Dell

DELL DOES NOT HONOR ITS WARRANTY #NeverDellNever

For Black Friday Dell has sent out a brochure claiming half price on its computers. Don't buy it, I mean this figuratively and literally. If a company is not respectable enough to honor the warranty then you are essentially are buying a computer without one. How much of a reduction in price does that carry when there are so many fine other computers out there? My laptop had a myriad of things go wrong with it, in less than a year. DELL suddenly forgot what a warranty is. They sent mine back with the message and I quote "your laptop has been returned to you unrepaired." I recommend you don't buy from this company at all - not even at 70% off. In less than a year you could end up with a very expensive doorstop. My whole experience is…

I bought an insprion laptop for the Dell brand. The device has failed the main board. I sent the KoçSistem e device, which serves as an inspiration model for lap-tops. The first time the device arrived, the HDD was not changed because of the fault of the personnel who took note of the problem.

The motherboard has changed again. Screen changed again when sent back. The USB input is not working. They want to send it back. The device started to fail every time after this process and was sent back 4 times. They do not change the device even though it is under warranty.

Please enforce the necessary sanction I trust the Dell brand.

I bought my Inspirion lap top directly from Dell approx 2 years ago. I had the warranty extended until 8/2018. I have had constant problems with the lap top from the beginnng. One of the main problems was that I could not get the battery to recharge.

I took months and many weekend hours to finally find out what the main problem was. The techs in Asia did not know what they were doing. but they are very rude and will not admit when they dont know something.

I sent the lap top to the DEPOT in Texas 2x to get fixed. Asia was not giving them the right description of the problem. The last time i wrote a "letter" to the depot along with the lap top when I sent it the 2nd time.

Basically what they did was replace the adapter/charger and a part. As time when buy, the same problem keep…

Bought a 5559 inspiron in Dec 2016 and have spent the last 8months trying to get it to work right and stay on. Called tech support many times to only get cut off. ) This laptop has been a never ending source of aggrevation from the first day.

It has crashed (Blue Screen) more times than all my previous computers since 1994 COMBINED!!!! This thing is a piece of junk. Slow to transfer files, lags at every command, takes MULTIBLE clicks to get to work. WILL NOT CONNECT TO WIFI 8 OUT OF 10 TIMES I TRY TO CONNECT.

Im using my spare to type this (a N4030 ) as the new one wont connect to wifi at all now My old desk unit I built in 1996 is more reliable and faster than this brand new 2016 one!!!!!! sys error I've BARELY…

Third call to Dell to get my order. They apparently do not have customer service representatives in the United States. After this attempt to get to the bottom of what exactly is the problem, I informed the rep in India that if I do not receive the order in a week I will be canceling. Not happy with Dell.

Repeated attempts to resolve tech issues with my Dell all in one have resulted in my having to leave my computer on all the time, or it will take me up to a half hour to get it connected again. I spent 6 hours on line with their technical group, without resolution.

Attempts to contact managers has been fruitless. I took it to Best Buy, geek squad three times. They were unable to resolve my start up problems. They claim it is a Dell issue. I spent hours with more hardware and software tech groups.

Based upon my experience, I would never buy Dell products again.

While in the process of sending me my computer it was determined by Dell staff that I committing fraud because I requested an address change to where I am temporarily living on a job assignment. My home and billing address is in Milton, Florida.

This all could have been resolved if just a little effort was put into the issue on the part of Dell. I have been treated rudely, will not answer my emails. Your fraud department tells me this cleared.

However I have spent a great deal of money. I still have no computer or any hope of this issue being resolved? Dell at every level has so mishandled this situation. Dell has taken over four days of my life.

Please bring this to a prompt resolution. When will my computer arrive. Per the attached the mistake and poor handling of this issue is…

After the windows 10 update was downloaded onto my laptop, it started rebooting once or twice an hour. I tried resetting it, I tried restoring it, and it just kept getting worse. Not it is totally unusable. I contacted Dell support and we ran a test and the tell me that it now needs a new mother board, when I turn it on it starts to analyze the system, then

stops in only a few seconds and goes to auto repair, then stops again and goes back to analyze and goes back and forth that it. When we got it to run the test, it get part way through test and quits.

The computer is a Dell Inspiron 3541 service tag FBSL812. I'm very upset about this,as I am disabled and use my computer daily. This update has totally trashed my computer and Dell wants $450 to $500 to replace it.

My wife and myself purchased this Dell laptop on 07/04/16 and have had problems getting it to boot up since the purchase. We promptly contacted Office Max about the problem and was told that it was probably a Windows 10 issue that has yet to be resolved.

Since then the problem has slowly gotten worse and yesterday ( today being 09/04/16 ) it took 7 attempts to finally get it to boot up. I called Dell support about the issue but was told that only for a fee would they be able to help.

I'm not paying a fee to have an issue fixed that has been a problem since the day we bought it. This pc has been babied with limited use and I'm very disappointed with service from both Office Max and Dell to this point.

I just want a pc that works properly.

I bought a Dell Inspiron 24 5000 series on October 2005 (Tel # in your files is 201 348 8916). The Kaspersky Internet Security resulted in being incapable of stopping virus from entering the system. I had to bring my PC twice to the GeekSquad section for the same reason. We learned (from,a friend of mine that also has Kaspersky) that they have a Kaspersky Complete Security.

This I confirmed by chatting to agent Sheila on 8/8/2015 at 01:56 PM. I am requesting to have the Kaspersky you gave me with my purchase to be substituted for the Kaspesky Complete Security, free of charge. Thanks very much, in advance, for your help in this matter. (They should not provide the Internet Security version since does not have the capability to protect us from a virus. In your records must show when I…

I received my Dell Preferred Account balance and results that Dell is charging to me interest rate of original debt from one year ago, and in my balance says. Balance Subject to Interest Rate of $522.39 and they are charging to me of interest of $391.67. Original debt $2000 and I Paid $1500 so I owe $522.39 which mean I already paid $1500 and Dell is charging to me the interest of $2000 and not of $522 that I owe. Something is very wrong and I need that Dell only charge interest for the amount I owe.

A company with the rich history like this shouldn't play games. Common Dell complaints include issues with billing, support problems, and hardware failures. The company was founded by CEO Michael Dell, and remains one of the largest provider of business computers, laptops, and electronics in…

I have an older Dell Venue 11 Pro. The battery swelled causing a crack in the cover plate, OK its old. I called about a replacement cover plate and was told that little piece of plastic was $45 !!!! No way, I declined. Not appreciating being raped I tried to inquire about a new tablet that would be the equivalent or better of what I have. No luck. I then asked if the new Dell backup software would copy programs as well as data. The tablets don't have disk drives so there is no backup software I can reinstall.

This is when I started getting REALLY annoyed. I was told I should buy the new tablet and once I got it to contact tech support to find out what could be backed up! I refused to buy something and then hope it would work. I have plenty of paper weights.

I know outsourcing all the…

On 4/8/2016, I returned a Garmin Vivoactive-Smart Watch (Item # A8262872) to Dell because it was not compatible with my iPhone 4. The order # is 126414431. I have been trying for over a month to get my account credited for the return of this item. I have talked to several customer service reps who have promised to take care of the problem. A case specialist even offered me a $50 discount on my next purchase as an apology for the delay in crediting my account. The service number they gave me was 929531073. Still my account has not been credited for the return.

I even talked to someone in financial services regarding my account. They said they would fix the problem and gave me case ID#4234795. That was over 3 weeks ago. Each time I call for assistance, I am placed on hold for a long time…

My debit card was jacked to make a purchase. I called them on Tuesday (today is Friday) was passed around about 6 times and hung up on was finally told they stopped the package for delivery and I should have my credit in 4 days. Dell got their computer back but I still don't have my money back! Today is 4 days, I called back and again was passed around 6-8 times and hung up on when I asked for a supervisor! Are you kidding me? This is how you treat poor disabled people who have had their money jacked.

That was my house note and now I am late because Dell told me one thing and wasted 4 days in waiting. Now they tell me to contact my bank? They are liars that can't hardly speak English and rude! If I ever get money to purchase a computer, It will never be with Dell because they suck. So now…

I purchased a dell vostro 2520 laptop having order Id- (1345116225) worth Rs 26,320 with 3 years warranty through snapdeal. However, my warranty ended on 4th February 2016. Ideally my warranty should have lasted till 21st may 2016.

I have been trying for weeks, to get an answer to my question. Dell ahs the worst customer service I've come across. This computer was a gift, and I don't have anyone I can ask why they make it almost impossible to play a CD or download from one.

My computer is a desktop. I'll never purchase anything else from them nor will I recommend them to anyone. I will gladly inform people what a horrid customer service they have.

I purchased a all in one (890) computer from Best Buy in Boise, Idaho approximately 2 months ago. I was contacted by a representative from your firm about a life time computer service for $650.00, plus an additional $50.00 per computer. I added three more service contracts for an additional $150.00. I have paid all but the last installment.

Recently I have tried to use this service and have had little success even though I have left messages at the request of your online recording. I do no find the service unsatisfactory. I have had to use local service providers;furthermore, I find now that the information provided has not been complete or accurate. If you check the record on this machine Please cancel this contract and refund the money.

Purchased dell desktop computer year and half ago. It will cost $436 to repair your lousy product.

First and last purchase of a dell.

First and last purchase from best buy.

I got the new Microsoft 10 program with my new Dell computer. I had quite a time figuring out where programs were located and where my photos went when I uploaded them. I had bought a CD with Microsoft Office for my older computer and had hoped I could use it with the new one. No.

Microsoft would rent me a version. Then there is a charge for protection from malware, adware and viruses. Now I discover there is also a charge for a backup for my data and if I do not buy this, everything that has been backed up for free, may be permanently lost.

I am on a fixed income and cannot afford all the extras to make the computer useful to me in addition to the cost of Internet. I doubt I will ever buy Microsoft again.

I bought this computer last fall. Within 8 weeks it was no longer charging. First the computer diagnostics told me I needed a new cord. Even though I thought I was using the cord that I had been shipped, I tried to buy another one in local stores (an afternoon shot). Then I ordered one online ( wasted money), because when it arrived, I got the same error message that I had been getting. The machine registers that it has been plugged in but does not accept a charge. I called India - waited while we worked through the guy's script - and he decided my battery was dead so I got a new battery shipped and a repair guy showed up to repair it.

Repair guy was ok but the battery still wouldn't charge - so he called India and waded through the guy on the other end and we ultimately got the part…

, 2014, and have had multiple problems. , 2015, while still under warranty spent hours on numerous phone calls tried to get help. Worst consumer, help and service departments ever. Constantly transferring calls to people who don't speak or understand English well all the while thanking you for calling Dell.

I am trying to get their legal department in Texas and no one has the phone number! I am going to sue them but they are making it very difficult.

I own a dell precision m6500 and was wondering if this item was ever recalled? have had nothing but problems , constant freezing, went online and discovered I'm not the only victim. I am not an it person but I've had it people work on unit and they say just to replace it.

I need a new unit now and wonder if some type of credit would be issued toward a new improved version.

Purchased an all in one had a crash and tried to use dell restore to original. Program failed before completion and all apps not restored as well as sluggish performance. Over 10 hours on phone today 01/04/16. Talked with tech support 0102/16 for two hours and went thru diagnostics and they could not repair and refused any further help.

This unit is still under warranty and is less than 6 months old. What do you do?

I recently purchased a Dell Inspiron 11 series 3000-3157 tablet as a Christmas present. After opening the box and turning the monitor on a blue line appeared in the left corner of the screen. I immediately contacted Dell customer service about the problem and wanted to exchange it.

During the course of 1 hour and 2 minutes I spoke to 3 different people and that time of this email was still on hold to speak with a fourth person in the exchange department.

I am a very disappointed customer from India who purchased a notebook of dell 30 days ago. The notebook had faulty motherboard as audio port was not responding. I wrote an email to support team where a complaint id 921182299 was given to me on 06-Dec-2015. I tried calling all customer support numbers and none of them worked.

I tried calling all support numbers from Dell website and none of them worked hence I wrote on social media about this issue and then a lady (Named Sabina) from support team asked me to perform couple of troubleshooting steps to identify the fault. I performed every possible step and replied that nothing worked and she promised me for an onsite support which never happened.

There was no option left for me hence I went back to my reseller and reported about the fault…

I was contacted by one of the scam companies indicating my computer had issues. Because they had my DELL service tag number for my computer I contacted DELL. I also within minutes started seeing a warning regarding a "Trojan" virus.

I was concerned my computer safety had been breached and had a virus uploaded. 00 purchase that was put on my DELL account. A scanning program apparently was added to my computer. This program frequently made changes to the configuration of my computer such as changing my default search engine.

I do not want the "bing" search…

Called Dell Tech Support after purchasing 3 laptops. The software installed in the computers keep shutting down our router when switching websites. Tech was from India, barely understandable, and after and hour of remote review attempted to sell us a software service plan for $300 annually.

Used bogus website identified issue that I resolved immediately after terminating contact. Would not attempt to fix the problem until we paid them.

Also refuse to disconnect for extended period after being told we had no interest.

During the last two weeks of October 2015, I was contacted on my cell by a heavily accented (Indian) female telling me she is with the Dell Computer Support Team. She wanted to access my computer since it appeared that it has been invaded with adverse data.

I consented but due to my not being able to fully understand her and we were getting nowhere. She passed me on to a male Tech whom I also could not fully understand and he passed me on to another male Tech.

He was little more comprehensible but he also not able to enter my computer. We were disconnect or more likely he hung up. Two days later, I received another phone call from them. Though I understood this male Tech a whee bit better, we also could not get him connected to my computer and after many frustrating minutes (39), I hung…

Since 10/19/2015 I have been working with dell support. Today's date is 10/28/2015 and my complaint to customer service call went horribly. I believe they should listen to all the recorded calls because too many lies have been told. The last call the Dell part is out of stock.

What has happened to next days service that they tout - another lie! I want my computer taken back and my money refunded from Dell corporate offices.

I bought a Dell laptop on the 22nd of Sept. and it quit working just tonight. Called the Logan Walmart 2610 and when they finally answered the phone I was told because it had been just 3 days longer than the 15 days they say I had to return it that they could not do anything about it. This policy stinks. This laptop cost me $499.00 plus tax and they won't even exchange it for me. I did not want any money back just another laptop. I have spent over $1,500.00 in the last 3 weeks and planned on spending a lot more. Customers are not told that they only have 15 days to return items purchased in the electronics dept.

There have been people that have gotten their money back after several months because they are friends with people at the store. The management team are rude and have bad…

I ordered a computer on 8/17/15 and I told he person I needed it by 8/20/15 When I recd the invoice it showed part coming on the 18th and the rest to be shipped out on the 25th I called Susan back she called me back and assured me it would be here the 20.

Today I called to see when it was to get here and it will not get here till after the 25th After a 30 minutes on the Phone I still have not been able to get anything done. I was on hold approx 25 minutes out of the 30 I was told I could not speak to a manger until I got upset and then he transferred me over but had to wait another 19 minutes before I got one which was for nothing.

I just ordered a computer desktop from you and I feel that if this is the way Customer Service helps I need to return the one I got and canceled the order on…

42. 82 difference. I was out of town and did not use the Dell from 03/09/15 to 06/28/15. The Dell computer needed a "Hard Drive" replaced. It was returned to me on 07/16-15. Now on 07/19/15 the same computer is "DOWN" again and the Pre-boot system say's the "Hard Drive" test was unsuccessful again. 24.

and still don't have a working computer. 00 contract. I had purchased a warranty on both computers.

My Dell Revue 8 tablet which is under a year old, kept saying shutting down. I couldn't fix it. I called Dell and spoke to someone who had a very bad connection. He said I had to pay $149 for a security package in order for them to send me a new tablet.

He also said someone from customer service would call me within 24 hrs. Didn't happen. I called again the next day and spoke to a woman who said I had to pay $99 for a replacement tablet because of the cost of the technology.

00 for a tablet less than a year ago and now you want another $99 to replace it. 00. Never doing business with Dell again.

My husband purchased my Dell Inspiron 17 in October 2014 as a Christmas gift for me. I open it on Christmas and discovered the computer was moving very slowly (not my internet service) the wireless connected and disconnected every two to three minutes.

The touch pad didn't work properly. I called Dell support and allowed the technician work remotely on my internet issue and check the touch pad setting. After 2 hours I was told the issues had been resolved. I tried to use the laptop and became frustrated because the internet sites had add ware now, the computer was moving slowly and the touch pad continued to not work properly.

I was forced to use my old computer until I was unable to use it anymore. I called support once again. During this call I was told I had a software issue and it was…

Purchased a Dell XPS 27 on 8/21/2015. The purchase included premium support. On 4/28/15 I was unable to boot this computer, which has everything! I contacted Dell to provide support. They tell me that there is a hold on my service contract because of a disputed charge of $193.33. I have spent a lot of time on the phone with the service team and many departments in India and the Philippines about removing this hold. To no avail.

I have no way of fixing this, because I have no way of proving that I do not owe this money. No one wants any documentation, which I have. I have already proved that I do not owe this money to Capital One Visa. I have proof that the error is on Dell Sales department, who incorrectly charged me for this amount.

My suggestion to anyone is do not purchase a Dell!!! I…

I have Dell's Concierge Service, a hardware warranty, and a software warranty with Dell. So they have contracted to fix anything that goes wrong. The fist time my computer crashed, they sent a technician out here three times before they finally gave up on fixing the machine and provided me with a refurbished machine.

It crashed two weeks before the warranty expired. Dell screwed up with their Planned Obsolescence. It took me two months to get a refurbished machine. When the refurbished computer crashed, they again sent a technician out here three times. This time they gave me a new machine.

But two months later, they either cannot or will not get it to work properly. They tell the BBB that they cannot reach me by phone. I have spent over 30 hours on the phone with them, previously, with…

They will not admit my pc has a hardware problem covered under the warranty.