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Denny's

3.5
599 complaints

Address

203 East Main Street, Spartanburg, South Carolina 29319

Complaints

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Kathleen Wilson

Feb 6, 2025
0

Hello, location at 2490 Post Rd. in Indianapolis, on Feb. 5, 2025. 00. My plate of Pancakes was in front of me, the other plate was on the side of me. Well after taking a couple bits of pancakes, reaching for a bit of eggs, I discovered a piece of hair under the eggs as I cut with a fork, I put the fork down and waited until I got the waiters attention.

I told her that I saw a piece of hair, then I went through the food with the fork until I saw it, again then I spoke up and said here it is , she watched me pull it out from underneath the eggs. She offered to remake the food, I said yes, and to make sure it was fresh and hot.

Well she was back with my food in less than five minutes. It was not hot, so I ask for the manager. This lady was rude and nasty and told me that they only give…

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Darlene Lowry

Jan 21, 2025
0

I went to your Greece,NY location. There were two girls smoking outside near the entrance door. Very disgusting. They never washed their hands when they came inside. One of those waitresses were waiting on our table. She was unpleasant and smelled like smoke.

She was very rude and told my grandchild that she should force me to eat. I wasn’t hungry but I allowed my granddaughter and her husband to eat. I had coffee which wasn’t hot at all. Then another girl brought us water and spilled it on me.

They never returned only to give us the check. Again unprofessional. 49. Very outrageous price and poor service.

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Steve Simon

Mar 10, 2024
0

You say you got your original Grand Slam back on for 599. But that's only good in certain areas. Why not all Denny's and 2? The original Grand Slam had hash Browns. Where are the hash Browns? so that's kind of a false advertisement, the original Has hash browns.

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Kathie Merrill

Jan 30, 2024
0

I ordered an omelette with mushrooms, tomatoes and roasted peppers, NO CHEESE and NO SALT. I also ordered this with fruit and multigrain toast. What I received was a omelette with tomatoes, mushrooms and roasted peppers with a LOT OF CHEESE and definitely had SALT in it.

No fruit and no multigrain toast, but hashbrowns that were swimming in grease. I am on a low sodium diet so I needed to have no cheese and no salt and no hashbrowns, I ended up throwing away the whole thing.

I was not editable at all. The grease its self was dripping off of everything. I have ordered omelettes at this Dennys in the past and had no problems but this time it was totally awfully.

Also I forgot to say that I ordered this to go, so I couldn't just send it back. Whoever the chef was had no regard for the…

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Allison Milazzo

Dec 27, 2023
0

I had filed in a complaint over a week ago and still have not gotten a response of how your service was horrible. Your food was called the place was freezing and no one has responded back very disappointed

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BRITTANY JOHNSON

Dec 26, 2023
0

This was at 7 pm…Went to dennys, and before you say anything I know it’s Christmas but that doesn’t give you a reason to be rude. So my sister walks in and asked how long it would be bc it didn’t look busy and they proceeded to point at the screen and say do you see that screen and

how many people are working( bc there weren’t many and the screen was full and food dying in the window) the server said I can’t tell you how long it’ll be before you get sat…as well as told the guy beside us trying to get a Togo order he’d get served faster if he sat down! She was unbelievably rude.

Talking to us like we were stupid and it was our fault the cooks were backed up. But in all honesty…every time I’ve gone to Denny's it’s taken over an hour to get food or we hear the servers threatening to fight…

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Allison Milazzo

Nov 30, 2023
0

We went there on 11 30 23 at 2 o'clock in the afternoon for a quick lunch, which took over an hour and a 1/2 place was freezing asked manager if he could turn the air conditioner down and he said he could not do that. Our waitress was horrible.

My husband had to go up to the counter. To ask where our food was very very disappointing this was at the Spring hill florida one

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Jeff miller

Nov 13, 2023
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We arrived at 9am Monday morning 11/13/2023 waited in the lobby for about 7 minutes before someone came out of the back. After we ordered it was about 25 minutes before the food arrived everything was cold the only thing hot was the gravy on the chicken fried steak, bacon was almost raw the toast was not even toasted.

Waitress never came back to check on the food. When she finally returned we had to ask for refills on the beverage. very poor customer experience.

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Steven Donald Waldrep

Nov 12, 2023
0

Dennys in Shenandoah tx I was there 12 midnight 10/12 23 wife stop eat I order my food we where eating. Is this new procedure on how cook food ... Make worried what was he doing while he wad cooking my food.....

I feel I give you a chance handle it .. I did tell manager and they said talk yo him but does look like she did.... my cell is 8325458314. The guy saw me looking at when he did it...

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Janet Weber

Nov 11, 2023
0

Dennys need to learn that Veterans Day is November 11 You turned away Veterans on Nov 11 because Dennys thinks it appropriate to do it Nov 10 I don't want to hear about planning it around Vetrrans parades. Veterans can figure out their day. You do not dishonor Vetetans on their day.

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Regina m Wells

Oct 28, 2023
0

Today is Saturday the 28th I made a order for Denny's it was picked up at 10:58 up on me making an order my instructions were extra extra syrup because I got three of the grand meals with the pancakes with them I didn't get the extra syrup my bag was not sealed when it got to me I called back up to the restaurant which would be the one that's here in Oklahoma City 3030 South I-35 service road okay see okay 73129 phone number area code 405-670-3234 I spoke with two people the lady kept me on the phone for 35 minutes and

never came back I hung up called back a good gentleman answer the phone it was very rude up on me asking for corporate number he said they wasn't on by carpet I could call corporate if I wanted to who cares so by that point I hung up I would never ever order from there…

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susan a anderson

Oct 22, 2023
0

My husband and I went to Denny's at 10428 S. E. Stark in portland, oregon. We got there at 1:06 pm. We were directed to a booth. A gentleman got our drink orders and brought them to us. We weren't ready to order yet.

He kept coming back to check on us. We finally gave him our order. The place was extremely busy. We waiting patiently for our meals. The clock kept ticking until it was close to 1:30 and we still hadn't been served.

The people noticed that we didn't get our meals while other people were served and we were still waiting. The server came back and got our order again and took it to wherever they take it to get it made.

We looked at each other and decided we would give it a little longer then we decided we had waiting long enough. We got up and offered to pay for the diet coke.…

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stephen h schmidt

Oct 20, 2023
0

My wife and I recently stopped for breakfast at Denny's #9545 in Sullivan Mo and found the restaurant to be far below the standards we expected. The service was very slow as we waited for almost 30 min. for our order and when it finally arrived the food was cold and the pancakes were so under cooked that the waitress took them off of our bill.

We also saw the person cleaning the tables just using a used napkin to wipe down the tables and just brushing it on the floor. We will not certainly not be visiting any any of your restaurants again.

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Rhonda Bollman

Oct 11, 2023
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My complaint with store number 80719 and Thorton Colorado is that we weren’t allowed to have our AARP senior citizen discount because of the meal they offered our grandchild for free. We got her meal for free for her and they told us that we weren’t allowed to have our AARP discount because of her meal was free ,never have I ever been told that before Denny’s always honors our senior citizen discount no matter if they gave us a child’s meal for free or not, that’s pretty sad, sad sad they do not honor a senior citizen because of that thank you, Rhonda Bollman.

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Kimberly harvey

Oct 9, 2023
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They were slow as can be and never got served or seated along with a bunch of other people who left with us.

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Yakita James

Oct 6, 2023
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First the server Darlene S did not even introduce herself when she seated us. back, but I couldn't really enjoy my meal without my pancakes. I heard this same server in the back talking to a coworker about how I took off the top off the to pour the syrup and made a mess, which was absolutely false.

Not only was that totally unprofessional, but she neglected to take responsibility for her actions. She needs to know fast is not always efficient. The restaurant wasn't even very crowded.

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Yesica

Oct 3, 2023
0

I got hair in my food

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Andy cooley

Oct 3, 2023
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In port orange, Florida. Bad waitress shari Collins , asked people about put tip cost us , she say $25 tip care of my kid, she in and out many times bathroom,she bring drugs to work (ice meth) , you should look in her purse you know that! She drug user !

Is there workplace drug test?

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Steve James

Sep 30, 2023
0

I drive truck living eat Dennys All over country was told my t bone steak meal one watery tiny scoop potatoes was normal and recieved squash instead of broccoli. And t bone was medium to well not medium rare bad experience doesn't surprise me that u don't use number to call to really explain the situation. The Dennys Flying j Blacksburg SC

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Reginia Betties

Sep 18, 2023
0

It took about 45 minutes to get our food and then it was not hot. The next customers that came in didn't even wait 10 minutes.

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Brenda Clawson

Sep 17, 2023
0

To whom it may concern: On 4/28/2023 in the evening We went to Dennys for dinner where we have been going for the last 7 years. We were both waiting for our food after a long day at work. We waited and waited the restaurant was empty. The cook started to argue with our server "Stella Marie" is her Facebook name and threw our food on teh counter like we were garbage or animals. The guy then started arguing with me and my husband about minding our own business, well in reality that was our business because we were paying to eat there and he treated us like trash. Did a google review under my husband name Juan Soto. We even spoke to Donovan and nothing was done!!

9/16/2023 around 6 pm Sat down for dinner my husband, daughter and myself. Our sweet server came over and was about to take our…

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Ahmed Passmore

Sep 15, 2023
0

Michael Fletcher the regional director in Sioux Falls South Dakota has wrongfully discriminated against two black men. Michael Fletcher and his wife that works as a waitress at Denny’s.

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Ricky piercy

Sep 14, 2023
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At the redwood road 300 north Dennys in slc I ordered a hamburger paid around 12 dollars for it and asked for some mustard then was told by the waitress they didn't have any mustard Any resturant that serves hamburgers should have mustard I had to get a to go box then go to the store to purchase mustard so I could enjoy my burger

This is the most ridiculous thing I've ever heard of its no wonder your downtown location went out of buisness I won't be back to Dennys

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Bobbie

Sep 7, 2023
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I went to Dennys #7530. Upon being seated the table smelled sour from a dirty rag being used. Server Dawn T took my order. I had to ask for extra napkins to wipe the table. I started to eat and she immediately dropped off the bill.

Normally a server would wait and ask you if you wanted anythin else. I felt she was rude. This is the first time this has happened at that restaurant. I Normally don't complain but this ticked me off. The other servers are not like that.

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James Witherspoon

Sep 5, 2023
0

i am a 77-year-old black male who has been discriminated against at Denny's on two occasions and I will never eat there again. I will also inform as many blacks as possible to do the same. This is simply a racist company, period.

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Jay Sonnier

Sep 5, 2023
0

So. I'm a gig-worker in Houston/Spring Texas. I run some of the delivery apps, Door Dash, Uber Eats, Amazon, etc. Tonight, I'm running Door Dash, and we park in our usual spot in the Spring Ih-45 Denny's parking lot. ) So, I wear a chest compressor, and I'd been wearing it for the day.

It was getting a little difficult to breathe so I decide to go into the restroom to remove it and use the restroom. So, I head inside and make as quick of work as I can shedding the industrial strength chest compressor then do my business.

I come out and go back outside to my car to put the compressor up then get my wallet when I hear something behind me. The manager (an older lady with a high brown ponytail) and a man came chasing after me but had stopped at some distance and were angrily yelling…

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John Thomas

Sep 5, 2023
0

Very racist and accusing. I came here to eat with two of my buddies to catch up with after not seeing them in a long period of time & immediately got confronted by one of the workers accusing of of done and dashing.

I felt very targeted & have felt with a lot of hate that I cannot handle and now it is dealing with my mental health. This is devastating to me & I need something done. No exceptions, I want it done.

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Leo

Sep 4, 2023
0

Walked into have breakfast with my son and the manager told us a 30-45 minute wait! Looked around and a good amount of tables were empty plus customers sitting down waiting as well. Not to mention all of the bar was empty but one person sitting eating.

Ok so he asked us to sit down at the bar to wait because we decided to wait. As we were waiting you can tell all employees looked scattered and lost. The cook in the back yelled out to manager he didn’t know how to make a Denver omelette.

Manager tell him ok with this look like what am I going to do! At this point people are still walking in and manager is telling customers 30-45 minute wait. This is probably the worst customer service and management problem I’ve ever seen in my life.

I high recommend corprate send someone to go check on…

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Jeffrey Mattick

Aug 27, 2023
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Denny's in Raton New Mexico is not open at 715 am. There sign on the door says open 24-7. False advertising!!!!

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Joseph

Aug 26, 2023
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I went into the restaurant and headed toward the front service bar to sit down. " I said that I guess Denny's changed its policy around seating oneself in the the front, and she said, "No we didn't. " I was walking back and just said well, I guess I need a table then, and she said, "these ladies are ahead of you," as if my intention was to get immediate service, which it was not.

" I started to say that I know what I ordered and she grabbed the ticket off the counter and said here it is and read it with all of the mistakes as if that proves I was wrong rather than she wrote it down wrong. When I got my ticket I asked to speak to manager and she said that was her.

" I am a therapist and considered to be an excellent communicator. This woman was discourteous, rude, and offensive.

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Patricia Ballew

Aug 23, 2023
0

Very simple Why does it take so long for someone to cash a lottery ticket. The waitress said that she told the person twice that I was waiting but 10 minutes later I was still waiting. She did say she was washing dishes and I understand but their was only one couple in the restaurant.

I hate to complain but lottery deserves the same treatment as people eating.

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Lou

Aug 21, 2023
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Went to Denny's in Paris Texas Sunday for breakfast. As we walked up to the counter to be seated, the cashier turned her back and refused to look at us so we seated ourself. All the time we were there the cashier looked and acted like she was mad at the world.

She had a scowl on her face. She actually acted like she had some kind of mental disorder. She was acting very strangely. She kept jerking her head and rolling her eyes and glaring at people. When we paid out, the only thing she said was the price of the meal.

When I used my credit card she immediately turned her back and I had to tear off my own receipt. We won't be going back to Denny's because the food and service continues to decline.

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Masayo Ansary

Aug 20, 2023
0

8/17/23 Before moon The server She touch and stroke my husband‘s shoulder and backrub. She did not first time so, i did complain the Dennys Kunia. Someday She did something another Mans customers. Dennys is Not a Bar. That kind service is so bad disgusting.

She don't touch woman customers. I think her name is Kawai,. You can cheak.

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Deena Green

Aug 18, 2023
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Did not send my buffalo sauce AGAIN!! I am fed up with this place!!

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Fany Kuiper

Aug 16, 2023
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The quality of service and the lack of available food advertised is horrible! I understand From the manager in the Kingston On. Gardeners Rd. location that they can't get the food delivered???? Very sad that they still advertise these items in their menus.

I've given this franchise plenty of tries but it's very disappointing and I will not be recommend ing or returning.

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Daryl Wright

Aug 16, 2023
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Yes I used to work for Denny's at 75th avenue and McDowell road Phoenix Arizona. Yes after quitting my job at Denny's 2 days after payday I called to see if my check was there andy the manager said he couldn't find it he'll have to call Christine the other manager to see if she knows where it's at.

The whole time I know this is a bunch of BS. So the next morning I go down there the waitress tells me Andy will be with you in a minute well Andy never showed up he just sent the waitress back to tell me he can't find the check he doesn't know where it's at.

Whatever so I just peacefully left didn't say a word. I contacted you guys several times now you sent me back an email saying the problem has been resolved and under comments its blank. I was just wondering can you please tell me where my…

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Edwsrdmonk

Aug 14, 2023
0

A couple of month ago I sent a complaint. You answered my email and then nowhere. I stopped on the way to my doctor just on ih35. Terrible placed. The waiter did not know what a basted egg was I ate two bites and left.

In my anger I left my 100 dollar cane and hade to overnight another. Don't want anything just to get place to live uo to the name. Unless deleted you should have the old email. com

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Jessica Weaver

Aug 13, 2023
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If i could give them negative stars i would. i called in and ordered a sampler to go and 2 drinks. My total came out to over $50 & I thought “wow thats really expensive” but went ahead and sent my boyfriend to pick up the food anyway.

He came back to the house and dropped it off to me and left again, and when I opened the bag, I realized that the reason that it was so expensive was because the woman that took my order gave me two sampler’s not just one so the first thing is she got my order wrong it overcharged me and on top of that the samplers themselves were ABSOLUTELY DISGUSTING.

They were nothing but a soggy mess of breading and I would not feed them to my dog. So I called the restaurant and asked to speak to a manager and said that I was going to have my boyfriend promptly bring…

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Carla Hazen

Aug 12, 2023
0

We had to wait 20 minutes before getting a waitress ( found out there was only 1 for the whole place) and then waited 1/2 hour for food. It came cold and I sent mine back to be warmed up.

It was another 15 minutes before it was brought back to table. Still not warmed up enough for the gravy to be even warm and it tasted like glue. Complained again when I was asked about how it was. Could not eat it.

Waitress apologized but I left her a tip anyway since I know she was under staffed and doing best as she could. 00 off of our meals which is what I would have gotten with my senior discount anyway. 46 for 2 meals that we could barely eat and left at table.

I feel they should have compensated for more. This is 2nd time I have had a bad meal at this restaurant. It will not happen again since I…

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Tess Estoesta

Aug 8, 2023
0

The server was awesome , he gave us great service . But i did not expect that my concern was not given into consideration by the Manager of the Saratoga Ave Denny’s restaurant . i am nit fully aware that I get a 15 percent discount .

After I paid , my daughter saw the AARP member discount and asked me if I’m a member and I said yes . So I asked the manger if I will get a discount . But she responded “ No you already paid “ Asa Denny’s customer for since the early 90’s I believe i could have been afforded a courtesy to being told or informed of any promotion that could serve me best or any Denny’s customer for that matter deserved to be told of any information or promotion that concerns and

serve them best to have that best customer service experience .

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Gilbert Duran

Aug 8, 2023
0

I am at flying j truck stop in El Paso texas. The service is awful this location is supposed to be servicing truckers and I get treated like I’m nothing.

First of all no one is in the restaurant at all and I waited to be seated even though the employees saw me they still just kept talking to each other and laughing . Then mind you still no one in a 24hr restaurant they forgot about my drink I had to go ask them for it .

Clearly these people don’t want to do their job. I Would understand if they were busy but no customers at all unbelievable. Please understand I rarely complain but this location and the people here are very bad. It took almost an hour for the food and they did not bring my appetizer.

Please bring this to the attention of corporate office the El Paso flying J location off…

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Robin Brittingham

Aug 7, 2023
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I ordered a meal on line for delivery. Total cost was over $38 dollars. The entire meal was the wrong order. called to the store for a whole hour attempting to speak to someone about it. it always went to voicemail.

After about twenty calls I went to the store and was told that they knew my order was wrong and the person who they mixed my order up with had already come back to get their order. My question to them was why didn't you call me when you had my number and secondly why didn't you answer the phone when I continued to call you. No response.

The Manager then came and I told her I did not want them to remake my order I just want my money back. She gave me back $12 and some change. No refund for the delivery charge after I had to drive there to take back the order.

She was very…

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Laura Atwell

Aug 6, 2023
0

We recently died at your Denny's in Mansfield. They seated us quickly but your server gave a strength immediately. But we had an hour wait for our food while we watch several people walk out because they had been there so long waiting.

Our food was not part all. It was actually terrible. We got our appetizers with our entree which we waited an hour for. We never got no offer for a drink refills. We never got no apology for the way.

Then when the food wasn't satisfactory we never got an offer for a discount or to take anything off or even an apology that the food was not up to par. It was a terrible experience and I don't know that I would ever eat there again.

Honestly, I feel like I would shy away from Denny's even though I have grown up eating there and I've always enjoyed Denny's.…

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Louis

Aug 4, 2023
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Denny's on North 5 th street North Las Vegas NV. Only 1 serve. At 4pm on Friday 8-4-23. Wow.

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Kathryn

Aug 4, 2023
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Honestly I am very upset about this visit.

First off we drive from across town to come to this dennys. We arrive and see that the waitress we had problems with before was working. We have complained about her before for being rude and wouldn't let us come in and eat before but was seating the sheriffs that came in at the same time we did because she was having a bad day and worked extra hours and made us leave.

This time when we walked in she said her boss said she could refuse our service because we complained about her before. And she wouldn't seat us and made us leave. She is the rudest waitress I've ever seen and I feel like she is discriminating against us and won't wait on us because we aren't sheriffs.

We wasted our time and our gasoline going to eat at dennys and was…

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Johnny

Aug 3, 2023
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Me and 3 other family members walked in and there was maybe 5 customers in the whole place .well while we're waiting to be seated we were ignored so we set ourselves and we were still ignored it was like we weren't even there so we walked out you can check the video cameras if you like and see how we were ignored never experienced such bad service in my life.... It was at the Palmdale California location around 4:30 August 2nd 2023

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Dulce Diaz

Jul 30, 2023
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Food was not ready on time of pick up order, then the server kept bad talking about online orders. We want to be refunded since we never received our food. This whole establishment needs help in Ontario Oregon.

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Shawn Hammack

Jul 29, 2023
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The orange juice absolutely sucks . It's like really watered down & tasteless . Like some cheap generic crap .

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Patricia jewell

Jul 28, 2023
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Bad experience at the this Denny's in Orange City Florida went there with my twin boys for dinner the waiter forgot to put our order in while we were sitting there for about 15 minutes or more there was only three other people in the restaurant so they weren't busy he came and apologized and said he's going to take off 10% of our order and he was getting our food as quickly as possible after we were sitting there eating our food a German roach came crawling down from the wall next to us I showed it to the waiter and

he told his manager very disgusting the manager said he can give us 20% off I also asked while I was going to use a 20% off coupon so how does that work he said he can only do 1 20% and that is the max even though we were having issues and there are German roaches around our…

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Gary Leslie

Jul 27, 2023
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I go to order new items on menu, the brisket and was told they were out. Then ask for Mac and cheese and was told they can't make it. No reason why. My friend orders skillet with sauce on the side twice he says on side waiter says ok.

When it comes sauce on skillet,my friend say asked for on side waiter says sorry and walks away. Take over twenty minutes to get food. I spend over $70 dollars and was worst my friends and I have had in long time.

I was embarrassed because I suggested to go there. I usually don't complain but this is not the only bad service gotten there. Maybe this is why place is empty with a hundred or more trucks in parking lot. I do enjoy your food when done right,but it's not being done right.

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