Dell

One of the worst experiences that I have ever experienced in my life! I bought the Alienware Auroras r12 for my Nephew for his birthday (October 9th). Immediately, it was clear the PC was a lemon.

First the PC would not boot. When I turned the power all I got was a black screen. After 3 hours talking to a Dell technician, he told me that the monitor was incompatible, and instructed me to buy a new monitor.

I didn't do that because I had tried three monitors.

Second call for help at Dell ended with the person informing me that the video card was defective. So they then sent a technician (a week later) and it turned out that the video card was fine.

However, the video card was not inserted properly, therefore getting no response from the monitor. The technician reset the video card. Then he…

I have an Inspiron 15 model 3511 that was sent to repair under service ID 168523504. The battery and motherboard were replace and since then battery life is 2 hours or less. I also had to do a Windows 11 reset in order to clear several errors that kept cropping up.

I just want to inform Dell about the issues and let them know that their work wasn't satisfactory. We have learned to adjust to the minimal battery time. I do not intend to spend more money on future repais and am unsure if I ever get another Dell. laptop

Pathetic experience. 1. I purchased Dell laptop worth 70k, and in very few weeks the screen broke resulting in non functioning of the laptop. 2. Raised multiple complaints from IVR to call, whatsapp what not, finally emailed their CEO and all Stakeholders as well, which is of absolutely no use. 3. This shows even their top doesn't care about the service!

Honestly - my sincere advise would be even if its expensive go for Mac book or so. Or at least do not ever buy from DELL !!

Thanks

Dear All,

I had been ordering from dell before

now I need to do a large purchase and i already have received a quote

before i proceed with the purchase my client had requested a certificate of compliance UL 60950-1

this is very critical for my business please help sending me this certificate or direct me to someone who can help .

Thank you

I need the certificate for each of the following

the 4th generation 65 wts Type C AC Adaptor

and the 65wts round tip AC Adaptor

The 45wts Round ti[ AC ADaptor

My user name is Maielmongy@outlook.com I donno how to log in and make this complaint

thanks again for your help

Invoice issued has partially incorrect address and not my main cell number. Also no demo given explaining features and settings.

Bought an inspiron 15. Stopped working after a month. Customer service is terrible

New PC takes 5-7 min from off to usable. Super slow with any task. Immediately called Dell and they wanted $ to sign up for service. Wouldn’t honor warranty without signing up for services. Took PC to local repair shop and $284 later with new hard drive, works fine now.

They were shocked how this PC made it through QC and was released to be shipped.

Very poor quality of hinge in dell inspiron laptop In two years second time my laptop hinge has got problem in opening and closing laptop due to which my screen has got damaged. Now I have been asked to get the panel changed which would cost around 25000. This is really bad.

No other brand laptops gave this kind of problem.

I bought a Dell laptop believing that its operating system Windows 11 could be downgraded to Windows 10 as other comparable laptops have. Apparently, I could have ordered such a system, but Dell failed to advertise the fact that its latest laptops do not allow this downgradabilty.

This failure to advertise that fact is Dell's error. I have a laptop that has screen issues that are unacceptable. I have attempted to establish dialogue with Dell Tech Support in the UK, suggesting options and remaining helpful.

However, they have cut me off and refuse to engage with me in any meaningful manner. Not only is this rude, it is not proper business practice. I understand that the issue may be down to the licence agreement that Dell has struck with Microsoft.

I understand that we may need to…

Within a year, the keyboard, hard disk, and motherboard were all replaced. Now, the computer can no longer be turned on. My Dell computer nearly ruined my studies, what should I do? I wish that Dell can refund the laptop.

I bought a Dell inspiron 16 touch screen computer brand new from Costco. My touch screen did not work from the moment I took it out of the box. I called dell, they said they would send someone out to fix my screen.

I told them at that time that i wanted a new computer since this brand new one already had issues. They refused to give me a new computer. I should have returned it to costco at that point. My computer worked for 16 weeks during my first semester of school aug-dec 2022.

I put my computer up in the spare room for 3 weeks between semsters in my climate controlled house. I got my computer out in jan to use for the next semester of school. Touch screen would not work. Dell refused to fix my computer again without me sending it off to the for 7-10 days to repair.

This was in early…

I have had nothing but problems out of this laptop! I paid it off in 6 months! This is the worst computer I have ever owned. I am very disappointed in Dell products now. It is pure garbage! I have a 1200 dollar piece of garbage..

I have communicated with mr Simran from the Dell Social Media team yesterday and spending the whole night just to figure out what is wrong with my laptop under Simran guidance.

Laptop self rebooting itself,showing red screen texture, hang at dell logo,. Black screen after restarting,. Few seconds into windows will get bluescreen even after fresh factory image restored. To me this is obviously a hardware failure,. Still Mr Simran ask me to perform some task which has to be inside windows operating environment which I can't even log in successfully. To me he is instructing by the book without evaluating the actual problem and he is not competent to be in helpdesk in my opinion.

your refund policy is very bad

I purchased a computer for personal use which is only occasional for me. I am on a limited income and this was a real treat for me. What a disappoint. It is nothing but a piece of junk! It takes at least 7 tries over about 20 minutes before it finally opens which is my major complaint.

I have taken it to several places to be checked at they are unable to do anything. Here I thought Dell was the best.

I sent my son’s laptop in for service one month ago and we paid extra for speedy service as he is in college. I was told his laptop was sent to an address in Atlanta, Georgia. We live in Pennsylvania.

I can’t seem to get answers from anyone yet. I am getting the run around. Still no laptop.

I purchased 2 Se2722h monitors from Dell in July 2022. I did not immediately open them due to not needing them. When I opened them, one of the monitors had lines going across it to no fault of mine. I've been transferred between customer support and tech support for 5+ hours and their only focus is well the monitor is 200 days old and pictures of showing box was still unopened still no help.

They want me to spend an additional 160 dollars on a replacement vs sending a replacement. Where is the customer service that will help?

STARS... YES A -5 ON THE SCALE O +1-10... WORST I CAN EVER REMEMBER.... I am furious with the service and help we have received from Dell, I bought a all in one desktop 2700 for my wife for Christmas and there has not been a day where this computer has worked properly...

I paid for this on American Express and bought the warranty.... Now all the wife does is spend time n your support about how poorly this computer is working, when it works at all, getting black screens, system locked up and unable to use it.

I have one that works perfectly but this one she has is a real piece of JUNK or LEMON as it were... We have trouble tickets open for many calls, they are as follows... Dell Support: Case Number 160702283 from Subhadeep now supposedly we might get a tech to do a site visit support...…

I purchased a laptop computer in May. The computer has been broken more than it has worked. This computer has had 3 motherboards installed. The solution presented by the visiting tech was to once again change the motherboard- which clearly was not the root of the problem.

Now, we wait and I am out of my computer while we wait on first even more parts, then approval to be granted for something that should have been a non issue - replacement. Basically I am still getting the run around from Dell stating there need to be approval - which should have been today. So frustrating and angering.

What a terrible product - followed up with terrible service and no standing behind their product. I will never purchase another Dell and I recommend the same to everyone.

If I could rate them lower I would.. I call literally 10 to 35 times every time I have to make a payment.. just to get a hold of a live person because I have a debit card wich they don't accept online..

they neglected to mention that when I agreed to make payments also they charge me 15 dollars every time I use it too. pardon my language but I really HATE dell

I purchased a dell desktop model D28M003 (over 1000Dollars) about two years ago. I’ve had problems with it numerous times. Within the one year warranty period, I contacted the Dell technical department a few times.

However, just recently the computer had no power. I took the computer in to a reliable computer repair shop. I was informed that the power supply needed replaced. The repair shop ordered the Dell only special power supply (150 dollars).

Upon receipt and being installed, it was discovered that the motherboard is bad too. The total cost to repair would be around 700 dollars. This desktop is about two years old. Because the warranty is only one year, I’m out over 1000 dollars and will need to purchase another desktop. Definitely, not a Dell.

I ordered a computer system. And sales pushed me to buy alot of things I didn't need.

Also sold me a monitor with no cord to fit tower. Had to purchase a hdmi cord separately. And still didn't fit. So the next day had to purchase a adapter. Not good business. Couldn't complain because nobody speaks english.

2 days ago Dell forced me to do an update. It has been 2 days and I still cannot get my computer to work.

As a result of my computer being down, I missed a proposal to a client. My boss just informed me that I am no longer employed because of this.

The message is clear. Dell updating their computers is significantly more important than my job, or me having the ability to feed my family.

My never-ending nightmare with Dell I recently purchased a new work laptop from Dell. I received the new XPS 13 laptop from Dell on 02/13, on 03/15 I started having trouble with the laptop. I contacted customer support on 03/18 regarding the issues.

After an hour the Dell rep determined the motherboard on the laptop was fried. A service order was entered to have a tech come out to replace the motherboard. The rep assured me this would only take a few days.

03/19 I receive a system email stating the motherboard replacement has been delayed until the end of May. I again contacted support stating this was not going to work since I needed the laptop for work. After talking to several reps I finally spoke with a rep that says they will just replace the laptop.

I agree even though I have to…

Wow, I am just blown away by seeing so many complaints.

Additionally, I command you guys to respect in providing so many option for vegetarian and Hindu meal.

However, have some decency and add more Muslim meals options as well. Hope I said enough for you guys to realize.

Also I saw so many complaints but non responded.

cant even give a review on product just the customer service aka quality. for I have not received my purchase. this is my first time ordering from dell. it has been a horrible experience.

first my order was delayed three times. witch I called an they told me it was on back order. when I asked to put in a complaint I was told have to wait till product arrives to do something about the lousy service.

then with out being notified my order was canceled. I had to call when it did not show up on the third delay they said it would arrive. when talked to customer service they sent me on a run around of calls.

witch I had to make another purchase for the same item. even though I have not received my money back from the first one. when I asked to put in a complaint was told one was put in for…

Sun may 26, 2019 My brand new Dell Inspiron 15 3521 15.6 in touchscreeen Windows 8 intel corei3 laptop Corei3 suddenly tured off for the 2nd time now for no reason at all and when i tryed to press the power button the front power light turned on and blinked for a second then off. My new laptop just suddenly stopped working for no reason.

Dear mrs Florence ive been very sick as I have fourth stage chrons though I do intend on seeing this inter issue though I was unable to answer your call the other day because of being in the emergency room several hours that day it's very difficult for me to have to go through all of these issues and stay well at the same time. I believe that God will help me see this unfortunate situation through even if it is the very last thing I do in my lifetime. I have been cheated lie to deceived not to mention while enduring my not so very healthy body, implant surgeries, losing my appendix and now going to the hospital lately on a regular basis mostly the emergency room

Now sence I have already allowed your onsite technician/sent my second machine to your depot and receive a return yet again it's…

I bought a laptop in November as a Christmas gift for my son. The laptop had performance issues from the very beginning. By April, the laptop wasn't charging. I contacted Dell and they had me ship the laptop to them.

After receiving the laptop, I was contacted by them. They claimed that the wi-fi wire was damaged and there was damage on the back of the LCD screen. Further, they claim it was because of user fault and wasn't covered by the warranty.

I have no idea what they are talking about and the laptop was connecting wi-fi fine and there were no visual evidence of damage to the screen. I let them know but they didn't care and sent the laptop back.

I told them forget about the other issues and just the fix the issue that the laptop wasn't charging. They ignored everything and just sent…

I PURCHASED TOP OF THE LINE XPS 13 INCH IN JAN OF 2018. I PURCHASED CONCIERGE TECH SUPPORT 24/7 AND ALL THE INSURANCE. I HAVE HAD MANY PROBLEMS NOW MY WORD PACKAGE HAS BEEN TAKEN OFF AND DELL CLAIMS THAT IT WAS NOT THE PERMANENT VERSION WHEN IT WAS. I HAVE SPENT FOUR HOURS ON THIS ALONE.

I DEMAND ASSISTANCE AND THAT MY WORD PRODUCT BE REPLACED AND THAT I BE GIVEN THE SERVICE I PAID FOR OR RETURN MY MONEY FOR THE COMPUTER AND THATS IT.

PATHETIC TECH SUPPORT. ESPECIALLY PREMIUM TECH SUPPORT MANAGER ANKIT ID NUMBER 1196326

NEED ASSISTANCE NOW 8652471316

Purchased new touch screen desktop computer. Discovered that the left control button on keyboard stuck. Dell service assured me that a new keyboard would be delivered in one to two business days. after no receipt, called and was told that the order needed to be approved and "not to worry," A few days later the robot informed me of a delivery date.

Waited an extra day and finally called for status. Oh, this is an American keyboard and there are none available at this time. Wait time is approximately two weeks. I cannot believe that Dell does not have a replacement keyboard in the entire United States or in India.

Dell has reached a high level of incompetence.

I have Dell Inspiron 7000 series laptop under warranty. All off sudden the battery got no charging and laptop does not power up with out adapter. I have called and send laptop to repair and it came back with same problem.

I resend it and later i was told that there is no parts, so I got replacement. And that had same issue and resend for repair , after a week I got it back with out repair. I DO NOT GET A LOYAL SERVICE OR A SUPERIOR EXPERIENCE OR A GREAT VALUE FROM DELL FOR THE SERVICE.

Out of 12 months warranty period, my laptop was with dell for 2 months and still not fixed. When calling it is different people dealing with case and seems no one own my case. What a poor service. My phone is(678) 925-9866

I have received a Dell Inspiron 7580 laptop as a gift for Christmas. The laptop was ordered in November 2018 and I first started it on Christmas eve. Since the day I started the laptop, I am facing blue screen of deaths. Eight or more instances so far. I have reported Dell on December 28th for the first instance. They are helping, load this, try this, try that...….but my frustration is, they are constantly breaking their promises to follow up or call, as they mention in their email or phone. I have three occasions where Dell promised to call, but never did......each time it was some kind of technical issue! I mean three times??? Come on Dell!

I am now really frustrated, why I am even wish for a Dell Laptop and also purchased a 3 years long support contract. If I get my money back, which I…

I have always been a Dell supporter and purchased products from you. After my latest purchase and dealing with your technical service and customer service people in India and the Philippines, this will be my last Dell purchase. In April of 2018, 291 plus day ago, I purchase a Inspiron 3668 for my home office.

In addition to the computer purchase, I also purchased 2 years of your Premium Service. I needed to replace my 10 year old Dell desktop computer. It was time. I am a consultant and travel almost 100% of the time and last year was extremely busy and I did not have time to set up the computer in my home office.

It is a slow time right now and I decided to un-box the computer this past Saturday and set it up. I pulled it out of the box and when I started it up. It would not boot up. I…

Liars. They tell you one thing and do another purposely lying. Watch out when you check out their system alters the pricing. 00 to my card. They say I will be refunded in 14 days and its been over 30. Liars.

This is definitely the last chance they get to screw me. They certainly do NOT value my business.

I have spent hours trying to talk to someone about a recent purchase that I am dissatisfied with and would like to speak to someone about an exchange/upgrade. 01 Order #427375687 The people in the Philippines and India are clueless.

I am so frustrated that I am planning to drive to Round Rock tomorrow in order to talk with someone about my situation. Charles Nunes 830-203-0477

net)To:Sandeep_Gupta Details I spoke to Victor Prem Sagar yesterday. We discussed a Dell email for a special 24 hour special sale. I had previously been given a quote for an Inspiron 17 7786 with 4 years of Premium support at a price of $1201 + tax.

That price was too high for me, and I did not make the purchase. I was hoping for a better price. 95. I asked him to email the details of the item and quote. He said he would email the details of the items, but he could not email the quote he offered, but he would honor the price when I placed the order.

I have called his number and emailed back to him that I would like to proceed today, but I have gotten no…

I bought a laptop on DELL website on 07 November 2018. My order was cancelled by Dell on the next they, they said the address informed in the order was different of my bank address which is not true. Anyway, today is 12 December 2018 and haven't received my money back, they always say that I am going to receive the money in 5-7 business days or that they are working on the case.

That's unacceptable, I am very disappointed with this company.

I have just spent and hour and one half attempting to locate the department to update the credit card information to renew a Microsoft 365 office subscription. I do not understand why there is a number to call to handle these transaction

please contact me at 703-912-1261 so i can take care of this

David

Please refer me to a sales associate, NOT Annie Reck, because she is too shobbish. She doesn't answer my questions after asking twice, and gives me the feeling, she doesn't give a damn if I purchase from Dell.

Labor Day Shopping: The Right and the Wrong of It. The weekend is just about here, a time when people get to celebrate the hard work they do every year. Starting August 31st many of us will be on line evaluating the choices and prices of the companies that will vying for our consumer dollar.

Or, put another way, your hard-earned money. Among the deals you can anticipate concern electronics of most every kind, including computers. This is a good time to remind you to be wary of Dell. Hundreds, I know, have read the posts I put up on this company’s abominable treatment of consumers, particularly where the computer warranties are concerned.

What I personally experienced in Dell was a company that doesn’t care aa whit about their customers. Not at all, no matter who you talk to or what level…

AS A DISABLED CITIZEN, I WAS ESPECIALLY IN NEED OF CUSTOMER TECH SUPPORT SO I COULD ACCESS THE EMERGENCY HELP I NEEDED. INSTEAD, I HAVE A LIST OF TECH SUPPORT AGENTS WHO DID NOTHING EXCEPT PUT ME ON HOLD REPEATEDLY; SOME NEVER RETURNED; OTHERS SOUNDED LIKE SCAM ARTISTS.

NOTHING WAS RESOLVED---NOT EVEN MY ATTEMPT TO EXTEND AND UPGRADE MY WARRANTY. AS WELL, AMERICANS ARE GETTING QUITE ANGRY ABOUT THE ADDED CHALLENGE OF COMMUNICATING WITH LANGUAGE BARRIERS OFTEN HARD TO DECIPHER. THIS WENT ON FOR 3 DAYS.

DELL SOMETIMES WE DON’T ALWAYS GET WHAT WE PAY FOR Don't believe everything a review says or what's motivating the author to write. These days paid advertisement can look quite real when it is in fact one the few actual examples we have of fake news.

Never has there been a clearer case of buyer beware. See for yourself on the consumer complaint sites: Pissed Off Consumer, Ripoff Report, Hissing Kitty - any of them. At best, Dell’s corporate ethos is an illusion. In reality, their machines in my experience have been consistently inferior to the competition.

Their customer service is the worst I've encountered, surpassed only by their incompetent technicians who took a working computer of mine and sent back it backstone cold dead. No regret, no shame, no reimbursement, no acceptance of…

Dell warranties mean nothing/Fortune 500 company shames them by doing the right thing

Read my other critiques and you’ll get a full sense of what I mean. This is a company who took a product that was under warranty and refused to fix it. What they did is make up some absurd reason like there’s a spill on the keyboard. There’s not, I would know. They said that had proof: pictures and engineers testimony. They never produced any of these. Instead what they did is take a computer that had some measure of function when it when in and then sent it back stone cold dead. This they haven’t taken responsibility. I was talking with someone who is the President of a company that very is high up on the Forbes list (top 14%.). He became so disgusted by Dell that he gave me the money for the computer.…

Service Tag: DZYWQJ2 Express Service Code: 30473120846

Recently I purchased the above machine. Today I contacted your Technical Support and the first call was hung up because I couldn't understand your agent. I called back because I needed to know how to perform a hard reset to correct the issue of a blinking red light when booting near my camera and my boot process freezing. The second agent I spoke with knew English better. I explained the problem so the first thing she requested was that I remove anything attached to the machine. Unplug the A/C adapter and remove the battery. We found another issue.. my machine does not have a removable battery neither of us knew. Now we were able to get to the good part and held the power button for 20 seconds (hard reset?) and everything went well…

We purchased a $2000 Dell computer for our son at Syracuse University and within weeks of the purchase all he has had is problems. Customer service continues to lack follow up and commitment in correcting the situation. He was promised a 48 time frame for a service call and when the time past, he again called and they were unable to explain why it was cancelled internally.

He has been without a computer for a week because it does not hold a charge. My son owned a MacBook for 5 years and never had a day of a problem. Dell has absolutely the worst customer service. I think they need to bring it to the United States where the customer representative understand the issue and get immediate resolution to the situation.

I would never buy a Dell computer again!

I purchased this Dell notebook November 2015. Within weeks, I was paid 2 trips by two separate Dell technicians to replace 2 motherboards! After that the computer seem to work fine until Thanksgiving 2017. Then all hell broke. I have had multiple component failures along with numerous hours of spending time with Dell technicians who took control remotely.

The first time was related to very poor performance, programs crashing, the "blue screen of death", and phrasing of apps and programs. I was no longer able to stream programs. Dell requested I send the computer back via FedEx for the first time because the speakers were extremely scratchy and unintelligible even when playing music.

They returned the computer with "cables replaced" and that was all. The speakers were still scratchy and…

"DELL Repair Depot Ruins Professor's Laptop: Sends It Back Without Repair, Replacement, or Regret"

"DELL continues to demonstrate its commitment to avoiding responsibility to repair under warranty. Worse, philosophically it appears to be grounded in a "not our problem" point of view. Recently, DELL Repair Depot took a problematic but functional new Inspiron laptop and then not only refused to repair it, they sent it back completely nonfunctional. Still, in the interest of full disclosure I should mention that the laptop backlit keyboard will glow but the computer will do nothing else. Now it’s a thousand dollar doorstop. Every relevant manager at their headquarters in Round Rock, TX knows: The President, The Vice President for Customer Care, select members of the Board of Directors, and a…

"DELL Repair Depot Ruins Professor's Laptop: Sends It Back Without Repair, Replacement, or Regret"

DELL continues to demonstrate its commitment to avoiding responsibility to repair under warranty. Worse, philosophically it appears to be grounded in a "not our problem" point of view. Recently, DELL's Repair Depot took a problematic but functional new Inspiron laptop and then not only refused to repair it, they sent it back completely nonfunctional. Still, in the interest of full disclosure, I should mention that the laptop backlit keyboard will glow but the computer will do nothing else. Now it’s a thousand dollar doorstop. Every relevant manager at their headquarters in Round Rock, TX knows: The President, The Vice President for Customer Care, select members of the Board of Directors, and…

Verified Purchase

Dell Inspiron i5378-5743GRY 13.3" FHD 2-in 1 Laptop (7th Generation Intel Core i7, 8GB, 1 TB HDD)

DELL DOES NOT HONOR ITS WARRANTY #NeverDellNever

For Black Friday Dell has sent out a brochure claiming half price on its computers. Don't buy it, I mean this figuratively and literally. If a company is not respectable enough to honor the warranty then you are essentially are buying a computer without one. How much of a reduction in price does that carry when there are so many fine other computers out there? My laptop had a myriad of things go wrong with it, in less than a year. DELL suddenly forgot what a warranty is. They sent mine back with the message and I quote "your laptop has been returned to you unrepaired." I recommend you don't buy from this company at all - not…