DHL

Can I get DHL Courier Services ➒⓿➍⓿➊➍⓿➐➒➊ Refund shall be (09040)140-791Toll-Free: Online complain, 24/7) ,0904-014*0791(DHL complaint customer service (Report online

Absolutely appalling service and total incompetence from this company in Spain. No effort made to deliver to the recipient. Website useless and hard to navigate to trace an international shipment because of time limited code verification. There was never any attempt made to deliver important documents to the home address they were given. Instead I had to drive miles to several petrol station collection points, on different days, checking with wrong waybill numbers. I was eventually helped by a DHL manager in the UK (where my package originated), but not by any DHL employee or partner in Spain. I would never, ever use this company.

SEUR is better, Amazon is best.

Sent two parcels all about US$4K value over a six month period.

DHL 'lost' two out of the four parcels - the service centre claimed they "knew where the parcels had been delivered to" but refused to go and ask for them back.

I strongly suspect there is theft of packages going on at the USA DHL depot.

I have since changed to Fedex and so far all OK.

Subject: Urgent complaint regarding DHL parcel delivery and refund

Dear DHL Customer Service, .

I am writing to express my deep disappointment and sadness at my recent experience with DHL courier services. Not only did my delivery get significantly delayed, but I also lost money due to the actions of the DHL representatives.

After the shopkeeper assured me that it would be delivered in 7 days, I went to the DHL store on 1st September, 2023 and placed parcel (documents) from PAKSITAN to BRAZIL. I chose DHL because I had an important plan to send documents in 12 days, I was sure to meet my deadline even if it was a bit late. I asked for tracking number and he said " you will receive tracking number on after two days." To my surprise, I received a tracking number, but upon closer…

Unsafe and reckless driver. Can 312107, Phoenixville PA. Ignored traffic signs, cut off other drivers.

ronnie r wilson asked me to email him with pictures and I did. Haven't heard from him or Cody Faulkner.

I ordered supplies for my business and waited a week for delivery. The day of delivery I was tracking the package to be sure I was available to receive it. I saw the tracking update with an "available at pickup point".

With no other information to go on, and knowing there isn't a DHL facility near my residence, I had to assume that meant the postoffice which in my small town isn't open on Saturdays or Sundays. There was no attempt to even deliver it to my residence.

This means it will be Monday before I can get my package which is costing me a considerable amount of money and has halted my business. I was considering using DHL as my delivery service for my buisness, but now knowing the practices of the company I would never want my customers to have to endure the capital losses that I'm…

This is my first time have a lost package with DHL and the customer service is horrible. My package shown arrived in Jacksonville, FL on 8/3/23 and I reach out on 8/15/23 to find out why it has been over a 10 days period and the tracking still show in Jacksonville location.

What kind of a logistic system that the package does not show a finished delivery yet no one responsible to reach out to the recipient to find out. After I reached out, the person handle my case is Samantha and her extension is x53127.

She texted me the first time on 8/16/23 with her extension to call back. I tried to call her back several times and every time Robert at extension x54308 picked up. For the next 3 days, Robert kept promising me that the team is tracking and let me know the progress and unless I called no…

I have sent TWO contact forms to DHL with the same complaint The first response was an automated form. I responded by unfortunately using the same form since there was no other option ad informed them their response did NOT answer my issue.

I am STILL trying to determine why I can not request tracking updates. If there was an award for the worst shipping company DHL would win hands down !

I have been having issues with DHL delivering my packages for the last 2 weeks. On July 17 my package was not delivered and it was noted that no one was available. That was a lie because I was home waiting for the package.

I rescheduled the delivery date and my package was put on hold for the day it was to be delivered. I had to take off work to sign for my package. My package was scheduled to be delivered on July 31, but it was put on hold.

Yesterday, August 1st I recieved an email stating my package would be delivered between 1300-1500. I was tracking the package on the website and saw the driver's location on my residential street at 1403, 2 minutes later I revieced an updated status that my more information was needed from the cosigner.

I recieved an email stating that the address was…

Bad DHL drivers . They opened their van door and scratch my car at Sterling Sutron.

@DHL package I sent the laptop worth 3000 euros via DHL 04/06/2023 Tracking number: CY573666323DE From Germany to the USA But DHL says they lost the package I need refund from DHL

Delivered to the wrong address. Faked a signature. Left it at a door. They even took photo proof like they think they're Amazon.

Today(4/12) while traveling eastbound on Rt 472 across the Octoraro Lake at about 4:40 to 4:45 pm from Lancaster County into Chester County a DHL van pulled out to pass an Amish buggy. The DHL van was traveling westbound into Lancaster County.

I was driving a pickup pulling a gooseneck horse trailer with a horse onboard. The DHL driver had barely enough room to complete the pass I literally locked up the brakes on my truck and trailer to avoid a head on collision.

The driver should not have attempted to pass that buggy given the distance of oncoming traffic. Since this section of road is a causeway across the lake there was literally no where to go. This was a very unsafe pass and could have caused a head on collision and involved the horse and buggy because the DHL driver cut the buggy…

hello, this is the 2nd time I have used DHL is the past 6 months. this time I am getting "I cant guarantee a date sir, just provide what is on file, and currently is saying is scheduled for tomorrow." it has been at the ATL location since Monday Apr 3rd. it states the delivery is on hold until and the delivery slide yet another day. My 1st order in Nov 2022 I got a notice that the delivery was not made (the 1st day the order was received within an hour of being notified that order was received in ATL. after calling and talking with CS the order was scheduled for the next day. I worked from home all day on that day.. on my covered porch.. which faces my driveway.. The driver never showed but the delivery was marked undeliverable.

I had to arrange an intermediate drop in Nov.. I asked for…

My tracking number is: 9941485610. I spoke to a customer care representative called Hulio today April 4th 2023 at about 6 PM EST. about my package that was delayed. He told me it was held by customs for physical inspection.

I went on to ask why no one contacted me from DHL or more information provided by DHL on the tracking page? He also told me the inspection could take from 15 to 30 days. That got me frustrated because those are clothings for my niece’s wedding on April 21st.

I asked further questions and Hulio became really upset and rude. He specifically used the word “redundant “ . He thereafter told me he was going to cut the call because I was getting redundant! He did cut the call… I am not sure how much training he got but that is not how a DHL representative should speak to a…

On 3-15-23 I shipped a package to my customer in Israel, as I did many times in the past. I was promised that it will be delivered on 3-19-23. Two days later on 3-17-23 at 05;00 pm the package was returned to me.

The note on the package said that "the package traveling under AWB 961249160 is returned because "Waybill is occupied already, please create a new label" I called immediately and was told that offices are closed and I will get an answer on Monday morning. On Monday 3-20-23 I was called and told that there is no answer yet and that I will be called soon.

Next day 3-21-23 I called to ask why I am not getting any answers and was told that my shipment was returned as it included batteries. There were no batteries in this shipment only small Semiconductor chips. I told DHL so and…

Approximately 12:50PM on my way to work a DHL delivery can ran my car off a single lane road. Was going over the speed limit, did not slow down or stop! Causing my car to go into the ditch line and my lunch and all my work bag spill into the floor.

This was in Newport Tenn on Friendship Road. This is ridiculous and someone could have got hurt!!!!!

I have not received my package that was supposed to be delivered on 2/23. DHL said they could not deliver to the original delivery address so I changed the delivery address with DHL multiple times and now they can't locate my package.

I was told DHL was trying to call me but I have not received any phone calls or any voice messages. I am beyond frustrated that even after I changed the delivery address per the request of DHL they still have not been able to deliver my package and now they can't seem to locate where it is.

I arrived at your facility at 7190 Hall Rd/Fairburn,Ga 30213 on 3/7/23@1:00PM for a 1:30PM loading appointment for order#7001642309 and was assigned door#139 for a live load. Loading finally commenced at approximately 8PM. It’s now 11PM and still not loaded and no one to ask except security and they don’t have a good answer.

There are no bathrooms for drivers here. You would think a multi-National company would be able to perform better than this. My time is just as important as DHL’s. I will refuse any future loads that originate at a DHL facility

Tried to set up international shipping online. Paid for service but didn’t go through - tried again - same problem BUT both transactions went through account. Tried another card/bank - same problem = 3 payment holds and no transaction. Called Billing but can’t help - really accounts receivable.

Called customer service- also could not provide any assistance.

On march 2nd 2023 at 12:15 pm I received a notification that my package had been delivered & singed for . I live alone so there is no way anyone else in my home signed for that package and it’s literally not even a signature it’s a swiggly line I’ve had multiple rude phone conversations with dhl representatives accusing me of having the package when I don’t.

Your driver stole my package and forged my signature i am talking leagal action against DHL no questions asked . Terrible service!!!!!

My package was a contactless no signature request. In that request I put please put in backroom where door is ajar a little on green rug. Instead the carrier just placed my package in the nasty weather in the middle of my front yard.

The box was damaged and slit open. This is highly rude and not tolerated. I am very upset with the treatment of said package and placement I have four porches, a garage stoop, and stairs where it could be placed instead it was put in our front yard damaged and next to our fire pit no less.

Box was really heavy so it was not due to winds etc. The package literally looked like it was just tossed out of the truck.

I have been waiting for a package for 2 weeks. Should have been here a week and a half ago. Hope you go out of business.

You have had two of my deliveries from Germany in Franklin Park, IL since February 8 without making any attempt to deliver, call, mail, or email me. Apparently I needed to pay two Duty Fees. 30. UPS collects a check at delivery.

They are obviously a superior company and I will do everything in my power as the purchasing manager to not use your company.

My package arrived Friday February 17, 2023 at the Greensboro facility from the UK. I paid the duty on the package and expected it to be delivered to the address (my work) within a couple of days. Monday February 20, 2023 I received a notification I needed to pay the duty on my package.

I called Monday February 20th, 2023 and spoke with a customer service representative. She assured me the computer reflected my duty payment and the package was out for delivery that day. The package did not arrive on Monday February 20, 2023.

Tuesday February 21, 2023 I called DHL customer service and spoke with Joe. Joe confirmed the duty was paid on my package and it was still sitting in the warehouse. He said he would send notification to the warehouse to deliver the package.

Wednesday February 22,…

DHL did not deliver my package stating is was due to adverse weather. The weather in my area is clear skies, no rain, streets completely clear!

I was treated unfairly. I was fired by false allegations and they only hear out other concerns and not my concerns and did not hear my side of the story. Also my sexually.

They said they delivered my package but the package is not here. I have a long driveway with fences on both sides. They should come down the driveway. It's not at the road or the neighbors. Customer service is non-existent.

Waited at my home for my package, was told delivery was between 1:30 pm - 3:30 pm. Get a message at 12:28 pm that no one was home when I was and looking through my window for the delivery man. Ran outside after receiving a text that the delivery will be rescheduled - but there was no truck or delivery person on site?

I had a package sent to me from overseas and since it has arrived, they've been telling me to fill out forms and emails and charging me extra fees in order to pick it up. How much more money does this company want to keep taking?

the charge of shipment plus me paying to pick up a package that was SENT TO ME is ridiculous and unacceptable. I was supposed to pick up my package last week and now their telling me I have to wait for customs, which they said they've been doing for the past 3 days.

How hard is it to check through some clothes and a few bags of chips. plus they keep adding the fee charge, how are you going to charge ME for a package that was SENT TO ME. This company is ridiculous and needs to change their policies.

it's been almost a month since I send a package to the dominican republic dhl made me paid alotnof express telling me that the person would receive the package in 4 days my package still hasn't been deliverer and evrytime I call they keep giving me.the running around can someone please help me out this ridiculous

DHL is refusing to deliver a package to me because it requires a signature for proof of delivery. They say they've tried 3 times and weren't able to get a signature. They never left a notice on the door or sent an email or made a call after any of these supposed attempts. Now, according to policy they want to just drop the package at my address without any notification. I live in a brownstone in Brooklyn. The front door is on the street. Stolen packages are a big problem here. They also offer to deliver it to another address, let me come to their distribution center and pick it up, or send it back.

I am 99% positive that they didn't try to delivery 3 times. I"m retired and am almost always home. There are also two other retirees in this small 4 apartment building. There is almost always…

80, or my package will go back to the origin location. So I paid. And my package hasn't arrived, it's been months so I called them and they told me that it was closed. They say that I will not be receiving my package, but they didn't refund me. I need my refund.

Dear DHL Team,

Happy New Year!

I sent a parcel with normal DHL post from Germany to Austria.

Package was dropped at 142 DHL Parcel Station in Tamm, Germany on 27th December 2022. Its not been delivered nor returned back.

Shabnam Vogler (Empfänger) confirmed she visited the DHL centre in Austria and was told to Contact German office.

Please can you help me understand what is happening with the parcel and help me locate the parcel?

Your time and effort is much appreciated and looking forward to hear from you.

Best Regards

Prajna Seidel

I recieved crumpled, damaged documents. I have paid about 100$ for delivery from Vietnam to Thailand. How can I submit that papers?

A delivery driver damaged property of mine in December, I have consistently tried to reach out to them to get the matter taken care of and have been getting the runaround. I have used every contact number they have to still not get to the person that is capable of handling the issue. There system is broken on dealing with the public.

DHL drive threaten to kick my dog. I have a sign that says “beware of dog” with a chain on it, the chin was not locked because I was going back out to my car. This man opens my gate and walked in my dog did not bite him the man was able to walk out before the dog got to him.

Then he said that he was going to to kick my dog. I told him there is a sign and a chain on the gate why would you go in. He is the first genius ever that has walked in with all the signs up.

Not professional at all maybe he needs to be retained or get some reading class, but this was unbelievable to have a man threaten to harm my dog for doing his job of guarding his home.

They have terrible service. Online and in person. I have been waiting a week for my package and it says it’s on hold. I tried calling but no one answers. I was able to change it for pickup but when I went, it wasn’t open and it was 10 min past the opening time.

And the workers were very rude and disrespectful. My package wasn’t ready when I went and I traveled one hour. They never told I have to get an email for when it’s ready for pick up they said I could just go.

They need to work on their service and be more responsible. This was a horrible experience. Horrible service.

I purchased a product from Grey Shop under the name Trinity Whitmer. The product has a tracking number as #9700821690 in which was attempted to be delivered to the designated destination by DHL EXPRESS. Unfortunately, not only did the driver not notify us the package had arrived via email/personal cell, but they didn't even attempt to knock or ring the doorbell.

We have an alert dog as well who would have acknowledged there arrival. My significant other who is the Recipient of the package took notice immediately to the change in tracking while it switched from "on the way" to "delivery attempted, but no response cosigning the address".

In response to this change, he ran down the stairs after sitting by the upstairs window anxiously waiting this shipment. There was absolutely no driver in…

This service is terrible. I’ve been waiting a week for my package and I tried to call but no one answers. I changed it so that I could go pick it up instead but when I went it was not ready until 4 hours.

I had to travel and hour to go pick it up and when I called about that they said we have to get an email in order to pick it up which they never said before. They have to work on their service because it is horrible.

If you can’t get a simple package delivered, why can’t you just say that instead of making me wait hours. This is terrible service.

They are no show slow inept thieves. They lie about deliveries and push blame on other organizations

I paid extra money to ship a package that was a week late, customer service is nearly impossible to contact, I changed my delivery preference 3 times and they ignored me every single time and they refused to give me a refund for shipping. I will never use DHL ever again they are horrible and have 0 customer service.

First of all my tracking number is 7236498695 and when you guys try to deliver my courier at location I was not there on that day after that I try to track my package again and again but it doesn’t show me where is my package and when it will be deliver and you know guys that courier is literally important for me and it’s so expensive and

I try to reschedule the delivery after that nobody was come to deliver my package so can you please deliver my package at 3450 Lake Tahoe blvd , South Lake Tahoe, CA I really appreciate you if you deliver my courier as soon as possible

Left specific instructions to deliver package to a parcel store in Humble Texas. The package was delivered and signed for but no one knows who, where, and no GPS info. I'm beyond being pissed. Can't believe no GPS. Wouldn't recommend DHL to my worst enemy

My package has been out for delivery for 7 days. They supposedly expedited my package to be delivered today. Do you see my delivery??? Well, I’ll be damned, it’s been pushed back another day. Not any hurry, just has many of my kids’ Christmas gifts!

I never received the iPad I accidentally left at the Norwegian airport despite receiving a DHL tracking number (6110803915). The Oslo airport stated payment received and the shipment was picked up and registered with the courier. Instead, you shifted the blame to the airport and took no further action. George J Weiss

My package was sent from India on mid November, which still DHL-USA is holding at Cincinnati Hub, Ohio, claiming that the waybill number created for this package has used some Fraudulent account and asking to contact shipper. While contacting shipper in India, they are saying we are authorized DHL express point and there is no Fraudulent account is used and asking to get the proof of fraud from DHL-USA.

I have upcoming travel plan, and my necessary stuff was sent from India by my family and DHL-USA is not releasing my package, though they are not ready to give any proof for their claim of fraudulent account use. Such disappointment from DHL, I have called coupled of time DHL customer care here in USA, they are saying security department has your package and we cannot do anything about it.…

I have a parcel sitting at the Nashville DHL facility since Nov. 28th, online status keeps stating they tried to deliver it in Nashville and no one signed the package, however, it should be delivered in Decatur Alabama, not in Nashville.

we have been calling and chatting with them each time we are told it will be delivered today with the next day same status same issue. their customer service personnel is very rude. online chat they do not respond and disconnected each time I had gone thru 3 different people.

phone automated update does not give you access to the live person. if you luckily get thru you get the same info over and over meanwhile parcel is still in the Nashville warehouse. there is no way to escalate this to the supervisor or contact their corporate.

yesterday one of the…

I hired DHL's Express service to deliver a document to Brazil. The initial deadline was to deliver in 3 days, due on 11/03/22

After being stopped for more than 7 days due to bureaucratic issues, he was sent to Miami to send to Brazil by plane.

However, the package has been stopped for 3 days at that site, without any plausible explanation for such delay.

I request that my documents be sent urgently, I paid for an express service, not to let everything stand still until DHL feels like sending.

Tracking number 3132323401