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Denny's

3.5
781 complaints

Address

203 East Main Street, Spartanburg, South Carolina 29319

Denny's complaints reveal systemic issues with service quality, including long wait times, understaffing, and inattentive or rude staff. Food quality problems are prevalent, with customers reporting cold, incorrect, or contaminated meals. Cleanliness and hygiene violations, including pest sightings and employees smoking/vaping, are serious recurring concerns.

Common Issues

45% (288)
slow servicerude waitressignored
30% (192)
cold foodwrong orderhair in food
15% (96)
dirty tablesroachsmoking
10% (64)
rudeunprofessionalrefused service

Complaints

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Jarred Jarrett

Jul 20, 2015
0

I have frequented the Denny's location in The Dalles, Oregon for several years with a high degree of satisfaction.

However my experience dining at Denny's in The Dalles, Oregon on Sunday evening 19 July 2015 was less than satisfactory. The other member in my party was equally dissatisfied too. We both ordered the Cali Club sandwich with french fries.

The sandwich had a very strange almost grass like taste to it. There was only a very small amount of avocado spread on each sandwich ( we both expected avocado slices not a spread)- additionally the sandwiches were dry with almost no mayo on the breads.

00 tip, and the only part of the meal worth consuming were the soda…

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Mack S. Leggett

Jul 18, 2015
0

C. I could not believe, they did not have a coffee pot ready to bring to my table. They told me, that they needed to fix a pot of coffee. I waited a good few minutes for the coffee; finally the waitress returned, and told me they do not fix coffee unless a customer ordered it. Well, that perturbed me!!!

I asked for the manager. The manager was polite, and said, "You would not want to come in and get a cup of coffee that had been sitting there, would you? Well, that was so uncalled for to ask such a ridiculous question!!!!

I continued to speak with the manager on a personal basis about her baby and family. The manager did not even try to speak to me, as we were leaving. Most of the time the employees would say something to me upon my leaving.

This time NO ONE said a WORD to me, upon my…

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James Hinnant

Jul 16, 2015
0

Food sucked out loud chicken strips were like rubber and onion rings were burnt. Last time I'll ever waste my money. Evidently dennys dont care about customers.

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Ronald Miller

Jul 11, 2015
0

Was discriminated against at Denny's store # 8553 in Tempe, Arizona on July 9, 2015 at 11:29 A.M. Cashier and manager both refused to give AARP discount to my wife and I for a bill of $22.60 because my daughter got a "birthday breakfast" while she was with us. Claimed they could not give discount to us because my daughter already had been given a free breakfast. Clear case of age discrimination against my wife (age 63 and myself age 66) since the Denny's in Kingman, AZ gave my wife the AARP discount after I got a birthday breakfast on my birthday the next day (july10.)

In addition, the Dennys in Tempe is very dirty and very discriminating to older people and treats "gang" type language (f this f that) in its resturant as common place.

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Karla

Jul 8, 2015
0

My husband and I stopped by Denny's at 8810 E 350 Hwy in Raytown with our 4 grandchildren for lunch. The restaurant was not busy at all there was 6 other customers besides us. When we walked into the restaurant the place smelled bad to begin with should of just left then.

The waitress sat us down and got our drink order my oldest granddaughter ( 8 yrs. old) ask to go to the bathroom and normally I let her go by herself but this time I went with her and as we approached the bathroom a male employee walked out of the men's restroom straight into the women's without even knocking on the door I told my granddaughter to hold on and

we waited for him to come out. There was no sign he was cleaning the bathroom and he wasn't doing that the bathroom was a mess but what bothered me was she usually…

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Marty greer

Jul 6, 2015
0

At Denny's in Greenville MS if your not black you don't get served!

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kent

Jul 5, 2015
0

post falls ID. eating their 10 years , to day ways bad sev . all the way. 15 to 25 min got the drinks . 45 min no food . then i got up and talked, too one of them , they said.

it will be 15 to 20 min more for your food. ok paid for your drinks and got out fast. will not come back.

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Thad Bewley

Jul 5, 2015
0

I have slowly seen the decline of my local Denny's restaurant to the point where I have given up eating there. Your constant menu changes have driven away more customers than I can count . You have done away with coleslaw, the hickory barbecue sauce , and began CHARGING for bread with your overly priced salads .

I feel bad for the waitstaff who have to constantly endure complains . Thumbs down Denny's

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Maria perez

Jul 4, 2015
0

Went to Denny's pomona ca on 7/4/20015 had a $5.00 off coupon in my iPhone the cashier said couldn't take it I didn't argued but I feel that I should if got my discount cause I'm an old customer if Denny's ...if you have any questions call me at 909-376-7519 Maria Perez my address : 5565 Caroline st Montclair, Ca 91763

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Gerald Woodgate

Jul 3, 2015
0

We visited the Newark Delaware Denny's, have been Denny customers for many years. The service was extremely slow and breakfast took approx. 45mins from placing order to receiving what was cold/lukewarm food. We had to ask for a second cup of coffee it saddens me to do this but unless someone makes a genuine attempt at upping service and food quality control at Denny's we will be looking at another diminishing chain that has become complacent by its own long existence.

I remember when first coming to America some 30 years ago Denny's was a very popular place to head for service was always prompt and food was hot and good every time these recent years have shown that lax sloppy attitudes seem to be the name of the game by management and of course this reflects in the employees.

As a small…

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jennifer adams

Jul 3, 2015
0

We waited an hour and 40 minutes for our food half of it was cold two people are still waiting 20 minutes later worst service the restaurant is not busy it's 1 a.m. in the morning little kids are falling asleep at the table and other tables of people have up and left we will never return to your restaurant again this is ridiculous

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richard bornstein

Jun 29, 2015
0

orderwd breakfast when the order came the sausaege was red in the middle. when i mentioned it to the server the response was oh that's normal. do you usually serve raw food ,and blow customers off.

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richard bornstein

Jun 28, 2015
0

I had breakfast this morning at your auburn ,Maine store . I had pancakes over easy eggs and sausage. when I cut open the sausage it was red in the middle. I told the server about it. and the response was oh I no.

I'm not happy and did not eat them.

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Jim Palumbo

Jun 19, 2015
0

Going to pay the bill and asked cashier (also our waitress) to allow me to write the tip on the bill. That has never been the case before but I did not make a fuss - left the tip on the bill signed it and left.

Ridiculous behavior on her part and I hope this is not the way seniors are treated in all Denny Restaurants. This Dennys is located on West Genesee Street in the Town of Camillus.

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Bobbie Crawford

Jun 18, 2015
0

93638 on hwy99 and Ave 18 1/2. We ordered steak and eggs and a moons over my hammy . The steak was supposed to be cooked rare it was well done and had other food on it (burnt hashbrowns or something not sure )the moons over my hammy was cold.

We waited about 15 to 20 minutes to get our food . Neither one if us ate our food how could we . We still had to pay for it and that was the worst part of the whole thing , we also had to drive somewhere else to eat .

I am so disappointed and upset over this crappie food and service . If you want I have pictures of the food that was uneatable .

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Fernando

Jun 16, 2015
0

Omg I'm bean here for 20min and I haven't bean serve or nothing worst place ever you guys need to fix this place

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c camacho

Jun 10, 2015
0

Denny's in West Haven,Ct. This place is VERY dirty and smells awful. As soon as you walk in the door all you smell in urine. So sad,I have been going to this one for a few years and It get worse every year.

I will not be going there again.

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Clyde Hudson

Jun 10, 2015
0

First of all my wife and I always come into the Wenatchee Denny's most week nights and the older lady and manager on duty are always very welcoming to us and a pleasure to be around. The food is ALWAYS good and even if they are busy, those two seem to pull it off well together.

But our experience last weekend left us feeling pissed and unwelcome! The new girl was, well lets put it this way (a bitchy person) it was a chore to get her to stop talking long enough to seat us while the others were busy.

I know Fridays can be trying but come on if you don't want to work that shift get another job. Then we ended up at her table and she was short and rude like she was ready to go home.

When our food came out as she sat it on the table. one of her fake finger nails came off on the table. (that…

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nathan pitts

Jun 8, 2015
0

we had to ask for coffee three times from the same server. biscuit's were a 1.79 each too over priced for a small flat biscuit.

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Frank robertson

Jun 7, 2015
0

I had the wait staff to come and ask me why I did not leave her a bigger the she to mer try get out of there

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john cass

Jun 2, 2015
0

my food was cold and told server. the manager did not care that my food was cold. he was rather rude he told me that being I paid in cash he would not give me aarp discount he is a racist toward elderly people who pay in cash he should not be serving customers since he does not care.

the server was little to be desired I had to put my coffee cup out for him to see it for a refill the bathrooms were filthy. 6215 sunrise blvd citrus heights cal 95610 denny's is not a very pleasing restaurant to go to that location

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Pastor Norm Reeder Jr.

Jun 2, 2015
0

I waited 15 minutes to be seated and because it was only me, i was told to find my own seat and then waited 20 minutes for anyone to approach me and left because i couldnt even get a glass of water. I told the manager on the way out and she also did mot offer a solution.

I feel i was discriminated against because i am a white male, a professional driver( i pastor pt) i am not gay as was the host.. this is ungodly to say the least

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Teresa L Hessler

May 31, 2015
0

My husband ad I went to have breakfast at the Denny's in Russellville,Ar this morning. May 31st. We ordered our food. Bacon extra crispy and my husband ordered the senior scramble. When they brought our food. The bacon was almost raw.

In fact, my husband couldn't even eat his and his omelette was cold and rubbery. I told the waitress I ordered my bacon extra crispy. She never apologized or anything ,just grabbed my plate and brought me back some burnt bacon.

Laid it on the table and walked off. She then brought our ticket and asked if we needed anything else. Before I had a chance to say anything she just walked away. So I left a note on the table that read.

Next time please cook the back and don't overcook the eggs. I then preceded to the checkout. She stomped up to the cashier with…

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CYNTHIA SCHAGENE

May 30, 2015
0

Didnt get me i ordered manager wasnt helpful dont plan on coming back and a long wait in dothan 8507783939

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karen felgenhauer

May 30, 2015
0

I ask for a milk shake, and she told me that I can't order one, because she said, the blender was broken, but I saw the waites made one for the other customer, before, so I ask, for a strawberry and banana, drink and she said, she doesn't want to use the blender, so if you are open all night, they should make.

what the customer want, I am not happy with this place, that is 1450 harrison road, colorado springs. Co. 80905

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Barbara A .Makowski

May 26, 2015
0

son and Me (senior) to Denny's Saturday 5-23-2015 and the service was good. but when he went to pay they would not let me use my AARP card,because they said my grandson ate free. I aked them to show me where it stated that and they couldn't they said it was corporate.

We have been going to Denny's since my kids were small,now they have families of their own. I think that was very unfair to us senior. Times hard hard enough on us and then you would lets us get a small discount.

I would like someone from Denny's to call me 630-323-7447 and please explain this t o me. Makowski

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Patty Mayson

May 21, 2015
0

First I just need to say I worked for Denny's brand for 10 year. Started as a graveyard server and finished as a manager. That's why I feel you should be aware of what is happening at your Salinad North Main store.

My husband and myself have been in there 3 separate times and service was unacceptable every time. We went in today to have the delicious Cobb salad and again service was unacceptable which was embarrassing because I love Denny's brand. Our server seemed lost and unfriendly. We watched 2 other tables get up and leave as well as we did for I was on a time restraint to eat before I had to get ready for work. The manager was seated at a table doing paperwork and unaware of her servers issues.

After 40 minutes, she came to our table asked what we wanted to drink and we told her we…

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Joseph White

May 17, 2015
0

On my way to your restaurant for breakfast this morning, approximaly 9:15am, a car drove reckless around my vehicle. My girlfriend and I reached your restaurant and as we proceeded to enter the restaurant, the car which drove reckless around my vehicle approached me in your parking lot. Words were exchanged and then the individual left.

Entering your restaurant I asked the person who was at the front who was the employee who just entered in, they said they could not reveal that information. So I proceeded to tell them why, she was grinning when I was talking. Then I asked for the Manger "Ray" is his name and I told him what just had happen in the parking lot. He said there was nothing he could do. I said the employee must have been late and that is why the person might have been driving…

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Gregory Lewis

May 11, 2015
0

On or about 440 am on Saturday 9 May I walked into your facility to make an order of Grits to go like I always do at this location. The waitress immediately told me that they do not serve grits before 6 am which is incorrect as I order grits to go all the time at this facility between the hours of 4 am to 6 am.

The waitress was profiling me the minute I walked in to your facility. I called your GM the same evening and informed him of what happened and he was very nice and said he would let her know that this is not correct.

He stated to me that the longest it would take to make grits is 20 minutes which I would have waited and that she was incorrect. Your waitress should not profile customers as they walk in to your facility as this is not legal and against the law.

She must serve all…

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Terasa Bouter

May 6, 2015
0

We went to eat yesterday and haven't been to Denny's in a long time. The service wasn't good. We were there for over an hour. Took a while to get our food, waitress came maybe 3 times the whole time.

The food was horrible! Mozzarella sticks are what I buy in the freezer section. Pizza for my son was cold and a frozen pizza. Eggs were overcooked. They had no pepperoni for my son's pizza. The quesadillas were dry with no salsa or sauce. It was $36 and I can pay less for the frozen food I got.

It was not a good experience and NOT worth $36. The waitress who barely came over was nice but came only $ times, so she only got a $3 tip, which I'm not sure she should have even gotten considering she barely came. My son tried the queso and his mouth was on fire. His drink was gone. It took 10 min…

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Wallace and Patricia Casto

May 6, 2015
0

We Love eating at Denny's. We are visiting our children and their family and decided we were going out for lunch. We decided Denny's so we went in and ordered. Two Sirloin Steaks, Green beans, you do not serve green beans, ok, corn ugh it was so sweet not good. Bread was so hard you could not eat it. Mashed potatoes they came two scoops like ice cream NO Butter---NO Gravy so nasty Not HOT Coffee Luke warm.

My granddaughter ordered a chocolate shake. It was so bad she got choked on it and her food was so bad it crumbled in her plate. I asked for a Pattie Melt none but build your own burger. So I asked for Rye Bread, yes they had that Hamburger on it grilled with cheese and grilled onions. The bread had been toasted and hard tore it off ate the burger. We are so up set with this meal.…

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GEORGE FERNANDEZ

May 3, 2015
0

My family and I have been loving breakfast at Denny"s forever. But we have been visiting this location in SANTAN VALLEY AZ —and is been always the same— very slow moving service as if workers do not know what are they doing working at a restaurant. The manager shows very low respect for the complaints of the people.

Me and my family were in that specific location today May 3, 2015, and they served coffee barely warm; after a long wait of 1 hour and 15 minutes, we were short on silverware and table mats. Among others things that I noticed was that the server sneezed over the tray she was carrying with beverages for other party, two ladies close to us left the place after a short talk to the manager, because after a long wait they were served something they did not ordered.

We noticed that…

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Adelaida Medina

May 3, 2015
0

In Harlingen, Texas, we have a Denny's on Frontage road. We had a waiter named Estella. She was very rude and occasionally rolled her eyes when we were ordering. She paid little attention to our order and did not respond to our questions.

The food was delicious but the service was no good.

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Craig Thomas

May 1, 2015
0

On May 1 at approximately 2:10 p.m. I placed a call to the store located 12090 E. 40th St in Denver CO. The order was never made. After I was asked if this would be a to-go order, I was immediately placed on hold that lasted for 3 mins & 31 secs. I hung up & called again only to be told by a male employee this time that he was cashing out a customer. It would seem to me that some sort of corporate policy should be in place to handle 2 issues @ once. So that no customer is left wanting.

Well this hold lasted over 10 mins. I actually drove from work to the store still on hold. Upon entry nothing changed. I stood @ the hostess stand unnoticed as 1 employee had a breakdown with a customer about her personal life to the point that the customer had to console her & promise to pray for her.…

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Leslie Coffey

Apr 27, 2015
0

We (My grandson and I) were not given silverware and napkins before, or during, our food being served. I had to ask twice. the first time I was told by our waiter, "Oh. Just a minute." I waited a few minutes and had to ask again, this time I asked the manager - who actually seemed like he was being inconvenienced by being asked to help. He did give us silverware but by then our food was getting cold. The restaurant was not busy, but we did not want to risk sending it back to be reheated, much less redone, as the service and the attitudes already were so poor.

Then, when I was paying, I asked for the AARP discount and was told I could not have it because I did not have my membership card with me nor did I know my membership number! The manager acted like I was lying about being an AARP…

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hecto jimenez

Apr 25, 2015
0

The cashier only discounted our receipt for my AARP discount but didn't explain I could use only one discount. It was my wife's birthday and when paying my bill I showed the cashier my wife's ID. I then seen my bill that she only used my AARP discount.

She did not let me decide which discount option was better for me or which one I decided to use. She should of mentioned that before she processed the discount for me. There was no sign displaying that I could use just one.

I took my wife for her birthday thinking she was going to get her meal free. This was on Friday April 24, 2015 @ Denny's 6977 in City of Industry.

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Daren Clark

Apr 20, 2015
0

I know someone who was working for the PAGE AZ Dennys, and he was there for five years. the times ive been there dining, I noticed he was always busy, either dish-washing, sitting customers when the hostess or waitresses were busy, cleaning off tables, taking out garbage. Always busy. he was constantly being called in when someone else didn't show, even on his days off. at times they scheduled him for 4 pm to 11 PM and then wanted him back in at 6 AM the following morning. He was always trying to help. Then one day he wasn't there. He went in to talk to the GM, and she wouldn't even listen to his side of the problem, AFTER FIVE YEARS and hardly any raise and no appreciation for all his hard work.

I remember going there on valentines day, and seen a worker/COOK, walk off the job, but…

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Jennifer

Apr 19, 2015
0

Our waitress asked us what we would like to drink. She brought our drinks then gave us a few minutes to decide what we wanted to order. That is usual when we go out to eat. When she came back took our order and said it would be a little bit of a wait.

This was a little unusual so I went up and asked her how long, and she said about 40 minutes. I said WHAT???? We can't wait that long! 54 for 4 drinks that we didn't even finish as we were that mad.

I told our waitress she could have told us that BEFORE we ordered our drinks! This was Therthe Herkimer, NY location.

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Dale

Apr 15, 2015
0

The dennys on south harbor across from disneyland is the worst I've ever experienced. slow service. Cold coffee. old and gloppy. Bacon was stale. No refills offered. And not that many seats filled. The cheese was congealed on my grandsons mac and cheese.

You would expect the best service given the location. The worst.

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Victor Estrada

Apr 13, 2015
0

On April 12, 2015 my girlfriend and I decided to go to one of our favorite restaurants for some late night breakfast. When we arrived at the Denny's off of Mathilda ave. in Sunnyvale, CA we noticed the place was quite busy, after waiting 5 minutes to be seated we opted to go to a different Denny's.

We went to the Denny's in Santa Clara CA 3715 El Camino Real. Though we were seated immediately, and got our drinks promptly, it was almost 15 minutes before our order was taken. 5 minutes after our order was taken we were informed that they were out of pancakes and were given the option of having French toast.

First of all, how is it possible for Dennys to run out of pancakes?

Second the main reason we love Denny's is because of they're pancakes. And third we were so hungry and tired of waiting…

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Marlene

Apr 10, 2015
0

worst one I have seen, bathrooms and restaurant. Hostess try to sit us in booth with a large hole in the cushion, but we asked for another. they were to busy talking with old customers and amongst themselves. There were only three other tables with customers in the entire restaurant.

We are royal customers of Denny's and when traveling we would always know that we could count on good food and service. None so much here. (Temecula , Ranch Calif Blvd location) Another dirty restaurant and bathrooms. Had to ask for coffee and waitress never checked back with us.

I placed my order only having to repeat what I had asked in the beginning when serviced. Waitress was unfriendly, didn't smile once and rushed us with our order. Again very disappointed with both restaurants on our trip! We have two…

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James Ratcliff

Apr 8, 2015
0

Denny's restaurant on the intersection of hwy 287 and Sublett rd. Arlington TX. 00 a wk plus tips. The Denny's I go to are as follows one on road to six flags, Hullen, carrier parkway, Cooper str, Foresthill,burleson, seminary Dr.

But because of the way the one on Sublett treated me. As long as that franchise Denny's stay open I'll never eat there again. Cracker barrel, ihop, even MacDonalds never again at Denny's.

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Sharon Grgich

Apr 8, 2015
0

I completed your Denny's Listens and did not receive a code to receive the Pancake Puppies for free.

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Amanda

Apr 6, 2015
0

Waitress failed to bring plates to me for my appetizer only brought napkins. When asked for plates she said she will be right back with them never showed up wth them. My quesidilla was over cooked the first time then it was cooked perfect but they put tomatoes on it when I requested EVERYTHING on the side! Like really.

Then the manager got smart and my boyfriend finished his food by the time I even got my food remade. I am highly disappointed.

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Jan Cortez

Apr 6, 2015
0

My daughter, husband and I were seated.

First the waiter came over took our drink order. Coffee for husband, hot chocolate for daughter, and water for me. The coffee was brought out pretty fast. The other two drinks were not brought out at this point. The waiter Cody, took our order.

Husband ordered T-bone breakfast, eggs over easy, french fries instead of hash browns, white bread toast. " I was embarrassed to say the least, I didn't know why he would say that, what was the problem? I told him she is 12 and had ordered that for years, kids spaghetti with french bread and french fries. He had an issue…

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Sandy Chavez

Apr 5, 2015
0

If possible I would leave 0 stars. After being seated we waited over 15 minutes before anyone asked if we been helped. Other customers came and were seated and received their drinks even after we were there for 30 minutes.

At that point another waitress came and asked if we been helped and I answered no. She seemed confused as she mentioned she had informed our waiter over 3 times that we needed help. At that point it was ridiculous and we decided to leave.

This is the worst experience.

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Eric Larson

Apr 5, 2015
0

i was having a steak & egg breakfast early this morning at a Denny's restaurant in Riviera Beach, Florida and chipped my back tooth when I was chewing on my steak. I now have to go to the dentist to get it fixed and it's going to cost me money. I would like Dennys to pay for it.

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Leasa Thelen

Apr 4, 2015
0

Went to pick up grandchildren, was to meet at Denny's. Went into the restaurant to eat. Took 15 minutes to get seated, was told upon being seated that it would be a few minutes before our ( 4 of us ) server would get to us.

Twenty five minutes later I had to go tell the hostess that our server hadn't come for us or booth behind us. While waiting watched another booth who came after us being greeted and order placed.

Also witnessed a booth get served their food, with the Mushroom Swiss burger part of the order being sent back. This was done 3 times because it was missing mushrooms and onions. Manager was called to their booth and informed of situation, managers response was to take the burger no one had eaten off the ticket.

We also observed food from kitchen sitting in window 5 to 10…

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Lupe Muro

Apr 4, 2015
0

On 03/15/2015 we visit your location on 530 S Clovis Ave, Fresno, Ca 93721. Our server was really nice and helpful but extremely busy. After waiting for our check for awhile, she finally brought it to us, we took it to the cashier to pay.

The man at the counter was also extremely busy with a long line of people to pay their bill. 91, which I though was odd since I was paying for two meals. When he gave me the receipt I noticed that it was not what I ordered, I had been given someone else's bill.

Now I don't know if our server gave it to me or the man at the counter since he had other receipts on the counter. He called for assistance and a woman came to help him, they adjusted the amount an gave me a receipt and said it was returned…

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Ruth Bullock

Apr 4, 2015
0

What happened to the senior hamburger? When we asked the waiter, he said it was no longer on the menu. The closest we could come was some thing called the baja burger. It's made with a FLOUR (yuck) a tortilla and comes with ff and chops.

Quite frankly, it was awful. Some things are a matter of taste so the fact that neither one of us liked the meat can be discounted (Maybe), but tortilla was greasy, the ff were barely warm, greasy and limp. There aren't too many eatable foods that are worse then greasy, limp ff.

Chips were okay, I guess, but obviously right out of the bag. The wait was great, but not much he could do. Half, if not more, was left.

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