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Denny's

3.5
664 complaints

Address

203 East Main Street, Spartanburg, South Carolina 29319

Denny's complaints reveal systemic issues with service quality, including long wait times, understaffing, and inattentive or rude staff. Food quality problems are prevalent, with customers reporting cold, incorrect, or contaminated meals. Cleanliness and hygiene violations, including pest sightings and employees smoking/vaping, are serious recurring concerns.

Common Issues

45% (288)
slow servicerude waitressignored
30% (192)
cold foodwrong orderhair in food
15% (96)
dirty tablesroachsmoking
10% (64)
rudeunprofessionalrefused service

Complaints

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Charis

Apr 7, 2019
0

THE DENNYS ON WEST 150 th st in Cleveland Ohio NEEDS TO BE SHUT DOWN ASAP. Very unprofessional. And the service SUCKS. Managers need more training in CUSTOMER SERVICE. Michelle and the manager in the morning suck. Denny’s really needs to do better.

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hugo martinez

Apr 5, 2019
0

soy cliente de los restaurantes dennys .. cree que el restaurante es de EL.. tratando a las personas como basura ... pero esta persona deveria de irse de ahi .. lo pudiera escribir en ingles pero quiero que mi comunidad sepa de esta MIERDA RACISTA ..

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robert pelnarsch

Apr 3, 2019
0

why don't they tell you they are out of something when you place your order. we have experienced a decline in the over all process of ordering and food quality at the Fernley NV dennys seems to lack supervision

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Phillip Koon

Apr 3, 2019
0

Entered the store stood for 10 mins. They sat us down the ten mins later sat another party down and immediately took their order yet were still wait8n on any word from anyone. The hwy 9 store in sc off hwy 85 the worst service ive had in years. They intentionally ignored us.

We asked for a manager and they all scattered like cock roaches.

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Anonymous

Apr 3, 2019
0

I went to the Dennys located at 4111 Timberlake Dr, Pontoon Beach, IL 62040 to enjoy a good hot meal and noticed that the Manager Clent was outside in the parking lot smoking marijuana.

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BOB HAYNES

Mar 31, 2019
0

WE WENT TO YOUR WATERTOWN ,NY RESTAURANT SATURDAY MORNING, WAITED A LONG TIME TO BE SEATED WITH HARDLY ANY PEOPLE IN THE RESTAURANT, 10 MINUTES WAITING TO ORDER, TOOK ORDER AND WE WAITED 35 MINUTES AND WAS TOLD OUR ORDER WOULD BE STARTED AFTER SEVERAL IN FRONT OF US HAD ALREADY GOTTEN THEIR ORDER AND THEY CAME IN AFTER US.

NO EXCUSE FOR THIS TYPE OF SERVICE, WE LEFT AFTER WE WERE TREATED POORLY BY YOUR WAITRESS. DONT KNOW IF I'LL EVER GO BACK

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Debbie Woods

Mar 30, 2019
0

I had Dinner at Dennys in Sneads Ferry NC, I go there twice a month, tonight my food was over cooked. I did tell the waitress, (Jess) all she said I am sorry. then the waitress sat 2 adults and 2 small children right behind me, Dear god that was awful, the mom argued with her Daughters, then the Husband started, gave me such a head ache.

I did not finish my meal , I paid the bill and left. I did give the waitress a tip. Be a long while before I go back to that particular Dennys.

However this isn't the first time , My food was over cooked.. I have always been told we are training new cooks.. So I guess they are in training all the time. please get some good :Cooks : in there..

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Melissa Hoffman

Mar 24, 2019
0

My two young kids and I went to Denny's to eat. We were put on a list and they sat 3 groups of people that came in after us. So we left without eating. I find this so rude and I'm so upset I don't even know what to do besides never go back and never give Denny's business again.

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Rosemary Murphy

Mar 19, 2019
0

Auburn Maine Denny’s 11:40pm-1am (possibly be here longer) Lisa who is in shift right now has been incredibly disrespectful, disruptive, and unprofessional. She took over 30 minutes to even take our drink orders. At which point my drink came back with a dirty cup and floating food in it.

She then messed up during our orders in multiple ways.

First, she didn’t make the chef aware of this dishes ordered in a timely manner which resulted in me cancelling my entire order. The nacho appetizer sat in the window for well over 10 minutes before she finally brought it over saying she accidentally brought it to another table.

When that never happened so why lie? Below is a picture of my proximity to the chef window. About another 20 minutes after that she came over to tell us that the bourbon…

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Dianne Ayers

Mar 15, 2019
0

Tried to order breakfast this morning. 31 order. I was the only person at the register & the guy was unwilling to cancel transaction & start over. Told me he didn't have time & told me to leave. I told him he was rude.

He must be the owner. I have no intention to EVER go to Dennys in Red Oak, TX again

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Joseph J Seminatore

Mar 4, 2019
0

You need to check out Denny's at 6100 Rockside Road, Independence, Ohio. It has gone way down hill. " Many tables have not been cleared, the place is a mess. You should be upset because this Denny's is directly across from the Holiday Inn, several other hotels and a business district.

Business people use to come here for lunch, not any more. I see you have some good reviews on line, evidently these are made from people who are willing to settle for a table, a chair, and that's about it.

You remodeled this restaurant a short while ago, the work you put into it is very nice, too bad the food and the service doesn't match up to your effort. Denny's doesn't have to be this bad, it was much better before. Thank you.

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Diane Peru

Mar 4, 2019
0

My husband and I just left Denny’s located on 21st Ave Thomas Rd Phoenix,Az . My husband ordered all you can eat pancakes,glass of water . I ordered the Value slam and coffee. My coffee arrived cold asked for a new cup of coffee told server it was cold, second coffee cold again .

My food arrived ordered sunny side up eggs , they arrived burnt on bottoms and yolk was dried looked disgusting!! all he said was fine!!! Did nor even apologize!! And Denny’s was not busy at all !! at the least maybe three table with no more than 8 people total !!

this was a very bad disgusting place to eat !!

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David Heidenthaler

Mar 3, 2019
0

The service took entirely too long. I ordered two grilled cheese sandwiches and two bowls of soup. The sandwich was supposed to be grilled cheese on toast. The toast was not really toast, just warmed bread. Then the soup came and it was cold.

We left it on the table untouched. When I went to the cashier, I told her the soup is on the table, we can't eat it, it is cold. She said oh well, swipe your card it does not have a chip.

I had a doctors appointment or I would have taken this a lot further. The service here is terrible and the attitude is more disgusting. I know I am wasting my time writing because this is not the first complaint about this unit, store number 8563.

But at least I tried. 17 for absolutely nothing.

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Tabb Laubach

Mar 1, 2019
0

I’m at 16751 Aurora, CO location. This place is filthy. Dirty floors, silverware, The cart used for picking up dishes extremely dirty. I can’t imagine what the kitchen looks like. The skillet my food was served on was beat up with chips & cracks.

The pad for handle filthy. Somebody’s going to get sick.

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Juan Dewane

Feb 22, 2019
0

I was in restaurant #7996 the service was very bad wait fore food 45 minutes food was not good my wife had pot roast and 90%was mushroom never go back

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John Keeney

Feb 18, 2019
0

My wife and I both ordered the Country Fried Steak from the 55+ menu. We could not eat more than 2-3 bites because of the excessive salt and pepper amount on the brown gravy. Photo on menu shows white gravy.

The very nice manager Gio, comped the items we sent back, and we ordered another entree. He explained he has had numerous complaints and that we were not the first. You changed the gravy makeup and it is terrible. The store is an South Padre Island, TX. 17. John Keeney 913-633-5599

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susan wright

Feb 18, 2019
0

Our Server was great the food was not, I requested eggs over medium and received very runny not even totally white egg whites they were very bad. I usually put my eggs on top of my pancakes but the pancakes came a good 5 min.

later our server said she was trying to get the pancakes as quick as she could . I was drinking tea and a server came along and poured coffee in my tea didn't stop long enough to even offer me fresh tea just said oops and kept on going.

The lemon for my tea had ad brown spots on them the fruit was soft and didn't taste good. I was very disappointed with my breakfast. We were at Denny's # 6750

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Alexa Prince

Feb 17, 2019
0

Denny’s restaurant #7822 Henderson, Ky. Went to have some lunch after church, knowing it would be a little bit busy, I was seated at my table and wait about 7-10 minutes before a waitress named Terry P. Served me my drinks.

She only came to my table once. I waited well over an hour to receive my meal. Which was fine, but I expected my food to be hot with waiting so long. My mozzarella sticks were like chewing on rubber and weren’t cooked fully.

Then I received my Cali club and fries. I asked for no tomato and extra cheese, and you guessed it. That didn’t happen. I let it slide and just took the tomato off no biggie. But my fries might as well not have been cooked.

So I complained about my crummy service and cold food. ONLY TO BE CALLED A DUMB BLONDE. No tip for the waitress, the manager…

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Mrs Lynne Simmons

Feb 17, 2019
0

The worst experience ever at a Denny's. Waited for over an hour for our food. 00. We weren't there for the free pancakes or any free stuff! After the manager FINALLY came, she did make sure we got our luke warm food.

I had the Greek vegetable omelette, which was cold, I got cold grits with it. Cold toast too! My husband got cold bisquits and gravy. I expect much more from Denny's and usually get MUCH better food and service. We got there at 9 AM and food was finally brought to us at 10:10 AM. Our water was "Will".

This was at the Joppa Road restaurant in Parkville Maryland! I am so disappointed! Other that came in after us ate,…

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Rae Rae G

Feb 17, 2019
0

The staff is horrible in the Denton Texas location. They were literally turning people away at the door claiming there was a wait for 20 minutes and the lobby was damn near empty. My husband and I requested a booth, across from our booth another booth was full of nasty ass looking food and drinks which turned out to be the sorry ass drug addicted employees lunch.

They would take turns and come to this gross ass mess and eat right there in front of customers but there was a so called wait. Incompetent with bad attitudes. Now to the awful ass food which the nasty ass high as a kite cooks sent out.

I asked for onion in my eggs. They came out and there was literally brown ass sautéed onion on top of my shit and it looked like shit. My husbands eggs came out runny when he clearly ordered them…

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Abel Silva

Feb 12, 2019
0

Did not get what we expected.

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Alex lopez

Feb 9, 2019
0

The food was the wors and thay took a long time to give us our fooodd it took likr an hour and 20 minutes.The manager there is the worst he does nothing but sit down he should be fired.Before u go to Dennys I recommend going to chilies or somewhere else. The maneger like to hug his girl worker a lot from what i saw.

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Bill Bengtson

Feb 8, 2019
0

First let me say I was surprised to see the 1.87 out of 5 rating. Although I have a complaint, I was surprised to see your national rating so low.

My complaint is how you try to fool the customer. First I am embarristed that a restaurant that I like would do such trickery to make a few bucks more. I asked the waiter what meet was on the Cobb salad since it showed in the picture but it was in the list of the contents of the salad. He explained that to get salad that was in the picture I would have to pay $4.00 extra. That is discussing and I refused to order such a misrepresented item on your menus.

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Vincent jones

Feb 6, 2019
0

did not once correct or said nothing to repremend her,I don't know if you allow this kind of treat ment to your customers ,as I'm putting this I'm very upset and was totally embarrassed I have alot of friends and family that attend Denny's and my church family,who also hold meeting at the other Denny's not to far from this one ,sorry I couldn't get the name she took her name tag off,my name is Vincent Jones,my ph#209-409-5595 thank you for you time to look at this complaint I'm very disappointed being a long time customer and

all ,well have a good day .

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Billal Murtaza

Feb 1, 2019
0

Ordered a tbone and eggs + oreo shake latenight, @ 4am. Arrived to pickup my order @ 5am and was told that this dennys location was all out of ice cream except for strawberry. Server asked if id like something else, which i did not want.

Only ice cream available for shake was strawberry which i reluctantly agreed to. I also had to ask for cutlery, napkins, and condiments which ultimately were not in the bag.

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Bob Foraker

Jan 29, 2019
0

We have breakfast at Denney's every Tuesday morning. Everyone that has ordered anything with gravy on it could not eat it. I tried a dish that had biscuits and gravy today and I could not eat it. Very very salty and a taste that was not good.

I will not order anything that has gravy on it and if I am in the mood for biscuits and gravy I will go to another restaurant.

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James Terranova

Jan 26, 2019
0

I have a complaint about Denny's in Lake Wales, Florida. I ordered a Wild west omelette, and received egg bacon and sausage omelette without toast. I also ordered a build your own slam. The bacon was so over cooked that some of it was burnt, I also didn't received any toast.

When I came to pick the order up I waited at the check desk for 5 minutes while 3 waitress were at the counter just talking, one was wrapping silverware. A waiter who was waiting on the tables looked over and said to just take a table and he will be with me soon. I went to the counter where the 3 waitress and the waiter were and said that here to pick up an to go order. One waitress asked me who took the order. I told her that I did the order online. She then pointed to an order that was sitting on the shelf and said…

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Art and Donna Larson

Jan 15, 2019
0

WE eat breakfast at Denny's a lot after church. Usually had your sausage gravy on Biscuits, but you have changed the gravy and it is terrible. Please go back to the old..

Also the new is way to salty, plus a bad taste.

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Lawrence Clark

Jan 11, 2019
0

I have been a regular customer at the Scottsdale Arizona Denny's on Scottsdale Road and Osborn for years and years I was treated like family there that was until I reported that one of the waitresses smell like marijuana I reported that to corporate after I reported it I went to that Denny's as usual and I was told I was no longer welcome there I was 86th no reason was given but I suspect they'd rather have drug addicts look for him then customers complained about the drug addicts that work for them

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Engrid Thurston

Dec 29, 2018
0

My husband and i attended Denny's in Plantation Fl. I ordered the zesty nachos and BYO slam on 12/12/18. Almost done with my pancakes, i noticed a thick piece of hair in both of my pancakes. As i was waiting for my waitress to come to the table,i also noticed a another piece of hair in the nachos.

When the waitress came over,i showed her the pancakes. I didn't mention the nachos cause i didn't want them to feel as if i was trying to get a free meal. She took my plate to the manager in the back.

All he or she said was to take off $2. They didn't even have the audacity to come out and speak to me. That made me even more madder than the hair. no response! I am extremely upset. I have pictures of the food and the reciept.

If no one responds to me, i will take this to the news!

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Irene Calton

Dec 28, 2018
0

It is not a complaint, it is a complement, We had Christmas dinner at Denny's at 5789 Campus Pkwy, in Hazelwood, mo. 63042. The food was good, and the waiter, was very nice. His name was Valden C. -- time 4:54:18 pm.

We enjoyed our dinner, very much... I just wish that the Denny's on north Lindbergh had good food, again, like they used to have before they closed and reopen.. We used to eat there two to three times a week.

It is so nice and close to where we live. But never again. Food is so bad and the service is worst. Be Blessed...

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Stiles

Dec 15, 2018
0

Your newer location on Broadway in Knoxville, TN is the worst I've ever been in. It is always understaffed, the manager is never in sight, the wait after ordering is always 30+ minutes, you have to ask for drink refills, bathrooms are out of towels & nasty, etc.

This has been the case both times I've been( I went 2nd time to give benefit of doubt). And, I'm talking about Wed. or Thur. night between 8 & 9 with only a handful of customers. It was so bad the second time that I walked out after 40 minutes!

I've already told several folks not to go there; and I will not be returning. You had better do something quick, or your reputation will be more pitiful than the service at said location. Thanks. JWS

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Jim Guiney

Dec 13, 2018
0

On dec 12 2018 the wife and I went to eat lunch at noon. There was a line waiting to be seated yet there were empty booths. The wait staff was making all the customers sit in one area of the restaurant and not seating waiting customers. People waiting were becoming highly irritated. The wife and I asked to be sated at one of the empty booths. We were told they were not seating people there. When asked why the answer was a curt, ‘’well we’re just not’’. Needless to say we left and will probably not ever return to a Denny`s again.

.

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Kevin White

Dec 7, 2018
0

The wife and I went to Denny's Restaurant #8807. M. 12/06/18. It took about 10 minutes for us to be told to seat ourselves. Upon finding our seat, it took another 10 minutes to be brought menus. with only 5-6 other customers in the place, it took another 9-10 minutes for our order to be taken.

After about 12 minutes, our beverages were served to us without silverware or crème for coffee. Our waitress returned about 12 minutes later and I asked for cream and silverware and napkins. Her reply was they were out of cream but I could go to Flying J's and retrieve some cream packets because they weren't allowed to and walked away.

A different waitress brought us out milk for our Coffee. A few minutes later our meals were served. My cup was empty and the wife's was cold. My wife went to the…

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Jackie

Dec 3, 2018
0

I made a complaint about 9 days ago . I am still WAITING! I would appreciate a return call to go over the details. My contact number should be on file. need I go further to get my point across?

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Charmardee Smith

Dec 2, 2018
0

My husband and I went to Denny's restaurant (store #7211) on December 1, 2018. We ordered 2 meals; 1 pancake and 1 French toast breakfast. The young waitress brought us our coffee which was only lukewarm. She never came back to check on us, in the meantime my husband had to actually go find her to let her know that the coffee was cold.

Approximately 20 minutes, later when the food arrived it was cold. We could not even melt the butter on our meals. My husband immediately alerted the manager the food was cold. " At that point the waitress jump in after a couple of steps seconds of silence and told us they would bring more food.

When my husband arrived back at the table we had to track down the young…

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Rochelle

Nov 29, 2018
0

You need to be made aware of the many problems at Denny's #7404, 4927 Mahoning Avenue, Austintown, Ohio 44515. It is only one mile away from our house and we used to go there at least twice a week, every week.

Now we hardly ever go because of the horrible food and bad service; and every time we go, it gets worse. In addition to that, the booths are all ripped and the whole place is always dirty; it was recently remodeled, so it shouldn't look like that.

The reason it has gone so downhill is because the manager, JR and his wife Denise, who works there also, just don't care anymore and it shows. Since JR bought a bar, all his time and attention are focused on that.

We used to tell family and friends how awesome it was and even brought many people with us to eat there. Now we never do…

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Gary

Nov 8, 2018
0

I went to Denny's in Thatcher AZ and the service is lousy the food we got was cold it takes a long time to get the food and the waitress told me that the manager was outside smoking POT she said that they do it all the time how can this be good for a business, I have heard of a lot of people just walking out because of the service and not getting there food.

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Gary Abell

Nov 5, 2018
0

Every month when EBT goes on the card, this Denny's won't let you use your card saying they're machine is not working.Now they made a rule that you can't use EBT from 11:00pm till 7:00am. This is a direct attack aimed at the homeless here in elcajon,Calif.The manager here knows the majority of the homeless who use EBT at Denny's use late at night. I need help in finding a lawyer who will help me take them to Court and try and close this Denny's for good.

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Elizabeth Crawford

Oct 24, 2018
0

An employee named Joyce Glaze was very dirty in appearance and had a fowl odor as well. She coughed on our food and when I asked for it for the food to be replaced she became very agitated. She used foul language and mumbled under her breath at what a bitch I was.

She then just took our food to kitchen waited for a few minutes and returned with the same food that she had previously coughed on. m. I also feel that the employees should have proper dental health when working with the public as someone with broken and blacken teeth is unappealing to eat around.

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Sara DeStout

Oct 24, 2018
0

My complaint is for the Denny,s on Prien Lake Road in Lake Charles, Louisianna. My husband and I went to this Denny,s because we liked it very much. Everything was GREAT until 10/22/2018. We stopped there to have lunch. We were seated and got drinks and there were 4 other couples that came in AFTER US.

A man named Ernest took our order and took another couples order. The waitress took the rest of the orders. Everyone that came in AFTER US got their order. We were still waiting, I heard the waitress tell the Hostess that our order was up and she wanted to know if she should bring it to us, she said yes but Ernest told her NO, that no one was to deliver our order.

The waitress felt really bad. Our order came up about 10 mins after we ordered. The other couples who were all black and so was…

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paula stangler

Oct 23, 2018
0

My son and I ate in the Great Falls Denny's on 17oct18, our order was taken at 12:40. There were 5 tables besides us, four of which were already eating. The other table had ordered. Their food came right after we ordered.

Another table came in about five minutes after us. Their food, clearly food that had been cooked, was delivered before ours. At 1:12, we were unable to get our waitress's attention, and asked the other server to check on our order, as my son had to go back to work.

He came back with it, and it was cold, we advised the server of that, he said they had only one cook. We had no time left, so we ate it. When we paid, we told the cashier how long we waited, and that it was cold, his answer was that they were short 3 people and were "really busy".

SEVEN tables is not busy. I…

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Dennis K Ratliff

Oct 21, 2018
0

I was told it would take 1 hour for takeout order that the waitress would not take my order coz the cook has orders to the floor i was told to go to another store coz management was out getting supplys they were running low on products I've been working 16 hrs and trying to feed my son and me so i can get some sleep

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Jerry and Diann Norton

Oct 12, 2018
0

We went into Denny's to eat a meal. No one was at front desk to seat us. Waited a few minutes and no one came. Hit bell at front desk and waited about five more minutes and hostess came and seated us and gave us a menu.

Waited about ten minutes and no one came and brought water or ask us what we wanted to drink or if we were ready to order. Husband went to front desk to ask if we were going to have a waitress.

" Then an employee came by and asked us a question but she did not speak good English, so we could not understand what she was asking. She left. We waited at least ten more minutes and no one came or acknowledged that we were there.

We gave up and decided to leave. There was no one at the front desk so no one knew we were leaving. Very poor service or reall no service. We have…

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Azucena Miranda

Oct 7, 2018
0

The moment i walked in, no one greeted us, no one seated us, no one even gave us menus. The manager LIN was inadequate to take care of my daughters and I ‘s request. I asked for a milk shake and when i recieved It, it was a bloody mess.

No napkins were provided to me. I had to get up and go around the counter and snatched a few napkins for my kid. Another thing, the milkshake contained CINAMIN. My kid is allergic to CINAMIN so i asked The manager Lin what were the contents of the shake she said just Oreos and milk, i thought That was strang so i tried The shake myself and i for A fact tasted CINAMIN.

The waiter Rene gave us a new shake but through out our time there he kept on antagonizing me and asking if i was Still upset. Rene kept on saying The Denny’s establishment doesn’t carry…

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stetson fadden

Sep 1, 2018
0

Went to Denny's on Saturday morning about 9;30 taken to a booth 20 minutes later asked what we wanted to drink....15 minutes later no drink left restaurant two couples left while we were sitting there....

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Larry Knowles

Aug 2, 2018
0

Me and my wife are locals in N. Myrtle beach. We went to Dennys in N. myrtle beach sc after a 12 hour day of work. it was around 10pm when we got there. Service was fair but not understanding what we wanted.

But the big complaint was we has 20% off entire check from the chamber of commerce in N. myrtle beach Coupon calenders that has coupons for various businesses. Our coupon did not expire till december 31st , 2018. They would not take the coupon from chamber of commerce.

False advertisement and making Dennys along with the chamber of commerce of N. Myrtle Beach like a bait and switch game of luring the locals in for business. Not good !

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Melinda Gibbs

Jul 28, 2018
0

1125 BUCKSNORT ROAD, JACKSON, GA 30233. I stopped at the Denny's with my granddaughter. Customer's were waiting 30 minutes to pay bills. No on came out to seat customer's although there were many empty tables. The "manager" got into an ugly argument with a frustrated customer who hadn't been seated.

There was even a exchange of "yo mama" word. It took almost an hour for my food to arrived and it was not edible. There was so much salt on the hash browns I couldn't eat them. My plate was swimming in grease from the bacon.

The grease has soaked into my toast. With all hostile behavior going on I decided it was best not to complain. I paid my bill and clicked on 10% tip but it automatically 20%. I just paid it and got the heck out.

I am also reporting this place for inspection. It needs to…

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Megan

Jul 21, 2018
0

It is storming really bad in Clarksville Indiana I asked the manager Asia about the lights flickering and she replied to me are you afraid that your fat ass won't get their food and when I said it no I was concerned about the safety of the customers she told me to fuck off and walked away

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Joseph Santone

Jul 18, 2018
0

The food was awful and the service was poor. Manager not a customer service type , rude.

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