was there I ran into the same issue. I could not remember what phone number my wife used for her CVS card and was refused a store card to make an extra purchase. The last time this happed I told myself I wouldn't use CVS again.

Until tonight I have driven by CVS to SHAWS to make small purchases and have almost always bought more than what I had originally gone in for. 00 worth of product on sale and ran into the same thing. I left the antacids and walked out.

Do U not want customers coming into your stores? DO u not want impulse purchases while these customers are in your…

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Marilyn Calamanco

Mar 9, 2018
0

I shop at the CVS located at 714 Summit Avenue in Union City, NJ on a weekly basis. I also print out any "instant coupons" from the machine when I first arrive. 00 offer 3 boxes of Kleenex tissues. I purchased 3 boxes, but the automatic machine just indicated "pending verification".

After I checked out I went to the desk and advised a store employee that my coupon did not go through. She was a "simple" person who kept calling someone on the phone in the back (who I assume was a manager) who advised that I could not use your store coupon because if had used a manufacturer's coupon.

I have done this on many many occasions. The Manager would not come out and I was unable to get a discount from my purchase. This is not fair. I've got to all…

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Dianne Kuchay

Mar 8, 2018
0

I am having a problem with the store manager named Sean Legge. Mr. Legge is foreign born and appears to have changed his name. He his Middle eastern and a Muslim. I purchased some food and the clerk did not use the machine to swipe the product but punched it in instead.

He did this at least three times that I came to the store. When I left the store each time, the censors at the door went off and I was searched. They found out that the clerk did not swipe the food but punched in the price. Mr. Legge knew what happened. And I was cleared.

But, recently, one of his friends, another Muslim, told him to ban me from the store. I came to the store the other day and Mr. Legge told me that I cannot shop at this store because the sensors were going off.

I explained to him that I was cleared over…

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David Bousquet

Mar 7, 2018
0

Flat out lied to me about my insurance companies computer being down so couldn't fill script. Come to find out that my insurance company computer system is up and running and has no problems and they didn't even have a request for my medication so the CVS Pharmacy lied straight to my face and said it was my insurance company's fault. Bad business

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jason king

Mar 1, 2018
0

Need someone to call me 304-672-0211 name jason king hope to get what just took place taken care of so dont have to file with bard of pharmacy without meds my baby needs its her life on the line after surgery she had jan 3rd she just turned 7 jan 20th and on 8 dif meds and one is insulin

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Debbie Schwarz

Feb 23, 2018
0

I needed to refill my dogs seizure medication, took bottle in 3 days early. It was also a transfer from a pharmacy . It was a controlled substance so I understand not being able to refill early. Went in on the day I was told to return the technician told me she did not have the medication.

She would transfer back to original store. I drove there only to be told it was a controlled substance and the prescription could not be transferred back. Drove back to first store was told by pharmacist to go back to other store for medications.

He had none to loan me until order came in!

Finally received 3-4 pills after 3 hours of going back and forth! Terrible customer service The tech should not be working if she does not know what she is saying is true! Will move my service from CVS

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Michael Lower

Feb 9, 2018
0

TO THE ATTENTION OF VEENA CHANNAMSETTY:

The order for the Novolog FlexPens came through. Thank you very much for your assistance. The order for the syringes has not come through as of yet. I would appreciate it if you would follow up on this.

The problem of orders going through is a continuing one. I am a disabled senior citizen. I do not need to deal with the potential health risks and inconveniences created by your communications system.

If this failure to get an order to my pharmacy occurs again, I will proceed with the actions stated in my prior communication. I will contact the Connecticut Attorneys General office and I will consult my personal attorney. I suggest CHC technical people meet with the CVS technical people to work this out.

Thank you again,

Michael Lower

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Deborah Howard

Feb 6, 2018
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Went to pick up a prescription at 5:15pm today. A tall skinny young man with bangs waited on me in the drive in... He looked like he was on drugs and could hardly hold his eyes open. to t Tell her what I had observed.

BUT that he had the FLU! She said they were short handed! So a sick employee handled my drugs and receipt... I have an immune deficiency and you call yourselves health care professional? Thanks for endangering my life.

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susie brailey

Jan 31, 2018
0

we have had many problems since john floyd left. we have using cvs for 30 years, the lost a prescription that was a narcotic days went by they told my wife she did in hand it in. I call them and said we need to make a police report and told them i will give you one day to get this right.

Then they found the so called lost Prescription . Then a few months later my wife was in line to pick up a Prescription she said the person look out and saw the there was three cars . she was in line before closing .

when my wife with out and word being spoken the lady close the window on my wife. This is when i call and talk to cvs headquarters they said that it was wrong for them to do this. Now this last thing was out of this world and before i get to it you must realize that i when to 3 other drug…

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Randy Berry

Jan 20, 2018
0

Today Jan 20, 2018 I went in to pick up prescription and the pharmacy was closed (10:30 AM) and employee did not know when it would open. I Need and antibiotic for an infection. The store is CVS country club drive in Madera, Ca - Very poor service- Overall your stores SUCK 559 674-0856.

Also I went last night to pick up the same order and the said they were unable to find the order-COME ON

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Lisa

Jan 8, 2018
0

I bought a cvs air humidifier last month didn’t know had call customer service to order replacement aroma pads I’ve tried for month won’t answer won’t call back won’t reply to tx either last week only called back once 3 days later and I was at work why can’t I just be able to order online or at the store I bought it at frustratied wish never bought it number is 163.801 my phone is6062160584

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Liza Schrader

Jan 8, 2018
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On Jan. 7, 2018 I shopped at my local CVS (Longs Drugs, 91-919 Ft. Weaver Rd Ewa Beach HI 96706) and I was in line for check out at register 3. ERIC the cashier (0843108) immediately told me that he would help the next customer at register 4 even though I am in line. Eric said that his register was closed but I pointed out that his register light was on and I was in line. He proceeded to argue with me saying that he will help the other person in line and not me. ERIC the cashier was very rude and disrespectful to me. ERIC spoke to me in a condescending manner and did not want to help me at all. After my repeated reminders to ERIC that I was first in line - he finally (and with sour demeanor) assisted me to check out my items.

I am VERY disappointed by CVS customer service. I, as a loyal…

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Bernadine Wedgie

Dec 8, 2017
0

I recently went to refill a prescription and was told that there were no prescriptions left and they would call the doctor. After a week, I went to pick it up and was told the doctor never called them back.

I called the doctor and was told that they never called and that there was 2 more refills left on that prescription. They called the pharmacist who said that he had mistaken a 3 for a 5. Really. When I went back for the prescription which was blood pressure pills, he acknowledged the mistake but never apologized and insisted that he had called.

I never had this problem with another pharmacy but will probably need to find another. My insurance recommends CVS, which is why we changed from Wiess. Now I am sorry that I did. Very arrogant.

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Francis Coppola

Nov 29, 2017
0

00 but was reduced 20% off with my monthly coupon mail to me until I went to the register and asked for the nicotine gum various prices. So immediately started off wrong with the cashier named Joni who’s been there long term over 15 years I assume I found her in the past many times had complaints about her about her big mouth and

blunt arrogant attitude as I approach her this morning CVS corporate office was notified by my cooperate partner. Our corporate office had numerous amount of complaints not to talk about the owner was sending any of Cvs customers to our place of business at Coppola’s Pizza she shouted out very, very loud voice manager disregarded or correction was given to the moron Joani!

,abruptly in front of the manager joani shouts out in a loud voice as I’m credit card…

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Arlene Monday

Nov 4, 2017
0

Doctor sent over a script for my illness. Was informed that the instructions were unclear. I called the doctor and was given the instructions. The doctor decided to keep me on the meds longer and called in a script. Was told by pharmacy that it could not be renewed till Saturday.

Purchased enough meds out of pocket and called my doctor regarding this matter. The doctor called me back and said it was all straightened out. Ran to pharmacy after work and was told again that I could not pick up the meds early.

Informed them that my doctor straightened it out. The pharmacist agreed that I could get the meds but refused to fill it as she only had 4 minutes left of her time. This is store 4984 at 863 Baltimore Pike, Glen Mills, PA 19342.

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Mary Martinez

Nov 3, 2017
0

I have been shopping at the CVS on N Orange Blossom Trail for years and never had a problem with the coupons that print from their machine until 11/02/2017. 00 off ANY box. Well it wouldn't take the coupon, the cashier called out the manager and he looked at the coupon and said oh this is for the 48 count.

I thought I had over looked something, so I said oh ok. The manager walked away and I said to the cashier let me see that coupon. I told him please call your manager back here, so he did. I said were do you see 48 count only?

He replied by saying " oh I know this coupon and it is for only 48 count". I said what part of Any are you not getting. He said I know this coupon. I said I will contact corporate because it doesn't say 48 count.

He started to push buttons on the register and…

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Debra Paonita

Nov 1, 2017
0

I WORK IN A DOCTORS OFFICE AND CVS ON 1361 HYLAN BLVD IS THE WORST PHARMACY I HAVE EVER DEALT WITH SENT PRESCRIPTIONS IN FOR A PATIENT 4 MONTHS AGO AND JUST FOUND OUT THEY ARE NOT COVERED SO I CALLED THE INSURANCE COMPANY AND FOUND WHAT WAS COVERED. I DEAL WITH ALOT OF PHARMACIES AND NEVER HAD THIS HAPPEN TO ME USUALLY THEY WILL CALL AND SAY OH THIS IS NOT COVERED BUT THIS IS.

MAKES EVERY BODIES LIFE A LITTLE EASIER. THATS STATEN ISLAND NEW YORK

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Gerald James

Oct 28, 2017
0

Your employee stared shouting at me and was very rude and I would like someone to call me so I can’t tell my whole complaint her name is Patrice at the cvs on 190 and dog pound rd in Covington.My # is 986-249-4957

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Rose Frankovich

Oct 25, 2017
0

807-2288 Today I presented a prescription to Taylor Brown for a Shingles Vaccine. He was very condescending in his remarks and I believe he lied to me about a contact he made with my insurance company. He stated first that my insurance did not cover the vaccine and I presented him with a Case # from my insurance company that assured that the vaccine is 100% covered.

While I waited he made a call that resulted in him telling me that the lines were very busy and he would have to continue to submit the request to Aetna until it went through. I requested my prescription back, went home and telephoned Aetna.

The Aetna representative said that the reason the request was not approved was not because of busy lines but that the request needed to be made to my medical benefits and not the pharmacy…

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Donna Johnson

Oct 15, 2017
0

The wait time for 1 prescription to get filled was 1 hour. Any known customers were treated very well and in express time. The people were very rude and inconsiderate. This big company came in and bought out the small town pharmacy which had the best service.

CVS does not have good customer service. This store is in Barron Wi.

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Pamela Mercer

Oct 13, 2017
0

The service is horrible. The female who answer the phone "jasmine" was extremely snotty. After two visits and 4 phone calls I was unable to get medication that was due to be refilled. There was no customer service and very little professionalism.

I was on hold for 12 minutes. 5 minutes. Insurance is far to expensive for service this horrible.

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Claude Jackson

Oct 12, 2017
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To whom it may concern, This afternoon 10/12/17 at about 4:00pm I went to cvs store number7509 in Front Royal Va. At the time of pickup for my prescription I was attended by Jin Y Kim. What I experienced with her was unethical,embarrassing and potentially dangerous.

I was called by Jin Kim to the back door of the pharmacy very close to the waiting area. In a very load voice with many customers and staff very close by asked questions that should have been asked in private.

Privacy in these matters should be held with more importance than she displayed. I was embarrassed!

Lastly letting a large number of people know that I am walking out the door with medications that have high "street value" put me in danger. It seemed that Jin Kim felt the need to expose and embarrass me to as many…

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Kelli Benton

Sep 19, 2017
0

I visited the CVS at State Highway 365 in Nederlaand, Texas. I pulled in and heard the welcome to CVS, we will be with you shortly. I waited about 3 minutes and then pushed the call button. I saw the pharmacist and he clearly saw me but did not acknowledge ,me at all.

About 3 more minutes went by (this is around 715am on 9/19/17). The pharmacist still did not acknowledge me. I then picked up my cell phone and called the pharmacy. It took @ 4 and 1/2 minutes before he picked up the phone.

I told him that I had been sitting in the drive thru about 10 minutes and I needed to pick up 3 prescriptions. He called me a liar that it had not been 10 minutes and he had seen me when I drove up. Mr.

Arnold was estremely rude when he did come to the window. He only gave me 1 of my prescriptopms ( did…

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Nikki Harris

Sep 17, 2017
0

I visited the CVS at 19715 Tomball Pkwy Houston, TX 77070 AT 7:16PM. I went in to ask for a roll of quarters and cashier Amber assisted me. Amber informed me that she had to ask her manager if she was able to give me a roll of quarters, the manager stated that she wasn't able to give a roll of quarters however, if I was to buy something she is able to give me some quarters. I hears this from the manager.

Upon Amber's return to me with an answer from Grayce who was managing, Amber stated," I am not able to just give you quarters from my register!" in a very rude tone and jester as she leaned forward to tell me this. I then asked if I was able to get some quarters. Amber said in a very rude tone and louder, "I cant just give you money!" I explained to her that she did not have to be rude…

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Mindi Dunham

Sep 9, 2017
0

I stopped into CVS/Pharmacy on S. 75th ave. Store # 7530.. Phoenix, Arizona. I stopped to ask one of your employees if they had a western Union and the male employee just looked at me and walked away.. that's very poor service....

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Wanda Kachur

Sep 6, 2017
0

Very bad experience. I needed hip surgery months ago. I can't afford it. My friend had taken me out for my birthday. We had a couple glasses of wine. I am not a habitual drinker. When we got to CVS, not only would they not fill our prescriptions, they said they would never fill our prescriptions ever.

We tried Target, but apparently they shared info with the CVS at Target. What ever happened to HIPPA laws?? I am done with CVS. I don't like the new pharmacist. She moves like a slug and passes judgement according to her whim.

Don't go to this store, please.

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Sandeep Bhanji

Aug 31, 2017
0

For several years I have been shopping at the CVS store in Anaheim on La Palma St. Always got a good service there. Recently an African American lady has started working there who is very arrogant. She is also the only person who checks IDs for purchasing alcohol.

She claims that since she is new she has to check IDs. This cannot be true. Normally policies are same for all people. Can you please explain what is happening in that store?

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Barbara Scheidt

Aug 29, 2017
0

Yesterday we arrived from PA for a visit with my daughter in Grandview, MO. We realized my husband was out of his prescription inhaler. We went to CVS 8601 Grandview and asked if they could refill his prescription. They needed a new prescription from the doctor.

We asked them if they would call the PA doctor to get authorization. We were told he had to see a local doctor and get a new prescription locally. I had many CVS pharmacies around the country go above and beyond to make sure our health concerns were handled.

We drove 3 miles to another CVS they called the doctor and filled the prescription, possibly saving my husband from a severe respiratory issue. Store 8601-LAZY!

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Norman Maryles

Nov 29, 2016
0

She told me to try the self checkout. I went back to the regular line. A young lady accused me of cutting in the line. I asked the counter person to please tell her that I was there before and was not cutting in, and that the counter person had sent me to the self checkout line.

I am 69 years old and she was about 19-20. They opened up…

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Sheryl Denton

Nov 24, 2016
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Last week's flyer advertised Pepsi products 3/$8 with card ( which I have). Wednesday I went to the CVS on 10255 SW 86th Circle, Ocala, Fl. store 873-6185 to purchase the Pepsi's and Scrubbing Bubbles. That store had only a few regular Pepsi's also regular Dr Pepper and Mtn Dew. I only buy Diet soda because that is what everyone wants. I did purchase the larger Scrubbing Bubbles (20z).

I went to the check out and since I was the only person in the store I was waited on promptly. First I asked for a raincheck because their was NO diet soda. The girl behind the counter didn't know how to give a raincheck because she was new. She asked the two other women behind the counter about the raincheck. Another female came to let me know that I couldn't get a raincheck because they had another truck…

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Debbie

Oct 31, 2016
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On Oct 24 my friend and I went to Alamo Heights CVS in San Antonio Texas. My friend bought 5 little bags of candy on sale, you had to buy 5 and you had to use your CVS card. She couldn't find her card gave the cashier her phone number that didn't work either, She never had a problem with it before. I gave the cashier my phone to use my card and it worked. He asked me if I wanted the receipt or have them e-mail the receipt. I was going to tell him I wanted a printed receipt but he already had it sent by e-mail. Which I never got. Here it is a week later and I've never received it. His attitude was like he was doing us a favor

I then called corporate, I had to give all my information, WHY!!!!! After I explained to the rep she told me she could e-mail a receipt. She said I had to provide the…

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Heidi Sardina

Oct 29, 2016
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There was no customer service. I do understand that the manager was very busy the day before Halloween but I needed help in downloading a picture from my I phone. I am an old lady and at times need a little guidance the first time.

Robyn appeared that I was a bother to her and keep running away. She did not have the patience to help me. I do understand that she could not sit around while the app was loading but she appeared very belligerent when asked for additional help.

You need to fire her. It must be noted that she refused to give me the information to contact you. Maybe train all your cashiers to understand how to work the photo section. Robyn has no customer service skills and I think that it is terrible that she is in the position as manager.

Please have her sweep floors. One…

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Norberto Aqueron

Oct 24, 2016
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My complaint is that my Doctor prescribed to me Ammonium net WT 225, for itching in the back and legs, after following the instructions the medicine had done nothing and is been a couple of weeks. I visited the CVS to recover the money invested and after discussing the problem with Ms.

Liza Santos (787-706-3600), she stated to me that the way is done is to go back to the Dr. for another prescription but it is going to be a different charge and that I lost the money. 00. To report that to the distributor, they don't loose any money, why do I have to carry the burden of loosing my money.

As per my record with CVS she also…

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